VxRail RFP

RFP NO:
NIC/IT/RFP/03/2020/ Hyper
Converged Infrastructure
(VxRail) at DC and DR Site
of NIC
National Insurance Company Limited

Head Office
3, Middleton Street, Kolkata 700 071
Phone Nos.: (033)2283-1728/39, Fax No.: (033)2283-1740
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CONTENTS
S.No. Section Description
1 Section I Definitions, General Terms and Conditions

2 Section II RFP Specific Terms and Conditions
3 Section III Contents of Particulars of Pre-Qualification cum Technical Bid
4 Section IV Contents of particulars of Commercial Bid
5 Section V Format of Contract
Format of Performance Bank Guarantee
Format of Integrity Pact
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SECTION -I
Definitions, General Terms and Conditions

Head Office
Phone Nos.: (033)2283-1728/39, Fax No.: (033)2283-1740
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1.1 Definitions:
In this RFP document the following terms shall be interpreted as indicated below:
a) ‘NIC’ means National Insurance Company Limited.

b) The ‘Purchaser’ means National Insurance Company Limited.
c) ‘RFP’ means ‘Request for Proposal’.
d) The ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site -Bengaluru’ and related Software, drivers, manuals for the applicable items, which the Supplier is
required to supply and install at the location of the Purchaser under the order/contract, as per
specifications of this RFP.
e) The ‘Contract’ means the agreement entered into between the Purchaser and the Supplier as recorded in
the Contract Form signed by the Purchaser and the Supplier, including all attachments and Annexure
thereto and all documents incorporated by reference therein. The contract also covers the terms &
conditions and other points mentioned in the RFP forms including the accepted deviations (if any). A
specimen of the Contract has been given in Section – V.
f) The ‘Supplier/Channel Partner’ means the person or the firm or the company with whom the order for
the Delivery and Installation of the Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site –Bengaluru is placed, and shall be deemed to include the
Supplier’s successors, representatives (approved by the Purchaser), heirs, executors, administrators and
permitted assignees, as the case may be unless excluded by the terms of the contract.
g) The term ‘Bidder’ means ‘Supplier/Channel Partner’ till submission and evaluation of RFP. The term
‘Bidder’ may include Original Equipment Manufacturer (OEM) wherever applicable. At the time of
issue of Purchase Order and signing of Contract, the successful Bidder will be termed as ‘Supplier’.
h) The ‘Bid Price’ means the ‘Total Price’ (As per Table ‘D’, Section-IV) quoted by the bidder.
i) The ‘Contract Value’ means the total amount payable against ‘Hyper Converged Infrastructure
(VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’, related licenses,
Software and other accessories to be supplied and installed and related services by the Supplier.
j) ‘EMD’ means Earnest Money Deposit being the amount to be deposited by the bidder to NIC in the
form of BG/Demand Draft along with the bid.
k) ‘PBG’ means Performance Bank Guarantee to be submitted by the supplier as the guarantee of
performance against the concerned Order.
l) The ‘Order’ means the Purchase Order issued in favor of the successful Bidder.
m) ‘Service’ means services ancillary to the supply of the ‘Hyper Converged Infrastructure (VxRail) at
Data Centre – Kolkata and Disaster Recovery site -Bengaluru’, such as transportation, insurance,
installation, maintenance, any other incidental services and obligations of the Supplier covered under the
contract.
n) The term ‘Authorized Signatory’ as used in the RFP document shall mean one who has signed the RFP
and he/she should clearly indicate the capacity in which he / she has signed the RFP and the company or
firm shall be bound by his / her signature.
o) Wherever the word ‘he’ appears in this document, it shall be deemed to include ‘she’, ‘it’ as may be
appropriate
p) ‘NIC Address’ means the address for bid submission and opening of RFP / verification/ Technical
evaluation of ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’ and is as follows:
Chief Manager-IT
National Insurance Company Limited,
Head Office, IT Department, 4th Floor
3, Middleton Street, Kolkata- 700071
Phone Number: - (033)22831728/39
Fax Number: - (033)22831740
Contact Person: J K Roy
Contact No.: 8335080340
E-mail:jk.roy@nic.co.in
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NIC reserves the right to extend the last date/time for submission of bids or modify the Technical
Specifications/locations of delivery/conditions stipulated in any item(s) of this RFP Documents till final bid
submission date and all such changes/modification will be informed through NIC website:
www.nationalinsurance.nic.co.inas well as e-Procurement portal of ITI i.e. www.tenderwizard.com/NICL
1.2 Application:
The General Terms and Conditions of the RFP as laid down in this section shall apply over and above the provisions
of the contract to the extent not specifically mentioned in the contract.
1.3 Earnest Money Deposit (EMD):
The offer for supply, installation and maintenance of ‘Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site - Bengaluru’ must be accompanied with a deposit in the form of Bank
Guarantee (BG)/Demand Draft (DD) for amount mentioned in Section II payable at Kolkata in favor of “National
Insurance Company Limited” issued by any Scheduled Bank, which would carry no interest. Non-submission of EMD
along with Pre-Qualification cum Technical Bid will disqualify the Bidder and his Commercial Bids will not be
entertained.
The EMD and/or the Performance Guarantee to be furnished by the successful Bidder may be forfeited if the Bidder:
i. Withdraws his bid at any time before the LOI or Purchase Order or Advice for execution is issued
against the respective RFP.
OR
ii. Fails or refuses to receive the Purchase Order within two working days from the date of issuance of
the Purchase Order.
OR
iii. Fails or refuses to execute the work after having been identified as L1 before or after LOI/Purchase
Order/Advice for execution is issued.
OR
iv. Fails or refuses to furnish the Performance Guarantee of 10% of the Contract Value.
OR
v. Fails or refuses to execute the Contract within 14 days of issue date of PO.
OR
vi. Fails or refuses to execute the work as per the Contract.
OR
vii. The ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site -Bengaluru’ supplied are not accepted by NIC Official/s and due to non-compliance of any terms
& conditions of RFP.
OR
viii. Fails to commence the delivery within Twelve weeks.
NOTE: SSI Units registered with NSIC and MSME can avail the following benefit on submission of relevant
certificate:
 Exemption from payment of EMD (Earnest Money Deposit) and Tender Fee.
1.4 Pre-Qualification cum Technical Bid
Please refer to Section-III of the RFP.
(i) Failure to comply with this requirement may result in disqualification of the bidder and cancellation of the bid
submitted by him.
(ii) Failure to provide passphrase prior to Online Public Tender Opening Event shall result in rejection of the bid of
that bidder.
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1.5 Price Schedule:
1.5.1 All quotes are to conform to the format as per Price Schedule in Section – IV; Quotes should be only in INR.
1.5.2 The Bidder will submit their quotations after carefully examining the documents/conditions. The Bidder
must obtain for himself on his own responsibility and at his own expense all the information necessary to
enable him to prepare and submit a proper quotation.
1.5.3 It will be the responsibility of the Bidder to take care of all formalities, if any, necessary as per orders of
any government/non-government authority in force at the point of time of delivery of said items.
1.5.4 The final price for evaluation for the supply, installation and commissioning of the ‘ Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ would be
decided on the basis of the "Net Price" as specified in section IV.
1.5.5 The Supplier shall agree to maintain the price and configuration until completion of warranty period
mentioned in the RFP. However, should there be a fall in the prices between the date of submission of bid
under this RFP and the date of delivery of the ‘Hyper Converged Infrastructure (VxRail) at Data
Centre – Kolkata and Disaster Recovery site -Bengaluru’ ordered for, on account of revision in prices of
any components or on account of revision in duties and taxes or for any other reason whatsoever, the
benefit shall be passed on to the Company. Similarly, if the model of the ‘Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ ordered for
is replaced in the market by models of better technology or configuration before it is delivered, delivery
should be of the latest configuration / technology (same make) without any price implication.
1.5.6 Arithmetical errors will be rectified on the following basis:
a. If there is discrepancy between words and figures, words will prevail.

b. If there is a discrepancy between the break-up price and total price, the break-up price shall prevail.
c. If tax amount does not corroborate with the tax percentage mentioned in the price bid, the tax
percentage prevails and amount shall be corrected up to two decimals.
d. The total amount shall be rounded off to Rupees for the purpose of determining L-1 bidder.
1.6 Other Conditions:
1.6.1 Bids without proper authorization from the OEM (in case the Bidder is not the OEM) shall be treated as non-
responsive and shall be rejected forthwith.
1.6.2 A bid determined not substantially responsive will be rejected by the purchaser and cannot be made
subsequently responsive.
1.6.3 No consideration will be given to a bid received after the date and time stipulated by NIC and no extension of
time will be permitted for submission of Bids. However, NIC reserves the right to extend the last date and time for
submission of the bids at its own discretion.
1.6.4 Canvassing/misleading information in any form in connection with Bids is strictly prohibited and Bids
submitted by bidders who resort to these types of activities are liable to be rejected.
1.6.5 NIC reserves the right to call for any clarification from any/all Bidder during the evaluation of the bids.
However, no other correspondence on bids will be entertained.
1.6.6 No price variation / adjustment, explanation, correction or any other escalations will be entertained.
1.6.7 Replica of the soft copy of bid must be submitted in form of Hard copy.
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1.6.8 NATIONAL INSURANCE COMPANY LIMITED DOES NOT BIND ITSELF TO ACCEPT ANY BID
AND RESERVES THE RIGHT TO ACCEPT/REJECT ANY BID WITHOUT ASSIGNING ANY REASONS
THEREOF.
1.7 Scheduled Delivery and Installation:
Scheduled Delivery and Installation of the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata
and Disaster Recovery site -Bengaluru’, ordered for is required to be completed by Scheduled Completion Date
i.e. latest by Twelve calendar weeks at Kolkata and Bengaluru sites of NIC after issuance of Work Order. The cost
of delivery and installation, if any, will have to be borne by the Supplier and no separate charges will be paid by
NIC.
1.7.1 Delivery is deemed to be completed when the following are received at the location in full:
a) Supply of ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’.
b) Any relevant accessories, Software and media in order to comply with the Technical Specification.
c) Associated Documents/Licenses/Manuals.
In case of failure on the part of the Supplier to adhere to the time schedule, the Liquidated Damages condition as per
Clause 1.12 shall be invoked by NIC. However, NIC may cancel the contract if the supplier fails to commence the
delivery and installation within Twelve weeks from the date of issue of Purchase Order.
The supply, installation and maintenance of ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata
and Disaster Recovery site -Bengaluru’ should be done under the supervision and guidance of NIC officials.
1.8 Terms of Payment:
1.8.1 All payments pertaining to this RFP shall be made from Head Office of the purchaser. The applicable GST shall
be paid by the purchaser as per Invoice of the supplier.
1.8.2 Performance Bank Guarantee of 10% of Contract Value in the form of BG covering the entire warranty period
from the date of installation and commissioning of ‘Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru’ should be furnished by the successful Bidder/s in favor of NIC at
the time of signing of the contract. The signed Contract (as per format given in Section – V) should be submitted to
NIC within 14 days from the issue of the purchase order.
Invoice shall be raised for Kolkata (DC) and Bengaluru (DR) with the GSTIN of Bidder registered for Kolkata and the
same shall be submitted at NIC Head Office, IT Department, Kolkata. As per the payment terms bidder needs to raise
the invoice for delivery and installation separately.
1.8.3 NIC will make payment as follows:
NIC will pay 70 % of the Purchase Order Amount of ‘Hyper Converged Infrastructure (VxRail) at Data
Centre – Kolkata and Disaster Recovery site -Bengaluru’ against full delivery and other related items like
accessories and manuals to the successful Bidder against submission of the following documents from each of
the location:
a) A copy of Signed Contract covering the period of 3 years warranty (as Per format given in Section –
V).
b) A Performance Bank Guarantee of 10% of the Contract Value in the form of BG covering the period
of 3 years warranty from the last installation completion date of ‘Hyper Converged Infrastructure
(VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ under this purchase
order of this RFP.
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c) Invoice (with reference of Purchase Order / advice for execution, description of Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru
delivered, quantity, unit price, total amount).
d) Delivery Challans.
e) ‘Proof of Delivery’ in original signed by both the Bidder’s representative and NIC official with
official Seal and Date.
f) ‘Proof of No Short Shipment’ in original for respective locations stamped and signed by both the
Bidder’s representative and NIC official with official seal along with date.
g) Letter from the Bidder/s confirming that there has been no fall in prices between the date of
submission of bid under this RFP and the date of delivery of the components in the respective
locations of NIC, or in the case of a fall in the price the same to be forwarded on to NIC.
h) Software Licenses for Utility / System Software, if any.
i) Original manuals, media, licenses of hardware/software and all relevant accessories as may be required.
j) No Dues Certificate (i.e., indemnifying the Purchaser that the supplied items or services do not bear
any dues from any other sources, whatsoever).
k) Certificate Indemnifying the Purchaser by the Bidder regarding Violation of Copyright and Patents.
l) Certificate regarding undertaking of authenticity for ‘Hyper Converged Infrastructure (VxRail) at
Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ supplied from/by OEM.
m) Submission of Document on configuration and operation of the VxRail system.
1.8.4 In the event of recording any short shipment of ‘Hyper Converged Infrastructure (VxRail) at Data Centre
– Kolkata and Disaster Recovery site -Bengaluru ’, components, payment for the entire consignment of
‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru’ will not be released till such short shipment is taken care of by the Supplier.
1.8.5 Out of 30 % balance payment of the purchase order amount, 25%of the purchase order amount will be paid by
NIC to the successful Bidder/s against submission of the following:
a. Successful Installation and Commissioning of the ‘Hyper Converged Infrastructure (VxRail) at

Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ within the scheduled installation
period.
b. Installation Reports/ Certificate, in original, duly signed with date and stamped by the Bidder and NIC
official/s with official seal of NIC where the Hyper Converged Infrastructure (VxRail)s have been
delivered. Serial Numbers of the Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru must be specified in the Installation Reports .
c. If the site is not ready, the Site Not Ready (SNR) Certificate must be taken from authorized official of
NIC. In such case, penalty clause will not be imposed as per the LD Clause.
d. Original Invoice.
e. Ensuring submission of the Performance Guarantee of 10% of the Contract Value in the form of BG
covers the covering the period of 3 years warranty from the last date of installation of ‘ Hyper
Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru’ under this purchase order of this RFP.
f. Proof of payment of Entry Tax and Octroi is applicable (in original) for reimbursement.
g. Software Licenses for Utility / System Software, if any.
h. Original manuals, media, licenses of hardware / software and all relevant accessories as may be
required.
1.8.6 5% Balance payment of the purchase order will be released on submission of original report /certificate of
successful resolution of all the calls during the entire warranty period of ‘Hyper Converged Infrastructure
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(VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’, signed and stamped with date
by both the bidder’s representative and NIC official.
1.8.7 No advance payment shall be made by NIC.
1.9 Warranties and AMC (Annual Maintenance Contract):
The ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru’ to be supplied / delivered must be new and should form part of the manufacturer's current product
line. The Supplier/s should guarantee that the ‘Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru’ supplied are new, unused and conform to technical
specifications of design, materials and workmanship mentioned in the quotation. The Supplier should also
guarantee that the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site -Bengaluru’ supplied should perform satisfactorily as per requirements mentioned in the specification. The
warranty, which for all practical purposes would mean Comprehensive On-site Replacement Warranty and
free of charge, shall start and remain valid for 03(Three) years from the last date of installation of the last unit
of ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’
under this RFP. After expiry of warranty period the product will be put under AMC as per NIC requirement.
The warranty and AMC shall cover the following:
a) Quality, strength and performance of the materials and equipment supplied.
b) Safe electrical and mechanical stresses, on all parts of the equipment under all conditions of operation.
c) Prompt service during maintenance period for repairs.
d) Replacement warranty must be given on all the ‘Hyper Converged Infrastructure (VxRail) at Data Centre
– Kolkata and Disaster Recovery site -Bengaluru’ to be supplied.
1.10 Maintenance during Warranty Period:
1.10.1 The supplier should have a proper system of reporting of complaints.
1.10.2 For ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru’, the Supplier/s shall attend to call services and arrange to solve the problem within stipulated
period as mentioned in the penalty clause after lodging of a complaint by the Purchaser either by Letter,
over the telephone, by fax, through Service Desk or by other modes of communications. Wherever it is
required to replace the Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and
Disaster Recovery site -Bengaluru, the Supplier/s undertakes to replace as per penalty clause. In case
of failure from supplier’s side NIC may request any third party supplier to maintain the equipment and the
cost thus incurred will have to be reimbursed by the Supplier/s to the Purchaser, failing which the Purchaser
has the right to encash the Performance Bank Guarantee without endangering any provisions of warranty
written or otherwise expressed and the concerned warranty shall remain in full force.
1.10.3 Penalty Clause: (Applicable during Warranty and AMC Period):
Any ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site - Bengaluru’
that is reported to be down on any day should be attended as follows:
Location Resolution Time
Kolkata and 6 Hour

Bengaluru
Failure to comply with the above
conditions shall attract penalty as follows:
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a) Penalty for call resolution within first two working days beyond above permissible period @0.25 % of
contract value per NIC working day per call.
b) Penalty for call resolution after first two working days beyond above permissible period: @ 0.50% of contract
value per NIC working day per call.
c) The penalty for the same will be deducted from the payment due as per clause 1.8.6.
d) In case the penalty as per the above mentioned rates crosses 4 days cumulative penalty, for any call, NIC may
consider the option of encashment and forefeitment of the entire PBG amount.
The supplier shall submit, to NIC Head Office, Quarterly Call Resolution Report together with individual Call
Resolution Sheets duly signed by the concerned NIC officials.
1.11 Cancellation Clause:
If the Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru are not supplied and installed within specified timeline as mentioned in Purchase Order, NIC reserves
the right to terminate the contract with the right to invoke the Performance Guarantee furnished by the Supplier/s
favoring NIC. In this respect NIC will give sufficient notice to Supplier to address the issue.
1.12 Delays in delivery:
Delivery of the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site
-Bengaluru’ and performance of the services shall be made by the Supplier/s in accordance with the time schedule
mentioned in the Purchase Order.
Any delay by the Supplier/s in the performance of its delivery or installation obligations shall render the Supplier/s
liable for imposition of liquidated damages of 0.5% per week on total contract value will be deducted on exceeding
the date of delivery or installation and/or termination of the contracts for default, besides forfeiture of the EMD.
Any incidental taxes and levies on account of delay in performance i.e. delivery/installation/ replacement of
defective parts, shall be on the Supplier’s account.
Once the stipulated date for delivery of the ‘Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru’ is crossed and no delivery has commenced, NIC may
consider termination of the contract and/or annulment of Purchase Order besides forfeiture of the EMD.
1.13 Clarification of Bids:
To assist in the examination, evaluation and comparison of bids the Purchaser may, at their discretion, ask the
Bidder for clarification of the bid. However, no other correspondence on bids will be permitted.
1.14 Contract with NIC:
The Supplier/s shall have to enter into a contract for a period of 3 years with National Insurance Company
Limited within 14 days of NIC from the date of receiving of purchase order. The format of the contract is
attached in Section –V. Failure to enter into Contract may result in cancellation of the Purchase Order.
1.15 Termination on Insolvency:
The agreement can be terminated by giving written notice to the Supplier/s, without compensation to the Supplier/s,
if:
(a) The Supplier/s becomes bankrupt or is otherwise declared insolvent;
(b) The Supplier/s being a company is wound up voluntarily or by the order of a court or a receiver, or
manager is appointed on behalf of the debenture holders or circumstances occur entitling the court or
debenture
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holders to appoint a receiver or a manager, provided that such termination will not prejudice or affect any
right of action or remedy accrued or that might accrue thereafter to the Purchaser.
1.16 Governing Language:
The bids prepared by the Bidder/s and all correspondence and documents relating to the bids exchanged by the
Bidder/s and the Purchaser, shall be written in the English language, provided that any printed literature furnished
by the Bidder/s may be in any another language so long the same is accompanied by an English translation in which
case, for purposes of interpretation of the bid, the English translation shall govern.
1.17 Applicable law:
The contract shall be interpreted in accordance with the Indian laws.
1.18 Notices:
Any notice by one party to the other pursuant to the Contract shall be sent by email/letter and confirmed in writing
to the address specified for that purpose in the Contract.
As the Purchaser’s Registered Head Office is situated within the Jurisdiction of the High Court at Kolkata all
disputes and differences are subject to the Jurisdiction of The Calcutta High Court.
1.19 Assignment:
The Supplier/s shall not assign in whole or in part, the obligations to perform under the contract, except with
Purchaser’s prior written consent.
1.20 Sub-Contract:
The Supplier/s shall obtain consent of the Purchaser in writing of all Sub-Contracts (if any) to be awarded under the
Contract that is not already specified, in his bid. Such notification, in his original bid or later, shall not relieve the
Supplier/s from any liability or obligation under the Contract.
1.21 Obligation:
The entire responsibility of the supply, warranty and the contract lies with the Supplier/s on whom the Purchase
Order is placed and with whom the Contract is signed. The Supplier/s would be responsible and bear the additional
cost (if any), incurred by the Purchaser on this account of the supply.
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SECTION -II
RFP Specific Terms and Conditions

Head Office
3, Middleton Street, Kolkata 700071
Phone Nos.: 2283-1728/39, Fax No.:2283-1740
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2.1 The RFP Number and Name of this RFP is NIC/IT/RFP/03/2020/Hyper Converged Infrastructure
(VxRail) for ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site - Bengaluru’.
2.2 Invitation to RFP (e-RFP) is for Delivery, Installation and Maintenance and related services in respect of
Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site –
Bengaluru as per specifications given in the RFP.
2.3 Intending Bidders who satisfy the eligibility criteria laid down hereunder may download the RFP Document
from the company’s website (www.nationalinsurance.nic.co.in or e-Procurement portal of ITI i.e.
www.tenderwizard.com/NICL. Bidders may please note for participation in this e-RFP, it is mandatory to
download official copy of RFP document from ITI’s e-Procurement portal) between 25thNovember 2020 to
17thDecember 2020 and in this case the Bidder has to submit, in a separate envelope supercribed as “RFP
Fee”, a nonrefundable RFP Document Fee of Rs. 10,000/- (Rupees Ten Thousand) only by way of Demand
draft drawn on a Scheduled Bank in favor of the National Insurance Company Limited payable at Kolkata
along with the other documents to be submitted offline. Non-furnishing of RFP Document Fee shall disqualify
the bidder.
2.4 If any Bidder uses any brands/ models not complying with BOM, his bid shall be summarily rejected. The
RFP shall consist of PQB followed by commercial bid.
2.5 Last Date & Time for Submission of bid is on or before 17th December 2020 Time: 1:00 PM at 'NIC Address’.
2.6 Online Pre-Qualification cum Technical bids will be opened on17th December 2020 Time: 3:00 PM at ‘NIC
Address'.
2.7 The Bidders, who qualify in the Pre-qualification cum Technical Bid stage, will be intimated of their selection
and their Commercial bids shall be opened in due course accordingly.
2.8 Date till which the bid is valid: One year from the date of opening of Commercial Bids.
2.9 Bidders are advised to study the RFP Documents carefully. Submission of bid shall be deemed to have been
done after careful study and examination of the RFP Documents with full understanding of its implications.
2.10 The consultants of NIC or their sister concerns shall not be permitted to participate in this RFP.
2.11 NIC reserves the right to accept / reject any / all offers without assigning any reason whatsoever. The
decision of the Company in selecting the vendor/s would be final and conclusive.
2.12 Online Offers prepared in accordance with the procedures as enumerated herein below should be submitted
at ‘NIC Address’:
Chief Manager
Information Technology Department,
Head Office, 4th Floor
3, Middleton Street, Kolkata – 700 071
 All Bids must be accompanied with Earnest Money Deposits in the form of BG/Demand Draft
(DD)/NEFT/RTGS payable at Kolkata drawn on a Scheduled Bank, in favor of National
Insurance Company Limited. The amount of Earnest Money Deposit will be Rs. 10, 00,000/-
(Rupees Ten Lakh) only.
 Particulars for NEFT/RTGS Transfer:
Name as per Bank Account : National Insurance Company

Limited Bank Account Number 6762010554
Type of Account : Current Account
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Name of the Bank : Indian Bank
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Name of the Branch : Russell Street, Kolkata – 700071
MICR Number of the Branch : 700019018
IFSC No. of the Branch : IDIB000R024
 Non-furnishing of EMD/s along with the Pre-Qualification cum Technical bid shall disqualify the
Bidder and his Commercial bids shall not be entertained.
 The EMD amount submitted by the Bidder will be returned, without any interest, to the
unsuccessful Bidders after issuance of Purchase Order to the successful bidder.
 For the successful Bidder the EMD amount, without any interest, will be refunded on submission
of Performance BG as Security Deposit which will not carry any interest till warranty period is
completed. The Performance Guarantee should be as per format given in Section – V.
 This RFP Document is not transferable.
2.13 Procedure for Submission of Bids:
Offline Documents/ Documents to be submitted in Hardcopy –
(A) EMD in the form of BG/DD should be enclosed only in the envelope for Pre-Qualification cum
Technical Bid for respective items. If the EMD is not enclosed as above, the bid is liable to be
rejected, even if included in any other envelope which remains unopened at the time of opening the
envelope for Pre-Qualification cum Technical Bid.
(B) Original copy of the letter of authorization shall be indicated by written power-of-attorney.
(C) DD of Rs. 10,000/- drawn in favour of National Insurance Company Limited, payable at Kolkata against
payment of RFP fee/ Cost of RFP Documents.
(D) The Pre-Qualification cum Technical Bid and commercial Bid in a sealed envelope should be super
scribed “RFP No. NIC/IT/RFP/03/2020/Hyper Converged Infrastructure (VxRail) for supply,
installation and maintenance of ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata
and Disaster Recovery site -Bengaluru’ the wording “DO NOT OPEN BEFORE 17TH DECEMBER,
2020” and “Pre-Qualification cum Technical Bid and commercial Bid for supply, installation and
maintenance of ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’”.
NOTE: SSI Units registered with NSIC and MSME can avail the following benefit on submission of relevant
certificate:
 Exemption from payment of EMD (Earnest Money Deposit) and Tender Fee.
Special Registration Instructions for this e-Tender:

 Bidders are required to register themselves on Tender wizard Portal of ITI under the category of Buyer
Specific (NIC specific) Registration.
 Only one registration shall be retained after completion of this tender for future bidding in NIC’s e-
Tenders. The other registration(s) will be de-activated.
 One time registration fee of Rs. 3,000.00 plus Taxes shall be payable by the bidder irrespective of number
of registrations that bidder may require for this particular tender .
For other details related to registration, please refer Electronic Bidding Instructions.
2.14 It is proposed to have a Two Bid System for this
RFP. Online Documents –

Page 15 of 46
The Pre-qualification cum Technical Bid should be submitted online on e-Procurement portal of ITI i.e.
https://www.tenderwizard.com/NICL
The Commercial Bid should be submitted online on e-Procurement portal of ITI i.e.
https://www.tenderwizard.com/NICL
Prices must NOT be indicated in the Pre-qualification cum Technical Bid and if Indicated the Bid shall be
rejected.
Prices are to be indicated only in the prescribed format in Commercial Bid.
2.14.1 Offline/Hardcopy documents to be submitted to the below mentioned address in a sealed envelopes super
scribed with the wordings “Supply, installation and maintenance of ‘Hyper Converged Infrastructure
(VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ and RFP Number, Due Date
and Wordings “DO NOT OPEN BEFORE 17TH December 2020” along with envelope containing DD as
RFP Fee.
Addressee and Address of the
RFPs: Chief Manager-IT,

Information Technology Department,
Head Office, 4th Floor
3, Middleton Street, Kolkata – 700 071
2.14.2 The Bidder shall bear all costs associated with the preparation and submission of its bid, and NIC shall in no
case be responsible or liable for those costs, regardless of the conduct or outcome of the RFP process.
2.14.3 All the covers thus prepared should also indicate clearly the name and address of the Bidder.
NIC reserves the right to extend/modify the last date/time for submission of bids.
2.14.4 Check-list for scanned Documents to be submitted online with bid (except those are
specified As offline/Hardcopy documents):
Pre-Qualification cum Technical Bid comprises the following:
Pre-qualification cum Technical Bid Stage Eligibility Criteria:
(i) The bidder should be Authorized Channel partner or Authorized Service Partner of the
manufacturer holding authority from the OEM to deal with National Insurance Company
Limited on behalf of the manufacturer, for the products quoted for. This shall be supported by
appropriate documentary proof with competent authority, having MAF from OEM.The Bidder should
be capable of delivering and installing within Twelve weeks from the date of issue of the Purchase
Orderat Data Centre in Kolkata and Bengaluru. The Bidder should have supplied and installed
‘HCI(Hyper Converged Infrastructure’ in India in any one of the last 3 financial years i.e. 2017-18,
2018-19, 2019-20 and should have a minimum turnover of Rs.100.00 crores in last three financial
years
i.e. 2017-18, 2018-19 and 2019-20. This has to be substantiated by the audited Balance sheet of the
Firm / Company for the relevant years. However, in case accounts of 2019-20 is yet to be audited, its
CA certified accounts may be considered
(ii) The bidder should provide POA to the representative with respect to this RFP.
(iii) The Bidder should have posted Net profit/Positive Net Worthat least in any two of the last three
financial years. This has to be substantiated by the audited Balance sheet of the Firm / Company for
Page 16 of 46
the relevant years.
Page 17 of 46
(iv) The Bidder should have full fledged service support infrastructure in Kolkata and Bengaluru. This has
to be substantiated by the documentary proof like list of Service Centers. On spot surprise visit by
NIC for inspection may be done, if required.
(v) The Bidder should have executed at least one single Work Order with a minimum value of Rs.1.00
Crore (Rupees One Crore) during each of the last three financial years (2017-18, 2018-19 and 2019-
20). Photocopies of Work Completion certificates have to be submitted as a documentary proof.
(vi) Bidders’ and ‘Suppliers/Authorized Channel Partners/Authorized Service Partners(ASP)’ who have
failed to execute any purchase order issued to them by NIC, if any, in last 4 financial years (2016-17,
2017-18, 2018-19 and 2019-20) are not eligible to participate in this bid exercise.
(vii) The Bidder should be registered with GST Authorities, so that applicable benefits can be passed on to
NIC.
(viii) The OEM/ Bidder should be having following valid Certifications at the date of opening of RFP and
must enclose copies of such certificates namely :
a. ISO 9001:2015
b. ISO 14001:2015
c. ISO/IEC 27001:2013
d. ISO /IEC 20000-1: 2011
(ix) Declaration from the OEM to installation, configuration and commissioning the product within the
stipulated time.
The Commercial bids of the Bidders who do not conform to the Pre-Qualification cum Technical bid eligibility criteria
will not be opened. However, the EMD of such Bidders will be returned in due course.
Commercial Bid comprises the following:
(i) Price of the Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru.
Note: Deviation(s) in Commercial Bids is not acceptable.

The formats of particulars of above-mentioned items are given in Section – IV.
Note: National Insurance Company Limited shall not be responsible for non-receipt of the bid
Documents due to any reasons whatsoever.
Failure to comply with the Pre-qualification cum Technical Bid and Commercial Bid requirements may result in
disqualification of the bidder and cancellation of the bid submitted by him.
2.15 E-Tendering Procedure:
• P.C. connected with internet.

• Registration with Service provider portal www.tenderwizard.com/NICL
• The vendor should possess a Class III Digital Signature certificate (Mandatory).
• (Bids will not be recorded without Digital Signature Certificate.)
• In case of any clarification please contact ITI Ltd., before the schedule time of the e-Procurement.
Contact Helpdesk:-
HELPDESK NO. 9073677150/151/152, E-mail: helplinetenderwizard@gmail.com for more detail please click on
‘Contact Us’ link
a) For registration, Submission procedure and method of correspondence etc. Please visit our website:
www.tenderwizard.com/NICL and click on the link “User Manual (Download)” on home page
b) To view the RFP/Tender Documents please visit our website: www.tenderwizard.com/NICL and click on “Live
Tenders” link
c) Registration/Enrolment of Bidder on e-procurement Portal of NICL:

Page 18 of 46
In order to submit the Bid, the bidders have to get themselves registered online on the e-Procurement
portal of NICL with valid Digital Signature Certificate (DSC) issued from any agency authorized by CCA and which
can be traced up to the chain of trust to the Root Certificate of CCA. The registration should be in the name of bidder,
whereas DSC holder may be either bidder himself or his duly authorized person.
The bidders shall have to accept unconditionally the online user portal agreement which contains the acceptance
of all the Terms and Conditions of NIT including Commercial and General Terms & Conditions
and other conditions, if any, along with on-line undertaking in support of the authenticity of the declarations regarding
the facts, figures, information and documents furnished by the Bidder on-line in order to become an eligible
bidder. No conditional bid shall be allowed/accepted.
The bidder shall have to give an undertaking online that if the information/declaration/scanned documents furnished in
support of the same in respect of eligibility criteria is found to be wrong or misleading at any stage, they
shall be liable to be punitive action.
d) Help for participating in e-tender:
The detailed method for participating in the e-procurement are available in the website
www.tenderwizard.com/NICL . The bidders have to Log on to NICL’s web site and then click on the specified links to
start participating in the e- tendering process.
Bidders are also free to communicate with the contact person of the service provider to get all clarifications regarding
the mode of the e-procurement process.
NB :(i)please note that there is no provision to take out the list of parties downloading the tender document from the
above referred website. As such , tenderers are requested to see the website once again before due date of tender
opening to ensure that they have not missed any corrigendum uploaded against the said tender after downloading
the tender document. The responsibility of downloading the related corrigendum, if any, will be that of the
downloading parties.
(ii) No separate intimation in respect of corrigendum to this NIT (if any) will be sent to tenderers who have down
loaded the document of NICL.
e) The offer should be submitted (uploaded) as per the terms and conditions and procedures laid down in the website
of M/s ITI Ltd www.tenderwizard.com/NICL tender document failing which the offer is liable for rejection.
Bidders should download the complete NIT including the Annexure and read carefully before filling the details and
uploading the documents.
The bidder must upload all the documents required as per the terms of NIT. Any other document uploaded which is
not required as per the terms of the NIT shall not be considered.
Vendors Training Program
Dell Technologies is requested to provide instructor led training on VxRail for a minimum of 3 persons.
Scheduled Date To be intimated later on

Venue To be intimated later on
Page 19 of 46
SECTION -III
Contents of Particulars of Pre-Qualification cum Technical Bid

Head Office
Phone Nos.: (033)2283-1728/39, Fax No.: (033)2283-1740
Page 20 of 46
3.1 Bidder’s particulars:
a. NAME AND ADDRESS OF THE

BIDDER :
b. NAME AND ADDRESS OF THE

MANUFACTURER (IF NOT SAME AS POINT 1 ABOVE):
c. LOCATION OF CORPORATE /
HEAD OFFICE OF BIDDER :
d. DATE & COUNTRY OF INCORPORATION :
e. WHETHER ABLE TO DELIVER AND INSTALL WITHIN 12 WEEKS FROM DATE OF ISSUE
OF P.O. for ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’ :YES/NO
f. INCOME TAX PAN NUMBER
: (PLEASE ATTACH PHOTOCOPY OF LATEST

I.TAX CLEARANCE CERTIFICATE)
g. GST REGISTRATION
NO. (PLEASE ATTACH GST
REGISTRATION CERTIFICATE) :
h. NAME & ADDRESS OF THE CONTACT

PERSON TO WHOM ALL THE
REFERENCE
SHALL BE MADE WITH TEL. NO./ FAX/ E-MAIL :
i. Is the Bidder blacklisted/debarred/denied by any

Government department/Public Sector undertaking
As on date of bid submission?
:
If yes, give details.
SIGNATURE :
NAME :
DESIGNATION:
DATE :
SEAL OF THE COMPANY

Page 21 of 46
3.2 MANUFACTURER’S AUTHORIZATION FORM
(Supply, installation and maintenance of ‘Hyper Converged Infrastructure (VxRail) at Data Centre
– Kolkata and Disaster Recovery site -Bengaluru’)
To
NATIONAL INSURANCE COMPANY LIMITED
Head Office: 3, Middleton Street,
Kolkata – 700 071.
Dear Sir,
Sub: RFP No for supply, installation and maintenance of ‘Hyper Converged

Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’
We ………………………………………………………… who are established and reputable

manufacturers of ………………………………………………….. Having factories at
………………………………………………………. do hereby authorize M/s. ……………………
(Name and Address of Supplier/Partner) to submit a bid of the following................................Products
and/or services, resell, negotiate and conclude the contract for the supply requirement associated with the
above RFP ‘, in their own capacity.
When resold by Supplier / Partner, the quoted products are subject to manufacturer’s standard support
and warranty terms. In the event of Supplier / Partner, not being able to fulfill its obligations in respect
of applicable standard warranty terms with respect to the quoted products/services, we will take
reasonable steps with National Insurance Company Limited for execution pertaining to our products
through another authorized partner, in accordance with tender technical requirements applicable to our
portion of deliverables on the terms and conditions as may be mutually agreed between EMC and
National Insurance Company Limited.
Yours faithfully,
(Name)
For and on behalf of
M/s. …………………………………..
Signature of Witness Signature of Manufacturer

Dated: Dated:
Place: Place:
Sd./-Seal
Note: This letter of authority should be on the letterhead/certificate form issued by the manufacturing
concern and should be signed by a person competent and having the Power of Attorney (POA) to bind the
manufacturer.
Page 22 of 46
3.3 Undertaking of Authenticity for ‘Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru’, for each ‘Hyper Converged Infrastructure
(VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ and software supplied
The Bidder shall submit an undertaking in the format given below:
Sub: Supply for ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’& Software’s
Ref: 1. Your Purchase Order No.-------- dated------------

2. Our Quotation No.----------------- dated------------
With reference to the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’, FOR EACH ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata
and Disaster Recovery site -Bengaluru’& Software’s being supplied/quoted to you vide our invoice
no/quotation no/order no. Cited above, we hereby undertake that all the components/parts/assembly/software
used in the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru’, FOR EACH ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’ & Software under the above like ‘Hyper Converged Infrastructure (VxRail) at
Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ shall be original, new
components/parts/assembly/software only, from respective OEMs of the products and that no
refurbished/duplicate/second hand components/parts/assembly/software are being used or shall be used.
We also undertake that in respect of licensed operating system if asked for by you in the purchase order, the
same shall be supplied along with the authorized license certificate (e.g. Product Keys on Certification of
Authenticity in case of Microsoft Windows Operating System) and also that it shall be sourced from the
authorized source (e.g. Authorized Microsoft Channel in case of Microsoft Operating System).
Should you require, we hereby undertake to produce the certificate from our OEM supplier in support of
above undertaking at the time of delivery/installation. It will be our responsibility to produce such letters
from our OEM supplier’s at the time of delivery or within a reasonable time.
In case of default and we are unable to comply with above at the time of delivery or during installation, for
the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -
Bengaluru’/Hardware/Software already billed, we agree to take back the ‘Hyper Converged Infrastructure
(VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’, FOR EACH ‘Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ and software’s,
without demur, if already supplied and return the money if any paid to us by you in this regard.
We (system OEM name) also take full responsibility of both Parts & Service SLA as per the content even if
there is any defect by our authorized Service Centre/Reseller/SI etc.
Authorized Signatory (Not below the rank of the Company Secretary of the system OEM)
Name and Designation:
Place
Date
Page 23 of 46
3.4 Functional Requirement:
1) The offered Hyper Converged Infrastructure Appliance has to seamlessly integrate with the
existing Dell EMC XtremIO storage arrays over FC protocol;
2) The offered Hyper Converged Infrastructure Appliance Solution has to integrate with the
existing backup solution of DellEMC (Networker and Data Domain) ;
3) The offered Hyper Converged Infrastructure Appliance Solution should run VMware as the
virtualization layer/platform;
4) The offered Hyper Converged Infrastructure Appliance should be recommended and recognized
as HCI solution by VMware in their website;
5) The Hyper Converged Infrastructure Appliance should have VMware vSAN as its software defined
storage. The HCI appliance should have vSAN built into its hypervisor kernel thus enhancing
vSAN I/O traffic and performance;
6) The offered Hyper Converged Infrastructure Appliance should provide non-disruptive upgrade
and scaling of additional nodes;
7) The offered Hyper Converged Infrastructure Appliance should have Automated End-to-End
Lifecycle Management. All the firmware patches should consist both hardware and
software upgrade firmware/patch i.e. for the nodes and VMware upgrades. No need to
verify the compatibility and the entire cluster can be upgraded with a single click
8) The offered Hyper Converged Infrastructure Appliance should have a single support model with a
single point of global 24/7 support for both the hardware and software and backed by dial-home
secure remote connection for monitoring, diagnosis, and repair;
9) The offered Hyper Converged Infrastructure Appliance should have support for encryption at
the virtualization layer;
10) The offered Hyper Converged Infrastructure Appliance should support de-duplication, compression
and erasure coding.
11) VMs should be replicated from DC to DR site.
Page 24 of 46
3.5 To be procured Bill of Material/Technical Compliance:-
Please provide the below bill of materials with Part No./Option ID mentioned below or equivalent DELL EMC
VxRail and Power Store Part No/Option ID:
3.5.1 DellEMC VxRail P570F - 6 Nodes for Kolkata Data Center as per below BoM
Complied
OPTION ID Description Qty
(Yes/No)
GKX7PQE VxRail P570F, All Flash 1
G0BDNHP VxRail Software 4.7.410 Factory Install 1
Chassis with up to 24 x 2.5 Hard Drives including
GX1AHTJ 1
max of 4 NV Me Drives, 2CPU configuration
5111489 VxRail P/V/S 570 Bezel 1
Intel® Xeon® Gold 5220R 2.2G, 24C/48T,
GNHQY26 1
10.4GT/s, 35.75M Cache, Turbo, HT (150W) DDR4-2666
Intel® Xeon® Gold 5220R 2.2G,
GNI9BEL 1
24C/48T, 10.4GT/s, 35.75M Cache, Turbo, HT (150W) DDR4-2666
GR3CFNV 3200MT/s RDIMMs 1
GQJ1WLK 32GB RDIMM, 3200MT/s, Dual Rank 24
GS7WBQI 3.84TB SSD 2.5in Hot-plug AG Drive 4
GCAUG9H 800GB SSD 2.5in Hot-plug AG Drive 1
PCIESD Diskless Express Flash PCIeSSD Configuration 1
Intel X710 Quad Port 10Gb DA/SFP+ Ethernet,
X710SP 1
Network Daughter Card
5098753 Trusted Platform Module 1.2 1
Ready Rails™ Sliding Rails
RRCMA 1
With Cable Management Arm
Dual, Hot-plug, Redundant Power Supply (1+1), 1600W, 250 Volt
R1600W 1
Power Cord Required for Use
IN102M Jumper Cord - C13/C14, 2M, 250V, 10A (India BIS) 2
STC10L SFP+, SR, Optical Transceiver, Low Cost, 10Gb-1Gb 4
G7D31C2 VxRail VMware, vSAN Enterprise, 3 Years 2
GDQ51TX VxRail HCI System Software, All-Flash, E 2
G0FZQI8 VxRail HCI System Software, Capacity Drive 3.84TB SATA, SSD 4
GON6LZQ VxRail VMware vSphere Enterprise Plus for 1 processor, 3 Years 2
G109NMJ Parts Only Warranty 12 Months, 12 Month(s) 1
ProSupport and 4Hr Mission Critical VSAN Flash Enterprise, 36
GI8U7YS 1
Month(s)
G7RIVM3 3Yr ProSupport With Mission Critical Software Support 1
GWQL4GS 3Yr ProSupport Mission Critical, vSphere Enterprise Plus,1 Processor 2
G18QTE9 HCIA Recover Point for VMWare for 1 node 1
GN538WQ VxRail P570/V570 Shipping for 1300 PSU Above - APCC/Taiwan/Japan 1
GX5FOA6 LKEY,SW,EMC,RES,3YR 1
G0ELZYC Riser Config 6, 5 x8, 3 x16 slots for P/V570 1
5102440 2 Standard Heat sinks for greater than 125W CPUs (no MB or GPU) 1
Page 25 of 46
PEOPT Performance Optimized 1
GC1HSFT BOSS controller card + with 2 M.2 Sticks 240G (RAID 1),FH 1
5111481 VxRail Small Form Factor Pluggable Cable Kit 1
5102436 IDSDM and Combo Card Reader 1
5100617 2x 64GB microSDHC/SDXC Card 1
5111491 VxRail P570F Luggage Tag 1
Complied
(Yes/No)
Dell EMC Switch S4112F, 12 x 10GbE SFP+,
GC6TAX7 3 x 100GbE QSFP28, IO to FAN, 2 x AC PSU, OS10 1
Dell Networking, Transceiver, SFP+, 10GbE, SR,
SF10SR 850nm Wavelength, 300m Reach 12
Dell Networking Dual Tray, one Rack Unit,
GFH4W6Z 4-post rack only, S4112 1
FC6TGK Jumper Cord - C13/C14, 2M, 250V, 10A (India BIS) 2
GKTSWA9 Dell EMC Networking S4112-ON APJC User Guide 1
GOKWT24 OS10 Enterprise, S4112F 1
3Yr ProSupport& Mission Critical:(7x24)
G397MIZ 4-hour Onsite Service S4112F 1
G8GZIL1 Technical Support S4112F 1
Complied
(Yes/No)
Dell Networking, Transceiver, SFP+, 10GbE, SR,
SF10SR 12
850nm Wavelength, 300m Reach
GFH4W6Z Dell Networking Dual Tray, one Rack Unit, 4-post rack only, S4112 1
G397MIZ 3Yr ProSupport& Mission Critical:(7x24) 4-hour Onsite Service S4112F 1
3.5.2 DellEMC VxRail P570F - 6 Nodes for Bengaluru Data Center as per below BoM
Complied
(Yes/No)
GKX7PQE VxRail P570F, All Flash 1
G0BDNHP VxRail Software 4.7.410 Factory Install 1
Chassis with up to 24 x 2.5 Hard
GX1AHTJ 1
Drives including max of 4 NV Me Drives, 2CPU configuration
5111489 VxRail P/V/S 570 Bezel 1
Page 26 of 46
GNHQY26 1
GNI9BEL 1
GR3CFNV 3200MT/s RDIMMs 1
GQJ1WLK 32GB RDIMM, 3200MT/s, Dual Rank 24
GS7WBQI 3.84TB SSD 2.5in Hot-plug AG Drive 4
GCAUG9H 800GB SSD 2.5in Hot-plug AG Drive 1
PCIESD Diskless Express Flash PCIeSSD Configuration 1
Intel X710 Quad Port 10Gb DA/SFP+ Ethernet,
X710SP 1
Network Daughter Card
5098753 Trusted Platform Module 1.2 1
RRCMA Ready Rails™ Sliding Rails With Cable Management Arm 1
Dual, Hot-plug, Redundant Power Supply (1+1), 1600W, 250 Volt
R1600W 1
Power Cord Required for Use
IN102M Jumper Cord - C13/C14, 2M, 250V, 10A (India BIS) 2
STC10L SFP+, SR, Optical Transceiver, Low Cost, 10Gb-1Gb 4
G7D31C2 VxRail VMware, vSAN Enterprise, 3 Years 2
GDQ51TX VxRail HCI System Software, All-Flash, E 2
G0FZQI8 VxRail HCI System Software, Capacity Drive 3.84TB SATA, SSD 4
GON6LZQ VxRail VMware vSphere Enterprise Plus for 1 processor, 3 Years 2
G109NMJ Parts Only Warranty 12 Months, 12 Month(s) 1
ProSupport and 4Hr Mission Critical VSAN Flash Enterprise, 36
GI8U7YS 1
Month(s)
G7RIVM3 3Yr ProSupport With Mission Critical Software Support 1
GWQL4GS 3Yr ProSupport Mission Critical, vSphere Enterprise Plus,1 Processor 2
G18QTE9 HCIA Recover Point for VMWare for 1 node 1
GN538WQ VxRail P570/V570 Shipping for 1300 PSU Above - APCC/Taiwan/Japan 1
GX5FOA6 LKEY,SW,EMC,RES,3YR 1
G0ELZYC Riser Config 6, 5 x8, 3 x16 slots for P/V570 1
5102440 2 Standard Heat sinks for greater than 125W CPUs (no MB or GPU) 1
PEOPT Performance Optimized 1
GC1HSFT BOSS controller card + with 2 M.2 Sticks 240G (RAID 1),FH 1
5111481 VxRail Small Form Factor Pluggable Cable Kit 1
5102436 IDSDM and Combo Card Reader 1
5100617 2x 64GB microSDHC/SDXC Card 1
5111491 VxRail P570F Luggage Tag 1
Complied
(Yes/No)
Dell Networking, Transceiver, SFP+,
SF10SR 10GbE, SR, 850nm Wavelength, 300m Reach 12
Page 27 of 46
3Yr ProSupport& Mission Critical:(7x24) 4-hour Onsite Service
G397MIZ S4112F 1
Complied
(Yes/No)
GC6TAX7 1
3 x 100GbE QSFP28, IO to FAN, 2 x AC PSU, OS10
Dell Networking, Transceiver, SFP+,
SF10SR 12
10GbE, SR, 850nm Wavelength, 300m Reach
3Yr ProSupport& Mission Critical:(7x24) 4-hour Onsite Service
G397MIZ 1
S4112F
42 U Rack 2
3.5.3 DellEMC Auxiliary Item
OPTION Complied
Description Qty
ID (Yes/No)
GMTZ8KA Power Store 1000T Base Dell Customer Racked 1
GG26JFP 10GBE Optical 4 Port Card Pair 1
GSCX3RP 32GB FC 4 Port IO Module Pair 1
G9WBTYA 1.92TB NV Me SSD 10
Dual 1800W (200-240V) Power Supply, includes C13/C14 Power
GU8ZYW6 1
Cords
GPKE97Z 10GBE Optical SFP Pair 4
G58PSGD 384GB Appliance DIMM (192GB Per Node) 1
G8RY53G Power Store Base SW 1
GL0AGFJ Clustered Storage 1
GFG3YL2 ProSupport and 4Hr Mission Critical, 36 Month(s) 1
Page 28 of 46
Resident Engineer:
One Resident Engineer will be required for a period of 1 year and can be further extended at the same price,
terms and conditions. The resident engineer would be responsible for maintaining and attending
incidents/calls during all working days (Monday to Friday) 10:00 A.M. to 6.00 P.M. The Resident Engineer
should be on direct payroll of Dell Technologies/DellEMC/Dell Subsidiary and would be a Dell Badged
Employee.
Functions of Resident Engineer
 VxRail configurations as and when needed.

 Raising tickets with OEM.
 Periodic maintaince of VxRail.
 Daily status report on process execution on VxRail health.
 Should have comprehensive knowledge of VMware.
 Shall work within a variety of different computer system environments, such as Redhat
Linux variants and Microsoft Windows with familiarity with AIX operating system.
 Shall be responsible for creation, implementation and configuration of VMs on need basis.
 Shall be responsible for other related jobs assigned to him from time to time.
 Payment terms of resident engineer: Payment terms: The payment will be made as per the
following terms, on production of the requisite documents: (a) Quarterly payments on submission
of User clearance/Satisfactory certificate.
Scope of Work of OEM after delivery of product by bidder:-
1) Validation of the hardware with respect to the final BOM shipped along with rack and stack and
the health status.
2) Initialization of the Nodes and firmware upgrade.
3) Install GPU Cards on the VxRail nodes if applicable.
4) Establish interconnectivity between the nodes.
5) Upgrade the ESX version installed in the node if applicable.
6) Configure internal vCenter or integrate the nodes to the available external vCenter.
7) Setting up Host Names and Networking information.
8) Integrate the Nodes to the NTP Server.
9) Configure the vMotion network.
10) Turn the vSAN feature.
11) Configure VM Networks.
12) Configure HA for VxRail Nodes.
13) Apply sphere License - Optional.
14) Create VM's using VxRail Manager GUI.
15) Deploy vProxy OVF on the VxRail.
16) Basic Configuration of the Network Switch.
17) Establishment of connectivity/Configuration of VxRail Solution with existing infrastructure
setup at NIC DC and DR sites.
Page 29 of 46
18) Document submission on configuration and operation of the VxRail system shall be shared
with NIC.
19) One day handholding training at Customer site.
20) End user KT and UAT on configured setup for hardware and VMware.
VxRail
1) Reviews the completed Pre-engagement Questionnaire with Customer to get acceptance

and verify accuracy of documented configuration details.
2) Completes solution design validation.
3) Validates with Customer that all the pre-requisites for VxRail implementation are met.
4) Validates that the Customer-provided ToR switch meets the requirements for
VxRail implementation.
5) Validates that the Customer-provided external vCenter meets the requirements for VxRail
implementation.
6) Conducts an implementation review meeting.
7) Validates that the equipment is on site at the appropriate location with power and
cable requirements met.
8) Performs physical installation of VxRail nodes, including racking, cabling, connecting to
ToR switch, and powering up.
9) Configures VxRail cluster per Customer requirements.
10) Enables Data-At-Rest-Encryption (DARE) on data stores, if required.
11) Verifies that the nodes are added to the VxRail cluster.
12) Performs the tests in the Test Plan.
13) Registers the Customer to receive product alerts.
14) Completes solution implementation validation.
15) Configure ESXi and create data store.
16) Configure VM and test vMotion.
17) Configure vSAN feature.
18) Assign IP address.
19) Configure HA.
20) Test HA functionality.
vCenter
1) Create any required OBDC Connections for the Databases that will be used.
2) Install vCenter and the VMware Management tools onto the vCenter server.
3) Configure vCenter.
a) Configure licensing.
b) Install Sysprep binaries into the vCenter server if required.
c) Configure a datacenter and Cluster within vCenter.
d) Add ESX host(s) into the Cluster.
e) Configure a basic HA/DRS cluster (no resource pools will be setup).
f) Configure basic VUM settings to update the ESX hosts.
g) Create one (1) Virtual machine Template (Windows Operating System).
Page 30 of 46
h) Configure basic e-mail alarms for ESX host alerts
SECTION -IV
Contents of Particulars of Commercial Bid

Head Office
Phone Nos.: (033)2283-1728/39, Fax No.: (033)2283-1740
Page 31 of 46
4. PRICE SCHEDULE
4.1 Device Cost with Three year warranty (TABLE A)
Sl No Unit Cost Total Cost

Quantity (excluding any (excluding any
Items taxes) taxes
Hyper Converged Infrastructure (VxRail)per
Node at Data Centre – Kolkata 6
1 as per section 3.5.1
Hyper Converged Infrastructure (VxRail)per
Node at Data Centre –Bengaluru 6
2 as per section 3.5.2
Auxiliary Items at Data Centre – Kolkata
as per section 3.5.3 -
3
4 Training cost for 3 persons 3
5 Resident Engineer Cost for 1 person for 1 year 1
6 Net Price
*Resident Engineer cost should be valid for 5 years. However, it is NIC discretion to continue or not after 1st year is
completed. If NIC decides to continue then it should be at the same rate as quoted.
*Cost per Node as per Sl.No.1 and Sl.No.2 above should be valid for entire warranty period.
Note: - L1 will be decided on Net Price of Table A.
Signature of Witness Signature of Bidder

Date : Date :
Place : Place :
Seal :
4.2 Post Warranty AMC Rate (TABLE B):-
Sl No. Item Description 1st Year 2nd Year Total Price Post Warranty
AMC for 1st and 2nd Year
Hyper Converged
1 Infrastructure (VxRail)
at Data Centre – Kolkata and
Disaster Recovery -Bengaluru
Page 32 of 46
SECTION -V
Format of Contract
Format of Performance
Bank Guarantee

Head Office
Phone Nos.: (033)2283-1728/39, Fax No.: (033)2283-1740
Page 33 of 46
5.1 Format of Contract
FORMAT FOR CONTRACT BETWEEN SUPPLIER AND NATIONAL INSURANCE

COMPANY LIMITED (NIC)
THIS Memorandum of Understanding/Agreement is made on this day of ,

202_BETWEEN M/s. and carrying on business at
(hereinafter referred to as “SUPPLIER” and shall include its heirs,
successors or permitted assigns) of the First Part and NATIONAL INSURANCE COMPANY LIMITED,
a Company registered under the Companies Act, 1956 having its registered Head Office at 3, Middleton
Street, Calcutta – 700 071 (hereinafter referred to as “PURCHASER” and shall include its heirs,
successors or permitted assigns) of the Second Part.
WHEREAS the Supplier manufactures or procures, supplies, installs and maintains ‘Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ and sells and/or
distributes such ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’ being party of the Second Part herein.
AND WHEREAS the Purchaser intends to procure ‘Hyper Converged Infrastructure (VxRail) at Data
Centre – Kolkata and Disaster Recovery site -Bengaluru’ for its users and has explained to the Supplier the
purposes and uses for which the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and
Disaster Recovery site -Bengaluru’ are being purchased.
AND WHEREAS the Supplier has assured that the ‘Hyper Converged Infrastructure (VxRail) at Data
Centre – Kolkata and Disaster Recovery site -Bengaluru’ they would supply would be fit for the purposes
of the Purchaser and has been agreed to relieve the “PURCHASER” from the Principle of “CAVEAT
EMPTOR” being the Purchaser is a mere consumer of the ‘Hyper Converged Infrastructure (VxRail) at
Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ hereby it is better to rely on SUPPLIER as
to the fulfillment of the purpose/s of the purchase/procurement and/or installation and maintenance.
AND WHEREAS the Purchaser invited RFPs from Suppliers for submitting bids for supply of ‘Hyper
Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’
mentioned in the Purchaser’s Invitation to RFP containing broad terms and conditions for the purchase,
supply, installation and maintenance of the ‘Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru’ as detailed in the RFP documents.
AND WHEREAS the Supplier submitted a bid and bids were submitted by some other Suppliers / Channel
Partners.
AND WHEREAS out of the several bids, when opened, the Purchaser found the price quoted by the
Supplier for ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site - Bengaluru’ to be the lowest of the submitted bids.
AND WHEREAS the Purchaser would place orders on the Supplier for purchasing ‘Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ Computers as
mentioned in the RFP and in the Offer Papers on the terms, conditions and specifications mentioned
therein and in the Purchase Order issued on 2020.
AND WHEREAS the parties herein intend to set out the terms and conditions for such purchase and
maintenance of ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site -Bengaluru’ after installation and matters connected therewith and to define the mutual rights and
obligations of the parties herein.
Page 34 of 46
NOW THESE PRESENTS WITNESSETH and the parties herein agree as follows:
1. Scope:
The Invitation to RFP and the RFP/offer documents shall form part of and shall be deemed to have
been incorporated in these presents but in case of any conflict between any term in the said
documents and in these presents the term of these presents shall have overriding effect and the said
two document have to be read and shall have effect subject to these presents.
2. Definition:
To be reproduced from SECTION – I and SECTION -II of RFP.
3. The ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site -Bengaluru’:
The Supplier will sell and deliver specified ‘Hyper Converged Infrastructure (VxRail) at Data
Centre – Kolkata and Disaster Recovery site -Bengaluru to the Purchaser at the locations as
specified in the Purchase Order. Such Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru will include inter alia, the following
(Please mention here the specifications offered and accepted)
4. Price:
 The supplier agrees to the price as mentioned in the Purchase Order given by NIC dated . It
is agreed that the prices shall remain firm throughout the validity of the Contract. Any reduction in
the prices from the date of signing of the contract until the delivery of the ‘Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ at
the destinations on account of reduction in duties, taxes and levies or for any other reason will be
passed on to NIC.
 The Supplier agrees to maintain the configuration of the ‘Hyper Converged Infrastructure
(VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ until execution of
the entire order. However, if the model of the ‘Hyper Converged Infrastructure (VxRail) at
Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ ordered for are replaced in the
market by models of better technology or configuration before it is delivered, delivery should be of
the latest configuration / technology (same make) without any price implication.
5. Taxes and Duties:
Supplier will be entirely responsible for making the payments in respect of all taxes, stamp duties,
fees, etc. in connection with delivery of ‘Hyper Converged Infrastructure (VxRail) at Data Centre
– Kolkata and Disaster Recovery site -Bengaluru’ at site including taxes and levies to be charged in
connection with local levies, transportation and incidental services and supervision of commissioning.
In case any waybill or road permit is to be obtained, the Supplier shall make necessary arrangements
for obtaining / submitting the same and liaison with authorities as required. All applicable taxes,
levies, duties and octroi, if any, payable at the place of delivery will be reimbursed by NIC subject to
production of original receipt.
6. Contract Amendment:
No variation in the satisfaction of the terms of the Contract shall be made except by the written
amendment agreed and signed by the parties.
Page 35 of 46
7. Assignment:
To be reproduced from sub-section1.19 sof SECTION – I of RFP
8. Sub-Contract:
To be reproduced from sub-section1.20 of SECTION – I of RFP
9. Delays in the Supplier Performance:
To be reproduced from sub-section1.12 of SECTION – I of RFP
10. Right to Use Defective ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and
Disaster Recovery site -Bengaluru’:
If after delivery, acceptance and installation and within the warranty period, the operation or of use of
the ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery
site -Bengaluru’ proves to be unsatisfactory, the Purchaser shall have the right to continue to operate
or use such ‘Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster
Recovery site -Bengaluru’ until rectification of defects, errors or omissions by repair or by partial or
complete replacement is made without interfering with the Purchaser’s operation shall not be treated
as acceptance and/or estoppels.
11. Termination for Defaults:
The Purchaser may, without prejudice to any other remedy for Breach of the Contract, by written notice of
default to the Supplier, terminate the Contract in whole or in part;
a) If the Supplier fails to make delivery of the ‘Hyper Converged Infrastructure (VxRail) at Data
Centre – Kolkata and Disaster Recovery site -Bengaluru’ and to render services within the
time period(s) specified in the Contract or any extensions in the delivery/installation period thereof
granted by the Purchaser, or
b) If the Supplier fails to perform any other obligations under the Contract.
12. Resolution of Disputes:
All disputes and/or differences in respect of which the Supplier and the Purchaser have not been able to
amicably resolve through negotiations shall on the initiative of either party be referred to the adjudication
by a Sole Arbitrator to be nominated by the General Manager, IT of NIC whose decision shall be final and
the Arbitration proceedings shall be conducted in accordance with the provisions of Arbitration and
Conciliation Act, 1996 with any statutory modifications thereof, if required.
Performance under these presents shall, if reasonably possible, continue during the arbitration proceedings
and payment due to the Supplier by the Purchaser shall not be withheld, unless they are the subject matter
of the arbitration proceedings.
13. Compliance with Terms and Conditions:
The Supplier will comply with all the Terms and Conditions given in RFP and RFP Offer.
IN WITNESS WHEREOF the parties hereto have executed these presents on the day, month and year first
above written.
14. Address for communication:
Page 36 of 46
Any notice by one party to the other pursuant to the contract shall be sent by email/letter and confirmed
in writing to the addresses specified below:
Purchaser address:
Chief Manager-IT
Phone Number: - (033)22831728/39
Fax Number: - (033)22831740
Contact No.: 8335080340
Vendor address:
Chief Manager-IT
Phone Number: - (033)22831728/39
Fax Number: - (033)22831740
Contact No.: 8335080340
SIGNED SEALED AND DELIVERED FOR (Vendor)
By the hands of Shri/Smt.
In presence of Shri/Smt.
SIGNED SEALED AND DELIVERED FOR NIC
By the hands of Shri/Smt.
5.2 GENERAL FORMAT FOR PERFORMANCE BANK GUARANTEE
Page 37 of 46
PROFORMANCE BANK GUARANTEE FOR PAYMENT (TO BE SUBMITTED IN NON-JUDICIAL
STAMP PAPER OF APPROPRIATE VALUE PURCHASED IN THE NAME OF THE ISSUING BANK)
To
National Insurance Company Ltd.
Head Office
3, Middleton Street
Calcutta-700 071
Dear Sirs,
In consideration of your having placed a Purchase Order for purchase of ‘Hyper Converged
Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site -Bengaluru’ Computers
(with………………………………………………. and your agreeing to pay the aforesaid Messer’s
………………………………………………………………………………………………………………
….......................................................................................(hereinafter referred to as ‘The Supplier’ and shall
include his heirs, successors and permitted assigns) a sum of `……………………
(Rupees………………………….) as and by way of payment in terms of the Contract / Supply Order /
Purchase Order No. ……………..………….. dated …………. with you (hereinafter referred to as
‘Contract’) on your agreeing to furnish to you with our guarantee in the manner hereinafter contained, we
…………………………….……..(Bankers Name) located at...................................................with registered
office at …………………………………
DO HEREBY COVENANT AND AGREE AS FOLLOWS:
1. We ………………. Bank Ltd. having our office located at ………………………… do hereby

undertake to indemnify National Insurance Company Limited or their heirs, successors or permitted
assigns (hereinafter referred to as NIC) and keep indemnified to the extent of the sum of `
………………… (Rupees ………………………………………) from and against all losses and
damages that may be caused to NIC in relation to the payment to be made by NIC to the Supplier as
aforesaid by reason of any default or defaults on the part of the Supplier in the due supply of plant /
machinery / equipment / spares / services for carrying out any work or discharging supplier’s
obligation as per the said contract in the observance and performance of any of the terms and
conditions relating thereto in accordance with the true intent and meaning thereof and in the event of
any default or defaults on the part of the Supplier as aforesaid we shall forthwith on demand and
without demur pay to NIC any sum not exceeding in the total the said sum of ` …………….. (Rupees)
as may be claimed by NIC to be due from the Supplier by way of refund of such payment or any
portion or otherwise as NIC’s losses and / or damages, costs charges or expenses incurred by reason of
such default or defaults on the part of the Supplier as aforesaid.
2. Notwithstanding anything to the contrary, NIC’s decision as to whether the Supplier has made any
such default or defaults and the amount or amounts to which NIC is entitled by reasons thereof will be
binding on us and we shall not be entitled to ask NIC to establish their claim or claims under this
guarantee, but will pay the same forthwith on NIC’s demand without any protest or demur.
3. This guarantee shall continue and hold good until it is released by NIC on the applications by the
Supplier after completion of delivery of ‘Hyper Converged Infrastructure (VxRail) at Data Centre –
Kolkata and Disaster Recovery site -Bengaluru / services / terms and conditions at site provided
always this guarantee shall in no event remain in force after the day of....................without prejudice to
NIC’s claim or claims arisen and demanded from or otherwise notified to us in writing on or before the
seventh day after the said date of expiry of the guarantee which will be enforceable against us
notwithstanding that the same is or not enforced after the said date.
Page 38 of 46
4. Should it be necessary to extend this guarantee on account of any reason whatsoever, we undertake to
extend the period this agreement till such time with the Supplier’s consent on the request by NIC.
5. NIC will have the fullest liberty without affecting this guarantee, either to vary, or to modify and to
revoke any of the terms and conditions of the said contract or to extend the time of performance of the
Supplier or to postpone for any time or from time to time any of NIC’s rights or powers against the
Supplier and either to enforce or to forbear to enforce any of the terms and conditions of the said
contract and we shall not be released from our liability under this guarantee by the exercise of NIC’s
liberty. With reference to matters aforesaid or by reason of any time being given to the Supplier, or
any other forbearance, act or omission on NIC’s part or any indulgence by NIC to the Supplier or by
any variation or modification of the said contract or any other act, matter or things whatsoever, which
under the law relating to sureties, would but for the provisions hereof, have the effect of so releasing
us from our liability hereunder provided always nothing herein contained will enlarge our liability
hereunder beyond the limit of ` ……………. (Rupees................) as aforesaid or extend the period of
the guarantee beyond the said day of........................unless expressly agreed to by us in writing.
6. This guarantee shall not in any way be affected by NIC’s taking or varying or giving up any securities
from the Supplier or any other person, firm or company on their behalf or by winding up, dissolution,
insolvency or death as the case may be of the Supplier or his company/firm.
7. In order to give full effect to the guarantee herein contained, NIC shall be entitled to act as if we were
your principal debtors in respect of all NIC’s claims against the Supplier hereby guaranteed by us as
aforesaid and we hereby expressly waive all our rights of surety-ship and other rights, if any, which are
in any way inconsistent with any of the provisions of this guarantee.
8. Subject to the maximum limit of our liability as aforesaid, this guarantee will cover all your claim or
claims against the Supplier from time to time arising out of or in relation to the said contract and in
respect of which NIC’s claim in writing is lodged on us on or before the seventh day after expiry of
this guarantee.
9. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax or
registered post to our local address as aforesaid and if sent by post, it shall be deemed to have been
lodged / given / submitted when the same is posted.
10. This guarantee and the powers and provisions herein contained, are in addition to and not by way of
limitation of or substitution for any other guarantee or guarantees hereto before given to NIC by us and
now existing un-cancelled and that this guarantee is not intended to and shall not revoke or limit such
guarantee or guarantees.
11. This guarantee shall not be affected by any change in the constitution of the Supplier or us nor shall it
be affected by any change in your constitution or by amalgamation or absorption thereof or therewith
but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated
company or concern.
12. This guarantee shall come into force simultaneously with NIC’s making the aforesaid payment to the
Supplier and shall not be revoked by us whether before its coming into force or any time during its
currency without NIC’s prior consent in writing.
13. We further agree and undertake to pay to NIC the amount demanded by NIC in writing irrespective of
any dispute or controversy between NIC and the Supplier.
14. Notwithstanding anything contained hereinabove our liability under this agreement is restricted to
`…… Rupees.............................................) . Unless a written claim is lodged on us for payment under
this guarantee within seven days of the date of expiry of this guarantee i.e. on or before ……………..
all NIC’s rights under this guarantee shall be forfeited and we shall be deemed to have been released
and discharged from all liabilities there under, irrespective of whether or not the original guarantee is
returned to us, discharged.
Page 39 of 46
15. We have power to issue this guarantee in NIC’s favor under the Memorandum and Articles of
Association of our Bank and the undersigned has full power to execute this guarantee under the Power
of Attorney granted to him by the Bank.
SIGNED AND DELIVERED ON THE DAY OF ………………

FOR & ON BEHALF OF THE.................................................BANK LTD.
FOR & ON BEHALF OF
(BANKER’S NAME)
Branch Manager
(Banker’s seal)
Address………………………………
P.S. : The amount referred to above will be as per the terms of payment specified.
Page 40 of 46
"Bidder has to sign an Integrity pact as provided in the tender document, in original and should be submitted
along with Pre-Qualification cum Technical bid.
INTEGRITY PACT
BETWEEN
National Insurance Company Limited (NIC) hereinafter referred to as “PURCHASER” (which expression, unless
repugnant to the context thereof, shall mean and include its legal representatives, heirs and assigns)
AND
………………………………………………… hereinafter refer to us “The Bidder/Contractor” (which expression,
unless repugnant to the context thereof, shall mean and include its legal representatives, heirs and assigns)
Preamble
The PURCHASER intends to award, under laid down organizational procedures, contract(s) for Procurement of
Hyper Converged Infrastructure (VxRail) at Data Centre – Kolkata and Disaster Recovery site –Bengaluru
(hereinafter referred to as the ‘Project’). The PURCHASER necessarily requires full compliance with all relevant
laws of the land, rules, regulations, economic use of resources and of fairness/transparency in its relations with its
Bidder(s) and/or Contractor(s).
In order to achieve these goals, the PURCHASER may appoint an Independent External Monitor (IEM), who will
monitor the tender process and the execution of the contract for compliance with the Integrity Pact by all parties
concerned, for all works covered in the Project.
Section 1 – Commitments of the PURCHASER
(1) The PURCHASER commits itself to take all measures necessary to prevent corruption and to observe
the following principles:-
a) No employee of the PURCHASER, personally or through family members or through any other channel,
will in connection with the tender for or the execution of a contract, demand take a promise for or accept, for
self or third person, any material or immaterial benefit , which the person is not legally entitled to.
b) The PURCHASER will, during the tender process treat all Contractor(s)/Bidder(s) with equity and
reason. The PURCHASER will in particular, before and during the tender process, provide to all
Contractor(s)/Bidder(s) the same information and will not provide to any Contractor(s)/Bidder(s),
confidential/additional information through which the Contractor(s)/Bidder(s) could obtain an advantage in
relation to the tender process or the contract execution.
c) The PURCHASER will exclude from the process all known prejudiced persons. The PURCHASER shall
obtain bids from only those parties who have been short-listed or pre-qualified or through a process of open
advertisement/web publishing or any combination thereof.
Page 41 of 46
(2) If the PURCHASER obtains information on the conduct of any of its employees, Contractor(s) and/or Bidder(s),
which is a criminal offence under the IPC/PC Act, or if there be a substantive suspicion in this regard, the
PURCHASER will inform the Chief Vigilance Officer and subject to its discretion, can additionally initiate
disciplinary actions.
(3) The PURCHASER will enter into agreements with identical conditions with all Contractor(s)/Bidder(s), in the
different Work Packages in the aforesaid Project.
(4) The PURCHASER will disqualify from the tender process all Contractor(s)/Bidder(s) in the range of Rs 1 Crore
and above, who do not sign this Pact or violate its provisions.
Section 2 – Commitments of the Bidder(s) / Contractor(s)
(1) The Bidder(s) / Contractor(s) commit(s) itself/themselves to take all measures necessary to prevent corruption.
He commits himself to observe the following principles during his participation in the tender process and during the
contract execution.
(a) The Bidder(s) / Contractor(s) will not, directly or through any other person or firm offer, promise or give
to any of the PURCHASER’s employees involved in the tender process or the execution of the contract any
material or other benefit which he/she is not legally entitled to, in order to obtain in exchange any
advantage, of any kind whatsoever, during the tender process or during the execution of the contract.
(b) The Bidder(s)/Contractor(s) will not enter with other Bidders into any undisclosed agreement or
understanding, whether formal or informal. This applies in particular to prices, specification, certifications,
subsidiary contracts, submission or non-submission of bids or any other actions to restrict competitiveness
or to introduce cartelization in the bidding process.
(c) The Bidder(s)/Contractor(s) will not use improperly, for purpose of competition or personal gain, or pass
on to others, any information or document provided by the PURCHASER as part of the business
relationship, regarding plans, technical proposals and business details, including information contained or
transmitted electronically.
(d) The Bidder(s) / Contractor(s) of foreign origin shall disclose the name and address of the
Agents/representatives in India, if any. Similarly the Bidder(s)/Contractor(s) of Indian Nationality shall
furnish the name and address of the foreign PURCHASERs, if any. Further details as mentioned in the
“Guidelines on Indian Agents of Foreign Suppliers” shall be disclosed by the Bidder(s) / Contractor(s).
Further, as mentioned in the Guidelines all the payments made to the Indian agent/representative have to be
in Indian Rupees only.
(e) The bidder(s) / Contractor(s) will, when submitting his bid, disclose any and all payments he has made,
is committed to or intends to make to agents, brokers or any other intermediaries in connection with the
award of the contract.
Page 42 of 46
(2) The Bidder(s) / Contractor(s) will not instigate third persons to commit offences outlined above or be an
accessory to such offences.
Section 3: Disqualification from tender process and/or exclusion from future contracts.
(1) If the Bidder(s) / Contractor(s), before awarding the Project or during execution has committed a transgression by
violating Section 2 above or in any other form so as to put his reliability or credibility in question, the PURCHASER,
at its sole discretion, is entitles to disqualify the Bidder(s) / Contractor(s) from the tender process or terminate the
Contract, if already awarded, for that reason, without prejudice to any other legal rights or remedies available to the
PURCHASER under the relevant clauses of GCC/SCC of the tender/contract.
(2) If the Contractor(s)/Bidder(s) has committed a transgression through a violation of any of the terms under Section
2 above or in any other form such as to put his reliability or credibility into question, the PURCHASER will also be
entitled to exclude such Contractor(s)/Bidder(s) from future tenders/contract award processes. The imposition and
duration of the exclusion will be determined by the PURCHASER, keeping in view the severity of the transgression.
The severity will be determined by the circumstances of the case, in particular, the number of transgressions and/or
the amount of the damage.
(3) If it is observed after payment of final bill but before the expiry of validity of Integrity Pact that the contractor has
committed a transgression, through a violation of any of the terms under Section 2 above or any other term(s) of this
Pact, during the execution of contract, the PURCHASER will be entitled to exclude the contractor from further
tender/contract award processes.
(4) The exclusion will be imposed for a minimum period of six (6) months and a maximum period of
three years.
(5) If the Contractor(s)/Bidder(s) can prove that he has restored/recouped the damage to the PURCHASER caused by
him and has installed a suitable corruption prevention system, the PURCHASER may, at its sole discretion, revoke or
reduce the exclusion period before the expiry of the period of such exclusion.
Section 4: Compensation for Damages
(1) If the PURCHASER has disqualified the Bidder(s)/Contractor(s) from the tender process prior to the awarding of
the Project according to Section 3, the Earnest Money Deposit(EMD)/ Bid Security furnished, if any, along with the
offer, as per terms of the Invitation of Tender, shall also be forfeited. The Bidder(s)/Contractor(s) understands and
agrees that this will be in addition to the disqualification and exclusion of the Contractor(s)/Bidder(s) as may be
imposed by the PURCHASER, in terms of Section 3 above.
Page 43 of 46
(2) If, at any time after the awarding of the Project, the PURCHASER has terminated the contract according to
Section 3, or if the PURCHASER is entitled to terminated the contract according to Section 3, the security
Deposit/Performance Bank Guarantee furnished by the Contractor, if any, as per the terms of the NIT/Contract shall
be forfeited without prejudice to any other legal rights and remedies available to the PURCHASER under the relevant
clauses of General/Special Conditions of Contract. The Contractor(s)/Bidder(s) understands and agrees that this will
be in addition to the disqualification and exclusion of the Bidder(s)/Contractor(s), as may be imposed by the
PURCHASER in terms of Section 3 above.
Section 5: Previous transgression
(1) The Bidder(s)/Contractor(s) herein declares that it has committed no transgressions in the last 3 years with any
other Company in any country confirming to the anti-corruption approach as detailed herein or with government/ any
other Public Sector Enterprise in India that could justify its exclusion from the tender process.
(2) If at any point of time during the tender process or after the awarding of the Contract, it is found that the
Bidder(s)/Contractor(s) has made an incorrect statement on this subject, he can be disqualified from the tender
process or if, as the case may be, that the Contract, is already awarded, it will be terminated for such and the
Bidder(s)/Contractor(s) can be black listed in terms of Section 3 above.
Section 6: Independent External Monitor / Monitors
(1) The PURCHASER shall, in case where the Project Value is in excess of Rs 1 Crore and above, may appoint
competent and credible Independent External Monitor(s) with clearance from Central Vigilance Commission. The
Monitor shall review independently, the cases referred to it to assess whether and to what extent the parties concerned
comply with the obligations under this Integrity Pact.
(2) In case of non-compliance of the provisions of the Integrity Pact, the complaint/non-compliance is to be lodged
by the aggrieved party with the Nodal Officer only, as shall be appointed by the CMD, NIC. The
Nodal Officer shall refer the complaint/non-compliance so received by him to the aforesaid Monitor.
(3) The Monitor will not be subject to any instructions by the representatives of the parties and will perform its
functions neutrally and independently. The Monitor shall report to the Chairman-cum Managing Director, NIC.
(4) The Bidder(s) / Contractor(s) accepts that the Monitor shall have the right to access, without restriction, all
Project documentation of the PURCHASER including that provided by the Contractor. The Contractor
will also grant the Monitor, upon his/her request and demonstration of a valid interest, unrestricted and unconditional
access to its project documentation. The Monitor is under contractual obligation to treat the information and
documents of the Bidder(s) / Contractor(s) with confidentiality.
Page 44 of 46
(5) The PURCHASER will provide to the Monitor, sufficient information about all meetings among the parities
related to the Project, provide such meetings could have an impact on the contractual relations between the
PURCHASER and the Contractor.
(6) As soon as the Monitor notes, or believes to note, a violation of this Pact, he will so inform the PURCHASER and
request the PURCHASER to discontinue and/or take corrective action, or to take other relevant action(s). The
Monitor can in this regard submit non-binding recommendations. However, beyond this, the Monitor has no right to
demand from the parties that they act in a specific manner and/or refrain from action and/or tolerate action.
(7) The Monitor will submit a written report to the CMD, NIC within 4 to 6 weeks from the date of reference or
intimation to it and, should the occasion arise, submit proposals for corrective actions for the violation or the
breaches of the provisions of the agreement noticed by the Monitor.
(8) If the Monitor has reported to the CMD, NIC, of a substantiated suspicion of an offence under relevant IPC/PC
Act, and the CMD, NIC, has not, within the reasonable time taken visible action to proceed against such offence or
reported it to the Chief Vigilance Officer, the Monitor may also transmit this information directly to the Chief
Vigilance Officer, NIC.
(9) The word ‘Monitor’ means Independent External Monitor and includes both singular and plural forms.
The details of Independent External Monitor for PURCHASER is as under:
1. Shri Sunder Rajan Raman.

Address: 1A-121, Kalpataru Gardens, Near East-West Flyover, Ashok Nagar, Kandivali East, Mumbai-400
101
e-mail id: raman1952[at]gmail[dot]com
2. Shri Subhashish Sarkar, IPoS (Retired).
Address: Flat 406, Block-III, Kirti Apartments, Mayur Vihar, Phase I Extension, New Delhi - 110 091.
e-mail id: subhashishsarkar53[at]yahoo[dot]com
Section 7: Criminal charges against violating Bidder(s) / Contractor(s) / Subcontractor(s)
If the PURCHASER obtains knowledge of conduct of a Bidder/Contractor or any employee or a representative or and
associate or a Bidder/Contractor, which constitutes a criminal offence under the IPC/PC Act, or if the PURCHASER
has substantive suspicion in this regard, the PURCHASER will forthwith inform the same to the Chief Vigilance
Officer, NIC.
Section 8: Duration of the Integrity Pact.
Page 45 of 46
The Pact shall come into force when both parties have legally signed it. The Pact shall expire, in case of the
Contractor(s), 3 (three) months after the last payment under the Contract is made and in case of the unsuccessful
Bidder(s), 2 (two) months after the contract for the project has been awarded. If any claims is made / lodged during
this time, the same shall be binding and continue to be valid despite the lapse of this pact as specified above, unless it
is discharged/determined by CMD of NIC. The Bidder(s)/Contractor(s), however, understands and agrees that even
upon the completion of the Project and/or the last payment under the Contract having been made, if any
transgression/violation of the terms of this Pact comes/is brought to the notice of the PURCHASER, it may, subject
to its discretion, blacklist and/or exclude such Bidder(s)/Contractor(s) as provided for in Section 3, without prejudice
to any other legal right or remedy so available to the PURCHASER.
Section 9: Other Provisions
(1) This agreement is subject to Indian Law. Place of performance and jurisdiction is the Registered Office of the
PURCHASER, i.e., Kolkata.
(2) Changes and supplements as well as termination notice need to be made in writing.
(3) If the Bidder/Contractor is a partnership or a consortium, this agreement must be signed by all partners or
consortium members.
(4) Should one or several provisions of this agreement turn out to be invalid, the remainder of this agreement shall
remain valid and binding. In such a case, the parties will strive to come to an agreement in accordance to their
original intentions.
(5) Wherever he or his as indicated in the above sections, the same may be read as he/she or his/her, as the case may
be.
(For & On behalf of the PURCHASER) (For & On behalf of

Bidder/Contractor) (Office Seal) (Office Seal)
Place Place
Date Date
Witness 1: Witness 1:
(Name & Address) (Name & Address)
Witness 2: Witness 2:
(Name & Address) (Name & Address)
Page 46 of 46

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RFP NO:

National Insurance Company Limited

S.No. Section Description

1 Section I Definitions, General Terms and Conditions

Definitions, General Terms and Conditions

National Insurance Company Limited

a) ‘NIC’ means National Insurance Company Limited.

1.3 Earnest Money Deposit (EMD):

1.4 Pre-Qualification cum Technical Bid

Please refer to Section-III of the RFP.

1.5.6 Arithmetical errors will be rectified on the following basis:

a. If there is discrepancy between words and figures, words will prevail.

1.6 Other Conditions:

1.7 Scheduled Delivery and Installation:

1.8 Terms of Payment:

1.8.3 NIC will make payment as follows:

a. Successful Installation and Commissioning of the ‘Hyper Converged Infrastructure (VxRail) at

g. Software Licenses for Utility / System Software, if any.

1.8.7 No advance payment shall be made by NIC.

1.9 Warranties and AMC (Annual Maintenance Contract):

a) Quality, strength and performance of the materials and equipment supplied.

1.10 Maintenance during Warranty Period:

1.10.1 The supplier should have a proper system of reporting of complaints.

1.10.3 Penalty Clause: (Applicable during Warranty and AMC Period):

Location Resolution Time

Kolkata and 6 Hour

1.11 Cancellation Clause:

1.12 Delays in delivery:

1.13 Clarification of Bids:

1.14 Contract with NIC:

1.15 Termination on Insolvency:

(a) The Supplier/s becomes bankrupt or is otherwise declared insolvent;

1.16 Governing Language:

1.17 Applicable law:

The contract shall be interpreted in accordance with the Indian laws.

National Insurance Company Limited

 Particulars for NEFT/RTGS Transfer:

Name as per Bank Account : National Insurance Company

 This RFP Document is not transferable.

2.13 Procedure for Submission of Bids:

Offline Documents/ Documents to be submitted in Hardcopy –

Special Registration Instructions for this e-Tender:

2.14 It is proposed to have a Two Bid System for this

RFP. Online Documents –

Prices are to be indicated only in the prescribed format in Commercial Bid.

Addressee and Address of the

RFPs: Chief Manager-IT,

Pre-Qualification cum Technical Bid comprises the following:

Pre-qualification cum Technical Bid Stage Eligibility Criteria:

Commercial Bid comprises the following:

Note: Deviation(s) in Commercial Bids is not acceptable.

2.15 E-Tendering Procedure:

• P.C. connected with internet.

c) Registration/Enrolment of Bidder on e-procurement Portal of NICL:

d) Help for participating in e-tender:

Vendors Training Program

Scheduled Date To be intimated later on

National Insurance Company Limited

a. NAME AND ADDRESS OF THE

b. NAME AND ADDRESS OF THE