KRISTIN PROFESSIONAL SUMMARY

MORRIS Results-oriented executive assistant with 15 years of experience

planning, organizing, and managing high-volume administrative /
business operations. Highly motivated, quality oriented, professional
kpmorris47@gmail.com recognized for achievement in areas of administrative execution
support, and project management; and the organization and
678-330-0587 management of critical tasks. Adaptable, and willing and wanting to
learn new skills.
Bluffton, SC 29910

SKILLS WORK HISTORY

• Answering incoming calls from a Corner Perk - Team Member
multiple line phone base 08/2023 - Current
• Customer Communication
• Kept work areas clean, organized, and safe to promote efficiency
• Executive Office Administration
and team safety.
• General Office Duties
• Learned all required tasks quickly to maximize performance.
• Business travel arrangements
• Worked scheduled shifts and remained available to work during
• Business meetings
coworker absences, holidays, and busy periods.
• Payment Specialist
• Contributed to team success by completing jobs quickly and
• Insurance claims Specialist
accurately.
• EOB's Admin
• Developed strong cooperative relationships with coworkers and
• Confidential Correspondence and
managers.
Data
• Developed strong customer service and product knowledge skills to
• Ability to learn quickly, and
enhance individual and team performance.
adapt well to new challenges
• Operated register to process payments and collect cash payment for
• Payroll Duties
order totals.
• Project Management
• Worked different stations to provide optimal coverage and meet
• Field Operations Administrator
production goals.
• Working with high school
• Addressed and resolved customer complaints in polite and
students at church
professional manner.
• Microsoft Suite (Excel, Word,
• Contributed to a positive work environment by consistently
Power Point, Outlook)
demonstrating professionalism, adaptability, and strong
• Multiple Web Browsers
interpersonal skills.
• Customer Service
• Assisted with inventory counts and stocking of merchandise.
• Positive Attitude
• Trained new team members by relaying information on company
• Teamwork and Collaboration
procedures and safety requirements.
• Problem-Solving
• Gained recognition for delivering excellent customer service through
• Attention to Detail
active listening, empathetic communication, and timely resolution
• Following Instructions
of concerns.
• Flexible Schedule
• Assisted in the onboarding of new team members by providing
• Leadership Qualities
guidance, support, and training resources to ensure a smooth
• Computer Skills
transition into the work environment.
• Creativity and Innovation
• Managed multiple projects simultaneously by prioritizing tasks
• Organizing Work Stations
effectively and adjusting workload as necessary to meet deadlines.
• Training and mentoring
• Developed marketing materials to promote in-store events and
• Complaint resolution
special promotions.
• Continuous Development
• Ensured compliance with health and safety regulations, conducting
• Account Management
regular checks and staff training.
• Time Management • Participated in community events, strengthening store's local
• Relationship Building engagement.
• Organizational Skills • Provided reporting for forecast analysis and ad-hoc reporting in
• Idea Development and support of decision-making.
Brainstorming
• Project Planning Self Employed - Owner / Head Baker
• Reliability 09/2022 - 08/2023
• Adaptability and Flexibility • Self-motivated, with a strong sense of personal responsibility.
• Self Motivation • Proven ability to learn quickly and adapt to new situations.
• Professionalism • Excellent communication skills, both verbal and written.
• Interpersonal Skills • Organized and detail-oriented with a strong work ethic.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients,
EDUCATION resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed
West Georgia Tech accurately and efficiently by team members.
2014 • Managed financial aspects of the business, including budgeting,
Associates in Business financial reporting, and tax preparation.
Management • Established a positive workplace culture that fostered employee
engagement, collaboration, and loyalty.
Everglades University • Negotiated contracts with suppliers for better pricing and terms,
2016 reducing overall costs for the business.
Bachelor's in Science/Alternative • Interacted well with customers to build connections and nurture
Medicine relationships.
• Honor Roll [Semester and Year] • Managed purchasing, sales, marketing and customer account
operations efficiently.
Stockbridge High School
01/2003 Miller Clapperton Partnership - Field Operations Coordinator and
Admin
Diploma
06/2020 - 08/2022
• Worked with C-level executives and cross-functional teams to drive
process and system improvements.
• Served as a liaison between management, stakeholders, field
personnel, ensuring alignment of goals across all parties involved in
the project lifecycle.
• Developed strong relationships with clients, vendors, and
subcontractors for seamless collaboration in the field.
• Cultivated a positive work environment that fostered teamwork,
innovation, and high performance among staff members.
• Managed budgets, resources, and timelines to ensure projects
stayed on track for success.
• Enhanced communication between departments with regular
meetings and clear reporting practices.
• Improved field operations efficiency by streamlining processes and
implementing new strategies.
• Oversaw work of 15-25 personnel, with 3 direct reports.
• Uploaded time records into computer system and made adjustments
to create accurate database for payroll processing functions.
• Reduced errors in payroll calculations with meticulous attention to
detail and thorough data verification.
• Verified and submitted timekeeping information for accurate and
efficient payroll processing..
• Coordinated with HR personnel to verify accuracy and completeness
of employee information.
• Collaborated with cross-functional teams to develop comprehensive
 safety plans for high-risk projects or operations.
• Streamlined OSHA record keeping processes, ensuring accurate
documentation of all incidents and near misses.
• Assigned safety training and education to employees to increase
awareness of safety hazards, OSHA requirements and empower
employees to work safely.
• Implemented CRM system updates that allowed better tracking of
client communications, preferences, and booking history for more
personalized service delivery.
• Assisted crewmen with flight changes and cancellations to minimize
travel disruptions.
• Generated travel-related reports for clients to facilitate decision-
making.
• Maintained accurate records of all vehicles'' registration, insurance
policies, maintenance logs, and other relevant documentation for
easy access during audits or inspections.
• Managed fleet budget effectively, optimizing resource allocation for
maximum returns on investment while minimizing expenses.
• Streamlined SOP creation processes by implementing efficient
templates and guidelines.
• Ensured timely acquisition of new equipment, streamlining the
procurement process.
• Monitored equipment and tool inventory to consistent replenishment
in alignment with demand.
• Maintained accurate records of equipment usage, enabling better
planning and scheduling for future projects.
• Negotiated favorable contracts with suppliers, securing high-quality
products at competitive prices.
• Developed comprehensive project plans with clear timelines,
milestones, and budget requirements, ensuring timely delivery of
high-volume items.
• Identified plans and resources required to meet project goals and
objectives.
• Managed projects from procurement to commission.
• Negotiated and managed third-party contracts related to project
deliverables.

Bank OZK - Banking Relationship Specialist

10/2017 - 06/2020
• Accelerated the account opening process for new clients by ensuring
accurate documentation and smooth onboarding experience,
contributing to increased client satisfaction rates.
• Fostered strong client relationships, providing personalized service
and maintaining open communication channels.
• Strengthened teamwork among colleagues by collaborating on
projects, sharing knowledge, and supporting fellow associates in
their tasks.
• Implemented effective cash handling policies that minimized
discrepancies between recorded transactions and actual balances
held at the end of each business day.
• Assisted branch manager in creating an engaging work environment
that motivated employees to excel in performance while upholding
high ethical standards.
• Assisted customers with setting up or closing accounts, completing
loan applications, and signing up for new services.
• Balanced teller drawers and ATM cash.
• Educated customers on features and benefits of banking products
and services.
• Monitored account activity and identified suspicious transactions,
taking appropriate action to prevent fraud.
• Investigated customer inquiries and resolved discrepancies in helpful
and timely manner.
• Managed escalated phone calls by applying conflict resolutions skills
and extensive knowledge of bank policies, products, and services.
• Cross-sold credit cards, loans and other bank products.
• Executed wire transfers, stop payments and account transfers.
• Calculated fees due, interest and change for customer transactions.
• Processed wide variety of retail banking transactions for personal
and commercial customers.
• Trained new hires on customer service policies and procedures.
• Counted, verified and handled bank deposits and armored car
transactions.
• Arranged monies received in cash boxes and coin dispensers
according to denomination.

Community Southern Bank - Bank Teller

09/2015 - 10/2017
• Managed high-volume transactions during peak hours while
maintaining attention to detail, ensuring seamless customer
experience.
• Balanced cash drawers accurately at the end of each shift,
minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances,
transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and
protecting sensitive financial information.
• Counted and packaged currency and coins.
• Conducted daily audits of cash drawer, ensuring accuracy and
compliance with bank policies..
• Provided customer records, account statements and copies of
checks.
• Contributed to a welcoming branch environment by maintaining a
clean and organized workspace for both staff members and
customers alike.
• Educated customers on banking products, enabling them to make
informed decisions about their finances.
• Logged cashier's checks and other transactions to maintain accurate
account records.
• Turned in excess cash to maintain drawer security.
• Processed loan payments accurately, contributing to the overall
efficiency of branch operations.
• Assisted customers with compromised debit cards and issued new
credentials.
• Placed orders for customer checks and verified starting numbers.
• Assisted customers in opening new accounts, facilitating a smooth
onboarding process for new clients.
• Removed mutilated currency from circulation.
• Served as primary point of contact for customers, providing
assistance with account maintenance and transactions.

MY Financial Services LLC - Executive Assistant

09/2012 - 09/2015
• Handled confidential and sensitive information with discretion and
tact.
• Managed executive calendars, scheduling meetings and
appointments and coordinating travel arrangements to optimize
time.
• Processed travel expenses and reimbursements for executive team
and senior management group.
• Streamlined executive communication by managing emails, phone
calls, and scheduling appointments.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to
ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Supported executives in decision-making processes by conducting
research and presenting findings in clear formats.
• Prepared and edited presentations on behalf of executives for both
internal meetings and external conferences.
• Ensured smooth daily operations through consistent maintenance of
office equipment, troubleshooting issues when necessary.
• Aided in the recruitment process by screening resumes, scheduling
interviews, and assisting with candidate selection.
• Contributed to budget management by monitoring expenses and
providing detailed expenditure reports regularly.
• Updated spreadsheets and databases to track, analyze, and report
on performance and sales data.
• Improved document management and accessibility with creation of
centralized digital repository.
• Supported HR activities, facilitating hiring process by scheduling
interviews and liaising with candidates.
• Collaborated with healthcare providers to ensure accurate billing
practices, reducing disputes and errors.
• Assisted clients in understanding their coverage options, guiding
them towards the most suitable plans for their needs.
• Verified insurance coverage by telephone and online to guarantee
proper reimbursement of benefits and estimate patients' financial
responsibilities.
• Contacted insurance companies to discuss and resolve unpaid claims
and incorrectly paid claims.
• Maintained strict confidentiality while handling sensitive personal
data complying with HIPAA regulations.
• Developed strong relationships with clients and healthcare providers
through clear communication and empathy during challenging
situations.
• Met with customers to provide information about available products
and policies.

PERSONALEXPERIENCE
• Volunteering with a mission organization called “Chase The Victory”
for bereaved families for 4 years
• Volunteering at Crossroads Church by teaching high school girls for 6
years
• Serving as the Choir Director at Crossroads Church for a year and a
half
• Serving as the “Hype Team” Director for 3 years of Camp Explosion
 (VBS) at Crossroads Church
• Teaching in Kids Ministry at Crossroads Church for 4 years
• Helping with “Night To Shine” at Crossroads Church, a prom for
special needs persons, as the Caterer Coordinator
• Teaching Kindergarten Sunday School at Midway Macedonia for 3
years
• Teaching 3rd grade Sunday School at Midway Macedonia for 2 years
• Serving as the VBS Snack Director for 500+ kids at Midway Macedonia
• Volunteering with multiple Animal Rescue organizations
• Working in the lunch program for low-income kids in the area during
summer break

PROFESSIONALEXPERTISE
Executive level administrative positions provided a full realm of support
to Office Manager, CEO, President, and other senior level management.
Scope of responsibility was diverse and included client communications,
customer service, human resources, insurance needs, special projects,
regulatory reporting, and executive administration., Handled all
on-boarding documentation. Managed attendance functions for
company. Conducted employment interviews as well as exit interviews.
Acted as liaison between staffing agencies and Human Resources
Director. Provided assistance to employees with payroll, tax, or
employee relations issues., Provided corporate assistance to clients
including Medicare, Medicaid, Humana, and others. Processed customer
applications for insurance. Effectively handled and resolved customer
concerns and complaints. Offered telephone and product knowledge
support to customers. Provided customer service to banking customers
and helped them with heir banking issues, whether online or in person.,
Provide General Contractors with Daily Reports. Processed payroll for
Foremen and Crew men. Arrange for travel for all crew members.
Collected, created, edited, and submitted all Safety Documentation for
each project. Manage a crew of 15 in office., Provide General
Contractors, Senior Staff, CEO's, timelines and updates for slated
projects. Delivered reports daily to all departments involved in each
project. Held meetings to cover all components for each project;
including deliveries, operations, safety meetings, safety training,
blueprints, mock ups, project initiation forms, drawings, and etc.,
Helped customers on a daily basis with meeting their needs, handling
monies, training other employees, and anything that needed to be
taken care of.