MODEL CURRICULUM

JEWELLERY RETAIL SALES ASSOCIATE

SECTOR: GEMS & JEWELLERY
SUB-SECTOR: JEWELLERY RETAILING
OCCUPATION: SELLING
REF ID: G&J/Q6802, V1.0
NSQF LEVEL: 4

Jewellery Retail Sales Associate

Jewellery Retail Sales Associate
Jewellery Retail Sales
Associate
CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Jewellery Retail Sales Associate”, in the “Gems
& Jewellery” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Jewellery Retail Sales Associate

Qualification Pack Name

G&J/Q6802, v1.0
& Reference ID.

Version No. 1.0 Version Update Date Not Applicable

Pre-requisites to Training Minimum 12th Standard Preferably

Training Outcomes After completing this programme, participants will be able to:
 Engage the customers at the retail counter: Deal with
customers and assist them in the jewellery purchase process in
stores, malls, exhibitions and trade shows. Greet the customers,
understand their requirements and engage with them during the
sales process.
 Explain to customers about jewellery product offerings: Explain
the various product offerings of the jewellery store to the
customers. Explain the spread of the product in terms of origin,
making technique, product category, metals and stones used etc.
and explain about the product to the customers.
 Facilitate customer buying decision at multiple counters: Sell
the retail store’s various offerings such as jewellery or store’s
saving schemes. Create sales of jewellery at multiple sales
counters in the store and take customer specified jewellery
orders.
 Manage stock of products at multiple counters and ensure
product safety: Manage the stock of goods at multiple sales
counters, and have a good stock-control and replenishment
system. Ensure product safety at counter.
 Interaction for planning and reporting: Interact and plan with
the personnel of the other departments of the retail store, factory,
back-office, clients etc.
 Create professional image of self and organisation: Maintain a
safe and clean retail counter to enable error-free sales and provide
a better shopping experience for the customer.
 Maintain health and safety at workplace: Commit towards
reporting potential hazards, take preventive measures to contain
accidents in order to make the work environment safe for self and
colleagues and maintain occupational health and safety.

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Jewellery Retail Sales Associate
This course encompasses 7 out of 7 National Occupational Standards (NOS) of “Jewellery Retail Sales
Associate” Qualification Pack issued by “Gem & Jewellery Skill Council of India”.

Sr. Equipment
Module Key Learning Outcomes
No. Required
1 Engage the customers  To promptly attend to the visiting Mandatory –
at the retail counter customer. White Board/Black
 To engage the customer by Board Marker/
Theory Duration addressing their queries and Chalk, Duster,
(hh:mm) requirements. Notepads, Pens,
05:00  To understand customer Pencils, Blank
requirements and assess the same. Sheets, Metal-Karat
Practical Duration  To explain the layout of the store and Chart, Jewellery
(hh:mm) products. (Imitation/ Fashion),
25:00  To provide acceptable solutions and Display Bust, Ring
suggestions to customer queries. Display Tray,
Corresponding NOS  To ensure customer satisfaction and Earring Stand,
Code receive positive feedback from the Bangle Stand,
G&J/N6801 customer. Jewellery Display
 To inform customers about jewellery Counter, Viewing
delivery status for ordered products. Table Top Mirrors,
 To handle problems pertaining to a Stone-Carat/Size
customer. Chart, Cotton
 To address customer complaints. Gloves, Cleaning
Cloth, Hand Held
 To assist the customer when there is
Mirror, Jewellery
a sales return or repair work.
Cleaning Cloth/
Gem Cloth, Sample
Price Tags, Sample
Jewellery Packing
Materials, Jewellery
Boxes, Calculators,
Gemstones

Optional –
Computer or Laptop
Attached to LCD
Projector
2 Explain to customers  To explain the characteristics of Mandatory –
about jewellery product precious metals such as gold, silver White Board/Black
offerings and platinum. Board Marker/
 To resolve queries pertaining to Chalk, Duster,
Theory Duration product characteristic. Notepads, Pens,
(hh:mm)  To explain about standards, Pencils, Blank
05:00 hallmarking and jewellery Sheets, Metal-Karat
certification to customers. Chart, Jewellery
Practical Duration  To accurately explain diamond and (Imitation/ Fashion),
(hh:mm) gemstone characteristics as well as Display Bust, Ring
35:00 inform about simulants and synthetic Display Tray,
gemstones and diamonds. Earring Stand,
Corresponding NOS  To explain various jewellery setting Bangle Stand,
Code styles and their benefits. Jewellery Display
G&J/N6802  To introduce the customer to Counter, Viewing
different types of gemstones – Table Top Mirrors,

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Jewellery Retail Sales Associate
 Sr. Equipment
Module Key Learning Outcomes
No. Required
precious and semi-precious as well as Stone-Carat/Size
types of pearls with the appropriate Chart, Cotton
information. Gloves, Cleaning
Cloth, Hand Held
Mirror, Jewellery
Cleaning Cloth/
Gem Cloth, Sample
Price Tags, Sample
Jewellery Packing
Materials, Jewellery
Boxes, Calculators,
Gemstones

Optional –
Computer or Laptop
Attached to LCD
Projector
3 Facilitate customer  To receive sales target with regards Mandatory –
buying decision at to product sales, jewellery type, White Board/Black
multiple counters number of counters, new schemes, Board Marker/
customer orders etc. Chalk, Duster,
Theory Duration  To plan and execute selling strategy Notepads, Pens,
(hh:mm) as per company. Pencils, Blank
05:00  To assist the customer by Sheets, Metal-Karat
recommending and suggesting Chart, Jewellery
Practical Duration appropriate products based on their (Imitation/ Fashion),
(hh:mm) requirement. Display Bust, Ring
35:00  To facilitate the sales of high valued Display Tray,
products such as diamond and Earring Stand,
Corresponding NOS platinum jewellery. Bangle Stand,
Code  To explain the product cost Jewellery Display
G&J/N6803 bifurcation based on the metal, Counter, Viewing
stones, labour cost, wastage etc. Table Top Mirrors,
 To clarify and explain the company’s Stone-Carat/Size
policy on exchange of old jewellery. Chart, Cotton
 To probe into the requirement of Gloves, Cleaning
jewellery product type and work on Cloth, Hand Held
the same as per customer need. Mirror, Jewellery
 To assist in providing the accurate Cleaning Cloth/
information for customer based Gem Cloth, Sample
orders. Price Tags, Sample
 To conduct valuation of old jewellery Jewellery Packing
with the assistance of the store Materials, Jewellery
assessor and manager. Boxes, Calculators,
Gemstones
 To execute the order sheet with
delivery timeline, product details and
Optional –
pricing.
Computer or Laptop
 To sell different product categories at
Attached to LCD
designated counters.
Projector
 To sell high end products, saving
schemes and customized jewellery.

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Jewellery Retail Sales Associate
 Sr. Equipment
Module Key Learning Outcomes
No. Required
 To explain the company’s policies for
repairing and refurbishing products
after sales.
 To pack the product in the
appropriate packaging material and
hand it over to the customer.
 To ensure a fast, safe, minimum
discount sale.
 To ensure the billing process has the
necessary information and to inform
the customer about the bill details.
 To check and verify products ordered
and achieve timely delivery through
the appropriate delivery channel.
4 Manage stock of  To follow the company’s policies for Mandatory –
products at multiple tallying of opening stock, sales of the White Board/Black
counters and ensure day and closing stock. Board Marker/
product safety  To maintain required records of daily Chalk, Duster,
sales and stock as per company Notepads, Pens,
Theory Duration policy. Pencils, Blank
(hh:mm)  To ensure stock is adequate for the Sheets, Sample
05:00 required popular categories of Price Tags,
products and to ensure there is no Calculators
Practical Duration stock shortage or overstocking.
(hh:mm)  To consider the season such as festive Optional –
16:00 seasons, marriage seasons etc. and Computer or Laptop
order appropriate stock of required Attached to LCD
Corresponding NOS products. Projector
Code  To ensure that damaged products are
G&J/N6804 replaced or repaired.
 To ensure that products at the
appropriate counters have entry
priced, mid-priced and high priced
products available.
 To calculate the product requirement
and place the orders in advance for
timely delivery.
 To be vigilant and secure products at
the counters and report any
suspicious activities.
 To ensure no theft or shoplifting is
carried out and to report the same to
the manager in case of the above
scenario.
5 Interaction for planning  To carry out the roles and Mandatory –
and reporting responsibilities as decided by the White Board/Black
company. Board Marker/
Theory Duration  To promptly escalate and discuss Chalk, Duster,
(hh:mm) issues and concerns with the Notepads, Pens,
02:00 management. Pencils, Blank
 To interact with the inventory Sheets

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Jewellery Retail Sales Associate
 Sr. Equipment
Module Key Learning Outcomes
No. Required
Practical Duration controller for replenishing of stock,
(hh:mm) valuation of old jewellery and loss of Optional –
08:00 any product. Computer or Laptop
 To interact with the factory unit for Attached to LCD
Corresponding NOS updates on ordered products, Projector
Code delivery status and provide
G&J/N6805 information on products to be
repaired.
 To inform the customer about the
delivery schedule and charges of the
product ordered.
 To interact with the cashier for
tallying the sale with the bill,
discrepancy in cash paid against bill
and to ensure a speedy process for
closing the sale.
 To interact with the customer while
closing the sale and to ensure
customer satisfaction with services
provided at the store.
6 Create professional  To maintain a clean and neat counter. Mandatory –
image of self and  To display clean products and to White Board/Black
organization show the display trays one by one. Board Marker/
 To ensure that no stones are missing Chalk, Duster,
Theory Duration from the jewellery pieces. Notepads, Pens,
(hh:mm)  To ensure all the products have the Pencils, Blank
01:00 appropriate price tags displayed with Sheets, Jewellery
the correct information. Display Counter,
Practical Duration  To maintain personal hygiene, be Display Bust, Ring
(hh:mm) presentable always and dress Display Tray,
06:00 appropriately as per company Earring Stand,
policies and codes. Bangle Stand,
Corresponding NOS  To coordinate with the housekeeping Viewing Table Top
Code department for retail area Mirrors, Cotton
cleanliness. Gloves, Cleaning
G&J/N6806  To recognize customer type/ Cloth, Hand Held
behaviour, greet them courteously Mirror, Jewellery
and respond with relevant Cleaning Cloth/
information to their queries. Gem Cloth

Optional –
Computer or Laptop
Attached to LCD
Projector
7 Maintain health and  To report about potential sources of Mandatory –
safety at workplace danger. Safety Hand Gloves,
 To use precautionary methods and Fire Extinguisher,
Theory Duration fire extinguisher in case of fire. First Aid Kit
(hh:mm)  To use first aid procedure in case of
01:00 emergencies. Optional –
Computer or Laptop
Practical Duration

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Jewellery Retail Sales Associate
 Sr. Equipment
Module Key Learning Outcomes
No. Required
(hh:mm) Attached to LCD
01:00 Projector

Corresponding NOS
Code
G&J/N9902
Total Duration Unique Equipment Required:
White Board/Black Board Marker/ Chalk, Duster, Notepads, Pens,
Theory Duration Pencils, Blank Sheets, Metal-Karat Chart, Jewellery (Imitation/
24:00 Fashion), Display Bust, Ring Display Tray, Earring Stand, Bangle
Stand, Jewellery Display Counter, Viewing Table Top Mirrors, Stone-
Practical Duration Carat/Size Chart, Cotton Gloves, Cleaning Cloth, Hand Held Mirror,
126:00 Jewellery Cleaning Cloth/ Gem Cloth, Sample Price Tags, Sample
Jewellery Packing Materials, Jewellery Boxes, Calculators,
Gemstones, Computer or Laptop Attached to LCD Projector, Safety
Hand Gloves, Fire Extinguisher, First Aid Kit

Grand Total Course Duration: 150 Hours, 0 Minutes

(This syllabus/ curriculum has been approved by Gem & Jewellery Skill Council of India

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Jewellery Retail Sales Associate
Trainer Prerequisites for Job role: “Jewellery Retail Sales Associate” mapped to Qualification Pack:
“G&J/Q6802, v1.0”

Sr.
Area Details
No.
1 Job Description To deliver accredited training service, mapping to the curriculum detailed
above, in accordance with the Qualification Pack
“G&J/Q6802”, Version 1.0.
2 Personal Attributes Aptitude for conducting training, and pre/post work to ensure competent,
employable candidates at the end of the training. Strong communication
skills, interpersonal skills, ability to work as part of a team; a passion for
quality and for developing others; well-organised and focused, eager to
learn and keep oneself updated with the latest in the mentioned field.
3 Minimum Educational Graduate
Qualifications
4a Domain Certification Certified for Job Role: Jewellery Retail Sales Associate mapped to QP:
“G&J/Q6802, v1.0”. Minimum accepted score as per SSC guidelines is 80%
on the SSC prescribed online theory assessment test based on an industry
validated question bank.
4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”,
mapped to the Qualification Pack: “SSC/1402”. Minimum accepted score
for the trainers is 80% as per respective SSC guidelines.
5 Experience The minimum experience required is 3 years in Jewellery / FMCG /
Cosmetics retail.

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Jewellery Retail Sales Associate
Annexure: Assessment Criteria

Assessment Criteria
Job Role Jewellery Retail Sales Associate
Qualification Pack G&J/Q6802, v1.0
Sector Skill Council Gem & Jewellery Skill Council of India

Sr. No. Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council.
Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS.
SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2 The assessment for the theory part will be based on knowledge bank of questions created by the
SSC.
3 Individual assessment agencies will create theory question papers for candidates at every
examination/training centre. (as per assessment criteria below).
4 Individual assessment agencies will create practical tests for skill evaluation for candidates at
every examination/training centre. (as per assessment criteria below).
5 To pass the Qualification Pack, every candidate should score a minimum 60% of aggregate marks
to successfully clear the assessment.
6 In case of successfully passing only certain number of NOSs, the candidate is eligible to take
subsequent assessment on the balance NOSs to pass the Qualification Pack.

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Jewellery Retail Sales Associate
 Marks Allocation
Total
Assessment Out Theory Skills
Assessment Criteria for outcomes Mark
outcomes of Practical
(80+170)

PC1. Promptly attend to the customers walking

1 0 1
into the retail area

PC2. Greet the customers as per company’s

1 0 1
culture.

PC3. Assess the customer’s broad and specific

4 1 3
requirements accurately

PC4. Explain the store layout 3 1 2

PC5. Explain the broad variety of jewellery
products available at different sections and
3 1 2
counters of the store, for example: Gold,
Diamond etc.
PC6. Provide acceptable suggestions or
1 0 1
solutions to customer queries

PC7. Address customer complaints 2 1 1

PC8. Follow telephone etiquette while

1 0 1
interacting with customer on telephone
1. G&J/N6801
Engage the PC9. Obtain adequate information from the
3 1 2
customers at customer to understand the nature of buying 40
the retail
counter PC10. Assess customer requirement whether
they are looking for a common jewellery product
2 1 1
such as bangles and rings or special jewellery
product

PC11. Assess customer requirement for a

particular type of product which may be region
2 0 2
specific jewellery like kundan, temple jewellery;
relevance or occasion specific jewellery

PC12. Suggest and offer jewellery that meets

3 1 2
customer expectation

PC13. Satisfy customer with the shopping

2 1 1
experience

PC14. Receive positive customer feedback 2 1 1

PC15. Ensure that customer does not feel

2 1 1
unattended

PC16. Address customers queries confidently

1 1 0
and without misleading

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Jewellery Retail Sales Associate
 PC17. Check if customer is willing to interact via
1 1 0
telephone or internet post sales

PC18. Inform customers about product

1 1 0
promotions or new product arrivals

PC19. Inform about delivery status if the

jewellery is to be delivered at a later time than 1 1 0
the committed delivery date

PC20. Send mailers on discounts or promotional

1 1 0
events

PC21. Listen to customer complaints patiently

from the customer and summarise them to the
1 0 1
customer to ensure that the understanding is
correct

PC22. Address with right solution to customer’s

1 0 1
queries

PC23. Assist the customer when there is a sales

1 0 1
return or repair work
Sub Total 40 15 25

PC1. Explain the customer about the

characteristics of precious metals i.e. gold, silver 3 2 1
and platinum

PC2. Assist customer to understand the product

3 1 2
in terms of relevance, making, etc.

PC3. Answer all customer’s queries with

3 1 2
2. G&J/N6802 reference to product characteristics
Explain to
PC4. Provide acceptable suggestions or
customers 2 1 1
solutions to customer queries 50
about jewellery
product
offerings PC5. Ensure that customer is fully aware of all
2 1 1
the aspects of the jewellery bought

PC6. Explain to the customer about standards,

hallmarking and certifications for jewellery sold 4 1 3
in store

PC7. Demonstrate accurately the characteristics

3 1 2
of diamond and its authenticity

10
Jewellery Retail Sales Associate
 PC8. Explain to customer’s different types of
settings such as prongs, bezel, channel, pave, 3 1 2
tension

PC9. Explain customers about different type of

diamonds available in the market such as 3 1 2
synthetic, simulants

PC10. Introduce customers to semi-precious

3 1 2
gemstone-jewellery offerings in the store

PC11. Introduce customers with different types

3 1 2
of beads and briolette jewellery available

PC12. Explain the characteristics of different

3 1 2
gemstones

PC13. Introduce customers to different types of

pearl jewellery available in the retail area and 3 1 2
explain the different types

PC14. Explain customers about different type of

artificial diamonds available in the market such 3 1 2
as synthetic and simulants

PC15. Assist customer to understand the

2 1 1
product in terms of relevance, making, etc.

PC16. Answer all customer’s queries with

2 1 1
reference to product characteristics

PC17. Provide acceptable suggestions or

2 1 1
solutions to customer queries

PC18. Ensure that customer is fully aware of all

3 1 2
the aspects of the jewellery bought

Sub Total 50 19 31

PC1. Receive sales target from manager in terms

3. G&J/N6803 of product sales, jewellery type, number of
Facilitate counters, opening of new saving scheme 1 0 1
customer accounts, number of customer order jewelleries,
buying decision etc.
at multiple
counters PC2. Plan and execute selling strategy to meet
2 1 1
the target

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Jewellery Retail Sales Associate
 PC3. Probe customer to share information about
their need, preferences by asking appropriate 1 0 1
questions

PC4. Assist in selecting by recommending the

jewellery that could suit the customer’s taste,
looks, budget criteria, occasional wear, etc.
2 1 1
Facilitate sales of high value stocks (example:
diamond jewellery) that meet the customer’s
buying criteria

PC5. Facilitate sales of various jewellery offered

by the store at multiple counters of different 1 0 1
product types as per customer requirements

PC6. Facilitate sales of saving

schemes/promotion schemes offered by 1 0 1
highlighting benefits of such schemes

PC7. Explain the customers about the pricing of

the jewellery taking into account the
1 0 1
characteristics such as basic cost of certain karat
of gold, labour cost, wastage, etc.

PC8. Clarify the customers about the company’s

policy on exchanging old gold jewellery for 2 1 1
purchase of new jewellery

PC9. Assist customers in knowing the value of

the old gold jewellery (for which it can be taken) 1 0 1
by interacting with assessor and manager
60
PC10. Provide various choices of jewellery types
1 0 1
that meet the customer’s buying criteria

PC11. Enquire about the size and measurement

required from customers for products such as
1 0 1
rings, bracelets, necklace, chains, etc. and offer
jewellery accordingly

PC12. Decide, based on the requirement of

customised jewellery whether it can be made by 1 0 1
the company

PC13. Explain the customers about the

company’s policy on old gold jewellery exchange 3 1 2
for purchase of new jewellery

12
Jewellery Retail Sales Associate
 PC14. Interact with the assessor and the
manager and then inform the customers about
the value of the old gold jewellery (for which it
2 1 1
can be taken and deliver the customised
jewellery on the agreed time with design
specifications

PC15. Prepare the order form by mentioning

customer’s specifications clearly and get
1 0 1
confirmation from the customer on the order
form to avoid any confusion

PC16. Provide a timeline to the customer for

making and delivery of customised/ordered 1 0 1
jewellery product

PC17. Deliver the customised jewellery to

customer on the agreed time with design 2 1 1
specifications

PC18. Plan and execute selling strategy to meet

3 1 2
the prescribed target

PC19. Sell different types of jewellery at diverse

2 1 1
sale counters

PC20. Sell high value product 1 0 1

PC21. Sell customized jewellery 1 0 1

PC22. Achieve the sales target 3 1 2

PC23. Handle old gold jewellery exchange based

2 1 1
transactions

PC24. Open new account for saving schemes 2 1 1

PC25. Increase the sales conversion rate 3 1 2

PC26. Identify opportunity to up sell products 2 1 1

PC27. Explain the customers about repairing and

refurbishment process for the jewellery 1 0 1
purchased

PC28. Display the jewellery purchased and pack

2 1 1
the jewellery appropriately

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Jewellery Retail Sales Associate
 PC29. Ensure that there is minimum delay in the
3 1 2
sale closing process

PC30. Make sure that the customer is sent off

2 1 1
happily and satisfied

PC31. Close the sales with “minimum discounts” 3 1 2

PC32. Check that the billing is done

appropriately for old gold jewellery exchange 2 1 1
based sales

PC33. Follow up with factory/manufacturing unit

to receive ordered product one day prior to the 2 1 1
delivery date

PC34. Check whether the customised product is

matching as per customer’s specifications and
2 1 1
deliver customized jewellery as per customer’s
specification on time

Sub Total 60 20 40

PC1. Tally opening stock, sales for the day and

4 1 3
closing stock

PC2. Maintain record of daily account of stock as

1 0 1
per store rules

PC3. Ensure that there are no stock shortages at

1 0 1
sales counter at any point of time

PC4. Ensure that there is no over stocking of any

4. G&J/N6804 2 1 1
jewellery at the counter
Manage stock
of products at
multiple PC5. Judge the demand by analysing sales data
2 1 1
and also considering the seasonality
counters and
ensure product
PC6. Ensure adequate stock is available to meet
safety 1 0 1
the sales demand

PC7. Ensure that excess stocks are not kept at

the counter but taken out and returned to the 2 1 1
stores, because these are high value

PC8. Ensure that defective stocks are repaired / 40

1 1 0
replaced

PC9. Promptly place order to receive the stock

2 1 1
on time

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Jewellery Retail Sales Associate
 PC10. Ensure that fast moving stocks are always
2 1 1
available by ordering them adequately

PC11. Ensure that entry price, mid-price and

high end products appropriate to the customer
3 1 2
needs are available in adequate quantities and in
all counters

PC12. Decide the number of stock to be ordered

3 2 1
based on demand and sales

PC13. Place order for new stocks with the

2 1 1
appropriate inventory person giving full details

PC14. Decide on the stock to be ordered during

3 1 2
peak demand season such as festival time

PC15. Calculate the time required for dispatch of

3 2 1
new orders and place the orders promptly

PC16. Order placement according to occasions

1 0 1
such as festivals and seasonality

PC17. Deliver customized jewellery order on

1 0 1
time

PC18. Be vigilant on the stocks under display

2 1 1
during sales

PC19. Communicate promptly about any

2 0 2
potential theft in the store

PC20. Ensure that there is no loss of product or

1 1 0
shoplifting

PC21. Report for potential theft or raise alarm in

1 0 1
time
Sub Total 40 16 24

PC1. Carry out role requirements and

2 1 1
responsibilities as per company training

5. G&J/N6805 PC2. Promptly escalate concerns and problems

Interaction for 1 0 1
encountered
planning and
reporting PC3. Replenish stock 2 0 2

PC4. Value old-gold jewellery for exchange as

20 2 0 2
received from customers

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Jewellery Retail Sales Associate
 PC5. Inform about any loss of goods 2 0 2

PC6. Track the status of the customized

2 0 2
jewellery order

PC7. Follow the process details 1 1 0

PC8. Provide details of repair to be done on the

1 0 1
jewellery

PC9. Provide return schedule to customer 1 0 1

PC10. Communicate the value and anticipated

1 1 0
charges to customer

PC11. Provide details on billing and cash

1 1 0
collection

PC12. Tally cash with billing in case of

1 0 1
discrepancies
PC13. Enable customer to complete the sales
1 0 1
process in short time

PC14. Ensure that there is no delay in the sales

1 0 1
process

PC15. Ensure that the customer is satisfied with

1 0 1
the shopping experience
Sub Total 20 4 16

PC1. Keep the retail counter neat and clean 2 0 2

PC2. Display trays one by one instead of all

2 0 2
together

PC3. Clean the jewellery off any stains or dust

and ensure there are no missing diamonds or 2 0 2
6. G&J/N6806 gemstones
Create
professional PC4. Check whether all jewellery pieces are with
image of self tags and tag displays the relevant information 2 1 1
and about piece
organisation
PC5. Display products attractively 2 0 2

PC6. Maintain personal hygiene 2 1 1

PC7. Keep self always presentable at all times

and to follow prescribed dress code as per 2 1 1
company policy

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Jewellery Retail Sales Associate
 PC8. Keep store/retail counter area neat and
2 0 2
clean

PC9. Coordinate with housekeeping department

1 0 1
to maintain cleanliness in the retail environment

PC10. Treat customer courteously and

20 1 0 1
pleasingly

PC11. Recognize customer type/behaviour and

select the most appropriate way to 1 0 1
communicate with the customer

PC12. Respond promptly and give relevant &

1 0 1
true information about jewellery product
Sub Total 20 3 17

PC1. Identify and use appropriate protective

2 0 2
clothing/equipment for specific tasks and work

PC2. Identify hazardous job activities in his/her

job and communicate the possible causes of 1 0 1
risks or accidents in the workplace

PC3. Carry out safe working practices while

dealing with hazards to ensure safety of self and 1 0 1
others

PC4. Identify and avoid doing any tasks or

2 0 2
activities in a bad working position

PC5. Practice appropriate working postures to

7. G&J/N9902 2 1 1
minimise occupational health related issues
Maintain health
20
and safety at
workplace PC6. Use the appropriate fire extinguishers on
1 0 1
different types of fire

PC7. Demonstrate rescue techniques applied

2 0 2
during fire hazard

PC8. Demonstrate good housekeeping in order

1 0 1
to prevent fire hazards

PC9. Demonstrate the correct use of any fire

2 0 2
extinguisher

PC10. Administer appropriate first aid procedure

to victims wherever required eg.in case of 1 0 1
bleeding, burns, choking, electric shock etc.

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Jewellery Retail Sales Associate
 PC11. Respond promptly and appropriately to an
3 1 2
accident situation or medical emergency

PC12. Participate in emergency procedures such

as raising alarm, safe evacuation, correct means 2 1 1
of escape, correct assembly point etc.
Sub Total 20 3 17
Grand Total 250 250 80 170
Percentage Weightage: 32% 68%

Minimum Pass% to qualify (aggregate): 60%

18
Jewellery Retail Sales Associate