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Dinesh Resume

Hjn

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dinesh2730t
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18 views

Dinesh Resume

Hjn

Uploaded by

dinesh2730t
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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DT Dinesh Thomas

CONTACT CAREER OBJECTIVE


Seeking a customer service position. where I can leverage my
Mail ID: dinesh2730t@gmail.com communication and problem-solving skills to provide exceptional service
Mobile: +91-7305545604 to customers and contribute to the growth of the company.

SOFT SKILLS WORK EXPERIENCE

Operatingenvironments Company:
Firstsource solutions - (09/2019 To 08/2023)
Windows family Designation
Team Executive – Customer Success

Tools Used SUMMARY


• SalesForce ❖ Having overall 4 years of work experience In international
• VCCMax Customer support Voiceprocess
• CCA ❖ Mentoredand guided employees to foster proper
completion of assigned duties.
• Accertify
❖ Conducted training and mentored team members
• Gscope
to promote productivity, accuracy, and commitment
• Stella to friendly service.
• Slack ❖ Built strong relationships with customers through positive
• MS office attitude and attentive response.
• OrderCentre ❖ Established open and professional relationships with team
• Ringcentral members to achieve quick resolutions for various issues.
• Livevox ❖ Communicated KPIs outlined in annual plan to inform
• VPN employees of expectations and deliverables.
• Proxy ❖ Monitored team performance and provided constructive
• Cisco feedback to increase productivity and maintain quality
standards.
❖ Supervised team members to confirm compliance with set
procedures and quality requirements
Current Organisation SUMMARY
Company: ❖ Making judgments and promote a customer/member-
Walmart(11/2023 To Present) focused environment.
❖ Inspire commitment through communication and
influence. You demonstrate adaptability while thinking
Designation: and acting strategically.
ART - Senior Resolution ❖ lead volunteer activities, programs, and initiatives in
Co-Ordinator (Customer Success) order to improve the community. Build and sustain
internal and external relationships.
❖ Providing a resolution with high volume of incoming
calls, chats, and emails from customers, stores, and
EDUCATION associates while navigating multiple systems to aid in
answering questions and resolving issues.
❖ Communicating professionally in a conversational
B.Com(corporate secretaryship)
manner while utilizing all available resources to
(2016-2019) ensure customer satisfaction.
❖ To exceed customer’s needs, I would be punctual,
reliable, problem solve, act with integrity and be
dedicated to making a difference.
❖ Customer focused mindset with a high level of
PERSONAL INFORMATION urgency; role model for delivering Extraordinary
Customer Care
Name: Dinesh Thomas
DOB: 27/08/1998
Father name: Thomas
Permanent address: No 3 Krishna Avenue 3rd street
Madambakkam Chennai 600073

Thanks & Regards


Dinesh Thomas

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