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Jose Thomas.

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13 views

Jose Thomas.

Uploaded by

ali abdullah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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JOSE THOMAS

Experienced in customer service and support roles across diverse industries, with a
strong focus on delivering exceptional service, enhancing customer satisfaction, and
supporting operational efficiency. Skilled in managing insurance policies, pension plans,
and product selections while ensuring confidentiality and compliance. Proven ability to
collaborate effectively with cross-functional teams, resolve technical issues, and
CV streamline processes to improve service delivery. Seeking a challenging position where
customer service expertise can be leveraged to contribute to achieving organizational
goals and customer-centric initiatives.

KEY SKILLS
PERSONAL DETAILS
Service and support Ticket Management Technical Issue Resolution
Mobile No : +971 562231720 resolution
Email ID : josethomasonline@gmail.com Product Selection Customer Satisfaction Team Collaboration
LinkedIn : jose-thomas-824991222
Decision-Making Sales Performance Time Management
Address : Abu Dhabi, UAE
Nationality : Indian
Problem solving Team management Excellent communication
D.O.B : 25/03/1994
Gender : Male
Marital Status : Single EMPLOYMENT CHRONICLE

EDUCATION ❖ TEAM MEMBER May 2022- Apr 2024


DILIGENTA LTD, EDINBURGH, UNITED KINGDOM
2020 – 2022 Master of Business
Administration • Provided comprehensive service and support related to insurance policies and
Edinburgh Napier pension plans.
University, United • Ensured secure handling and confidentiality of customers' sensitive
Kingdom information.
• Implemented corrective actions to enhance customer satisfaction and
2015 – 2017 Master of Commerce retention.
University of Kerala, India • Raised IT tickets as required to resolve technical issues affecting service
delivery.
2012 – 2015 Bachelor of Commerce • Collaborated with IT support teams to ensure timely resolution of issues.
University of Kerala, India • Facilitated effective communication between teams within the organization.
• Coordinated with different departments to streamline processes and improve
service delivery.
COMPUTER SKILLS
• MS Word ❖ CUSTOMER SERVICE TEAM MEMBER (PART TIME) Feb 2020 – Sep 2020
SIM LOCAL, EDINBURGH, UNITED KINGDOM
• MS Excel
• Worked collaboratively as part of the sales force team to achieve daily targets
• MS PowerPoint
set by the reporting manager.
• Pega • Contributed to team goals through proactive engagement and effective
communication.
• TCS BaNCS
• Ensured delivery of a positive customer experience by providing excellent
service and addressing customer inquiries and concerns.
LANGUAGES KNOWN • Enhanced brand reputation through professionalism and customer-focused
interactions.
• English • Assisted customers in selecting products that aligned with their individual
needs and preferences.
• Hindi • Provided product information, features, and benefits to facilitate informed
• Malayalam purchasing decisions.

• Tamil
HOBBIES ❖ CUSTOMER SERVICE EXECUTIVE Oct 2017 – Dec 2019
EDEN GRANITES AND TILES, ALAPPUZHA, KERALA, INDIA

🎧 📖 🌍 • Ensured high levels of customer satisfaction through prompt and courteous


service.
Music Reading Travelling • Assisted customers in product selection, providing information on various
granite and tile options.
• Handled order placement and tracking to ensure timely delivery and
customer satisfaction.
• Maintained records of customer interactions, transactions, complaints, and
actions taken.
• Generated reports on sales performance, customer feedback, and inventory
status.
• Worked closely with the sales team, warehouse staff, and management to
coordinate activities and support operational efficiency.

DECLARATION
Hereby declare that all the details mentioned above are in accordance with the truth
and fact as per this knowledge and hold the responsibility for the correctness of the
above-mentioned particulars.

JOSE THOMAS

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