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SMART Goal Answer

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12 views

SMART Goal Answer

Uploaded by

Dinesh Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Project Plant Pals | SMART Goals

January 5

Rewrite the two goals below to make them SMART. Then explain what makes
them Specific, Measurable, Attainable, Relevant, and Time-bound.

Goal One: “Office Green wants to increase brand awareness.”

Revise Goal One to be SMART: “Office Green wants to increase unique page
visits for new website per months by minimum 15k per months by promoting new
service with new marketing and sales strategy by the end of the third quarter”

What makes this goal specific? Does it provide enough detail to avoid
ambiguity?
Response: yes, Goal seek increase in unique website visit

What makes this goal measurable? Does it include metrics to gauge success?
Response: yes, minimum 15k unique page visit each month

What makes this goal attainable? Is it realistic given available time and
resources?
Response: combination of publicity launch, marketing and sales strategy, Plant Paals landing
page and print catalogue.

What makes this goal relevant? Does it support project or business objectives?
Response: more unique visit means new customer and that means more revenue generation
opportunities.

What makes this goal time-bound? Does it include a timeline or deadline?


Response: launch by the end of the quarter three.
Goal Two: “Office Green wants to raise the customer retention rate.”

Revise Goal Two to be SMART: “Increase customer retention rate by 10% by the
end of the year by providing better customer services by creating operation and
training plan for Plant pal and achieving more than 90% customer satisfaction rating”

What makes this goal specific? Does it provide enough detail to avoid
ambiguity?
Response: Yes. Increase in customer retention by 10%

What makes this goal measurable? Does it include metrics to gauge success?
Response: Metrics included: Customer retention increase by 10% and customer satisfaction
rating of higher than 90%.

What makes this goal attainable? Is it realistic given available time and
resources?
Response: It is realistic as focus is put on improving customer service by focusing on
Operations and training.

What makes this goal relevant? Does it support project or business objectives?
Response: Yes, this supports the goal of increasing revenue by 5% by retaining customers
and by providing them with better services.

What makes this goal time-bound? Does it include a timeline or deadline?


Response: time bound as deadline for the result is by the end of the year.

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