Concept Paper

Courts & Law enforcement Management

(CALM)

Prepared for the Chairman PTI

Version 1.0
May 26, 2013

By: Ashir Azeem

ashir_azeem@yahoo.com
Purpose of this document
CALM ver: 1.0

The Purpose of this document is to present to the Chairman PTI an opportunity to

revolutionize the law enforcement and the judicial functioning in the province of
KPK, in a manner that is systematic, irreversible, easy to implement and maintain, is
transparent, yields quick, tangible, highly visible and non controversial results.
It is believed that the window of opportunity for such an initiative is now, the people
of the country are primed and motivated to see fundamental change and
improvement in all areas of governance, most specifically, in law and order and
judicial systems. A popular PTI is in office, the public expectation from the PTI
government is that of sound, capable, unrelenting, honest and exceptional
administration. PTI has to deliver.
All efforts must be made to move quickly and deliver results, so that public
confidence is not only maintained but enhanced. Needless to say that improvement
in law and order and dispensation of quick and credible justice at affordable rates is
a prerequisite for all other improvement. The technology, skill set, and other
resources are in place and the entire program can be delivered on ground within 12
months.

Assumptions and Constraints

This is a very high level document and does not contain complete details like data
fields, system specs etc. It merely gives a broad concept of the program and
concepts given here may be added to, amended or deleted as the program
matures.

Concept of CALM
The prerequisite to effective management is the capability to have accurate
information available in real time, this is only possible if the information is captured
straight from source, in its original form and in such a structured and formatted
manner that analysis, comparisons, interpolations, performance measurements,
cross connections, graphs and charts, are readily possible. The only choice is
electronic information. Paper documents and files available in offices are a recipe
for disaster, files are non transparent, they disappear, can be altered, can stop
moving etc.
The following is proposed;
1. Reporting of Crime
The first crucial step in law enforcement is the initial reporting of the crime.
Citizens must be able to report a crime quickly, accurately (in own words), and
without interference, fear or favor. At present this is one of the most difficult
steps, the citizen is afraid to approach the police stations, reporting crime is a
cumbersome, time consuming process and may require substantial, effort,
influence or money. It is impossible to reporta crime where an influential may be
the accused.
It is proposed that the reporting of crime may be fundamentally altered in the
following manner.

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a. Educated citizens; It is proposed that the NADRA’s utility bill

payment kiosks may be used like banks ATMS for reporting crime. The
NADRA Kiosks will be suitably enhanced to provide biometric support
for reading thumb impressions and be fitted with robust keyboards for
inputting text with bilingual support.
Any person wishing to report a crime may walk into any kiosk on 24X7
basis. The person will be required to insert original NADRA ID card into
the kiosk, and will opt to report a crime from the menu. The system
would seek biometric confirmation, whereby the person will be
prompted to place his thumb on the biometric identifier. Once the
thumb is authenticated the person will be able to select location, time
and broad category of crime from the drop down menus followed by a
free text field where he can enter a narrative in language of his
choosing. The person will also be prompted for current contact
information like current address and telephone number. On completing
his report the system will give a warning to the effect that “deliberate
misreporting of a crime is a punishable offence”; the report will be
filed, again through biometric thumb verification. A crime reference
number slip will be issued and the NIC card will be released by the
machine.

b. Illiterate or Semiliterate citizens; Crime Reporting Centers (CRCs)

will be created. These will be small offices manned by a 2 or 3 member
team of employees of both sexes; the CRC team will be purely civilians
and will have nothing to do with uniformed police. The CRCs will
operate on 24X7 basis and will be conveniently situated for free public
access. The CRCs will have standby power and will have general
amenities like waiting area and washroom facilities.
The literate citizens if any may use the available kiosk as above, while
the citizens not capable to directly interface with the kiosk will be
assisted by the CRC employees.
The complainant will be required to produce an NIC that will be fed into
the kiosk, the thumb impressions will be validated, CRC employees will

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feed the complaint based on the information provided by the citizen.

Once completed a print will be generated which will be read to the
complainant and if agreed his thumbprint will be obtained on the
printed copy and crime will be submitted in the machine under the
thumb print of the complainant.
In case of complainants that may not posses NIC cards for reasons of
age / other reasons, a mechanism will be devised after further
deliberation.

In the manner as given above all crime reported will be captured in real time in a
central server, in a formatted manner, true occurrence of crime would have been
recorded district wise, city wise, gali and mohallah wise and nature of crime wise.
Graphs, statistics, analysis workloads, staffing and resource requirements etc.
would be clearly visible to the management, giving a huge administrative
advantage to subsequently form basis for effective police reforms.
2. Investigation of Crime
The next important step is the investigation of crime. The central server will
automatically and immediately allot the reported crime to the relevant police
official of the area based on the reported location of the crime. All police
stations will have to be equipped with a few PCs and an internet connection.
The Investigating officer will have to do all his working on the crime in the
computer rather than on paper, necessary case documents will be scanned
and placed in computer.

The management will know how each investigation is progressing, which

police official is over burdened? Who is unnecessarily delaying a case? How
do different officials compare in efficiency with each other? Etc. Records of

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arrests, submissions of challans will all be highly visible, clear statistics about
how many people are in custody and at which police station etc.
Requests for warrants, completed investigation Challans for trial

Grant of warrants, Judgments, sentences, bail

NADRA
Kiosk 1 Court 1
Police
Station 1
NADRA
Kiosk 2 Court 2
Police
NADRA Station 2
Calm
Kiosk 3
Server Police Court 3
Crime incidence Station 3

Crime Police Court 4

Reporting Station 4
Centre 1 Crime distribution to police as per jurisdiction,
other info

Progress in investigation by Police, request for

warrants, completed investigation challans

3. Court Proceedings
The challans completed by the police will again be automatically and
immediately assigned to the relevant court, according to jurisdiction based
on the location of the crime and legal sections invoked.
All legal proceeding, hearings, bails, etc. will be through the system and the
police and judiciary will be directly linked online. Where a bail is granted by
the court it will be available in real time to the concerned police station and
action will be taken immediately and accordingly.

Summary
The advantage of the approach given above is that courts, police and
management will be integrated in a virtual network, where the management
will have clear visibility about crime, its investigation and judicial action, be
able to identify inefficiencies and bottlenecks immediately and take rapid
corrective action. The police and judiciary in turn will also be internally
connected and all intercommunications will be seamless and in real time like
request for warrants etc. same would be true for intercommunications
between management and police.

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Design, Implementation & system Management

In order to implement the above program following would have to be done;

1. Setting up of a formal steering committee of sponsors of the program. It

is proposed that the key sponsor may be the Chief Minister with oversight
by Chairman PTI himself since the program would require coordination
between various government departments and a strong political will.
2. Setting up of a formal program management office with various project
managers responsible for their own sphere of affairs, budgets, timelines etc.
and reporting to the steering committee for guidance and resolution of
issues. The areas of the project managers are broadly envisaged as under;
a. Business Process Reengineering. (personnel from Police as well as
judiciary will have to be involved to understand domain/ business
specific issues).
b. Legislative changes. (Personnel from Police as well as judiciary will
have to be involved to understand domain/ business specific issues).
c. Software design & development, tendering and contracting.
d. Infrastructure design & development, tendering and contracting.
e. Media & Public Relations.
f. Training.
3. Phased approach of Program implementation; In order to avoid serious
disruptions, it is recommended that the program may be deployed in a
phased manner. A pilot District may be selected for implementation and
testing of the program. The program will initially be deployed in the Pilot
district where practical problems during and after deployment will be
identified and corrected and once the pilot is successful the program will
be rolled out to the rest of districts. Even components within the program
may be phased, for example the steering committee may decide to initially
deploy only crime reporting component, before moving on to
investigation and then judicial components.

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