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Update Firmware - SD Card

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28 views9 pages

Update Firmware - SD Card

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Monument Customer Support > Troubleshooting > Update Firmware 🔍 Search

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Update Firmware - SD Card


Hunter Follow
Updated 13 hours ago
👤

Manually Update Firmware


To manually update to the latest rmware version, you will need an SD card, computer, and access to
internet. This step may need to be completed during setup if you do not have an HDMI cable or
TV/Monitor to connect to.

Note: If you have Settings > Auto-Update Firmware turned on,


then Monument will automatically update.

Suggested Article: Latest firmware and app versions

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Steps on Computer
1. Insert a blank SD card into your computer

2. Download and install Etcher by clicking the link below

Etcher

3. Download the rmware to your computer by clicking the link below

Monument Firmware

Note: Do not open this file (it will not open)

4. Open Etcher and press Select Image

5. Select the le you just downloaded

6. Select your SD card drive

7. Press Flash

You may be asked to enter your computer password

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8. This process takes a few minutes

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Steps on Monument

1. Unplug the power cable from Monument

2. Unplug any connected hard drives

3. Insert the SD card into the front of Monument

4. Reconnect the power cable

5. Monument will start to update (LED will color cycle)

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6. The update takes approximately 10 minutes

7. The LED will remain solid green when complete

8. Remove the SD card

9. If you have a monitor/TV connected, you can see the latest version in the lower left corner of
the screen

10. The LED will be ashing blue if setup still needs to be completed

Setup Guides

11. The LED will be white if setup was previously completed and you're just updating

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Comments
5 comments Sort by 

Ge Lee ⬆
June 07, 2018 02:38
0

will existing photos still be available? ⬇


King Pi ⬆
June 07 2018 10:35
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June 07, 2018 10:35
1

@Ge Lee ⬇
Existing photos will be still available after updating rmware. It is just like updating rmware
OTA but you did it manually.

Scott Thomas ⬆
April 22, 2019 17:38
0

When trying to download the rmware, I get permission denied. I have tried from multiple ⬇
machines, multiple networks and both logged in and logged out of the forums when ⚙
attempting to download. No luck. I have submitted logs via the app and PC also. I am currently
on rmware 2.0.2, PC 0.18.8, Android 3.2.0.

The reason I'm attempting to manually update is the device is somewhat inoperative at the
moment, new les aren't appearing, or being processed, and I can't get the app to update
much now. The LED has been ashing white for 3 days straight now, and I have restarted the
box twice to attempt to resolve the situation.

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>90FE0A3761875816</RequestId>
<HostId>
ii68bHVFUPVS5uBfMuXWPyWmp6oFUfzusOeoyCz8BC0WgjiGxNi7CLgBjeKIQ/KNz+A9rE6/
/xY=
</HostId>
</Error>
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Hunter

April 22, 2019 20:40



👤 0
@ScottThomas ⬇
We have temporarily disabled the option to manually update using SD Card/USB Flash Drive. ⚙

We will open downloads back up tomorrow :)

Scott Thomas ⬆
April 24, 2019 16:03
0

@Hunter: Awesome, thanks for the quick reply. I am seriously loving my Monument, and being ⬇
along for the development ride is pretty neat also - if you need beta testers with pretty large ⚙
photo collections, I'd be more than happy to let you guys get all the diagnostics and logs you
need.

Cheers

Scott

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