User Guidelines

AVIATAR / Lufthansa Technik AG

Weg beim Jäger 193, 22335 Hamburg
www.AVIATAR.com
INTRODUCTION
The AVIATAR MRO Management team wants you to get the best out of our platform. Our guidelines
help you understand how to use and to benefit from each feature, how to create a transparent
overview and how to increase the communication efficiency to keep your layovers on track.

The guidelines start with explaining the Project Dashboard and the Layover Dashboard and then follow
the steps a user would take from creating the first layover to generating the PDF report. We are taking
you through all the sections following the order on AVIATAR MRO Management.

Each chapter is written to be understood independently as well. So if you want to look up something
regarding just one feature, you can directly jump to that chapter.

Tip: Use Adobe Acrobat Reader and open the bookmarks to easily navigate between the chapters.

This icon is used to mark important information in addition to step-by-step explanations.

In case you have any further questions, please don’t hesitate to get in touch with us via mro-
management@AVIATAR.io.
CONTENTS
1 Project Dashboard .......................................................................................................................... 1
2 Layover Dashboard ......................................................................................................................... 2
3 Create Layovers............................................................................................................................... 3
4 Set up your Project Team................................................................................................................ 4
4.1 Add Team Members................................................................................................................ 4
4.2 Assign Roles to Team Members .............................................................................................. 4
4.3 Invite Members from Opposite Team..................................................................................... 6
5 Start Layovers.................................................................................................................................. 6
6 TAT Items ........................................................................................................................................ 7
7 Work Center Diary .......................................................................................................................... 8
8 Progress........................................................................................................................................... 9
9 Milestones..................................................................................................................................... 11
10 Materials ................................................................................................................................... 12
11 Commercials.............................................................................................................................. 13
12 Actions ...................................................................................................................................... 16
12.1 Navigation, Templates and Drafts ........................................................................................ 16
12.2 General Approval .................................................................................................................. 17
12.3 Material Approval ................................................................................................................. 17
12.4 Information ........................................................................................................................... 17
12.5 Decision ................................................................................................................................. 18
13 Info Section ............................................................................................................................... 20
13.1 Layover Info and Completion ................................................................................................ 20
13.2 Aircraft Information .............................................................................................................. 21
13.3 Contract Information ............................................................................................................ 21
14 Print Report ............................................................................................................................... 22
15 Video Conference...................................................................................................................... 23
1 DASHBOARD
When you log in to AVIATAR MRO Management, you will see your dashboard. There are two types of
views.

1.1 Project Dashboard

The project dashboard provides an overview of all your layovers and enables you to spot critical issues.

The layovers are grouped in three different sections: In progress, upcoming and completed. The first
section shows all the events currently taking place. The second one displays all the upcoming layovers,
while the last section shows the already completed ones.

Every layover is displayed as a separate tile, on which you will find the most important highlights as
described below:

Layover identifier (aircraft tail sign or MSN)

MRO/Customer you are working with
Number of open actions assigned to your team

Layover status in terms of turnaround time

Bay where the check is being performed
Type of check and additional work scope
Estimated start and end of the layover
Positive or negative TAT deviation
Total estimated layover days
Current layover day

The overall layover status indicates the performance of the check and relates to the likelihood of
achieving the planned turnaround time (TAT). The status of the layover can be one of the following:

Everything on track, meaning everything is going as expected

Risk of TAT extension, meaning there is a risk the layover exceeds the planned end date
TAT will be exceeded, meaning the layover will last longer than expected

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1.2 Project Schedule

Select Project Schedule to see the Project Schedule Dashboard. You can select a time range to be
displayed and the granularity (1 month, 3 month, 6 month, 1 year) to be displayed.

LAYOVER DASHBOARD
Once you select a single layover tile, you are redirected to the Layover Dashboard. The Layover
Dashboard gives you a more detailed overview of the most important KPIs of your layover.

All tiles and their specific feature are explained in the later chapters, starting with TAT items in
Chapter 6.

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3 CREATE LAYOVERS
This chapter explains which information is needed to successfully create your layover in AVIATAR MRO
Management.

Xxx Only users who have the role BMS MRO ADMIN rights can create new layovers.

Steps:

1) On the Project Dashboard, select the New Layover

button displayed on the upper right corner.
2) Enter the Project ID (optional), Aircraft Tail Sign and
MSN. These information will help you later to
identify the layover.
3) Specify the type of aircraft.
4) Enter the type of check to be performed. You can
also enter Additional Scope of Work if necessary.
5) Enter the planned start and end dates of the layover by selecting a date from the calendar. You can
also specify the arrival and departure time of the aircraft.
6) Select the opposite party involved in the layover from the displayed company list. As an MRO user,
you select the customer you are working with. As a customer, select your MRO service provider.
7) Specify the bay where the layover is taking place.
8) Decide how you want to maintain the Progress Section: Update Progress KPIs manually or via upload
of raw data. This cannot be changed by you once the layover is created. To change it, contact the
MROM Team. For more information refer to chapter 8 Progress.
9) Click on Create Layover.

Once created, the new layover will appear in the upcoming section of your project dashboard. After
creating your layover, you need to assign your project team members. They will then be able to follow
the performance of the layover.

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4 SET UP YOUR PROJECT TEAM

4.1 Add MRO Team Members

Once you have created a layover, you need to add your project team.

Xxx Only users who have the role BMS MRO ADMIN rights can edit the project team.

Steps:

1) In the navigation menu displayed on your Layover

Dashboard enter the Team section.
2) Click on Update Team Info button on the right corner
of your team box.
3) Use the Add Team Member button to select your
team members.
4) You will see all users that are assigned to your
company. Click on the profile of the people you would
like to add to your project team. You can also search for a specific user by typing its name in the
search section. Once you are done, simply close the window.
5) Next, assign the required role to every user. You can choose between Project Leader, Project Team
Member or Project Viewer. To know which rights are assigned to each role, please take a look at the
table below
6) Don’t forget to click on the Save button on the right side of your screen to save your selection. You
can also save it as a template and use it for future projects.

4.2 Assign Roles to Team Members

Once the team has been set up, you need to assign roles depending on the team member’s involvement
in the layover. When assigning roles to a user, you should keep the following in mind: the project leader
can edit any layover information, a project team member can edit only some of the sections, whereas
the viewer is only able to see the layover‘s performance but does not have any editing rights.

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4.3 Add Airline Team Members

Both the MRO and the airline can assign users to the project team. If there is an airline user assigned as
project leader, he/she is able to assign users to the team. The MRO project leader can also add airline
users to the project team on airline side.

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5 START LAYOVERS

Xxx Only Project Leaders can Start & Complete a Layover.

To start your layover, you need to go to the layover’s screen and click on Start Layover button on the
upper right corner.

Before your start the layover, make sure the planned arrival and planned end information are up-to-date
as this can’t be changed afterwards. The layover can’t be started before the estimated start date has
been reached.

Once the layover is officially started, the layover tile will move automatically from Upcoming to In
progress.

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6 TAT ITEMS
TAT items refer to anything that could impact the turnaround time (TAT) of
the layover.

On the Layover Dashboard, the TAT item tile indicates the overall status of
the layover and show the top 3 open issues which impact the TAT of the
layover. Through this feature MRO project leaders can easily keep
customers informed about critical issues that arise during a layover. By
providing an overview of all TAT items, it enables you to set the right
priorities and to initiate necessary counter measures.

In the TAT items section, you see each items’ status and the day it was
created. When you click on a particular item, AVIATAR MRO Management
displays the description and which corrective measures have been taken or
are planned. You can also see and download any file that has been attached.

User roles: Both MRO and Customer teams can view and comment on individual TAT items, but only
MRO project leaders can create, edit and close TAT items. [Click to jump to the overview of ]

Steps:

1) Enter the TAT Items section either by clicking on the tile on the Layover dashboard or by going
through the navigation bar on the left hand side.

2) Click on New Item button displayed on the right side of your screen. The edit screen will open on
the right side.

3) Enter the title and the TAT status of the item. All other fields, such as description and corrective
measures, are optional.

To update existing TAT items, click the specific item and click on Edit button on the top right corner of
the screen. You can update the corrective measures, add expected TAT impact or change the TAT status
of the item. By doing so, the overall status of the layover can be affected. Once the issue is solved, click
on Close Item button.

Xxx Closed TAT items do not affect the overall status. This means, that once all critical items are
closed, the overall status of the layover will go back to everything on track.

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7 WORK CENTER DIARY
The Work Center Diary gives MRO users the opportunity to provide
customers with detailed information related to the check on a daily
basis.

On the Layover Dashboard, the tile shows the highlights of the last
updated day. If none of the updates has been marked as “Major”,
every update is being displayed.

For every layover day, add the highlights of the day grouped by work
centers to keep track on the tasks performed on the aircraft. Enter as
many highlights as you want and add new work centers.

You can either add the highlights manually, copy and paste them
directly from an external source or copy and paste the last update.

User roles: MRO project leader and MRO project team members can
update the Work Center Diary. All other users can view the highlights.
[Click to jump to the overview of ]

1) Enter the Work Center Diary either by clicking on the tile on the Layover dashboard or by going
through the navigation bar on the left hand side.

2) Select the date you want to edit and click on the Update button.

3) Make your first entry manually by entering the work centers and the corresponding highlights. Add
work centers by clicking on Add Work Center.

4) Optional: Choose a status between Started, In Progress, Completed or Work Stoppage.

5) Optional: You can select a Highlight as Major.

6) Once the first layover day has been filled in manually, you can use the Copy Last Update button to
copy the input enter on a previous date to the current day. That way, you can simply go through the
text and adjust only what needs to be adjusted.

Make sure not to overwrite your input by accidentally clicking Copy Last Update. You
can also paste highlights copied from external sources such as an Excel file.

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8 PROGRESS

The Progress section provides you with an overview of the

progress of your layover based on the number of closed and
open job cards.

On the Layover Dashboard, the tile shows you the percentage

of job cards closed since the start of the layover and the
percentage of job cards closed since yesterday.

When you dig deeper in the Progress section, you can compare
the actual progress to the planned performance. In addition,
you can easily monitor your progress in terms of discovered and
closed defects.

To do so, AVIATAR MRO Management distinguishes three

different categories of job cards: routine, non-routine and
modification. Routine job cards are part of scheduled
maintenance and usually, modifications have been planned as
well, whereas non-routine job card refers to
findings/unplanned maintenance.

In addition, AVIATAR MRO Management provides you with an overall idea of your progress by summing
up all the closed and open cards.

User roles: Only MRO project leaders and project team members are able to update the Progress
section. [Click to jump to the overview of ]

We have two options to maintain the Progress Section: Manual and via an Upload of raw data. You need
to select this when creating the layover. If you want to change this during a layover, get in touch with
the MROM team.

8.1 Manual Progress Update

Steps:

1) Enter the Progress section either by clicking on the tile on the Layover dashboard or by going
through the navigation bar on the left hand side.
2) Click on Update Progress button on the upper right corner.

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Routine/Modification section
1) Before or at the start of the layover, go to the Planned column and enter the accumulated number
of job cards to be closed on every layover day according to plan. Keep in mind that you always enter
the accumulated number of job cards and not the stand-alone number of job cards per day.

2) When there are no more job cards to be closed in the upcoming days (according to the plan), simply
click on the right button to copy the selected value to all prospective days of the layover.

3) While the planned Job cards should be entered at the start of the layover, the closed job cards
should be entered on a daily basis. The closed job cards must also be entered as accumulated
number.

Non-Routine section
1) In the Raised column, enter the number of discovered non-routine job cards on a daily basis in an
accumulative manner. AVIATAR MRO Management can only display the graphs correctly if the
accumulative number of the raised job cards is entered.

2) Once you have entered the number of raised job cards, copy the value to all upcoming days (for
calculation purposes) by clicking on the right button. However, remember you should not do that
for the closed non-routine job cards.

3) In the Closed column, you should enter the accumulative number of closed non-routine job cards
again on a daily basis but without copying the entered value to the upcoming days.

Every time you update your progress, the changes are incorporated in the graph. Any updates in the
progress section will also be reflected in the progress chart on your layover dashboard and in the circle
chart on the project dashboard.

8.2 Progress Update via Upload

If, during the layover creation, you selected Progress KPI Upload via Raw data you can now upload the
provided excel template.

1) In the Progress Sections click on Upload.

2) Upload the provided template with your data. Status and Category are crucial for the creation
of the chart – all other columns do not have to be filled. Everything in the table except for
estimated man hours is shown to the customer.

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9 PROJECT MANAGEMENT
The Project Management section displays a list of achieved and upcoming
milestones.

Any updates in the Project Management section will be reflected in the

Project Management tile of your Layover Dashboard. It shows the next
upcoming milestones and the last three milestones that have been achieved.
With this feature you can also track whether a milestone is achieved on time
or not.

User roles: Only MRO project leaders and MRO project team members are
able to update the Milestones section.
[Click to jump to the overview of ]

Steps: Project Management initial set up

1) Click the Edit button, in the upper right corner, then click the Add Milestone button.

2) Now you can input the information you want:

a. Type: Milestone (to be achieved at a certain date) or Phase (has a start and end date)
b. Title
c. Planned Start Date (only for phases)
d. Planned End date (for both Milestones and Phases)
e. Start Date (estimate or actual, only for Phases)
f. End Date (estimate or actual , for both Milestones and Phases)
g. If you don’t know the estimate dates yet, you can set TBD
h. Remarks
i. Phase: You can also assign phases and milestones to a specific phase by selecting one
of the pre-defined layover phases from the drop-down menu.
j. You can set the Milestone/Phase to internal, which means only users from the MRO
Team will see it.

3) Once you are done, do not forget to click on the Save button.

Steps: Updating the Milestones

1) When a milestone/phase has been achieved, go to the Edit screen and mark it as achieved. The
date entered in Start/End Date is then entered as the actual start date/end date.

2) If you need to change an estimated milestone/phase date, you can change the Start Date/End Date.

3) For Phases, you can enter a percentage that has already been achieved.

4) Update the Status of each phase. Click on Update Phase Status button and select the current status
of each phase.

Xxx Make use of the Save as Template button for recurring milestone plans. Next time you
want to use the same or a similar milestone plan, just click on the Select Template button.

When you initially set up the Planned Dates, it is automatically copied in Start/End Dates. If
you change the planned date during the editing process, it is not changed automatically for
the Start/End Date. This needs to be done manually.

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10 MATERIALS
Critical materials can be reported in the Materials section. Various
parameters including due dates, shipping information and ownership
can be entered in the list enabling material coordinators both from
Customer and MRO side to keep a better overview.

On the Layover Dashboard, the tile displays the number of open

material requests and gives a brief overview of the materials which are
TAT critical.

User roles: Project leaders and project team members both from MRO
and Customer sides can edit the Material section.
[Click to jump to the overview of AVIATAR MRO Management]

Steps: Manual entries

1) Enter the Materials section either by clicking on the tile on the Layover dashboard or by going
through the navigation bar on the left hand side.

2) Click on Update and then on Add Material.

3) Assign the responsible party, check if the material is TAT critical or not, enter information in all
relevant fields and choose the status of the material request.
5) Click on the Save button. Once the material is saved, you can also attach files if needed.
Steps: Insert materials from an external source

1) Copy one or multiple lines from your external source, such as Excel or SAP, and insert it in the first
empty field.

2) Assign the responsible part and check if the material is TAT critical or not. This information cannot
be copied/pasted from an external source and has to be updated manually.
3) Click on the Save button.

Xxx When you copy and paste from another file, it is important that the columns in the file are
in the exact same order as on the AVIATAR MRO Management materials section.

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11 COMMERCIALS
The Commercials section helps you to keep track of all layover costs. It gives you and more importantly
the airline an overview of the labour, material and miscellaneous costs.

User rights: By default, the Commercial section is only visible for the MRO users. Only after the MRO
Project Leader or a Team Member has proactively activated the section, it becomes visible for the
customer users as well. Thus, the MRO project team can decide whether to use the Commercials
internally, or to share them with the customers as well. No matter whether the section is activated for
the customer or not, only the MRO assigned to the project as leaders or team members can make or
update commercial entries. [Click to jump to the overview of AVIATAR MRO Management]

Steps: Activate the Commercials to the Customer

1) Enter the Commercials by using the navigation menu on the left hand side of your screen.

2) On the top left corner of the Commercials Screen, a Status button is displayed. It is set as Not active
by default.

3) To activate the section so that the customer is able to see it, click on the button to change the
Status to Active.
4) Once you do that, a window message will ask you to confirm your choice.
Xxx As an MRO user, please keep in mind the customer will only see the Commercials after you
have set the status to active. Before that, users from the customer side won't see the Commercials
section at all. At any time you can deactivate the customer view by clicking on the left side of the
Status button.

Once the Commercials section is active, both MRO and customer users will be able to see and access
it.

The Commercials section automatically displays all costs from any Customer Approval Action that
includes cost items. The last column of the table below the graph displays the source of the cost line
item. If the cost line item is coming from an approval action, you can click on the icon and jump right
into the respective action for further information. All manually added cost items are marked with the
following item:

13
11.1 Add Commercials Manually

1) Enter the Commercials by using the navigation menu on the left hand side of your screen.

2) Click on Update Status on the top right corner of the Commercials screen.

3) Make sure you have selected the correct tab on the top right corner of your screen (Labour, Materials
or Misc).

4) Click on the Add costs button on the left side of the screen.

5) Enter all relevant information for each cost item. Title, Date and Unit Price are mandatory
fields and need to be filled.

6) Click on Save.

Xxx The total costs associated with each line are calculated as follows:

Quantity x Unit Price + Additional Costs = Total Costs

11.2 Add Commercials from an external Source

1) Copy one or multiple lines from your external source, such as Excel or SAP, and insert it in the
first empty field. You can refer to the excel template provided.

2) Click on the Save button.

Xxx When you copy and paste from another file, it is important that the columns in the file are in
the same order as in the Commercials section on MRO Management. Please also make sure that
the dates in the source file are in a format that is accepted by MRO Management.

14
11.3 Navigate through your costs

The graph displayed on the Commercials screen integrates all your entered costs. Each section, Labour,
Material and Miscellaneous have a dedicated graph and table.

In the Commercials section select either the section Labour, Material or Miscellaneous on the top right
corner of your screen. The graph and table will change accordingly.

The graph shows you the evolution of your related costs throughout the layover days. The (X) axis
represents your layover days and the (Y) axis represents the Costs in EUR or USD.
In the table, you can filter the costs by date, status and every other columns.
On the top right corner of your screen, by selecting Approved, Pending or Overall, only the related costs
will be displayed in the table. Pending costs are displayed in gray.

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12 ACTIONS
The Actions section enables the MRO and customer to create requests
for approval, requests for decisions and share relevant information.

On the Layover Dashboard, the Customer Actions tile and the MRO
Actions tile are displayed and show the number of Open Actions
assigned to the respective party. Thus, you always know at first glance
how many actions you still need to answer and you can see the top
three action titles.

User roles: Project leaders and project members of both parties

(Customer and MRO) can create actions. Anyone from the responsible
party who is a project team leader or team member can reply to an
action.
[Click to jump to the overview of ]

There are three types of actions: Sharing of Information, Request for Approval and Request for Decision.

12.1 Navigation, Templates and Drafts

There are four Action Sections that can be accessed via the side bar: MRO Actions,
Customer Actions, Internal Actions and Drafts. The actions in the sections “Internal”
and “Drafts” are only visible to users from the creating party.

In order to look for specific actions, there are two possible ways to filter the list of all actions in the
respective section:
First, within the sections “MRO”, “Customer” and “Internal” it is possible to either display the list of all
actions, or to only display the ones that are open or closed. This can be done via the filter on the top
left:

Second, a more detailed filtering is possible by selecting “Show additional filters” which allows the users
to look for specific actions based on different criteria:

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12.2 Approval

This action type is used to request an approval for additional materials, tasks
or miscellaneous.

Steps: Create

1) Click on the New Action button on the upper right.

2) Select a responsible party. This can either be the customer or the MRO.
If you select Internal, the action is only visible to your project team
internally and won’t be visible to the other party.
3) Select Approval as action type.
4) Choose a category, specify a title and a description as well as any other relevant information.
5) In order to add cost items select Add Labour, Add Material or Add Miscellaneous within the
respective section to add an empty cost line item that can be filled.
6) Specify an Assignee to the action and add a Due Date if needed.
7) After filling the required fields, click on Create Action button to create the action. If you have some
missing information, you can save it as a draft by selecting Create Draft and complete later.
8) It is also possible to edit an action that is already created, if the action is not yet closed, this can be
done by selecting the Edit in the top right corner, after selecting the respective action. If the action
is already closed, it needs to be reopened. This can be done by selecting the respective action and
scrolling all the way down. When selecting Reopen Action, the edit screen will be opened up and
changes can be made. After Saving the Action again, it will now be Open again and the responsible
party needs to decide on it again.

12.3 Information

This action type is used to request or share specific information.

Steps: Create

1) Click on the New Action button on the upper right.

2) Select a responsible party. This can either be the customer or the MRO. If you select Internal, the
action is only visible to your project team internally and won’t be displayed towards the other party.
3) Select Information as action type.
4) Choose a category, specify a title, enter a description and add any further information relevant for
the Action, it is also possible to attach a file.
5) Specify an Assignee to the action and add a Due Date if needed.
6) After filling the required fields, click on the Create Action button to create the action. If you have
some missing information, you can save it as a draft by selecting Create Draft and complete it
whenever you want.

7) It is also possible to edit an action that is already created, if the action is not yet closed, this can be
done by selecting the Edit in the top right corner, after selecting the respective action. If the action
is already closed, it needs to be reopened. This can be done, by selecting the respective action and
scrolling all the way down. When selecting Reopen Action the edit screen will be opened up and
changes can be made. After Saving the Action again, it will now be Open again and the responsible
party needs to decide on it again.

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12.4 Decision

This action type is used to let the other party choose between two or more options.

Steps: Create

1) Click on the New Action button on the upper right.

2) Select a responsible party. This can either be the Customer or the MRO. If you select Internal, the
action is only visible to your project team internally and won’t be displayed towards the other party.
3) Select Decision as action type.
4) Choose a category, specify a title and enter a description.
5) Enter a description for each option (min. two options) and enter a value if necessary. You can add
as many options as you want.
6) Specify an Assignee to the action and add a Due Date if needed.
7) After filling the required fields, click on the Create Action button to create the action. If you have
some missing information, you can save it as a draft by selecting Create Draft and complete it
whenever you want.
8) It is also possible to edit an action that is already created, if the action is not yet closed, this can be
done by selecting the Edit in the top right corner, after selecting the respective action. If the action
is already closed, it needs to be reopened. This can be done, by selecting the respective action and
scrolling all the way down. When selecting Reopen Action the edit screen will be opened up.

12.5 Replying to an Action

Both the creating as well as the receiving party have several different options to reply to an action

Steps: Reply
1) Open the action and click on the Reply to Action button on the bottom left.
2) Select the desired Reply Option, they differ between the different Action Types and based on
whether you belong to the creating or receiving party, an overview is displayed below.

Approval Information Decision

Creating Comment Only* Comment Only* Comment Only*
Party
Supersede* Supersede* Supersede*
Receiving Comment Only* Comment Only* Comment Only*
Party
Approve Acknowledge Approve (For each Decision
Option)
Reject*
Reject*
*Comment required

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Reply Option:
Comment Only Allows both parties to add a comment to an action, which will be visible to the
users from both project teams.
Status Change: Once the first comment is added to an action the Status changes
from New to In Progress
Supersede Allows the creating party to close an action, because it is no longer relevant or an
updated version of the action is available.
Status Change: The Status of the action changes from New to Superseded
Approve Allows the receiving party to approve an action and all connected costs.
Status Change: The Status of the Action changes from New to Approved
Reject Allows the receiving party to reject an action and all connected costs.
Status Change: The Status of the Action changes from New to Rejected
Acknowledge Allows the receiving party to acknowledge an action.
Status Change: The Status of the Action changes from New to Closed

Xxx Once an action is closed, approved or rejected, the decision can’t be changed anymore by
the responsible party. However, you can still use the Reply to Action button in order to leave a
comment.

Every action that has been rejected or approved can be reopened again by the creating party.
The status of the action will then change to Reopened. In that case the responsible party can
submit another reply.

Xxx After closing an action, a revision sheet is automatically created. All information of the action
and the decision that was taken are summarized in a PDF document that is automatically
attached to the action.

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13 INFO SECTION
In the bottom of the navigation menu, you can access the Info section where you see all the relevant
information of your Layover, Aircraft and Contract.

13.1 Layover Info and Completion

In the Layover Information, you can update the planned, estimated and actual start and end date of your
layover, as well as Start and Complete an Event.

User roles: Only project leaders can start and complete layovers. [Click to jump to the overview of ]

Steps: Start Event

1) Open the Layover Information Section via the Side Bar or the Dashboard.
2) If the estimated start date of the layover has been reached, you can click
on Start Layover. You will also see a pop-up window which allows you to
start the layover once the estimated start date is reached. If needed,
adapt the estimated start date accordingly.
3) The layover will automatically be moved from Upcoming to In Progress.

Xxx Make sure the planned arrival and planned end information are maintained correctly before
starting the Layover as this can’t be changed afterwards.

Steps: Update Layover Data

1) Click on Update in the Layover Section.
2) You can now edit the data: The Planned TAT indicates the number of days of the layover that
were initially planned. The estimated TAT shows the number of estimated days of the layover.
You can enter the Arrival and Departure Information as well as Information about the Check in
the lower part of the section.

Steps: Complete Event

1) Open the Layover Information Section via the Side Bar or the Dashboard.
2) Once the estimated layover end date has been reached, you can click
Complete Layover. You will also see a pop-up window which allows you to
end the layover once the estimated end date is reached. If needed, adapt
the estimated start date accordingly.

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 3) The layover will automatically be moved from In Progress to Completed.

13.2 Aircraft Information

In this section, you can check and update the information related to your Aircraft, such as Tailsign, MSN,
A/C Type. You can also upload and store aircraft related documents here.

13.3 Contract Information

In this section you can store the contract related information from pricing to material provisioning rules,
material handling charges, and so on.

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14 PRINT REPORT
You can generate two types of reports as a PDF document. This way, you can gather all the information
you need in one single document with just a few clicks.

14.1 Customized Print Report

Steps:

1) In the upper right corner of your

Layover Dashboard, click on Create
Report button.

2) By checking the boxes, select which

information you want to export. The
buttons Select all and Select none
help you to be quicker on this,
depending on how much
information you need to include.

3) You can add Additional Notes,

which are displayed on the print
report. They are however not saved
in future reports.

4) Once you have customized your print

report, click on Create Report on the bottom left.

5) You will see an overview of your print report. If you want to change your selection, click on Back
button. Click on Print button on the upper left corner to save or print your report.

6) If you need to generate the Print Report on a regular basis, you can save your selection as a template.
Next time you generate the report, just click on the Select Template button.

14.2 One Pager Print Report

The One Pager is standardized to one page and includes

the following preselected information:

1) Last three TAT items

2) Work center item from today and tomorrow marked

as highlights

3) Progress

4) Next five open milestones

5) TAT critical materials

In order to create the One Pager, you need to click on One Page - Print Report.

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15 VIDEO CONFERENCE
The video conference feature can be used for any inspection on the aircraft which requires the presence
of the customer. Typical use cases are the cabin inspection and close-up inspection.

Several users from both sides can be joining the conference, however only one user at a time can video-
stream.

User rights: Only the MRO project leader can schedule a video conference and upload actions. The
Customer project leader and project members can reply to the actions sent during the video conference.
[Click to jump to the overview of ]

Xxx You can launch a video conference on all devices: desktop, mobile and tablet. However,
keep in mind to use Safari for iOS device and Google Chrome for Android.

Steps: Schedule a Conference

1) Enter the Conference schedule under the Video Conference section on the navigation bar on the
left hand side.

2) Click on Schedule New Conference button displayed on the top right corner.

3) Select an appropriate conference name, the date and time, and click on Save. Your new scheduled
conference appears on the Conference Schedule Screen.

Steps: Assign Action Drafts to the Conference

1) Create a Draft Action you would like to discuss during the conference.

2) In the navigation menu, enter Draft Actions section.

3) Select the Actions relevant to the conference by checking the box, then click on Add conference.

4) Select the conference to which the actions should be assigned.

In the Conference Schedule section, you can check the actions which have been assigned to the
conference. You can re-prioritize actions by drag and drop.

You can upload the conference agenda or any other supporting document by clicking on Upload Report.

You can reschedule the conference or delete the conference.

Steps: Start and Joining a conference

1) In the bottom left of the navigation menu, enter the Conference Schedule

2) Select the Conference you want to join and click on Join. You can check who is already attending
the video conference.

3) The MRO needs to start the conference by clicking on the video icon (activate camera). Only one
person can share their camera.

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To enable both parties to discuss about the Actions and allow the customer to take decisions, the MRO
has to share the actions by following different steps.

Xxx As an MRO, please keep in mind the customer will only see the actions after you sent them
to him. Before that, users from the customer side won't see anything in the actions field.

Steps: Send Actions to the Customer

1) Select the Action you are currently discussing with the

Customer.

2) Click on Send button so that the Customer sees the Action and
can react to it.

Steps: Reply to an Action

1) In case of request for approval or decision, the customer is able

to immediately approve, reject or select an option.

2) In case the customer is not able to take final decision during the
conference, or if the action is a request for information, he can
postpone the action and reply later.

3) Once the customer submits his reply, it will be indicated to you

during the video conference by the small sign in the upper right
corner of the action tile. All the actions which are discussed
during the video conference will be available in the Actions
section.

As a customer, you will be able to make a final decision on all the

postponed actions after the conference (they will still be open).

There will be a special remark in the Replies section of all actions approved during a conference,
indicating in which conference the decision has been taken.

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16 CREATE USER ACCOUNTS
With AVIATAR User Management, User Administrators are able to create new users accounts for their
users of their company and delete existing users. A User Administrator can decide to assign a user
account the role of a company admin or a “normal” company user.

Xxx Only users who are assigned as User Admin can create new user accounts.

Steps: Create a new User Account

1) Log in to your AVIATAR Account and Select the AVIATR Logo on the top right of the Screen.

2) Select User Management.

3) Select Groups and click on the Company-Group you wish to add additional Users to.

4) Select one of the following Categories:

a. User-Admin: Gives the user the right to also access the User Management and add/delete
Users from the Group.

b. MRO-Management BMS MRO Admin: The user will be able to see and access all projects
assigned to the company. The user will also be able to manage the Project Teams of all
layovers.

c. MRO-Management BMS MRO User: The user will be able to see all projects but need to be
added to a Project Team in order to access the Project.
Xxx A User with the Role MRO-Management BMS MRO User needs to be manually
added to all projects he requires access to – thus, it makes sense to add people who
require access to most or all layovers as MRO-Management BMS MRO Admin, users
in this group can add themselves to the Project Team if needed.

5) After selecting the category, select Add User and tick the Option Create a new user and add it to
this group. Below this, you need to enter the E-Mail Address, First and Last Name of the new User.
6) When selecting Create and Add the Account is created and an automatic E-Mail to activate the
account will be sent to the new User.

Steps: Delete an existing User Account

1) Log in to your AVIATAR Account and Select the AVIATR Logo on the top right of the Screen.

2) Select User Management.

3) Select Groups and click on the Company-Group for which a User Account needs to be deleted.

4) Select All Users to ensure that the entire Account is deleted and to not only delete specific rights
from the Account.

5) Click the red cross next to the E-Mail Address from the User and confirm the deletion of the
selected Account

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Steps: Resending an Activation E-Mail

In case the activation E-Mail is no longer valid or it didn’t reach the recipient after an Account was
created or if a User does not remember the login credentials of the user account a new Activation E-
Mail can be sent out.

1) Log in to your AVIATAR Account and Select the AVIATR Logo on the top right of the Screen.

2) Select User Management.

3) Select Groups and click on the respective Company-Group for which a User Account needs to be
deleted.

4) Select All Users.

5) Click the Detail Button next to the E-Mail Address from the User.

6) Select Resend Activation Email.

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