01 Aa Videojet 1860 Operator Manual Us
01 Aa Videojet 1860 Operator Manual Us
01 Aa Videojet 1860 Operator Manual Us
Operator Manual
P/N 462651-01
Revision AB, April 2017
Copyright April 2017, Videojet Technologies Inc. (herein referred to as Videojet). All rights reserved.
This document is the property of Videojet Technologies Inc. and contains confidential and proprietary
information owned by Videojet. Any unauthorized copying, use or disclosure of it without the prior
written permission of Videojet is strictly prohibited. CLARiSOFT® is a registered trademark.
WA R N I N G
PERSONAL INJURY.
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference, when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Shielded cables must be used with this unit to ensure compliance with Class A FCC limits.
This equipment has been tested and certified for compliance with U.S. regulations regarding
safety and electrical emissions.
This equipment has been investigated in accordance with the standard for safety:
UL 60950-1: Safety of information technology equipment.
WA R N I N G
PERSONAL INJURY.
This product is not intended for use in the immediate/direct visual field of the display work
place. To avoid disturbing reflections on the display work place, this product shall not be
placed in the immediate/direct field of vision.
Contact Information
If you have any questions or need assistance, please contact at 1-800-843-3610 (for all
customers within the United States). Outside the U.S., customers should contact their
distributor or subsidiary for assistance.
Videojet Technologies Inc.
1500 Mittel Boulevard
Wood Dale, IL 60191-1073 U.S.A.
Phone: 1-800-843-3610
Fax: 1-800-582-1343
International Fax: 630-616-3629
Web: www.videojet.com
Service Program
Videojet service and support programs are designed to protect your investment in Videojet
printers and deliver the lowest total cost of ownership to your operations.
Videojet offers comprehensive service programs, spare parts and training - all designed to
help you keep your lines up and running.
• A complete array of customer services and offerings tailored to meet your
operational needs
• A program designed to maximize your equipment uptime, allowing you to focus on
your most important mission - your company’s productivity
• A product and service program to support and deliver your ultimate purchase: a
high quality, reliable printed code on your finished product.
Customer Training
If you wish to perform your own service and maintenance on the printer, Videojet
Technologies Inc. recommends you complete a Customer Training Course on the printer.
Note: The manuals are intended to be supplements to (and not replacements for) Videojet Technologies
Inc. Customer Training.
For more information on Videojet Technologies Inc. Customer Training Courses, call
1-800-843-3610 (within the United States only). Outside the U.S., customer should contact a
Videojet subsidiary office or the local Videojet distributor for further information.
1 2 3 4
9 7
1. Touch Screen Display 6. Mains Lead
2. Electronics Compartment 7. Umbilical
3. Main Power Switch 8. Ink Compartment
4. Expansion IO 9. Printhead
5. Standard IO
Figure 1-1: Videojet 1860Printer
1.4.4.1 Warning
The warning statements indicate hazards or unsafe practices that can result in personal injury
or death.
For example:
WA R N I N G
PERSONAL INJURY.
The cleaning solution is poisonous if taken internally. Do not drink. Seek medical attention
immediately if ingested.
1.4.4.2 Caution
The caution statements indicate hazards or unsafe practices that can result in damage to the
equipment.
For example:
CAUTION
EQUIPMENT DAMAGE.
Do not fit or remove any connector on the printer when the power is turned on. The failure to
follow this caution can damage the printer.
1.4.4.3 Notes
Notes provide additional information about a particular topic.
For example:
Note: The user can view the alarm details by clicking on the respective alarm.
2.1 Introduction
The policy of Videojet Technologies Inc. is to manufacture non-contact printing/coding systems
and ink supplies that meet high standards of performance and reliability. We enforce strict
quality control techniques to eliminate the potential for defects and hazards in our products.
The intended use of the printer is to print information directly onto a product. Use of this
equipment in any other fashion may lead to serious personal injury.
The safety guidelines provided in this section are intended to educate the operators on all safety
issues, so that the printer is serviced and operated in a safe manner.
WA R N I N G
PERSONAL INJURY.
Lethal voltages are present within this equipment when it is connected to the mains electrical
supply. Only trained and authorized personnel must carry out the maintenance work.
WA R N I N G
PERSONAL INJURY.
Observe all statutory electrical safety codes and practices. Unless it is necessary to run the
printer, disconnect the printer from the mains electrical supply before removing the covers or
attempting any service or repair activity. Non-adherence to this warning can result in death or
personal injury.
WA R N I N G
PERSONAL INJURY.
A high AC voltage is present at the inverter and backlight. Extreme caution is required when
diagnosing failure in these areas.
WA R N I N G
PERSONAL INJURY.
Use only the mains power cable supplied with the printer. The end of this cable must have an
approved, three-pole, mains plug that has a protective ground conductor.
The electrical power cables, sockets and plugs must be kept clean and dry.
For pluggable equipment, the socket-outlet must be installed near the equipment and must be
easily accessible.
WA R N I N G
PERSONAL INJURY.
Always inspect the cables for damage, wear, corrosion, and deterioration. Make all
grounding/bonding connections void of areas of paint, ink build-up, and corrosion.
WA R N I N G
PERSONAL INJURY.
The printer must be connected to an AC power supply that has a protective ground conductor
and must be according to IEC requirements or applicable local regulations.
WA R N I N G
PERSONAL INJURY.
Do not use the printer if there is any interruption in the protective ground conductor or if the
protective ground conductor is disconnected. The failure to follow this warning can cause an
electrical shock.
WA R N I N G
PERSONAL INJURY.
Always ground conductive equipment to an earthing electrode or to the building grounding
system with approved cables as per NEC standards in order to drain all potential static
discharge. For example, a metal service tray to earth ground.
WA R N I N G
PERSONAL INJURY.
A resistance reading from the grounded service tray to the equipment chassis or mounting
bracket should be 0 to less than 1 ohm. A resistance check should be made using a safe and
reliable ohmmeter and should be done on a frequent basis.
WA R N I N G
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The PCBs contain static sensitive devices. A suitably grounded, antistatic wrist strap must be
worn when working on or handling PCBs.
WA R N I N G
PERSONAL INJURY.
Always prevent static discharge from occurring. Use proper Grounding and Bonding methods.
Only use Videojet approved metallic service trays and ground cables.
WA R N I N G
PERSONAL INJURY.
Always bond conductive equipment together with approved cables to maintain them at the
same potential and minimize static discharge. For example, printhead to metal service tray.
WA R N I N G
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The Optional Wash Station has been solely designed for the cleaning of the printhead.
• Do not use it for purging or printing operations or for any other purposes.
• Always ensure that the jet is stopped and that any hazardous voltages are switched
off prior to the commencement of the printhead wash down.
CAUTION
EQUIPMENT DAMAGE.
Always empty the service trays frequently. Some inks and cleaning solutions are flammable.
Make sure that the waste fluids are disposed according to HAZMAT.
2.3.4 Fuses
WA R N I N G
PERSONAL INJURY.
To ensure continued protection against fire hazards, replace fuses only with the specified type
and rating.
WA R N I N G
PERSONAL INJURY.
The ink, make-up fluid and cleaning solution are irritating to the eyes and respiratory system.
To prevent personal injury when handling these substances:
• Always wear protective clothing and rubber gloves.
• Always wear goggles with side-shields or a face mask. It is also advisable to wear
safety glasses when carrying out maintenance.
• Apply barrier hand cream before handling ink.
• If ink or make-up fluid or cleaning solution contaminates the skin, wash immediately
with soap water. DO NOT use washdown or solvent to clean ink stains from the skin.
If cleaning solution contaminates the skin, rinse off with running water for at least 15
minutes.
WA R N I N G
PERSONAL INJURY.
The ink, make-up fluid and cleaning solution are volatile and highly flammable. They must be
stored and handled in accordance with local regulations.
• Do not smoke or use a naked flame in the vicinity of these substances.
• Immediately after use, remove any tissue or cloth that becomes saturated with these
substances. Dispose all such items in accordance with the local regulations.
• In the event that any ink or make-up fluid or cleaning solution container is not
completely empty after use, it should be resealed. Only full bottles are recommended
for use when replenishing ink or make-up fluid or cleaning solution; partially filled
bottles must be disposed in accordance with the local regulations.
WA R N I N G
PERSONAL INJURY.
When setting up the nozzle, direct the ink stream into a beaker or suitable container. To avoid
the contamination of the ink, do not re-use any ink collected in this way. Dispose all waste ink
in accordance with the local regulations.
WA R N I N G
PERSONAL INJURY.
Prolonged breathing of make-up fluid or cleaning solution may cause drowsiness and/or
effects similar to alcoholic intoxication. Use only in open, well-ventilated areas.
WA R N I N G
PERSONAL INJURY.
The cleaning solution is poisonous if taken internally. Do not drink. Seek medical attention
immediately if ingested.
CAUTION
EQUIPMENT DAMAGE.
Make sure that the cleaning solution is compatible with the ink used before carrying out
printhead cleaning otherwise the printhead may get damaged.
CAUTION
EQUIPMENT DAMAGE.
Any cleaning solutions containing chloride, including hypochlorite bleaches or hydrochloric
acid, can cause unacceptable surface pitting and staining. These should not be used in contact
with stainless steels. If wire brushes or wire scouring pads are used, these should be made of
stainless steel. Make sure that any abrasive media used is free from sources of contamination,
especially iron and chlorides.
WA R N I N G
PERSONAL INJURY.
Airborne particles and substances are a health hazard. Do not use high pressure compressed
air for cleaning purposes.
CAUTION
RISK OF DATA LOSS.
Ensure that the required job is loaded each time before entering the print mode especially after
printer power off.
CAUTION
DATA SECURITY.
To prevent unauthorized access to the software, ensure that Logout button is selected when
exiting from the current user level.
WA R N I N G
PERSONAL INJURY.
If the battery is replaced by an incorrect type, it will lead to an explosion. Always dispose off
the used batteries according to the instructions and local regulations.
WA R N I N G
PERSONAL INJURY.
In a fault condition, heater can reach 70 oC. Do not touch the plate on which the heater is
mounted. The failure to follow this warning can cause personal injury.
WA R N I N G
PERSONAL INJURY.
The ink system operates under pressure. Only trained and authorized personnel must carry
out the maintenance work.
CAUTION
EQUIPMENT DAMAGE.
After a Quick Stop, the machine should not be left in this state for any length of time as drying
ink may make restarting difficult. Perform a nozzle backflush.
CAUTION
EQUIPMENT DAMAGE.
The printhead must be completely dry before attempting to start the printer otherwise the EHT
will trip.
CAUTION
EQUIPMENT DAMAGE.
The printer should be placed directly on a flat or solid surface, or bolted to a Videojet supplied
stand. In either case the printer must not be operated when tilted. Always keep the printer
upright on flat surface.
9 7
The USB port is located below the electronics compartment. The user can access the USB port
through the ink compartment.
6
1
1. Fluid Cartridge
Air Filter
Service Module 2
7
6
5 3
4
1. Ink System cover with Fan 6. Pre Venturi Filter
2. Ink Pump 7. Viscometer
3. Mixer Tank 8. Ink Management Board
4. Valve Assembly 9. Pressure Transducer*
5. Make-up Tank
The Figure 3-12 provides the various connections to the ink system.
7 1
6 5 4 3 2
Figure 3-12: Ink System Connections
The Table 3-1 provides the connection details to the ink system
Item
Connections Tube Description
No.
1 Ink Return Clear Large Ink flows into the mixer tank from
printhead.
2 Ink Addition Black Stripe Ink flows into the mixer tank from
cartridge.
3 Ink Feed Red Fluid flows from mixer tank to
printhead.
4 Not Used - -
5 Make-up Feed/Return Green Stripe Make-up fluids flows between
make-up tank and make-up cartridge
6 Gutter recirculation Clear Flows to umbilical
7 Vent to cabinet Blue Stripe Breather tube to cabinet
Table 3-1: Ink System Connections
3.2.5 Standard IO
The printer comes with Standard IO providing external connections for several types as shown
in Figure 3-13. The various connections available with the Standard IO is provided in Table 3-3.
Connector Type
Ethernet
Photocell
Shaft Encoder
Status Output (Beacon)
Relay Switches
Table 3-2: Standard IO Connections
Shaft Relay
Ethernet Switches
Encoder
3.2.6 Expanded IO
Additional connectivity is available through the addition of Expansion Board and RS232
connector as shown in Figure 3-14 to the printer, for external devices.
• The RS232 connects to the MCB
• Expansion board connects the additional IO.
The various connections available with the Expanded IO is provided in Table 3-3.
Connector Type
Digital IO
Ethernet
Message Select A
Message Select B
RS485
Print Trigger 2
Loop out*
RS232
Table 3-3: Expansion IO Connections
* Output signal from photocell/shaft encoder as configured within the UI.
Message Loop
Digital I/O RS485
Select A Out
Message Print
Ethernet RS232
Select B Trigger 2
613353 AA
3.2.7 Umbilical
The umbilical contains electrical wiring and ink system tubing from the printer to the printhead.
The standard length of the umbilical is 3 m (9.84 ft).
3.2.8 Printhead
The printhead consists of print module, valve module and PCB as shown in Figure 3-15. The
printhead uses the ink supplied by the mixer tank to print on a product. The control signals and
ink are sent to the printhead through the umbilical.
The system will automatically detect a new print module when replaced.
The printhead consists of the following parts:
• Printhead Cover
• Valve Module
• Print Module
• Printhead PCB
4
1
Introduction
This section provides the basic information for the operator to work on the utility and contains the
following topics:
• How to Turn On the Printer
• Getting Started with the User Interface
• Login and Access Levels
• How to Start the Printer
• How to Select a Job for Print
• Faults and Warnings
• How to Print a Job
• Adjusting the Job
• How to Stop the Print
• How to Stop the Jet
• How to Turn Off the Printer
The Home screen allows the user to access the below options:
Button Description
Starts or stops the jet.
1. Touch the button to open the Login To System screen as shown in Figure 4-2.
2. Touch the Role drop down and select the required role. Touch the button.
3. In the Password text box, enter the password using the keypad. Touch the
button.
4. The user is logged on the user access level and the user level is displayed on the top of the
screen (see Figure 4-3).
Note: If the function is not visible, user is required to logout and login at the right level.
Note: The button is displayed and the user can exit the access level by touching on the
Logout button.
3. Once the jet has started, the printer status changes to OFFLINE.
1. Touch the button to select the job from the available list.
2. Select the required job from the list and touch the button as shown in Figure 4-3.
The job preview will be displayed.
Note: If a job is not available in the utility, create a new job. Refer to Section 5.2 for more details.
3. Touch the button to load the job for print as shown in Figure 4-4.
Warning Message
An occurrence of a warning condition will not cause the printer to stop printing. The printing will
be stopped when the warning becomes a fault condition (Alarm). The status bar will turn yellow.
Note: The user can view the alarm details by touching on the respective alarm.
1. Touch the to start the print operation and the button changes to .
1. Touch the button on the Home screen. The screen opens as shown in Figure 4-8.
2. Select the required options to adjust the position of text in the job.
1. Touch the button and the current position divider appears as shown in Figure 4-9.
1. Touch the button and the current scale divider value appears as shown in
Figure 4-10.
1. Touch the to stop the print operation and the button changes to .
2. Once the jet has stopped, the printer status changes to SHUTDOWN.
CAUTION
EQUIPMENT DAMAGE.
Turn off the printer after the jet shutdown cycle is complete. The failure to follow this caution
can cause additional maintenance.
CAUTION
EQUIPMENT DAMAGE.
Do not start and stop the printer many times.
When you stop the printer, the printer uses the make-up fluid to flush the system. If you start
and stop the printer many times, the printer uses large amount of make-up fluid. The
increased use of make-up fluid can cause Mixer Tank Level High error and low ink viscosity.
If the printer status is SHUTDOWN, the printer can be turned off by pressing the power switch
on the side of the printer.
Note: The mains power is still connected to the printer. To remove power completely, disconnect the mains
lead from the mains electrical supply.
2. Press the latch at the side of the ink compartment to open the door completely.
3. Locate the USB port under the electronics compartment (see Figure 4-14) and insert the USB.
USB Port
The USB is now connected and the online status of the USB is displayed on the UI as shown in the
Figure 4-15.
Introduction
This section provides the information on how to work on the job editor and contains the following
topics:
• Accessing the Job Editor
• How to Create a New Job
• How to Edit a Job
• How to Quick Edit a Job
• Example - Create a New Job
1. Touch the button and the Job List screen opens as shown in the Figure 5-1.
2. Touch the button to create a new job. The Job Settings screen opens as shown in
Figure 5-2.
3. Touch the Job Name text box to enter the job name for the new job. The Job Name screen
opens.
Note: The user can also provide the job description for the new job.
4. Enter the required Job Name using utility keypad and touch the button.
Note: The user can also change the setup, parameters and instructions details.
7. Touch the button and select the required options to add fields as shown in Figure 5-4.
8. Change the parameters as required on the settings screen for the selected field as shown in
Figure 5-5. Touch the button to save the required format of the field.
Table 5-1 displays the options available for Job Editor screen:
Nudge Use the arrow keys that appear within the job
design area to move the selected field in the
direction of the arrow.
Save Save the new job and the changes made to the
existing job.
9. Once the required changes are made for the inserted field, touch the button.
5.2.1.1 Information
The Information screen (Figure 5-2 on page 5-3) allows the user to do the following:
Field Description
Job Name Displays the job name.
Each new job created requires a job name to be entered prior to
selecting Done button.
Job Description The user can enter a job description for the job name.
Table 5-2: Information
5.2.1.2 Setup
5.2.1.3 Parameters
Field Description
Traversing Return Traversing Return Margin works in reverse direction and changes the
Margin distance of the print position from the trailing edge of the product.
Refer to Print Margin to adjust the distance of the print position.
Bold Select the Bold type from the drop down list.
Character Gap The user has to enter the value to set the gap between the characters.
Raster
Auto-Select If enabled, the printer will automatically select the appropriate raster
group.
Note: Auto-Select is selected as default.
Select by Group If enabled, the user can manually select the desired raster group.
Raster Select the required raster group for the job.
The group selection displayed will be dependent on the line height
required.
The raster group can only be selected when Auto-Select is disabled.
Note: For printing 2D barcodes, it is recommended to select the specific
raster required. For more information contact Videojet customer service or
your local distributor.
Table 5-4: Parameters
5.2.1.4 Instructions
Field Description
Opens the keypad to allow job instructions to be added for the job.
Option Description
Text Inserts the text field either as fixed text, user prompted or as reference
text.
Date Inserts the current date, offset date or user prompted date onto the
printed job. The user can customize the date type to derive dates in
multiple formats.
Time Inserts the current time onto the printed job. The real-time capabilities
of the printer are used to do this.
Counter Inserts a counter field that instructs the selected coder to manage and
print incremental numeric and alpha data.
Linear Barcode Inserts a one dimensional barcode. The user can select the barcode
type, data type and text for inserting the required bar code.
Note: If the barcode needs to include additional data such as date, a custom
reference is required. Refer to Custom Reference Builder on page 6-13 for
more details.
2D Barcode Inserts a two dimensional barcode. The user can select the barcode
type, data type and text for inserting the required bar code.
Table 5-6: Add Field Options
1. Touch the drop down list and select Text as shown in Figure 5-4 on page 5-4.
2. The Text Setup screen opens and allows the required text to be selected and formatted as
required. The text field preview is available for review at the bottom of the screen.
Touch button to save the changes made. Refer to Table 5-7 for more details.
Note: The button is used to go back without saving any changes to the field.
Table 5-7 describes the options available for entering required text:
Display Description
Display Description
Display Description
1. Touch the drop down list and select Date as shown in Figure 5-4 on page 5-4.
2. The Date Setup screen opens and allows the required date to be selected and formatted as
required. The date field preview is available for review at the bottom of the screen.
Touch the button to save the changes made. Refer to Table 5-8 for more details.
Note: The button is used to go back without saving any changes to the field.
Display Description
Date Setup: Provides the options to change the
following parameters:
• Date Type - Touch the drop down list
to select the date format required.
For example: Custom, Day of Month
(01)/Month(01)/Year(2010). Refer To
Create a Custom Date on page 5-18 for
more details.
Note: The user can define a number of
required date formats selecting custom
from the date type drop down.
• Insert Date - Select the required date to
be inserted for the job.
Today - Inserts the current date.
Offset - Inserts an date offset from the
current date based on the offset setup.
User Prompted - Date is entered by
the user when job is selected to run.
Note: User Prompt and Offset options are
enabled on selection.
• Language - Touch the drop down list
to select the required date language.
For example: English, Arabic, etc.
Table 5-8: Date Setup
Display Description
User Prompt: Provides the options to change the
following parameters:
• Prompt Message - Touch the text box
to enter instruction or prompt for the
user when the job is selected to run.
• Prompt Value - Touch the drop down
list to select the required value entered
in the job:
Default - The job will contain the
default text.
Blank - The job will contain no text.
Last - The job will contain the last
printed data.
• Units - Touch the drop down list to
select the type of units (Disabled,
Days, Months, Years).
• Minimum Range - Setting the
minimum range prevents the user
selecting a date value less than this
minimum offset.
• Maximum Range - Setting the
maximum range prevents the user
selecting a date value more than this
maximum offset.
Note: The Minimum and Maximum
Range will appear only when Units option
is other than disabled.
Offset: Provides the options to change the
following parameters:
• Offset Units - Touch the drop down
list to offset the date to the required
offset value (Days, Months, Years).
• Offset Amount - Touch the text box to
enter the offset value required.
• Last Day Of Quarter - Touch the
True/False button to enable/disable
the last day of quarter option.
• Rollover Week - Touch the drop down
list to select the date based on rollover
(None, Last Rollover, Next Rollover).
• Rollover Day - Touch the drop down
list to select the rollover day of the
week (Sunday to Monday).
Note: The Rollover Day will appear only
when Rollover Week option is other than
none.
Table 5-8: Date Setup (continued)
Display Description
Font
Layout Refer to Table 5-7 for details.
Options
Table 5-8: Date Setup (continued)
1. From the Date Setup screen, select option Custom from the Date Type drop down list as
2. Select the required format from the list of options (Year, Month, Date of Month, Day of Week,
Other and Separator) as shown in Figure 5-10. Each of these options has a number of layouts
which are selectable from drop down list, example as shown in Figure 5-11.
3. Once the required format is selected, touch the button to move to the date
format. The display will show the date format created as shown in Figure 5-10.
4. Touch the button to save the changes made to the date format.
Note: The Date format created will be saved and appears in the Date Type drop down list.
1. Touch the drop down list and select Time as shown in Figure 5-4 on page 5-4.
2. The Time Setup screen opens and allows the required time to be selected and formatted as
required. The time field preview is available for review at the bottom of the screen.
Touch the button to save the changes made. Refer to Table 5-9 for more details.
Note: The button is used to go back without saving any changes to the field.
Table 5-9 describes the options available for editing time format:
Display Description
Time Setup Provides the options to change the
following parameters:
• Time Type - Touch the drop down list
to select:
Custom - Select the required time
format from the list of options (Hour,
Minute, Second, Period, separator).
For example: HH:mm:ss, HH:mm
AM/PM, etc.
Shift - The job will contain the shift
code based on the shift time.
Note: Shift code and time are defined in
Global Job Settings. Refer Global Job
Settings on page 6-20 for additional
details.
Timer - The job will contain the timer
value.
Note: The Interval, Encode Digit 1 and
Encode Digit 2 will appear only when
Timer option is selected from Time Type.
• Interval - Touch the drop down list to
select the interval for Timer in
minutes (15, 30, 45, 60).
• Encode Digit 1 - Touch the check box
to substitute the unit value of timer to
alphabetic character (representing
that digit).
• Encode Digit 2 - Touch the check box
to substitute the tenth value of timer
to alphabetic character (representing
that digit).
Font
Layout Refer to Table 5-7 for details.
Options
Table 5-9: Time Setup
1. Touch the drop down list and select Counter as shown in Figure 5-4 on page 5-4.
2. The Counter Setup screen opens and allows the required counter to be selected and
formatted as required. The counter field preview is available for review at the bottom of the
screen.
Touch the button to save the changes made. Refer to Table 5-10 for more details.
Note: The button is used to go back without saving any changes to the field.
Display Description
Counter Setup Provides the options to change the
following parameters:
• Counter Type - Touch the drop down
list to select the type of counter
(Numeric, Alpha Uppercase and Alpha
Lowercase).
• Start Value Type - Touch the drop
down list to select Start, Last and User
Prompted options.
• Start Value - Touch the text box to set
the start value of the counter.
• End Value - Touch the text box to set
the end value of the counter.
• Step Size - Touch the text box to set the
number of units with which the
numeric counter increases or decreases.
The step size must be less than the end
value and be a factor of the value range.
e.g. If the start value is 0 and the end
value is 6, then the step size can be 1, 2,
3 or 6.
Table 5-10: Counter Setup
Display Description
User Prompt Provides option to enter:
• Prompt Message - Touch the text box to
enter instruction or prompt for the user
when the job is selected to run.
• Prompt Value - Touch the drop down
list to select the required value entered
in the job:
Blank - The job will contain no text.
Current - The job will contain the
current counter value.
Start - The job will contain the start
counter value.
Font
Refer to Table 5-7 for details.
Layout
Options Provides the options to change the
following parameters:
• Field Name - Touch the text box to set
the field name.
• Prints per Count Value - Touch the text
box to set the number of prints required
per count.
• Restart on Rollover - Touch the check
box to restart the count when the
counter reaches end value.
• Padding - Touch the check box to
enable padding, if the leading Pad
Character required before the start
value.
• Pad Character - Touch the text box to
define the character that needs to
appear before the counter field.
• Number Of Digits - Touch the text box
to specify number of digits counter can
be displayed.
Note: The Pad Character and Number Of
Digits options will appear only when the
Padding check box is selected.
• Increment Counter - Select the required
input to increment the counter. The
counter is increased or decreased if a
job that contains the counter is printed.
Select Digital IO inputs to increment
the counter externally.
• Reset Counter - Select the external
input options to reset counter.
Table 5-10: Counter Setup (continued)
1. Touch the drop down list and select Linear Barcode as shown in Figure 5-4 on page 5-4.
2. The Linear Barcode Setup screen opens and allows the required linear barcode to be selected
and formatted as required. The linear barcode field preview is available for review at the
bottom of the screen.
Touch the button to save the changes made. Refer to Table 5-11 for more details.
Note: The button is used to go back without saving any changes to the field.
Table 5-11 describes the options available for Linear Barcode field:
Display Description
Linear Barcode Setup Provides the options to change the
following parameters:
• Barcode Type - Touch the drop down
list to select the required barcode
(Code 128, Code 39, EAN-128,
EAN-13, EAN-8, ITF, UPC-A,
UPC-E).
• Barcode Data - Touch the drop down
list to select the required text (Fixed
Text, Custom Reference).
Note: Custom Reference is available only
when a custom reference has been created.
Default Text and Custom Reference
options are enabled on selection.
• Default Text - Touch the text box to
enter the required text.
• Custom Reference - Touch the drop
down list to select the required
custom field created.
Note: If the barcode needs to include
additional data such as date, a custom
reference is required. Refer to Custom
Reference Builder on page 6-13 for more
details.
• Calculate Checksum - Touch the
check box to verify the information
on the barcode.
Note: This option is available only for
Code 39 and ITF barcode type.
• Observe Quiet Zones - Touch the
check box to create a blank margin on
either side of the barcode.
Note: This option is not available for
UPC-A and UPC-E barcode type.
User Prompt N/A
Table 5-11: Linear Barcode Setup
Display Description
Font Provides the options to change the
following parameters:
• Barcode Height - Touch the drop
down list to select the barcode height
(5, 7, 9, 12, 16, 24, 34).
• Font - Touch the drop down list to
specify font sizes.
Note: This option is available only when
Add Human Readable check box is
selected.
• Add Human Readable Text- Touch
the check box to select the font height
of the barcode text.
Layout Provides the options to:
• Inverse - Touch the check box to
invert the font color.
Normal Inverse
1. Touch the drop down list and select 2D Barcode as shown in Figure 5-4 on page 5-4.
2. The 2D Barcode Setup screen opens and allows the required 2D barcode field to be selected
and formatted as required. The 2D barcode field preview is available for review at the
bottom of the screen.
Touch the button to save the changes made. Refer to Table 5-9 for more details.
Note: The button is used to go back without saving any changes to the field.
Display Description
2D Barcode Setup Provides the options to change the
following parameters:
• Barcode Type - Touch the drop down
list to select the required barcode
(Data Matrix, QR).
• Barcode Data - Touch the drop down
list to select the required text (Fixed
Text, Custom Reference).
• Custom Reference - Touch the drop
down list to select the required custom
field created.
• Default Text - Touch the text box to
enter the required text.
Note: This option is available only when
the Fixed Text barcode data is selected.
• Symbol Size/Version - Touch the drop
down list to select the required size of
the barcode.
Note: Symbol Size appears for Data
Matrix barcode and Version appears for
QR code.
Note: For printing 2D barcodes, it is
recommended to select the specific raster.
For more information contact Videojet
customer service or your local distributor.
• Error Correction - Touch the drop
down list to select the amount of error
correction based on the operating
environment.
Note: ECC200 appears for Data Matrix
barcode and L, M, Q, H appears for QR
code.
Layout
Refer to Table 5-11 for details.
Options
Table 5-12: 2D Barcode Field
The number of characters allowed for a barcode and the selected symbol size/version varies. If
the limit of characters is exceeded, the following message appears.
The following tables shows the limit of characters allowed for each barcode type and its
corresponding symbol size/version:
L Numeric 17 32 53 78
Alphanumeric: 17 32 53 78
M Numeric 32 26 42 62
Alphanumeric: 32 26 42 62
Q Numeric 11 20 32 46
Alphanumeric: 11 20 32 46
H Numeric 7 14 24 34
Alphanumeric: 7 14 24 34
Table 5-13: QRCode - Limit of Characters
DataMatrix
8x18 10 6
8x32 20 13
10x10 6 3
12x12 10 6
12x26 32 22
12x36 44 31
14x14 16 10
16x16 24 16
16x36 64 46
16x48 98 72
18x18 36 25
20x20 45 31
22x22 60 43
24x24 72 52
26x26 88 64
32x32 125 91
Table 5-14: Datamatrix - Limit of Characters
2. The Job List screen opens with a list of jobs, select the required job as shown in
Figure 5-1 on page 5-2. Touch the button.
4. Touch the required field to be edited and touch the button as shown in Figure 5-13.
5. Modify the parameters on the Job Field Settings screen for the selected field opens and touch
the button to save the changes made. For more details refer to Add Field on page 5-12.
Note: The button is used to go back without saving any changes to the field.
7. Touch the button to save the changes with a new job name.
Note: Changes to a job currently in print will not be automatically updated. To print the updated job,
3. To edit a user prompted field, touch the button as shown in Figure 5-14.
Note: Only the User Prompted fields are available for edit.
4. The utility keypad opens and requires the user to enter text. Touch the button.
Note: The utility keypad displays the last saved user value/data or default text or blank based on
Prompt Value selected.
Note: The changes made to the user editable fields are displayed immediately on the job preview
window.
5. To move the field location, touch the field and then touch the button as shown in
Figure 5-14.
7. Touch button to overwrite the current job. These changes will be made
immediately to the job currently being printed.
Note: Quick edit changes are made only in the currently printed job. The saved job in the jobs list will
not change.
2. Touch the button as shown in Figure 5-1 on page 5-2 to create a new job.
3. The Job Settings screen opens, enter the job name “Videojet 1860” for the new job in the Job
Name text box and touch the button. Touch the button.
4. Touch the drop down list, select the option Text as shown in Figure 5-4 on page 5-4.
5. The Text Setup screen opens. Check the Fixed Text is selected.
6. Touch the Default Text box and the utility keypad opens to enter the required text.
8. Touch the Font button and select “12 High International” from the drop down list as shown
in Figure 5-16. Touch the button.
9. Touch the button to save the changes made. The text field is inserted on the job.
10. Select the field and either drag or use the button to move the field to the location as
shown in Figure 5-15 on page 5-33.
11. Touch the drop down list, select the option Date as shown in Figure 5-4 on page 5-4.
13. From the Date Setup screen, select option Custom from the Date Type drop down list as
shown in Figure 5-17. Touch the button.
14. .Select option Day of Month (01) from Day of Month drop down list and touch the
button. Select option Forward Slash (/) from Separator drop down list touch
the button.
15. Select option Month (01) from Month drop down list and touch the button.
Select option Forward Slash (/) from Separator drop down list touch the
button.
16. Select option Year (2010) from Year drop down list and touch the button.
The date field preview will show the current date in the selected format as shown in
Figure 5-18.
20. Touch the Font button and select “12 High International” from the drop down list as shown
in Figure 5-16. Touch the button.
21. Touch the button to save the changes made. The date field is inserted on the job as
shown in Figure 5-20.
22. Select the field and either drag or use the button to move the field to the location as
shown in Figure 5-15 on page 5-33.
23. Touch the drop down list, select the option Counter as shown in Figure 5-4 on page
24. The Settings screen opens. Check the counter types Numeric and Start are selected.
25. Touch the start value text box and the utility keypad opens to enter the start value.
27. Similarly, enter the End Value as 100 and Step Size as 3.
28. Touch the Font button and select “12 High International” from the drop down list as shown
in Figure 5-16. Touch the button.
29. Touch the button to save the changes made. The counter field is inserted on the job.
30. Select the field and either drag or use the button to move the field to the location as
shown in Figure 5-15 on page 5-33.
Note: If a field overlaps another field, a red border is displayed around the field.
Note: To place a field as close to another field, drag the field as close to the field till a green line
appears. The field will be placed as close as possible for print.
32. The job “Videojet 1860” is added to the job list as shown in Figure 5-22.
Introduction
This section describes how to use the user interface (UI) and contains the following topics:
• Home Screen Description
• Using the Tools Screen
• Configure Line Setup
• Overall Equipment Effectiveness Availability
The various options to navigate, select or enter values available in the UI are listed in the
Table 6-1:
Touch the button on the Home screen to access the Tools screen (see Figure 6-2).
* Workflow Modules can be added as options for additional functionality. For more information
contact Videojet customer service or your local distributor.
6.2.1 Performance
1. Touch the button from the Tools screen. The Performance screen opens as shown in
The Performance screen provides the access to the following options as shown in Table 6-2.
Buttons Description
Production Statistics Displays details about the production data of the printer.
• Total Print Count - Displays the total number of individual jobs
printed.
• Total Product Count - Displays the number of products the
printer has detected.
• Batch Print Count - Displays the number of prints in the batch.
• Batch Product Count - Displays the number of products in the
batch that the printer has detected.
• Pieces/minute - Displays the speed at which the job is printed.
• Printer Availability
• Operational Availability (Printer Total Time)
• Operational Availability (Printer Ready Total Time)
Printer Logs Displays log of events responsible for printer downtime.
Touch the Filter button to filter the available file types. To select the
file type required, select box to add check mark. Selecting the file type
enables the user to filter the displayed files for export:
• Select All - Selects all the log data.
• Event Data - Selects all the log of events related to printer
downtime.
• Service Data - Selects all the log of service related events of printer
downtime.
• Production Data - Selects all the log of production related events
of printer.
• Alarms - Selects all the alarms, warning or status events.
User can export the log files to USB stick.
To export, select Export To USB button.
Touch the Back button to go back to the Performance page.
Table 6-2: Performance Options
Buttons Description
OEE Availability Displays the data related to:
• Time Frame - Displays the printer and operation availability
values for different available time frames. The history of the
availability data enables the user to correlate seasonal changes
affecting availability.
• Printer Availability - Tracks the downtime directly related to an
internal error (fault) such as:
• Pump Failure
• Charge Supply Fault
• Gutter Fault
For additional details refer section "Printer Availability" on
page 6-60.
• Operation Availability - Tracks the downtime related to faults
that might be classed as “Procedural” such as:
• Ink System Empty
• Modulation Driver Too Hot
The impact may be due to printer issues, operator related issues,
shift changeovers and so on.
For additional details refer section "Operation Availability" on
page 6-60.
Touch the Export To USB button to export the event log to USB stick.
The UI will take the user through the steps required to download to
USB.
Touch the Back button to go back to the Performance screen.
Table 6-2: Performance Options (continued)
6.2.2 Consumables
The Consumables screen displays information for Make-up and Ink
consumables.
Note: The Consumables screen can be accessed from the Home screen by touching the Make-up and
Ink area.
2. Select the required consumable to view the details as shown in Figure 6-4.
The Consumables screen provides the access to the following parameters as shown in Table 6-3.
Option Description
Part Number Displays the part number of the inserted cartridge.
Volume remaining (ml) Displays the calculated volume remaining in the cartridge.
Batch Number Displays the batch number of the fluid.
First Fit Date Displays the date the cartridge was first installed.
Expiry Date Displays the expiry date of the fluid.
Time remaining (est) Displays the projected time remaining based on the current job.
This is a calculated value and will vary depending on the job
currently printing.
Time to replace (est) Displays the expiry date and time remaining. This is the projected
when the cartridge will need to be replaced.
Recommended Make-up Displays the Make-up type recommended for use with ink type.
Table 6-3: Consumables
1. Touch the button from the Tools screen. The Line Setup screen opens as
1. Touch the button from the Tools screen. The File Manager screen opens as shown in
Figure 6-6.
Note: Make sure that the USB is connected to the printer to perform the File Manager operations. To
insert the USB, refer 4.12 How to Connect the USB to the Printer on page 4-15.
The File Manager screen provide access to the following options (see Table 6-4):
Buttons Description
View Storage Displays the storage information on the available drives: Internal drive
and USB.
Import Files Touch the Import Files button to select the drive from which files need to
be imported.
Touch Continue button to select the files to be imported and touch Import
button to import the required files.
Export Files Touch the Export Files button to export the printer data to an external
drive.
Touch the Filter button to filter the available file types. To select the file
type required, select box to add check mark. Selecting the file type
enables the user to filter the displayed files for export:
• Select All - Selects all the exportable files available in the printer and
export the required files to an external drive.
• Custom References - Selects all the custom reference formats
available in the printer and export the required files to an external
drive.
• Fonts - Selects all the font formats available in the printer and export
the required files to an external drive.
• Graphics - Selects all the graphics files available in the printer and
export the required files to an external drive.
• Jobs - Selects all the jobs available in the printer and export the
required files to an external drive.
• Line Setups - Selects all the line setup configurations available in the
printer and export the required files to an external drive.
• Logs - Selects all the eventlog and sensor data available in the printer
and export the required files to an external drive.
Either of the event log or sensor data can be exported by selecting the
option from the left hand side of the screen.
• Rasters - Selects all the raster files available in printer and export the
required files to an external drive.
Touch the Continue button after selecting required files.
Select the required external drive and touch Export button to export the
files.
Table 6-4: File Manager Options
Buttons Description
Edit Files Touch the Edit Files button to open the files list.
Touch the Filter button to filter the available file types. To select the file
type required, select box to add check mark. Selecting the file type allows
the user to filter the displayed files available for edit:
• Select All - Selects all the editable files available in the printer.
• Jobs - Selects all the jobs available in the printer for edit.
• Fonts - Selects all the font formats available in the printer for edit.
• Graphics - Selects all the graphics files available in the printer for edit.
• Line Setups - Selects all the line setup configurations available in the
printer for edit.
• Custom References - Selects all the custom reference formats
available in the printer for edit.
Select the individual file(s) to delete or copy or rename.
Note: The options available may vary depending on the file(s) selected.
Printer Backup Touch the Printer Backup button and follow the steps to perform
printer backup.
• Storage - Select the required location for the backup to be stored from
the available options.
• Name - The backup name will be automatically populated but if
required a new name can be entered by selecting the text.
• Options - If the printer set up and parameters, such as viscosity, are
correct and running well, the file can be marked as 'known good' for
future reference.
Touch the Backup button to start the backup.
Restore Printer Touch the Restore Backup button and follow the steps to restore printer
Backup backup.
• Location - Select the required location for the backup to be restored
from the available options.
• File - Displays all available files for restoration on the drive selected.
Adding the check mark to 'Only Known Good...' will show only those
files marked known good on backup.
Adding the check mark to 'Restore System Settings' will restore the
printer systems as available in the backup file.
Adding the check mark to 'Restore Security Settings' will restore the
security settings as available in the backup file.
Touch the Restore button to start the restore process.
Note: Restore Backup process requires the printer to be SHUTDOWN.
Full System Touch the Full System Backup button and follow the steps to perform a
Backup full system backup.
• Storage - Select the required location for the backup to be stored from
the available options.
• Name - The backup name will be automatically populated but if
required a new name can be entered by selecting the text.
Touch the Backup button to start the full system backup process.
Table 6-4: File Manager Options (continued)
1. Touch the button from the Tools screen. The Custom Reference Builder screen
2. Touch the button to create a new custom reference. The Reference Name screen
opens.
3. Enter the reference name using utility keypad and touch the button.
4. The Custom Reference Editor screen opens as shown in the Figure 6-8.
Note: The custom reference data preview is available for review at the bottom of the screen.
6. To delete a field from the custom reference, select the required field and touch the
button.
7. Touch the button to save the required custom reference format. Touch the
Note: The user is not allowed to delete a custom reference if it is used in any of the jobs present in the
jobs list.
6.2.5.1 Example - Create a New Custom Field and Insert it into Job Editor
In the below section the user is guided to
1. Create a Custom Field
2. Import Custom Field into 2D Barcode Job
2. Touch the button as shown in Figure 6-7 on page 6-13 to create a new custom
field. The Reference Name screen opens.
3. Enter the reference name “Expiry Date” using utility keypad and touch the
button.
4. The Custom Reference Editor screen opens as shown in the Figure 6-8.
5. Select the option Offset Date and touch . The Offset Date gets added to the
custom reference builder list.
6. Select the option Offset Date from the custom reference builder list and touch . The
Offset Date screen opens.
7. Select years from the Offset Units list. Touch the button.
8. From Offset Amount screen, change the value to 2 using the number keypad. Touch the
button.
2. Select the job “Videojet 1860” from the job list, and touch button.
3. From the Job Editor screen, touch the button and select the option 2D Barcode. Touch
the button.
7. The 2D Barcode Setup screen enables the user to select the custom reference as shown in
Figure 6-11.
8. Select Expiry Date from the Custom Reference list as shown in Figure 6-12.
10. Touch the button to save the changes. The Job Editor screen opens as shown in the
Figure 6-13.
11. Select the field and either drag or use the button to move the field to the location as
shown in Figure 6-9 on page 6-15.
12. Touch the button. Select the option Text and touch the button.
13. Select Custom Reference from the Text Type list. Refer to Table 5-7 on page 5-13 for text
options.
14. Select Expiry Date from the Custom Field Reference list as shown in Figure 6-12.
15. Touch the Font button and select “12 High International” from the Font list.
16. Touch the button to save the changes. The Job Editor screen opens as shown in the
Figure 6-14.
17. Select the field and either drag or use the button to move the field to the location as
shown in Figure 6-9 on page 6-15.
1. Touch the button from the Tools screen. The Global Job Settings screen opens as
The Global Job Settings screen provides the access to the following options as shown in Table 6-5.
Buttons Description
Shift codes The user can amend and add shifts as required. Shift code, start
time and days active are all configurable. Each shift must be
unique.
The default setting is 3 shifts of 8 hours each 7 days/week.
To edit existing shift codes, all parameters are editable by
selecting the appropriate text box or drop down list. Select Delete
to remove shift or accept to accept changes, cancel to return.
Equipment Reference Add/Edits Machine, Factory, Line ID's.
Minute of Hour Code Each minute (00-59) can be allocated a unique Alpha-numeric
code, to change from the default, select the appropriate text box.
Hour of Day Code Each hour (00-23) can be allocated a unique Alpha-numeric code,
to change from the default, select the appropriate text box.
Table 6-5: Global Job Settings
Buttons Description
Day of Week Code Each day of week (Sunday to Monday) can be allocated a unique
Alpha-numeric code, to change from the default, select the
appropriate text box. The day to indicate Start of Week can be set
by selecting from drop down list.
Day of Month Code Each day of month (01-31) can be allocated a unique
Alpha-numeric code, to change from the default, select the
appropriate text box.
Month of Year Code Each month of year (January to December) can be allocated a
unique Alpha-numeric code, to change from the default, select
the appropriate text box.
Week of Year Code Each week of year (01-54) can be allocated a unique
Alpha-numeric code, to change from the default, select the
appropriate text box.
Year of Decade Code Each year of decade (0-9) can be allocated a unique
Alpha-numeric code, to change from the default, select the
appropriate text box.
Last Day of Quarter Sets the last day of each quarter. To amend, select the text date
and select the new date from the calendar.
Bar Width Adjustment The bar and space widths can be adjusted individually.
Table 6-5: Global Job Settings (continued)
6.2.7 Communications
The Communications screen provides the options to configure the connections
of printer.
1. Touch the button from the Tools screen. The Communication screen opens as shown
The Communications screen provides the access to the following options as described in the
Table 6-7:
Options Description
Language The user can select the required
communication protocol(s).
Options Description
CijLan1 Displays the default settings for Ethernet
Connection.
• DHCP - If DHCP is enabled, LAN
network is established automatically.
• IP Address - Enter the IP Address of the
controller. The default IP Address is
127.0.0.1.
• SubNet - Enter the SubNet Mask
number. The default SubNet is
255.255.255.0.
• Gateway - Enter the Gateway address.
• MAC Address - Displays the MAC
Address of the controller.
• Add Port And Protocol - Enter the
required port number and protocol.
Note: The created Port and Protocol will be
added to the list under Add Port And
Protocol option.
Table 6-6: Communications (continued)
1. Touch the button from the Tools screen. The Printer Settings screen opens as shown
in Figure 6-17.
The Printer Settings screen provides the access to the following options as described in the
Table 6-7:
Buttons Description
Localization Touch the following options to set:
• Language - Select the required
language from the drop down list.
• Country - Select the required country
from the drop down list.
• Keypad Configuration - Select the
keypad(s) required along with the
default keypad from the options
available after touching the keypad
configuration button.
Select Localization button to return to
menu.
• Current Date - Displays the current
date. Select the text box to change the
date.
• Current Time - Displays the current
time. Select the text box to change the
time.
• Calendar - Select the required calendar
(Gregorian or Hijra).
• Week of Year - Set the required first
week of the year as either January 1,
first 4 day week or first full week.
• Alternate Zero - Set the Alternate Zero
symbol from the drop down list (Zero,
Zero with Dot, Zero with Slash and
Zero with Dash). Alternative zero
symbol can be set to one of several
available zero characters.
• Unit Of Measure - Select either Metric
or Imperial to set measurement units.
Power Saving To save power, enable Sleep Mode and the
display will turn off after the timeout
(mins) has expired from last interaction.
The default is 30 mins, increase or decrease
this time as required using the +/- buttons
or selecting the text field.
Table 6-7: Printer Settings
Buttons Description
Printer Control Sets various parameters of the printer:
• Jet Start And Stop Mode - Select the
required Start/Stop Mode from the
drop down list.
Auto - Printer will select the best start
and stop mode based on usage.
Clean - Performs clean start and stop
sequence to remove the ink from the
manifold and nozzle before the ink jet
stops. This action prevents any deposits
of ink on the printhead.
Note: The Jet Start and Stop Mode reverts
back to Auto, once either clean or quick
sequences are completed.
Buttons Description
• No-Code-No-Run - Set this option
either Off, Cumulative or Consecutive.
• No-Code-No-Run Tolerance - Touch
the +/- buttons to increase or decrease
the tolerance value.
Consecutive - The printer displays a
fault when the tolerance value is
reached in consecutive occurrences
only.
Cumulative - The printer displays a
fault when the total tolerance value is
reached.
Printhead Control Printhead Control parameters are setup
during printer installation and should not
normally be adjusted. Following are the
parameters available for Printhead
Control:
• Enable Gutter Fault - The printer will
raise a fault when a gutter fault is
detected.
• Automatic Modulation
• Manual Mod. Voltage (V) - Displays the
manual mod. voltage value.
• Manual Mod. Frequency - Displays the
manual mod. frequency value.
• Last Known Good Mod. (V) - Displays
the voltage of last “known good
configuration”.
• Tracking - User can enable/disable the
tracking only when Automatic
Modulation option is enabled.
• Print Height Adjust. (V) - Changes the
maximum achievable print height.
• Charge Scale
• Phase Charge (V) - Set the voltage to
optimize the print quality.
Table 6-7: Printer Settings (continued)
Buttons Description
Digital IO Sets various input or output devices.
Input - Touch the individual input button
to select required input.
• Signal - Select None, Increment
Counter, Reset Counter, Stop Jet,
Enable Print and Disable Print for
individual inputs.
• Active Polarity - Touch the High or Low
button to enable the required polarity.
Touch OK button to save the changes.
Output - Touch the individual output
button to select required output.
• Signal - Select None, Print Enabled, No
Code No Run, Print Complete, Fault
Active and Warning Active for
individual outputs.
• Active Polarity - Touch the High or Low
button to enable the required polarity.
Touch OK button to save the changes.
System Information Displays the system information such as
Product Name, Product Version,
Application, Common Library, QT Build,
QT Runtime and so on.
Note: The application provides the current
software version number.
Buttons Description
Customer Service Contact Provides the Customer Service Contact
details. These can be updated by selecting
the text box.
1. Touch the button from the Tools screen. The User Access screen opens as shown in
2. Select the required options to change the security settings for roles and users and touch the
The User Access screen provides the access to the following options as shown in Table 6-8.
Buttons Description
Security Mode Touch the following options to set:
• Access Mode - Select either Role or
User Access Mode by touching the
required mode.
Role - This mode allows the setup of
individual roles in addition to the
default setup. Each roll specifies the
tools and menus the user can access.
User - This mode allows the setup of
unique users with a unique password
based on the available roles. The User
can be made active or inactive as
required.
• Auto Logout - Auto Logout is on by
default and will logout users after 15
minutes with no UI interaction.
Remove the check from the box to
remove auto logout.
• Logout Time (mins) - Enter the time for
auto logout.
Note: Logout Time is available only when
Auto Logout option is enabled.
Touch the Save button to save the changes.
Configure Roles The configured roles available in User
Access screen are displayed. The default
roles available are Admin, Logged Out,
Maintenance and Operator.
Touch the following options to set:
• Touch the +New button to create a new
role and provide access to required
tools.
• Touch the Edit button to modify the
accessibility to selected role.
• Touch the Delete button to delete the
selected role. Admin and Logged Out
roles cannot be deleted.
• Touch the Save button to save the
changes.
Table 6-8: User Access Options
Buttons Description
Configure Users The configured users available in User
Access screen are displayed.
Touch the following options to set:
• Touch the +New button to create a new
user by assigning role(s).
• Select the required user and touch the
Configure button to create a new user
with selected role definitions. The new
user created can also be configured.
• Touch the Edit button to modify the
role for selected user.
• Touch the Delete button to delete the
selected user.
• Touch the Save button to save the
changes.
Table 6-8: User Access Options (continued)
1. Touch the button from the Tools screen. The Configure Home screen opens as
2. Touch the required position to change the options in Home screen as shown in Figure 6-20.
The options available in each position for Configure Home Screen are:
• Not Shown
• Total Print Count
• Total Product Count
• Batch Print Count
• Batch Product Count
• Pieces/minute
• Printer Availability
• Operational Availability (Printer Total Time)
• Operational Availability (Printer Ready Total Time)
1. Touch the button from the Tools screen. The Software Download screen opens as
The Software Download screen provides access to the following options as described in the
Table 6-9:
Buttons Description
Printer Information Displays the Software information related
to the printer.
The Software Version can be exported to a
USB file or via Network as the file is unique
to each printer.
Buttons Description
Upgrade System Software To upgrade the system software, select the
drive where the upgrade is available, select
the required software package and select
Upgrade.
Connect to Videojet Workflow Portal Allows the printer to connect directly to the
Workflow Portal to allow download of
system software package and
Workflow(s). For more information contact
Videojet customer service or your local
distributor.
6.2.12 Maintenance
The Maintenance tool allows the user to access maintenance instructions along
with key maintenance data.
1. Touch the button from the Tools screen. The Maintenance screen opens as shown in
Figure 6-22.
6.2.13 Diagnostics
The Diagnostics screen displays the current values of key parameters for the
printer setup, that support the printer operation and can assist in troubleshooting
issues.
1. Touch the button from the Tools screen. The Diagnostics screen opens as shown in
The Diagnostics screen provides the access to the following options as shown in Table 6-8.
Buttons Description
Printhead Select the following options to view the values for various
parameters:
• Nozzle • Gutter
• Phasing/Velocity • Accelerometer
• EHT
Ink System Select the following options to view the values for ink sys-
tem parameters:
• Ink Pump • Ink
• Make-up Pump • Make-up
• Viscosity
Temperature and Humidity Displays the temperature and humidity values for various
parameters like Printhead, Ink etc,.
Valves Displays the status (opened or closed) of all the valves.
Electronics Select the following options to view the values for various
parameters:
• MCB Voltages
• IMB Voltages
• Printhead PCB Voltages
Buttons Description
Sequences The sequences are allocated programs to support printer
setup and maintenance. Select the required operation and
follow the onboard prompts:
• Prime Mixer Tank - Performs prime mixing operation to
increase the viscosity of ink flow for a quality print.
• Prime Make-up Tank - Performs make-up priming
operation to obtain proper mixture.
• Umbilical Purge - Performs umbilical purge operation to
prevent debris from blocking the nozzle if the printer has
not been used for a long time.
• Quick Umbilical Purge - Performs a quick umbilical
purge operation (approximately 15 minutes
recommended).
• System Flush Purge -The machine is started and the
flush pump operated. This function removes air from the
flush system during the commissioning or when air has
been introduced to the flush system during a fault, etc.
Data Logging Touch the ON/OFF button to enable/disable the data log
option. If enabled, set the time interval for data logging.
Scratchpad The user can load custom diagnostic sequence for
fault-finding and testing purposes.
Refer to Service Manual for additional information.
Table 6-10: Diagnostics Options (continued)
6.2.14 Installation
The Installation screen will take user through the printer installation in three
phases.
1. Touch the button from the Tools screen. The Installation screen opens as shown in
1. Touch the button from the Tools screen. The Ink Build-up Sensor screen opens as
The Ink Build-up Sensor screen provides the access to the following options as shown in
Table 6-11.
Buttons Description
Build-up Trend Displays the Build-up (µm) over time starting at day 0 which is
the day the printhead was last cleaned.
Current Sensor Data Displays the actual light data seen by the sensor (pixels). The
dark bars indicate the gutter profile as seen by the sensor (set at
install and re-calibration). Each red bar indicates that ink
build-up has been detected above the gutter and the build-up
(µm) value will be displayed.
Build-up (µm) Displays the actual build-up in micron.
Build-up (%) Displays the % of the build-up against the threshold.
Table 6-11: Sensor Configuration
Buttons Description
Threshold (µm) Displays the Build-up trigger in microns. Once this value is
exceeded, a warning will be displayed indicating that printhead
should be cleaned to maintain print quality.
Video Displays the instructions for cleaning the printhead.
Configure Monitoring Statistics
Displays the following parameters:
• Predicted Clean Date
• Build-up (µm)
• Printed Drops (millions)
• Last Clean Date
Triggers
Allows the setup of the trigger for each parameter to raise a
warning to indicate printhead clean required to prevent print
quality deterioration. The parameters available are:
• Build-up (µm)
• Printed Drops (millions) - No. of deflected drops.
Note: Reset to Zero should only be selected if the gutter profile appears
to be incorrect and the printhead is clean, with zero build-up.
Table 6-11: Sensor Configuration (continued)
2. Touch the button on the Line Setup screen to create a new line setup as shown in
Figure 6-26. Line Setup Name screen opens with an utility keypad.
3. Enter the name for line setup and touch the button to save the name.
4. To configure the Line Setup, follow the steps to progress through each setting, selecting the
required option as shown in Figure 6-27.
2. Select the required direction of print, touch the button to confirm and move
to the next setting.
DIN Print
The DIN print automatically reverses the direction of print. This method is used when printing
on cables.
1. Enable DIN print mode, select the print mode required along with DIN mode.
Single Print/Trigger
The Single print/trigger prints the job one time on the product.
1. Select the Single print/trigger option for single print mode of print, touch the
button to set the mode.
Multiple Print/Trigger
The Multiple mode enables the printer to print multiple times on the product following one print
trigger.
1. Select the Multiple option as shown in Figure 6-29. Touch the button.
2. Change the parameters in Settings screen, touch the button to set the mode
as shown in Figure 6-30.
Option Description
Print Interval Defines the time gap between two or more consecutive prints on the
product.
Select the type of print interval from the list and touch the OK button.
The Print Interval options available are Time, Encoder Pulses and
Distance.
Interval Value Defines the time gap value between two or more consecutive prints on
the product.
Touch the +/- buttons to set the Interval Value in ms.
Prints Defines the number of times the job needs to be printed on the product.
Touch the +/- buttons to set the number of prints.
Product Detector Touch either YES or NO button to enable or disable the option.
Triggered
Product Detector Touch either YES or NO button to enable or disable the option.
Gated
Table 6-12: Multiple Mode Parameters
Continuous
The Continuous print mode prints the job repeatedly on the product.
1. Select the Continuous option as shown in Figure 6-29. Touch the button.
2. Change the parameters in the Settings screen. Touch the button to set the
mode as shown in Figure 6-31.
2. Select the parameters as required and touch the button to set the values.
The Print Trigger screen provides the options to set the following parameters (see Table 6-13):
Option Description
PD Trigger Edge Defines the product detector trigger edge to be received as low to
high or high to low.
Minimum PD Width (μs) Defines the length of detect area (length which the detector
senses).
PD to PH Distance (mm) Defines the distance between the printhead and the product
detector in mm. Both the leading edges and trailing edges of the
product are sensed by the product detector before the printer
starts printing.
Media Width Filter Enable/disable the Media Width Filter (mm).
Media Width Filter (mm) Sets the product length in the printer in mm. It allows the printer
to ignore the product detect trigger while the product is passing
the photocell.
Printhead throw Distance Defines the distance between the printhead and product in mm.
Note: The recommended throw distance is 12 mm.
Table 6-13: Print Trigger-Options
3. Touch the button in the Settings screen to confirm the value, save and exit
the setup.
Note: Selecting the button does not set the value to the parameter, it moves the
user to the next screen. The parameters are not saved until the button is
selected.
Table 6-14 describes the options available on the measured by Shaft Encoder screen.
Option Description
Encoder (PPR) Set the encoder option for a fixed line speed in pulses/revolution.
Enter the required Encoder value and touch the Accept button to
set the value.
Wheel Circum.(mm) Set the wheel circumference in mm or in.
Enter the required Wheel Circumference value and touch the
Accept button.
Encoder Type Select the encoder type from the list:
• Non-Quadrature - Single Direction print, no directional
monitoring of product and can use single or dual channel
encoder.
Note: Direction and Rollback Compensation options are not available for
Non-Quadrature encoder type.
3. Touch the button in the Settings screen to confirm the value, save and exit
the setup.
Note: Selecting the button does not set the value to the parameter, it moves the
user to the next screen. The parameters are not saved until the button is
selected.
3. Touch the button in the Settings screen to confirm the value, save and exit
the setup.
Note: Selecting the button does not set the value to the parameter, it moves the
user to the next screen. The parameters are not saved until the button is
selected.
Operating Time
Availability% =
Planned Production Time
Where
• Operating Time is Total Printer Uptime
• Planned Production Time is the Actual Line Run Time Expected*.
*Based on proxy selected 'Printer Total Time' or 'Printer Ready Total Time'.
Printer Downtime
Printer Availability = 1 -
Printer Total Time
‘Printer Total Time’ is the total amount of time for which the printer is turned on (has power
applied). If the printer is powered down when a fault is active, the amount of time that the
printer is off is also included in this printer total time.
‘Printer Downtime’ is the amount of ‘Printer Total Time’ the printer has spent in a ‘Printer Fault
State’. ‘Printer Fault state’ is defined as the period where the printer is not available due to a fault
identified as a printer fault. For more information, refer service manual.
Operation Downtime
Operation Availability = 1 -
Production Time
The Production Time Proxy allows the availability calculation to change between customer
selected operating modes, 'Printer Total Time' or 'Printer Ready Total Time'. The production
time is defined based on the production time proxy chosen:
• Printer Total Time.
• Printer Ready Total Time.
If the printer is powered down when a fault is active, the amount of time that the printer is off is
also included in the production time.
‘Operation Downtime’ is the amount of ‘Production Time’ the printer has spent in an ‘Operation
Fault State’. ‘Operation Fault state’ is defined as the period where the printer is not available due
to a fault identified as a operation fault.
Note: Refer service manual for further information on printer and operation fault states.
1. Touch the button from the Tools screen. The Performance screen opens as shown in
the Figure 6-3 on page 6-4 and touch the OEE Availability button.
2. Printer Availability and Operation Availability data is displayed with the time frame for
printer total time as shown in Figure 6-37.
Note: Touch the cell to view the fault type screen for the selected availability data. The screen displays the
fault type, duration and frequency.
Option Description
Time Frame Displays the printer and operation availability values for
different available time frames. The history of the availability data
enables the user to correlate seasonal changes affecting
availability.
Printer Availability Displays the printer availability data.
Operation Availability Displays the operation availability data based on the proxy in use
for the calculation, that is Printer Total Time or Printer Ready
Total Time.
Export To USB Exports the event log to USB stick. The UI will take the user
through the steps required to download to USB.
Table 6-16: OEE Availability Screen Options
Option Description
Fault type Description of the error code and fault. Touch the fault type to view
the detailed description of the fault and possible solutions.
Duration (mmm:ss) The total duration of time the printer was in this fault state.
Frequency The number of times the printer had this fault in the time frame.
Export To USB Exports the event log to USB stick. The UI will take the user through
the steps required to download to USB.
Back Provides option to go back to the OEE Availability page.
Table 6-17: Fault Type
Touch the Frequency or Duration value to view the Printer Logs screen (see Figure 6-39). Printer
logs displays the date, time and duration of each occurrence of that specific fault. This page can
be used to correlate the occurrence of a fault with other events in the production facility.
Introduction
The maintenance of the printer includes the procedures that an operator or a service technician
can perform. This section describes the maintenance tasks that the operators of the printer are
allowed to perform. The other maintenance tasks that only the trained service technicians and
personnel must perform are described in the service manual.
This section provides the information on maintenance task that the operator can perform and
contains the following topics:
• Maintenance Schedule
• Using the Maintenance Tool
• Replacement of Fluid Cartridges
• Inspect the Printhead
• Clean the Printhead
• Clean the Print Cabinet
• Clean the Touch Screen
• Replacement of Air Filter
• Preparation for Long-term Shutdown (Storage) or Transportation
Interval Task
The Maintenance screen provides the access to the following options as shown in Table 7-2.
Buttons Description
Nozzle Clean Provides the steps and video to perform the Nozzle Clean.
Refer to 7.5 on page 10 for additional information.
Nozzle Backflush Provides the steps and video to perform the Nozzle
Backflush.
Follow the steps and touch the Start button when instructed
to start the process. Once complete, an OK message is
displayed.
Print Module Displays the following parameters for the Print Module:
• Serial Number
• Nozzle Size (µm)
• Target Velocity (m/s)
• Date Fitted
• Print Run Hours
• Printed Drops (millions)
Service Module 2 Displays the following parameters for the Service Module 2:
• Serial Number
• Date Fitted
• Number Of Hours
• Predicted Change Date
Touch the Change Service Module 2 button to view the steps
or video on how to perform the procedure in preparation to
replace the Service Module 2.
Service Module 1 Displays the following parameters for the Service Module 1:
• Serial Number
• Date Fitted
• Run Hours
• Predicted Change Date
Touch the Change Service Module 1 button to view the steps
or video on how to perform the procedure in preparation to
replace the Service Module 1.
Air Filter Displays the following parameters for the Air Filter:
• Number Of Hours
• Predicted Change Date
Touch the Change Air Filter button to view and follow the
steps or video on how to perform the procedure.
Refer to 7.8 Replacement of Air Filter on page 16 for
additional information.
Table 7-2: Maintenance Options
Buttons Description
Service Record Entry Displays the Customer Service Record Entry. The
information can be updated by selecting the required
textbox.
Service Instructions Provides a list of each of the available Service Instructions.
Selecting one of the options will display the steps and video
for that procedure:
• Air Filter
• Service Module 1
• Service Module 2
Empty & Clean System Touch the Empty Ink button and follow steps to empty ink
from the ink system. A video is provided for additional
guidance.
Touch the Clean System and Empty Make-up button and
follow steps to flush the ink system. A video is provided for
additional guidance. This step cannot be started, until the
Empty Ink steps are completed.
Table 7-2: Maintenance Options (continued)
Buttons Description
Starts or stops the video
Parts/Tools Quantity
Make-up Cartridge 1
Ink Cartridge 1
Safety Glasses -
Gloves -
Lint Free Cloth -
Table 7-4: Parts and Tools
1 2
1. Rotate the vertical position knob in the 2. Keep the ink compartment door in the
counter-clockwise direction to the position as shown in figure.
horizontal position and unlock the
door. Open the ink compartment
door.
3 4
3. Pull the old (ink and/or make-up 4. Insert the ink cartridge/make-up fluid
fluid as needed) cartridge to remove it into the cartridge holder by aligning
from the cartridge holder. the cartridge key with the correct
holder slot.
Note: Shake the ink cartridge before inserting it into the printer.
• Make sure that the cartridge is engaged completely in the holder.
• Make sure that the cartridge level indicator shows 100% full.
Note: Push the cartridge until the cartridge locks into the cartridge holder (that is till you hear
a snap sound).
Note: The printer takes a few minutes before it displays the cartridge level.
WA R N I N G
PERSONAL INJURY.
In the event of an ink or solvent spill, leakage from the printer could cause a floor/slip hazard
and/or fire hazard (particularly if the equipment is situated over flammable material and/or
other equipment). An optional drip tray is available (Part Number 234407). To install, place the
drip tray on surface that the printer is to be used. Place the printer in the centre of the drip
tray.
Ensure that the drip tray is appropriately grounded to avoid static build up.
WA R N I N G
VAPOUR HAZARD.
Prolonged breathing of cleaning solution vapor can cause drowsiness and/or effects like
alcoholic intoxication. Use only in well ventilated, open areas.
WA R N I N G
PERSONAL INJURY.
The cleaning solution is poisonous if taken internally. Do not drink. Seek medical attention
immediately if ingested.
WA R N I N G
HANDLING CLEANING SOLUTION.
The cleaning solution is irritating to the eyes and respiratory system. To prevent personal
injury when handling this substance:
• Always wear protective rubber gloves and clothing.
• Always wear goggles with side-shields or a face mask. It is also advisable to wear
safety glasses when carrying out maintenance.
• Apply barrier hand cream before handling ink.
• If cleaning solution contaminates the skin, rinse off with running water for at least 15
minutes.
WA R N I N G
FIRE AND HEALTH HAZARD.
The cleaning solution is volatile and flammable. It must be stored and handled in accordance
with local regulations.
Do not smoke or use a naked flame in the vicinity of the cleaning solution.
Immediately after use remove any tissues or cloth that are saturated with cleaning solution.
Dispose off all such items in accordance with local regulations.
CAUTION
EQUIPMENT DAMAGE.
To prevent the damage to the printer components, use only soft brushes and lint free cloths to
clean the printer. Do not use high-pressure air, cotton waste or abrasive materials.
CAUTION
EQUIPMENT DAMAGE.
Make sure that the cleaning solution is compatible with the ink used before you clean the
printhead. The failure to follow the caution can damage the printer.
Note: Make sure that the jet is turned off.
Note: Navigate to Tools > Maintenance > Nozzle Clean screen to review the steps and video for details on
the process.
Prerequisites:
1. Exit the print mode. The printer status changes to OFFLINE.
2. Stop the ink jet and wait for the printer to completely shutdown.
Parts and Tools Required:
Parts/Tools Quantity
Wash Station 1
Cleaning Solution -
Safety Glasses -
Gloves -
Lint Free Cloth -
Table 7-5: Parts and Tools
Nozzle Clean
1 3
2 4
1. Loosen the screw on the printhead in 3. Put the printhead into the wash
the direction as indicated. station with a properly earthed bowl
underneath.
2. Remove the printhead cover from the
printhead. Navigate to Tools > Maintenance >
Nozzle Clean screen. Start the Nozzle
Clean.
4. On completion of Nozzle Clean, use
the correct cleaning solvent to clean
the following parts of the printhead:
• Gutter Sensing Tube
• Charge electrode
• Deflector plate
• Nozzle
Note: The cleaning solution must be
compatible with the type of ink
that you use in the printer.
5 6
5. Allow the printhead to dry and make 6. Refit the printhead cover onto the
sure that the slot in the charge printhead assembly.
electrode is free of cleaning solution.
7. Tighten the screw on the printhead
Remove the printhead from the wash cover in the direction as indicated.
station.
8. Carefully remove the bowl from the
wash station and discard the fluid
according to local regulations.
Nozzle Backflush
Navigate to Tools > Maintenance > Nozzle Backflush screen.
Review the steps and video for details on the process. Refer to service manual for
additional information.
WA R N I N G
PERSONAL INJURY.
Airborne particles and materials are a health hazard. Do not use high-pressure compressed air
to clean the printer cabinet.
CAUTION
EQUIPMENT DAMAGE.
Any cleaning solutions containing either chloride, including hypochlorite bleaches or
hydrochloric acid, can cause unacceptable surface pitting and staining. These should not be
used in contact with stainless steels. If wire brushes or wire scouring pads are used, these
should be made of stainless steel. Make sure that any abrasive media used is free from sources
of contamination, especially iron and chlorides.
Prerequisites:
• Stop the printer
• Switch off the power to the printer
Parts and Tools Required:
Parts/Tools Quantity
Safety Glasses -
Gloves -
Lint Free Cloth -
Table 7-6: Parts and Tools
1. Remove the dust from the printer with a vacuum cleaner, or soft brush.
Note: Use compressed air to remove the dust quickly. The air pressure must not be more than 20 psi.
2. Clean the outer surfaces of the printer with a wet lint free cloth. Use a mild detergent to
remove the contamination that you cannot remove by a wet cloth.
CAUTION
EQUIPMENT DAMAGE.
Only clean the LCD Screen by wiping with a soft cloth or cotton pad. Water may cause damage
or discoloration of the screen. Clean condensation or moisture from any source immediately.
Prerequisites:
• Stop the printer
• Switch off the power to the printer
Parts and Tools Required:
Parts/Tools Quantity
Safety Glasses -
Gloves -
Lint Free Cloth -
Table 7-7: Parts and Tools
1. Clean the touch screen by wiping with a dry soft cloth or cotton pad as necessary.
2. Ensure any moisture is removed immediately to avoid staining or damage to the touch screen.
Note: If necessary, the cloth can be moistened with a little ethanol to remove any dirt.
Parts/Tools Quantity
1 2
1. Rotate the vertical position knob in 2. Press the latch at the side of the ink
the counter-clockwise direction to the compartment to open the door
horizontal position and unlock the completely.
door. Open the ink compartment door.
3 4
3. Unclip the Air Filter unit from the 4. Open the Air Filter cover and remove
door. the Air Filter element from the Air
Filter unit.
IP66 Air Filter removal is complete.
Refer Step 4 for IP55 Air Filter element
removal.
Note: The IP66 Air Filter unit is a sealed
unit and needs to be replaced
completely.
For IP55 Air Filter only For IP55 and IP66 Air Filter
1 2
1. Insert the new Air Filter element and 2. Insert the Air Filter unit into the ink
close the cover. door fully with clips engaged.
3 4
3. Align the latch to the sides of the ink 4. Close the ink compartment door.
compartment door. Rotate the horizontal knob in
clockwise direction to vertical
position to lock the ink compartment
door.
Parts/Tools Quantity
WA R N I N G
PERSONAL INJURY.
The ink, make-up fluid and cleaning solution are irritating to the eyes and respiratory system.
To prevent personal injury when handling these substances:
• Always wear protective clothing and rubber gloves.
• Always wear goggles with side-shields or a face mask. It is also advisable to wear
safety glasses when carrying out maintenance.
• Apply barrier hand cream before handling ink.
• If ink or make-up fluid or cleaning solution contaminates the skin, wash immediately
with soap water. DO NOT use washdown or solvent to clean ink stains from the skin.
If cleaning solution contaminates the skin, rinse off with running water for at least 15
minutes.
WA R N I N G
PERSONAL INJURY.
The ink, make-up fluid and cleaning solution are volatile and highly flammable. They must be
stored and handled in accordance with local regulations.
• Do not smoke or use a naked flame in the vicinity of these substances.
• Immediately after use, remove any tissue or cloth that becomes saturated with these
substances. Dispose all such items in accordance with the local regulations.
• In the event that any ink or make-up fluid or cleaning solution container is not
completely empty after use, it should be resealed. Only full bottles are recommended
for use when replenishing ink or make-up fluid or cleaning solution; partially filled
bottles must be disposed in accordance with the local regulations.
WA R N I N G
PERSONAL INJURY.
Prolonged breathing of make-up fluid or cleaning solution may cause drowsiness and/or
effects similar to alcoholic intoxication. Use only in open, well-ventilated areas.
Introduction
This section contains the troubleshooting, fault diagnosis information for the users. This section
contains the following information:
• The Printer Does Not Start
• Incorrect Print Position
• Incorrect Print Size
• Print Not Complete
• Poor Print Quality
• Alarm Messages
The service manual has more information on troubleshooting for the service technician and
trained personnel.
WA R N I N G
LETHAL VOLTAGES.
Lethal voltages are present within this equipment when the equipment is connected to the
mains electrical supply. Only trained and authorised personnel must do the maintenance
work. Observe all statutory electrical safety codes and practices. Unless it is necessary to run
the printer, disconnect the printer from the mains electrical supply before you remove the
covers or do any service or repair activity. The failure to follow this warning can cause death
or personal injury.
WA R N I N G
PERSONAL INJURY.
It is possible that in a fault condition the heater can reach 70° C. Do not touch the plate on
which the heater is installed. The failure to follow this warning can cause the personal injury.
Blue GREEN The jet is running and the printer can print correctly
(not in print mode).
Green GREEN The printer is in print mode and can print correctly.
Yellow AMBER and GREEN The printer requires user interference to prevent a
system fault. For example, ink or make-up fluid low.
Red RED Any fault that prevents printing. For example, jet not
running, deflector plate trip.
Table 8-1: Status Bar
3. Check the troubleshooting table (see Table 8-2) to see the symptom, probable cause and action
required by the user.
Status bar is red or Multiple causes - Refer to Inspect the display to see the related
yellow error code fault messages and warnings that are
displayed. Refer to "Alarm Messages"
on page 8-7.
Status bar is green Product sensor and shaft Make sure that the product sensor
and the printer does encoder are not connected and shaft encoder are connected and
not print properly correctly operating (a lamp found
behind the product sensor must flash
if a product passes the sensor).
- If the problem continues, report the
fault to Videojet Technologies Inc. at
1-800-843-3610 (US only). The
customers outside the US must
contact a Videojet subsidiary office or
the local Videojet distributor.
Table 8-2: Troubleshooting
Display or beacon Main electrical supply is not Check the mains electrical supply and
(where installed) available. ensure that the electrical supply is
does not illuminate available.
Mains input connector is not Check the mains electrical supply and
fitted or incorrectly fitted ensure that input connector is fitted
correctly.
Mains power supply button Check the mains electrical supply and
is in OFF position ensure that power supply button is in
ON position (looks pressed in).
- If the problem continues, report the
fault to Videojet Technologies Inc. at
1-800-843-3610 (US only). The
customers outside the US must
contact a Videojet subsidiary office or
the local Videojet distributor.
Table 8-2: Troubleshooting
3. Make sure that there are no additional spaces at the start of the job.
Table 8-3 describes the samples of bad printing, their causes and the steps required to correct the
fault.
When a fault occurs, the jet stops. An external output is available when a fault occurs. This output
can be used to interface with the packaging machine's stop circuit to ensure that the packaging
machine is stopped in the event of an error.
To view the alarms in more detail and to view instructions to resolve, click downward arrow on
the status bar.
1. Touch the on the status bar to view the list of uncleared faults (Figure 8-6).
2. Touch the fault name in the list to read more details about the fault.
3. Read the details of the fault and the instructions available on screen that provides detail of
the fault and recommended actions necessary to clear the fault condition.
Note: Videos are available for a number of alarm conditions.
4. When the fault condition has been removed, the Clear button is activated. Touch the
button to remove the fault message.
Note: This step applies only to those alarms which remain until cleared using the "Clear" button. A
number of alarms will automatically clear when the alarm condition is rectified.
E10621 Wrong Cartridge in The Cartridge in the Make-up slot contains Ink. Please
Make-up Slot fit a suitable Make-up Cartridge.
E10622 Wrong Cartridge in The cartridge in the Ink slot contains Make-up. Please fit
Ink Slot a suitable Ink Cartridge.
E10623 Ink Cartridge The Cartridge in the Ink slot has exceeded its allowed
Insertions Exceeded number of insertions. Please fit a suitable Ink Cartridge.
E10624 Make-up Cartridge The Cartridge in the Make-up slot has exceeded its
Insertions Exceeded allowed number of insertions. Please fit a suitable
Make-up Cartridge.
E10625 Ink Cartridge The Ink Cartridge has reached the end of its usable life.
Expired Please fit a suitable Ink Cartridge.
E10626 Make-up Cartridge The Make-up Cartridge has reached the end of its usable
Expired life. Please fit a suitable Make-up Cartridge.
E10649 New Ink Parameters The Ink operating parameters have changed and
updated to IMB.
E10719 Printhead 1 Job Not Printhead 1 Job is not ready to print. Please Run and
Ready to Print Load Job.
E15044 Invalid Job Width The Job exceeds the maximum Print Width. Please edit
the Job to reduce the Print Width before continuing or
select a new Job.
E15048 Ink Cartridge The Ink Cartridge is empty. Please fit a suitable Ink
Empty Cartridge.
E15050 Make-up Cartridge The Make-up Cartridge is empty. Please fit a suitable
Empty Make-up Cartridge.
E15059 Make-up Tank High The level of fluid in the Make-up Tank is above the
allowed limit. Please continue to run the Ink Jet if
possible and avoid actions that will result in the
introduction of additional Make-up into the system,
including Clean Stop/Start and Nozzle Flushing.
E15061 Make-up Tank The Make-up Tank is empty. Please check the Make-up
Empty Cartridge and fit a suitable replacement if necessary.
E15062 Make-up Tank The Make-up Tank is empty. Please fit a suitable
Empty Make-up Cartridge and perform 'Prime Make-up Tank'
before restarting the jet.
Table 8-4: Printer Alarms
E15063 Mixer Tank High The level of fluid in the Mixer Tank is above the allowed
limit. Please continue to run the Ink Jet if possible and
avoid actions that will result in the introduction of
additional Make-up into the system, including Clean
Stop/Start and Nozzle Flushing.
E15065 Mixer Tank Empty The Mixer Tank is empty. Please check the Ink Cartridge
and fit a suitable replacement if necessary.
E15066 Mixer Tank Empty The Mixer Tank is empty. Please fit a suitable Ink
Cartridge and perform 'Prime Mixer Tank' before
restarting the jet.
E15150 Ink Viscosity Too The Ink is too thin. Please continue to run the Ink Jet if
Low possible and avoid actions that will result in further
dilution, including Clean Stop/Start and Nozzle
Flushing.
E15151 Ink Viscosity Too The Ink is too thick. Check the Make-up Tank level and
High re-prime the tank if necessary.
E15154 'Quick' Stop due to The printer performed a 'Quick' Stop due to Operator
Operator Selection selection. To avoid start up issues, restart the Ink Jet at
the earliest opportunity. Inspect the Printhead prior to
start up and clean if necessary.
E15171 Printhead 1 No The Printer failed to acquire valid Phase Profile data
Time to Phase before the timeout occurred. Please reduce the Print
Rate / Line Speed and check the Product Detector for
correct operation.
E15201 Printhead 1 Velocity The Printer failed to acquire valid drop speed data
Detect Timeout before the timeout occurred. Please reduce the Print
Rate / Line Speed and check the Product Detector for
correct operation.
E15262 'Quick' Start as The printer is performing a 'Quick' Start as the Mixer
Mixer Tank High Tank is High.
E15263 'Quick' Start due to The printer is performing a 'Quick' Start as there is No
No Make-up Make-up Cartridge.
Cartridge
E15264 'Quick' Start as The printer is performing a 'Quick' Start as the Make-up
Make-up Cartridge Cartridge is Empty.
Empty
E15265 'Quick' Stop as The printer performed a 'Quick' Stop as the Mixer Tank
Mixer Tank High is High. To avoid start-up issues, restart the Ink Jet at
the earliest opportunity. Inspect the Printhead prior to
start and clean if necessary.
Table 8-4: Printer Alarms (continued)
E15266 'Quick' Stop due to The printer performed a 'Quick' Stop due to incorrect
Incorrect Make-up Make-up Type. To avoid start-up issues, restart the Ink
Type Jet at the earliest opportunity. Inspect the Printhead
prior to start and clean if necessary.
E15267 'Quick' Stop due to The printer performed a 'Quick' Stop as there is No
No Make-up Make-up Cartridge. To avoid start-up issues, restart the
Cartridge Ink Jet at the earliest opportunity. Inspect the Printhead
prior to start and clean if necessary.
E15268 'Quick' Stop as The printer performed a 'Quick' Stop as the Make-up
Make-up Cartridge Cartridge is Empty. To avoid start-up issues, restart the
Empty Ink Jet at the earliest opportunity. Inspect the Printhead
prior to start and clean if necessary.
E15269 Printhead 1 Missed Missed Print: Printhead 1 Product Delay is too short.
Print: Product Delay Review the PD to PH Distance and increase as required.
too short
E15277 Printhead 1 Missed Missed Print: The print is being missed as the Job was
Print: Out Of not created in the available time.
Strokes
E15285 Incorrect Make-up The cartridge in the Make-up slot is of the wrong type
Type (%1). Please fit a %2 Make-up Cartridge.
E15286 Incorrect Ink Type The Cartridge in the Ink slot is of the wrong type (%1).
Please fit a %2 Ink Cartridge.
E15287 Printhead 1 Missed Missed Print: The Print is being truncated due to an
Print: Overlap overlap with the following print.
E15295 Printhead 1 Missed Missed Print: The Print is being missed due to an
Print: Overlap overlap with the following print.
E15303 Printhead 1 The Printhead may require cleaning. Clean and dry the
Build-Up Detected Printhead at the earliest opportunity in order to sustain
the quality of print.
E15311 Job Too Long The Job exceeds the maximum Print Width. Please edit
the Job to reduce the Print Width before continuing or
select a new Job.
E15319 Printhead 1 Missed Missed Print: There are more than 20 products between
Print: Product the Product Detector and the Printhead which are not
Queue Too Deep yet printed. Contact your local Videojet Service
Representative.
E15344 Selected Job Too The selected Job is too long. Please reduce the Job
Long length.
E15356 Printhead 1 Missed Missed Print: Line speed is too fast for the current Job.
Print: Overspeed Review the Line Speed setting and adjust as needed.
E15445 Warming Up Please wait while the Ink System warms up.
Table 8-4: Printer Alarms (continued)
E15519 Service Module 1 Service Module 1 has reached the end of its usable life.
Replacement Please replace the Service Module 1.
Required
E15531 Service Module 2 The Service Module 2 has reached the end of its usable
Replacement life. Please replace the Service Module 2.
Required
E15540 Ink Compartment The printer has detected the presence of abnormally
Humidity Exceeds high humidity within the Ink Compartment. Please
Threshold ensure that the Ink Compartment Door is properly shut.
E15542 Printhead 1 The Printhead has sustained mechanical shock or
Accelerometer Peak Acceleration greater than the recommended limit. If the
Shock Level Printhead was recently dropped while the Ink Jet was
Exceeds Threshold running, then inspect the Printhead and clean if
necessary. If the Printer is currently employed in a
traversing application, then reduce Printhead
Acceleration and Deceleration rates in order to
maximize Uptime and sustain quality of print.
E15556 No Ink Cartridge The printer cannot detect the presence of a Cartridge in
the Ink slot. Please fit a suitable Ink Cartridge.
E15557 No Make-up The printer cannot detect the presence of a Cartridge in
Cartridge the Make-up slot. Please fit a suitable Make-up
Cartridge.
E15561 No Code No Run The printer has stopped printing, because it has missed
a number of prints, equal to the No Code No Run
Threshold setting.
Please review any 'Missed Print' warnings displayed
and adjust the printer setup or No Code No Run
Threshold accordingly.
E15562 Electronics The measured temperature in the Electronics
Compartment Compartment is above the allowed limit. Please check
Temperature Too the ambient conditions in the vicinity of the Printer and
Hot relocate it if necessary.
E15564 Printhead 1 The recommended date for Printhead cleaning as
Cleaning calculated by the printer is approaching. In order to
Recommended sustain the quality of print, inspect the Printhead at the
next opportunity and clean if necessary.
E15574 Service Module 2 A valid Service Module 2 cannot be detected by the
Not Fitted or printer. Please install a suitable Service Module 2.
Invalid
E15622 Printhead 1 Invalid The Selected Job cannot be printed with the active Line
Job Adjustment Setup. Please select a new Line Setup from the Line
Setup System Tool or within Job Parameters.
Table 8-4: Printer Alarms (continued)
E15646 Service Module 1 The Service Module 1 is nearing the end of its usable
Replacement Due in life. Please ensure that you have a replacement
%L1 Hours available.
E15648 Service Module 1 The Service Module 1 has exceeded its allowed number
Insertions Exceeded of insertions. Please fit a new Service Module 1.
E15649 Service Module 1 / The Ink type contained within the Ink Cartridge is not
Ink Cartridge compatible with the Ink type previously used with the
Mismatch fitted Service Module 1. Please install a suitable Ink
Cartridge, or replace the Service Module 1 with a new or
compatible module.
E15650 Ink System Service Module 1 is not compatible with the Ink System
incompatible with fluid. Please install a suitable Service Module 1.
Service Module 1
E15783 Printhead 1 Product Printhead 1 Product Delay is outside of the allowed
Delay Out of Range range. Review the PD to PH Distance and increase or
decrease as required.
E15803 Service Module 2 The Service Module 2 is nearing the end of its life. Please
Replacement Due in ensure that you have a replacement available.
%L1 Hours
E15804 Air Filter The Air Filter has reached the end of its recommended
Replacement service life. Please replace the Air Filter.
Recommended
E15805 Traversing Traversing is unavailable on a printer without the
Unavailable Expansion board. Product direction is set to "Right to
Left".
Table 8-4: Printer Alarms (continued)
Introduction
This section provides the printer specifications and contains the following topics:
• Electrical Specifications
• Weight
• Dimensions
• Optional Accessories
• Environmental Specifications
• Ink and Make-up Fluid Capacity
• Print Height
• Font Specifications and Line Speeds
A.2 Weight
The dry weight specification of the printer is shown in Table A-2.
637 mm ( 25.1")
36 mm (1.42")
9.8 mm (0.39")
240.6 mm (9.5")
340.7 mm (13.4")
41.3 mm (1.6")
819 mm
(32.2")
83
7
(32 mm
.9"
)
(70 inches)
1548 mm
11
(44 20
.1 m
inc m
he
s)
360 mm 260 mm
(14.2 inches)
(10.2 inches)
Minimum 2 mm
Maximum 10 mm
Table A-6: Print Height