JD - Application Support Analyst Intern

Title Application Support Analyst
Division Asia
Location Kuala Lumpur, Malaysia
Reports To Finance Application Assistant Manager
● Service Delivery Manager, Asia
● Application Support Team Leaders
● Finance Managers and application users across Asia
Key Relationships
● IT support team members
● Third parties – PIPOL partners (Business Central / MS Nav/
Continia)
Work Level / Grade Internship
As an IT employee in the Finance Application Management Team
(FAMT) team this position is responsible for providing a support
service for the Finance applications across Asia, MENAT, and Pacific.
Purpose This will support growth through enhancing user productivity,
maintaining internal controls, and proactively assessing application
requirements to continuously raise the bar on service delivery
standards.
Internship Duration 6 Months
Number of opportunities 5
Stipend 20,000 to 25,000
YOP 2023 and Ahead
Job Location Goregaon
Saalry Post Internship 3.5 to 5 LPA
PRINCIPAL DUTIES & RESPONSIBILITIES
Scope of Role:
The successful person will form part of the Finance Application Management Team (FAMT).
Support
● Support and resolve incidents within the service target agreed with the Business
● Ensure all incidents are managed end-to-end to resolution with the appropriate resource, whether
vendor or in-house
● Conduct second-level support
● Conduct impact analysis
● Work closely with Infrastructure, Business Partners and Vendor to ensure proper deployment of the
Business Central / MS Dynamic / NAV environment
● Support the preparation of KPIs to report on Service Delivery performance
IT Control & Governance

● Liaise with Finance teams on control related queries
● Support countries to conduct periodic review of application users
● Ensuring the Access & Change Management are following the right ITGC Processes
● Supporting the IT Infrastructure on the recurring Server Maintenance & Service Upgrade Exercises
to ensure a secured environment for the finance space
Data Analysis and Reporting
● Analyse the data request from business and interpret the data from various sources into reports
● Designing the report via Jet Report to help the business to identify patterns, trends, and
relationships that can help them to make better decisions
PERSON SPECIFICATION
Formal Education and Training:

Essential: is the absolute minimum the job Preferred: is the level desired, but for which extensive
requires experience could be a substitute
Degree in Computer Science / Computer
Studies
Years and type of Experience required:

Essential Years Preferred Years
Good communication skills (written

and verbal) in English, with people
from all levels and across different
cultures
Analytical and possesses good

problem solving skills
Ability to prioritise incident

management based on importance to
the Business
Must be able to work in team in a fast
paced business environment
COMPETENCIES REQUIRED
Competency Descriptive Summary
Deliver Results ▪ Shows the ambition to achieve goals/objectives and the discipline,
organisation and perseverance to deliver outstanding customer service.
▪ Demonstrates understanding of what high performance looks like in their
area of the business.
▪ Challenges established ways of doing things to achieve goals more
effectively.
Act Commercially ▪ Makes business decisions in light of customer and commercial
requirements.
Manage Self ▪ Able to work independently in a virtual working environment
▪ Manages emotions to remain calm, focused and optimistic while dealing
with a constant stream of demands.
▪ Shows awareness of both positive and negative impact on others and how
this affects outcomes
▪ Expresses a belief that they and colleagues possess the capability to
resolve challenging issues
▪ Asks for feedback from others and uses this to plan development
Coach and Develop ▪ Uses the information from the Performance Development Review to
identify strengths and areas for development for self.
Work With Others ▪ Builds relationships and collaborates with others (e.g. customers,
colleagues, partners & suppliers) to achieve our mission.
▪ Demonstrates willingness to learn from others’ experience and
contribution.
▪ Works in partnership with others to achieve individual and team
objectives.
Display Leadership ▪ Overall, creates the environment that enables the team to perform at its
best (e.g. engaging others in the vision, providing appropriate structure,
getting the right people, keeping up morale).
▪ Is recognised as the natural ‘go to’ person.

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JD - Application Support Analyst Intern

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Title Application Support Analyst

PRINCIPAL DUTIES & RESPONSIBILITIES

IT Control & Governance

Data Analysis and Reporting

Formal Education and Training:

Years and type of Experience required:

Good communication skills (written

Analytical and possesses good

Ability to prioritise incident

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