FLEXITUFF VENTURES INTERNATIONAL LIMITED

IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Document No.- IM-01 Rev. No.- 01 Issue No.-04 Issue date - 06.12.2021

FLEXITUFF VENTURES INTERNATIONAL LIMITED

Mah uakhedaganj, Kashipur, Dist. Udham Singh Nagar,UTTRAKHAND – 244713
(T): 05947-266000,(E) : kashipur@flexituff.com

Copy .No.- Revised by-System Executive Approved by- AVP (Operational )

Control Master
Status Sign. Sign.
Controlled
Copy
Holder Name Durgesh Gangwar Name S. S. Rout

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Forward

This IMS manual defines the basic purpose of implementing International

standards at Flexituff to enhance customer satisfaction as well commitment
for environment and safely.

It is now imperative that all the employees must get acquainted with these
systems and put their best efforts for implementation at their work place so
as to create a Safe, Healthy and eco-friendly Environment.

I am sure that the information given in this manual is of great help to

the employees to understand the system and to function effectively.

(ATUL ASAWA)

VP & Unit Head

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Table of Contents

Explained clause No.

QMS- EMS- OH&S
Sr. Page
Description ISO ISO ISO
No. No.
9001 : 14001 : 45001 :
2015 2015 2018
1 Front page – Status & Authorization 01
2 Forward 02
3 Table of Contents 03
4 Scope 1.0 1.0 1.0 05
5 Normative references 2.0 2.0 2.0 08
6 Terms and Definitions 3.0 3.0 3.0 09
7 Context Of The Organization 4 4 4 12
8 Understanding organization and its context 4.1 4.1 4.1 12
9 Understanding needs and expectation of interested parties 4.2 4.2 4.2 12
10 Determining the scope of IMS 4.3 4.3 4.3 13
11 IMS and its processes 4.4 4.4 4.4 14
12 Leadership and worker participation 5.0 5.0 5.0 16
13 Leadership and commitment 5.1 5.1 5.1 16
14 IMS Policy (Quality, Environment and Health and Safety) 5.2 5.2 5.2 17
15 Resource, roles, responsibilities, and authorities 5.3 5.3 5.3 19
16 Consultation and participation of workers 7.4 7.4 5.4 20
17 Planning 6.0 6.0 6.0 21
18 Action to address Risk and opportunities 6.1 6.1 6.1 21
19 IMS objectives and planning to achieve them 6.2 6.2 6.2 23
20 Planning of changes 6.3 6.3 6.3 24
21 Support 7.0 7.0 7.0 25
22 Resources 7.1 7.1 7.1 25
23 Competence 7.2 7.2 7.2 32
24 Awareness 7.3 7.3 7.3 33
25 Communication 7.4 7.4 7.4 33
26 Documented Information 7.5 7.5 7.5 35
27 Operation 8.0 8.0 8.0 39
28 Operational planning and control 8.1 8.1 8.1 39
29 Emergency preparedness and response 8.2 8.2 40

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Explained clause No.

QMS- EMS-
Sr. OH&S Page
Description ISO ISO
No. 45001 : No.
9001 : 14001 :
2018
2015 2015
30 Requirements for products and services 8.2 40
31 Design and development for products and services 8.3 42
32 Control of externally provided processes 8.4 43
33 Products and Services 8.5 44
34 Release of products and services 8.6 49
35 Control of Non-conforming output 8.7 50
36 Performance Evaluation 9.0 9.0 9.0 52
Monitoring, measurement, analysis and performance
37 9.1 9.1 9.1 52
evaluation
38 Internal audit 9.2 9.2 9.2 53
39 Management review 9.3 9.3 9.3 54
40 Improvement 10.0 10.0 10.0 58
41 General 10.1 10.1 10.1 58
42 Non-conformity and corrective action 10.2 10.2 58
43 Incident ,Non-conformity and corrective action 10.2 58
44 Continual Improvement 10.3 10.3 10.3 60
45 List of Procedures 61
46 Amendment sheet 63

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

1.0 SCOPE

1. Introduction

This IMS system manual is a document covering the overall QMS,EMS and OH&S system
adopted by Flexituff Ventures International Limited, Kashipur, Uttarakhand. This manual includes
reference details to implement Quality, Environment, health and safety standards in the facility.
This IMS shall be amended as and when needed, and only the latest edition numbers and
Revision numbers shall be considered valid. The edition of the manual shall be set in incremental
number when replaced by the next edition. The revisions shall be made as zero. Any
recommendations, inquiries, suggestions shall be directed to the AVP-Operational. This manual
shall be strictly controlled and maintained as per document and data control section. Any
disclosure of this document with dishonorable intentions shall be met with appropriate disciplinary
action.

2. Company Profile

Flexituff Ventures International is the world’s largest integrated clean room poly woven, Non-
woven and Dripper manufacturing facility. Set up to fulfill the demanding bulk packaging,
Infrastructure and irrigation requirements of a host of industries, Flexituff Ventures aims to offer
unparalleled advantage to it’s buyers.

Flexituff Ventures is being promoted by Mr. Manish Kalani. It’s the state of the art Manufacturing
facility at Kashipur in Uttarakhand, 250 kms from Delhi, can measure up to the exacting global
norms of ISO 9001:2015, ISO 14001:2015 & OH&S 45001:2018,while offering the price
advantages of Asia. It’s gigantic capacity is installed to deliver in time, every time. Flexituff
Ventures has a turnover of Rs. 200 Corers per annum.

Multilayered Quality Assurance System ensures permissible variance from specifications, while
maintaining schedules and productivity at peak levels.

What indeed sets Flexituff Ventures apart is not the modern largest manufacturing facility, but the
commitment to total customer satisfaction made possible by the sheer dedication of Team
Flexituff Ventures .

3. Brief of Products / Processes / accreditations:

We make all kinds of FIBCs; single-loop, double-loop, 4-loop for all user segments; Food,
Pharma, Fertilizer, Chemical, Cement, BOPP (Biaxially-Oriented Polypropylene), PP bags, Geo
synthetic, Geo Textile bags, other Non-woven products and Dripper etc. Our products find a very
wide and satisfactory acceptance with all the leading Fortune-500 companies across the globe.
We have following Quality accreditations:-
 ISO: 9001 certification for quality management.
 ISO: 14001 certification for environment safety management.
 OH&S: 45001 Certification for Occupational Health and Safety management.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Regulatory Requirements
Flexituff Kashipur shall consider the requirement of these health, safety & environmental
legislation where it finds applicable, For details refer Legal register- F/HRD/05/01
YEAR LEGISLATION
1948 The Factories Act (as amended till 1987).
1950 The U.P. Factories Rules.
1974 The Water (Prevention and Control of Pollution) Act.
1975 The UP Water (Prevention and Control of Pollution) Rules.
1977 The Water (Prevention and Control of Pollution) Cess Act.
1978 The Water (Prevention and Control of Pollution) Cess Rules.
1981 Air (Prevention & Control of Pollution) Act.
1983 The UP Air (Prevention & Control of Pollution) Rules.
1989/ 2016 Manufacture, Storage and Import of Hazardous Chemical Rules.
1989/ 2012 The Hazardous Wastes (Management and Handling) Rules.
1986 The Environment (Protection) Act.
1986 The Environment (Protection) Rules.
2000 Noise Rules.
1884 The Explosive Act.
2001 The Batteries (Management & Handling) Rules
1984/ 1993 Gas Cylinder Rules, including Amendment Rules, 1993
1976 The standards of weights and measures Act
2003 Electricity Act
1946 Uttar Pradesh Industrial Standards Standing Act
1988 Central Motor Vehicle Act.
1989 Central Motor Vehicle Rules (Regulation & Control).
1952 Employees Provident Fund Act

PRODUCTS OF FLEXITUFF VENTURES INTERNATIONAL LIMITED

With exports to over 40 countries Flexituff Ventures enjoys a leadership status with following
business verticals:-

a) FIBC – Industrial Bulk Packaging.

b) Geo-Textile – Infrastructure Sector.
c) BOPP bags, – Retail
d) Geo-Synthetic bags
e) PP Bags
f) Non-woven products
g) Drippers – Drip Irrigation

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Major Clients

4. Control of IMS Manual

The IMS manual is prepared by the System Executive and approved by the AVP (Operational).
Updated Master copy is available on main server in soft copy. The System Executive retains the
master copy for verification of authenticity of other controlled copies. The Second edition of the
Integrated Management System Manual is including all sections of the original edition (Issue No.
04). This is approved on 06.12.2021 .If Any change (approved by AVP) in any clause required
then the amendment sheet will be updated and System executive will replace the modified page
in all Controlled copies which are numbered serially and distributed to controlled copy holders as
per the distribution list. All controlled copies will bear a sign of AVP on first page.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

5. Distribution list of Controlled copy of IMS Manual

COPY
DESIGNATION
NUMBER
1. Unit Head
2. AVP Operation
3. GM -Operation
4. Certification agency
Master copy available with System Executive and Non editable protected
PDF soft copy will be available for all HODs at requisite place of use

6. Normative references

ISO 9001:2015 - Quality management systems-Fundamentals and vocabulary

ISO 14001:2015 Environmental Management System - Fundamentals and vocabulary

ISO 45001:2015 Occupational health and safety (OH&S) management- Fundamentals and
vocabulary

EN 13249:2016 Geotextiles & Geotextile Related Products

EN 13250:2016 Geotextiles & Geotextile Related Products

EN 13251:2016 Geotextiles & Geotextile Related Products

EN 13252:2016 Geotextiles & Geotextile Related Products

EN 13253:2016 Geotextiles & Geotextile Related Products

EN 13254:2016 Geotextiles & Geotextile Related Products

EN 13255:2016 Geotextiles & Geotextile Related Products

EN 13257:2016 Geotextiles & Geotextile Related Products

EN 13265:2016 Geotextiles & Geotextile Related Products

Reference supportive documents to use this manual

Sr. no. Description Document ID

01 Manufacturing Process Diagram IM-SD/11
02 IMS Policy (Quality, Food Safety, Health and Environment IM-SD/12
03 Organogram, Responsibilities & Authorities IM-SD/13
04 Sequence and interaction chart IM-SD/16

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

3.0 Terms and Definitions

Terms Definition
1. Integrated Management system to direct and control on organization with
Management System regard to quality, environment, occupational health & safety
2. Process set of interrelated or interacting activities which transforms inputs
into outputs
3. Product Product is defined as “result of a process”.
4. Quality Assurance Part of quality management focused on providing confidence that
quality requirements will be fulfilled.
5. Quality Control Part of quality management focused on fulfilling quality
requirements.
6. Quality Improvement Part of quality management focused on increasing the ability to
fulfill quality requirements.
7. Quality: Degree to which a set of inherent characteristics fulfils
requirements
8. Test A technical operation that consists of the determination of one or
more characteristics or a given product, material, equipment,
organism, physical phenomenon, process or service according to
a specified procedure.
9. Continual Recurring activity to enhance performance
Improvement
10. Customer Satisfaction: Customer’s perception (the degree), to which the customer’s
requirements have been fulfilled.
11. Infrastructure (Organization) system of facilities, equipment & services needed
for the operation of an organization.
12. Effectiveness Extent to which planned activities are realized and planned
results achieved
13. Efficiency Relationship between the result achieved and the resources used
14. Environment Surroundings in which an organization operates, including air,
water, land, natural resources, flora, fauna, humans and their
interrelations

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15. Environmental aspect Element of an organization’s activities, products or services that
FLEXITUFF VENTURES
can interact INTERNATIONAL LIMITED
with the environment
16. Environmental impact Any change to the environment, whether adverse or beneficial,
IMS MANUAL
wholly or partially resulting from an organization’s environmental
aspects
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
17. Environmental Part of an organization's management system used to develop
management system and implement its environmental policy and manage its
environmental aspects

18. Environmental Measurable results of an organization's management of its

performance environmental aspects
19. Prevention of pollution Use of processes, practices, techniques, materials, product,
services or energy to avoid ,reduce or control (separately or in
combination) the creation, emission or discharge of ant type of
pollutant or waste in order to reduce adverse environmental
impacts.

20. Hazard Source with a potential to cause injury and ill health.
21. Hazard Identification Process of recognizing that a hazard exists and defining its
characteristics
22. Risk Effect of uncertainty
23. Risk Assessment Process of evaluating the risk(s) arises from a hazard(s), taking into
account the adequacy of any existing controls, and deciding whether or
not the risk(s) is acceptable.
24. Incident Occurrence arising out of, or in the course of, work that could or
does result in injury and ill health.
25. Accident An accident is an incident which has given rise to injury, ill health or

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 fatality
26. Acceptable Risk FLEXITUFF VENTURES
Risk that INTERNATIONAL
has been reduced to a level that can LIMITED
be tolerated by the
organization having regard to its legal obligation and its own OH&S
policy IMS MANUAL
27. Interested Parties Person or group, inside or outside the workplace concerned with or
(QMS- ISO 9001:2015,
affected byEMS- ISO 14001:2015,
the OH&S OH&S-
and Environmental ISO 45001:2018)
performance of an
organization.
28. Objective: Something sought, or aimed for, related to quality, environment,
occupational health & safety.
29. Injury and ill health Adverse effect on the physical, mental or cognitive condition of a
person
30. Work Environment Set of conditions under which work is performed.
31. Reference Standard Standard, generally having the highest metrological quality available at
a given location or in a given organization, from which measurements
made there are derived
32. Safety Freedom from unacceptable risk of harm happened ignorantly.

List of Abbreviations

IMS Integrated management system VP Vice President

EMS Environmental Management system GM General Manager
OH & S Occupational Health & Safety MR Management Representative
EHS Environment, Health & Safety Doc. Document
EHSMP EHS Management Programme SYSCO System Coordinator
OCP Operational Control Procedure HO Head Office
MRM Management Review Meeting GRN Goods Receipt Note
CA Corrective Action PUR Purchase
PA Preventive Action QC Quality Control
HRD Human Resource Development ELECT Electrical
NC Non-conformance ENGG Engineering
EIA Environmental Impact Assessment MECH Mechanical
Raw Material Flexituff Ventures International
RM FVILK
Limited Kashipur

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

4.0- CONTEXT OF THE ORGANISATION

1. POLICY

It is the policy of the company to establish, document, implement and maintain an IMS and
continually improve its effectiveness in accordance with the requirements of the ISO 9001:2015,
ISO 14001:2015 and OH&S 45001:2018 standards to determine the external and internal issues
that are relevant to purpose and its strategic direction and that affect its ability to achieve the
intended results of its IMS.

2. SCOPE

Applicable to entire Flexituff Ventures International Limited related to IMS requirements.

3. RESPONSIBILITY

AVP – Operational: Overall responsible

4. ACTION - Context of the Organization

4.1. Understanding the Organization and its context

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 Flexituff Ventures International Limited has established, documented, implemented and
maintained a Quality,FLEXITUFF
Environment VENTURES INTERNATIONAL
Health and Safety Management SystemLIMITEDbased on ISO
IMS MANUAL
9001: 2015, ISO 14001:2015, OH&S 45001:2018, with a focus on continual improvement of
its effectiveness.
FVILK has determined
(QMS- ISO external and internal
9001:2015, EMS- ISO issues that are relevant
14001:2015, OH&S- to
ISOits45001:2018)
purpose and its
strategic direction and that affect its ability to achieve the intended result of its IMS.
FVILK has monitored and reviewed the information about these external and internal issues.
They have considered the positive and negative factors or conditions and have also facilitated
themselves to understand the external issues arising from legal, technological, competitive,
market, cultural, social and economic environments, whether international, national, regional
or local.
To understand the internal issues FVILK has considered issues related to values, culture,
knowledge, and performance of the FVILK.
Reference Procedure:
Procedure for Identifying Business Risk & Opportunities and Action Planning Through
TOP BRASS – FVIL/IMS/MR/07

4.2. A. Understanding the needs and expectations of interested parties

FVILK has consistently provided products and services that meet customer and applicable
statutory and regulatory requirements, to reduce the effect or potential effect on the FVILK
’S ability.

FVILK has determined the interested parties and their relevant requirements to the IMS and
FVILK monitors and reviews information about these interested parties and their relevant
requirements.
B. Understanding the needs and expectations of workers and other interested parties
FVILK has determined external and internal issues that are relevant to its purpose and that
Affect its ability to achieve the intended outcome(s) of its OH&S management system.
a) The relevant needs and expectations (i.e. requirements) of workers and other interested
parties;
b) Which of these needs and expectations are, or could become, legal requirements and other
Requirements.
Reference Procedure:
Procedure for Identifying Business Risk & Opportunities and Action Planning Through
TOP BRASS –FVIL/IMS/MR/07
4.3. Determining the scope of the IMS
FVILK has determined the boundaries and applicability of the IMS and has established its
scope of the IMS as follows;

Manufacturing of:
1. POLY WOVEN PRODUCTS Such as Flexible Intermediate Bulk
Containers, BOPP bags, PP Bags for Food & Non - Food Applications

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 and Geo - synthetic Fabrics, Geo Bags & Geo Tubes.
2. NON WOVEN FLEXITUFF
PRODUCTSVENTURES INTERNATIONAL
Such as Geo Fabrics, Geo Mattress, LIMITED
Geo Bags &

3.
Carpets.
Drippers for Micro Irrigation
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
Location in scope: Flexituff Ventures International Limited.
Pipalgaon Road, Near Idgaha, Mahuakhera Ganj,Kashipur – 244713 Dist. U. S.
Nagar (Uttarakhand) INDIA.

Clause 8.3- ISO 9001:2015: is NOT APPLICABLE

Justification: The Company is not involved in design and development of products, all
Products are being manufacturing and supplied as per the customer specification and
requirements. So this clause is not applicable in Integrated Management System and its
processes
FVILK has considered the external and internal issues, the requirements of relevant
interested parties, the products and services of the FVILK While determining this scope.
FVILK has applied all the requirements of this International Standard if they are applicable
within the determined scope of its IMS.

The scope states the types of products and services covered and provide the necessary
justification for not applying clause 8.3 of ISO 9001:2015. The top management ensures that
the conformity to this standard requirements determined as not applicable requirements shall
not been affected the FVILK’s ability or responsibility to ensure the conformity of its products
and services and the enhancement of customer satisfaction,

4.4. IMS and its processes

4.4.1. FVILK has established, implemented, maintained and is continually improving an
IMS, including various processes, product categories and production sites covered under
Quality, Environment, and Health, Safety Management System of FVIL. The outsourced
processes, if any, that can affect product conformity with requirements for quality, safety and
hygiene, have also been identified. The controls over these processes required for ensuring
product conformity have been identified.
FVILK has determined the processes needed for the IMS and their application throughout the
organization.
The TOP BRASS sheet defines the inputs required and the outputs expected from IMS
processes, address the risks and opportunities as determined in accordance with the
requirements, evaluate these processes and implement any changes needed to ensure the
processes achieve their intended results.

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The sequence and interaction of these processes (IM-SD/16) have been determined and
accordingly process FLEXITUFF
flow charts VENTURES INTERNATIONAL
have been developed LIMITED
for overall FVILK and individual
IMS MANUAL
sections / departments. The Manufacturing Processes & Processes Diagram (IM-SD/11) is
enclosed in this manual. Flow chart for the manufacturing of FIBC from receipt of incoming
materials to (QMS-
their dispatch has been EMS-
ISO 9001:2015, drawnISO
as 14001:2015,
a step for ensuring
OH&S-that
ISOthe FIBC used for
45001:2018)
packaging food are safe for the consumer.
The criteria and methods needed to ensure that both the operation and control of these
processes are effective have been determined and documented in Quality system
procedures and other related documents. (Refer Section IM-SD/08).
Availability of resources and information necessary to support the operation and monitoring
of these processes (Refer section 7 & 8a) has been ensured. These have been determined
and verified at the time of planning the processes and are regularly reviewed and upgraded
as necessary. All the above-identified processes are monitored, measured and analyzed at
suitable levels for smooth operations (refer section 9 & 10).
Actions necessary to achieve planned results/ objectives (F/MR/03/03) are implemented at all
levels. Continual improvement is an important part of Quality, Environment, Health & Safety
Management system and it is achieved through regular review and improvement of
processes.
The outsourced processes affecting product quality, safety and hygiene are controlled
through issue of necessary instructions in the contract/ inspection and on site verification
activities.

Procedure for Purchase of items other than raw material FVIL/IMS/PUR/01

These processes are managed by the Flexituff Ventures International Limited in accordance
with the requirements of ISO 9001:2015, ISO 14001:2015, OH&S 45001:2018,
Manufacturing Facility.

The Environment, Health and Safety Management Systems are consistent with the
requirements of ISO 14001:2015 and OH&S 45001:2018.The EHSMS is well documented
and highlights the following principles in detail.
 Identification and evaluation of the Environment, Health and Safety effects arising from
the Source, Situation, activities, products or services of the FVILK are determined to
know the significance.
 Identification and evaluation of the Environment, Health and Safety effects arising from
incidents, accidents and potential emergency situations.
 Identification of the relevant legislative, regulatory and other requirements.
 Enabling identifying priorities and pertinent Environment, Health and Safety objectives
and targets to be set.
 Being capable of evaluation to suit changing circumstances.

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 Reference Procedure:
FLEXITUFF VENTURES INTERNATIONAL LIMITED
Procedure for Purchase of items other than raw material FVIL/IMS/PUR/01
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

5.0-LEADERSHIP AND WORKER PARTICIPATION

1. POLICY

It is the policy of the company to establish, document, implement and maintain an IMS and
continually improving its effectiveness in accordance with the requirements of the ISO
9001:2015, ISO 14001:2015 and OH&S 45001:2018 standards and demonstrate leadership
and worker participation and commitment with respect to the IMS.

2. SCOPE

Applicable to entire FVILK related to IMS requirements

3. RESPONSIBILITY

Top Management: Overall responsible

4. ACTION – Leadership
4.1. Leadership, worker participation and commitment

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4.1.1. General
FLEXITUFF VENTURES INTERNATIONAL LIMITED
FVILK has demonstrated leadership and commitment to the development and
IMS MANUAL
implementation of the Quality, Environment & Safety
Management system and continually improves its
(QMS-
effectiveness by ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
a) Taking accountability for the effectiveness of the
IMS and Promoting the use of the process approach
and risk-based thinking and promoting
improvement.
b) Communicating to the people of FVILK the
importance of meeting customer as well as statutory
and regulatory requirements,
c) Establishing the IMS policy as per (IM-SD/12) and
are compatible with the context (TOP BRASS) and
strategic direction of the FVILK.
d) Ensuring that IMS objectives are established, implemented & achieved.
e) Conducting management reviews, as per established procedure FVIL/IMS/MR/03 and
Ensuring the availability of resources, as defined in the Section No. 06 of this manual.
f) Ensuring the integration of the IMS requirements into the FVILK’s business processes
(IM-SD/14).

g) Communicating the importance of effective IMS and conforming to the IMS

requirements through communication matrix (F/EHS/07/03).
h) Ensuring that the IMS achieves its intended results.
i) Engaging, directing and supporting persons to contribute to the effectiveness of the
IMS.
j) Supporting other relevant management roles to demonstrate their leadership as it
applies to their areas of responsibility, protecting workers from reprisals when
reporting incidents, hazards, risks and opportunities;
k) Ensuring the organization establishes and implements a process(es) for consultation
and participation of workers

4.1.2. Customer Focus

FVILK has demonstrated leadership and commitment with respect to customer focus by
ensuring that:

a. Customer and applicable statutory and regulatory requirements are determined,

understood and consistently meet as per FVIL/IMS/MKT/01;

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 b. The risks and opportunities that can affect conformity of products and services and
the ability to FLEXITUFF VENTURES
enhance customer satisfactionINTERNATIONAL LIMITED
are determined and addressed;
c. The focus on enhancing customer satisfaction is maintained.
IMS MANUAL
Reference: Procedure For Marketing & Sales: FVIL/QSP/MKT/01
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

4.2. Policy (Quality, Environmental, Health & Safety)

4.2.1. Quality
(ISO 9001:2015: 5.3,)
The policies Quality, Environment and Health safety maintains by FVILK as applicable
work place. These policies are defined and documented (IM-SD/12).

FVILK ensures that the policies,

a. Are appropriate to goals, vision and context of the FVILK, the purpose of the FVILK.
The business policy is based on the requirements and expectations of our customers,
and on our own business goals. This policy is in line with Vision of the company values
and supports its strategic direction.
b. FVILK is committed to provide all resources required to implement this business policy.
Leaders take an active part in developing corporate culture.

c. The management system of FVILK is process - oriented, process structure seeks to

fulfill the expectations and needs of our customers. These processes aim at
contributing towards value generation and/or customer satisfaction, and should satisfy
the basic principles of saving resources and avoiding ecological damage.
d. One permanent goal for all our staff is to ensure constant improvement in the overall
performance of FVILK division in terms of Business Excellence. Senior management
should agree on the necessary resources and create an atmosphere which motivates
all staff in an effort towards constant improvement (zero-fault principle). Systematic
approaches such as Empowerment and Improvement teams support this process. Our
staffs are called upon to implement and use these instruments.
e. Is available, documented (IM-SD/12) communicated and understood within the FVILK
by means of display boards, pocket cards and training, and also available to relevant
interested parties.
f. Is reviewed for continual suitability in management review.
Reference: Quality, Hygiene and Food Safety Policy: IM-SD/12
4.2.2. Health, safety and environment policy

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 (ISO 14001:2015, OH&S 45001:2018)
FVILK adopts theFLEXITUFF VENTURES
safety, health INTERNATIONAL
& environment protection policy,LIMITED
which covers the
IMS MANUAL
requirements to be adopted towards environmental and Occupational health and safety as
authorized by the top management. This policy –
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
a. Is appropriate to goals, vision and context of the FVILK, the purpose, nature and
scale of the FVILK and its environment impacts and health and safety risks.
b. Includes a commitment to protection of the environment, including prevention of
pollution, injury and ill health and continually improve the effectiveness of the
environment, health and safety.
c. Includes a commitment to at least comply with applicable legal requirements and
with other requirements to which the FVILK subscribes that relate to its quality,
environment, occupational health and safety hazards.
d. Provides a framework for establishing and reviewing the OHS&E Management
Programs
e. Is available, documented (IM-SD/12) communicated and understood within the
FVILK by means of display boards, pocket cards and training with intent that they
are made aware of their individual responsibilities and obligations.
f. The policy is reviewed whenever required as per internal guidelines.
g. It is available for interested parties and to the public, if required.
h. It is reviewed for continuing suitability in management review.
Reference: Health & Environment Policy: IM-SD/12

4.2.3. Resources, Roles, Responsibility, Accountability and Authority

4.2.3.1. Responsibility and authority

FVILK has ensured that the responsibility, authority and relationship between people
who carry out work affecting Systems is defined, documented and communicated so
that environmental control requirements, health / safety requirements. Requirements at
FVILK are effectively managed through Responsibility Matrix (IM-SD/13) which shows
the Section Wise responsibilities of the persons, also detail responsibilities and
authorities for each level of persons is defined in IMS Manual (IM-SD/13). The same
have been communicated to respective persons.
The responsibility and authority covers the following:
a. Freedom and authority to prevent non-conformity occurrence related to product,
process and IMS.
b. Identification and recording whenever problem relating to product, process and
IMS arises.
c. Ensuring that the IMS conforms to the requirements of this International
Standard;

Page 19 of 64
 d. Ensuring that the processes are delivering their intended outputs;
e. ReportingFLEXITUFF VENTURES
on the performance of the IMSINTERNATIONAL
and on opportunities LIMITED
for improvement, in
particular to top management;
IMS MANUAL
f. Ensuring the promotion of customer focus throughout the FVILK ;
g. Ensuring
(QMS- ISOthat 9001:2015,
the integrity ofEMS-
the IMS is maintained when
ISO 14001:2015, changes
OH&S- to the IMS are
ISO 45001:2018)
planned and implemented.
h. Initiation of actions to provide solutions through normal / proper channels of the
company.
i. Ensure effectiveness of solutions with timely verification.
j. Initiate action for controlling processing delivery or dispatch of non-conforming
product until the non-conformity is corrected.
k. FVILK takes ultimate responsibility for IMS. FVILK demonstrates its commitment
by:
FVILK is providing necessary resources essential to establish, implement, maintain &
improve the requirements towards maintenance of good environment practices,
OH&S requirements so that these are established and that they are implemented at all
levels.

At all levels, it is the responsibility of the management to ensure that they are
continuously maintained and improved. Specific responsibilities have also been
defined in the applicable quality, Environment, Health and Safety system procedures.

Necessary resources which include special skills, infrastructure, relevant technology,

finance and personnel are provided as required.

4.2.3.2. Accountabilities
For any accident, incident or minor / major injury happened; the Department Head is
accountable for the unsafe activities.
For the non-compliance of statutory, regulatory or any legal requirement or any notice
raised by any government body, the HR department will be accountable for the same.

Reference: Organogram, Responsibility and authorities – IM-SD/12

4.2.3. Consultation and Participation of workers
FVILK has established, implemented and maintained a process (es) for consultation
and participation of workers at all applicable levels and functions, and, where they exist,
workers’ representatives, in the development, planning, implementation, performance
evaluation and actions for improvement of the OH&S management system.
FVILK:
a) provide mechanisms, time, training and resources necessary for consultation and
participation;

Page 20 of 64
 b) provide timely access to clear, understandable and relevant information about the
OH&S management FLEXITUFF
system; VENTURES INTERNATIONAL LIMITED
c) determine and remove obstacles or barriers to participation and minimize those that
cannot be removed; IMS MANUAL
d) emphasize the consultation of non-managerial workers on the following:
(QMS- ISO 9001:2015,
1) determining the needs andEMS- ISO 14001:2015,
expectations of interestedOH&S-
partiesISO 45001:2018)
2) establishing the OH&S policy
3) assigning organizational roles, responsibilities and authorities, as applicable
4) determining how to fulfill legal requirements and other requirements
5) establishing OH&S objectives and planning to achieve them
6) determining applicable controls for outsourcing, procurement and contractors
7)determining what needs to be monitored, measured and evaluated
8) planning, establishing, implementing and maintaining an audit programme(s)
9) ensuring continual improvement
e) emphasize the participation of non-managerial workers in the following:
1) determining the mechanisms for their consultation and participation;
2) identifying hazards and assessing risks and opportunities .
3) determining actions to eliminate hazards and reduce OH&S risks.
4) determining competence requirements, training needs, training and evaluating
training .
5) determining what needs to be communicated and how this will be done .
6) determining control measures and their effective implementation and use .
7) investigating incidents and nonconformities and determining corrective actions
Reference:
Procedure for Communication, Participation & Consultation- FVIL/IMS/MR/10

6.0-PLANNING

1. POLICY
It is the policy of the company to establish, document, implement and maintain an IMS and
continually improve its effectiveness in accordance with the requirements of the ISO
9001:2015, ISO 14001:2015 & OH&S 45001:2018 standards in line with action defined on
risk and opportunities, EHS aspects and hazards. And also objectives with action plan to
achieve them.
2. SCOPE :Applicable to entire FVILK related to IMS requirements

3. RESPONSIBILITY : Unit head and MR: Overall responsible

4. ACTION – PLANNING
4.1. Actions to address risks and opportunities
(ISO 9001: 2015 & ISO 14001: 2015 Clause: 6.1.1)
FVILK has considered the issues and requirements referred to TOP BRASS sheet and
determined the risks and opportunities that need to be addressed to give assurance that
the IMS can achieve its intended result enhance desirable effects prevent, or reduce

Page 21 of 64
undesired effects, achieve continual improvement. Not limited to but also addressing
FLEXITUFF
environmental aspects, VENTURES
compliance of obligation INTERNATIONAL
and other issues. LIMITED
FVILK has planned actions to address these risks and opportunities, how to integrate and
IMS MANUAL
implement the actions into its IMS processes and evaluate the effectiveness of these
actions.
Actions taken(QMS- ISO 9001:2015,
to address EMS- ISO 14001:2015,
risks and opportunities OH&S- ISO 45001:2018)
have been proportionate to the potential
impact on the conformity of products and services.
Reference Procedure:
Procedure for Identifying Business Risk & Opportunities and Action Planning Through
TOP BRASS – FVIL/IMS/MR/07
4.2. Identification of Environmental aspects (ISO 14001: 2015 Clause: 6.1.2)
The FVILK has established, implemented and maintained a procedure to identifying the
environmental aspects of its activities, products and services within the defined scope of the
environmental management system that it can control and those that it can influence and their
associated environmental impacts considering a life cycle perspective.
The FVILK has determined environmental aspects taking into account change, including
planned or new developments, or new or modified activities, products and services and such
abnormal conditions and reasonable emergency situations.
The FVILK has determined those aspects that have or can have significant impacts on the
environment i.e. significant environmental aspects, by using established criteria. The same
has been communicated among various levels and functions of the staff of FVILK. FVILK has
maintained the documented information of the same.

The FVILK has planned to take actions to address its significant aspects / OHS high risk, on
time compliance of obligations, risk and opportunities identified in TOP BRASS. These have
been integrated with relevant IMS processes. It shall also consider its technological options,
its financial, operational and business requirements, and the views of relevant interested
parties.
Reference Procedure:
Procedure for Identification of Environment Aspects & Control measures:
FVIL/IMS/EHS/02
4.3. Hazard identification, risk assessment and determining controls
(OH&S 45001:2018 Clause: 6.1.2)
FVILK has established, implemented and maintained a procedure for the ongoing hazard
identification and risk assessment, and determination of necessary controls.
The procedure for hazard identification and risk assessment has taken into account:
a) Routine and non-routine activities;

Page 22 of 64
b) Activities of all persons having access to the workplace including contractors and
visitors; FLEXITUFF VENTURES INTERNATIONAL LIMITED
c)
d)
IMS MANUAL
Human behavior, capabilities and other human factors.
Identify hazards originating outside the workplace capable of adversely affecting the
Environment,
(QMS- ISO health and safety
9001:2015, of persons
EMS- under the control
ISO 14001:2015, OH&S-ofISO
the45001:2018)
FVILK within the
workplace;
e) Hazards created in the vicinity of the workplace by work-related activities under the
control of the FVILK;
f) Infrastructure, equipment and materials at the workplace, same is either provided
by the FVILK or others;
g) Changes or proposed changes in the FVILK, its activities, or materials;
h) Modifications to the EHS management system, including temporary changes, and
their impacts on operations, processes and activities;
i) Any applicable legal obligations relating to risk assessment and implementation of
necessary controls
j) The design of work areas, processes, installations, machinery/equipment, operating
procedures and work organization, including their adaptation to human capabilities.

The FVILK’s methodology for hazard identification and risk assessment is defined:
a) With respect to its scope, nature and timing to ensure it is proactive rather than
reactive; and
b) Provide for the identification, prioritization and documentation of risks, and the
application of controls, as appropriate.

For the management of change, the FVILK has identified the EHS hazards and EHS risks
associated with changes in the FVILK, the EHS management system, or its activities, prior
to the introduction of such changes.
The FVILK has ensured that the results of these assessments are considered when
determining controls.
When determining controls, or considering changes to existing controls, consideration has
been given to reducing the risks according to the following hierarchy Elimination:-EL,
Substitution:-SB, Engineering controls:-EC, Signage/warnings and/or administrative
controls:- SWI, Personal protective equipment:- PPE.
The FVILK has documented and kept the results of identification of hazards, risk
assessment and determined controls up-to-date. The FVILK has ensured that the EHS risks
and determined controls are taken into account when establishing, implementing and
maintaining its EHS management system.

Page 23 of 64
 Reference Procedure
FLEXITUFF
Procedure for Hazard VENTURES
Identification INTERNATIONAL
and Risk Assessment: LIMITED
FVIL/IMS/EHS/01

4.4 Compliance obligations

IMS MANUAL
(ISO 14001: 2015ISO
(QMS- & OH&S 45001:2018
9001:2015, EMS-Clause: 6.1.3)
ISO 14001:2015, OH&S- ISO 45001:2018)
FVILK has determined, established, implemented and maintained a documented procedure
which includes,
a) Access to the applicable compliance obligations to which the FVILK subscribes
related to its environmental aspects,
b) How these requirements of environmental aspects & OHS risks apply in FVILK,
c) To take into account while establishing, implementing, maintaining and developing
the IMS.
d) The FVILK has kept this information up-to-date.
The FVILK periodically communicates relevant information on legal and other requirements
to persons working under the control of the FVILK, and other relevant interested parties.
Reference Procedure:
Procedure for Identification, compliance & Evaluation of obligations:
FVIL/IMS/HRD/06

4.5. Quality Objective (Business Goals) Planning

(ISO 9001:2015 Clause6.2.2,)
4.5.1 Business planning:
g. Business plan is made as per the FVILK methodology and is ready for approval
during April – March of every year. Detailed budget / investment plan is finalized
and approved. The budget plan is common national wide.

h. It is ensured that once business / investment plan is approved, necessary resources

are made available wherever required to meet business plan requirements.
i. Wherever resources of urgent / special type are required during the course of normal
operation of business or to take advantage of new developments in the market,
special approval is taken by concerned HODs by putting up the requirement in
written form or verbally.
j. The business plan also includes the total manpower requirement for the period
under consideration including requirement of managers, professionals as well as
other trained personnel.
k. When planning how to achieve its quality objectives, FVILK shall determine detailed
action plan shall be prepared covering What will be done, resources required,
responsible person, competition date and evaluation method of the results.
Reference: Quality, Environment, Health & safety Objectives: Annexure E of
MRM

Page 24 of 64
 4.5.2. Environmental, Occupational Health & Safety Objective and Planning
FLEXITUFF
(ISO 14001:2015 Clause VENTURES INTERNATIONAL
6.2.2, OH&S 45001:2018 clause 6.2.2)LIMITED
The FVILK has established, implemented and maintained documented OH&S objectives,
IMS MANUAL
at relevant functions and levels within the FVILK.
The objectives
(QMS-areISOconsistent
9001:2015,with the
EMS-EHSISOpolicy, measurable
14001:2015, & practical
OH&S- and able to be
ISO 45001:2018)
monitored and updated in each MRM as appropriate. It has been communicated and
understood within the FVILK by means of display boards, pocket cards and training, and
also available to relevant interested parties.
The FVILK has established, implemented and maintained a programme / plan for
achieving its EHS objectives.
Programme /plan has included as a minimum detailed action plan to achieve the
objectives, designation of responsibility and authority for achieving objectives and
resources required. The programme shall be reviewed generally monthly, and adjusted as
necessary, to ensure that the objectives are achieved. The detailed action plan is
contained indicator for monitoring of progress and how the results are evaluated.
Master list of Management program (EP / SP) : Annexure E of MRM
4.6. Planning of changes (ISO 9001: 2015 Clause: 6.3)
Whenever FVILK determines the need for changes to the IMS, the changes shall been
carried out in a planned manner.
FVILK has considered the purpose of the changes and their potential consequences, the
integrity of the IMS, the availability of resources and the allocation or reallocation of
responsibilities and authorities.
Reference:
Procedure for Control Product process change: FVIL/IMS/MR/09

7.0-SUPPORT

1. POLICY

It is the policy of the company to establish, document, implement and maintain an IMS
and continually improve its effectiveness in accordance with the requirements of the ISO
9001:2015, ISO 14001:2015 & OH&S 45001:2018 standards and provide the resources
needed for the same.
2. SCOPE: Applicable to entire FVILK related to IMS requirements

3. RESPONSIBILITY: MR: Overall responsible

4. ACTION – SUPPORT
4.1. Resources

Page 25 of 64
 (ISO 9001:2015 , ISO 14001:2015 and OH&S 45001:2018 Clause 7.1)
4.1.1. General
FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
Flexituff Ventures International Limited has determined and provided the resources like
competent personnel, finance, environment friendly processes and adequate infrastructure
needed to(QMS- ISO 9001:2015,
implement and maintain EMS- ISO 14001:2015,
Quality, Environment, OH&S-
Health, ISO 45001:2018)
Safety Management
system and continually improve its effectiveness. Equipment and instruments needed for
work and verification are identified, procured and procedures are laid down to ensure that
the same are in a fit condition for carrying out work and verification activities.
The overall resource planning is carried out at the level of CEO usually once in year or on
need basis in view of work requirements, existing norms and future projections to
implement and maintain Quality, Environment & Health, safety Management system and
continually improves its effectiveness.
These resources are identified at the time of planning for product realization and
periodically reviewed during the Management Review meetings. Necessary identified
resources are planned and provided to meet the requirements. FVILK has considered the
capabilities of, and constraints on, existing internal resources and needs to be obtained
from external providers.
4.1.2. People (ISO 9001:2015 Clause 7.1.2)
FVILK has determined and provides the persons necessary for the effective
implementation of its IMS and for the operation and control of its processes.
4.1.3. Infrastructure
(ISO 9001:2015 Clause 7.1.3, ISO 14001:2015 and OH&S 45001:2018 Clause: 7.1)
FVILK has determined, provided and maintained the infrastructure necessary for the
operation of its processes and to achieve conformity of products and services. This
includes;

a) Well-established infrastructure (Buildings, work space and associated utilities) needed

to achieve product conformity. Poly woven bags, BOPP bags, FIBC, Woven and Non-
woven Geo Bags, Geo Textile Fabric, other non-woven products and Dripper
manufacturing at FVILK is a continuous process. The manufacturing operation is
supported by utilities like Compressors, Water plant & Oxygen plant.
b) The smooth operations are ensured by regular preventive maintenance of plant
machinery, equipment and utilities. Calibration of monitoring and measuring devices is
ensured with in-house or by external agencies.
c) Proper handling facilities like overhead traveling cranes, forklifts, lifts are made
available for raw materials and finished products.
d) Process equipment (both hardware and software), and
e) Warehouse for storage and preservation of finished products with proper facilities.
Supporting services (such as transport or communication or information system), LAN
is implemented for communication and sharing of data.

Page 26 of 64
f) The floors, walls and ceilings have been made of impervious material that prevents
FLEXITUFF
dust accumulation VENTURES
and also INTERNATIONAL
facilitates easy LIMITED
cleaning and maintenance, provision of
safety lights installed, adequate barriers and protection from pests / installations to
prevent pest ingress. IMS MANUAL
g) The manufacturing facility is situated
(QMS- ISO 9001:2015, EMS- ISOin open and cleanOH&S-
14001:2015, surroundings, and is being
ISO 45001:2018)
maintained in a state of cleanliness. External boundaries all along its perimeter prevent
animals and pest entry into the vicinity. The drainage system within built traps ensures
rodent control, and is designed for unobstructed flow of sewage water.
h) A separate eating cafeteria has been provided within the facility but outside the
processing and storage facility, so as to preclude any possibilities of cross
contamination. Eating in areas other than the cafeteria is not allowed, and notices to
this effect have been visibly displayed at strategic points.
Maintenance and cleaning of the establishment is undertaken as per Procedure for Plant &
Equipment Hygiene (FVIL/IMS/PRD/03).
Utilities - All water used in the processing of the products or equipment cleaning is
potable or suitably treated to prevent contamination. Based on risk assessment, the
microbiological and chemical quality of water, air, compressed air or other gases, which do
not constitute an ingredient but come in direct contact with Poly Woven, Non-Woven and
Dripper are regularly monitored. These doesn’t present any risk to product safety or quality
and comply with relevant legal regulations.
Layout and Product Flow - The layout of the manufacturing facility is such which permits
linear flow from raw materials to finished products and as such prevents the product from
cross contamination. Different production areas have been demarcated using suitable floor
markings, while the finishing process is being carried out in an enclosed area.
The processing area has been designed to provide adequate places for receipt, storage
and production of tapes, multifilament, fabric, coated and uncoated, cut pieces of fabric,
printed fabric and Poly Woven bags, BOPP bags, FIBC, Woven and Non-woven Geo
Bags, Geo Textile Fabric and Dripper avoiding the contamination of the final products.

Access to production areas is controlled and the entry points for personnel both
employees and visitors are regulated. The entry into the process area is through a change
room with a view to maintaining the production areas in a state of cleanliness.

Building construction - The manufacturing facility is constructed of durable materials that

enable cleanliness and easy maintenance of hygienic and sanitary conditions. The internal
walls and ceilings of the manufacturing facility have a smooth, non absorbent light colored
surface free from crevices and sharp angles and can be efficiently cleaned. The floors of
the passages, processing unit, storage warehouses have been constructed of Kota stone,
while the floor of the finishing section is of ceramic tiles which can be easily cleaned by
vacuum cleaning. Tiles have been affixed on walls up to a specified height with a view to
maintaining them under hygienic conditions. All windows have toughened glass, and all
lights have been made shatter proof. Lights and the entire process areas are cleaned
regularly and it is ensured that there are no cobwebs in any part of production and storage

Page 27 of 64
areas. The general construction and provisions of air ducts through FVILK terse ensure air
FLEXITUFF
circulation and adequate VENTURES INTERNATIONAL LIMITED
ventilation.

IMS MANUAL
Pest Control - A preventive pest control programme is maintained covering all areas of
the site under the company’s control. The company has contracted the services of the
competent(QMS-
pest control organizationEMS-
ISO 9001:2015, for the
ISOregular inspectionOH&S-
14001:2015, and treatment of the site to
ISO 45001:2018)
deter and eradicate infestation. The frequency of inspections is determined in risk
assessment document. Effective precautions are in place to prevent pest entering in the
premises. The building is suitably proofed against the entry of all pests via doors, windows,
ducts and cable entry points. In the event of infestation, immediate action is taken to
eliminate the hazard. Actions are taken to identify, evaluate the potential for contamination
or damage, and authorize the release of any product potentially affected. In the event of an
infestation and at appropriate intervals, the company requests a catch analysis from flying
insect control devices to help identify problem areas written procedures and detailed
records of pest activity; pest control inspections and recommendations are maintained. It is
the company’s responsibility to ensure that all the relevant recommendations made by the
contractor or in-house expert are implemented in a timely manner and monitored for
effectiveness.
Maintenance of Equipment - Maintenance and cleaning of equipment and the
infrastructure is undertaken periodically, for maintenance of hygienic conditions, as per
documented procedure. While performing maintenance jobs, the maintenance personnel
ensure that they comply with the applicable site rules for hygiene and food safety. After
completion of maintenance activities, personnel ensure that the area is cleaned and that
no potential hazard is left behind.
Temporary modifications to machines and equipment’s are not encouraged except in case
of emergency. As and when these are done, they are monitored, controlled and taken up
for permanent maintenance at the earliest possible so as to minimize potential for
contamination.
Material of construction of equipment in direct contact with the fabric and Poly woven
bags, BOPP bags, FIBC, Woven and Non-woven Geo Bags, Geo Textile Fabric, other

non-woven products and Dripper during production is non-toxic, inert to packaging and
Dripper materials and can be cleaned thus avoiding contamination of the products.
Use of wooden furniture is controlled and avoided as FVIL as possible. When used the
wood is treated periodically to protect it from infestation. Information for the production
personnel are suitably displayed without the use of loose fastenings such as drawing pins.
Use of open notice boards within the production areas is not allowed.

Medical Screening -FVILK has a system for notification by personnel, including temporary
personnel, of any relevant infections, diseases or conditions with which they may have
been in contact or be suffering from. Employees and visitors suffering from any not
acceptable disease are excluded from work involving contact with high-risk poly woven,
non-woven and Dripper for as long as the symptoms persist. Visitors and contractors
FVILK’s a health questionnaire prior to being allowed into production areas. All cuts and

Page 28 of 64
 grazes on exposed skin are covered by an appropriately colored plaster, different from the
FLEXITUFF
product color (preferably blue), VENTURES
and containing aINTERNATIONAL
metal detectable strip.LIMITED

IMS MANUAL
Reference:
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
Procedure for Maintenance - FVIL/IMS/MNT/01
Procedure for Visitor Protocol - FVIL/IMS/HRD/02
Procedure for Plant & Equipment Hygiene - FVIL/IMS/PRD/03

4.1.4. Environment for the operation of processes

(ISO 9001:2015 Clause 7.1.4, ISO 14001:2015 and OH&S 45001:2018 Clause 8.1)
Work Environment required for achieving conformity to product requirements and ensuring
human safety is in place. These are examined and wherever required be upgraded on the
basis of needs expressed by the concerned Functional Head, and would include:
a) Clean, positive air pressure and dust controlled Environment through an air handling
system.
b) Adequate lighting and ventilation, potable water supply etc. depending upon the
nature of the work being performed;
c) Eco-friendly working environments. Noise level and all toxic emissions are measured
regularly and controlled.
Foreign Body Control - FVILK has identified foreign bodies that could constitute a
potential physical hazard to the product at all stages of its production, storage and
dispatch. These include glass, brittle plastics, metal, dust, insects, material used in
Construction of the building, furniture, display boards, machines equipment, maintenance
tools, loose stationery items and other personal belongings.
To minimize and reduce the risk of foreign body contamination, FVILK controls the use of
Glass and brittle plastics within the facility by adopting the following and displaying
appropriate instructions at strategic locations;

a) Shatter proof light fittings;

b) Use of toughened glass for window and door panes;
c) Discouraging the use of glass equipment for online in process inspection and testing
d) Incident management in case of glass breakage;
e) Avoiding the use of glass in furniture, cabinets and display boards in the process
areas.

To minimize and reduce the risk to the product from blades and sharps contamination,
FVILK controls the use of blades and sharps within the facility by adopting the following;
a) Controlled and regulated release of sharp-end blades to the production processes;

Page 29 of 64
b) Effective collection and handling of sharp-end blades in the process areas; and
FLEXITUFF VENTURES INTERNATIONAL LIMITED
c) Monitoring the use of sharp-end blades in the production areas.
IMS MANUAL
FVILK has defined a Glass Policy, a Blade Policy and Needle Replacement Policy in the
Procedure for Incident Management (FVIL/IMS/MR/06) and the same are displayed at
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
strategic places.
The entire production process is carried out under controlled atmospheric conditions of
positive air pressure. Air Filters have been provided in order to preclude and control the
dust in the atmosphere within the process areas. Installation of double doors, air curtains,
foot dips and hand wash facilities at entry points into the process areas for personnel,
ensures control and minimization of dust within the process areas.
Products reported to be contaminated and non-conforming are identified, segregated and
disposed as per Procedure for Control of non-conforming Products (FVIL/IMS/QA/03).
Human factors such as ergonomics (space required for effective working) need for the use
of personal protective equipment. The work conditions and Environment are always
improved for meeting the product requirements. These requirements are met by providing
the adequate facilities and conducting regular maintenance for their upkeep.
Housekeeping and Cleaning - Housekeeping and cleaning of the facility, which includes
the building infrastructure, equipment and machines, process, storage areas and
walkways, is undertaken periodically, as per documented Master Cleaning schedule, for
maintenance of hygienic conditions, and records are being maintained. Cleaning of
process areas is normally carried out using physical means, and the tools used for
cleaning are duly identified and stored at designated, clean and secure places, while
chemicals used for cleaning toilets, are kept secure and stored separately. Strong scented
cleaning chemicals are not used.
Internal surfaces of walls, ceilings, floors, windowpanes, safety light fittings, air ducts are
maintained clean and dust-free at all times. They are cleaned regularly and it is ensured
that there are no cobwebs or dust in any part of production and storage areas.
Workstations and operating areas are maintained in an orderly manner, and have
adequate facilities for storage of regular use items like stationery and writing tools. Use of
paper clips, staples is not allowed near the workstations.

Tools and maintenance equipment brought in by maintenance personnel are cleared away
after use and stored in the respective maintenance department.
Waste and Waste Disposal - Waste generated at various stages of production mainly
Maintenance, tape making, multifilament, weaving, coating, Tuber cutting, Roto Printing,
Flexo printing, blowing and formation of poly liner, stitching and finishing, and baling is
collected in bags and bins placed near the machine, and the bins are cleared periodically
avoiding a buildup of waste material. The waste is collected, shredded and sold as scrap.
Waste disposal record (F/PRD/03/04) will be maintained for all waste getting disposed out
of plant at security gate as per relevant regulatory / legal requirements.

Access and Movement of Personnel - Entry of personnel into the production areas is
restricted and controlled. Company personnel enter the production area through a

Page 30 of 64
 designated entry point provided with a change room, lockers and Tiffin room. Visitors are
allowed entry intoFLEXITUFF VENTURES
the facility under INTERNATIONAL
authorization, and when accompaniedLIMITED
by a company
representative. They are not permitted to enter the workstation area, and their access is
IMS MANUAL
restricted to the gangway areas. Gangways have been provided all along the linear flow of
the production process and are clearly marked to enable differentiation between the
(QMS-
workstations andISO
the 9001:2015, EMS- ISO
passages. Adequate 14001:2015,
space OH&S-
for storage of ISOat45001:2018)
material the workstations
has been provided.
Visitors are made aware of the site hygiene rules, Environmental awareness through
displays at the Reception areas & company representatives accompanying them ensure
that they adhere to personal and applicable site hygiene requirements.
Security checks at the Gate and entry into the production facility prevent the entry of
unauthorized personnel into the premises.
Employees are instructed to keep their finger nails short and clean and wash their hands
with soap and water before entering the production area, immediately after using the toilet,
after handling any other material which could result in contamination of the food packaging
and Dripper, and before commencing work after each absence.
Facilities for eating, drinking and use of Tobacco products - The entire factory
premises of FVILK is a No Smoking Zone, and signs to this effect have been displayed at
strategic locations. Smoking, eating, chewing of tobacco and chewing gum in the
production area is not permitted. A segregated place has been identified and provided for
drinking water supplies.
Flexituff Ventures has provided a separate Canteen and the same are situated at a
distance from the production area. Eatables are not allowed within the production areas. A
supportive physical, environmental condition and human work environment exists and is
maintained through continuous efforts at all levels. Conducive working relationship and
team spirit is cultivated to motivate all personnel to ensure their full involvement and
contribution in the quality, Environment process.
Reference:
Procedure for Control of non-conforming Products - FVIL/IMS/QA/03
Procedure for Incident Management - FVIL/IMS/MR/06

4.1.5. Monitoring and measuring resource

(ISO 9001:2015 Clause 7.1.5, ISO 14001:2015 and OH&S 45001:2018 Clause 7.1)
FVILK has determined and provided the resources needed to ensure valid and
reliable results when monitoring or measuring is used to verify the conformity of products
and services to requirements.
FVILK has ensured that the resources provided are suitable for the specific type of
monitoring and measurement activities being undertaken & re-maintained to ensure their
continuing fitness for their purpose.
FVILK has retained appropriate documented information as evidence of fitness for
purpose of the monitoring and measurement resources.

Page 31 of 64
A documented procedure has been established and being implemented to control,
FLEXITUFF
calibrate and maintain VENTURES
equipment INTERNATIONAL
and instruments LIMITED
used for monitoring the process or
measuring the product characteristics.
IMS MANUAL
The equipment and instruments have been selected which are compatible with the
measurement(QMS-toISO
be made. Test software
9001:2015, is used
EMS- ISO to verify and
14001:2015, ensure
OH&S- ISOtheir capability for
45001:2018)
verifying the product.
All inspection, measuring and test equipment used for Environmental monitoring,
measuring process parameters and product characteristics are identified by means of
names, code numbers. These are calibrated to defined accuracy level at specified
intervals traceable to National Standards, where applicable. In case calibration is done by
external agencies, it is ensured that the results are traceable to National / International
standards. A master list of all inspection, measuring and test equipment and their
calibration schedule are prepared and maintained up to date.
Calibration records detailing the methods followed and the actual results obtained are
maintained. Whenever specified in the contract, the data relating to IM&TE is made
available to the customer’s representative. Environment conditions suitable for calibration,
inspection, measurements and tests are maintained.
The calibration status detailing equipment identification, last date of calibration and due
date of calibration is either displayed on the instrument wherever possible or traced
through the calibration records, maintained by the department performing the calibration.
In case any IM&TE are found out of calibration, it is not used and is immediately identified
with a sticker. The user department is immediately informed who assesses and documents
validity of previous inspection and test results through a calibrated instrument. Products
reported non- conforming as a result of revalidation is dealt with as per Procedure for
control of Non-conforming Products.
To maintain the integrity of calibrated equipment, these are handled, preserved and stored
in accordance with documented procedures and manufacturer’s instructions, if any. All
calibrated equipment is safeguarded against unauthorized adjustments, which may
invalidate the calibration setting.
Reference:
Procedure for Control of Calibration of Inspection, Measuring and Test Equipment
FVIL/IMS/QA/01

4.1.6. Organizational knowledge (ISO 9001:2015 Clause 7.1.6)

FVILK has determined the knowledge necessary for the operation of its processes to
achieve conformity of products and services. This knowledge has been maintained and
made available to the extent necessary.
When addressing changing need and trends, the organization considers its current
knowledge and determines how to acquire or access any necessary additional knowledge
and required updates. Knowledge specific to the FVILK products is generally gained by
experience. It is the information that is used and shared to achieve the organization’s
objectives.

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 This knowledge is based or internal sources e.g. intellectual property; knowledge
FLEXITUFF lessons
gained from experience; VENTURES INTERNATIONAL
learned LIMITED projects;
from failures and successful
capturing and sharing undocumented knowledge and experience; the results of
IMS MANUAL
improvements in processes, products and services and external sources e.g.
standards, conferences / Trainings, gathering knowledge from customers .
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
Reference: Procedure for Knowledge management FVIL/IMS/MR/08
4.2. Human Resources (Competence, awareness and training):
(ISO 9001:2015 & ISO 14001; 2015 and OH&S 45001:2018Clause 7.2,)
All personnel, including temporary personnel, are appropriately trained on the quality
environment performance and / or OH&S prior to commencing work and adequately
supervised throughout the working period. Induction training shall include the company
hygiene rules. FVILK routinely reviews the competencies of staff and provide relevant
training which covers all Poly-woven, Nonwoven and Dripper quality assurance, potential
contamination and safety hazards, including those specific to established critical process
steps. Records of training are maintained. FVILK has documented training procedures and
records to demonstrate that training is effective and regularly reviewed.
The training needs for employees whose work have direct impact on quality/environment
are identified and the same are provided as appropriate. Necessary records for such
training are maintained.
a. Methods are in place to determine the competence level necessary for personnel
performing work affecting conformity to product requirement or EHS Where applicable,
training is provided or takes other action to achieve the necessary competence.
b. Procedures have been established for the identification of training needs, and for
providing the necessary training to newly recruited and existing employees.
c. The training methodology involves classroom and on-the-job training.
d. Training procedures take into account differing levels of Responsibility, ability, language
skill and literacy and Risk.
Procedures are also established for assessment of the effectiveness of the training.
Reference: Procedure for Training - FVIL/IMS/HRD/01

4.3. Human Resources (Awareness)

(ISO 9001:2015 & ISO 14001; 2015 and OH&S 45001:2018 Clause 7.3)
The training Procedures ensures that persons working for FVILK or its employees are
aware of
a. The relevance and importance of their activities and how they contribute to the
achievement of the quality objectives, and EHS risks and
b. The EHS consequence, actual or potential, of their work activities, towards environment &
OH&S performance, their behavior, and the IMS benefits of improved personal
performance.

Page 33 of 64
c. Their roles, responsibility, accountability and importance in achieving conformity to the
Quality & EHS FLEXITUFF VENTURES
policy, and procedures INTERNATIONAL
and to the requirements ofLIMITED
the IMS, including
emergency preparedness and response requirements.
d. IMS MANUAL
The potential consequence of departure from specified methods and procedures.

(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Health and safety

General Safety
This applies to the general structure for ensuring safety. The main thrust is that managers
and supervisors are responsible for ensuring compliance and taking corrective actions.
Involvement of employee is maintained through the Employee Safety Committee, which
meets quarterly, Questions regarding health and safety are brought up and discussed in
the meetings.
All managers and supervisors are responsible for conducting monthly safety training for
their direct reports. They are also responsible for the day to day compliance of all rules
and policies by the reports, this includes health and safety.
HAZARDOUS WORK
Employees performing potentially hazardous work are properly trained. Instructions for
working with hazardous materials are developed in the form of work instructions including
safety precautions.
Personal Protective Equipment assessments are done for job tasks. The company
provides; PPE for affected employees and ensure its proper use. PPE required for job
tasks are explained in the work instructions. Employees are instructed on their proper
use. Managers and supervisors are responsible for ensuring PPE is worn.
Reference: Procedure for Training - FVIL/IMS/HRD/01

4.4. Communication, Participation and Consultation

(ISO 9001:2015 , ISO 14001:2015 and OH&S 45001:2018 clause 7.4)
4.4.1. Internal communication
The communication processes are established and maintained at FVILK to communicate
the effectiveness of IMS as follows,

a) Management reviews are conducted on regular basis to review the effectiveness of IMS
and opportunities for improvement
b) Training programs are planned and conducted on regular basis.
c) Internal communication within the FVILK amongst various levels and functions towards
environmental issues, performance and aspects related to environment, Health & Safety
performance reviews, Departmental meetings & cross-functional meetings (CFM) are held
on regular basis to review the implementation of the IMS and recognition of achievements,

Page 34 of 64
d) Internal newsletters are also released on quarterly basis featuring achievements,
FLEXITUFFchanges
improvements, modifications, VENTURES
etc. INTERNATIONAL LIMITED
e) IMS MANUAL
The accomplishment status of the measurable QEHS objectives are communicated by
means of display boards on shop floor, e-mail, as appropriate
f) (QMS- ISO
Communication with 9001:2015, EMS-
contractors and ISO
other 14001:2015,
visitors to the workOH&S-
place ISO 45001:2018)
g) Suggestion schemes are implemented to get feedback for improvement in the IMS.
h) Employee survey is carried out at FVILK as per the guidance of corporate guidelines
i) Employees are involved in development and review of policies and procedures and a
consultative arrangement is in place with them that there are changes Affecting workplace
health and safety. Employees are represented on health and safety matters.
j) Proper methods are established for receiving, documenting and responding to relevant
communications as regards to Quality, environment, Health & safety from external parties.
Procedure for Consultation, Communication & Participation – FVIL/IMS/MR/10

4.4.2. Participation and consultation

The FVILK establishes implements and maintain a procedure for Consultation and
Communication ensuring that pertinent EHS information is communicated to and from
employees and other interested parties.
The participation of work by:
a. Involvement of workers in Hazard Identification, Risk Assessment, determination of control
and Representation on EHS matters
b. Appropriate involvement in incident investigation;
c. Involvement in the development and review of QEHS policies and objectives;
d. Consultation with External interested party (contractor, Vendor, Visitor, supplier or any
person inside or outside, concerned with or affected by QEHS performance) where are
any changes that affect their QEHS;
e. Workers have been informed about their participation arrangements, including who is their
representative(s) on EHS matters and specified management appointee
f. Review of QEHS procedures to manage Non-conforming product, Environmental aspects
& OH&S Hazards.

g. Development and review of policies and procedures to manage risks;

4.5. Documented Information (structure of documentation)

(ISO 9001:2015, ISO 14001; 2015 and ISO 45001:2018 Clause 7.5)
FVILK’s IMS has included documented information required by this International Standard
and documented information determined by FVILK as being necessary for the
effectiveness of the IMS. The documented information covers activities, processes,

Page 35 of 64
 products, services, complexity of processes and their interactions and the competence of
persons. FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
STRUCTURE OF THE IMS SYSTEM
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
The Integrated Management system documentation of Flexituff Ventures International
Limited includes:
a. Documented statement of Quality, Food Safety, Hygiene, Environmental, Health & safety
policy and related Objectives,
b. Manual for management of Quality, Environment & Health and safety
c. Documented procedures as required, by ISO 9001:2015, ISO 14001:2015, OH&S
45001:2018 Poly-woven, Nonwoven and Dripper Manufacturing Facility and where the
absence of these procedures can affect the quality of the products.
d. Applicable documents needed by the Company to ensure the effective development,
planning, implementation and control of its processes, and
e. Quality Records as per the requirements of these standards required for demonstrating
the objective evidence of having carried out the activity.
f. Preparatory Environment, Health and Safety reviews being conducted and checklists
being used for this purpose. Brain storming sessions and group discussions being
organized amongst the members of the organization. Legislative and regulatory
requirements are identified and placed in the Register of Regulatory Requirements.

Page 36 of 64
 The IMS consists of four (4) levels of documentation:
FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
Integrated manual with Quality, Environment,
Health & Safety Policies, Objectives
(QMS- ISO 9001:2015,
Level I EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

Procedure Manual
QEHS
Level 2
Quality Inspection plan, Spec.

Level3 sheet, HIRA / EAA / Legal

register, Plan,
Work instruction, SOP

Format / Register /Records

Level 4
1. IMS MANUAL LEVEL 1- This manual describes the IMS system covering the
requirements of ISO 9001:2015, ISO 14001:2015, OH&S 45001:2018.It defines or cross
refers the main elements like QEHS policy, Objectives, Sequence interaction chart, role,
responsibilities and accountabilities, ISO clausal requirements, linkage of procedures of
the IMS.
FVILK has established, documented and maintained a Quality, Environment & Safety
Management system manual that includes the applicable Scope of the Quality,
Environment & Health & Safety Management System. Including details and justification for
any not applicable clause wherever the procedures have been established, the same have
been referenced in the relevant Sections. Wherever no procedures are required, the
required methodologies are adopted and implemented to meet the requirement of the
standard has been explained in the Manual itself. It also contains an outline of working
methods and practices followed at FVILK.
The interaction between the processes of the Quality Management system has also been
described by including the Overall Process Flow Diagram of Flexituff Ventures
International Limited in the Manual at section IM-SD/11 and the sequence and interaction
chart is mentioned at section No. IM-SD/16.

2. IMS PROCEDURE MANUAL (LEVEL 2)- These consist of detailed written procedures for
Quality ,Health, safety & environmental protection or risk management functions that relate
to the IMS system. Existing procedures and instructions of the IMS system are included
by reference where applicable.

Page 37 of 64
 FLEXITUFF VENTURES INTERNATIONAL LIMITED
These procedures are prepared in the form of turtle chart (SIPOC), deployment flow
IMS MANUAL
charts. These procedures also describe the activities carried out by different departments
and their interfaces in meeting the requirements of IMS. This SIPOC description of the
processes(QMS-
is compatible with six sigma
ISO 9001:2015, EMS-initiatives as well.
ISO 14001:2015, OH&S- ISO 45001:2018)
Reference: Document Master List: F/MR/01/01
3. WORK INSTRUCTIONS / CALENDAR / PLANS (LEVEL 3):-
(HIRA / EAA / Legal register, Hazard analysis, Quality inspection plan, spec. sheet,
Work instruction, SOP)
Level 3 documents includes following type of documents a
a. Work instruction / (SOP/OCP): These documents describe the detailed instruction to be
followed by shop floor operators, technicians, inspector, fitter etc.
b. HIRA / EAA / Legal Register : These are the documents, that are output of product
realization planning, EHS risk planning, process and are normally referred to by the
process owner, while implementing a procedure or work instruction.
Reference: Work Instruction, Master List, Plan/Calendar, Specification
4. FORMATS / RECORD FORMS (LEVEL 4 ):-
(Format / Register / Records)
Level 4 documents includes following type of documents a
a. Formats / records / Check list / Register / Electronic data backup system: these are
special type of documents that are updated when an activity is performed and used as
evidence or for reference in future.
Reference: Master list of records
Procedure for control on documented information- FVIL/IMS/MR/01

4.5.1. CONTROL OF DOCUMENT

(Creating and updating, control of documented information)
(ISO 9001:2015 & ISO 14001: 2015 and OH&S 45001:2018 Clause 7.5.2 /7.5.3)
A documented procedure is established to define the controls required,
a) The responsibility and authority for preparation, approval and release are defined in the
relevant procedures. It ensures that all documents are reviewed for adequacy before
release.
b) The responsibility and authority for carrying out changes to document and data are defined
in the relevant procedures. It ensures that responsible persons for changes are having
access to relevant background information for reference.
c) All documents are identified by a document number, revision number and revision date.
The documents are maintained either in hard copy or soft copy as appropriate.

Page 38 of 64
 FLEXITUFF VENTURES INTERNATIONAL LIMITED
d)
IMS MANUAL
The natures of changes in documents are suitably identified either through revision
number or(QMS-
any other
ISO appropriate
9001:2015, means.
EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
e) It ensures that only relevant documents of pertinent issues are available at all locations.
f) It ensures that the documents remain legible and identifiable.
g) A master list of documents with current revisions, standards / guidelines and standards of
external origin and data necessary for planning & operation of the IMS identified &
controlled their distribution, required to be controlled are prepared.
h) It also ensures that all the obsolete documents are promptly removed to preclude any
inadvertent use. Any obsolete documents retained for legal and/or knowledge
preservation purposes are identified suitably.
Documents associated with this manual that have been created by FVILK, are developed
and controlled with the use of Control of Documents, current revisions. Such documents
include, but are not limited to this IMS Manual, and various related procedure, work
Instructions and Forms. The M.R. is responsible for maintaining the IMS documents.
Reference: Procedure for Document and Data Control FVIL/IMS/MR/01
4.5.2. CONTROL OF RECORDS
a) The records that provide evidence of conformity to requirements are identified in the
relevant procedures and are maintained.
b) Procedures are laid down for identification, retrieval, indexing, access, FVILK and storage
of these quality, environment, and health and safety records.
c) It is ensuring that all quality, environment, health and safety records are legible, are stored
and maintained in such a manner that prevents damage, deterioration or loss. The
records are maintained both in hard and / or soft copy as appropriate and are readily
retrievable.
d) All the quality, environment, health and safety records are retained for a specific period as
defined in the relevant procedure. The authority for review for disposition of quality,
environment, health and safety records and responsibility for disposition are also defined
in the procedure.
e) Format for each IMS Record is approved by Unit Head. Each format is given unique
identification number as detailed in Document and Data Control Procedure.

Reference: Procedure for Control of retained documented information –

FVIL/IMS/MR/01 & FVIL/IMS/MR/02

Page 39 of 64
 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
8.0 OPERATION
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
1. POLICY
It is the policy of the company to establish, document, implement and maintain an IMS and
continually improve its effectiveness in accordance with the requirements of the ISO
9001:2015, ISO 14001:2015 and OH&S 45001:2018 standards.
2. SCOPE
Applicable to entire FVILK related to IMS requirements
3. RESPONSIBILITY
GM: Overall responsible
Head Production planning & Respective Productions, Purchase and Store: Overall
responsible to comply the respective clauses.
4. ACTION – Operation
4.1 Operational planning and control
4.1.1 Operational planning and control (Product quality)
(ISO 9001:2015, ISO 14001:2015 and & OH&S 45001:2018 Clause 8.1)
FVILK is engaged in the manufacturing and supply of Poly woven bags, BOPP bags,
FIBC, Woven and Non woven Geo Bags, Geo Textile Fabric, other non woven products
and Dripper that are safe for food packing. Processes needed for realization of Poly woven
bags, BOPP bags, FIBC, Woven and Non woven Geo Bags, Geo Textile Fabric, other non
woven products and Dripper safe for food packaging and irrigation under hygienic
conditions are planned to ensure compatibility of the planning with other prerequisites,
operational processes.
Over all Flow chart for managing processes for production and supply of these Poly woven
bags, BOPP bags, FIBC, Woven and Non woven Geo Bags, Geo Textile Fabric, other non
woven products and Dripper is depicted at Annexure-1. The flow chart provides the overall
planning for realization showing the interfaces of various major processes involved. The
flow chart for production and supply of Poly woven bags, BOPP bags, FIBC, Woven and
Non woven Geo Bags, Geo Textile Fabric other non woven products and Dripper While
planning for product realization, updating / modification for improvement in the existing
process, the following issues are determined as to:

a. Determine the requirements for the products and services

b. Establish criteria for the processes and the acceptance of products and services
c. Determine the resources needed to achieve conformity of products which are Poly woven
bags, BOPP bags, FIBC, Woven and Non woven Geo Bags, Geo Textile Fabric, other
non woven products and Dripper for quality, Environment safety.

Page 40 of 64
 FLEXITUFF VENTURES INTERNATIONAL LIMITED
d. IMS MANUAL
Determining, maintaining and retaining documented information to the extent
necessary by having
(QMS- confidence
ISO 9001:2015, thatISOthe
EMS- processes have
14001:2015, OH&S-been carried out as
ISO 45001:2018)
planned and to demonstrate the conformity of products and services to their
.
Reference:
Procedure for Maintenance - FVIL/IMS/MNT/01
Procedure for Production Planning - FVIL/IMS/PRD/01
Procedure for Plants and equipment Hygiene - FVIL/IMS/PRD/03
Procedure for Controlling Disposition of Trademarked material - FVIL/IMS/PRD/04
Procedure for Re-Cycling - FVIL/IMS/PRD/05
Procedure for Development of Samples - FVIL/IMS/PRD/06
Procedure for Purchase of items other than raw material - FVIL/IMS/PUR/01

4.2 Emergency preparedness and response

(ISO 14001:2015 and OH&S 45001:2018 Clause 8.2)

FVILK has established, implemented and maintained a procedure FVIL/IMS/EHS/05

covering identified potential for emergency situations toward environment, Health and
Safety, and respond to such emergency situations.

FVILK shall respond to actual emergency situations and prevent or mitigate associated
adverse consequences with EHS. In planning its emergency response FVILK has taken
account of the needs of relevant interested parties, e.g. emergency services and
neighbours.

FVILK also conducts periodically test plan to respond to emergency situations, involving
relevant interested parties as appropriate. FVILK periodically reviews and revise its
emergency preparedness and response procedure as necessarily, in particular, after
periodical testing and after the occurrence of emergency situations.

Reference: Procedure for On Site Emergency Plan FVIL/IMS/EHS/05

4.3 Requirements for Product and Services

(ISO 9001:2015 Clause: 8.2)
FVILK produces and supplies Poly woven bags, FIBC, Woven and Non woven Geo Bags,
Geo Textile Fabric and Dripper to customers, in the domestic market, and has established
a procedure to determine:
4.3.1 Customer communication
FVILK has determined and assigned responsibilities for implementing effective
arrangements for communicating with customers in relation to:

Page 41 of 64
 FLEXITUFF VENTURES INTERNATIONAL LIMITED
a. Providing information related to products and services through brochures,
IMS MANUAL
web site, e-mail and other means;
b. Handling inquiries, contracts or orders, including changes/amendments;
c. (QMS- ISOcustomer
Obtaining 9001:2015, EMS- ISO
feedback 14001:2015,
related OH&S-
to products and ISO 45001:2018)
services, including
customer complaints. Such feedbacks from customers are reviewed and analyzed
to find out the root cause of the problems which helps to form the basis for CAR and
continual improvement of product/processes.
d. Handling or controlling customer property;
e. Establishing specific requirements for contingency actions, when required.

As and when any amendments to product requirements are received from the customers,
FVILK reviews them to ascertain their ability to supply and meet the defined requirements
and the changes are communicated to relevant functions for immediate compliance

4.3.2 Determining the requirement for products and services

When determining the requirements for the products and services to be offered to
customers, FVILK has ensured that:

a. The requirements for the products are defined, including:

1. Requirements specified by the customer, including the requirements for
delivery and post-delivery activities and also requirements not stated by the
customer but necessary for the application of product for use or known
intended use
2. Statutory and regulatory requirements related to the product, and;
3. Implied needs and expectation or additional requirements required by
customer
b. FVILK can meet the claims for the products and services it offers.

4.3.3. Review of the requirements for products and services

FVILK reviews the Quality, Environment and health safety requirements related to the Poly
woven bags, BOPP bags, FIBC, Woven and Non woven Geo Bags, Geo Textile Fabric
(food packaging and Dripper) manufactured and supplied to its customers. FVILK has
ensured that it has the ability to meet the requirements for products and services to be
offered to customers. This review is conducted prior to the company's commitment to
supply products to the customer.
This includes:

Page 42 of 64
a. FLEXITUFF
Product requirements includingVENTURES INTERNATIONAL
their types, specifications, LIMITED packing
delivery schedules,
IMS MANUAL
requirements, the statutory and regulatory requirements applicable to the products or
services are clearly defined. Where the customer provides no documented requirements,
the customer requirements
(QMS- are confirmed
ISO 9001:2015, EMS- before acceptance by
ISO 14001:2015, communicating
OH&S- with them.
ISO 45001:2018)
b. Contract or order requirements differing from those previously expressed are resolved, and
c. The company has the ability to meet the defined requirements:
d. Contract or order requirements differing from those previously expressed are resolved.
FVILK has ensured that contract or order requirements differing from those previously
defined are resolved.
The customer’s requirements have been confirmed by FVILK before acceptance, when the
customer does not provide a documented statement of their requirements. In some situations,
internet sales, a formal review is impractical for each order. Instead, the review can cover relevant
product information, such as catalogues or advertising material.
FVILK retains documented information of the results of the review and on any new requirements
for the products and services
4.3.4. Change to requirements for products and services.
a. FVILK has ensured that relevant documented information is amended, and that relevant
persons are made aware of the changed requirements, when the requirements for products
and services are changed.
b. Management of changes process includes change of legal and other requirement,
information about hazards and OH&S.
Reference:
Procedure for Marketing & Sales FVIL/IMS/MKT/01
Procedure for Redressal of Customers Complaints FVIL/IMS/MKT/02
Procedure for Customer Satisfaction FVIL/IMS/MKT/03
Procedure for Product Recall FVIL/IMS/MKT/04

4.4 Design and development of products and services

(ISO 9001:2015 Clause: 8.3)
This element of ISO 9001:2015 is not applicable to the activities of the company.
However as and when any modification to the product, process or any step are made and
necessary changes undertaken.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
4.5. Control of externally provided processes, products and services
(ISO 9001:2015 Clause: 8.4) IMS MANUAL
4.5.1. General
FVILK has (QMS- ISO 9001:2015,
established EMS-toISO
a procedure 14001:2015,
ensure OH&S- ISO
that purchased 45001:2018)
products conform to
specified purchase requirements for quality, environment, Health & safety. The type and
extent of controls applied to the supplier and the purchased product depend upon the
effect of the purchased product on the subsequent product realization or the final product.
If contractually agreed, the company also allows its customers or their representatives to
verify that the purchased materials at supplier end for ensuring materials conformance to
specified requirements. When it is proposed to verify the purchased product at the
supplier's premises by customer or company’s representatives, the verification
arrangements or the method of product release are specified in the purchase order or its
attachments. Whenever required by FVILK process or part of a process is provided by an
externally providers.
A list of approved suppliers for identified items is maintained and updated periodically
based on the ability of the supplier to supply product as per FVILKs requirements.
Criteria for selection, evaluation and periodic re-evaluation have been established.
Records of evaluations and their outcome and resultant actions are maintained
FVIL/IMS/PUR/02.
4.5.2. Type and extent control
FVILK has ensures that externally provided processes, products and services do not
adversely affect the organization’s ability to consistently deliver conforming products and
services to its customers.

FVILK ensures:

a. That externally provided processes remain within the control of its IMS;
b. Both the controls that it intends to apply to an external provider and those it
intends to apply to the resulting output are defined;
c. consideration of:
a. The potential impact of the externally provided processes, products and
services on the organization’s ability to consistently meet customer and
applicable statutory and regulatory requirements.
b. The effectiveness of the controls applied by the external provider
d. Verification, or other activities, necessary to ensure that the externally
provided processes, products and services meet requirements.

4.5.3. Information for external providers

FVILK has ensured the adequacy of requirements prior to their communication to the
external provider.

Page 44 of 64
 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
FVILK has communicated to external providers its requirements for the processes,
products and services to be provided, the approval of products and services, methods,
processes(QMS-
and ISO 9001:2015,
equipment, EMS-
criteria forISO
the14001:2015, OH&S- ISO
release of products 45001:2018)
and services and
competence, including any required qualification of persons, the external providers’
interactions with the FVILK ;
Controlling and monitoring of the external providers’ performance to be applied by the
FVILK & Verification or validation activities that the FVILK, or its customer, intends to
perform at the external providers’ premises.

Contractors- FVILK has coordinated with its contractors to identify hazards and to asses
and control the OH&S risks arising from the contractors activities that impact on FVILK and
impact on contractors workers (Clause 8.14.3-ISO 45001:2018)
Reference:
Procedure for Purchase of items other than raw material FVIL/IMS/PUR/01
Procedure for Supplier Selection, evaluation and rating FVIL/IMS/PUR/02
Procedure for Purchase of Raw Material FVIL/IMS/PUR/03

4.6. Production and service provision

(ISO 9001:2015 Clause: 8.2)
4.6.1. Control of production and service provision
FVILK plans and carries out production of Poly-woven bags, BOPP bags, FIBC, Woven
and Non woven Geo Bags, Geo Textile Fabric and Dripper under hygienic and controlled
conditions. At the time of product planning, the applicable controlled conditions are
identified in relation to Environment and quality of Poly-woven bags, BOPP bags, FIBC,
Woven and Non woven Geo Bags, Geo Textile Fabric, other non woven products and
Dripper and these are provided at the relevant stages of production / manufacture.
FVILK has implemented production and service provision under controlled conditions.
These normally include:
A. Availability of documented information in procedures and work instructions
which describe the characteristics of the product/process for Impact on
Environment, quality and safety of Poly woven bags, BOPP bags, FIBC, Woven
and Non woven Geo Bags, Geo Textile Fabric and Dripper at relevant stages of
processes,

B. Prerequisite programmes as procedures and work instructions duly approved

by the Food safety Team, for controlling the introduction of food safety hazards to
the Poly woven bags, BOPP bags, FIBC, Woven and Non woven Geo Bags, Geo
Textile Fabric, other non woven products and Dripper through the work Environment,
contamination, cross contamination, and food safety hazards in the product and the
processing Environment at relevant stages of processes
C. Availability and use of monitoring and measuring devices for the identified
characteristics, Availability of work instructions at the site of use to verify control of
processes or output of products have been met.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
D. Use of suitable infrastructure and environment for equipment necessary and suitable
IMS MANUAL
for the relevant processes for ensuring environment, quality & safety
E. Implementation of release criteria, delivery and post-delivery activities.
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
While establishing facility (plant) due consideration has been given to the building
structure, equipment installation and maintenance, services, cleaning practices, pest
control, personnel hygiene and other appropriate aspects for maintaining product safety.

FVILK is supplying Poly woven bags, BOPP bags. FIBC, Woven and Non woven Geo
Bags, Geo Textile Fabric, other non woven products and Dripper to food manufacturing
industry for bulk storage and transportation of foodstuffs, including those that may not
have adequate natural barriers, and itself is in direct in contact with the food stuff, and thus
forms the basis for categorization .

Use of approved grade raw materials, inks, oil and grease followed by production under
controlled and hygienic conditions ensures prevention of cross contamination and
production of safe Poly woven bags, BOPP bags, FIBC, Woven and Non woven Geo
Bags, Geo Textile Fabric, other non woven products and Dripper that conform to
customers requirements.

The operations are managed and controlled by Managers and supervisors who are
competent to judge the potential risks and the relevance of their roles and operations to
hygiene and quality of the products. Needs for skill development are identified and
provided as per documented system for Training.

For all identified significant Environment aspects based on Environment Aspects / Impact,
analysis critical activities associated is identified. To control such activities in order to
minimize or mitigate their impact Operational control procedure and Environmental
Management Program are established. This operational control procedure and
Environmental Management Programs are made in consistent with Environment policy,
objectives and targets and stipulates operation criteria.

Reference:
Procedure for Production Planning FVIL/IMS/PRD/01
Procedure for Purchase of items other than raw material FVIL/IMS/PUR/01
Procedure for Supplier Selection, evaluation and rating FVIL/IMS/PUR/02
Procedure for Purchase of Raw Material FVIL/IMS/PUR/03

4.6.2. Identification and traceability (ISO 9001:2015 Clause: 8.5.2)

FVILK has documented a system for product identification and traceability that enables
identification of Poly woven bags, BOPP bags, FIBC, Woven and Non woven Geo Bags,
Geo Textile Fabric, other non woven products and Dripper (food contact packaging and
Dripper) and its relation to raw materials, processing and dispatches.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
All incoming materials received are kept in designated areas earmarked. Store personnel
IMS MANUAL
affix Material Tags (F/STR/01/14) if material conforming then marked with green tick (√), if
non-conforming marked with red tick (√) if material on hold for any reason then marked
with a yellow
(QMS- tick (√)9001:2015,
ISO to materials EMS-
for depicting the material OH&S-
ISO 14001:2015, identification and inspection
ISO 45001:2018)
status.
Process intermediates & non-conforming products are suitably identified and status
depicted as per Procedure for Product Identification Traceability & Test Status
(FVIL/IMS/QA/05). The disposal of non-conforming products normally comprises of
regarding wastage, salvaging, rework and scraping. The decision regarding handling of
non-conforming products is taken by the concerned Head Shift In-charge / Production
Head concerned. The records of non-conforming products generated in various production
departments are maintained in respective department in prescribed formats.
Finished products are identified through a QA Sticker with Checker No. and confirming lots
are placed at designated areas in FMG.
Records of identification are maintained at various stages of the process as per the
documented procedure for control of Stores (FVIL/IMS/STR/01).
The above mechanism for product identification enables traceability from raw materials to
finished products. Traceability of raw materials to dispatch of Poly woven bags, BOPP
bags, FIBC, Woven and Non woven Geo Bags, Geo Textile Fabric, other non woven
products and Dripper (food contact packaging and Dripper).
The system of backward traceability from the market to the raw material is regularly tested
during complaint investigation.
Non-conforming Poly woven bags, BOPP bags. FIBC, Woven and Non woven Geo Bags,
Geo Textile Fabric, other non woven products and Dripper with respect to quality,
environment parameters observed at any stage of manufacturing are identified through the
relevant mechanism mentioned above and taken up for rework as appropriate,
immediately along with ongoing production for ensuring traceability.
All non-conforming products related to safety on account of incidents are handled as per
procedure for Incident management (FVIL/IMS/MR/06).

Reference:
Procedure for Controlling Receipts, Handling storage and issuance of other than the raw
material - FVIL/IMS/STR/01
Procedure for Incident Management - FVIL/IMS/MR/06
Procedure for Product Identification, Test status and Traceability - FVIL/IMS/QA/05

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 FLEXITUFF
4.6.3. Property belonging VENTURES
to customer INTERNATIONAL
or external provider LIMITED
(ISO 9001:2015 Clause: 8.5.3)
IMS MANUAL
(QMS- ISO
FVILK exercises 9001:2015,
all care to ensure EMS- ISO 14001:2015,
that customer OH&S- ISO
or vendor supplied 45001:2018)
materials like printing
artwork, samples provided for development and labels are under control and are not
misused, misplaced and damaged, while in their custody. These are duly identified,
protected and verified periodically. In case of loss, damage or found unsuitable for use, the
customer is immediately informed and records of communication are maintained.
Reference:
Procedure for Controlling Receipts, Handling storage and issuance of other than the raw
material FVIL/IMS/STR/01
4.6.4. Preservation (ISO 9001:2015 Clause: 8.5.4)
FVILK ensures that the quality of Poly woven bags, BOPP bags, FIBC, Woven and Non-
woven Geo Bags, Geo Textile Fabric, other non woven products and Dripper (food contact
packaging and Dripper) during all stages from storage in receipt to dispatch is maintained.
It is ensured that materials don’t get damaged or contaminated during storage and
handling. The system includes product identification, their handling, packaging and
Dripper, storage and protection. Finished products are dispatched only after approval from
QA.
Though specific responsibilities are defined in the relevant procedures, yet every
employee is responsible for safe handling of the products at various stages of production.
Appropriate storage facilities are provided for raw materials, packaging, other non woven
products and Dripper materials and finished products for their safe upkeep, preventing
damage and deterioration of the product quality including suitable preservation wherever
necessary. Condition of raw materials and finished products in stock is assessed at
appropriate interval. Receipt and authorized personnel approve issue from Stores. System
for packing, packaging and Dripper and labeling / marking requirements has also been
established.
System has also been established to protect final products quality after the final inspection
and tests have been carried out.
Pest Control - Good hygienic practices have been employed for preventing entry to pests
and avoiding their build up through use of pesticides and fumigants, rodaboxes, provision
of double doors, air curtains, fixed window toughened glasses, insectocutors, glue traps,
maintenance of clean and hygienic conditions of the equipment and the facility, eliminating
potential breeding sites. Pest Control operations are being carried out under controlled
conditions so as to reduce the potential of product contamination from pest activity and
from the use of materials and/or procedures designed to control pest activity. Pest Control
is undertaken at specified frequencies as per prescribed procedure for Pest Control.
Incoming materials are also checked for controlling infestation.
Transport, Storage and Distribution - Adequate measures have been taken to ensure that
the raw materials including Poly woven, Non woven and Dripper material, material under
production and finished products are being handled, stored, transported under hygienic
conditions that prevent their damage and contamination.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
Fabric for Poly woven bags, BOPP bags, FIBC, Woven and Non woven Geo Bags, Geo
IMS MANUAL
Textile Fabric, other non woven products and Dripper is maintained on rolls and stacked
above the ground level, cut abricis stored and moved to the working tables through
trolleys, bags
(QMS-are
ISO stitched
9001:2015, on tables ensuring
EMS- ISO that either
14001:2015, fabric
OH&S- ISOor45001:2018)
bag does not
contaminated by contact with the floor, and finished Poly woven bags, BOPP bags, FIBC,
Woven and Non woven Geo Bags, Geo Textile Fabric, other non woven products and
Dripper are folded and baled and covered with a fabric and further stretch wrapped. Fabric
rolls are handled and moved to the next process step or to the warehouse through
manual pallet truck / forklift, ensuring that they do not get contaminated or damaged during
their movement.
Finished products are dispatched through approved transporters, to customers in clean,
odour free and dedicated covered containers under controlled conditions, as per
documented procedure, for ensuring that the product does not get contaminated during
transportation. Vehicles are subjected to hygiene verification prior to loading of the finished
products.
Vehicle drivers entering the factory premises comply with the applicable site rules for
hygiene and product safety, and suitable sign-ages have been displayed at strategic
vehicle parking places. A separate place for vehicle drivers has been provided.
Reference:
Procedure for Controlling Receipts, Handling storage and issuance of other than the raw
material - FVIL/IMS/STR/01
Procedure for Controlling Production of Poly Woven, Non Woven & Dripper Product
- FVIL/IMS/PRD/02
Procedure for Plants and equipment Hygiene - FVIL/IMS/PRD/03

4.6.5. Post-delivery activities (ISO 9001:2015 Clause: 8.5.5)

FVILK has requirements for post-delivery activities associated with the products and
services.
The FVILK has met the requirements for post-delivery activities associated with the
products and services considering statutory and regulatory requirements, the potential
undesired consequences associated with its products and services, the nature, use and
intended lifetime of its products and services customer requirements and Customer
feedback.
Reference:
Procedure for Storage, Handling and Dispatch of Finished Products FVIL/IMS/FMG/01

Page 49 of 64
 4.6.6. Control ofFLEXITUFF
changes (ISOVENTURES INTERNATIONAL
9001:2015 Clause: 8.5.6) LIMITED
IMS MANUAL
To achieve conformity with requirements, FVILK has reviewed and controlled changes for
production and services provision.
FVILK has(QMS- ISO 9001:2015,
retained documented EMS- ISO 14001:2015,
information OH&S-
describing the ISOof45001:2018)
result the review of
changes, the person(s) authorizing the changes, any necessary actions arising from the
review.

Reference:
Procedure for Control on Documented Information including change in IMS
FVIL/IMS/MR/01
4.7. Release of products and services
(ISO 9001:2015 Clause 8.6)
FVILK monitors and measures the characteristics of the product to verify that product
requirements are met. This has been carried out at appropriate stages of the product
realization process in accordance with the defined Control plan and product specification
sheet.
Evidence of conformity with the acceptance criteria is maintained. Records indicates the
person authorizing release of product for delivery to the customer as defined in the
procedure Manufacturing, Inspection and Testing of engineering items of job work.
The release of product and delivery of service to the customer will not be preceded until
the planned arrangements have been satisfactorily completed, unless otherwise approved
by a relevant authority and, where applicable, by the customer.
Detailed documented procedures are established for carrying out inspection and testing
activities.
The incoming materials are inspected and tested to verify their conformance with specified
requirements as per quality plan or documented procedures.
The amount and nature of receiving inspection carried out is determined and indicated in
the Control plans. The amount of control exercised at subcontractor’s end and the records
of evidence of conformance submitted by them are considered while determining the
amount and nature of receiving inspection.
It is ensure that no incoming material is used or processed until it is inspected or verified to
ensure that the materials meet the requirement. No material is released under positive
recall system.
In-process and final inspection and testing are carried out as per procedures at defined
stages (FVIL/IMS/QA/02).

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
FVILK ensures that the product or services that it provides to the customers have not
proceeded until planned arrangements have been satisfactorily completed, unless
otherwise(QMS- ISO 9001:2015,
approved by a relevantEMS- ISO 14001:2015,
authority OH&S- by
and, as applicable, ISOthe
45001:2018)
customer. No
products are released until it is ensure that all specified inspection and testing are carried
out and the results of inspection and testing are conforming to the specified requirements.
Appropriate inspection and test records are maintained. These records clearly indicate
whether the product has passed or failed the inspection / test as per acceptance criteria.
Records also indicate the authority responsible for release.
All non-conforming products are handled as per procedure for control of non-conforming
products.
FVILK has retained documented information on the release of products and services. The
documented information has includes the evidence of conformity with the acceptance criteria &
traceability to the person(s) authorizing the release.
Reference:
Procedure for Inspection & Testing FVIL/IMS/QA/02
Procedure for Corrective and Preventive Actions FVIL/IMS/QA/04

4.8. Control of nonconforming outputs

(ISO 9001:2015, Clause 8.7)
FVILK has ensured that outputs that do not conform to their requirements are
identified and controlled to prevent their unintended use or delivery.

FVILK has taken appropriate action based on the nature of the nonconformity and its effect
on the conformity of products and services. This also applies to nonconforming products
and services detected after delivery of products, during or after the provision of services.

The FVILK ensures that product which does not conform to product requirements [Product
Specification, Quality Inspection Plan] is identified and controlled to prevent its unintended
use or delivery. This control consists of identification, evaluation, segregation and
disposition of non-conforming products.

A documented procedure “procedure for Control of Non Conforming Products

FVIL/IMS/QA/03” established to define the controls & the related authority for granting
deviation / concession for the use of non-conforming products which do not affect the
product performance are defined in the relevant procedures and the records of deviations
are maintained including any concessions obtained and Identifies the authority deciding
the action in respect of the nonconformity.

FVILK deals with nonconforming product by one or more of the following ways e.g.
Correction, segregation, containment, return or suspension of provision of products and
service, informing the customer or obtaining authorization for acceptance under
concession. Conformity to the requirements has be verified when nonconforming outputs
are corrected.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
The records indicating the nature of non-conformities including the concessions, if any,
and the subsequent actions taken for reducing and eliminating them are maintained. The
trends of (QMS- ISO 9001:2015,
non conformance EMS- ISO 14001:2015,
are periodically reviewed for OH&S-
further ISO 45001:2018)
deciding continuous
improvements in the product and process.
In case the nonconforming Health & Safety Risks, Environment aspects, product quality
are corrected (i.e. reworked), the products / information are re-verified for the requirements
in which these were found to be nonconforming in order to demonstrate the conformity to
the requirements.
In case the non conformance in the Health & Safety Risks, Environment aspects, product
quality is detected after the same have been delivered to the customer or their use have
started, FVILK examines the criticality of characteristics observed to be nonconforming
and take action appropriate to the effects, or potential effects, of the non conformity.
When nonconforming product is detected after delivery or use starts, the company takes
action appropriate to the effects, or potential effects, of the nonconformity.
All the non-conforming products identified during online inspection and tests are
segregated and recycled or scrapped as appropriate. No repair or regarding of non-
conforming product is carried out. When nonconforming product is corrected it is subject to
re-verification to demonstrate conformity to the requirements.
All the non-conforming products that are identified at incoming inspection stage are
segregated and returned back to the supplier or disposed off as appropriate.
Handling and Resolution of Customer Complains is being carried out as per Procedure for
Resolution of Customer Complaints.
Management of Incidents - FVILK has identified and defined the various incidents that
can have a bearing on the product safety, legality and quality and cause potential risk to
the quality of Poly woven bags, BOPP bags, FIBC, Woven and Non woven Geo Bags,
Geo Textile Fabric (food contact packaging) and Dripper. This includes Emergency
preparedness like Fire, Storms, Earthquake, Floods, and Process or products incident like
foreign contamination with glass, brittle plastic, metal, oil, that could gain access into the
products on account of incidents in the process area and during storage and handling
operations. A well-defined procedure for Incident Management is in place
(FVIL/IMS/MR/06). Mock trials are conducted for ensuring suitability and level of
preparedness to handle such situations effectively and efficiently.

Reference:

Procedure for Non conforming product: FVIL/IMS/QA/03

Procedure for Redressal of Customer Complains: FVIL/IMS/MKT/02

Procedure for Incident management: FVIL/IMS/MR/06

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
9.0 PERFORMANCE EVALUATION
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

1. POLICY
It is the policy of the company to establish, document, implement and maintain an IMS
and continually improve its effectiveness in accordance with the requirements of the ISO
9001:2015, ISO 14001:2015 & OH&S 45001:2018
2. SCOPE
Applicable to entire FVIL related to IMS requirements
3. RESPONSIBILITY
GM: Overall responsible
4. ACTION - Performance evaluation
4.1. Monitoring, measurement, analysis and evaluation
(ISO 9001:2015,ISO 14001:2015 and OH&S 45001:2018 Clause 9 )

4.1.1. General
FVIL has determined what needs to be monitored and measured, its methods for
monitoring, measurement, analysis and evaluation needed to be ensured for valid results,
when the monitoring and measuring has to be performed, When the results from
monitoring and measurement has been analyzed and evaluated.
FVIL has evaluated the performance and the effectiveness of the quality management
system. FVIL has retained appropriate documented information as evidence of the
results.
4.1.2. Customer satisfaction (ISO 9001:2015 Clause 9.1.2)
As one of the measurements of the performance of the integrated management system
(IMS), FVIL monitors information relating to customer perception as to whether the
company meets customer requirements. The methods for obtaining and using this
information is determined and implemented as per Procedure for Customer Satisfaction.
FVIL is involved in a process of persistent customer orientation. Permanent performance
control forms an integral part of it. In order to monitor the customer perception as to
whether FVIL has met customer requirements, different methods have been adopted. A
questionnaire has been designed, to be FVIL led by the customer and used to measure
customer satisfaction and improve continuously the performance as well as the QMS.
The methods for obtaining and using this information is determined and implemented as
per Procedure for Customer Satisfaction.
Reference: Procedure for Redressal: FVIL/IMS/MKT/02
Procedure for Customer Satisfaction: FVIL/IMS/MKT/02

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
4.2. Internal audit
IMS MANUAL
(ISO 9001:2015. ISO
(QMS- ISO 14001; 2015
9001:2015, andISO
EMS- OH&S 45001:2018OH&S-
14001:2015, ClauseISO
9.2)
45001:2018)
FVIL is implementing and maintaining a documented procedure for planning and
conducting Internal Audits to determine the effective implementation of Quality,
Environment & Health Management system.
Internal audits are planned on the basis of the status, importance and the risk associated
with the activity. It is conducted at least once in a every six month by trained personnel,
who are independent of the function to be audited.
Audits are conducted according to audit schedule. The scope, criteria and method of
audits are established and understood. If any nonconformity in quality, Environment,
Health or Food Safety system is encountered, audit team raises non-conformities on
prescribed format and submits audit findings to the MR at the end of each audit.
FVIL ensures that internal audits of the IMS management system are conducted at
planned intervals to determine whether the IMS:
a) conforms to planned arrangements for IMS, including the requirements of these
Quality, Environment and OH&S Standards; and
b) has been properly implemented and is maintained; and
c) is effective in meeting FVIL’s policy and objectives;
d) Provide information on the results of audits to management.
e) Each manufacturing processes shall be audited to determine its effectiveness
Internal audits are scheduled and carried out on the basis of status and importance of the
activities to be audited, as well as the results of previous audits. The audit criteria, scope,
frequency and methods are defined. Selection of auditors and conduct of audits is done in
such a way that ensures objectivity and impartiality of the audit process. Audits are carried
out by personnel independent of having direct responsibility for the activity being audited. /
Or alternatively an external auditor e.g. Consultant is called to carry out internal audit.
f) Auditors do not audit their own work.
g) System Executive is responsible to plan audit.
h) For conducting audit, reporting results and maintaining records procedure for Internal
Audit is established.
i) The frequency of such audits is decided based on the criticality of the function and
status in terms of nonconformity identified during previous audits. However the
complete quality system is audited at least two times in a year, generally once in six
months.
j) The result of the audits is brought to the attention of the responsible personnel of the
audit area.

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO
k) It is ensure that 9001:2015, EMS-
timely corrective ISO 14001:2015,
actions OH&S-
are taken by the ISO 45001:2018)
responsible personnel on
the short comings found during the audit.
l) Procedures are established for carrying out follow-up audit to verify and record the
implementation and effectiveness of the corrective actions.
m) The results of internal audits are reviewed during the management review.
n) The responsibilities and requirements for planning and conducting audits, and
establishing records and reporting results and maintaining records & their
responsibilities are listed in a documented procedure for Internal Audit.
o) The auditee is responsible for the area being audited ensures that any necessary
correction & corrective actions are taken without undue delay to eliminate detected
non-conformities and their causes. Follow-up activities include the verification of the
actions taken and the reporting of verification results as per Procedure for Corrective
and Preventive Actions.
The auditee takes timely corrective actions on non-conformities found during the audit.
The effectiveness of corrective action is verified either by a follow up audit or during the
subsequent audit.
System Executive and the concerned functions maintain both Non-conforming reports of
audits. The findings of the audit and corrective action taken forms part of management
review. Management Representative maintains records of Internal Audits for a specified
period.
Reference:
Procedure for Internal IMS Audits: FVIL/IMS/MR/04
Procedure for Corrective and Preventive actions: FVIL/IMS/QA/04

4.3. Management review

(ISO 9001:2015 ISO 14001; 2015 and OH&S 45001:2018 Clause 9.3,)
4.3.1. General
Top management of FVILK reviews the IMS, at planned intervals to ensure its continuing
suitability, adequacy and effectiveness. Reviews have included assessing opportunities for
improvement and the need for changes to the integrated management system, including
the QMS.EMS & EHS policy and its objectives. Records of the management reviews shall
be retained.
The management review committee formed under the chairmanship of President is
responsible for review of IMS. Top management reviews the FVIL’s Quality, Occupational
health & safety management systems, at least once in six months to ensure its continuing
suitability, adequacy and effectiveness. Additional / special management reviews will also
be conducted if found necessary.

Page 55 of 64
 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
FVILK has reviewed the organization’s quality management system, at planned intervals,
to ensure its continuing suitability, adequacy, effectiveness and alignment with the
strategic direction of the organization.
4.3.2. Management review inputs
The management review is planned and carried out taking into consideration:
1. Result / Follow up actions on the decisions of the previous meeting of the Management
Review Committee.
2. Changes in internal or external issues that are relevant to the IMS
3. The needs and expectations of interested parties, including compliance of obligation
including Evaluation of compliance of legal and other obligations
4. Environment, Health and safety performance & Objective & targets achievement to
relevant functions
4.1. Production targets, productivity, their achievement, rejection and rework
5. Information on the performance and effectiveness of the IMS, including trends
5.1. Customer satisfaction and feedback from relevant interested parties
5.2. The extent to which quality objective have been met;
5.3. Process performance and conformity of product and service
5.4. Nonconformities and corrective action
5.5. Monitoring and measurements results
5.6. Audit results Summary report of Internal & External audits
5.7. The performance of external providers
6. The effectiveness of actions to address risks and opportunities
7. Communication
7.1. Customer satisfaction
7.2. Customer complaints
7.3. Communication from external interested parties
7.4. Participation and consultation
7.5. HIRA / EAA
7.6. Incident investigation
8. Status of
8.1. Quality plan
8.2. Environment Plan
8.3. Safety Plan
8.4. Corrective actions taken.
8.5. The significant environments aspects and high risk hazards.
9. Accident / Incident trend and its investigation
10. Review of safety aspects & Hazards

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
11. Changes circumstances, including development in legal and other obligations related
to its IMS.
12. Resource Requirements & Achievements
13. Discussion on Changing circumstances including development / Legal, which can
affect quality, environmental aspects, Health and safety hazards
14. Review and analysis of Communication activities
15. Recommendation for Improvement in the system (Safety Statistics / Suggestion
scheme / Training Status)
16. Other points of agenda may be incorporated in the meeting notice or on the day of the
review
17. Review of Policies & Objectives change

4.3.3. Management review outputs

The outputs of the management review have included decisions and actions related to:
a) Opportunities for improvement;
b) Any need for changes to the quality ,environment and OH&S management system;
c) Resource needs.
d) Any implications for the strategic direction of the organization.

FVILK has retained documented information as evidence of the result so management

reviews.
Reference:
Procedure for Management Review - FVIL/IMS/MR/03

4.4. Performance measurement and monitoring

(ISO 14001; 2015 & OH&S 45001:2018 Clause 9.1)
FVIL establishes implements and maintains procedures to monitor and measure of
performance on a regular basis. These procedures will provide for;
e. The Key characteristic of its operation that can have a significant Environmental
impact
f. Include the documenting of information to monitor performance, applicable operational
controls & conformity with FVIL’s Environmental objectives & Targets.
g. Both qualitative and quantitative measure, appropriate to the needs of FVIL;
h. Monitoring of the extent to which FVIL’s EHS objectives are met:
i. Monitoring the effectiveness of controls (for health as well as for safety):
j. Proactive measures of performance that monitor conformance with the EHS
programme(s), controls operational criteria. Reactive measures of performance that
monitor ill health, incidents (including accidents, near-misses, etc.) and other historical
evidence of deficient OH&S performance;

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
k. Recording of data and results of monitoring and measurement sufficient to facilitate
subsequent corrective action and preventive action analysis.
If equipment is required to monitor or measure performance, FVIL shall establish and
maintain procedures for the calibration and maintenance of such equipment, as
appropriate. Records of calibration and maintenance activities and results will be retained.
Health and safety
SAFETY AUDIT
Safety inspections / Audit of the work areas are conducted. The safety specialists take part
in the inspections. Results are documented and corrective actions taken.
The safety officer is responsible for conducting safety audits of the workplace. Each
department is inspected once in two year and report is sent to the appropriate department
managers and supervisors, who are then responsible for taking action and communicating
the results. The EHS Department ensures follow-up and keeps audit records.
Health Protection
This applies to providing proper medical care for employees.
All measures for health protection are done with the cooperation of medical professionals
like periodic medical checkup / Pre employment check up. Results are kept within the
scope of confidentiality. Hazard assessments of the work areas are conducted to decide
what medical care workers need.
A Workers' Compensation/Injury/Illness Guideline is in place and administered by the HR
Department.
Reference:
Procedure for Monitoring of EHS Performance FVIL/IMS/EHS/06
Procedure for Management Review FVIL/IMS/MR/03

4.5. Evaluation of compliance of obligations

(ISO 14001: 2015 and ISO 45001:2018 Clause 9.1.2)
Consistent with the commitment to compliance, FVIL establishes implements and
maintains procedure for periodically evaluating compliance with applicable legal and other
requirements.

FVIL evaluates compliance with the legal and other requirements to which it subscribes
and maintains knowledge and understanding of its compliance status. FVIL shall keep the
records of the result of the periodic evaluation.

Reference:
Procedure for Identification, monitoring & evaluation of legal & other requirement:
FVIL/IMS/HRD/06

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IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
10. IMPROVEMENT

1. POLICY

It is the policy of the company to establish, document, implement and maintain an IMS and
continually improve its effectiveness in accordance with the requirements of the ISO
9001:2015, ISO 14001:2015 and ISO 45001:2018 standards.

2. SCOPE: Applicable to entire FVIL related to IMS requirements

3 RESPONSIBILITY : All process owner and GM: Overall responsible

4. ACTION: Improvement
4.1. General
FVIL determines and selects opportunities for improvement and implements any
necessary actions to meet customer requirements and enhance customer satisfaction.

These include;

a. Improving products and services to meet requirements as well as to address future needs
and expectations;
b. Correcting, preventing or reducing undesired effects;
c. Improving include correction, corrective action, continual improvement, Breakthrough
change, innovation and re-organization the performance and effectiveness of the quality
management system.

4.2. Non-conformity and corrective action

(ISO 9001:2015 & ISO 14001:2015 and ISO 45001:2018 Clauses 10.2)
When nonconformity occurs, including any arising from complaints, the Sr. Management of
FVILK shall react to the nonconformity to take action to control and correct it and deal with
the consequences, evaluate the need for action to eliminate the cause(s) of the
nonconformity, so that it does not recur or occur elsewhere (Horizontal deployment), by
reviewing and analyzing the nonconformity;
1. determining the causes of the nonconformity;
2. determining if similar nonconformities exist, or could potentially occur;
a. implement any action needed;
b. review the effectiveness of any corrective action taken;
c. update risks and opportunities determined during planning, if necessary;
d. Make changes to the quality management system, if necessary.

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(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
Corrective actions have been appropriate to the effects of the nonconformities
encountered.

FVILK shall retain documented information as evidence of:

a. the nature of the nonconformities and any subsequent actions taken;
b. The results of any corrective action.

FVILK ensures to take corrective actions as per documented procedure to eliminate the
causes of actual and potential nonconformity's with the risks encountered and magnitude
of the problem for continual improvement.

The FVILK implements and records any changes in the documented procedures resulting
from corrective actions.

Corrective Actions include

(a) Reviewing the nonconformity’s including customer complaints.
(b) Determining causes of non-conformities
(c) Evaluating the need for actions to ensure that nonconformity do not recur
(d) Determining and implementing the actions needed.
(e) Records of the results of action taken
(f) Reviewing effectiveness of corrective action taken
(g) Identifying and correcting nonconformity(ies) and taking action(s) to mitigate their EHS
consequences:
(h) Investigating nonconformity(ies), determining their cause(s) and taking actions in order
to avoid their recurrence;
(i) Evaluating the need for action(s) to prevent nonconformity(ies) and implementing
appropriate actions designed to avoid their occurrence:

Where the corrective action identifies new or changed hazards or the need for new or
changed controls, the procedure requires that the proposed action takes through a risk
assessment prior to implementation.

Any corrective action taken to eliminate the causes of actual and potential nonconformity is
appropriate to the magnitude of problems and commensurate with the EHS risk
encountered.

The FVILK ensures that any necessary changes arising from corrective action are made to
the EHS management system documentation

Reference:
Procedure for EHS Incident Investigation, Non Conformance & CA - FVIL/IMS/EHS/08
Procedure for Corrective Actions - FVIL/IMS/QA/04

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(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)

4.3. Continual Improvement

(ISO 9001:2015 , ISO 14001:2015 and ISO 45001:2018 Clauses 10.3)
FVILK has continually improved the suitability, adequacy and effectiveness of the quality
management system.

FVILK considers the results of analysis and evaluation, and the outputs from management
review, to determine if there are needs or opportunities that have to be addressed as part
of Continual Improvement.

FVILK aims, continuously improving the effectiveness of the IMS by the use of IMS policy,
establishing and monitoring IMS by conducting internal audits and improving upon the
findings. Corrective actions are taken throughout the FVIL for process, products and
systems by analyzing the data. Management continual improvement projects are also
taken within the FVIL. Management reviews are conducted at regular basis to ensure the
effectiveness of IMS on continuous basis.

Reference:
Procedure for EHS Incident Investigation, Non Conformance & CAPA - FVIL/IMS/EHS/08
Procedure for Corrective Actions - FVIL/IMS/QA/04

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
LIST OF PROCEDURES

Sr. Particular Doc. No.

No.
MARKETING
1. Procedure For Marketing & Sales. FVIL/IMS/MKT/01
2. Procedure For Redressal of Customers Complaints FVIL/IMS/MKT/02
3. Procedure For Customer Satisfaction. FVIL/IMS/MKT/03
4. Procedure For Product Recall. FVIL/IMS/MKT/04
STORE
5. Procedure For Controlling Receipts, Handling storage and issuance of FVIL/IMS/STR/01
other than the raw material.
PURCHASE
6. Procedure For Purchase of items other than raw material. FVIL/IMS/PUR/01
7. Procedure For Supplier Selection, evaluation and rating. FVIL/IMS/PUR/02
8. Procedure For Purchase of Raw Material FVIL/IMS/PUR/03
PRODUCTION
9. Procedure For Production Planning FVIL/IMS/PRD/01
10. Procedure For Controlling Production of Poly Woven, Non Woven & FVIL/IMS/PRD/02
Dripper Product
11. Procedure For Plants and equipment Hygiene. FVIL/IMS/PRD/03
12. Procedure For Controlling Disposition of Trademarked material. FVIL/IMS/PRD/04
13. Procedure for Re-Cycling. FVIL/IMS/PRD/05
14. Procedure for Development Of Samples. FVIL/IMS/PRD/06
QUALITY ASSURANCE
15. Procedure for Calibration of Inspection, Measuring and Test Equipment. FVIL/IMS/QA/01
16. Procedure for Inspection & Testing. FVIL/IMS/QA/02
17. Procedure for Control Of Non-Conforming Products. FVIL/IMS/QA/03
18. Procedure for Corrective and Preventive Actions. FVIL/IMS/QA/04
19. Procedure for Product Identification, Test status and Traceability. FVIL/IMS/QA/05
Maintenance
20. Procedure for Maintenance. FVIL/IMS/MNT/01
MANAGEMENT REPRESENTATIVE
21. Procedure for Control on Documented Information including change in IMS FVIL/IMS/MR/01
22. Procedure for Control on Retained Documented Information FVIL/IMS/MR/02
23. Procedure for Management Review. FVIL/IMS/MR/03
24. Procedure for Internal Quality Audit. FVIL/IMS/MR/04

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Sr. Particular Doc. No.

No.
25. Procedure for Analysis of data. FVIL/IMS/MR/05
26. Procedure for Incident Management. FVIL/IMS/MR/06
27. Procedure for Identifying Business Risk & Opportunities and Action FVIL/IMS/MR/07
Planning Through TOP BRASS
28. Procedure for Knowledge management FVIL/IMS/MR/08
29. Procedure for Control Product and/or process change FVIL/IMS/MR/09
30. Procedure for Communication, Participation & Consultation FVIL/IMS/MR/10
FMG
31. Procedure for Storage, Handling and Dispatch of Finished Products FVIL/IMS/FMG/01
RMG
32. Procedure for Controlling Receipts Handling, Storage & Issuance of Raw FVIL/IMS/RMG/01
Materials.
HR
33. Procedure for Training. FVIL/IMS/HRD/01
34. Procedure for Visitor Protocol FVIL/IMS/HRD/02
35. Procedure for Pest Control FVIL/IMS/HRD/03
36. Procedure for laundry FVIL/IMS/HRD/04
37. Procedure for Identification, compliance & Evaluation of obligations FVIL/IMS/HRD/05

EHS
38. Procedure for Hazard Identification and Risk Assessment FVIL/IMS/EHS/01
39. Procedure For Identification of Environment Aspects & Control measures FVIL/IMS/EHS/02
40. Procedure For Waste Management system FVIL/IMS/EHS/03
41. Procedure for EHS Implementation Including Operation Control FVIL/IMS/EHS/04
42. Procedure for On Site Emergency Plan FVIL/IMS/EHS/05
43. Procedure for Monitoring of Environment and Safety performance FVIL/IMS/EHS/06
44. Procedure for Communication, Participation & Consultation FVIL/IMS/EHS/07
45. Procedure for Incident investigation, Non-Conformance & CAPA FVIL/IMS/EHS/08

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 FLEXITUFF VENTURES INTERNATIONAL LIMITED
IMS MANUAL
(QMS- ISO 9001:2015, EMS- ISO 14001:2015, OH&S- ISO 45001:2018)
AMENDMENT SHEET

Manual change History

Sr.no. Manual ID ISSUE DATE Remarks

1. IM-01 01.01.2015 Replaced due to System improvement
2. IM-01 01.06.2017 Replaced due to System improvement
3. IM-01 01.11.2018 Replaced due to System improvement
4. IM-01 05.10.2020 Replaced due to correction in Scope
5. IM-01 06.12.2021 Currently applicable to FVILK

Sr Date Discard Insert Requirement

/Approval
No. Clause Page Clause Page Amendment Details authority
No No. No. No.

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