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    Case Study

    Uploaded by

    Jay Jay

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    © All Rights Reserved
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    Case Study

    Uploaded by

    Jay Jay
    54 views2 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    54 views2 pages

    Case Study

    Uploaded by

    Jay Jay

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Background

    You are working on an online queuing system for clinics that only accept walk-in patients. Through
    this system, walk-in patients can now queue online and receive real-time updates to their waiting time.
    Unlike appointments, patients who queue online cannot select their preferred time slots – the system
    helps them secure a spot in the queue and provides real-time updates to their waiting time based on
    their queue status.

    The patients’ waiting times largely depend on (1) the average consultation time of their doctors, and
    (2) the amount of persons ahead of them in the queue. The longer it takes for a doctor to consult each
    patient, the longer the remaining patients in the queue have to wait. Similarly, the greater the amount
    of persons ahead of a patient in the queue, the longer the patient has to wait.

    There are many factors that can affect the consultation time. These include emergencies, additional
    treatments, etc. Moreover, the average consultation time differs from doctor to doctor. For the purpose
    of this case study, the average consultation time(s) will be given to you and you shall assume those
    value(s) when working on your answers.

    Case Study

    Please explain your answers and provide workings, where applicable.

    Case Study 1

    Clinic X has 1 doctor. The doctor’s average consultation time is 3 minutes per patient. Currently, there
    are 5 patients in the queue and the doctor is not seeing any patient. John decides to queue online and
    th
    he becomes the 6 patient in the queue, having 5 patients ahead of him. Since there are 5 patients
    ahead and each taking 3 minutes on average, the waiting time for John is estimated to be 15 minutes.

    Question 1:

    When should the countdown in waiting time, i.e. from 15 minutes, start for John? The moment he
    queues online, or when the doctor starts seeing the first patient in the queue?

    Question 2:

    Suppose the case has changed – at the time John queues online, there are 5 patients ahead of him
    and the doctor is currently seeing one of the 5 patients, Peter. Assuming that the doctor’s
    average consultation time per patient is 3 minutes, what will John’s estimated waiting time be given
    that, at the time John joins the queue, Peter has already gone to the consultation room for the
    following durations?

    (a) 2 minutes
    (b) 5 minutes
    Case Study 2

    Clinic Y has 2 doctors, Doctor A and Doctor B. The average consultation times per patient are 3
    minutes for Doctor A and 4 minutes for Doctor B. Currently, there are 10 patients in the queue and
    th
    both doctors are not seeing any patient. John decides to queue online and he becomes the 11
    patient in the queue, with 10 patients ahead of him.

    Question 1:

    Assuming that all the patients in the queue, including John, have no specific preferences for the
    doctors they want to consult, what will John’s estimated waiting time be when he joins the queue?

    Question 2:

    Suppose the case has changed – at the time John queues online, there are 10 patients ahead of him
    and while Doctor A is not seeing any patient (i.e. Doctor A is available), Doctor B is currently seeing
    the first patient, Lucas, who has been in the consultation room for the past 2 minutes.
    Assuming that the average consultation times per patient for both doctors remain as 3 minutes and 4
    minutes respectively, what will John’s estimated waiting time be when he joins the queue?

    Bonus

    This section is not mandatory.

    Write an algorithm – in Kotlin or Java – to calculate patient’s estimated waiting time. The algorithm
    should work for different amount of doctors and patient queue positions – it should accept an array (or
    arrayList) of Doctor objects and patient’s position in queue as inputs and return the patient’s waiting
    time as output. Your codes should also include the implementation for the Doctor class. For simplicity,
    assume all the patients in the queue have no preference for the doctors they want to consult and all
    the doctors are available and not seeing any patient initially.

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