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    Resume Mohd Fahmi Bin Azlen

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    sethjiha
    1. Mohd Fahmi Bin Azlen is applying for a position as a team leader and has over 3 years of experience in technical support call centers handling inbound and outbound calls. 2. He received a BAcc from Universiti Teknologi Mara and has also worked as an audit and accounting vacation trainee. 3. Fahmi believes he is well-qualified for the team leader role based on his strong communication skills, customer service experience, and willingness to take on new challenges.

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    Resume Mohd Fahmi Bin Azlen

    Uploaded by

    sethjiha
    306 views3 pages
    1. Mohd Fahmi Bin Azlen is applying for a position as a team leader and has over 3 years of experience in technical support call centers handling inbound and outbound calls. 2. He received a BAcc from Universiti Teknologi Mara and has also worked as an audit and accounting vacation trainee. 3. Fahmi believes he is well-qualified for the team leader role based on his strong communication skills, customer service experience, and willingness to take on new challenges.

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    1. Mohd Fahmi Bin Azlen is applying for a position as a team leader and has over 3 years of experience in technical support call centers handling inbound and outbound calls. 2. He received a BAcc from Universiti Teknologi Mara and has also worked as an audit and accounting vacation trainee. 3. Fahmi believes he is well-qualified for the team leader role based on his strong communication skills, customer service experience, and willingness to take on new challenges.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    306 views3 pages

    Resume Mohd Fahmi Bin Azlen

    Uploaded by

    sethjiha
    1. Mohd Fahmi Bin Azlen is applying for a position as a team leader and has over 3 years of experience in technical support call centers handling inbound and outbound calls. 2. He received a BAcc from Universiti Teknologi Mara and has also worked as an audit and accounting vacation trainee. 3. Fahmi believes he is well-qualified for the team leader role based on his strong communication skills, customer service experience, and willingness to take on new challenges.

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    You are on page 1of 3

    MOHD FAHMI BIN AZLEN fahmi@occ.vads.com No.

    215, Block 5, Jalan 3/4G, Section 3, 43650 Bandar Baru Bangi, Selangor Hp no : 013-3438539 Expected Salary: RM 2000 Personal Particular : 24 Age : Malaysian Nationality Marital Status : Single Date of Birth Gender NRIC/ Passport No. : 15th June 1987 : Male : 870615-14-6305

    Educational Background July 2007 Nov 2009 Universiti Teknologi Mara, Shah Alam BAcc (Hons) in Accounting Latest CGPA: 2.74 Scholarship: MARA Universiti Teknologi Mara, Shah Alam Diploma in Accounting CGPA: 2.97 Scholarship: MARA Mara Junior Science College Muar, Johor Malaysian Higher Certificate of Education Result: 8As and 2C's (Obtained As in Accounting and Mathematics) Extra Curricular Activities i.University Level 1.Assoc. of Komander Kesatria UiTM Malaysia President of Company B (faculty of Accountancy) 2.Project Director of Company B Dinner 3.Joined PERSAK 2006 & 2007 under Assoc. Of Komander Kesatria UiTM Malaysia 4.Assoc. of Fast Track Accounting Student (AFTAS) 5.Project Director of AFTAS Family Days 2005 6.Player in Futsal team for Faculty of Accountancy ii.Secondary School Level 1.Commitee of Koperasi MRSM Muar 2.ember of Persatuan Usahawan Muda 3.Scout Patrol Leader 4.Player in Football team for MRSM Muar

    Dec 2004 May 2006

    Jan 2003 Dec 2004

    Employment History Company Position Specialization Date Joined : VADS BERHAD. : Technical Support Inbound Level 1 : Inbound call : February 2010 - August 2010

    Job Description Handle Inbound calls, related to broadband issues, (ADSL ,SDSL,Wireless Network) Advice the customer on the package and the products and service enquiries Update customer database with changes and status of each customer or prospective customer. Advice customer on the troubleshooting method through phone calls Create / Update customer reports and escalate to 2nd senior CSR for further follow up Conduct buddy session and train new comers Highlight to operation on any outage issues Update team members on any new product and promotions Advice the customer on the package and the products and service enquiries Handling & resolving customers queries end to end

    Company Position Specialization Date Joined

    : VADS BERHAD. : Technical Support Centralize Processing Centre (CPC) Level 2 : Outbound call : August 2010 - April 2011

    Job Description Identify and troubleshoot on the problem encountered by the customer through outbound calls. Advance level of troubleshooting such as configuring auto connection and wireless setup. Arrange appointments and assign technicians to attend the case if necessary Follow up Cases with technician until the problem solve if necessary. Attending meetings and training on the new products and promotion. Analyze and update reports created by the juniors Contribute to the call center achieving its service target Assign Cases to team members (as dispatcher) Reporting time to time to team leaders about the backlogs and number of cases completed.

    Company Position Specialization Date Joined

    : VADS BERHAD. : Technical Support Centralize Processing Centre (CPC) SME Backend Level 2 : Outbound call : April 2011 - Present

    Job Description Dispatch open cases to SME follow up agent. Monitor time by time that resolve report to be follow up on time by agents. Supervice every agent achieve their productivity day by day. Complete every task assign by Team Leaders. Monitor email and fax received from another department to SME Backend. Compile all cases that already attend by all SME follow up agent.

    : Naff Business Solution, Bandar Baru Bangi. Company : Vacation Trainee (VT) Position Specialization : Audit and Accounting
    Date Joined

    : December 2008 - May 2009

    Job Description

    1. Assisted in performing Statutory and Final audit. 2. Conducted audit work in certain sections such as payroll, trade payables and receivables, cash and bank balances. 3.Performing accounting record by using MYOB and UBS software.
    Skills & Competencies i. ii. Computer literacy - : MYOB, UBS, Mr Accounting, Microsoft Words, Excel, Power Point, and Project Language - English and Malay Text Resume

    As my enclosed resume shows, I have experienced in this call center for over one year by attending inbound and outbound calls as well as managing technical support on systems given. It is a wonderful experience and great way to practice communication and social skills, to be more confident, flexible, and being dedicated. This current job has taught me a lot on building my charisma. I am willing to learn and not afraid of asking questions. Let me prove that I am one of those people who should be hired as one of the team leader. Start by reading my resume and Ill show you that I can take on any challenge and succeed through it. Thank you.

    Yours Sincerely;

    MOHD FAHMI BIN AZLEN Availability : Immediately after notice period of 1 month(s) References Name Position Company Telephone Name Position Company Telephone : Dahesh jerome Desmond : Operation Manager : TMIS Project, Vads E-Services Berhad : 012-2350456 : Loo Kok Keong : Team Leader CPC SME Backend : TMIS Project, Vads E-Services Berhad : 012-2545150 Name Position Company Telephone : Akhmal Bin othman : Manager : Naff Business Solution : 03-89201015

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