User guide

PLATFORM & CABIN LIFTS

Cibes A5000
 Thank you for choosing Cibes Lift!
Every lift is unique. Find out the serial number of your lift and use it to contact your
Cibes Lift technician.
M Y C IB ES LI FT

Lift owners name:

Cibes authorized dealer's Company name:

Cibes authorized dealer's telephone number:

Lift number:

Date of manufacture:

CIDIs number:

Lift model:

Software version:

Warranty:

Cibes authorized dealer's signature:

Distributors:

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 CONTENT

Introduction 4

Definitions and symbols 5

Safety Intructions 6

Operating 8

Safety equipment 10

Troubleshooting 12

Extending the life of your lift 13

How to clean your lift 14

How to clean your Cibes lift 15

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 Introduction
This document is a supplement to the operation and maintenance manual.

Regular maintenance is essential to ensure your safety and a smooth DISCLAIMER

lift operation. To ensure proper lift operation, the owner must
carefully read and understand the content in this manual before use. Installation, service, and maintenance must be performed by
The lift owner shall keep these instructions for future use. qualified personnel only. Failure to follow these instructions may
compromise the lift’s safety system and potentially result in
severe injury or death. Cibes Lift Group AB is not responsible for
PREFACE property damage, warranty claims, or personal injury, including
death due to non-compliance.
The lift is manufactured and designed to be assembled as
described in the Cibes Assembly Instructions. Any additions After installation, the lift must be inspected and serviced at
to or modifications of the lift that are not authorised by Cibes least once a year. The number of inspections varies depending
and performed by Cibes or our certified partners, can affect the on usage, environment, and local regulations. As an owner, you
function and safety of the lift. If a part of the lift needs replacing must ensure that the lift is regularly serviced.
it must be sourced and provided by Cibes. The manufacturer
is not liable for functional faults or safety defects arising Part of the Cibes service recommendations is included in this
from unauthorised parts, additions, or modifications. The lift manual. The service manual provided with the lift must be
is designed to be used as described in this User Guide. The updated at the time of the service and kept by the owner. This
manufacturer is not liable for functional faults or safety defects service manual is provided in addition to the operation and
due to reckless use or vandalism. maintenance manual instructions.

Cibes Lift AB manufacturers lifts approved and certified by EU Make sure your Cibes Lift installer shares a copy of the parts
notified bodies. warranty and any documentation relating to the use of the lift and
its warranty.
Cibes Lift AB products undergo thorough inspections and quality
control before leaving the factory.

Cibes Lift AB
Mail: info@cibesliftgroup.com
Phone: +46 26 17 14 00

These instructions are general. We reserve the right to update and

modify the content of this document. The Cibes brand belongs to
© Cibes Lift Group AB.

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 Definitions and symbols
The list below includes a number of terms and definitions included in the body of this manual.

PEOPLE Safety edges: Mechanical pressure profiles are located along

three of the four sides of the lift floor to ensure passenger safety,
Owner: The person who owns the lift. making getting clothing and other things stuck between the lift
floor and the lift shaft impossible. When applying pressure, the
Lift user: A person who uses the lift. lift stops as a security measure.

Competent personnel: A person with training, knowledge, Safety bar: A mechanical pressure profile is located above the
and practical experience in the maintenance of Cibes’ lifts in a control panel to ensure passenger safety, making getting clothing
safe manner. and other things stuck between the lift back and the lift shaft
impossible. When applying pressure, the lift stops as a
security measure.
LIFT MODELS

Cibes A4000 SYMBOLS

Cibes A5000
Cibes Air
Cibes Cloud Plus Danger
Cibes C1 Pure

Safety measure

FUNCTIONALITIES
Caution
Door automation: An option allowing landing doors to open
automatically upon the lift's arrival.

Call button: The button is located on the side of the door frame,
allowing the lift to be called to the desired landing.

Control panel: The control panel inside the lift with control
buttons for the lift.

Control buttons: The buttons on the control panel command

the lift to go to the chosen landing. They have priority on the call
button. The control buttons are “hold to run", meaning they must
be pressed during the entire lift ride.

Emergency stop: It is a push button on the control panel that

makes the lift come to a complete stop. When activated, it cuts
the lift's power supply, which will stop the lift immediately. To get
the lift to start again, the emergency stop must be released.

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 Safety instructions

GENERAL INSTRUCTIONS OUTDOOR LIFTS

The lift is designed for people's transport only. Cibes accepts A warranty void may occur if a lift designed for indoor use is
no liability if the lift is used for other purposes than people's installed outdoors.
transport.
RESET
Only competent personnel are authorized to
repair and maintain the lift. As a user, you are not Resetting the control system is necessary under the following
allowed to perform any work on the lift unless you circumstances:
are competent personnel with the training and • The lift is turned off or has been without power for a long
practical experience appropriate to carry out the lift's installation, time (>60 min).
servicing, and maintenance safely. • The lift is not working as expected due to a system failure.

PROHIBITED ACTIONS FLOODING AND RAIN

• Do not spray water on the lift. In the event of foreseeable flooding, raise the lift to an
upper level to avoid damaging the machinery behind
• Do not lean against the lift shaft walls.
the control panel. If water enters the lift, turn off the
• Do not jump in the lift while it is running. power supply and contact your maintenance personnel.
• Do not let children use the lift without supervision.

• Do not force or attempt to open the doors while the lift moves.

• Do not use the lift in case of fire, earthquake, or if it

behaves abnormally.

• Labels with warning text and safety instructions must not be

repositioned or made illegible.

• Do not remove parts of the lift or subject it to force

or damage.

• Do not use the lift to transport oversized or heavy goods.

• Never attempt to evacuate passengers from the lift yourself

if it has stopped between two landings.

MANDATORY ACTIONS

• Use the lift only as described in this manual.

• Be observant of the safety edges: clothes caught, involuntary

pressure, etc.

• Familiarise yourself with the use of the communication

system present in the lift.

• Know how to locate the power supply to the lift and

disconnect it in an emergency.

• Advise wheelchair users to lock the wheelchair wheels in

the lift.

• If an animal is to be transported in the lift, ensure it does not

interfere with any of the safety edges.

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Cibes Air
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 How it works

OPERATION DURING NORMAL CONDITIONS

1. Call the lift

a. Press the call button on the door frame to call the lift. The
lift can be equipped with an optional remote or elbow
call button.

b. Once the platform reaches the landing, open the door and
enter the lift. The door will open automatically if the lift has
an optional door automation.

It is impossible to open the lift door while the platform

travels.

2. Use the lift

a. Once you enter the lift and the door closes, the lift is ready
to use.

b. For platform lifts: Press and hold the control button for the
desired landing. The platform will remain in motion when
the control button is pressed. When reaching the landing,
the lift will stop. Standard call button
For cabin lifts: Press the button for desired floor and the
lift will automatically start and travel to the desired landing.

c. Once the lift reaches the desired landing, the lift door can
be opened.

Operation of the lift using the control buttons takes

priority over operation through the call buttons.

Cibes A5000 control panel. Cibes C1 Pure control panel.

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USING AUTOMATIC DOORS OPERATION IN THE EVENT OF A POWER FAILURE

As an option, your lift can be fitted with automatic doors. The lift has an electric emergency lowering: In the case of a
power outage, a passenger can operate the lift to the nearest
Never force the door to open; otherwise, you will lower landing using any control button. Once the lift has reached
damage it, and parts must be replaced. the most immediate lower landing, the door opens, and the
passenger can exit. The lift then goes out of service until the
1. Call the lift power is restored.
a. Press the call button.

b. Once the lift reaches the landing, the door opens, and you Note that the emergency lowering has the following characteristics:
can enter the lift.
• During emergency lowering, the travel speed is
considerably lower.
2. Use the lift
a. To close the door: • All control buttons move the lift downward.
i. Wait, the door closes automatically at the end of the • The lift’s safety system is always active during an
time delay. emergency lowering.
ii. Press the control button for the wanted landing. The
• The emergency lighting and telephone system will remain
door closes instantly.
operational for up to one hour after the power outage.
b. To open the door on the same landing or restart the timer:
• The doors can be reopened from inside or outside the lift
i. Press the control button for your landing. The door
with any button.
opens/the timer is reset.
• The lift will travel to the next lower landing and will not
c. Once the lift reaches the desired landing, the door opens
be operational until power is restored. It will be operating
automatically. Platform lifts have swing doors and cabin lifts
approximately 10 seconds after power is restored.
have sliding doors.
• If the lift has been without power for an extended period
of time, its battery must be charged for a day before it is
operational.

If the lift must be operated from outside, emergency lowering, and

manual door opening can only be done by competent personnel.

Never try to exit the lift if it is stuck between landings.

In this case, use the emergency phone and contact
someone trained in rescue procedures.

Automatic door opener Cibes Cloud Plus with a swing door.

Automatic door opener Cibes C1 Pure with sliding doors.

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 Safety equipment

SAFETY EQUIPMENT 2. Alarm button

The lift control panel features an alarm button for manual
1. Emergency stop malfunction alerts. Pressing this button triggers an audible
The control panel has an emergency stop button that must be alarm signal. If the lift is equipped with an integrated
pressed to activate. When activated, an LED indicator on the communication system, pressing the alarm button for 10
button lights up red, and the lift stops. seconds activates the emergency call.
To deactivate the emergency stop, turn the emergency stop
button as shown on the button. The LED indicator will turn off, If the lift does not have an integrated communication system,
and the lift will be active again. the lift is equipped with an external telephone handset, and
a. Below you see the emergency buttons of the Cibes A4000/ the emergency call will not be activated via the alarm button.
A5000 and Cibes Cloud Plus, to the right those of Cibes Air. The Use the handset to call the desired number.
emergency stop is red, and the alarm button is yellow.

b. On the Cibes Air, the emergency stop button is activated

by pressing downwards. Press down the exposed metal tip
and raise the emergency button to deactivate it. Cabin lifts
do not have emergency buttons.

a. The emergency buttons on the Cibes A5000, the stop button is red and the The alarm button on the Cibes C1 Pure is yellow.
alarm button is yellow.

a. The emergency buttons on the Cibes Cloud Plus, the stop button is red and b. The emergency buttons on the Cibes Air, is red and the alarm button is
the alarm button is yellow. yellow. The emergency stop button is activated by pressing downwards. To
deactivate it, press down on the exposed metal tip and raise the emergency
button.
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3. Telephony A yellow light flashes to indicate that the telephone system
The lift is equipped with a telephone system for emergency is online. When a call is triggered, a green light starts
communication. flashing. When the call is connected, the green light is steady.

a. With an external telephone handset, dial the number you c. Below, you see the communications systems for Cibes   
choose from the keypad. A5000 and Cibes Air.

b. With an integrated telephone system, hold the yellow

4. Safety edges and safety bar
alarm button for 10 seconds to trigger the call to the
Platform lifts has safety edges along three sides of the floor
pre-programmed number(s). Multiple numbers can be
and a safety bar above the control panel. Cabin lifts do not
registered. If the first number called does not pick up, the
have safety edges or safety bars.
system will automatically dial the second number, and so on.

The lift will stop if:

a. The safety bar or one of the safety edges is pushed down.

b. Something is stuck between the lift shaft and the safety

edges/bar.

To resume the lift operation the safety bar/edges must

not be pressed, and the lift user must keep the control
button pressed.

The communication system for Cibes A5000.

The communication system for Cibes Air. The safety bar on Cibes Air.

The communication system for Cibes Cloud Plus behind panel. Standard safety edges.

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 Troubleshooting

Never try to exit the lift if it is stuck between landings. In

this case, please use the emergency phone to call for help.

If the lift does not start, perform these basic checks:

• Are all landing doors correctly closed and locked?

The lift cannot move if a door is open.

• Has the lift been without power for more than two hours?
Depending on the duration of the power cut and the condition
of your batteries, a recharge may be necessary. Contact your
maintenance personnel if in doubt or after a ten-hour power cut.
If the batteries need recharging, the call button will flash.

• Are any of the safety edges or the safety bar activated?

Remove all pressure from safety equipment.

• Is the emergency button activated?

A5000: turn the button to release it.
Cibes Air: Press down the exposed metal tip and raise the
emergency stop button.

• Are the lights on the lift flashing?

The lift is resetting and will resume in two minutes.

• Is there an audible alarm, and are the control panel

buttons flashing?
The lift is overloaded.

• Is a message displayed on the level indicator at the landing?

Communicate this message to your technician for diagnosis.

If nothing of this works:

• Contact your Cibes Lift maintenance personnel

They will be able to put the lift back into working order.

CIBES APPLICATION CiMon

We recommend that you download the “CLG CiMon”

application from the App Store (iPhone) or Google Play
(Android). This app will help you provide helpful lift
information to a Cibes Lift technician in case of a lift
malfunction.

Once you have opened the app, there will be a list of available
Bluetooth devices. In that list, choose your lift. The app will ask you
to enter the lift’s CiDis number, given to you at installation. When
that is done, a code you must give the lift technician will appear on
your screen. This code will allow the technician to connect to your
lift remote. It also lets you download and send the lift log file to the
lift technician. This app will only work for lifts manufactured from
January 2023.

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 Extending the life of your lift

Installing a lift is an investment in your comfort. It must be

used and maintained correctly to extend its lifespan.

THREE WAYS TO EXTEND THE LIFE OF YOUR LIFT

1. Follow the instructions in this user manual

Keep this manual to ensure the proper functioning of your lift.

2. Schedule regular maintenance

Following the maintenance schedule will help ensure that
your lift is in good working order.

3. Carry out regular checks

Inspect the parts of the lift, such as buttons and handles,
to prevent possible malfunctions between maintenance
visits. If the lift starts to make strange noises, contact your
maintenance personnel.

How to contact Cibes Lift

You can contact us for advice. As a manufacturer, we are
committed to meeting your requests. Please send an email with
your lift number to: info@cibesliftgroup.com

Cibes Cloud Plus

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 Cleaning your lift

Given the variety of materials used in the manufacture of

lifts, take care to use the right product in the right place to
ensure the longevity of the parts of your lift.

To keep your lift clean throughout its life, follow the

below steps:

CLEANING YOUR LIFT

1. Interior cleaning
a. Use an alcohol-based solution on painted surfaces like the
control panel. Be careful not to spray directly on any buttons.

b. On unpainted surfaces, such as buttons, it is

recommended to use an alcohol-free solution so as not to
damage the plastics over time.

c. Use a vacuum cleaner for the floor.

Keep all liquids away from electronic components. If

contact occurs, unplug the lift immediately and wipe the
piece as dry as possible, then contact your competent
personnel.

2. Ceiling cleaning
Use a vacuum cleaner with a soft nozzle to remove any dust. If
there are stains, remove them with a cloth. Ensure not to
come into contact with lighting surfaces.

3. Cleaning the bottom of the pit

The competent personnel must clean the bottom of the pit; it
is included in maintenance visits. Do not enter the pit to clean.

4. Exterior cleaning
Use a cloth, warm water, and soap to clean the doors, shaft,
and glazing. For steel surfaces, be sure to use a non-corrosive
cleaning product.

If you have an outdoor lift, keeping a clean area in

front of it, free of gravel and leaves, is essential.

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 Cleaning your Cibes Air

LINEN FINISH WOOL FINISH

Dust is drawn to linen. Regular cleaning is vital for fabric- Wool doesn't attract dirt as quickly as other fabrics. Vacuum
covered surfaces. We recommend using a textile spray. This or brush the fabric once a week. Regular cleaning helps detect
makes it more difficult for dirt to set and will be easier to stains before they stick. This will make their removal easier.
remove. Vacuum the fabric with a suitable nozzle once a week.
If the fabric has been stained, follow the steps below:
If the fabric has been stained, follow the steps below:
• Gently scrape off the stain and vacuum/brush the fabric. Do
• Act as soon as possible not use a too sharp tool to scrape, as this may damage the
Start by trying to remove the stains with a damp cloth. A fabric if the stain has dried.
detergent foam for cleaning fabrics and furniture can be • Use ordinary detergent with Neutral pH, diluted in lukewarm
used for more prominent stains. Always read the product water if the stain is not removed. Always read the product
information on how it should be used first. Do not use stain information on how it should be used. Avoid heavily dampening
removers not intended for cleaning fabrics and furniture, as the wool, which may leave stains and shrink the fabric.
they can bleach your fabric.
• Wipe as much as possible with a dry cloth, towel, or sponge.

• Always use white cloths • Press the fabric with a dry cloth, paper towel or sponge
Try to avoid rubbing the stain. Apply detergent, let it set, then each time water is added to remove moisture and dirt.
press the stain several times with a clean cloth, paper towel, • Use clean water without detergent for final cleaning. The area
or sponge. This draws out the stain. If you must scrub, use may appear darker than the surrounding tissue after cleaning
circular movements toward the center of the stain. with water. This will become less noticeable over time.

If the fabric is to be disinfected, it must be thoroughly cleaned Wool can be disinfected with ethanol, but this will damage the
first. Please note that disinfection of fabric may cause some wool's natural fat (lanolin), cause colour changes, and shorten the
colour bleaching. Use neutral ethanol if necessary. life of the fabric. Therefore, this method should only be used if no
other alternative exists.
Avoid disinfectants containing bleach.

Linen Wool

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 BRINGING PEOPLE TOGETHER
Founded in 1947, Cibes Lift is a world-leading manufacturer of space-saving,
ready-made lifts. High-quality Swedish engineering and great Scandinavian
design are the secrets behind our success. All lifts are manufactured in our
factory in Sweden and exported to more than 70 countries via a network of
200 certified dealers. Cibes Lift is a part of Cibes Lift Group.

CIBES.USER MANUAL.EN.2024.03

www.cibeslift.com info@cibeslift.com