Modul English Conversations

REISA RIANI, S.Pd.
ENGLISH CONVERSATION
KODE PROGRAM PELATIHAN: SIHI/EC/20-21/01
SIHI
SUBANG INTERNATIONAL HOTEL INSTITUTE
2020
Preface
Based on the government regulations and guidance of education system, a training or course
of in-formal sector, it is necessary to adapt and develop its quality in running the program. This
module is constructed to meet the standard of national work competency frame especially in English
Conversation.
The writer has tried her best to accomplish this module at frame standard on the needs of
English Conversation which needed by hotel students. Every unit on this module contains the
objective learning and learning assessment that both sides between instructor and students would
engage and aware the expected targets of learning and studying processes at the same quality. The
contents of this module take much of knowledge/ summaries needed where they could support
students in doing their English Conversation Practice sessions.
This construction is expected in fulfilment of our curriculum which focuses on 30% theory
and 70 % dry practice. Why do we apply it? The curriculum is obviously aware of the system of short
course target.
In the long run, the writer would like to thank you to all sides that help to present this module.
Subang, July 2019
Writer
Reisa Laksmi Riani
Table of Contents
EXPRESSION 1 Greeting........................................................................................................1
EXPRESSION 2 Introduce Yourself and Others......................................................................2
EXPRESSION 3 Time & Calculation........................................................................................3
A. TALKING ABOUT TIME................................................................................................3
B. CALCULATION..............................................................................................................6
EXPRESSION 4 How to Describe Objects..............................................................................8
A. HOW TO DESCRIBE OBJECTS...................................................................................8
B. EXPLAINING STEPS IN AN INSTRUCTION (HOW TO…).............................................10
EXPRESSION 5 Asking and Giving Information....................................................................12
A. ASKING FOR INFORMATION.....................................................................................12
Yes / No Questions.........................................................................................................12
WH- Questions................................................................................................................14
B. GIVING INFORMATION..............................................................................................16
C. DIALOGUE USING EXPRESSION OF ASKING AND GIVING INFORMATION.........16
EXPRESSION 6 Telephoning.................................................................................................19
EXPRESSION 7 Asking & Offering Help................................................................................23
A. ASKING FOR HELP.....................................................................................................23
B. GIVING HELP..............................................................................................................23
C. MAKING OFFERS.......................................................................................................23
D. RESPONSE.................................................................................................................24
EXPRESSION 8 Asking & Giving Suggestion........................................................................25
A. ASKING FOR SUGGESTION......................................................................................25
B. GIVING SUGGESTION................................................................................................25
C. ACCEPTING SUGGESTIONS.....................................................................................25
D. REFUSING SUGGESTIONS.......................................................................................26
EXPRESSION 9 Apologizing..................................................................................................27
EXPRESSION 10 Complaint..................................................................................................28
EXPRESSION 11 Gratitude....................................................................................................30
EXPRESSION 12 Opinion......................................................................................................31
A. ASKING FOR OPINIONS............................................................................................31
B. GIVING OPINIONS......................................................................................................31
C. AGREE & DISAGREE..................................................................................................32
EXPRESSION 14 How to Give Instructions & Directions.......................................................33
A. THE INSTRUCTIONS..................................................................................................33
B. DIRECTIONS...............................................................................................................35
EXPRESSION 15 Making Appointment..................................................................................41
EXPRESSION 16 Prohibition.................................................................................................43
EXPRESSION 17 Giving Bad & Good News.........................................................................45
EXPRESSION 1
Greeting
After learning this chapter, you will be able to:

 Greet people in formal way
 Greet people in informal way
How do you say Hello in English? Besides some simple greeting words such as
“Hello” or “Hi”, there are many different ways to say hello to someone in English.
Here are some common greeting expressions that you can use when you meet someone.
General greetings (Formal) General greetings (Informal)

Hello Hi
Good morning/ Good afternoon/ Good Hey
evening What’s up?
How are you? How’s it going?
How are you How have you been?
doing? Nice to What’s new?
meet you It’s nice What’s going on?
to meet you How are things?
I’m pleased to meet you. How’s your day?
It’s a pleasure to meet you. How’s your day going?
I’m glad to see you. Good to see you.
How do you do?
Greeting someone you haven’t seen for a Useful responses when greeting people
long time. I’m doing very well, thank you. And you?
Long time no see. I’m fine, thank you.
It’s been a while. Great, thanks. How are you?
It’s been a long time. Not bad. You?
It’s been such a long time. Couldn’t be better? How about you?
It’s been too long. Wonderful, thank you.
I’m so happy to see you again.
Wow, it’s so good to see you again!
What have you been up to?
EXERCISE
 Greet someone that you’ve never known before
 Greet your friend
1
EXPRESSION 2
Introduce Yourself and Others

 Introduce yourself
 Introduce someone else
There are many different ways to introduce yourself and other people in English.
Here are some common phrases and expressions often used:
Introducing yourself
Hello. My name is …
Hi. I’m …
Nice to meet you. I’m …
Pleased to meet you. I’m …
It’s a pleasure to see you. I’m…
May I introduce myself? I’m…
How do you do? My name is…
Let me introduce myself. I’m …
I’d like to introduce myself. I’m …
Introducing others: Useful responses

John, I’d like to when introducing
introduce you to Mary. yourself or other
John, please meet people:
Mary. Nice to meet you.
John, I’d like you to I’m pleased to meet
meet Mary. you.
John, have you met It’s a pleasure to meet
Mary? you.
John, let me introduce Glad to meet you.
you to Mary. How do you do?
John, this is Mary.
Mary, this is John.
EXERCISE
Now, try to make a simple, short dialogue with your partner, talking about introducing each
other in English. Then, try to introduce your partner to the other person.
2
EXPRESSION 3
Time & Calculation

 Listen to catch what time it is according to information given on an audio file
 Write the time and calculation correctly based on the situation
 Say the time and calculation correctly based on the situation
 Apply the time and calculation vocabularies correctly in a conversation.
A. TALKING ABOUT TIME

Here are some common sentences and expressions you can use when talking about
time in English:
- What time is it? - It’s too late now.

- What’s the time? - My watch is stopped.
- Could you tell me the time? - My watch is slow.
- Do you know what time it is? - Don’t waste your time doing nothing.
- How long have you been waiting? - I didn’t think it was so late.
- Do you have free time - We have plenty of time.
this afternoon? - Give me a little more time.
- What time can we meet? - It’s time to leave.
- What should we do to kill time? - It’s almost time to go home.
- It’s ten o’clock. - Time went by so fast.
- It’s midnight. - The supermarket opens at 9 a.m.
- It’s 6 A.M now. - The class starts at 8 in the morning.
- See you at 8 P.M.
- I can’t tell you exactly what time
we will arrive.
GENERAL CONCEPT OF A CLOCK ••••
To say time in English, here’s the formula:

Minute(s) + past/ to + hour
1 to 30 minutes : past
31 to 59 minutes : to
Mention the minutes first, then ‘past’ or
‘to’, and the hour
For example : 07:25

Read : 25 past 7 (twenty-five past
seven)
English Conversation By Reisa L. R., S.Pd. 3

 When to use o'clock
o'clock (abbreviation: of the clock) only on the hour
 Quarter past and to

Quarter → 15 minutes
half → 30 minutes
 The minutes
Multiplies of 5: leave out the word minutes
(but: 6.01 → It's one minute past 6.)
Examples:
Timetables,
Analogue Digital Normal Use Hints
TV, etc.
6:00 It's 6 o'clock.
6:05 It's 5 past 6. It's six oh five.
past and
the
It's
6:15 previous It's six fifteen.
quarter past 6. hour (here:
6)
6:30 It's half past 6. It's six thirty.
to and the
following It's six thirty-
6:35 It's 25 to 7.
hour five.
(here: 7)

Timetables,
Analogue Digital Normal Use Hints
TV, etc.
It's quarter to It's six forty-

6:45
seven. five.
It's six fifty-

6:55 It's 5 to 7.
five.
7:00 It's 7 o'clock.
The 12-hour-system in English
In English there is no 24-hour-system (sometimes it is used on TV and in timetables).
15:00 is 3 o'clock (p.m.) (on TV: fifteen hundred). That's why you use a.m. (Latin: ante
meridiem) and p.m. (post meridiem) in situations where it is necessary to point out that
you want to say in the morning or in the evening. In other situations (or when it is clear
that school starts in the morning and the party in the evening) it is left out.
24 hours 12 hours
0:00 Midnight
0:01 12:01 am
8:00 8:00 am
12:00 Noon
12:01 12:01 pm
14:00 2 pm
18:00 6 pm
23:59 11:59 pm

B. CALCULATION
10 + 5 = 15
Ten plus five equals/is fifteen
Ten plus five equals fifteen or Ten plus five is fifteen.
22 - 11 = 11
Twenty-two minus eleven equals/is eleven
Twenty-two minus eleven equals

eleven, or Twenty-two minus eleven
is eleven.
17 x 3 = 51
Seventeen multiplied by three equals/is fifty-one
Seventeen multiplied by three equals fifty-

one Or Seventeen multiplied by three is
fifty-one.
15 ÷ 5 = 3
Fifteen divided by five equals/is three
Fifteen divided by five equals three or Fifteen divided by five is three.
WRITING TEST
Try to say the following time and calculation in English.
1 . 16.00 =
...................................................................................................................................
2 . 3.10 =
...................................................................................................................................
3. 4.03 =
...................................................................................................................................
4. 17.30 =
...................................................................................................................................
5. 6.15 =
...................................................................................................................................
6. 12.00 =
...................................................................................................................................
7. 10 + 7 = ……
...................................................................................................................................

8. 25 - 13 = ……
...................................................................................................................................
9. 2 x 8 = ……
...................................................................................................................................
10. 24: 2 = ……
...................................................................................................................................
LISTENING TEST
Listen to the audio file and write down what you hear.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

EXPRESSION 4
How to Describe Objects

 Describe someone/ something using the correct language features
 Explaining the steps of making something
 Write the description of a specific objects correctly
 Apply the description of an object in a conversation
 Apply the adjectives order and cooking vocabularies correctly in a conversation.
A. HOW TO DESCRIBE OBJECTS

Learning English means hearing many new words you've never come across before.
When you talking to someone and say a word you don't know it's important for you to find
out what it is. Here's how we can ask for the meaning of a noun and how we can describe
objects. This exercise will help you learn a few useful expressions as well as reviewing your
vocabulary.
How many of these objects do you know?

What's a pen? What's a telescope?
It's something we use to write with. It's the tube shaped object we use to see
the stars or things that are far away.
What's a balloon?
It's a brightly colored rubber bag that What's a giraffe?
gets bigger when filled with air or It's an African animal that has a very long
gas. They are used as party neck.
decorations.
What's a spoon?
It's the thing we use to stir your coffee / it's
the thing we use to eat soup with.
WARMING UP •••
Now read through these questions and decide which objects are being described.
1) What's a stamp?
2) What's a plate?
a. It's the object you wear on
a. It's the colored liquid we use to
your wrist that shows you
change the color of walls.
the time.
b. It's the flying vehicle that has an
b. It's the small piece of paper we
engine and wings.
put on letters before we send
c. It's the flat round object we put food
them.
on.
c. It's the thing you wear
aroundour waists to keep our
trousers up.

3) It's the school subject where you learn 4) It's the spicy, dark powder that's
about the past. made from crushed seeds we use to
a. What's biology flavor food.
b. What's history? a. What's sugar
c. What's geography? b. What's pepper?
c. What's salt?
5) Scissors are the things we use to…. 6) A stethoscope is the thing a doctor uses
a. glue paper to....
b. fold paper a. listen to your heart
c. cut paper b. check your weight
c. look inside your ears
Language Features:
 Specific participant : has a certain object, is not common and unique (only
one). for example: Bandengan beach, my house, Borobudur temple, uncle
Jim
 The use of the adjective (an adjective) to clarify the noun, for example:
a beautiful beach, a handsome man, the famous place in jepara, etc.
 The use of simple present tense: The sentence pattern used is
simple present because it tells the fact of the object described.
 Action verb: verbs that show an activity (for example, run, sleep, walk,
cut etc….)
Adjectives order Words examples Sentences Examples

difficult, horrible, easy, beautiful,  There is a beautiful girl
Opinion
important, good, nice  It’s an easy question
large, tiny, little, big, small, tall, high,  She’s a beautiful tall girl
Size
enormous  a big fat dog
square, round, flat, rectangular,
Shape It’s a new rectangular table
annular, triangular
Age young, old, ancient, new He’s a kind young man
red, black, white, blue, reddish, There are big black clouds
Color
purple, green, brown floating in the air
Lunar, French, Eastern, Greek, Raisa is a popular Indonesian
Origin
American, Indonesian, Thai singer
At my home there is a
wooden, metal, cotton, paper, gold,
Material beautiful square wooden
marble, silk table in the dining room
travelling, meeting, sleeping, It’s my mom’s beautiful
Purpose/qualifier
swimming, touring, weeding wedding dress
Is there any object that is unique to your country or culture that native English-
speakers might not know? What is its name and what is it used for? Write a sentence
describing this object here:

B. EXPLAINING STEPS IN AN INSTRUCTION (HOW TO…)
Language Features:
 Using Simple Present Tense.
 Use imperative sentence which is a form of sentence usually used to give orders.
Examples don't mix, turn on, cut into slices and so on.
 Uses connective of sequence (then, while, next, etc.).
 Use numbering (first, second, third, etc.).
 Use action verbs. For example, turn, plug, put, etc.).
 Use adverb. Examples: slowly, carefully, and so on.
COOKING VOCABULARIES
Here are some vocabularies that you can use for describing steps of cooking.
Try to find out the definition of each words from the dictionary and try to apply them in a
sentence.
1. ADD : 22. MELT :

2. BAKE : 23. MICROWAVE :
3. BARBECUE : 24. MINCE :
4. EAT : 25. MIX :
5. BLEND : 26. OPEN :
6. BOIL : 27. PEEL :
7. BREAK : 28. POUR :
8. BROIL : 29. OAST :
9. CARVE : 30. SAUTÉ :
10. CHOP : 31. SCRAMBLE :
11. COMBINE : 32. SIFT :
12. COOK : 33. SLICE :
13. CRUSH : 34. SPRINKLE :
14. CUT : 35. SQUEEZE :
15. DRAIN : 36. STEAM :
16. FRY : 37. STIR :
17. GRATE : 38. STIR-FRY :
18. GREASE : 39. TENDERIZE :
19. GRILL : 40. WASH :
20. KNEAD : 41. WEIGH :
21. MEASURE : 42. WHISH :
EXERCISE
Now you know the language and vocabularies you need in describing objects, so it’s
time for you to try to describe something/ someone orally (without any script) using the
language features and structures of describing objects correctly. (In front of the class or
video recorded)*
*at least 5 sentences (function, colour, shape, material, steps of making)

**you are allowed to add some more things to explain (opinion, age, size, price, etc.)

EXPRESSION 5
Asking and Giving Information

 Listen to get specific and detailed information
 Write the expression of asking and giving information correctly
 Apply the expression of asking and giving information correctly in a conversation
A. ASKING FOR INFORMATION

Asking for information is our expressions to ask questions or to ask about
explanations from what we said to someone else, so we get what we asked.
Yes/No Question WH- question
 Using Modal verb

Present: Can, Will, Shall, Must, May
Past: Could, Would, Should, Had to,
Might
 Using WH-Questions:
 Using To Be Verb What, When, Who, Where, Why, and
Present: Is, Are How
Past: Was, Were
 Using Auxiliary Verb

Present: Do, Does
Past: Did
There are many different ways to form questions. We will look at two kinds of
questions. One is called a yes / no question and the other is called a WH- question.
Yes / No Questions
A yes / no question is a question that can be answered with yes or no. Yes / no
questions can be formed using the words is / are or do / does.
The most common type of yes / no question is formed by putting a ‘to be verb’ (for
example, is or are) at the beginning of a question.
Making a Question with a “To Be” Verb

Example (be-verb: IS)
Statement Question Answers
Yes, he is.
Elliot is reading a book. Is Elliot reading a book?
No, he isn't.
Example (be-verb: ARE)
Yes, they are.

They are from Greece. Are they from Greece?
No, they are not.
Another common type of yes / no question is formed by adding do or does at the beginning
of a sentence.
The form of this kind of yes / no question is: Do / Does + subject +verb*
Making a Question with “Do” or “Does”
Yes, I do.
I eat breakfast at 7 a.m. Do you eat breakfast at 7 a.m.?
No, I don't.
Yes, I do.
I listen to music. Do you listen to music?
No, I don't.
Yes, he does.
He doesn't work on the
Does he work* on the computer? No,
computer.
he doesn't.
Yes, we do.
We don't watch TV every night. Do we watch TV every night?
No, we don't.
Yes, I do.
I start work at 8 p.m. Do you start work at 8 p.m.?
No, I don't.
Does it take an hour to walk Yes, it does.

It takes* an hour to walk home.
home? No, it doesn't.
* Note that the -s is never added to the verb when using do / does in a question.

WH- Questions
Questions can ask for information. You ask for information using WH-
question words (who, what, where, how, whose, why, and when).
WH- questions have a different structure when "who" is the subject.
Information Questions
Question WH- Word Structure Answer
Where is the hotel? Where question word + The hotel is on

Information about auxiliary verb + Douglas Street.
place subject
What is your What question word + My name is

name? Information about auxiliary verb + Rachael.
things subject
Why is the road Why question word + The road is wet

wet? Information about auxiliary verb + because it was just
the reason for subject raining.
something
When do you get When question word + I get up at 7:00

up? Information about auxiliary verb + every morning.
time subject (+ verb)
How do you drink How question word + I drink my coffee

your coffee? Information about auxiliary verb + with milk and
the manner or way subject (+ verb) sugar.
in which something
is done
Who lives in that Who (subject) question word + My mother lives in

house? Information about verb that house.
people
Whose pen is this? Whose question word + That is Camilla's

Information about subject + verb pen.
possession (who
the owner is)

WRITING TEST
Make YES/NO questions or WH- questions from each sentence. For WH- questions,
make a question which asks about the bold words.
(Untuk pertanyaan WH-question, buatlah pertanyaannya sesuai kata yang dicetak tebal/
bold sebagai jawabannya.)
1. The girls like cats. (yes/no)

Do the girls like cats?
2. The girls like cats. (WH)

What do the girls like?
3. Sue likes cats. (yes/no)
4. Sue likes cats. (WH)
5. Ann hates Bill. (yes/no)
6. Ann hates Bill.(WH)
7. Ana went to Nanaimo last weekend. (yes/no)
8. Ana went to Nanaimo last weekend. (WH)
9. Jose is in the library. (yes/no)
10. Jose is in the library. (WH)
11. David will make pizza tonight. (yes/no)
12. David will make pizza tonight. (WH)
13. Sandy cooks well. (yes/no)
14. Sandy cooks well. (WH)
15. Emily drove to school yesterday. (yes/no)
16. Emily drove to school yesterday. (WH)
17. Heather will marry Adam because he's rich. (yes/no)
18. Heather will marry Adam because he's rich. (WH)
19. Ed ate all the food. (yes/no)
20. Ed ate all the food. (WH)

There are a number of formulas used when asking for information in English. Here are some
of the most common:
- Could you tell me...? - Excuse me, could you tell me how to get
- Could anyone tell me....? to the bus station?
- Can you tell me...? - Can you show me on the map?
- Do you know...? - Excuse me. Do you know where the
- Do you happen to know...? police station is?
- I'd like to know... - How far is it to the beach form here?
- Could you find out...? - How are you today?
- Could you give me some idea of... - Where is Johan?
- I'm interested in... - What is in the box?
- I'm looking for.. - Who is this?
- Have you got an idea of....? - What's your name?
- Don't suppose you (would) know...? - Where do you live?
- I wonder if you could tell me...? - What time is it?
- I wonder if someone could tell me...? - What does your company do?
B. GIVING INFORMATION
There are some responses, for example:
- Yes, it is / was / will... - On your right

- Oh yes, I did / Oh no, I didn't. - Turn left and it is beside post office
- That's (quite) right. - Not so far, just 1 kilometer from here
- No, it isn't really so. - I'm fine
- I'm sorry but that isn't correct. - In his room
- Well, it's the contrary in fact. - A dozen of book
- We provide technical support. - This is Ani
- It's this way - I am Johnny
C. DIALOGUE USING EXPRESSION OF ASKING AND

GIVING INFORMATION
Here are some dialogues using expression of asking and giving information.
Dialogue 1
A : Excuse me. Can you tell me where the library is?
B : Sure. It's in front of the language laboratory
Dialogue 2
A : What's the matter with you?
B : I've got stomachache
A : You should go to the sickbay
B : You are right, but where? Can you tell me where it is?
A : Sure. It's next to the principal's office
B : Thanks

EXERCISE
A. Translate these questions into Bahasa Indonesia.
1. Do you recognize her?
2. Are you okay?
3. How do you go to the hotel?
4. Why do you say like that?
5. What did you do last night?
6. When does she come here?
7. How long have you been here?
8. What if the sky fell?
9. How big is your opponent?
10. Have you exercise today?
B. Translate these questions into English.
1. Kamu lagi apa?
2. Kamu kemana aja?
3. Kemarin kamu pergi sama siapa?
4. Apa yang kamu lakukan selama liburan?
5. Dimana kah toilet?
6. Gimana perasanmu sekarang?
7. Kapan biasanya kamu belajar?
8. Mengapa kamu memilih bekerja di bidang perhotelan?
9. Apakah orang tuamu baik-baik saja?
10. Apakah kamu mau mengerjakan tugas kuliah dengan ku?

SPEAKING TEST
Make a conversation with your friends/ family
1. Try to ask someone about his/her weekend, then you have to retell his/her story (based
on the information you’ve got)
2. Try to ask someone about his/her family, then you have to retell his/her story (based on
the information you’ve got)
3. Try to ask someone about how to use Google translate, then you have to retell his/her
story (based on the information you’ve got)
4. Try to ask someone about his/her house, then you have to retell his/her story (based on
the information you’ve got)
5. Try to ask someone about what he/she is going to do next weekend, then you have
to retell his/her story (based on the information you’ve got)

EXPRESSION 6
Telephoning
Speaking on the Telephone at Work

 Listen to get specific and detailed information on the phone
 Apply the expressions of speaking on the telephone based on different situation
TELEPHONING •••
Common Expressions for Speaking on the Telephone at Work
Type Formal Informal

 Hello. This is Susan. (Personal)
 Hello, thank you for calling [name
of company]. This is Susan – how
1. Answering the  Hello.
can I help you? (Professional)
Phone  Susan speaking.
 Good morning (good afternoon),
this is Susan. How can I help
you? (Professional)
 Hi. It’s Laure.

 This is Laure from [company
 Hi – it’s me. (Use this
name].
2. Greeting and when the other person will
 Hello. This is Laure. I am calling
Introducing recognize your voice. For
about… (your advertisement,
Yourself example, your mother,
information about your services,
your best friend, or your
to make a reservation, etc.)
brother.)
 Is available? (Example:
Is John available?)
 Is free?
 May I speak to ?
3. Asking to (Example: Is John free?)
(Example: May I speak to the
Speak to  Can I talk to ?
doctor?)
Someone (Example: Can I talk
 I’d like to talk with .
to mom?)
(Example: I’d like to talk with Mr.
Adams.)

 Can I put you on hold for
a moment, please?
 Would you mind holding for just a
moment?
 If it is ok with you, I am going to  Hold on a sec. (Note:
put you on hold for a moment. I “Sec” is short for “second”
4. Putting will see if she is available. and is another way to say
Someone on “Hold on a moment.”)
Hold NOTE: These expressions can also  Just a sec.
be used when you are not ready to  Just a moment.
speak in English on the phone. You
can use this moment to calm yourself
and prepare yourself to speak
English.
 I’m sorry – I didn’t catch that.

Could you please repeat
yourself?
 I’m sorry – do you mean to say
[identify what you understand]?
 Just to clarify, you said…  I’m sorry. Could you
5. Clarifying and (Example: Just to clarify, you repeat that?
Asking for said you were calling from RTR  Can you spell that?
Repetition Industries?)
 Would you mind spelling that
for me?
 Would you mind slowing down?
 Would you mind speaking a
little more slowly?
 I’m sorry. She isn’t available at

the moment. Can I take a
message for her?
 If you leave a message, I will
6. Taking a be sure to get it to him as soon  I’ll let him/her know that
Message for as he is available. you called.
Someone  She is away at the moment.  Who’s calling, please?
May I ask who is calling?
 Would you like me to connect you
to his voicemail?
 Yes. Thank you. Please tell her

Selma called. Ask her to call me
back at 430.444.4444.
 No thanks. I’ll call back
7. Leaving a  Could you have her return my call
later.
Message for tomorrow?
 Yeah, tell him Selma
Someone  Please tell him I’ll be available
called.
on Thursday at 9:00.
 Yes, please put me through to
her voicemail. Thank you.

 I need to let you go.
 Thank you for calling. I will make  I have a meeting soon so
sure to give him the message. I have to run. (Americans
 Thanks for calling – I have would also say: “I have a
8. Ending Your another phone call so I will need meeting soon so I gotta
Call to let you go. run. “Gotta” is short for
 Thanks for calling and have a “got to” or “have to.“)
great day.  It was great to chat. I’ll
talk to you again soon.
People spend a lot of time talking on the phone. Phone calls will be different
depending on the situation. For example, a group of friends will use different language on
the phone than business associates. Watch two phone conversations to learn how to use
both formal and informal English on the phone. Here are the scripts with some explanations:
Informal Call Formal Call

L : Hello. A : Good afternoon, this is Rachel. How
P : Hey is Sasha there? may I help you?
L : Uh, yeah. Who’s this? B : Hello. Is Mr. Donny available?
P : It’s Peter. A : May I ask who’s calling?
L : Hang on just a second (wait a minute). B : My name is Wilson. I’m calling in
Sasha, phone’s for you. regards to our meeting this week.
S : Who is it? A : Would you mind holding for a minute,
L : It’s Peter. Mr. Wilson?
S : Hey, what’s up (slang way to say “What B : Not at all.
are you doing?”) A : Thanks so much.
P : Nothing. Just chillin‘ (relaxing) at home. C : Hello.
How bout you? A : Mr. Donny, you have a phone call from
S : Just hanging out. a Mr. Wilson about a meeting this week.
P : You wanna grab a bite (go out for food)? C : Great. Put him through (transfer the call
S : Sure, what were you thinking? to me). Hello, Mr. Wilson. What can I do
P : Let’s just go out and find something. I’m for you?
down for whatever (I’ll eat anything). B : Hi, Mr. Donny. I was just calling to
S : Sounds good… I’m starving (really confirm the details of our meeting.
hungry). What’s a good time for you?
P : Meet ya down there in ten (minutes)? A : Well I’m pretty swamped (very busy)
S : Cool see ya then. tomorrow. How about 10 o’clock on
P : Later. Friday?
B : I may not be able to make it at ten.
Would 10:30 be OK?
A : Sure that works for me. I’ll pencil you in
(put you on my schedule) for 10:30 on
Friday.
B : Great. I’m looking forward to it. See you
soon.
A : Sure… thanks for calling. Take care
(have a nice day).

LISTENING TEST
Listen to an audio file given, then answer the following questions:
1. What is the name of the hotel and where is the location of it?
2. Where does the man come from?
3. What does the man require?
4. When will the man be arriving to the hotel?
5. How many days the man is going to stay at the hotel?
6. How much is the cost for his staying?
7. Is there any hidden charges?
8. What kind of view the man prefer for his room?
9. What is the name of the man?
10. How will the booking confirmation be given?
SPEAKING TEST
Make a formal telephone conversation at work with your group (3 people).
The first person is going to be a job applicant, another is going to be the receptionist, and the
other is going to be a recruiting manager. The situation is, the job applicant want to ask
about a job vacancy.

EXPRESSION 7
Asking & Offering Help

 Ask for help
 Offer something/ help
 Respond to an offer
A. ASKING FOR HELP

Response
Asking for Help
Accepting Declining
 Could you possibly help me?
 Could I possibly ask you to help
me?  I’m sorry, I can’t
 Okay
 Would you be willing to help me?  Sorry, I can’t do it
 Yes, I can
 Could you do me a favor,  Sorry, I’m busy
 No problem
please?  You better manage it
 Sure
 Can you help me, please? on your own
 Certainly  I’m afraid I can’t do it
 Could you please give me a
hand?
 Etc.
B. GIVING HELP
I will do it for you Let me help you
I’d like to help you Let me give you a hand
I’d be happy to help you
C. MAKING OFFERS
If you want to offer something or to do something for another person in English, you can use
below phrases and expressions:
Making Offers:
Can I…? Let me…(do something)
Shall I…? I can…If you’d like
Would you like me to…(do something)? I’d be happy to…(do something)
Would you like…(something)? May I offer you… (something)?
Do you want me to…(do something)? May I help you?
Do you want…(something)? I will…If you’d like
Dou you need…? What can I do for you?
Can I do anything to help?

Examples:
Would you like something to drink?
Would you like me to open the door?
Can I help you?
Can I give you a hand?
Let me help you.
Would you like me to answer the phone?
Do you want some more tea?
Do you want me to turn down the TV?
Do you need any help?
I’d happy to take you to the airport.
May I offer you a cup of coffee?
D. RESPONSE
Accepting Offers: Refusing Offers:
Yes, please. No, thanks.
Yes, I’d love to. It’s Ok. I can do it myself.
Yes. That would be great. Thank you for your kindness but I can do it
Yes please, that would be lovely. myself.
Yes, if you wouldn’t mind. Don’t worry. I can do it.
That’s very kind of you. I appreciate that but I can do it myself.
That sounds nice.
Thank you. I’d like to.
With pleasure, thank you.
Yes, please. I really appreciate that.
Example:
Anita : Hello Ms. Ratu you looks so busy, may I help you?
Ms. Ratu : Yes I am. Could you please bring students' homework books in my table?
Anita : Sure. Where should I bring it to?
Ms Ratu : Please bring the books to your class, and say sorry to your friends that I may
come late to the class.
Anita : Okay Miss Ratu. Is there anything else?
Ms Ratu : No it's enough. Thank you very much for your help Anita.
Anita : You’re welcome.
EXERCISE
Now, try to make a simple, short dialogue with your partner using the expression of asking
and offering help/something.

EXPRESSION 8
Asking & Giving Suggestion

 Ask for a suggestion
 Give a suggestion
 Respond to a suggestion
Here are some common phrases and expressions you can use when asking and
giving suggestions in English:
A. ASKING FOR SUGGESTION

What should I do?
Do you have any ideas?
Do you have any suggestions for me?
Can you tell me what I should do?
Do you have any advice for me?
Will you give me some suggestion, please?
Any idea?
Can you give me some advice about…?
What do you recommend………?
Please tell me what should I do?
B. GIVING SUGGESTION
You should try to learn English every day.
I think you should go home early.
Why don’t you join an English club?
You’d better wake up early.
Let’s have dinner together.
What about having a cup of coffee with me?
How about going to the cinema?
Don’t you think it would be a good idea to have a picnic this Sunday?
If I were you, I’d call her.
I suggest that you take a nap.
You may want to try on this T-shirt.
Perhaps you could take an umbrella with you.
I strongly advise you to do more work out.
I recommend that you get some rest.
It’s better for you to sleep a little more.
C. ACCEPTING SUGGESTIONS
Thanks, I’ll do it.
It sounds good.

That sounds like a good idea.
Thanks. It’s a good
suggestion. I think you’re right.
Why didn’t I think of that?
D. REFUSING SUGGESTIONS
No, I’d rather not.
I don’t think so.
I don’t feel like it.
No, I don’t think it’s a good idea.
What a bad idea!
Example
Jean : Hi Chris, would you like to do something with me this
weekend? Chris : Sure. What shall we do?
Jean : I don't know. Do you have any ideas?
Chris : Why don't we see a film?
Jean : That's sounds good to me. Which film shall we
see? Chris : Let's see "Action Man 4".
Jean : I'd rather not. I don't like violent films. How about going to "Mad Doctor Brown"? I
hear it's quite a funny film.
Chris : OK. Let's go see that. When is it on?
Jean It's on at 8 p.m. at the Rex. Shall we have a bite to eat before the film?
Chris : Sure, that sounds great. What about going to that new Italian restaurant
Michetti's? Jean : Great idea! Let's meet there at 6.
Chris : OK. I'll see you at Michetti's at 6.
Bye. Jean : Bye.
Chris : See you later!
EXERCISE
Now, try to make a simple, short dialogue with your partner using the expression of asking
and giving suggestions.

EXPRESSION 9
Apologizing

 Do an apology
 Respond to an apology
How to say sorry in English

There are many different ways to say sorry in English. Discover some of the most common
phrases and expressions to express your apologies as below.
Apologies Expressions To accept an apology, you can use these

I’m sorry… sentences and expressions:
I’m so sorry… That’s all right!
I’m very sorry… Don’t worry about
I’m terribly sorry… it. Forget it!
Sorry, I didn’t mean to do that. No problem.
Sorry about that. Never mind. It doesn’t really matter.
Can you forgive me? No big thing.
I apologize for… It’s not your fault.
Please forgive me. Please don’t blame yourself.
I owe you an apology. Think nothing of it.
You can blame me for this.
How should I apologize to
you? I beg your pardon.
Sorry, it’s my fault. Example
Sorry for keeping you waiting. A : Excuse me for being late to work.
Sorry, I’m late! B : Where have you been?
A : My car broke down.
B : That's too bad. Please try to fix it so that it
doesn't happen again.
A : Yes, I'll work on it.
B : Thank you, have a seat. We are working on
the new project
A : Great! Fill me in.
B : Let's take a look at the Campbell Project.
A : I don't understand the projected revenues.
B : Let's take another look at it for those of you
who don't understand.
EXERCISE
Now, try to make a simple, short dialogue with your partner using the expression of making
apologies.

EXPRESSION 10
Complaint

 Make a complaint
 Respond to a complaint
Here are some common phrases and expressions you can use to make a complaint in
English:
Making a complaint Accepting a complaint Rejecting a complaint

 I’m sorry to say this but…  I’m so sorry, but this  Sorry, there is
 I hate to tell you but… will never happen nothing we can do
 I’m angry about… again. about it.
 I have a complaint to make…  I’m sorry, we promise  Sorry but it’s not our
 There seems to be a never to make the fault.
problem with… same mistake again.  I’m afraid there isn’t
 I’m afraid there is a slight  I can’t tell you how much we can do
problem with… sorry I am. about it.
 Sorry to bother you but…  I wish I never
 I’m not satisfied with… happened.
 Wouldn’t be a good idea to…
 There appears to be
something wrong with…
 I was expecting… but…
 I want to complain about…
 I’m afraid I’ve got a
complaint about…
 I have to make a
complaint about…
 I don’t understand why…
 Excuse me but there is
a problem…
 Would you mind…?

Example
Dialogue 1
Operator : Good morning. My name is Lia. Who am I speaking with?
Burhan : Good morning. I’m Burhan.
Operator : OK Mr. Burhan, can I help you?
Burhan : I want to make a complaint about Cleverfren internet service.
Operator : Well, what is the problem, Sir?
Burhan : I have a problem with my internet connection. A few days ago I bought
Cleverfren internet package, but it is not work well. Its motto is “I hate slow”,
but it is very contradictive. I get slow internet speed. I must wait for a few
minute to open Facebook site.
Operator : First, I have to know where you are.
Burhan : I’m in Jakabaya.
Operator : I’m sorry Sir, but there is not our coverage area. You can’t get fast internet
speed if you are not in our coverage area.
Dialogue 2
Receptionist : Good evening, Ma’am. Is there anything I
can do to help you?
Guest : Yes, I have some complain about my room.
Receptionist : What is it, Ma’am?
Guest : I just checked in earlier and when I came
into the room, the smell suddenly struck
me. It’s cigarette smoke. The room smells
like cigarette smoke.
Receptionist : I’m sorry, Ma’am, but I’m sure we have cleaned it very thoroughly. Moreover,
there is a no smoking inside the room rules.
Guest : If you don’t believe me you can check it yourself. I can’t believe this hotel
doesn’t treat their guests right. You can’t even air out a room properly! I am
so going to give this hotel a bad review.
Receptionist : I’m very sorry, Ma’am. I believe you. I’ll see what we can do for you.
Guest : I want another room! I want a superior room with a bathtub. Or else I’m
going to report this to the manager.
Receptionist : Of course, Ma’am. I will see what I can do about that. Please hold on a
minute.
Guest : This is so disappointing for me. I was looking forward to stay in this hotel.
Receptionist : Ma’am, we have found a room for you. It is a deluxe room with a bathtub just
like you asked. Here is the key for the room. It is on the 6th floor.
Guest : And what about the expenses?
Receptionist : Because of this incident, your stay here will be free of charge and we will
reimburse your money when you checkout tomorrow.
Guest : Now this is what I call quality service.
Receptionist : Thank you for your patience, Ma’am. I hope you enjoy your stay. Please let
me know if there’s anything else we can do to help you.
EXERCISE
complaints.

EXPRESSION 11
Gratitude

 Express thanks and gratitude
 Respond to thanks
Do you know how to say “thank you” in English? Besides some simple expressions
such as “Thank you” or “Thanks”, there are many different ways to say thank you in English
as well. Below are some useful thank you phrases to show your gratitude and appreciation to
someone for something they have done for you.
Express thanks and gratitude: Useful Responses:

Thank you. You’re welcome!
Thanks. You’re very welcome!
Thank you very much. It was my pleasure.
Thanks a lot! My pleasure.
Many thanks. Don’t mention it.
Sincerely thanks. Forget it.
Thank you so much! No big deal.
Thanks a million for your help. It’s was nothing.
I really appreciate your help. Think nothing of it.
You are so kind. I’m glad that I can help you.
I don’t know how to express my thanks. Not at all
There are no words to show my
appreciation! What you’ve done means a lot
to me.
That’s so kind of you.
You’ve made my day.
I owe you a great deal
Thank you from the bottom of my heart for
everything.
How can I ever possibly thank you?
EXERCISE
 Now, try to make a simple, short dialogue with your partner using the expression of
gratitude.
 Make a list of the things you feel grateful about. (at least 10 things)

EXPRESSION 12
Opinion

 Ask for an opinion
 Give an opinion
 Respond to an opiniom
Sometimes you need to ask for someone’s opinions about something. You can use
some common phrases and expressions for asking opinions as below.
A. ASKING FOR OPINIONS:

 What do you think about this problem?  What’s your view?
 What do you think of my new house?  Please tell me your opinion on this subject.
 Do you have any thoughts on that?  What is your opinion about that?
 How do you feel about that?  Can you give me your thoughts on the
 What is your opinion? report?
 Do you have any idea?  What are your feelings about his behavior?
 Do you have any opinion on  I’d like to hear your views on this matter.
this matter?
If you need to express your opinions about someone or something, then here are
some common ways to do that.
B. GIVING OPINIONS:
 I think we need to buy a house.
 In my opinion, this is the best website for learning Spoken English.
 I don’t think we should get a new car.
 Personally, I think you’re right.
 From my point of view, she is the best student in the class.
 As far as I’m concerned, this T-shirt doesn’t suit you.
 My personal view is that he is a liar.
 In my point of view, this is the most beautiful island on earth.
 It seems to me that we get lost.
 To my mind, it’s the right thing to do.
 I personally believe we’re in the right way.

C. AGREE & DISAGREE
Here are some common phrases and expressions you can use to express your
agreement or disagreement in English.
1. Agreeing: 2. Partly agreeing: 3. Disagreeing:
 I agree with this opinion.  I agree up to a point, but  I don’t agree!

 I completely agree. I …  I don’t agree with you.
completely agree  That’s partly true, but …  I totally disagree!
with you.  That may be true, but…  I’m sorry, but I disagree.
 You’re absolutely right.  I see your point, but …  Absolutely not!
 This is absolutely right.  I guess so, but…  I’m afraid I can’t agree
 I agree with you entirely.  That seems obvious, with you.
 I totally agree with you. but…  That’s not right!
 I couldn’t agree more.  I’m not so sure about  That’s not always true.
 Exactly. that.  I don’t think so.
 Absolutely!  No, that’s not true.
 You’re right.  No way!
 Me too!  I think you’re wrong.
 I agree.
 I see exactly what you
mean!
 That’s exactly what
I think.
 There is no doubt about
it.
EXERCISE
 Practice a conversation using the expressions of asking and giving opinion along with the
responses.
 Read this dialogue!
Andy : Well, what do you think of my car?
Bimo : Well, personally, it looks comfortable. By the way, is it an expensive American
car? Andy : No, it’s a cheap small Japanese car.
Bimo : How many people can it
take? Andy: There’s room for five
people. Bimo : Has it got brakes?
Andy : Yes, there’re very good. The engine’s in the front, and there’s a big boot in the
back. Bimo : It looks well made
Andy : Would you like to come for drive?
Bimo : OK. Drive carefully, won’t you. There’s a lot of traffic today.
Answer the questions.

1. How many persons are involved in the conversation?
2. Who is the owner of the car?
3. How does the car look like?
4. What does Bimo think about Andy’s car?

EXPRESSION 14
How to Give Instructions & Directions

 Give instructions
 Give directions
 Respond to an instruction/ direction
A. THE INSTRUCTIONS
Do you know how to give instructions in English? What sort of instructions can you give
someone?
 How to make a cup of coffee?
 How to search for a topic on Google?
 How to make a call on your cell phone? Or listen to your voice mail?
There are two parts to giving instructions. What we call Sequencers and then the actions.
Sequencers help order your instructions
1. Sequencers
It is like the 1, 2, 3, 4 of your actions. The most common are:
First(ly)...
Then...
Next...
After that...
Finally...
2. Instructions
1) Tell people what is necessary 3) What is wrong
“Eat your vegetables!” 4) What is not necessary
“Turn left and go straight on.” You (don't) need to...
2) Give a warning or advice, and (if you You have to...
use “please”) to make a request. You must/mustn't...
“Practice English for ten minutes a day!” You should/shouldn't...
“Be careful!” “Don’t go!”
“Please take a seat.” “Do not walk on the grass.”
To make the imperative, use the infinitive

of the verb without ‘to’:
“Come here!”
“Sit down!”
So now that you know the basics...here is an example:

Today I am going to tell you how to make the best sandwich in the world. First, you
must roast a chicken and slice it into thick pieces. Then, toast your favorite bread (two
slices). After that, you need to put mayonnaise and mustard on the toast and then the
chicken slices. Next, you are going to add your vegetables (tomatoes, lettuce, onions,

cucumbers etc.). Finally, put a couple slices of cheese on the sandwich, close it with the
other piece of toast, and your sandwich is ready to serve.
Giving extra help

When you give instructions, you can help the other person with extra information and advice.
 Remember: turn off the electricity before touching any cables.
 Be careful not to … (touch any live wires)
 Try to … (see if the lightbulb is broken or just loose)
 Try not to … (touch the lightbulb with your hands)
 You need to … (check the wattage of the lightbulb first)
 It’s important to … (make sure the electricity is off)
 It helps to … (wait for the lightbulb to cool down before you remove it)
 Be sure to … (turn off the electricity before you you touch the lightbulb)
 Always … (wear gloves when you touch a lightbulb)
 Never … (touch a socket with wet hands)
 Useful verbs for instructions
 Turn on / switch on = activate power or electricity: “First, turn on the PC.”
 Turn off / switch off = deactivate power or electricity: “Turn off the lights when you leave.”
 Take off / remove = detach something from another thing: “Remove the plastic before you
put the meal in the microwave.”
 Take out = take one thing out from another thing: “Take the television out of the box.”
 Attach / connect = put two things together: “Connect the wires.”
 Check / make sure = be sure about something: “Check that the light is on.”
 Proceed / continue: “Continue to stir until the mixture is thick.”
 Plug in = connect to the electricity: “Plug the modem in.”
 Put back / replace: “Replace the cover after changing the battery.”
EXERCISE
Choose the correct answer.
1) a seat! 5) Don't to go. 9) the batteries

a. Please to take a. Please don't when they stop
b. Take b. Please not to working.
c. To take c. Please to a. Put back
6) your full address. b. Remove
2) down. a. Be sure to write c. Turn on
a. Please sit b. Be sure write
b. Please to sit c. Sure to write 10) the printer to the
c. Sitting PC.
7) the television. a. Connect
3) cry! a. Plug in b. Switch off
a. Do not to b. Take off c. Turn on
b. Don't c. Take out
4) read the question 8) the light is on.

carefully. a. Make sure
a. It's important b. Switch on
b. It's important to c. Turn off
c. It's too important to

B. DIRECTIONS
 Giving Directions
go straight turn left

Go straight on Main Street. Turn left on the supermarket.
turn right go past

Turn right on the next corner. Go past the cinema and you'll find the library.
cross
If you cross the street, you'll find a bookstore
there!
go along turn back / go back go through

Go along the main road until If you get to the bridge, you Take a shortcut to the school
you find the gas station. went too far, you'll have to going through the park.
turn back. in front of
around the corner The market is in front of the
The museum is just around go down City Hall.
the corner. Go down the hill and you'll
find the entrance to the park. beside
between My school is beside a small
You can find the coffee shop go over park.
between the office building To get to the building, you
and the movie theater. have to go over the walkway. near
I live near the forest
behind go up
There's a nice park behind Go up the hill and you'll find
the parking lot. the bus stop.

 Asking for directions
Excuse me, where is the...?

Excuse me, how do I get to...?
Excuse me, is there a near here?
How do I get to...?
What's the way to...?
Where is located?
Directions Vocabulary
roundabout sidewalk zebra crossing traffic lights
EXERCISE
Translate into Bahasa Indonesia
street =
avenue =
road =
corner =
sidewalk =
highway =
crossroad =
junction =
T-junction =
signpost =
walkway =
intersection =
bridge =
country road =
exit ramp =
freeway =
lane =
overpass =
alley =
boulevard =
tunnel =

ASKING FOR AND GIVING DIRECTIONS
Under this topic title, we will learn how to ask for directions and how to give directions to
someone who asked us.
Before Asking For Directions:
Starting to conversation kindly is very good way. So, when we start talking, we can use the
following forms:
Examples:
 Excuse me / Excuse me sir or madam.
 I am new here.
 I’m lost.
 I am sorry to interrupt you, but…
 Excuse me, could you help me, please?
 I am sorry.
 Sorry, I am not from around here.
 Excuse me madam, I seemed to be lost.
 Hello / Hello sir or madam.
Asking directions:
Sometimes we or someone need to find a place. And we need to ask someone else for help.
When we’re asking for directions to someone, we use some phrases. These are given
below; Examples:
 Can you give me directions to  Is there a sports shop around here?
the nearest hospital?  Can you tell me how to get to
 Are we on the right road for London? train station from here?
 How do you get to the bus stop?  How can I get to the pub?
 Where is the carnival?  What’s the best way to get to the
 Where can I find the nearest car park? amusement park from here?
 How do I get to library?  What’s the quickest way to get to the
 Is there a pet shop near here? airport from here?
 Where is the nearest post office?  What’s the easiest way to get to the
 Do you know where the nearest drugstore from here?
shopping center is?

 Could you tell me where the nearest
 Do you have a map?
grocery store is?
 I am trying to find an exchange office.
 Where are you exactly?
Could you tell me how to get there?
 How do you get to the supermarket
 I am trying to get to the police station;
from here?
can you show me on the map?
 I am looking for this address, am I in
 Could you help me, please?
the right place / how can I get there?
I’m looking for the bank.
 Can you tell me the way to the
 Does this bus go to the center?
Nature Hotel?
 Do you know the cafe?
 Is this the right way for
the campground?
Answering the question:

1. If we don’t know the answer, we can say;
 I am sorry.
 I don’t know.
 I am stranger here myself.
2. If we or someone know the question, give the directions;

* Commonly used verbs for giving directions are colored below.
a. Giving Directions to Say ‘Go Straight’;
 Go straight  Continue straight on past two

 Go along the road. traffic lights.
 Go down there.  Continue straight ahead for about two
 Go down or walk down the street. kilometers.
 Go up or walk up the street.  Keep going for another station.
 Go straight along this road.  Keep going down this Street.
 Go past the bus stop.  Keep going for another shop hundred
 Go toward the church. meters.
 Go ahead.  Keep going straight ahead you will see
 Go straight ahead it on the right.
 Go ahead and ask someone.  Keep on the straight road.
 Go on ahead.  Keep walking ahead.
 Go straight on until you come to the  Take this road.
crossroad.  Walk to the corner.
 Go straight on left / right.  Follow this street for 300 meters.
 Go straight at the lights / at the  Follow the road until you get to the
roundabout /at the junction. bank.
b. Giving Directions to Say ‘Turn’;

 Turn right.  Turn left on to Daniel Street.
 Turn left.  Turn left at the end of the corridor.
 Turn left past the bank. (pass the  Turn right / left at the traffic lights /
bank and then turn left) roundabout, etc.
 Turn back. (go back)  Turn right on after you pass the
 Turn left after the bridge. market on the right also.
 Turn right at the second turning  Turn left after you pass the bakery.
(turn left when you reach the  Turn left past the phone shop.
turning)
 Turn right from the first alley.

 When you see a school on your
 Take the second exit at the T-
right hand side, turn left in to
junction and then turn right at the
European Street.
traffic rights.
 Turn left after you pass the bakery.  When you get to Paris Street, take
 Go right / left at the end of the your next right.
road.  After you pass the restaurant on
 Take the first right”. your left, take a right at the next
 Take the first / second / third street crossroad.
on the left / right.  If you take the road on the left,
 Take the first left when you enter you’ll come to the post office.
Steven Road.  Take a left when you come to the
 You need to take a left / a right at main street.
the next traffic lights.  Round the corner from the post
 Take a right / left at the junction. office.
c. Giving Directions to Say ‘Cross’;

 Cross the pub.
 Pass the school.
 You will cross some traffic lights.
 Cross the taxi rank and you are there.
 Go over the bridge.
d. Giving locations:
* Commonly used prepositions for giving locations are colored below.
It is …
 on the left.  on the right in between the pet
 on left. shop and the grocery store.
 on the right.  at the end of Paris Street.
 on right side.  on/at the corner of Daniel Road.
 on the straight ahead.  over there, near the police station.
 on left after the gas station.  just right / left around the corner.
 straight ahead on the right.  (just) around the corner.
 straight ahead of you.  just around the corner on the left /
 straight ahead on the left next to right side.
the book shop.  left around the corner next to the
 opposite. market.
 opposite the bank.  left around the corner from the
 on opposite side of the Street. subway.
 across the road.  further down the road on the left.
 near my office.  the biggest / smallest building on
the left.
 next to Mall.
 in the center of the town.
 behind the hospital.
 the first turning on the right after
 in front of the bus station.
the bank.
 between the our office and the
supermarket.
Other useful phrases for giving direction:

 It is this way / that way.  It will be on your left or right.
 You are going to wrong way.  This straight road will lead you to
 You are going in the wrong the hospital.
direction.  You will see the entrance on the
 You will pass a bakery on your left. left.

 You will pass a taxi rank on your
 Come off the motorway / highway
left.
at the junction.
 Follow the sign for the town center.  The signpost said “London 18
 You will see the car park in front of miles” or “America”.
you.  Follow the signs to…
 You can’t miss it.
 You will come to a bus station.
 You will see the Black Lake.
Landmarks:
When giving directions we will often use landmarks help the other person understand where
to find it.
These are listed below;
traffic lights, crossroads, junction, level crossing, signpost, T-junction, dead end, underpass,
roundabout, flyover, motorway, bridge, railway bridge, railway line, dual carriageway,
pedestrian crossing, zebra crossing, stop sign, hospital, police station, shopping center,
garage, petrol station, Airport, bus stop, station, Bookshop, Building and etc.…
Asking for repetition:

 Sorry, I didn’t catch that.
 Could you say that again please?
 Could you repeat it again please?
 What did you say the street’s name was?
 Could you speak up please?
 Could you speak a little louder?
 Could you show me please?
Finishing Conversation:
 Thanks for help. Bye.
 Thank you for help. Good bye.
 Thank you for spending your time with me. Have a nice day!

EXPRESSION 15
Making Appointment

 Make an appointment
 Respond to an appointment offer
A. MAKING B. ACCEPTING AN C. CANCELING/REJECTING

APPOINTMENT: APPOINTMENT: AN APPOINTMENT:
 Can we meet on the  Sure. I’ll come.  Sorry. I have another
14th?  Yes, Sunday is fine. appointment at that time.
 Can we meet next  Friday would be perfect.  I’m sorry. I can’t come.
Friday?  I’ll be there at that time.  I’m afraid I can’t on the
 Are you available on the 14th.
14th?  I’m sorry, I won’t be able
 Are you free next week? to make it on Sunday.
 Let’s meet this evening.  Sorry. I don’t think I can
 When can I talk to you? make it.
 Can I meet you tomorrow
afternoon?
 How about tomorrow
afternoon?
 Is next Monday
convenient for you?
 Do you have any time
available this week?
 When would be a good
time to meet you?
 Would today evening be
all right?
 Can you give me an
appointment on Sunday?
Example:
A : I would like to make an appointment for a project meeting.
B : Of course, I have Monday or Tuesday available. What day would be best for you?
A : I would like to meet on Monday.
B : Very well then. Are mornings or afternoons best?
A : I want to come in the morning.
B : I will have my assistant check my calendar and get back to you with the exact time. Can
you bring me an outline of the project when you come?

A : Yes, I can bring the outline when I come
to the meeting.
B : Do you think that we should include the
entire committee in the meeting or just
our sub-committee?
A : I think that we should have just the sub-
committee.
B : OK then, I will make the arrangements
for them to attend. Do you know how
to get there?
A : No, I need directions, please.
B : Fine, we will make sure that we send
you all of the information that you need.
See you there!
EXERCISE
an appointment.

EXPRESSION 16
Prohibition

Express prohibition
Here are some common phrases and expressions for expressing prohibition in English:
 It is forbidden to…
 You are not allowed to …
 You are not permitted to…
 It is prohibited to …
 You must not …
 You are not to…
 You can’t…
Examples:
You are not allowed to smoke in this area.
It is forbidden to swim here.
You are not to feed the animals.
It is prohibited to walk on the grass.
You must not tell anyone about it.
You must not leave the window open.
You are not permitted to be late.
Giving prohibition is the way of giving instruction to someone not to do something.

Prohibition function is to forbid or prevent someone from doing something. There are some
ways to make prohibition expressions.
1. By using the pattern Don’t + Verb 1

Don’t disturb!
Don’t open the door!
Don’t leave me alone!
Etc.
2. By using the pattern Don’t be + Adjective

Don’t be noisy!
Don’t be late!
Don’t be shy!
Etc.
3. By using the pattern Don’t be + Adverb

Don’t be here!
Don’t be there!
Don’t be on Monday!
Etc.

4. By using the pattern No + Verb-ing
No smoking.
No parking.
No swimming.
Etc.
And to respond those prohibition can be as follow

 All right
 I won’t
 Okay
 Yes
 Of course
 Ok
 Etc.
Example in dialogue
Dialogue 1
Rizal : “Excuse me, Mom. I should go for school
now.” Mother : “Yes. Don’t be late at school honey.”
Rizal : “I won’t, Mom.
Dialogue 2
Jane : Hey look, the water is doing clean and fresh. Let swim here.
Bobby : You right the water is calling me to swim down there.
Cindy : No, it is forbidden. Don’t you see the board?
Jane : Really? Is there any sign?
Cindy : Yes, it is on your left side. Read that. “No swimming. The depth isn’t for people”
We mustn’t swim there.
Bobby : I’m glad you see the sign. If not, we may in dangerous.
Jane : Yes, we are. Thanks Cindy. You’ve saved us.
EXERCISE
 Write some rules in a hotel/ cruise ship you know. Use the expression of Prohibition.
 Apply the rules in a conversation with your colleague.

EXPRESSION 17
Giving Bad & Good News

 Give bad news
 Respond to bad news
 Give good news
 Respond to good news
GIVING BAD NEWS: RESPONDING TO BAD NEWS:

 I’m afraid I’ve got some bad news for  I’m sorry to hear that…
you…  You must be feeling terrible …
 I’m so sorry but…  That’s awful!
 I’m sorry to have to tell you that …  Too bad!
 I know this isn’t what you want to hear  Poor you!
but…  Please, accept my deepest sympathy.
 I’m afraid to inform you of …  Anytime you need to talk, just call me …
 It is my unfortunate duty to tell you that …  If there’s anything I can do, just let me
 I really feel bad to have to say this, but … know…
 I really don’t know how to say it, but …
GIVING GOOD NEWS: RESPONDING TO GOOD NEWS:
 I’ve got some good news for you…  I’m so glad to hear that!
 I’ve got a bit of good news for you…  That’s great!
 I’m really pleased to tell you…  Sounds great!
 I’m really happy to inform you that…  That’s wonderful!
 I have some amazing news for you…  Incredible!
 Are you ready for this? I’ve got some  Wonderful! Thank you for sharing.
great news for you….  Really? Are you serious?
 I’m so excited to tell you that …  I can’t believe that!
Example 1
Emily, I’ve got bad news. I know we planned to go on vacation together next month
and you’ve already paid the deposit, but unfortunately I have to attend a conference for work,
so I won’t be able to go with you. It really sucks and I’m sorry to let you down. It’s not the
same, but what about we book a long weekend trip the month after and I will repay you for
the deposit?
Example 2
A : Did you hear the good news? A : Thank you.
B : No, I haven't. B : I'm so happy for you.
A : I got a promotion at my job. A : Really?
B : Did you really? B : Yes. You really deserved this.
A : Seriously, I am so excited. A : You think so?
B : Well, congratulations. B : Yes. Good for you.

References
Pöhland, J. (n.d.). How to say the time in English - Examples and Reference. Retrieved 2019,
from englisch-hilfen.de: https://www.englisch-hilfen.de/en/words/uhr.htm
Sofiah. D. (2016, September 1). Expressions dealing with telephone. Retrieved 2019, from
Corner 23: https://devisofiah23.blogspot.com/2016/09/expressions-dealing-with-
telephone.html
Tran, M. (n.d.). Common English Expressions and Daily Use English Sentences. Retrieved
2019, from Basic English Speaking: https://basicenglishspeaking.com/common-
expressions-english/
https://www.sederet.com/tutorial/percakapan-komplain-kamar-hotel-dalam-bahasa-inggris/

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REISA RIANI, S.Pd.

Subang, July 2019

After learning this chapter, you will be able to:

General greetings (Formal) General greetings (Informal)

After learning this chapter, you will be able to:

Introducing others: Useful responses

After learning this chapter, you will be able to:

A. TALKING ABOUT TIME

- What time is it? - It’s too late now.

GENERAL CONCEPT OF A CLOCK ••••

To say time in English, here’s the formula:

For example : 07:25

English Conversation By Reisa L. R., S.Pd. 3

 Quarter past and to

6:00 It's 6 o'clock.

6:05 It's 5 past 6. It's six oh five.

6:30 It's half past 6. It's six thirty.

English Conversation By Reisa L. R., S.Pd. 4

It's quarter to It's six forty-

It's six fifty-

7:00 It's 7 o'clock.

The 12-hour-system in English

In English there is no 24-hour-system (sometimes it is used on TV and in timetables).

English Conversation By Reisa L. R., S.Pd. 5

Ten plus five equals fifteen or Ten plus five is fifteen.

Twenty-two minus eleven equals

Seventeen multiplied by three equals fifty-

Fifteen divided by five equals three or Fifteen divided by five is three.

English Conversation By Reisa L. R., S.Pd. 6

English Conversation By Reisa L. R., S.Pd. 7

After learning this chapter, you will be able to:

A. HOW TO DESCRIBE OBJECTS

How many of these objects do you know?

English Conversation By Reisa L. R., S.Pd. 8

Adjectives order Words examples Sentences Examples

Age young, old, ancient, new He’s a kind young man

English Conversation By Reisa L. R., S.Pd. 9

1. ADD : 22. MELT :

*at least 5 sentences (function, colour, shape, material, steps of making)

English Conversation By Reisa L. R., S.Pd. 11

After learning this chapter, you will be able to:

A. ASKING FOR INFORMATION

Yes/No Question WH- question

 Using Modal verb

 Using Auxiliary Verb

Making a Question with a “To Be” Verb

English Conversation By Reisa L. R., S.Pd. 13

Statement Question Answers

Example (be-verb: ARE)

Statement Question Answers

Yes, they are.

Making a Question with “Do” or “Does”

Statement Question Answers

Does it take an hour to walk Yes, it does.

English Conversation By Reisa L. R., S.Pd. 14

Question WH- Word Structure Answer

Where is the hotel? Where question word + The hotel is on

What is your What question word + My name is

Why is the road Why question word + The road is wet

When do you get When question word + I get up at 7:00