Storage Center™

CT-SC040 Controller FRU

Replacement Procedures
CT-SC040 Controller FRU Procedures
Document Number: 690-009-014

Revision Date Description

A August 2010 Preliminary
B November 2011 Revised for current style and format, added memory upgrade instructions
C January 2013 Changed Storage Center OS installation section to refer to the Storage Center
Maintenance CD Instructions and added SFP+ transceiver replacement
instructions.

Notes, Cautions, and Warnings

Note: Indicates important information that helps you complete a procedure.

Caution: Indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

Warning: Indicates that failure to follow directions could result in property damage, personal injury,
or death.

Copyright Notice and Trademarks

© 2013 Dell Inc.
Trademarks used in this text: Dell™, the Dell logo, and Compellent™ are trademarks of Dell Inc.

Contacting Dell Technical Support Services

For technical support, go to support.dell.com/compellent/.
Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Electrical Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
General Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electrostatic Discharge Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Identify the Failed Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Replace the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Replacing an SFP+ Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Record Cable Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Shut Down the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remove the Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Replacing a System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Identify the Failed Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Replace the Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Replacing a Cache Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replace the Cache Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Replacing IO Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Identify the Failed Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replace the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Upgrading Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Replacing an SSD Tray Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Establish a Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Replace the SSD Tray Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Install Storage Center OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configure SSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Verify Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Dell Compellent iii

Contents

iv CT-SC040 Controller FRU Procedures

 Introduction

Introduction
The Storage Center CT-SC040 Controller FRU Replacement Procedures provide
instructions for replacing components inside the controller that are designated as field-
replaceable. This document assumes the installer has already received and is ready to
install the appropriate replacement part in the CT-SC040 Controller.

Audience
This document is intended for certified business partners and Dell Compellent installers
who perform hardware and software installations. The intended reader has a working
knowledge of storage concepts and has successfully completed Dell Compellent
installation training.

Related Publications
The following documents contain additional information about configuring and using the
Storage Center:
• Storage Center Connectivity Guide
Provides hardware information and cabling instructions for Storage Center controllers,
switches, and enclosures.
• Storage Center System Manager Administrator’s Guide
Describes the Storage Center System Manager software that manages an individual
Storage Center.
• Storage Center Maintenance CD User Guide
Describes how to install Storage Center software on Storage Center controllers.
Installing Storage Center software using the Storage Center Maintenance CD is
intended for use only by sites that cannot update Storage Center using the standard
update options available through the Storage Center System Manager.

Caution: Power must be disconnected from the controller before replacing any
hardware other than a power supply or an SFP+ transceiver. In a dual-controller
configuration, this does not require a system outage. In a single-controller
configuration, a system outage is required.

Electrical Safety Precautions

Warning: Disconnect power from the enclosure when removing or installing

components that are not hot-swappable. When disconnecting power, first shut down
the controller using the Storage Center System Manager and then unplug the power
cords from all the power supply/cooling fan modules in the controller.

• Know the locations of the equipment power switches and the room's emergency power
switch, disconnection switch, and electrical outlets.
• Do not work alone with high voltage components.
• Do not use mats designed to decrease electrostatic discharge as protection from
electrical shock. Instead, use rubber mats that have been specifically designed as
electrical insulators.
• The power supply power cords must include grounding prongs and be plugged into
grounded electrical outlets.

Dell Compellent 1
Introduction

General Safety Precautions

Warning: To avoid injury, do not attempt to the lift the controller by yourself. Always
get assistance when lifting the controller.

• Keep the area around the chassis clean and free of clutter.
• Place the controller cover and any system components that have been removed away
from the rack or on a table so that they are not in the way of foot traffic.
• While working on the controller, do not wear loose clothing, such as neckties and
unbuttoned shirt sleeves, that can come into contact with electrical circuits or be pulled
into a cooling fan.
• Remove any jewelry or metal objects from your body. Metal is an excellent conductor
that can create short circuits and harm you if it comes into contact with printed circuit
boards or areas where power is present.
• When you are finished accessing the inside of the controller, close the cover and secure
it in place. Then install the controller in the rack and secure it with the retention screws

Electrostatic Discharge Precautions

Electrostatic discharge (ESD) is generated by two objects with different electrical charges
coming into contact with each other. The resulting electrical discharge can damage
electronic components and printed circuit boards. Follow these guidelines to protect your
equipment from ESD:
• It is recommended that you always use a static mat and static strap while working on
components in the interior of the controller.
• Observe all conventional ESD precautions when handling plug-in modules and
components.
• Use a suitable ESD wrist or ankle strap.
• Avoid contact with backplane components and module connectors.
• Keep all components and printed circuit boards (PCBs) in their antistatic bags until
ready for use.

2 CT-SC040 Controller FRU Procedures

 Replacing the Power Supply

Replacing the Power Supply

Each CT-SC040 Controller contains two high-efficiency hot-swappable power supplies.
Either power supply can be removed and replaced without shutting down the controller. In
the event of a power supply failure, the controller disables the internal Cache function as a
preventive measure to avoid data loss.

Identify the Failed Power Supply

If a power supply fails, the Power Fail LED on the controller front panel flashes.

Figure 1. Power Fail LED

You can also use the Storage Center System Manager to identify the failed power supply:
1 Expand the Controllers entry in the Storage Center tree.
2 Expand the failed Controller entry.
3 Click Power Supplies. The status of each power supply is displayed as shown in
Figure 2.
4 To see the location of the failed power supply, click on the failed Controller entry, and
click the Back button.
For the CT-SC040 Controller, the power supply on top is identified as A, the power
supply in the middle slot is identified as B (see Figure 2).

Figure 2. Rear View of the Controller in the Storage Center System Manager

Dell Compellent 3
Replacing the Power Supply

Replace the Power Supply

A power supply may be replaced without taking a system outage.
1 Unplug the AC input power from the power supply to be replaced.
2 Push the latch on the back of the power supply, and pull the power supply out using the
handle provided.

1
2

1 Latch
2 Handle

Figure 3. Removing a Power Supply

4 CT-SC040 Controller FRU Procedures

 Replacing the Power Supply

3 Replace the failed power module with the same model.

Power supplies for the CT-SC040 Controller are rated at 1200W (max. output) and are
also marked with the 80 Plus Gold efficiency label. Power supplies for this controller are
not compatible with earlier controllers.

Figure 4. Power Supply for CT-SC040 Controller

4 Push the new power supply module into the power bay until you hear a click.
5 Plug the AC power cord back into the module.
6 When a power supply fails, the controller disables the internal Cache function as a
preventive measure to avoid data loss. Make sure that Write Cache is enabled. In the
Storage Center System Manager:
a In the System Tree, select the Storage Center.
b Click Properties.
c In the Properties window, click on the Cache tab.
d Make sure a check mark appears in the Enable Write Cache option.
7 In the Storage Center System Manager, make sure that the Power Supply failure
indicators have cleared.

Dell Compellent 5
Replacing an SFP+ Transceiver

Replacing an SFP+ Transceiver

An SFP+ (enhanced small form-factor pluggable) transceiver may be replaced without
taking a system outage, however, replacing SFP+ transceivers interrupts IO processing.
Plan to do this procedure during a maintenance window.
1 Disconnect any cables connected to the SFP+ transceiver. Make sure all of the cables
are labeled.

Warning: To prevent eye damage, do not stare into the laser beam aperture.

2 Rotate the SFP+ transceiver bail away from its pivot point, and then pull the SFP+
transceiver bail to slide the SFP+ transceiver out of the controller.

1 SFP+ transceiver

2 SFP+ transceiver bail

Figure 5. Replacing an SFP+ transceiver

3 Position the replacement SFP+ transceiver so that the key is oriented correctly to the
port.
4 Insert the SFP+ transceiver into the port until it is fully seated and the latching
mechanism clicks.
SFP+ transceivers are keyed so that they can only be inserted with the correct
orientation. If an SFP+ transceiver does not slide in easily, ensure that it is correctly
oriented.

Caution: To prevent damage to the controller, do not use excessive force when
inserting the SFP+ transceiver.

5 Reconnect cables to the SFP+ transceiver. Position cables so that the key (the ridge on
one side of the cable connector) is aligned with the slot in the SFP+ transceiver. Insert
cables into the SFP+ transceiver until the latching mechanism clicks.
Cables are keyed so that they can be inserted in only one way. If a cable does not slide
in easily, ensure that it is correctly oriented.

6 CT-SC040 Controller FRU Procedures

 Removing the Cover

Removing the Cover

Replacement of components other than a power supply or an SFP+ transceiver requires
that you remove the controller cover.

Record Cable Locations

Label all Power, Fibre Channel, and Ethernet cables and record cable locations in Table 1.

11

10

7 6 5 4 3 2 1

9 8

Figure 6. Controller Rear View

Table 1. CT-SC040 Items to be Located and Tagged

Item # Description Notes

1 Slot 1 (PCI-E)

2 Slot 2 (PCI-E)

3 Slot 3 (PCI-E)

4 Slot 4 (PCI-E)

5 Slot 5 (PCI-E)

6 Slot 6 (PCI-E)

7 Slot 7 Cache Card

8 Ethernet 1 (right)

9 Ethernet 0 (left)

10 Power Cord B (middle)

11 Power Cord A (top)

Dell Compellent 7
Removing the Cover

Shut Down the Controller

Use System Manager to shut down the controller.
1 In the Storage Center System Manager, click on Controllers.
2 Right-click on the controller that is indicating a failure, and select
Shutdown→ Restart Controller.
3 Select the Shutdown option, then click OK.
4 On the front of the controller, press the power button to turn off power.
5 Unplug power cables.
6 Make sure cables are identified as described on page 7.
7 Disconnect cables that are too short to leave connected while controller is in the service
position.
8 Slide the controller out into the service position.

Remove the Top Cover

To access internal components, follow these steps to remove the cover.
1 Press the release tabs to remove the cover from the locked position. Press both tabs at
the same time. If necessary, remove the chassis cover screw.
2 Once the top cover is released from the locked position, slide the cover toward the rear
of the chassis and lift the cover off the unit. See Figure 7.
3

1 2

1 Release tab

2 Screw (if required)

3 Slide cover toward rear

Figure 7. Controller Cover Removal

Note: The controller should not have a clear plastic air shroud installed. If your unit
has an air shroud, contact Copilot services for instructions to remove the air shroud
and make CMOS setting changes associated with the shroud removal.

8 CT-SC040 Controller FRU Procedures

 Replacing a System Fan

Replacing a System Fan

Power must be disconnected from the controller before replacing a fan. In a dual-controller
Storage Center configuration, a system outage should not occur. In a single-controller
configuration, a system outage is required. Plan to do this procedure during a maintenance
window.

Identify the Failed Fan

If a fan fails, the Temperature LED on the controller front panel flashes. If the LED is on
solid, the controller is in an overheated condition.

Figure 8. Temperature Fail LED

Use the Storage Center System Manager to identify the failed fan:
1 Expand the Controllers entry in the Storage Center System Tree.
2 Expand the failed Controller entry.
3 Click Fans.

Figure 9. Fan Functionality in the Storage Center Window

4 Record the failed fan number.
5 Record cable locations (page 7).
6 Shut down the controller and slide it out of the rack (page 8).
7 Remove the top cover (page 8).

Dell Compellent 9
Replacing a System Fan

Replace the Fan

Follow these steps to replace a fan.
1 Locate the faulty fan in the chassis. See Figure 10 for fan locations.

2 3 4

6 5

Figure 10. CT-SC040 Controller Fan Locations

2 Press the release tab on top left of the fan, and pull the fan upward.

1 Release tab

Figure 11. Replacing a Controller Fan

3 Slide the new fan into the fan housing. Make sure the power connectors are correctly
aligned.
4 Install the cover.

10 CT-SC040 Controller FRU Procedures

 Replacing a System Fan

5 Slide the controller back into the rack.

6 Reconnect the cables back in their original position. Failure to connect the cables back
in their original position affects connectivity and performance.
7 Turn on the controller.
8 Check the fan operation in the Storage Center System Manager, and verify that the fans
are operating correctly (Refer to Identify the Failed Fan on page 9 for information about
using the System Manager.).
9 In the Storage Center System Manager make sure the controller status is Up, and all
expected IO cards are present with a status of Up.

Dell Compellent 11
Replacing a Cache Card

Replacing a Cache Card

Disconnect power from the controller before replacing a Cache card. In a dual-controller
configuration, this does not require a system outage. In a single-controller configuration, a
system outage is required. Plan to do this procedure during a maintenance window.

Before You Begin

Before replacing a cache card in a running system, verify that it has failed and disable both
read and write cache as described in the following procedure.
1 In the Storage Center System Manager, expand the Controllers entry in the Storage
Center tree.
2 Expand the Controller entry that is indicating a failure.
3 Click Cache Card to verify that it has failed.
4 In the navigation tree, select the Storage Center.
5 Click Properties in the toolbar.
6 In the Properties window, click on the Cache tab.
7 Make sure the Enable Write Cache and Enable Read Cache are not selected.
8 In a single-controller configuration, idle all servers and wait at least 5 minutes for any
cache data to be flushed.
9 From the back of the controller, record cable locations (page 7).
10 Shut down the controller and slide it out of the rack (page 8).
11 Remove the top cover (page 8).

12 CT-SC040 Controller FRU Procedures

 Replacing a Cache Card

Replace the Cache Card

Follow these steps to replace the cache card.
1 Loosen the bracket screw and remove the cache card from slot 7.
2 Insert the new cache card into slot 7 and secure with a screw.

Figure 12. Replacing a Cache Card

3 Install the cover.
4 Slide the controller back into the rack.
5 Reconnect the cables back in their original position.
6 Turn on the controller.
7 Make sure that Read and Write Cache are enabled. In the Storage Center System
Manager:
a In the system tree, select the Storage Center.
b Click Properties in the toolbar.
c In the Properties window, click on the Cache tab.
d Make sure a check mark appears in the Enable Write Cache and Enable Read
Cache options.
8 In the Storage Center System Manager, make sure that the Cache card failure indicators
have cleared.

Dell Compellent 13
Replacing IO Cards

Replacing IO Cards
Disconnect power from the controller before replacing circuit cards. In a dual-controller
configuration, you do not need to take a system outage. In a single-controller configuration,
a system outage is required. Plan to do this procedure during a maintenance window.
When exchanging IO cards of exactly the same card model and number of ports into the
same slot on the controller, no re-configuration is necessary. However, when replacing a
card with a different type of card, run the IO Card Change wizard after installing the new
card.

Identify the Failed Card

Use Storage Center System Manager to identify the failed card.
1 Expand the Controllers entry in the Storage Center System Tree.
2 Expand the Controller entry that is indicating a failure.
3 Click IO Cards, and expand each type until you see a port with the status Down.
4 Note which card is affected and in which slot it is installed.

Figure 13. IO Card Status in the Storage Center Window

5 Record cable locations (page 7).
6 Shut down the controller and slide it out of the rack (page 8).
7 Remove the top cover (page 8).

14 CT-SC040 Controller FRU Procedures

 Replacing IO Cards

Replace the Card

Follow these steps to remove and replace the card.
1 Loosen the bracket screw and remove the failed card from the controller.
2 Carefully install the new card and verify that it is seated properly.
3 Secure with the bracket screw.

Figure 14. IO Cards in the CT-SC040 Controller Chassis

4 Install the cover.
5 Slide the controller back into the rack.
6 Reconnect the cables back in their original position.
7 Turn on the controller.
• If the new card is not an exact match for the failed card, the I/O Change Wizard
starts. Follow the prompts to configure the new card ports. See the Storage Center
System Manager Administrator’s Guide for detailed instructions.
• If the new card is exactly the same model and number of ports into the same slot on
the controller, no re-configuration is necessary.
8 In the Storage Center System Manager verify that failure indications have cleared.

Dell Compellent 15
Upgrading Memory

Upgrading Memory
Note: Storage Center version 6.0 supports up to 12 GB of memory in the controller.
Upgrades are available to increase memory from 6 GB to 12 GB in existing
controllers. If the controller already has 12 GB of memory, you cannot add more
memory modules.

Disconnect power from the controller before replacing or inserting a memory module. In a
dual-controller Storage Center configuration, you do not need to take a system outage. In
a single-controller configuration, a system outage is required. Plan to do this procedure
during a maintenance window.
1 Record cable locations (page 7).
2 Shut down the controller and slide it out of the rack (page 8).
3 Remove the top cover (page 8).
4 Locate the memory slots. Upgrade modules will be inserted in the black connectors.

Figure 15. Location of Memory Module Slots

5 Release the tabs on each side of the connector.

Figure 16. Module Connector Tabs

16 CT-SC040 Controller FRU Procedures

 Upgrading Memory

6 Align the memory module slot with the connector slot and insert the module into the
connector.

Make sure the notch in the memory module

aligns with the notch in the connector.

Figure 17. Installing Memory Modules

7 Press down on the module until it snaps into place. When fully inserted, the release tabs
lock the module in place.
8 Install the cover.
9 Slide the controller back into the rack.
10 Reconnect the cables back in their original position. Failure to connect the cables back
in their original position affects connectivity and performance.
11 Turn on the controller.
12 Log into Storage Center and verify functionality.
13 On dual-controller systems, perform a Rebalance Local Ports to resume dual-
controller operations.
14 Repeat on the second controller, if present.

Dell Compellent 17
Replacing an SSD Tray Assembly

Replacing an SSD Tray Assembly

Power must be disconnected from the controller before replacing an SSD Tray Assembly.
In a dual-controller Storage Center configuration, you do not need to take a system outage.
In a single-controller configuration, a system outage is required. Plan to do this procedure
during a maintenance window.

Note: The SSD Assembly in the CT-SC040 Controller is not compatible with the
compact flash cards used in earlier controllers.

You must have the following items, and information provided by Copilot Services or read
from the system, before attempting a SSD tray replacement:
• Replacement SSD Tray Assembly.
• Appropriate maintenance CD matching the version of Storage Center OS on the failed
SSD. Dell Technical Support Services will provide the ISO image that must be used to
create a local version of the CD.
• Laptop computer that can connect to the controller’s serial port.
• The HSN, SSN, and IP subnet and gateway values for Eth0 and Eth1 for both controllers
(this includes DNS and domain name). This is retrieved from the System Manager or
using a laptop computer connected to the controller through the serial port. Instructions
for retrieving this information is given later in this procedure.

Overview
Replacing an SSD Tray card in a controller consists of the following steps:
1 Retrieve configuration information from the controller.
2 Replace SSD Tray Assembly.
3 Install Storage Center OS onto the new SSD.
4 Configure the SSD.
5 Verify the configuration.

18 CT-SC040 Controller FRU Procedures

 Replacing an SSD Tray Assembly

Establish a Serial Connection

A serial connection to the controller is required for this procedure.
1 Connect a computer to the CT-SC040 RS-232 serial port using an RS-232 serial cable.
(To connect from a USB port, use a USB to RS-232 converter.)

2 Turn on the computer.

3 Open a terminal emulator or a command-line interface, and configure the connection as

follows:

Setting Value
Emulation VT220

Column Mode 132

Line Wrap Off

Connection Serial Port

Connection Type Direct

Baud Rate 115,200

Parity None

Data Bits 8

Stop Bits 1

Flow Control Hardware or default

Note: To facilitate troubleshooting, enable logging for the CLI session.

4 Press the Enter key several times to initiate the connection to the controller. The
terminal echoes back to indicate that connectivity has been established. If the prompt
(>) is not displayed, verify the communications settings or cabling. If you continue to
have problems connecting, contact Dell Technical Support Services.

Dell Compellent 19
Replacing an SSD Tray Assembly

Retrieve Configuration (Single-Controller Storage Center)

In this step, use the CLI to obtain serial numbers from the existing controller and then write
them to the new controller. If you are configuring a dual-controller Storage Center, see
Retrieve Configuration (Dual-Controller Storage Center) on page 21.
1 Using the CLI, run the following command:
controller show
Output from this command includes Hardware and System Serial Numbers which are
used to configure the new SSD.
An example of a partial listing is shown below:

Index Controller HardwareSN SystemSN Name Versio Versio Versio Failed

======= ========= ========= ========= ============ ===== ===== ===== ========
64 0 0x00000040 0x00000040 SN 64 06 02 01 (0) False

Decimal equivalent of Hexadecimal

HardwareSN and System SN

2 Complete the table information as shown below, converting from hexadecimal to

decimal as needed from the additional information provided by the controller show
command.
Table 2. Single-controller Configuration

controller #

HardwareSN (HSN)*

SystemSN (SSN)*

*The HSN and SSN values correspond to the decimal NAME values given in the controller show command.

3 Disconnect the laptop from the CT-SC040 Controller.

4 In a single-controller configuration, shut down all servers.
5 Disable Write Cache using the Storage Center System Manager.
6 Wait 5 minutes for cache flush to complete.
7 Shut down the controller.

20 CT-SC040 Controller FRU Procedures

 Replacing an SSD Tray Assembly

Retrieve Configuration (Dual-Controller Storage Center)

This section applies only to a dual-controller Storage Center. If you are configuring a single-
controller system, use the procedure described in Retrieve Configuration (Single-Controller
Storage Center) on page 20.
1 Make sure the serial connection is configured as described in Establish a Serial
Connection on page 19.
2 In the CLI run the following command:
system get
The following example shows the type of information that appears on the screen. In this
example, SystemSN 0x040 (shown in red) is the SSN for the Licensed controller. This
is the controller for which the license is created, and is usually the lower serial number
of the two controllers.

[64] Attribute Values 02/09/2011 10:45:55 am

ID Name Len Value
==== ===== ==== ======================
2 Name 6 mipd64
3 Contact 0
4 Location 0
5 MailServer 0
6 Notes 0
7 SystemSN 1 0x00000040
8 ManagementIP 4 172.31.9.31
9 PhoneHome 1 (1) Enable
10 AddEnabled 1 (0) False
15 ControllerIDParam 1 0x00000000
16 IPParam 1 0.0.0.0
17 PortParam 1 0
18 XEth0Addr 1 0.0.0.0
19 XIPPort 1 0
20 XEth1Addr 1 0.0.0.0
21 XEth0NetMask 1 0.0.0.0
22 XEth1NetMask 1 0.0.0.0
23 XEth0Gateway 1 0.0.0.0
24 XEth1Gateway 1 0.0.0.0
...
9020 StatusChangeTime 4 02/02/2011

3 Make note of the SSNs in the chart below. The SSNs are given in hexadecimal, either
convert the values to decimal, or find the decimal value in the next step.
4 In the CLI enter the following command:
controller show
Output from this command includes Serial Numbers and IP address information which
you use to configure the new SSD.

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Replacing an SSD Tray Assembly

An example of partial listing is shown below:

Index Controller HardwareSN SystemSN Name Versio Versio Versio

======= ========= ========= ========= ============ ===== ===== =====
64 0 0x00000040 0x00000040 SN 64 06 02 01
222 1 0x000000DE 0x000000DE SN 222 06 02 01

Decimal equivalent of Hexadecimal

HardwareSN and System SN

5 Complete the remaining information in the table below from the additional information
provided by the controller show command.
6 Disconnect the laptop from the controller.
7 Shut down the controller that requires maintenance.

Table 3. Dual-controller Configuration

Licensed (Leader) Controller Configuration Non-licensed Controller Configuration

controller # controller #

HardwareSN (HSN)* HardwareSN (HSN)*

SystemSN (SSN)* SystemSN (SSN)*

* The HSN and SSN values correspond to the decimal NAME values given in the controller show command.

22 CT-SC040 Controller FRU Procedures

 Replacing an SSD Tray Assembly

Replace the SSD Tray Assembly

To replace the SSD, you must replace the entire SSD Tray Assembly.
1 From the rear of the controller, record cable locations (page 7)
2 Remove the controller from the rack (page 7)
3 Remove the top cover (page 8).
4 Push the tab to release the SSD Tray (Item 1 in Figure 18 below).
5 Disconnect the power cable from the circuit board in the chassis (Item 3 in Figure 18).

1 Tab
2 Data cable
3 Power cable

Figure 18. Replacing the SSD Tray

6 Carefully slide the SSD tray out of the controller chassis.

Dell Compellent 23
Replacing an SSD Tray Assembly

1 Power cable
2 Data cable

Figure 19. SSD Tray Cable Connections

7 Disconnect the SSD data and power cables from the failed SSD tray.
8 Connect the SSD data and power cables to the new SSD tray.
9 Thread the power cable through the tray slot in the controller and carefully slide the new
SSD tray into the chassis until it clicks into position.
10 Re-connect the power cable (see item 3 in Figure 18 on page 23).
11 Replace the controller cover.
12 Slide the controller back into the rack.
13 Connect all controller cables and power cords according to the map created on page 7.

24 CT-SC040 Controller FRU Procedures

 Replacing an SSD Tray Assembly

Install Storage Center OS

Replacement SD cards are shipped without the Storage Center Operating System firmware
installed.
1 Contact Dell Technical Support Services to obtain the appropriate ISO image matching
the version of Storage Center OS on the failed SD card.
2 Install the firmware on the replacement SD card using the instructions in Storage Center
Maintenance CD Instructions.

Configure SSD
Configuring the SSD is slightly different for single-controller and dual-controller Storage
Centers.

Configure a Dual-Controller Storage Center

The following procedure is for dual-controller Storage Centers. For single-controller
configurations, see page 27.

Caution: Follow these instructions precisely to avoid having duplicate World Wide
Names (WWNs). If there is any confusion regarding these instructions, contact Dell
Technical Support Services.

Note: The controller will reboot during this process, which takes from seven to eight
minutes each time.

1 Run the following CLI commands to enter the HSN recorded in Table 3 on page 22:
shellaccess developer
platform init hsn set <HardwareSN>
platform init ssn set 8

Note: The SSN numbered entered can be any number that is not used by an
existing Storage Center. After the controller is restarted, the system obtains the
correct SSN from the Bootconfig file and writes the SSN to the controller. This
procedure uses the number 8 since SSNs are not typically single digit values.

2 Run the following command:

platform init show
Make sure that the serial numbers are as expected.
3 Run the following commands:
cs purge all
-reset
4 Wait for the180-second countdown. After the controller is finished booting, run the
following command:
controller show
Verify that the hexadecimal values in the HardwareSN and SystemSN columns match
the values entered previously. IP settings may not be as expected. Correct IP settings
will be updated from the Bootconfig file when the controller restarts.

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Replacing an SSD Tray Assembly

5 Press the power button to turn on the controller and wait for the 180-second countdown
to finish. When the controller has fully restarted, the following message should appear
on the terminal:
A configuration was not found on the flash. Backups are stored on the
disk. Would you like to restore the flash from disk?
Respond Yes to this prompt by running the following command:
question answer 2
This will accept the configuration and the controller will reboot.

Note: If the question prompt does not appear after 1–2 minutes, you must reload
the flash using the following commands:
disk show (verify that the disks show up as ManagedForeign)
shellaccess developer
cs reloadflash

When prompted, Respond Yes as described in Step 5 above, if no prompt appears,

proceed to Step 6.

Caution: You must either restore or reload the flash, if you don’t, the controller will
come up as a new system. If you then manage a disk, data will be lost.

6 Proceed to Verify Configuration on page 28.

26 CT-SC040 Controller FRU Procedures

 Replacing an SSD Tray Assembly

Configure a Single-Controller Storage Center

The following procedure is for Single-controller Storage Centers. For dual-controller
configurations, see page 25.
1 In the CLI, type the following, using the information recorded in Table 1 on page 7:
shellaccess developer
platform init hsn set <HardwareSN>
platform init ssn set <SystemSN>
2 Run the following command and make sure that the serial numbers are as entered in
the previous step:
platform init show
3 Controller firmware must be the latest version. Confirm the firmware is at the latest
version by running the command:
controller version
4 Run the following commands:
cs purge all
-reset
5 Wait for the 180-second countdown. After the controller is finished booting, run the
following command:
controller show
Verify that the hexadecimal values for HardwareSN and SystemSN are correct. The
IP settings may not be as expected. Correct IP settings will be updated from the
Bootconfig file when the controller restarts.
6 Press the power button to shut down the controller.
7 Press the power button to turn on the controller and wait for the 180-second countdown
to complete. When the controller has fully restarted, the following message should
appear on the terminal:
A configuration was not found on the flash. Backups are stored on the
disk. Would you like to restore the flash from disk?
Respond Yes to this prompt by entering the following command:
question answer 2
This will accept the configuration and the controller will reboot.

Note: If the question prompt does not appear after 1–2 minutes, you must reload
the flash using the following commands:
disk show (verify that the disks show up as ManagedForeign)
shellaccess developer
cs reloadflash

When prompted, Respond Yes as described in Step 7, if no prompt appears,

proceed to Step 8.

Caution: You must either restore or reload the flash, if you don’t, the controller will
come up as a new system. If you then manage a disk, data will be lost.

8 Proceed to Verify Configuration on page 28.

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Replacing an SSD Tray Assembly

Verify Configuration
After you finish replacing the SSD, follow these steps to ensure that the Storage Center is
working properly.
1 In the Storage Center System Manager verify that the controller configurations are
recognized by the system.
2 Verify the cache card is online, and enable Write Cache:
a In the Storage Center System Manager system tree, select the Storage Center.
b Click Properties.
c In the Properties window, click on the Cache tab.
d Check the box next to the Enable Write Cache option.
3 On dual-controller systems, perform a Rebalance Local Ports to resume dual-
controller operations. If you are not prompted to do so when the controller comes online:
a In the System Tree, click the Controller icon. The system lists the controllers and
displays the local port condition as unbalanced.
b Right-click the Controller icon in the System Tree.
c From the shortcut menu, select Rebalance Local Ports.
4 For a single-controller installation, restart the servers and make sure the volumes
appear in the System Tree.
5 When the system has been checked and verified by a Dell Technical Support Services,
perform a manual Phone Home of the system to document the update:
a From the Storage Management menu, choose System→ Phone Home→ Phone
Home.
b The system displays previous Phone Home events.
c Click Phone Home Now.
d Click OK in the Phone Home Started window.
The Phone Home wizard displays the status of each item that is being phoned home.
Items that are being phoned home will have a State of In Progress. Once
completed, this State will change to Success if the phone home has completed
successfully, or Failure if the phone home could not be completed.
e When all items have been sent successfully, click Close.

28 CT-SC040 Controller FRU Procedures

690-009-014 C