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FAQ Zing Card

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52 views3 pages

FAQ Zing Card

Uploaded by

jeffreynuetron
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CIMB Touch 'n Go Zing Card - Frequently Asked Questions (FAQ)

INTRODUCTION
Q1 What is CIMB Touch 'n Go Zing Card (“Zing card”)?
A1 The CIMB Touch 'n Go Zing Card (“Zing card”) is a Touch 'n Go Card with an automatic
reload feature that is linked to your CIMB credit card. Each time your Zing card balance
reaches RM50 or below, it will automatically top up/reload with the auto-reload amount
that you have chosen during Zing card application. The reload amount will be charged to
your CIMB credit card.

Q2 Do I need to activate my Zing card?


A2 Yes. To use your Zing card for the first time, you must activate it at any Touch‘n Go lane
or SmartTAG lane at the toll plazas.

BENEFITS/FEATURES
Q3 What is the benefit of Zing card?
A3 Convenience: Your Zing card will be auto-reloaded when the Zing card balance reaches
RM50 and below.

Q4 How does auto-reload work?


A4 Your Zing card can only be auto-reloaded at the toll plazas through the following methods:
1) SmartTAG lanes - by inserting your Zing card into the SmartTAG and driving
through the SmartTAG lanes.
2) Touch ‘n Go toll lanes – just tap on the Touch ‘n Go panel.
Auto-reload will be triggered when the balance in your Zing card is equal to or less than
RM50.

Q5 What is my auto-reload amount?


A5 The auto-reload amount is as per your choice during the application, which you can choose
from RM100, RM200 or RM300. If the amount is not selected, CIMB Bank/ CIMB Islamic
Bank will automatically set the default reload amount to RM 100.

Q6 Can I change my auto-reload amount for my existing Zing card?


A6 No. You are not allowed to change your current auto-reload amount. You will need to apply
for a new Zing card if you would like to select another auto-reload amount.

Q7 How frequent will my Zing card be auto-reloaded?


A7 Auto-reload is limited to one (1) reload for every 24 hours.

Q8 Can I reload/top up my Zing card manually just like normal Touch ‘n Go card?
A8 No, the Zing card can only be auto-reloaded at the toll plazas. Any manual reload is not
allowed.

Q9 How can I check or view all my transactions under Zing card?


A9 You can do so by registering your Zing card for Touch ‘n Go e-statement services at
www.touchngo.com.my . For more information, you may contact *Touch ‘n Go Careline.

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DISPUTE/LOST & STOLEN/OTHERS
Q10 What should I do if there is a dispute on the transactions done on my Zing card?
A10 You may contact *Touch ‘n Go Careline or **CIMB Consumer Call Centre.

Q11 Whom should I contact if the auto-reload on my Zing card is not working?
A11 You may contact *Touch ‘n Go Careline or **CIMB Consumer Call Centre.

Q12 What should I do if my Zing card is lost or stolen?


A12 You may call **CIMB Consumer Call Centre to block the lost/stolen Zing card and request
for a replacement card. Alternatively, you may also contact *Touch ‘n Go Careline. Your
remaining balance in your Zing card will be credited into your credit card account
within 30 days.

VALIDITY PERIOD/RENEWAL
Q13 What is the validity period of the Zing card?
A13 Zing card has a validity period of 10 years from the date of issuance of Zing card.

Q14 How do I know the expiry date of my Zing card?


A14 You may contact *Touch ‘n Go Careline or **CIMB Consumer Call Centre to find out the
expiry date of your current Zing card.

Q15 Will CIMB Bank/ CIMB Islamic Bank send me a new Zing card as my current Zing card is
expiring soon?
A15 Yes. New Zing card will be sent to customer’s mailing address maintained in CIMB’s records,
up to 2 months prior to the expiry.

Q16 Can I still use my current Zing card until the last day of expiry date, after I have received
the new Zing card?
A16 Yes. You may have up to one (1) month to use your current Zing card after you have
received the new Zing card.

However, we strongly encourage you to use the new Zing card immediately to avoid usage
interruption, as your current Zing card is expiring soon.

Q17 Will I be informed by CIMB Bank/ CIMB Islamic Bank that a new Zing card is on its way to
me?
A17 Yes. You will be receiving a SMS to notify you that a new Zing card is being delivered to you,
to replace your current Zing card which is expiring soon.

Q18 What happens to the remaining balance in the current Zing card? Will the balance be auto
transferred to the new Zing card?
A18 Your balance in the current Zing card will be refunded to your credit card account within 7
to 14 working days after the current Zing card has been deactivated/terminated.

Q19 Do I need to activate the new Zing card that I received?


A19 Yes. You must activate it at any Touch‘n Go lane or SmartTAG lane at the toll plazas.

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Q20 Will the new Zing card have the same number as my current Zing card?
A20 No. The new Zing card will have different Zing card number, as printed at the back of the
Zing card.

Q21 Will I be charged a replacement fee for the new Zing card as my current Zing card is expiring
soon?
A21 No. There is no replacement fee for the new Zing card issued to you to replace your current
Zing card.

However if you have misplaced your new Zing card, a RM10 replacement fee will apply.

Q22 I have selected an auto-reload amount of RM100 for my current Zing card. Do I need to
select again for my new Zing card?
A22 No. Your auto-reload amount for your new Zing card will follow your current auto-reload
amount of your existing Zing card.

For more information on Touch n’ Go Zing card, you may also visit www.touchngo.com.my.

*Touch ‘n Go Careline
Contact Number : 603 2714 8888
Operating Hours: 7.00am to 10.00 pm; Monday to Sunday, including Public Holiday.

**CIMB Consumer Call Centre


Contact Number : 603 6204 7788
Operating Hours: 24 hours

Updated October 2019

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