TOEIC®

Test of English for

International Communication
(2023 - 01)
LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four parts,
and directions are given for each part. You must mark your answers on the separate answer
sheet. Do not write your answers in your test book.

PART 1

Directions: For each question in this part, you will hear four statements about a picture in
your test book. When you hear the statements, you must select the one statement that best
describes what you see in the picture. Then find the number of the question on your answer
sheet and mark your answer. The statements will not be printed in your test book and will be
spoken only one time.

Statement (C), “They’re sitting at a table,” is the best description of the picture, so you should
select answer (C) and mark it on your answer sheet.

1
1.

2.

GO ON TO THE NEXT PAGE

2
3.

4.

3
5.

6.

GO ON TO THE NEXT PAGE

4
 PART 2

Directions: You will hear a question or statement and three responses spoken in English. They
will not be printed in your test book and will be spoken only one time. Select the best response to
the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

5
 PART 3

Directions: You will hear some conversations between two or more people. You will be asked to
answer three questions about what the speakers say in each conversation. Select the best
response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The
conversations will not be printed in your test book and will be spoken only one time.

32. What kind of business do the speakers most 38. What did the woman do recently?
likely work for? (A) She canceled a subscription.
(A) An interior decorating firm (B) She filled out a survey.
(B) A furniture repair business (C) She participated in a focus group.
(C) A landscaping company (D) She posted on a social media site.
(D) A clothing factory
39. What does the man’s Web site most likely
33. According to the woman, what does Mr. provide information about?
Johnson want to do? (A) Music
(A) Change a type of material (B) Cooking
(B) Increase the quantity of an order (C) Exercise
(C) See photos of other projects (D) Handicrafts
(D) Visit a production area
40. What will the woman do next?
34. What will the man most likely look at next? (A) Turn on a computer
(A) A design (B) Search for note paper
(B) A calendar (C) Get a beverage
(C) A contract (D) Close a door
(D) A catalog

41. What industry is the conference most likely

35. Why does the man speak to the woman? for?
(A) To seek a lost item (A) Education
(B) To pay for a service (B) Medicine
(C) To ask for directions (C) Advertising
(D) To make a complaint (D) Construction

36. What does the woman tell the man about? 42. What does the woman mean when she says,
(A) An extra fee “the session is completely full”?
(B) A time limit (A) Some online information was incorrect.
(C) A feedback form (B) She cannot grant the man’s request.
(D) A transportation option (C) Additional handouts will be required.
(D) The man should be pleased.
37. What does the man decide to do?
(A) Make a reservation 43. What does the man ask about?
(B) Send a text message (A) Where a venue is
(C) Find another staff member (B) When a lecture starts
(D) Return to his room (C) How to contact a person
(D) Why a policy was revised

GO ON TO THE NEXT PAGE

6
44. Who most likely is the man? 50. Where does the man work?
(A) A repair technician (A) At a parking facility
(B) An office cleaner (B) At an auto repair shop
(C) A security guard (C) At a rental car agency
(D) A delivery driver (D) At a bus station

45. What are the women scheduled to do 51. What is the woman concerned about?
tomorrow? (A) The length of a road trip
(A) Leave for a business trip (B) The condition of a vehicle
(B) Receive a shipment (C) The accuracy of a cost estimate
(C) Give a project presentation (D) The size of a building’s openings
(D) Renegotiate a client agreement
52. What does the man say about his work site?
46. What does June suggest doing? (A) It is busy on certain days.
(A) Postponing a meeting (B) It is not difficult to locate.
(B) Putting up a sign (C) It is undergoing renovations.
(C) Working late tonight (D) It features advanced technology.
(D) Moving some electronics

53. What is the speakers’ client advertising?

47. What does the woman suggest having some (A) A grand opening
interns do? (B) A fund-raiser
(A) Assist with organizing a celebration (C) A new product
(B) Form a discussion group (D) A local festival
(C) Practice a type of writing
(D) Act out a job seeking situation 54. Why does the woman say, “It’s just one set
of posters”?
48. Where did the woman get an idea? (A) To criticize a marketing strategy
(A) From a print publication (B) To decline the man’s offer of assistance
(B) From a business associate (C) To reassure the man about a deadline
(C) From an Internet video (D) To point out that some supplies are not
(D) From an exhibit at a career fair needed

49. What does the man say he will do today? 55. What will the man most likely do next?
(A) Calculate a budget (A) Take a short break
(B) Create some guidelines (B) Finalize an order
(C) Inform the interns of a plan (C) Serve a customer
(D) Stop by the woman’s desk (D) Clean a shop area

7
56. Why has the woman come to the library? Chart 1. Percentage of time spent
(A) To access a database watching StreamView content vs.
(B) To check out a book licensed (external) content
(C) To reserve a meeting room
(D) To extend her membership period Licensed StreamView
series movies
57. What problem does the man describe? 31% 19%
(A) A special program has ended.
(B) Some software is not working properly. StreamView
(C) The woman has overdue items. series
(D) The woman’s card has expired. 24%
Licensed
58. What does the woman ask about? movies
(A) A waiting list 26%
(B) A notification system
(C) Other library branches 62. Look at the graphic. What percentage is the
(D) Some operating hours woman pleased with?
(A) 19%
(B) 24%
59. What does Simon say he needs to do? (C) 26%
(A) Plan some travel (D) 31%
(B) Buy a new appliance
(C) Improve a career skill 63. What type of viewer does the man want to
(D) Find a place to live attract?
(A) Young professionals
60. Why most likely does Ricardo recommend (B) Retired people
asking the woman for help? (C) Children
(A) She has a lot of free time. (D) University students
(B) She might have some supplies.
(C) She has received professional training. 64. What does the woman suggest doing?
(D) She recently went through the same (A) Setting a show in a foreign country
process. (B) Collaborating with a new person
(C) Using a different advertising method
61. What does the woman offer to do for Simon? (D) Conducting more detailed research
(A) Give him some files
(B) Meet with him regularly
(C) Refer him to a business
(D) Check some of his paperwork

GO ON TO THE NEXT PAGE

8
 Swafford Grocery Store Economy Car
A B C D
Item Price Quantity Subtotal
Row 1
Forks 1.60 1 $1.60
Row 2
Plates 2.90 2 $5.80
Napkins 0.95 2 $1.90 Row 3
Cups 2.30 1 $2.30
Row 4
Total $11.60
Row 5

65. Where is the conversation most likely taking = reserved

place?
(A) In a park
(B) In an office 68. What problem does the man mention?
(C) In a store (A) An onboard amenity is not available.
(D) In a car (B) A class of seats is sold out.
(C) A train is delayed.
66. Look at the graphic. Which charge does the (D) A payment system is down.
man say is incorrect?
(A) $1.60 69. What does the woman ask the man about?
(B) $5.80 (A) A view during a journey
(C) $1.90 (B) The duration of a stop
(D) $2.30 (C) A ticket exchange policy
(D) A list of prohibited goods
67. What does the woman say she will do?
(A) Look for a credit card 70. Look at the graphic. Which row will the
(B) Keep a receipt woman sit in?
(C) Make a phone call (A) Row 1
(D) Carry a shopping bag (B) Row 3
(C) Row 4
(D) Row 5

9
 PART 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question
and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your
test book and will be spoken only one time.

71. What is being advertised? 77. Where does the speaker most likely work?
(A) A seasonal sale (A) At a law firm
(B) Some skills workshops (B) At a magazine publication
(C) Some job opportunities (C) At a government agency
(D) A customer loyalty program (D) At a software company

72. How can the listeners find more information? 78. Why is the speaker calling?
(A) By calling a store branch (A) To verify some information
(B) By attending a group event (B) To reschedule an appointment
(C) By picking up a flyer (C) To enroll in a program
(D) By visiting a Web site (D) To report a problem

73. What does the speaker want the listeners to 79. What does the speaker say about the listener’s
do? coworkers?
(A) Share some news (A) They are unavailable.
(B) Remember a date (B) They cannot help with a task.
(C) Make a decision quickly (C) They have already spoken with him.
(D) Have identification ready (D) They sent him a document.

74. What problem does the speaker mention? 80. What have the listeners just been doing?
(A) There are errors in some statistics. (A) Watching a performance
(B) The business is failing to keep (B) Walking in a group
customers. (C) Listening to a talk
(C) A promotional event was unpopular. (D) Riding in a bus
(D) The prices of some supplies have risen.
81. What does the speaker mean when he says,
75. Who most likely are the listeners? “This is the old part of town”?
(A) Laboratory technicians (A) There is interesting architecture.
(B) Warehouse workers (B) The streets are hard to navigate.
(C) Personal trainers (C) It is a good place to buy souvenirs.
(D) Store clerks (D) There are special tourism regulations.

76. Why does the speaker say, “we’re not going 82. What does the speaker remind the listeners of?
to move to a different facility”? (A) An upcoming meal
(A) To clarify a limitation (B) A storage space
(B) To deny a rumor (C) A cultural difference
(C) To announce a decision (D) An exchange rate
(D) To make a contrast with a competitor

GO ON TO THE NEXT PAGE

10
83. What does the speaker say recently 89. What type of event is taking place?
happened? (A) A guest lecture
(A) New workers were hired. (B) A welcome reception
(B) A law was changed. (C) An awards ceremony
(C) An inspection took place. (D) An industry conference
(D) Research results were published.
90. Who most likely is Ms. Nakano?
84. What are the listeners about to be instructed (A) A civil engineer
on? (B) A business professor
(A) Lifting objects safely (C) A technology executive
(B) Treating minor injuries (D) A local politician
(C) Reporting rule violations
(D) Keeping work areas clean 91. According to the speaker, what did Keeling
Group do?
85. What does the speaker ask the listeners to (A) It expanded its market territory.
do? (B) It won a government contract.
(A) Volunteer for a demonstration (C) It reduced its operating expenses.
(B) Sign an attendance sheet (D) It participated in an environmental
(C) Follow her to another location initiative.
(D) Pay attention to a video

92. According to the speaker, what will happen

86. What most likely are the listeners doing? in Sandoval?
(A) Feeding some gorillas (A) A housing development will be built.
(B) Leaving a zoo (B) A road improvement project will take
(C) Shopping at a gift shop place.
(D) Waiting to enter an exhibit (C) A public transportation link will be added.
(D) Some land will be set aside for
87. According to the speaker, what is special conservation.
about Gorilla Land?
(A) It features many gorillas. 93. What did Sandoval residents express
(B) Its landscaping is realistic. concern about?
(C) Its educational materials are interactive. (A) Disruption to utility services
(D) It brings patrons close to gorillas. (B) Damage to some property
(C) The noise of an activity
88. What does the speaker ask some of the (D) An increase in traffic
listeners to do?
(A) Make a donation 94. Why does the speaker say, “It is scheduled
(B) Vote in a contest to be completed in 18 months”?
(C) Post photos online (A) To explain why a seasonal event will not
(D) Save their tickets be held
(B) To promote a temporary work opportunity
(C) To specify when some results will be
known
(D) To express doubt about an estimated
timeline

11
 Thursday Friday Saturday Sunday
Management Training Workshop
9:00 a.m. - Introduction
9:30 a.m. - Hiring the Right Team Cloudy Rainy Sunny Windy
10:45 a.m. - D
 eveloping Performance
Standards
98. What kind of business does the speaker
12:00 p.m. - Lunch
work for?
1:15 p.m. - Effective Employee Coaching (A) A bookstore
2:30 p.m. - Disciplinary Methods (B) A clothing store
3:30 p.m. - Wrap-Up (C) A coffee shop
(D) A flower shop

95. What does the speaker mention about the 99. Look at the graphic. Which day is an event
listeners? scheduled for?
(A) They all work for the same company. (A) Thursday
(B) They are taking the workshop online. (B) Friday
(C) They are newly promoted managers. (C) Saturday
(D) They engaged in a writing exercise. (D) Sunday

96. What does the speaker encourage the 100. What does the speaker ask the listener to
listeners to do? do?
(A) Read a recommended book (A) Cancel a permit
(B) Make copies of a handout (B) Check a shift schedule
(C) Contact him by e-mail (C) Make an announcement
(D) Share notes with each other (D) Rent some equipment

97. Look at the graphic. Which session will take

place next?
(A) Hiring the Right Team
(B) Developing Performance Standards
(C) Effective Employee Coaching
(D) Disciplinary Methods

This is the end of the Listening test.

GO ON TO THE NEXT PAGE

12
 READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts,
and directions are given for each part. You are encouraged to answer as many questions as
possible within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers in your
test book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark the
letter (A), (B), (C), or (D) on your answer sheet.

101. Mr. Oh received the Silva Architectural 105. The finance team has already had their
Award for his ------- design for the Collins end-of-the-year lunch outing, while the
Building. marketing team has not even scheduled
(A) creates ------- yet.
(B) creating (A) they
(C) creatively (B) them
(D) creative (C) theirs
(D) themselves
102. Switching to LED lighting could ------- the
office hundreds of dollars per year. 106. Painter Zachary Waters says he was -------
(A) take to grow up close to several major art
(B) save museums.
(C) simplify (A) talented
(D) improve (B) common
(C) beneficial
103. Ms. Ulrick has ------- transitioned into her (D) fortunate
new role of Director of Communications.
(A) smooth 107. Members of the board ------- by the
(B) smoothly company’s shareholders.
(C) smoothing (A) are elected
(D) smoothness (B) have elected
(C) is elected
104. Marathon participants have been directed (D) elected
to check in at the assigned location ------- 8
a.m. on race day. 108. The property owner must be notified -------
(A) across any renovation work can begin.
(B) under (A) of
(C) by (B) prior to
(D) within (C) ever
(D) before

1
109. None of the applicants met all of our ------- 115. Sturm Telecom guarantees excellent
for the position. mobile phone service ------- Western
(A) requires Europe.
(B) requiring (A) throughout
(C) requirements (B) among
(D) required (C) onto
(D) as
110. Despite the hotel association’s promotional
efforts, occupancy rates are not ------- 116. Even if the problem seems simple,
higher than they were before. attempting to repair your air conditioning
(A) much unit yourself is not -------.
(B) more (A) recommendation
(C) very (B) recommending
(D) so (C) recommended
(D) recommend
111. To minimize potential data loss, the
company network is backed up ------- 24 117. Mayor Suzuki ------- her reelection to the
hours. popularity of her affordable housing
(A) whenever initiative.
(B) every (A) accomplished
(C) less (B) predicted
(D) even (C) regarded
(D) attributed
112. A single worker could handle the small
------- of calls that we receive on an 118. ------- a dedicated graphic designer has
average day. been added to the staff, Eric will have more
(A) content time for higher-level branding work.
(B) setting (A) So that
(C) volume (B) Now that
(D) process (C) Due to
(D) Rather than
113. The ------- of paper currency in most
countries now involves special security 119. The disposal of industrial waste in Venable
inks. Pond decades ago resulted in -------
(A) production damage to its ecosystem.
(B) products (A) last
(C) produce (B) lastly
(D) produced (C) lasting
(D) lastingly
114. The current draft of the conference
program does not specify ------- to contact 120. Winterly Football Club hired Matteo Rossi
for questions. as its manager because of his ------- for
(A) how effective recruiting of new players.
(B) that (A) knowledge
(C) whom (B) approach
(D) whose (C) reputation
(D) performance

2
121. Failing to follow proper complaint ------- 126. A unique feature of Milburn Footwear’s
may result in a delay in addressing your Swoop sneakers is that one shoe in the
concerns. pair has a slightly different design from
(A) proceeding -------.
(B) procedures (A) the other
(C) procedural (B) other one
(D) proceeds (C) one another
(D) another
122. Media usage statistics show that people
under the age of 45 are ------- less likely to 127. The purpose of the upcoming project
subscribe to print publications. meeting is to make sure that the goals of all
(A) forcefully of the stakeholders are -------.
(B) alternatively (A) aligned
(C) respectively (B) adhered
(D) markedly (C) corresponded
(D) collaborated
123. ------- the most interesting of the questions
submitted by the audience will be posed to 128. Event rules require that identification
the panel. badges ------- at all times on the exposition
(A) After floor.
(B) Considering (A) worn
(C) Neither (B) to wear
(D) Only (C) be worn
(D) have been worn
124. Labeling Machine 1 is ------- in need of
replacement, so money should be 129. Jamal has confirmed that the roads on the
budgeted for this purpose. driving route are sturdy ------- to handle the
(A) criticized enormous weight of the truck.
(B) critically (A) exactly
(C) critical (B) alike
(D) criticism (C) beyond
(D) enough
125. Brant Motors’ southern division has
struggled to provide sufficient customer 130. Isabelle Greco’s later albums are
support to all parts of its ------- territory. characterized by the ------- of everyday
(A) deliberate noises, such as a telephone’s ringtone, into
(B) resolute the music.
(C) vast (A) improvement
(D) adept (B) incorporation
(C) perception
(D) excess

3
 PART 6

Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text.
Four answer choices for each question are given below the text. Select the best answer to complete
the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following e-mail.

From: Kristine Osbourne

To: Raymond Jensen
Subject: Container issue
Date: October 3
Attachment: Packaging

Dear Mr. Jensen,

As you asked, I’ve looked into the low ratings for our large plastic containers online. Customer
comments ------- that the main issue is that the containers frequently arrive with cracked or
131.
broken corners. Our quality control team is -------, so this damage must be occurring during
132.
shipping.

We could address this problem by pressuring our shipping contractor to handle our packages
more carefully or by changing contractors, but I think these tactics are unlikely to work due to
the nature of the shipping business. ------- , I recommend adding protective packaging to the
133.
corners of our containers. ------- . Please take a look and let me know what you think.
134.
Sincerely,

Kristine

131. (A) undergo 133. (A) Instead

(B) indicate (B) Even so
(C) compare (C) Otherwise
(D) introduce (D) After all

132. (A) relied 134. (A) Each container can hold up to 100 liters of
(B) relying items.
(C) reliable (B) More will be needed for overseas shipping.
(D) reliability (C) I’ve compiled a few options in the attached
file.
(D) This would not add much time to the packing
process.

4
Questions 135-138 refer to the following Web page.

www.connect-us.com/groups/023492

Alford High School Alumni

About the Group

This group is for anyone ------- from Alford High School in Montana. It is meant to be an online
135.
space for connecting with old friends, recalling our days at Alford, and sharing news about the
school. ------- . Also, please note that this is a ------- group. That means that our member list
136. 137.
and the posts and comments you make here are visible to everyone, even non-members. If
you have a question or concern about the group, contact Russell Bailey, the administrator, by
placing your cursor over his name and clicking the “Message” ------- in the bubble that pops
138.
up.

135. (A) can graduate 137. (A) busy

(B) of graduation (B) public
(C) is graduating (C) large
(D) who graduated (D) free

136. (A) Posts on other topics may be removed. 138. (A) network
(B) Your request to join has been denied. (B) button
(C) A venue map is available on the “Files” (C) blog
page. (D) browser
(D) Send us your suggestions for group
merchandise.

5
Questions 139-142 refer to the following article.

Easton Art Co-operative Newsletter

Meet the Artist: Jessica Ross

Jessica Ross has always loved art, but it was not until her retirement from the workforce two
years ago that she began to share her work with others. With the additional ------- to devote to
139.
art, she quickly found herself with more pieces than she could use, so she decided to sell them
at Easton-area festivals. Her marine-themed sculptures caught the attention of the co-op
president at that time, Alberto Lopez, and he invited her -------. Ms. Ross uses real objects from
140.
the ocean, such as seashells, sand dollars, and driftwood, in her art. ------- Those interested in
141.
unique pieces with local flair ------- to check out her display in the co-op gallery.
142.

139. (A) association 141. (A) More than 30 fishermen can be

(B) technology found on a good day.
(C) personnel (B) She finds many of them herself
(D) energy during visits to Bratcher Beach.
(C) Her customers say they feel close
140. (A) to join to nature when they wear it.
(B) join (D) This change in technique was
(C) joined inspired by Mr. Lopez’s work.
(D) will join
142. (A) wants
(B) wanting
(C) will want
(D) didn’t want

6
Questions 143-146 refer to the following letter.

September 25

James Lemay
430 Corbett Street, Apt. 202
Lipscomb, CO 80020

Dear valued customer,

In compliance with national regulations, we are writing to inform you that the Tabor Square
branch of Hildreth Bank is scheduled to close permanently at 5 p.m. on Friday, November 30.
Your accounts maintained at this branch ------- automatically to our Dowell Street branch at that
143.
time. This branch, also in Lipscomb, is the next closest to your residence. However, if you would
prefer your accounts to be maintained ------- , you may contact us before the changeover to
144.
arrange this. ------- .
145.

Please rest assured that all of the services you currently enjoy are ------- available at the Dowell
146.
Street branch. Thank you for your continued business and for trusting Hildreth Bank to serve
your financial needs.

Sincerely,

Ruby Shimizu
Western Region Manager
Hildreth Bank

143. (A) will be transferred 145. (A) Failure to comply with these policies
(B) were transferred may result in financial penalties.
(C) having transferred (B) As a longtime customer, you are
(D) should have transferred eligible for very attractive credit
rates.
144. (A) meanwhile (C) This can be done through your
(B) elsewhere online account or in person at any
(C) likewise branch.
(D) besides (D) The funds will be deposited in the
recipient’s account within five
business days.

146. (A) similar

(B) similarity
(C) similarities
(D) similarly
7
 PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the
best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following instructions.

Jeongwon Toy Network

Jeongwon Toy Network is committed to lending our members

only high-quality, unbroken toys with no parts missing. Please
make sure your toys meet these standards before donating.
To find your nearest lending center, visit www.jeongwontoy.
org/locations.
Visit us during business hours so that an employee can receive
your toys. Do not leave items outside the center.
Jeongwon Toy Network is a government-recognized charity. If
you would like to claim a tax deduction for your contribution,
ask our staff for a receipt.

147. For whom are the instructions intended? 148. What is indicated about Jeongwon Toy
(A) Potential toy donors Network?
(B) Current network users (A) Its offerings include children’s books.
(C) Lending center employees (B) It charges a small fee for membership.
(D) Aspiring founders of similar facilities (C) It is an official charitable organization.
(D) Its opening hours vary by location.

8
Questions 149-150 refer to the following notice.

Change to Bus 3401 Route

From Monday, September 28, Hubbard City Bus 3401
will be permanently rerouted. This stop will be closed,
and Bus 3401 will instead service a new stop (#497-38)
to be established on the west side of Calvin Street near
its intersection with Weaver Road. (See the map below.)
This change is not expected to otherwise affect Bus 3401’s
schedule or travel times.
Hubbard City Transit Authority made this change in order
to improve road safety at the intersection of Owen Street
and Weaver Road. Thank you for your understanding.

149. Where would the notice most likely be 150. Why has the bus route been changed?
found? (A) To shorten its average travel duration
(A) On a sign inside a city bus (B) To enable long-term roadwork to take
(B) On a structure at a bus stop place
(C) In a post on a personal blog (C) To provide more service to a popular
(D) In the local news section of a location
newspaper (D) To make an intersection safer for the
public

9
Questions 151-152 refer to the following text-message chain.

Roberta Costa [2:40 p.m.]

Hi, Wesley. Janice called in sick, so we need
someone to take her shift from 5 to 9 tonight.
Are you free?

Wesley Hathaway [2:42 p.m.]

Yes, but I worked the closing shift yesterday.
Have you asked Paul to take it? I know that
he’s been hoping to pick up more shifts.

Roberta Costa [2:43 p.m.]

I’m not comfortable having him handle the
weekend dinner rush. His serving skills aren’t
at that level yet.

Wesley Hathaway [2:46 p.m.]

OK, then I’ll do it. But I hope someone else
can fill in at the last minute next time it’s
needed.

151. At 2:42 p.m., what does Mr. Hathaway most 152. What industry do the writers most likely
likely mean when he writes, “I worked the work in?
closing shift yesterday”? (A) Hospitality
(A) He cannot evaluate Janice’s (B) Medicine
performance. (C) Security
(B) He has found an error in a schedule. (D) Retail
(C) He does not want to work again tonight.
(D) He was not responsible for a problem.

10
Questions 153-154 refer to the following e-mail.

*E-Mail*
From: Arthur Hayashi
To: Julie Black
Subject: RE: News and company car
Date: December 17
▲

Hi Julie,
Sure, I’m happy to tell you about my experience using a company car here. In short,
it’s been great. You don’t get to pick your car, but the ones in the fleet are all pretty
new, so you’ll probably like whatever you end up with. Fleet management staff are
always willing to clarify the company’s policies, and they take care of repairs or
other problems quickly. I don’t know whether using a company car would be a
better option for you than getting the vehicle allowance, but I can confidently say
that our company car program is quite good.
Anyway, congratulations on your promotion to senior sales representative! It’s great
to see you getting recognition for your hard work. Keep me updated on how it goes.
–Arthur
▼

153. What is the main purpose of the e-mail? 154. What is Ms. Black most likely doing
(A) To approve part of a proposal currently?
(B) To respond to a staff complaint (A) Trying to have a vehicle repaired
(C) To clarify some revisions to a policy (B) Considering applying for a job
(D) To answer a coworker’s inquiry promotion
(C) Choosing between two types of
employee perks
(D) Compiling data for a report on a
company program

11
Questions 155-157 refer to the following job listing.

Bladeley Scientific Inc.

We are urgently seeking a Biomedical Engineer to join our team at our research
facility in Newcastle, working from Monday to Friday, approximately 45 hours per
week.
Primary Responsibilities:
• Conduct hands-on experimentation in order to further drug development
• Lead research design and planning of new experiments and studies
• Maintain laboratory notebooks and electronic files to support experimental
studies
• Provide written progress updates to Executive Management every Friday
The successful candidate must have a PhD in Bioengineering or a related subject
and a minimum of five years’ experience working within the bioengineering
industry. Strong communication, interpersonal, and organizational skills are
absolutely essential. Must be capable of efficient multitasking in a fast-moving
environment.
The closing date for applications is November 16. Those shortlisted for interviews
will be informed by November 30. Shortlisted candidates will be invited to
interview for the position from December 15 to December 19, and a final hiring
decision will be made before the end of the year.

155. What is indicated about the Biomedical 157. When most likely will the first interview for
Engineer job? the position take place?
(A) It may require weekend work. (A) On November 16
(B) It includes a competitive salary. (B) On November 30
(C) It involves making weekly reports. (C) On December 15
(D) It is a temporary position. (D) On December 19

156. What is NOT listed as a requirement for the

position?
(A) A relevant academic qualification
(B) At least 5 years of experience in the
field
(C) A background in managing staff
members
(D) An ability to work on multiple tasks

12
Questions 158-160 refer to the following announcement.

Bair Apartments
ANNOUNCEMENT
The basement storage units are ready for use. There are 32 units of 4 ft
x 4 ft x 8 ft in size, made of transparent plastic. Users must provide their
own unit locks, but the storage room itself will only be accessible by
appointment. Units are available for rent only, at a price of $200 per year.
Please visit the management office to rent a unit. Proof of homeowner’s
or renter’s insurance that covers storage units must be provided. You
will also be required to sign a contract regulating the unit’s use, which
includes a list of prohibited storage items.
Every household in the building will be eligible to rent a single unit before
May 31. After that, unclaimed units will be made available to households
that want additional units. Since there are more storage units than
apartments in our building and not all households may need separate
storage, there are likely to be several available. Please express your
interest in using multiple units when you rent your first one.

158. What is most likely a feature of the storage 160. What is implied about the Bair Apartments
units? building?
(A) They have built-in locks. (A) Most of its occupants rent their
(B) They come in a range of sizes. property.
(C) They can be accessed freely by users. (B) It has fewer than 32 residences.
(D) Their contents are visible to passersby. (C) It includes more than one underground
floor.
159. What is mentioned as a requirement for (D) It will go through a change in
obtaining a storage unit? management in June.
(A) Having a multi-year apartment contract
(B) Being a well-behaved tenant
(C) Showing insurance coverage for it
(D) Attending a group information session

13
Questions 161-163 refer to the following letter.

Alonzo Serrano
c/o Tampa Pro Inspections
2040 Baldwin Street, Suite B
Tampa, FL 33606
Dear Mr. Serrano,
Having reviewed your qualifications, the Florida Real Estate Inspection
Association (FREIA) is happy to welcome you to the FREIA Mentoring
Program (FMP). — [1] —. We are grateful for your participation in our efforts
to cultivate a highly trained membership that provides top-notch service to the
real estate owners of Florida. Please be assured that you are bringing prestige to
your firm and building a personal reputation as a leader in the field. — [2] —.
The next step is for you to take our online FMP training course, available at
www.florida-reia.org/fmp/training. You can log in using your FREIA credentials.
The course consists of six hours of training plus a short exam. — [3] —.While
we know you already have the necessary industry knowledge from your many
years as a licensed inspector, the course will give you valuable advice on how to
be an effective mentor. Once you have completed it, we will connect you with
your mentee.
Please contact me at (813) 555-0153 if you have any questions about this process
or the program in general. — [4] —.
Sincerely,
Retta Chapman, Coordinator
Florida Real Estate Inspection Association (FREIA)

161. Why was the letter sent to Mr. Serrano? 163. In which of the positions marked [1], [2], [3],
(A) To inform him of his acceptance to a and [4] does the following sentence best
program belong?
(B) To invite him to join a professional "Please finish it as soon as possible."
association
(C) To remind him of some licensing (A) [1]
requirements (B) [2]
(D) To announce the launch of an online (C) [3]
resource (D) [4]

162. What is indicated about Mr. Serrano?

(A) He recently began his own business.
(B) He has a lot of experience in his field.
(C) He has spoken with Ms. Chapman.
(D) He passed an exam on FREIA’s Web
site.

14
Questions 164-167 refer to the following announcement.

Sammons History Museum Special Exhibit

Sammons History Museum is proud to announce the opening of its special exhibit
“Changing the Landscape: Mining in the Byerst Region” on April 3.

Copper and iron mining led to the founding of Sammons and many other Byerst cities
and towns, and furnished a significant amount of the area’s income until just a few
decades ago. Using real artifacts, “Changing the Landscape” will explore this important
history from a variety of angles, touching on life as a miner, the uses of Byerst’s metals,
Curtis Moss and other famous figures in mining, and more.

The exhibit has been curated by Fiona Chandler, Sammons History Museum’s head
curator, and its funding was provided by a grant from the Byerst Heritage Association.
The Byerst Historical Society also generously loaned some materials from its archives.

“Changing the Landscape” will run through June 25. It will be open during the
museum’s regular hours (10 a.m. to 5 p.m., Tuesday through Saturday) and entrance
will be included with admission to the museum ($7 for adults, $5 for seniors, free for
children under 12 and museum members). Tickets can be reserved in advance on www.
sammongshistorymuseum.org or purchased on-site.

15
164. What is the topic of the exhibit being 166. How is the Byerst Historical Society
announced? assisting with the exhibit?
(A) Changes in a region’s ecosystems (A) By supplying necessary financial
(B) The development of some technology support
(C) Artistic depictions of a landscape (B) By permitting temporary use of some
(D) The history of a local industry items
(C) By volunteering to give tours to visitors
165. In paragraph 2, line 5, the word “figures” is (D) By giving expert advice to museum
closest in meaning to curators
(A) people
(B) statistics 167. What is true about admission to the
(C) shapes museum?
(D) districts (A) It requires advance reservation.
(B) It is free for museum members.
(C) It is allowed until later on Saturdays.
(D) It does not guarantee entry to the
special exhibit.

16
Questions 168-171 refer to the following online chat discussion.

Cynthia Gray (2:03 p.m.)

Hi team. Since I had to cancel our meeting on the Charleston trade show this
morning, I was hoping to have a quick chat on here about it. Can everyone give me
their status updates?

Victor Powell (2:04 p.m.)

I booked the accommodations and travel tickets as directed after the last planning
meeting. Everyone should have received them in the first week of the month.

Khadija Abbar (2:05 p.m.)

Actually, Cynthia, I was hoping to talk to you about the trade show. I have a couple
of ideas for creative product giveaways, and it would be faster to go over them in
person.

Hyun-Gi Lee (2:06 p.m.)

I’ve been posting on social media about once a week to let people know that we’ll
be attending. Next week, I’ll send out the e-mails to current and potential clients to
schedule some booth meetings during the show.

Cynthia Gray (2:07 p.m.)

I have some time tomorrow morning. How’s 9:30?

Cynthia Gray (2:08 p.m.)

Great, Hyun-Gi. How’s the script outline for the IR-380 demonstration coming
along?

Khadija Abbar (2:10 p.m.)

Perfect. I’ll see you then.

Hyun-Gi Lee (2:11 p.m.)

OK, but I’m a little uncertain about including the part about how our product
engineer came up with the idea. It’s cute, but it doesn’t feel necessary.

Cynthia Gray (2:13 p.m.)

Well, remember that we noticed a lot of popular demonstrations at this show last
year included personal stories like that. I’d like to hear you practice it, and if it
doesn’t sound right, we can take it out.


17
168. Who most likely is Mr. Powell? 170. At 2:07 p.m., what does Ms. Gray most
(A) A marketing specialist likely mean when she writes, “I have some
(B) An administrative assistant time tomorrow morning”?
(C) A sales representative (A) She is willing to have a conversation
(D) An event organizer with Ms. Abbar.
(B) She needs to end the chat discussion
169. What do the writers NOT suggest they will quickly.
do during the trade show? (C) She will be able to place an order
(A) Hold pre-arranged meetings before a deadline.
(B) Give a presentation about a product (D) She can take over a communications
(C) Post updates on a social media site task from Mr. Lee.
(D) Hand out complimentary gifts to
attendees 171. What is implied about the writers’
company?
(A) It sells office electronics.
(B) It mostly relies on one major client.
(C) It has attended the trade show before.
(D) It is based in Charleston.

18
Questions 172-175 refer to the following article.

Companies Work to Increase detailed sorting, which means that some of

Recycling in Fashion Industry the resulting fibers are of higher quality.
EverFabric’s highest-grade recycled fibers
Over the past two decades, clothing have been used in Inger Apparel and Denney
production worldwide has nearly doubled. At Sports products. — [3] —.
the same time, people are wearing each of Martz Footwear approaches sustainability
their clothing items fewer times on average from a different angle. Its shoes are specially
before discarding them. — [1] —. This means designed with the future in mind. — [4] —.
that the amount of clothing waste has When they are no longer wearable, their
increased, with much of it going into mostly-natural materials can be easily
landfills. Fortunately, businesses are coming separated to allow for biodegradation (in the
up with more and more ways to address this right conditions) or recycling. Martz even
issue. offers the latter service itself, and has teamed
— [2] —. One such company is up with Nationwide Parcel Service to offer
EverFabric, a textile recycling company based free returns of used shoes in order to
in Steenport. Like its competitors, EverFabric encourage customers to participate.
sorts the cotton items it receives and reduces For the planet’s sake, the two companies
them to a pulp, out of which it forms new hope to continue attracting the industry and
fibers. However, the company’s patented consumer interest necessary to make their
fabric analysis technology enables more operations successful.

19
172. According to the article, how has the 174. What kind of organization does Martz
fashion industry changed? Footwear have a partnership with?
(A) Its output has greatly increased. (A) A textile recycling factory
(B) It has more small start-up businesses. (B) A clothing manufacturer
(C) Its customers are more interested in (C) A shipping company
sustainability. (D) A sports league
(D) It is responsible for a lower percentage
of landfill waste. 175. In which of the positions marked [1], [2], [3],
and [4] does the following sentence best
173. What is EverFabric’s advantage over other belong?
textile recyclers?
“First, they are intended to be durable and
(A) It can accept more types of fabric. easy to clean so that they can be used for
(B) Its process consumes less energy. a long time.”
(C) It uses fewer toxic chemicals.
(D) It produces better materials (A) [1]
(B) [2]
(C) [3]
(D) [4]

20
Questions 176-180 refer to the following memo and guidelines.

MEMO
To: All regional managers
From: Heather Chavez
Re: Announcement
Date: May 15
Effective immediately, all Garmon Insurance management and staff are
instructed not to ask job candidates about their current or past pay rates. The
Rockwell state legislature has enacted a ban against the practice in order to
reduce pay discrimination against historically marginalized groups. As a
proponent of workplace diversity, Garmon Insurance has decided to mandate
this change across all of our offices, even those located in other states. Our
hiring guidelines will be revised accordingly. Please make your staff aware of
this.
Heather Chavez
Vice President of Human Resources

Garmon Insurance
Guidelines for Hiring Managers
1. Create/revise the job advertisement based on the responsibilities, needs, and budget of
the position to be filled. (See Appendix A for sample.)
2. Send the job ad to an HR representative for review and internal/external posting. The
representative will send you the applicants’ application materials after they are received.
3. Review the application materials, choose a small number of top candidates, and
schedule interviews.
4. Prepare for the interviews by thinking deeply about the position and creating appropriate
questions.
5. In the interviews, refrain from asking candidates about protected characteristics such as
family status or disability, as well as their salary history. (See Appendix B.)
6. Also in the interviews, ensure that you clearly explain the job to candidates and give
them time to ask any questions they have.
7. (Repeat steps 3–6 as necessary.) Discuss the candidates with any other interviewers and
choose one to offer the position to.
8. Send the chosen candidate a written job offer, reviewed by the HR representative, that
specifies the major details of the position. (See Appendix C.)
9. Once the position is filled, send a notice informing all interviewed candidates of this.
(See Appendix D.)

21
176. According to the memo, why has a change 179. What is included in the appendices to the
been made? guidelines?
(A) Because of an incident Ms. Chavez (A) A template for an invitation to an
witnessed interview
(B) Because of criticism from employees (B) An explanation of how to determine a
(C) Because of budget constraints fair salary
(D) Because of a newly created law (C) A list of suggested questions to ask
candidates
177. What is suggested about Garmon (D) An example of a listing for a vacant
Insurance? position
(A) It has offices in multiple states.
(B) It is planning a large-scale expansion. 180. What is indicated about applicants who
(C) It holds regular trainings on its hiring attend interviews?
policies. (A) They must meet with a human
(D) It received an award for its employment resources worker.
practices. (B) They have filled out an online
application form.
178. Which guideline was most likely updated (C) They should be notified when the hiring
shortly after the memo was sent? process ends.
(A) 2 (D) They are sometimes required to take
(B) 5 skills tests.
(C) 6
(D) 8

22
Questions 181-185 refer to the following advertisement and e-mail.

Grell Street Studio

427 Grell Street, Melbourne
+61 3 9428 5221 ∙ www.gs-studio.com.au

Grell Street Studio has been the recording home of some of Melbourne’s top musicians over
the past 40 years. Mindy Briggs, The Emotioneers, and many more have made albums here. But
while we are proud of our history, we always strive toward the future: the studio boasts the
latest in audio technology, and we have just completed renovations to improve its acoustics.
If you need a place to record your musical masterpiece, look no further!
Overview:
Grell Street Studio has a “live” room with ample space for a full band, plus two isolation
rooms for recording individual performers. Though we recommend bringing your own guitars,
the studio is stocked with some basic models, as well as a full drum kit, grand piano (tuning
fee: $125), and more, all of which are at your disposal. If you need personnel, our experienced
in-house recording engineers are available for reasonable rates, and we have many contacts
among local freelance musicians.
Rates:
Full-day (10 a.m. – 8 p.m.) $500 AUD ($50 AUD per hour)
Half-day (10 a.m. – 3 p.m. or 3 p.m. – 8 p.m.) $300 AUD ($60 AUD per hour)
Nighttime (8 p.m. – 1 a.m.) $225 AUD ($45 AUD per hour)
Overtime $75 AUD per hour

From: Beth Schwartz

To: Dwayne Huff
Date: 20 September
Subject: Recording this afternoon?
▲
Hi Dwayne,
I’m the representative from Grell Street Studio that you spoke with earlier this week. If
you haven’t already booked another recording space, I’d like to give you the chance to
use ours at a discount. We’ve had a sudden cancellation for our afternoon half-day
session, so the studio will be free from 3 to 8 p.m. today. Since you’re recording an
audiobook, which doesn’t require as much preparation as some of our other clients’
work, I thought you could take that slot. Because of the short notice, we would only
charge you our nighttime rate. Are you interested? If so, please call us immediately.
Best,
Beth Schwartz
▼

23
181. What is mentioned about Grell Street 184. What hourly rate does Ms. Schwartz offer
Studio? to Mr. Huff?
(A) Its owners used to be famous (A) $45 AUD
musicians. (B) $50 AUD
(B) Its facilities were recently updated. (C) $60 AUD
(C) It has some vintage equipment. (D) $75 AUD
(D) It is the oldest recording studio in the
city. 185. What does the e-mail indicate about
Mr. Huff?
182. What does Grell Street Studio most likely (A) He does not intend to record music.
NOT charge extra for? (B) He is part of a group of performers.
(A) Having its piano tuned (C) He is sometimes busy during the
(B) Playing its guitars on an album daytime.
(C) Using the services of its audio (D) He has used Grell Street Studio in the
engineers past.
(D) Remaining in the studio after the
scheduled time

183. In the e-mail, the word “chance” in

paragraph 1, line 2, is closest in meaning to
(A) probability
(B) risk
(C) attempt
(D) opportunity

24
Questions 186-190 refer to the following notice, article, and work order.

Attention, Public Services Department Employees:

In order to prepare you to use our new work order system, there
will be training sessions in Conference Room A on Monday,
Tuesday, and Wednesday, June 14–16, from 9 a.m. to 12 p.m. All
employees must attend one of these sessions (the contents of
each session are the same, so attending on more than one day is
not necessary). If you would prefer a certain session for scheduling
reasons, please notify Annette Mueller (ext. 103); otherwise,
employees will be assigned to sessions at the end of this week.

Public Services Dept. Unveils New

Work Order System
By Carolyn Woods

PEARSTON (June 27) — At a press conference

yesterday, Pearston’s Public Services Department
announced that it has digitized its work order system.
Under the new system, all of the departments’ crews
that do on-site work will carry tablet computers that are
connected to a geographic information system (GIS).
The GIS carries information about the assets each
division is responsible for; for example, as Stormwater
Division head Enrique Herrera showed attendees, his
crews can use it to see a detailed map of all of the
city’s drains, pipes, and other structures. They can then
instantly report and begin the process of addressing
problems by selecting the affected facility and filling
out an electronic work order form.
At the conference, representatives from several of the
departments’ divisions praised the advantages and
capabilities of the new system. Parks supervisor Tracy
Kim said it would speed up repair processes, while
Tom Andrews of Recycling & Trash Services pointed
out that it would also reduce paperwork.

25
 Work Order
Reference no. 39123

Reported by Richard Saunders Submitted July 1, 8:42 a.m.

Asset type Tree Location Willitz Recreation Area, Section 5

Description of issue

15-foot tree branch has split off and fallen between picnic tables. Likely
due to high winds.

Recommendation 

Send two-person crew to cut branch into smaller pieces using chainsaw;
remove from site in pickup truck.

Status OPEN

186. According to the notice, what can recipients 189. Whose division will probably handle the
express a preference about? work order?
(A) A time (A) Mr. Andrews’s
(B) A date (B) Mr. Herrera’s
(C) A venue (C) Ms. Kim’s
(D) An information delivery method (D) Ms. Mueller’s

187. What is most likely true about some 190. What does Mr. Saunders suggest caused a
recipients of the notice? problem?
(A) They practiced using tablet devices. (A) Regular use of an amenity
(B) They learned about a city council (B) A work crew error
decision. (C) Insect pests
(C) They were already familiar with the (D) Extreme weather
GIS.
(D) They created a list of department
assets.

188. What happened at the press conference?

(A) Some numerical data were explained.
(B) A computing facility was toured.
(C) A visual display was presented.
(D) A new official was introduced.

26
Questions 191-195 refer to the following Web page, e-mail, and review.

www.palmhillstours.com/tt |€

Palm Hills Tours is honored to entertain and educate visitors to our desert oasis and its
surroundings. The following are our most popular offerings (see here for our full tour catalog).
Tours are offered Tuesday through Saturday during the high season (January to April); availability
may be limited in other months due to weather.

Architecture Tour
No trip to Palm Hills would be complete without appreciating its mid-century modern architecture.
This guided bicycle tour will take you to the most famous sites, including City Hall and Merle
White’s house. Bike and helmet provided. Duration: 90 minutes. Leaves at 9 a.m. and 5 p.m.
Celebrity Tour
See the homes of some of your favorite classic stars from the comfort of an air-conditioned mini-
bus! Our expert guide will share fascinating trivia about celebrities from Dorothy Girard to Merle
White and their time in Palm Hills. Duration: two hours. Leaves every two hours from 9 a.m. to 3 p.m.
Mountain Tour
Spend the morning hiking in the Najera Mountains! A trained guide will show you stunning views of
Palm Hills, desert plants, and more. Hiking pole, backpack loaded with water and snacks provided.
Leaves at 7 a.m. and returns at 11 a.m. to avoid the midday heat.
Windmill Tour
In this unique tour, participants drive their own cars along a specified route to see the enormous
wind turbines north of Palm Hills. We provide a handheld device containing audio explanations of
each site. Duration: approximately two hours. Available continuously during business hours, but
reservation required.

E-Mail message

From: <cservice@palmhillstours.com>
To: <darryl.beck@rooy-mail.com>
Subject: Confirmation
Date: January 17
▲

Dear Mr. Beck,

This e-mail confirms your reservation for the following tours:

Title Day/Time Participants

Windmill Tour February 8, 10 a.m. N/A
Architecture Tour February 9, 9 a.m. 2 adults, 2 children

All fees must be paid one week before your first tour (see instructions here).
A full refund is available for cancellations made at least 24 hours in advance.
Palm Hills Tours
▼

27
 www.tour-reviews.net/palmhills/palmhillstours/0342 |€

Review of “Architecture Tour” (Palm Hills Tours)

By Darryl Beck

This tour is a great introduction to Palm Hills architecture. It passes all the major sites,
and the guide, Oksana, gives interesting explanations of their features and even some
fun details about their history (you should hear her story about Merle White’s house!).
However, even though our tour finished at 10:30 a.m., the day was quite warm by then,
making the cycling pretty tiring at the end. You really have to keep the heat in mind in
Palm Hills.

191. What is true about Palm Hills Tours? 194. In the review, the word “passes” in
(A) It is closed during part of the year. paragraph 1, line 1, is closest in meaning to
(B) Its office is next to a local government (A) relays
building. (B) skips
(C) Its business hours end at 5 p.m. (C) moves past
(D) Some of its tours are not listed on the (D) successfully undergoes
Web page.
195. Based on the review, why might Mr. Beck
192. What did Mr. Beck most likely do on his first have preferred the Celebrity Tour?
tour? (A) Because it is cheaper
(A) Carry a backpack (B) Because it leaves earlier
(B) Listen to some recordings (C) Because it is physically easier
(C) Put on a piece of safety gear (D) Because it better fits his interests
(D) Walk around an indoor space

193. According to the e-mail, what was Mr. Beck

required to do by February 1 ?
(A) Submit his payment in full
(B) Confirm the number of participants
(C) Express his desire to cancel at no
charge
(D) Make a decision about optional
services

28
Questions 196-200 refer to the following e-mail, survey, and newsletter article.

From: Sean Bowman

To: All staff
Subject: Cafeteria survey
Date: March 19
▲
Hello all,
Moffing Group has seen a steady drop in use of the office cafeteria over the past year.
To reverse this trend, we here in the human resources department are working with the
consulting firm Kruse, Inc., to evaluate and improve the facility.
At this stage, we need to gather feedback on the cafeteria. Please click on this link to
take a short survey on a third-party platform. It should require no more than 10 minutes
to complete, and your name will be removed before it is relayed to us. You have until
Friday, March 30. Thanks in advance for your cooperation.
Sincerely,
Sean Bowman
▼

p
Moffing Group Cafeteria Survey
Participant: Carolina Fisk (c.fisk@moffinggroup.com)
Food-related Factors
Please rate your agreement with the following statements.
(1 = strongly disagree, 5 = strongly agree)

The cafeteria’s food tastes good. 1 2 3 4 5

The cafeteria offers a sufficient variety of foods. 1 2 3 4 5
The cafeteria’s food is healthful. 1 2 3 4 5
Comments:

I wish the cafeteria provided detailed ingredient lists for its dishes. I have a
mild sensitivity to shellfish (it causes my skin to become red and itchy), and
a couple of times it has been triggered unexpectedly by cafeteria meals.
This makes me reluctant to eat there.

Screen 3 of 5 ➢
q

29
 Change Coming to the Office by our old provider. Appetina draws on a
Cafeteria wide range of cuisines for its menus, from
Indian to Greek to Brazilian. The dishes
Moffing Group has hired a new food service are made of fresh, healthy ingredients. Plus
provider, Appetina Services, to manage the they’re all delicious.”
corporate cafeteria. Appetina has a well- Despite the upgrade, Ms. Tanaka says that
known track record of supplying mouth- the cost of cafeteria fare will not go up,
watering food at reasonable prices. Moffing thanks to an adjustment to the company
hopes that this will increase enthusiasm meal subsidy. “You’ll still be able to get a
about one of the major perks it offers staff. satisfying meal for $5,” she promises.
Human Resources director Akari Tanaka Employees can try out Appetina’s offerings
explains, “The staff survey we conducted starting from October 1. Please note that the
showed that people were tired of the lack of cafeteria will be closed during the last week
options and the same dishes being offered of September to facilitate the changeover.

196. What is stated in the e-mail about the 199. According to the newsletter article, what
surveys? will Moffing Group continue to do?
(A) They must be completed within a (A) Offer cooking demonstrations
10-minute period. (B) Maintain fair meal costs for workers
(B) They were designed by a consulting (C) Solicit feedback on the cafeteria
firm. (D) Allow employees to take food back to
(C) Responses to them will be made their desks
anonymous.
(D) Some staff members are not eligible to 200. Which characteristic of food mentioned in
take them. the survey is NOT addressed in the
newsletter article?
197. Why does Ms. Fisk want to know what is in (A) Its taste
the cafeteria food? (B) Its diversity
(A) To make sure she is eating a balanced (C) Its portion sizes
diet (D) Its healthfulness
(B) To prevent an allergic reaction
(C) To avoid flavors she dislikes
(D) To enable her to practice vegetarianism

198. What is most likely true about Ms. Tanaka?

(A) She is Mr. Bowman’s superior.
(B) She used to work for Kruse, Inc.
(C) She was hired to address the cafeteria
issue.
(D) She joined Moffing Group in March.

Stop! This is the end of the test. If you finish before time is called, you may go
back to Parts 5, 6, and 7 and check your work.

30