User Manual

WB e-District
e-District 2.0 User Manual

User Manual for Applicants for Applying a Local Residence (Domicile) Certificate
User Manual – WB eDistrict 2.0
User Manual for Applicants for Local Residence (Domicile) Certificate
Version 1.0
Created On: 16-Jun-2023

Revised On: ___________
Released On: __________
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Disclaimer:
The specimen images used in this document are for illustration purpose and have
no link whatsoever to actual data related to applicants, actors or applications
under the actual portal.
Target Audience:
This document is intended to provide a basic overview of the WB eDistrict 2.0
portal to the following:
 Citizens of the State intending to avail services or schemes (as per their
requirement/eligibility)
 Actors involved in providing the identified services to these Citizens
 Nodal Authorities and designated Govt. Officials for reviewing and
governance purpose.
CAUTION
The information contained in this document is confidential and no part of this
document may be reproduced, stored in a retrieval system, or transmitted in any
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form or by any means, electronic, mechanical, photocopying, recording or

otherwise, without the prior consent from M/s WTL, the State Nodal Agency
(SNA) and State Implementing Agency (SIA) for all e- Governance related activities
in West Bengal and Department of P&AR, Govt. of West Bengal.
Revision Control History
S. No. Nature of Amendment Document Document Remarks

Version No. Release Date
1 Draft 1.0
Document Details
Name Version Description

No.
Prepared by: _______________ Date:

______________
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Reviewed by: ______________ Date: ______________
Authorised by: Date:

______________
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Table of Contents
List of Abbreviations...........................................................................................................6
1.0 Introduction..................................................................................................................8
1.1 Accessing eDistrict 2.0...........................................................................................................8
1.2 User Navigation flow..............................................................................................................9
1.3 Important Sections...............................................................................................................11
2.0 Service Discovery......................................................................................................12
3.0 Scheme Discovery.....................................................................................................14
4.0 User Registration.......................................................................................................17
5.0 Applying for a Local Residence (Domicile) Certificate..............................................23
5.1 Filling up the Application......................................................................................................25
5.2 Adding Supporting Documents............................................................................................34
5.3 Deleting Draft Application that is no longer needed...........................................................36
5.4 Editing a Draft Application...................................................................................................38
5.5 Download Application Acknowledgement...........................................................................38
5.6 Printing Application for Records..........................................................................................39
5.7 Searching an Application......................................................................................................41
5.8 Tracking Application Status..................................................................................................43
5.9 Edit an Application...............................................................................................................45
5.10 Checking the Application Outcome....................................................................................46
5.11 Downloading the Output...................................................................................................48
6.0 Connecting Helpdesk.................................................................................................50
7.0 Submitting Feedback.................................................................................................51
8.0 Raising a Grievance..................................................................................................52
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List of Abbreviations
Sl# Test Meaning
1. AIN Application Identification Number
2.
3.
4.
5.
6.
7.
8.
9.
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10.
11.
12.
13.
14.
15.
16.
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1.0 Introduction
e-District 2.0 portal has been envisaged by Government of West Bengal to provide advanced
automated workflow solution for District Administration to improve upon the existing
standards for providing services to the citizens. This project harbors the dream to earn the
reputation of being paramount importance to help the State to establish higher acceptance
standards for electronic workflow system for the district administration as well as various
departments for processing the applications submitted either by citizens themselves or through
Kiosk Centers/BSKs, which are the primary front-end channels as envisaged in the project.
1.1 Accessing eDistrict 2.0

eDistrict 2.0 portal is a web-based application. The application has support for all the
popular web browsers like Chrome, Edge and Mozilla. It can be accessed by typing the URL
identifier on any of the above-mentioned browsers.
URL: http://10.10.98.51:8085/portal
The following screen opens up.
FIGURE 1
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1.2 User Navigation flow

The home page can be divided into 2 distinct sections. The Header and Body. The Header
section contains few common features which are a part of the standard design and may be
used by the users as per their convenience. The common features have distinct icons, and
the usage is mentioned below.:
Icon / Link Usage

The Night mode icon palette provided icons to select the
preference for viewing the portal in the dark mode or in
the normal mode.
Size icons are provided to aid the users select the font
size in accordance to the individual reading preferences.
The Search Option is provided to the user so that they
can search for a desired service/scheme from within the
portal
The Picture Gallery icon, can be used to view the
departmental images.
The Home Icon, helps the user to navigate to the home
page.
Language selector allows the user to toggle between the
available. The portal supports English and Bengali la
Clicking on this allows the user to login to the portal and
avail the desired service
The Helpdesk link re-directs the user to the Helpdesk

information
The Hamburger icon on the extreme left provides further
alternative navigation options mentioned below :
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Icon / Link Usage

 Login
 Services
 Schemes
 Contact Us
User can jump to the Login screen, browse for the

available services, schemes and also jump to the Contact
Us.
Users can Register themselves with the revamped
eDistrict Portal by clicking the link and filling up the
necessary details.
Users can Check the details related to the Various live
services by clicking the link and filling up the necessary
details.
Users can access the details related to the Various live
schemes available by clicking the link and filling up the
necessary details.
1.3 Important Sections

Other Important Sections present in the home screen are:
 Latest Updates : The Latest Updates section shows latest updates or the important
changes which have been newly implemented vide the portal. It serves as a medium
of imparting latest communication to the target audience.
 e-District Mobile: eDistrict Mobile application details
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 Welcome : Provides the basic introduction of what the portal is about.
 Notice : It is an archive of the latest Govt. Notices / Circulars.
2.0 Service Discovery

In case any user wants to know about a particular service, he or she can do so by clicking the
Services link. The Service Discovery screen appears as follows.
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FIGURE 2
To know more about the service, a user should click on the name of the service. The user is
provided with navigation icons (> and <) to navigate across various Departments. The following
screen appears when the user clicks the service Issuance of Fire Safety Recommendation.
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FIGURE 3
To go-back to the previous screen, the user needs to click on the CANCEL button.
In case the user intends to avail a service, the user must register itself with the portal first using
the REGISTER option and then login to the portal using the LOGIN option and complete the
process by providing his or her unique username and click on Sign In.
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3.0 Scheme Discovery

In addition to citizen-centric services, WB eDistrict 2.0 positions itself as a Single Window access
point for the various beneficiary schemes. In order to see the available schemes, the user needs
to click on the Schemes link to open the Scheme Discovery window as shown below.
FIGURE 4
In-order to know more about the scheme, the user can either use the Search option to search
for the necessary scheme by typing the name or use the available Filters. In case the user wants
to know more about say the Krishak Bandhu Scheme a popular scheme, falling under the Loan,
the user can click on the Scheme Name and learn more about the same. The following screen
appears.
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FIGURE 5
In case the user intends to avail a scheme, the user must register itself with the portal first
using the REGISTER option and then login to the portal using the LOGIN option and complete
the process by providing his or her unique username and click on Sign In.
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4.0 User Registration

User Registration is mandatory for availing any of the available scheme or services. In case the
visitor to the portal is an occasional surfer, he or she can get a good idea of the portal without
going through the registration process.
In case the visitor to the portal wants to avail the service, then he or she needs to be a
registered user. Users can register themselves with the revamped eDistrict Portal by clicking the
REGISTER link and filling up the necessary details. The following screen appears as the user
clicks on the REGISTER link.
FIGURE 6
The default screen is deigned to capture the Personal Details of the user. This includes Name,
Email Id, Mobile Number and Date of Birth. All the details are Mandatory in Nature. User is
required to fill-up the necessary details and click on the Next button. This leads to next screen.
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FIGURE 7
The user is required to select a Username of his or her choice. This entry is validated against the
user names which are already registered. In case the same is repeated, an appropriate user
message is flashed to warn the user regarding the non-availability of the same. Once the user
provides valid values for all the remaining field, he or she needs to click on the Next button to
move to the final screen where the OTP shared must be validated to complete the User
Registration process. The following screen displays this
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FIGURE 8
Once the User Registration is Successful, the User needs to login
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FIGURE 9
The user needs to click on Sign In and is redirected to the following page.
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FIGURE 10
Once the OTP is successfully authenticated, the user is directed to the User Dash Board as
shown below.
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FIGURE 11
The Dashboard shows the application count against various status. For a new user this count is
Zero for all the status categories.
FIGURE 12
Status Meaning
Pending Actions Count of Applications which have been
successfully submitted and are yet to be
acted upon by the actor
Draft Count of Applications which are saved as
Draft
Approved Count of Applications that have been
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approved
Reject Count of Applications that are rejected on
various grounds
Submitted Count of Applications that have been
submitted successfully
5.0 Applying for a Local Residence (Domicile) Certificate

User needs to find the service as shown below.
FIGURE 13
The following screen appears when the user clicks on the Service Name.
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FIGURE 14
The user needs to click on Accept to proceed further. The following screen appears.
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FIGURE 15
The user needs to fill up the application form. Mandatory fields are denoted by red colored
asterisk (*) mark next to them.
5.1 Filling up the Application
Applicant needs to fill up the Basic data in this section as shown below.
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FIGURE 16
The user needs to scroll down to fill up the next set of details as per the service design.
FIGURE 17
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Upon completion of the entire first page the user needs to click on Save & Next to proceed
further. A confirmation message of successful saving of data is displayed.
FIGURE 18
Next, the user needs to proceed and enter the Present Address details as shown below.
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FIGURE 19
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Details of Parent or Husband should be provided next. The user needs to click on Save & Next
to continue.
FIGURE 20
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The user is then required to enter the details related to Place of Birth of the Applicant followed
by Education details. The following screen displays the same.
FIGURE 21
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FIGURE 22
FIGURE 23
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FIGURE 24
User has to click on Save & Next to proceed to the next screen and provide the Place of Stay
during last 15 years sequentially.
FIGURE 25
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In case the user clicks on Submit, the system checks for the availability of supporting
documents and warns accordingly. The user must upload the supporting documents to ensure
that the application form is submitted successfully. To preview the application the user needs
to click on the Preview button.
FIGURE 26
5.2 Adding Supporting Documents.

User needs to click on the supporting document button.
To attach the documents user needs to click on the Supporting Documents in order to
attach the supporting documents and then attach files individually as per the service
requirement.
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FIGURE 27
To attach a document, the user needs to click on the Attach File(s) link. Once all the necessary
documents are uploaded, User has to click on Save button to save the attachments.
FIGURE 28
Now the user can click on Submit to complete the application submission. The Unique AIN is
generated for the application submitted. This is shown in the image below.
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FIGURE 29
The User can close the window and go to the Dashboard, to see the application. Also, the
acknowledgement details can be downloaded / printed for records by clicking on the download
button as shown below.
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FIGURE 30
5.3 Deleting Draft Application that is no longer needed
The user needs to click in the Trashcan Icon as shown below.
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FIGURE 31
The following screen appears.
FIGURE 32
The user has to click on Ok button to confirm the deletion. The following confirmatory
message appears confirming the deletion.
FIGURE 33
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5.4 Editing a Draft Application

The user has to click on the Edit icon as shown below to edit the draft.
FIGURE 34
5.5 Download Application Acknowledgement

The user needs to click on the Download icon as shown below.
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FIGURE 35
The application can be downloaded from Dashboard as well. Following screen may be referred
to.
5.6 Printing Application for Records

If needed, the applicant can keep a printout or a softcopy of the application for his/her
record. The applicant needs to click on the print icon for the same as shown below.
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FIGURE 36
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5.7 Searching an Application

To search an application the user should enter the Unique AIN of the application in the
Search Box. The following screen shot may be referred to.
FIGURE 37
In case the application has been Sent Back by any actor the same process may be followed.
In such a case the following screen appears.
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FIGURE 38
Since the application has been sent back the user can view the reasons / comments for the
same by clicking on SendBack Remarks as shown above. The following screen appears.
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Figure 39
5.8 Tracking Application Status
To track the status the user has to click on Track Case Status Icon as shown below.
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FIGURE 40
The following screen appears showing the real time status.
FIGURE 41
5.9 Edit an Application
In order to edit an application, the user has to follow the following steps:
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 Login to WB eDistrict portal
 Search the application using the search features with the help of the Unique AIN as
mentioned in the previous section.
 View the remarks shared by the concerned departmental authority.
 Click on the Edit Case icon and make the necessary changes as shown below and
make the necessary changes.
FIGURE 42
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5.10 Checking the Application Outcome

In order to check the outcome of an application, the user has to follow the following steps:
mentioned in the previous section.
 Application may have the outcome as Approved or Rejected as per the merit of the
case. The following screen shot shows an application which has been rejected.
FIGURE 43
The following screen shot shows an application which has been approved.
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FIGURE 44
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5.11 Downloading the Output

In order to check the outcome of an application, the user has to follow the following steps:
mentioned in the previous sections.
 Click on the Download Certificate icon under the Actions heading as shown below
FIGURE 45
The following screen appears.
FIGURE 46
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The user has to click on the Download icon and download the document.
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6.0 Connecting Helpdesk

WB eDistrict portal aims to serve to a huge number of individuals under different roles. In case,
the user gets stuck at a specific point, he or she can click on the Helpdesk link or select the
Contact Us menu provided. The following screen appears.
FIGURE 47
The Contact Us section also provides the user to submit generic feedback on the portal as well
as provides an option to Submit the Grievance if any.
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7.0 Submitting Feedback

In order to submit the feedback, the user needs to enter the name and mobile number and
select the rating against the feedback survey parameters and finally enter the comments as
shown below.
FIGURE 48
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The user has to click on the SUBMIT button to successfully register the feedback with the
portal. In case the user needs to change the selection, he or she can click on the RESET button
provided.
8.0 Raising a Grievance

Coming Soon !!!!!!!!!!!!
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WB e-District

e-District 2.0 User Manual

User Manual – WB eDistrict 2.0

User Manual for Applicants for Local Residence (Domicile) Certificate

Created On: 16-Jun-2023

form or by any means, electronic, mechanical, photocopying, recording or

Revision Control History

S. No. Nature of Amendment Document Document Remarks

Name Version Description

Prepared by: _______________ Date:

Reviewed by: ______________ Date: ______________

Authorised by: Date:

Sl# Test Meaning

1. AIN Application Identification Number

1.1 Accessing eDistrict 2.0

1.2 User Navigation flow

Icon / Link Usage

The Helpdesk link re-directs the user to the Helpdesk

Icon / Link Usage

User can jump to the Login screen, browse for the

1.3 Important Sections

 e-District Mobile: eDistrict Mobile application details

 Welcome : Provides the basic introduction of what the portal is about.

 Notice : It is an archive of the latest Govt. Notices / Circulars.

2.0 Service Discovery

3.0 Scheme Discovery

4.0 User Registration

Once the User Registration is Successful, the User needs to login

5.0 Applying for a Local Residence (Domicile) Certificate

5.2 Adding Supporting Documents.

5.3 Deleting Draft Application that is no longer needed

The user needs to click in the Trashcan Icon as shown below.

The following screen appears.

5.4 Editing a Draft Application

5.5 Download Application Acknowledgement

5.6 Printing Application for Records

5.7 Searching an Application

5.8 Tracking Application Status

 Login to WB eDistrict portal

 View the remarks shared by the concerned departmental authority.

5.10 Checking the Application Outcome

 Login to WB eDistrict portal

5.11 Downloading the Output

 Login to WB eDistrict portal

6.0 Connecting Helpdesk

7.0 Submitting Feedback

8.0 Raising a Grievance

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