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Consumer Rights

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74 views

Consumer Rights

Imp

Uploaded by

vihaanmalik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
You are on page 1/ 9

Consumer Rights

SUBJECT ENRICHMENT

Vihaan Malik | 13-07-2024


Contents :-

PAGE 1
Acknowledgement
I am using this opportunity to express my gratitude to my teacher Ms.
Vaneeta Sambhar who gave me this golden opportunity to do such a
good project on the topic, “Consumer Rights”.

I am thankful to everyone who supported me for the completion of


Projects and gave me their aspiring guidance, friendly advice and
invaluable feedback during the project. I am sincerely grateful to all
my friends, co-partners,, family and guide who shared their truthful
and illuminating views on a number of issues related to the project by
devoting their precious time.

PAGE 2
Introduction

We go to market and buy a variety of goods and avail services required


in or day to day life. In Exchange of these goods and services we pay
them money and derive satisfaction by consuming them. But
sometimes we feel unsatisfied due to poor quality, high prices, false
promises made in advertisements etc. and so on. This is done because
we are not aware of our rights as consumer.

Objective
The objective of the project is to reduce consumer exploitation by
making them aware about their rights as a consumer.

Who is a consumer?
A person who has indicated his or her willingness to obtain goods
and/or services from a supplier with his intention of paying for them.

Someone has purchased goods and/or services for personal


consumption.

A person or group of people such as household, who are the final users
of products. The Consumer’s use is final in the sense that the product
is usually not improved by the use.

PAGE 3
Consumer Protection and Common Problems faced by
Consumers In Market Place?
Consumer protection refers to the measure adopted to safeguard and
the interest and rights of consumers and to help them in getting the
grievances redressed. Consumer Protection means protecting the
consumers from unscrupulous exploitation and unfair trade practices
of a seller or a producer for maximizing their profits.

How Consumers are exploited?


Due to the expansion of business activities in an economy. We have a
variety of goods available in the market. The demand. For goods and
services is influenced by the advertisements in television, newspaper
and magazines. The companies spend a considerable amount on an
advertisements alone attract - consumers and feed information that
they want us to know, - But not the information that we as consumer
want. When: - we, as consumer do not have sufficient information
about - the products, we normally get exploited and are sometimes
even harassed by business community.

Sub-Standard Quality
The Goods sold are sometimes of sub-standard quality selling of
medicine beyond their expiry dates is generally the grievances of
consumer.

High Prices
Very often the traders charge a higher price than the prescribed retail
price

PAGE 4
Duplicate Articles
In the name of genuine products or goods fake or duplicate items are
being sold to the consumers.

Artificial Scarcity
In order to amass illegitimate profit, businessman create artificial
Scarcity by hoarding. They sell it later at higher prices.

False or Incomplete information


Sellers easily mislead consumers by giving wrong information about
the product, its price, quality etc.

Factors Causing exploitation to


Consumer
Limited Information
In a capitalist economy, produces and sellers are free to produce any
goods or services in any quantity and there is no regulation on the
prices. In the absence of information about different aspects of the
products, namely, prices, quality, condition of use etc., the consumers
are liable to make a wrong choice & lose money.

Limited Supplies
The consumers are exploited when the goods and services are not
available in the required quantity or numbers.

PAGE 5
Limited Competition
When only one producer or group of producer or a group of persons
control the production and supply of a product and is in a position to
restrict the availability of supplies there is possibility of manipulation
in prices and availability.

Illiteracy
Illiteracy is one of the major drawbacks that lead to the exploitation of
consumers.

Consumer Movement
Consumer’s movement arose out of the following:
Dissatisfaction of the consumers as many unfair practices
were being indulged by the sellers
There was no legal system available for consumers to protect
them from exploitation in the market place.

Need of Consumer Movement


1) Providing Consumer education
2) Providing Consumer protection
3) Building pressure on government
4) Arranging consumer protection programmes.
5) Organizing public opinion
6) Providing guidance to consumers
7) Fight against marketing system

PAGE 6
Consumer Movement in India
It took many years for organizations in India and around the world, to
create awareness amongst people. In India, the consumer movement
as a social force originated with the necessity of protecting and
promoting the Interests of consumers against unethical and unfair
trade practices. Rampart food shortages hoarding, black marketing,
adulteration of fond and edible oil gave birth to the consumer
movement in an organized form in the 1960s. Till the 1970s consumer
organization were largely engaged in writing articles & holding
exhibitions. They formed consumer groups to look into malpractices in
ration shops & overcrowding in the road passenger transport. More
recently, India witnessed an upsurge in the number of consumer
groups.

Consumer Protection Act 1986


Consumer Protection Act 1986 was passed in year 1986 was enforced
from July 1st 1987 with the motive to protect the interest of consumers
from being exploited by the shopkeepers or markets to maximize
profits which ultimately harmed the wellbeing of the consumer &
Society.

This act teaches the consumers to make right choice about their rights
and responsibilities of being a consumer & Make them aware that how
to seek redressal if they any kind of exploitation.

PAGE 7
Bibliography
Wikipedia : https://en.wikipedia.org/wiki/Consumer_protection

Vedantu : https://www.vedantu.com/commerce/consumer-protection-act

Photos : unsplash and Pixabay

https://www.ncib.in/consumer-rights-protection.php

PAGE 8

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