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    Jane Wangui Karanja Cv

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    Jane Wangui Karanja Cv

    Uploaded by

    bxizzer
    14 views3 pages

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    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    14 views3 pages

    Jane Wangui Karanja Cv

    Uploaded by

    bxizzer

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    You are on page 1of 3

    Jane Wangui Karanja

    Contact-0702074351
    e-mail address- jaynekooi@yahoo.com

    CAREER OBJECTIVE
    Experienced Customer Care Manager with a demonstrated history of working in the retail
    industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Sales, and Business
    Process Improvement.

    PROFESSIONAL EXPERIENCE
    ALFUTTAIM MOTORS SHEIKH ZAYED BRANCH (DUBAI)
    CUSTOMER SERVICE MANAGER(PROMOTION)-Jan 2016-2018
    Responsibilities:
     Ensure customers are welcomed with the World’s Warmest Welcome.
     Ensure smooth workflow of the facility.
     Assisting team by performing tasks with them.
     To ensure all targets are met and staff complete their daily duties.
     To ensure the monitoring of employee/customer engagement activities
     Adjust the staff timings in order to have smooth reception process for the customers.
     To ensure that the contents of repair orders should be in line with TSM Kowari standards.
     To ensure housekeeping within the Reception area is up to standard
     To ensure that the appointments are being booked according to the TSM Standards.
     To ensure that all the customers are attended to without delay.
     To ensure that all sales reports are sent daily and Monthly for the team.
     Training newly recruited members.
     Counseling, coaching and resolving issues among employees
     Conducting trainings.
     Task delegation
     Managing the operations of the reception
     Solving customers’ queries and concerns.
     Workshop project management
     Ensure that Kodawari Standards are followed and sustained.
     Ensure customers comfort ability is prioritized.

    ALFUTTAIM MOTORS ALBADIA DUBAI (PROMOTION)


    Customer reception host - Sept 2012 –Dec 2015
    Responsibilities
     Receiving vehicles for service and diagnostic issues.
     Handling and solving customer concerns
     Providing the world’s warmest welcome to our customers and making their work easy to access
    Company’s information following companies’ procedures.
     Upselling products to customers e.g. rustproof, paint protection, vehicle body polish.
     Department team leader.
     Training newly recruited employees

    ALFUTTAIM MOTORS - October 2008 –August 2012


    Customer call center / Receptionist.
    Responsibilities
     Handling all incoming telephone communications,
     Train newly recruited employees and assist in supervising the call centre / reception staff.
     Maintaining / updating vehicle status bound for servicing using SAP System.
     Providing excellent customer service as per company policy and procedures
     Resolving customer queries promptly, within company guidelines, before escalating to higher
    level if necessary
     Maintains calendar of appointment and meetings.
     Maintaining an up to date knowledge of personnel, procedures and updating the system on
    matters related to contracts.
     Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with
    service advisors.
     Preparing work in progress reports for the workshop.
     Preparing meeting calendars’.
     Department in charge assistant

    KIGO NJENGA AND COMPANY KENYA - January 2006-June 2008


    Cashier/Audit assistant
    Responsibilities
     Make daily & weekly sales reports
     Encode & summarize monthly sales report
     Deposit cash & cheques
     Prepare voucher for the company expenses
     Keep records & files for fast and easy retrieval when needed
     Responsible for the stock inventory, make an order for the stocks needed
     Handling/Attending to clients complains, requests & inquiries
     Receive and screen telephone calls
     Make company’s proposals & quotations
     Do other tasks that maybe assigned from time to time.

    TRAINING AND SEMINARS ATTENDED

     Basic Telephone Handling / Skills


     Advance Telephone Handling / Techniques
     Developing Customer Satisfaction Mindset
     Problem Resolution Skills
     Welcoming our customers training
     Technical training for non-technical
     Grievances
     Discipline.

    EDUCATIONAL BACKGROUND

    2001 - 2004 Uthiru High School


    2005 - 2007 Pinnacle School of Management Studies
    Kenya polytechnic

    SKILLS
     VALID DRIVING LICENSE
     Computer Literate
     Basic programming
     Basic Accounting
     SAP
     Outlook & Email Applications.
     Calm and patient
     Ability to lead and motivate others
     Accuracy at record keeping
     Ability to make decisions under pressure
     Responsible attitude
     Ability to prioritize my work and other peoples,

    PERSONAL DATA
    Religion : Christian
    Language/s : English, Swahili & Kikuyu
    Nationality : Kenyan
    Marital stat : Married

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