PATRICIA [TRISH] A.

CALLAHAN
Succasunna, NJ 07876
https://www.linkedin.com/in/trishcallahan/
pac.north.nj@gmail.com 201.650.7216
TECHNOLOGY BUSINESS ANALYST
Highly organized and experienced Senior Analyst, with an MBA in Management, who is passionate about
technology, with a demonstrated history of working in the information technology and services industry.
Skilled in Technical Requirements Analysis gathering as well as documenting, IT Service Management, IT
Strategy, Software Development Life Cycle (SDLC), PMI principles, SharePoint (all versions), exposure to
Viva, Microsoft Office 365, and Management.
EXPERIENCE
County College of Morris, Randolph NJ Workforce Development Instructor 7/2018 to
Present
With a comprehensive knowledge and remaining current on all updates to M365 & SharePoint, develop
material and train students in concepts and best practices which includes SharePoint, Outlook, Teams, MS
Office, Office 365, MS Word, and PowerPoint. Perform administrative tasks in M365 Training environment
to ensure proper access
 Prepare detailed lesson material and exercises based on course objectives.
 Ensure that required class materials are available to all students.
 Work with students to resolve issues in a respectful manner.
 One on one instruction during sessions to students needing more direction.
 Provided expertise on earlier versions of SharePoint and other MS products as necessary
 Perform M365 administration functions within training environment
 Manage user accounts and access controls on the M365 platform
 Provide technical support for training students to solve issues related to Microsoft 365 applications.
Bank of America, Charlotte, NC SharePoint Business
Analyst (contractor) 11/2022 to 3/2024
Working as part of the SharePoint Product Management team to deliver a hybrid SharePoint collaboration
environment, which would include SharePoint Online and SharePoint Server Edition (SE).
 SharePoint SME
 Identify SharePoint features and web parts to implement across the bank.
 Working with Engineers identify risks from features and web parts that could impact the bank.
 Working with Service Delivery to identify training for new products, assist with development, and train
the trainer.
 Create/Maintain Documentation, FAQs, Virtual Assistant responses
 Provide support on complicated SharePoint issues and user problems.
 Design and build user sites, pages, forms, workflows, lists/libraries
 Project team for Implementation of SharePoint Online and SharePoint
Merck & Co., West Point, PA Process Manager(contractor) 8/2022 to
11/2022
• Managing process and workflow for demand of new SharePoint sites (planning, education/on boarding
of owners, requests, end-user technical support, issue triage and prioritization and troubleshooting.
 Developing Standard Work documents including support documents, process diagrams, SOPs, job aids,
work instructions, training materials and offer recommendations for continuous process improvements.
 Routine collection of metrics, Success Stories, and data for value articulation.
 Authoring of routine and ad hoc communications.
 Support periodic review and assessment of SharePoint site health.
 Customer support/responding to end-user feedback for user experience, analytics, new features, and
solutions.
 Able to capture meeting notes and summarize actions.
 Managing discussion forums and shared non-person mailboxes.
 Managing internal learning reflection process, managing communications, sourcing resources, tracking
results, reporting metrics, and reviews of learning process results and documentation.
Bristol Myers Squibb, Princeton, NJ SharePoint Consultant 9/2020 to
8/2022
As part of a large team of SharePoint experts responsible for integrating collaboration capabilities working
closely with the R&D Divisional SharePoint Collaboration Leads to support demand management and
provide operational support across all aspects of a SharePoint Collaboration Project including supporting
end-users and designing site solutions; as well as manage and implement tasks/deliverables associated
with SharePoint Sites online (Office 365 versions 2016 & 2019) and on-prem (2010 & 2013)
 Configuring Sites (included enhanced site setups)
 PowerApps flow: converting SharePoint 2010 and 2013 workflows to Power Apps
 Creating/Maintaining Documentation
 Site Health Checks
 Site/Subsite Retrofit
 Archiving Sites
 Metrics (including the use of AvePoint)

PATRICIA (TRISH) A. CALLAHAN PAGE TWO

 Using migration tools Sharegate, AvePoint and Metalogix
 Support for technical questions, system issues during implementation and hyper care periods
InfoPro Learning Trainer/Consultant 2/2020 to
5/2020
Fast paced, five days to learn new material for three courses, and taught 2200 students a week, COVID
halted classes
 Provide effective classroom instruction to onboard new hires into the firm’s corporate workplace,
teaching best practices and how to function technically within the environment.
 Deliver creative and effective online training for Microsoft Teams, OneNote and Microsoft SharePoint
Skype and MS Teams to create the virtual classroom
 Prepare lesson material and exercises based on course objectives for Instructors to build their courses.
Facilitate training sessions by assisting students in their thinking process to ensure the session achieves the
desired outcome for them
 Develop QRG’s for students using laptops and iPads for easy retrieval of instruction on material
 Work on special projects
PSEG, South Plainfield, NJ Engineering/Technical - BA (Contractor) 7/2018 to
10/2019
 SharePoint administrator with strong communication skills
 Partnering with stakeholders to create SharePoint Sites, organizing, and migrating shared drives and
SharePoint sites using Sharegate. Created a taxonym to for better search and classification of
documents
 Designed and developed new SharePoint sites using json, HTML Snippets, organizationally approved
graphics, creating web parts based on existing lists/libraries for use on all subsites
 Analyzed, defined technical and functional requirements, (experience with agile and waterfall)
 Met with Stakeholders to present business process flows, and documented requirements to review for
approval to proceed. Prioritized requirements and worked with developers on next steps
 Managed, Developed, and rolled out applicable user guides to document and train on in house business
tools.
 Designed, developed, tested, rolled out and trained on use of status trackers built in SharePoint
 Created SharePoint workflows, documented and trained on usage
 Collaborated with the Outside Plant Lean Six Sigma team to create an estimation request process in
SharePoint for PSE&G PMs, Engineering techs and the Mobile Construction Workforce Group to help
improve overall team performance. The tool is used to formalize the process to request accurate
estimates, track data and ensure team members have adequate time to produce accurate results as
well as give PMs enough time to review all estimates and prepare documentation for the Utility Review
Board meeting.
 Developed a SharePoint site to track fire safety equipment for compliance safety audits, sending out
notifications if late.
Johnson & Johnson, New Brunswick NJ Senior SharePoint/Business Analyst (Contract) 4/2017
to 5/2018
Served as the sole SharePoint Administrator for the Continuous Improvement group within Global Services.
Developed and executed business requirements to build a Simulation site in SharePoint 2013 for Six Sigma
exercises. Built an Improvement Idea Portal (aka Change Management) to manage new ideas for incoming
projects, fixes, updates, etc., as well as created a large number of SharePoint team sites to be used for
Managing Daily Improvements (MDI) Teams as part of the Six Sigma improvement tool set.
 Analyzed, defined technical and functional requirements to build MDI sites in SharePoint 2013 online
 Defined requirements and built Issue log for submission of issues and Change Control Portal to track
changes to apps.
 The SharePoint sites reduced and eliminated need to travel to other site locations many out of the
country
 Developed numerous workflows, routing forms and populating fields
 Kaizen/Continuous Improvement experience
 Developed forms using InfoPath 2013
 Developed form routing using SharePoint Designer
 Updated and troubleshot calculations within Excel Workbooks that sync’d with the SharePoint sites.
 Self-Motivated SharePoint Administrator with an attention to detail
 Managed Multiple tasks
Mobile Graphics, New Jersey Blairstown, NJFree Lance 3/2013 to 3/2017
Technical resource to a small business.
 Analyze and define technical and functional requirements, cohesive communications, and Visio
documents for recommended solutions.
 Facilitated training and instruction on solutions to business owner
 Offer ad hoc support for Windows, Wi-Fi, social media, and printers.
 SharePoint, M365, and many other applications where assistance was needed
PATRICIA (TRISH) A. CALLAHAN PAGE THREE
Fiserv, Parsippany NJ Senior Business Systems Analyst 9/2015 to 3/2017
Served as lead, and sole SharePoint admin representing all business partners and key stakeholders for
Card Services. Developed and executed a detailed plan to move content from SharePoint 2007 to 2013;
included migrating content, project communication, and training on the product. Developed extensive list
of SharePoint training material and user guides for training and traveled nationwide to train the trainers on
the material.
 Created a governance model, created their first SharePoint Governance team, which included
authoring and implementing governance plan for Fiserv Card Services. Collaborated with the Corporate
Communications group, ensuring timely and accurate messages were released to the company on the
direction of the product.
 Working closely with the Knowledge Management team to get the data in the right places to foster
better customer service and future software development efforts
 SharePoint site migrations (1200 site using Metalogix) 2003 to 2013, rebranded each site based on
their initial setup.
 Collaborated with Sr. executives to present new features, training, and communication plan and
provide the IT project design for the migration.
 Weekly/Daily meetings with senior group leaders to present status of the migration and next sites in
queue to move
 Developed training and user guides, ran onsite and remote training classes in SharePoint (trained the
trainers).
 Steered Qualtrics governance committee. Self-motivated
Selective Insurance, Branchville, NJ 12 Week Contract (Brixton Group)
6/2015 to 8/2015
Project Manager (PM) for on premise email migration to Cloud-based email (Office 365).
 Managed project planning and sequencing of events for migration.
 Collaborating with the internal communications manager I developed SharePoint communications plans
to deliver and advise on the status and next steps in a variety of platforms.
 Scheduled and led daily scrums, regrouping to escalate issues and resolve minor incidents.
FusionMS, Paramus, NJ (Microsoft Partner) Manager IT Services 3/2013 to 5/2015
Collaborated with business leaders, providing technical expertise, project planning and support to increase
clientele. Directed and managed technical team of developers and SharePoint administrators, both locally
and offshore. Provided cross-functional coordination and forecasting for all project activities to ensure
seamless integration of teams across various areas of specialties. Led daily scrums with developers.
 Promoted career development through guidance and mentoring on industry best practices.
 Drove significant enhancements for the firm by directing developers to create a job tracking and time
keeping database, and customer support ticketing system, helping increase revenue by tracking SLAs
to clients.
 Implemented change control process for promotion of code.
 Managed a number of SharePoint 2003, 2007, and 2010 content migrations to more current product
versions.
 Presented to management major medical insurance the findings of an extensive Health Check, which
consisted of two production SharePoint 2010 farms, totaling 25+ servers and about10,000 employees
accessing applications that were migrated from Lotus Notes to SharePoint. The recommendation
provided significant detail that resulted in a major upgrade to the farms.
Sanofi (ArborSys), Bridgewater, NJ Senior Technology Analyst (Contract)
4/2012 to 2/2013
Developed a proof of concept (POC) using SharePoint to demonstrate the feasibility of the product, Dita
Exchange. Used functional analysis to identify, then define and document key business requirements.
 Led requirements gathering, detailed out specifications, documenting the business processes while
conducting a thorough analysis of IT issues and solutions.
 Created technical and user documentation for all solutions.
Tiffany & Co., Parsippany, NJ Technology Specialist, Project Management
6/1999 to 2/2012
Lead requirements gathering, interpreted business needs, developed surveys to match appropriate
technology, and coordinated interviews and requirement workshops. Project management (mixed with
Agile / Waterfall), developed and communicated plans, provided project updates, liaison for executive
management and vendors, and created and executed training and instruction on various IT systems and
products.
 Experienced with WebTrends web analytics tool: led a POC using six different analytics applications to
validate the continued use of WebTrends.
 Installed and configured POC labs (Windows Server, Windows, SQL, Exchange, SharePoint, Cisco ACS
and DocAve).
 Planned and executed disaster recovery systems.
 Mentored junior and new staff members.

PATRICIA (TRISH) A. CALLAHAN PAGE FOUR

Major Accomplishments:
SharePoint Migration: Key member on the architecture team for a SharePoint migration. Identified the
tool to be used for migration; worked with the vendors to acquire a demo of the product and purchased
the tool. Built out the development farm to test the migration process, created / owned the project plan.
Created the plan and detailed SharePoint communications sent to end-users in a variety of platforms.
Upgraded 1,600 site collections from 2003 to 2007 using DocAve. Worked closely with AvePoint engineers
to tweak and develop additional DocAve tools to resolve all issues encountered during the migration.
Saved the company more than $200K by using DocAve to perform the migration and not utilize outside
consulting services. Created SharePoint best practices for usage, site design, and documentation, as well
as led training sessions.
Digital Signage – Design and Development of Strategies and Best Practices: New York offices
relocated and installed multiple LCD panels using Cisco’s Digital Media Players (DMPs) on each floor for
displaying digital signage. Simplified the creation and publishing procedure, reducing time from 90
minutes to 15 minutes, and took ownership of training, managing, supporting, and installing DMPs.
Social Networking: Gathered and interpreted business requirements for implementing social platforms;
vendors reviewed NewsGator, Jive-software, and Cisco Quad.
Ecommerce: www.Tiffany.com, Bridal Registry, and Tiffany for Business; initial architect for buildout and
hosting site, established standards for web server, and monitored software (NetIQ) and web server
reporting tool (WebTrends).
Point of Sale (POS): Identified and acquired devices to accept Visa / MasterCard / American Express
credit cards and implemented system to distribute and process Tiffany & Co plastic gift cards.
Tiffany Customer Fulfillment Center – Research, Design, and Implementation
 Evaluated and qualified equipment requirements for more than 400 packing stations, as well as all
computer equipment deployed in the warehouse.
 Established all equipment standards for thin-clients, LCD panels, hand-held wireless scanners, ticket
printers, laser printers, and tablets.
 Key role in establishing the company’s first production wireless LAN at Tiffany and Co.
 Paper Gift Card printing system: identified a low-cost, high-quality printer, a paper manufacturer to
create custom sized dye-cut cards and a system to work with an AS400 (white gift card included with
all purchases).
People Counter Traffic System: Deployed CountWise in all store locations, measuring foot traffic into
the stores.
Cost Savings: Implemented Bluetooth keyboards, securing a $98K through reduction / elimination of
cabling. Replaced CRTs with LCDs, saving $25K annually on reoccurring electricity charges.
Foster Wheeler Environmental, Florham Park, NJ 3/1997 to 6/1999
Manager, Information Technology / Infrastructure
 Managed daily operations of all IT staffing, computer systems, and voice in 44 – 49 locations.
 Planning and final approval of all IT equipment, including voice system.
 Executed and planned disaster recovery and business continuity.
 Primary technology architect for the company.
 Promoted career development through guidance, yearly reviews, and training.

EDUCATION / CERTIFICATIONS
Master of Business Administration (MBA), Management, Centenary University, Hackettstown, NJ
Project Management (CAPM) course, Rutgers, School of Business, Camden, NJ
Bachelor of Science (BS) Psychology and Sociology, University of Utah, Salt Lake City, UT
PUBLICATIONS
White, R.L., Leppert, M., Bishop, D. T., Barker, D., Berkowitz, J., Brown, C., Callahan, P., Holm, T., and
Jerominski, L. 1985 High resolution linkage map of human chromosome 11p. In Chromosomes Today Vol.
VIII, M.D. Bennett, A. Gropp and U. Wolf, eds. London: George Allen & Unwin, pg. 23-32.
White, R.L., Leppert, M., Bishop, D.T., Barker, D., Berkowitz, J., Brown, C., Callahan, P., Holm, T., and
Jerominski, L. 1985. Construction of linkage maps with DNA markers for human chromosomes. Nature
313:101-105.
Leppert, M., Cavenee, W., Callahan, P., Holm, T., O’Connell, P., Thompson, K., Lathrop, G.M., Lalouel, J-M.
and White, R. 1986. A primary genetic map of chromosome 13q. Am J of Hum Genet 39:694-698