Oralcom Reviewer
Oralcom Reviewer
The word communication comes fro the Latin word communis, which means "common"
and communicare, which means "to share"
Nature of Communication
1. Communication is a process.
2. Communication occurs between two or more people. (speaker and the receiver)
* actions (verbal)
Elements of Communication
• Sender
• Message
• Encoding
• Channel
• Receiver
• Decoding
• Feedback
• Context
• Barrier
• Sender - the speaker or the source of information, thought, or Idea. The sender starts the
communication process
• Message - the information, ideas, or thoughts conveyed by the speaker through words or
actions.
• Encoding - the process of converting the message into words, actions, or other form that
the speaker understands. It answers the question. "How will I send the message?" "Should
I say it?" "Should I write it?" "Express it with my actions?"
• Receiver-the recipient of the message. The person who will decode the message he got
from the sender.
• Decoding - the process of interpreting the encoded message received from the sender. It
answers the question, " What did I understand from the message received?"
• Context - the environment and setting where communication takes place such as
location, time, place, mood, etc. It affects how messages are constructed, delivered, and
perceived.
• Barrier- the factors that affect the flow of communication. It is any problem, obstacle, or
hindrance that makes communication difficult.
3. The speaker transmits or sends out the message through the channel.
The functions of communication are the primary purposes why people use language.
1. Control
2. Social Interaction
3. Motivation
4. Emotional Expression
5. Information Dissemination
Control
- When communicating for control, people often tell you what to do.
Example
- this function of communication allows individuals to interact and socialize with others.
Examples:
- When a person confesses his/her feelings or another, I feel sate and calm when I'm with
vou.
Motivation
- this function of communication encourages people to live better and have a more positive
outlook. It is used to power up preferences, goals, and strengths.
Example:
- The valedictorian exclaimed, 'we have to be the change our society needs."
- The teacher said that you are doing great and to keep It up.
- When your city mayor encouraged ever one to be the best citizen they can be.
Information Dissemination
Examples:
Emotional Expression
1. Completeness
2. Conciseness
3. Consideration
4. Concreteness
5. Courteousness / Courtesy
6. Clearness
7. Correctness
Effective communication is 20% of what you know and 80% of how you feel about it – Jim
Rohn
The process of passing any information from one person to the other person with the end of
some medium is termed as communication.
Linear Model
- This model presents communication as a one - way activity in which information
flows from the sender to the receiver. This process shows only a passive receiver.
- Feedback is not a part of the process, and the role of the receiver is only to accept
information.
Interactive Model
- Shows communication as a two – way activity. The sender and the receiver have the
same role in the activity: either one comes up with an idea, sends a message, and
reacts to it.
- The model involves feedback, an element missing from the linear communication
model. It may also include noise, an element that affects the interpretation of the
message.
Transactional Model
- Tells us that communication is circular and continuous and has no beginning nor
end.
- Communication can be observed from any point in the cycle.
• HELICAL MODEL ( DANCE) by Frank Dance.
• Allow us to see specific concepts and steps within the process of communication;
Communicate and interact with each other with respect and kindness to make harmony in
our families, community, and workplace.
To be an effective communicator, you should recognize these barriers that hinder the
communication process. This will enable you to control the situation, reset conditions, and
start anew.
What are the different types of barriers that cause communication breakdown?
1. Language Barrier
2. Psychological Barrier
3. Physiological Barrier
4. Physical Barrier
5. Attitudinal Barrier
Language Barrier
- language and linguistic ability may act as a barrier to communication. However, even
when communicating in the same language, the terminology used in a message may act as
a barrier if it is not fully understood by the receiver/s.
- a message that includes a lot of specialist jargon and abbreviations will not be
understood by a receiver who is not familiar with the terminology used.
- Example: "Please check if you have a tachycardia after biking.'
Example:
A Japanese trying to talk to a Filipino who uses any of filipino dialect will not understand
each other.
Psychological Barrier
- The psychological state of the receiver will influence how the message is received.
- For example, if someone has personal worries and is stressed, they may be preoccupied
by personal concerns and not as receptive to the message as if he is not stressed.
- More generally, people with low self-esteem may be less assertive and therefore.
Physiological Barrier
- For example, a receiver with reduced hearing may not grasp the entirety of a spoken
conversation, especially if there is significant background noise:
- Besides, this kind of barrier occurs between the sender and the receiver who has physical
disability most especially those referring to senses.
Physical Barrier
- Physical barrier is the environmental and natural condition that act as a barrier in
communication in sending messages from sender to receiver.
• Organizational environment
• Noise
-If for instance, you are listening to a seminar in a very hot and crowded room.
- You cannot understand what the speaker tells, thus intended message is either
misunderstood or misinterpreted.
Attitudinal Barrier
- Attitudinal barriers are behaviors or perceptions that prevent people from communicating
effectively.
- Effective receivers of messages should attempt to overcome their own attitudinal barriers
to facilitate effective communication.
Most of our activities everyday involves communication with others. But there are times the
meaning we want to convey with others are misunderstood, misinterpreted, or even
distorted.
Hence there is what we call communication breakdown which usually results to conflict
and confusion.
Besides, our determination to overcome all these barriers matters to make on effective
communication.
LESSON 5b: Communication Strategies to Avoid Communication Breakdown
We have known that humans are social beings who survive more effectively through
sensible discourses, creating and sustaining meaningful conversations.
However, a conversation may be complex at times; that is why some people get lost along
the way and misunderstand each other.
1. Nomination
2. Restriction
3. Turn-taking
4. Topic control
5. Topic Shifting
6. Repair
7. Termination
Example: “Do you have any idea why Albert is not attending our class?”
– refers to any limitation you may have as a speaker. When communicating in the
classroom, in a meeting, or while hanging out with your friends, you are typically given
specific instructions that you must follow. These instructions confine you as a speaker and
limit what you can say.
– gives others the opportunity or chance to talk. Turn-taking pertains to the process by
which people decide who takes the conversational floor. Thus, speakers must give only
relevant ideas and opinions to give other people chance to speak.
For example, in meetings, you may only have a turn to speak after the chairperson directs
you to do so. This is to avoid unnecessary interruptions.
– involves moving from one topic to another. In other words, it is where one part of a
conversation ends and where another begins.
Example: “By the way, can you tell Eryl to proceed in room 301”.
You can also use other conversational transitions like “In addition to what you said…” or
“…which reminds me of…”
Communication involves people to converse with and how they react and relate to each
other.
Communication may breakdown because of the different types of barriers: Language,
Psychological, Physiological, Physical, and Attitudinal.
So, to become an effective communicator, we must be familiarized with them and find
ways to avoid them: Nomination, Restriction, Turn-Taking, Topic Control, Topic Shifting,
Repair, and Termination.
1. Intrapersonal
2. Interpersonal
3. Public Speaking
4. Mass Communication
• This refers to communication that centers on one person in which the speaker, acts both
as the sender and the receiver of message.
• The prefix “intra“ means within; so we can say that intrapersonal communication is
communication within oneself.
• "The message is made up of your thoughts and feelings. The channel is your brain, which
processes what you are thinking and feeling. There is feedback in the sense that as you talk
to yourself, you discard certain ideas and replace them with others." (Hybels & Weaver,
2012, p. 16)
Example No. 1
You spent the night thinking and analyzing why a student from the other class talked to you
on the way home and you decided it probably meant nothing.
Example No. 2
You felt happy while thinking about how your teacher appreciated you for submitting your
project before the due date and you reflected on why this was so.
Example No. 3
You do self-talk to calm yourself down in a stressful situation "I can surpass this".
• This refers to communication between and among people and establishes personal
relationship between and among them.
• Solomon and Theiss (2013) state that the "inter" part of the word highlights how
interpersonal communication connects people.
• When you engage in interpersonal communication, you and another person become
linked together. The "personal" part means that your unique qualities as a person matter
during interpersonal communication.
Dyad Communication
Example:
This refers to communication that involves at least three but not more than twelve people
engaging in a face-to-face interaction to achieve a desired goal.
In this type of communication, all participants can freely share ideas in a loose and open
discussion
Example:
✓ You are participating in an organizational meeting which aims to address the concerns of
your fellow students.
✓You are having a discussion with your group mates on how to finish the assigned tasks.
1. Public Speaking
2. Mass Communication
Public Speaking
Example
• It is public speaking because it is a formal and orderly discourse about her subject matter
to her class.
To maintain reciprocal communication, the speakers in these three preceding examples
must accept responsibility for their stand on issues and for their ideas while the audience
must take responsibility for examining those ideas either critically or appreciatively.
Hardworking coach mapping out strategies with his PBA basketball team
• It is not public speaking because the coach is communicating informally to his generally
less than twenty-five players.
• It is a public speaking event because the student is challenging his opponent in a debate
attended by a large group of people.
Mass Communication
Example No. 1
Example No. 2
Example No. 3
A teenager chatting over the internet, or a student journalist articulating his stand on
current issues through the school's newspaper.
The three preceding situations are all examples of mass communication because the
speakers supported by audio and/or visual means can disseminate information to a large
number of people.
• It is mass communication because the speaker can transmit the series of sports
happenings to a huge public through television.
Consumer talking about the rise in prices of commodities with the cashier at a
crowded supermarket
Verbal Communication
• For effective and successful verbal communication, use words to express ideas which
can be easily understood.
• In public speaking, you need to consider the following characteristics of effective verbal
communication:
✓ Appropriateness
✓ Brevity
✓ Clarity
✓Ethics
✓ Vividness
✓ Appropriateness
It means that the language you use should be appropriate to the environment or occasion
that is whether formal language or informal language.
✓Brevity
This means that the speakers who often use simple, yet precise and powerful words are
found to be more credible.
Avoid fillers and insubstantial expressions which do not add to the message, such as "uh",
"you know", "I guess", and others.
✓ Clarity
Hence, it is essential for you to clearly state your message and express your ideas and
feelings.
✓ Ethics
The words should be carefully chosen in consideration of the gender, rules, ethnicity,
preferences, and status of the person you are talking to.
✓ Vividness
The words that vividly or creatively describe things or feelings usually add color and spice
to communication.
Hence, you are encouraged to find ways to charm your audience using vivid words.
To further enhance the verbal part of our message, we also need to consider the nonverbal
communication skills.
Nonverbal communication can, in fact, repeat, contradict, replace, and substitute verbal
communication.
Research has shown that nonverbal messages in human communication constitute about
55 percent of the message and the verbal components only about 45 percent.
All kinds of human responses that are not expressed in words are classified as nonverbal
communication.
Examples:
stares, smiles, tone of voice, movements, manners of walking, standing and sitting,
appearance, style of attire, attitude towards time and space, personality, gestures, and
others.
✓ Chronemics
✓ Proxemics
✓ Tactile
✓ Kinesics
✓ Silence
✓ Paralanguage
✓ Chronemics
In the Philippines, time is most often used to convey how powerful a person is. Someone in
authority may show that his/her time is more important than that of the visitors.
✓ Proxemics
Language of Space, the use of space and arrangement by the speaker and the listeners in
communication situations.
What do you notice in terms of the use of space by two close friends sharing a secret in
contrast to newly- introduced persons talking to each other?
Distance Zone
• Intimate Distance
• Personal Distance
The most appropriate distance for teacher and students to discuss personal affairs such as
grades, conduct, private problems, etc.
• Social Distance
Language of Touch, used to expressed what cannot be said. It is also one of the most
powerful of the types of non-verbal communication.
Unlike the other types, in Haptics, there is contact between the sender and the receiver of
the message.
✓ Kinesics
These are the body movements that include repertoire of physical actions, such as
movements of your eyes, head, feet, hands, or arms, etc.
Facial Expression - pertain to the way the facial muscles are set to indicate feelings,
emotions, or attitudes.
Gestures - which include the movement of the head, hands, arms or shoulders to convey or
emphasize the message.
Shoulders forward - indicates shyness or low self- esteem, tired and bored.
Standing erect - It indicates that a person is relaxed, full of energy, approachable, friendly
and confident.
✓ Paralanguage
It is concerned with how one says the message, not with what one said. A speaker may use
different intonation patterns, stress or pause to mean what he/she says.
✓ Silence
✓Color
There are some color effects that have universal meaning while perceptions of colors are
somewhat subjective
Gold - wealth
Green - life
Violet - royalty
5. It enhances and emphasizes the message of your speech, thus making it more
meaningful, truthful, and relevant.
6. It can sustain the attention of listeners and keep them engaged in the speech.
10. It helps you vary your speaking style and avoid a monotonous delivery.
TYPES OF SPEECH
1. Purpose
2. Delivery
INFORMATIVE SPEECH
DEMONSTRATIVE SPEECH
PERSUASIVE SPEECH
ENTERTAINMENT SPEECH
- An entertainment speaker aims to connect with the audience not only on cognitive but
also at the affective level.
SPEECH STYLE
Speech style means the form of language that the speaker uses which is characterized by
the degree of formality - Martin Joos (1976:156)
FROZEN
- The most formal communicative style that is usually used during respectful events and
ceremonies.
CONSULTATIVE
CASUAL
INTIMATE
- Used for very close relationships like couples, family and best friends.
- Used in conversation between people who are very close and know to each other quite
well.
SPEECH ACT
- A speech act might contain just one word or several word or sentences.
(Bach, 1994), To Communicate is to express a certain attitude, and the type of speech act
being performed corresponds to the type of attitude being expressed.
(L. Austin, 1964), a philosopher of language and the developer of Speech Act Theory, there
are three types of acts in every utterance, given the right circumstances or context.
ILLOCUTIONARY - Related to the social function that the utterance or the written text has.
PERLOCUTIONARY - Result or effect that is produced by the utterance in the given context.
INDIRECT SPEECH ACT - Occurs when there is no direct connection between the form of
utterance and the intended meaning. They are different in force from the inferred speech
act.
INFERRED SPEECH ACT - “do you have the ability to pass me the rice?”
INDIRECT SPEECH ACT - “I could really use some salt right now”
JOHN SEARLE (1976), a professor from the University of California, Berkeley, classified
illocutionary acts into five distinct categories:
DIRECTIVE - Examples are asking, ordering, requesting, inviting, advising, and begging.