Scribd Logo
Upload

Welcome to Scribd!

  • 15 views

    Harsha Que

    Uploaded by

    sujithmukesh16
    Questionnaire for online banking dissertation

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Harsha Que

    Uploaded by

    sujithmukesh16
    15 views4 pages
    Questionnaire for online banking dissertation

    Original Title

    harsha que

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Questionnaire for online banking dissertation

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    15 views4 pages

    Harsha Que

    Uploaded by

    sujithmukesh16
    Questionnaire for online banking dissertation

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 4

     How often do you use online banking services provided by [Public Sector Bank]?

     Daily
     Weekly
     Monthly
     Rarely
     Never

     What is your primary reason for choosing online banking over traditional banking
    methods?

     Convenience
     Time-saving
     24/7 availability
     Access to more services
     Other (please specify) __________

     How satisfied are you with the overall usability of [Public Sector Bank]'s online banking
    platform?

     Very satisfied
     Satisfied
     Neutral
     Dissatisfied
     Very dissatisfied

     How would you rate the reliability of online transactions performed through [Public
    Sector Bank]'s platform?

     Very reliable
     Reliable
     Neutral
     Unreliable
     Very unreliable

     To what extent do you trust the security measures implemented by [Public Sector Bank] in
    its online banking services?

     Completely trust
     Trust to a great extent
     Neutral
     Do not trust much
     Do not trust at all

     How satisfied are you with the speed and efficiency of transactions conducted online with
    [Public Sector Bank]?

     Very satisfied
     Satisfied
     Neutral
     Dissatisfied
     Very dissatisfied

     Have you encountered any technical issues or glitches while using [Public Sector Bank]'s
    online banking services in the past year?

     Yes, frequently
     Yes, occasionally
     No, never

     How would you rate the customer support provided for online banking-related queries or
    issues by [Public Sector Bank]?

     Excellent
     Good
     Average
     Poor
     Very poor

     What features or improvements would you like to see in [Public Sector Bank]'s online
    banking platform?

     Improved security features


     Better user interface
     More services/features
     Faster transaction processing
     Other (please specify) __________

     How important is the availability of mobile banking apps in your choice of online banking
    services?

     Extremely important
     Important
     Neutral
     Not very important
     Not important at all

     How likely are you to recommend [Public Sector Bank]'s online banking services to a
    friend or colleague?

     Very likely
     Likely
     Neutral
     Unlikely
     Very unlikely

     How do you perceive the fees and charges associated with [Public Sector Bank]'s online
    banking services compared to other banks?

     Much lower
     Lower
     Similar
     Higher
     Much higher

     To what extent do you find the interface of [Public Sector Bank]'s online banking services
    user-friendly?

     Very user-friendly
     User-friendly
     Neutral
     Not very user-friendly
     Not at all user-friendly

     How satisfied are you with the range of services offered through [Public Sector Bank]'s
    online banking platform?

     Very satisfied
     Satisfied
     Neutral
     Dissatisfied
     Very dissatisfied

     What factors influence your decision to continue using [Public Sector Bank]'s online
    banking services?

     Convenience
     Security
     Service reliability
     Range of services
     Other (please specify) __________

     How secure do you feel when performing financial transactions through [Public Sector
    Bank]'s online banking services?

     Very secure
     Secure
     Neutral
     Insecure
     Very insecure

     How would you rate the clarity and transparency of information provided by [Public
    Sector Bank] regarding its online banking services?

     Very clear and transparent


     Clear and transparent
     Neutral
     Unclear
     Very unclear
     How often do you use additional services such as bill payment, fund transfers, etc., offered
    by [Public Sector Bank] through its online platform?

     Very often
     Often
     Occasionally
     Rarely
     Never

     How has your experience with [Public Sector Bank]'s online banking services changed
    over the past year?

     Improved significantly
     Improved slightly
     Stayed the same
     Declined slightly
     Declined significantly

     Overall, how satisfied are you with [Public Sector Bank]'s online banking services?

     Very satisfied
     Satisfied
     Neutral
     Dissatisfied
     Very dissatisfied

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy