12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Top 50 Desktop Support Interview Questions and

Answers
By Michael Cavoulacos Last Updated on November 23, 2023

Here are Desktop support engineer

interview questions and answers
for fresher as well experienced
candidates to get their dream job.

Desktop Support
Engineer Interview
Questions

1) What is active directory?

Active directory authorizes and authenticates all users and computers in a window
domain network, ensuring the security of the computer and software. Through active
directory various functions can be managed like creating admin users, connecting to
printers or external hard drives.

Free PDF Download: Desktop Support Interview Questions & Answers

2) What is DHCP and what it is used for?

DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses
to a large number of the computer system in a network. It helps in managing a large
number of IP’s very easily.

3) What is the scope and super scope?

The scope consists of an IP address like gateway IP, subnet mask, DNS server IP. It can be
used to communicate with the other PCs in the network. The superscope becomes when
you combine two or more scopes together.

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4) What is DNS?
DNS means Domain Naming Service, and it is used for resolving IP addresses to name
and names to IP address. DNS is like a translator for computers, computers understand
the number and not the alphabet. For example, if we type like hotmail.com, the computer
doesn’t understand this, so they use DNS which converts (hotmail.com) into (numbers)
and then executes the command.

5) What is forward and reverse lookup in DNS?

When we convert an IP address into names is called Reverse lookup, while converting
names into IP address is called Forward lookup.

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

6) What is ‘A’ record and what is ‘MX record’?

‘A’ record is also known as host record, and it can map the IP address by name. It is with
this record that DNS can find out the IP address of a name. While, ‘MX record’ also
known as mail exchanger record, by the help of ‘MX’ record, location of the mail server is
identified. The record is also found in DNS.

7) What is the IPCONFIG command?

IPCONFIG command is used to display the IP information of the computer assigned like
DNS IP address and gateway IP address.

8) What would you use to connect two computers without using

switches?
Cross cables are used to connect two computers without using switches.

9) What is a domain?
A domain is a set of computers which network recognizes by the internet. It can be used
by centrally administer computers. It is created when you install active directory.

10) Tell me if your system is infected by a virus how you will

recover the data?
You need to install another Hard Disk with the latest anti-virus software, and an O.S with
latest patches. Before you start your system, connect the infected HDD as a secondary
drive then scan and clean the infected hard drive. Once done, you can copy the files into
the system.

11) What is the operating system?

Operating system acts as an interpreter between computer application and hardware. It
works as a user interface.

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12) What are the types of the operating system or O.S?

The two types of operating systems are:

NOS: Network Operating System. Examples of NOS- Windows NT, 2000,2003

SOS: Simple Operating System. Examples of SOS – Windows 95,98, ME

13) Explain about RAS server?

RAS means Remote Access Server. It allows operating the tool or information that
typically resides on a network or IT devices through a combination of hardware and
software, for example connecting to a printer or file. It is usually used for mobile users
who are in the network. It uses a telephone line to provide connectivity to its users. It can
also connect two or more than two offices in the network.

14) Explain about VPN server?

VPN means Virtual Private Network. It is a private communications network often used by
companies or organizations to communicate confidentially over a public network. This is
used by the mobile users in the network.

15) What is the difference between RAS and VPN server?

RAS is truly a local area connection between two connections whereas, VPN is a local
connection spread over a large area.

16) What is IAS server?

IAS means Internet Authentication Service. For many types of network access like
wireless, authenticating switch and remote access dial-up, they perform accounting and
auditing, centralized connection authentication and authorization.

17) What is a Ping command?

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Between two or more devices, to check the physical IP connectivity Ping command is
used.

18) What do you mean by clustering? What are the benefits?

When one or more computers work together as a single system by sharing their
resources is known as clustering. The benefits of clustering are that it reduces the load
on one single system by sharing the load also it is used for redundancy of the services.

19) What is a group?

A Group is a collection of user accounts. It provides a simplified administration in the
network.

20) What is the child domain?

A child domain is the member domain of Windows 2000 Active Directory.

21) What are the benefits of a child domain?

Benefits of the child domain are:

Low network traffic

Low administrative overhead
Security boundary

22) What is OU?

OU means for Organizational Unit. It is a container within Active Directory which can hold
users, groups, and computers. It is the smallest unit on which an administrator can assign
group policy settings.

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23) What is group policy?

Group policy provides streamlined access to all the users in the network. It can be used to
define a user’s security and networking policies. By group policy, you can keep control
over certain function like not allowing the users to shut down the system or using the
control panel or running the command. Group policy is applicable to active directory
containers like OU, site, and Domain.

24) What is the difference between permission, rights, and

policy?
“Policy” is assigned on active directories, like the site, domain, and OU. The “Rights” are
assigned to users and groups, whereas, the “Permission” is assigned for network
resources like file, folders, and printers.

25) What do DC and ADC stand for?

DC stands for the Domain Controller, and ADC stands for Additional Domain Controller.

ADC is a backup of the domain controller. The domain controller is a server that checks
the security measures like user id, password.

26) What is the difference between DC (Domain controller) and

ADC ( Additional Domain Controller)?

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There is one difference between the domain controller and additional domain controller,
on DC all five operational roles are available while in ADC only three operational role is
available.

27) What are the operational roles for DC (Domain controller)

and ADC ( Additional Domain Controller)?
Operational roles for DC (Domain controller) are:

Domain Naming Master

Schema Master
RID Master
PDC Emulator
Infrastructure Master

Operational roles for ADC (Additional Domain Controller) are:

PDC Emulator
RID Master
Infrastructure Master

28) What is a “Default Gateway”?

The default gateway is the IP address of the router in the network. In any case, if the user
wants to switch on to another network, or if they cannot locate their particular network
than their query will be forwarded to the default gateway.

29) How can you take a backup of emails in MS Outlook?

To take a back-up in the ms outlook, you have to go in the control panel. In the control
panel, you have to go under mail option and then open the data file, select personal
folder and click on open folder. After that, you have to copy .pst and have to paste it
wherever you want the backup.

30) What is the trusting domain and trusted domain?

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In trusting domain resources are available, while in trusted domain user’s account is
available.

31) What is the BUS speed?

The rate of communication speed between microprocessor and RAM is known as BUS
speed.

32) Name the Active Directory Partitions?

There are three types of active directory partitions

Schema partition
Configuration partition
Domain partition

33) What is Fixboot?

Fixboot writes a new partition boot sector on to the system partition.

34) How many logical drives is it possible to fit on to a physical

disk?
The maximum number of the logical drive that can fit on a physical disk is 24, while the
extended partition can only have 23 logical drives.

35) What is B Router?

BRouter means Bridge router. To provide communication between two or more different
network like a computer to computer or computer to the internet, B Router is used.

36) What is the major difference you can mention about

Gateway and Router?
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Gateway works on different network architecture and router works on the same network
architecture.

37) What is the packet?

A packet is a logical grouping of information that comprises a header which contains user
data and location information.

38) What is SCSI?

SCSI stands for Small Computer System Interface. It is a standard electronic interface that
allows personal computers to communicate with peripheral hardware such as disk drives,
tape drives, printers, CD-ROM drives. In “SCSI” the rate of data transmission is fast.

39) How many classes are there for “IP addresses” and what are
the ranges?
They are segregated into five classes

1. Class A === 0 -126 ( 127 is reserved for loop back)

2. Class B ==== 128- 191
3. Class C ==== 192-223
4. Class D ==== 224-239
5. Class E ==== 240-255

40) Explain the term FIXMBR?

FIXMBR it is a repair tool. It repairs the Master boot record of the Partition Boot Sector.

41) Explain the term SID?

SID stands for Security Identifier. Every computer object has a unique ID which is known
as SID.

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42) What is the difference between incremental backup and

differential backup?
Differential backups will select only files that are changed since the last backup.

Incremental backups will select only the data that has changed since the last backup.

Example, On Sunday you do a backup of a 5 text file each of 40 MB. The total backup size
will be 200MB

On Monday you change 2 lines in just ONE of the text file.

Under Differential backup, only the changed text file will be backed up. The total backup
size will be 40MB

Under Incremental backup, only the data corresponding to the 2 lines will be backed up.
The total backup size will be just in bytes.

43) What is the difference between server OS and desktop OS?

Server OS gives centralized administration for users, shared resources and security while
desktop OS offers access to only local administration.

44) What is the difference between the MSI file and .EXE file?
MSI (Microsoft Installer) allows install, uninstall and repair the program with a single file,
while .EXE file needs two files to install and uninstall the software. Also, .EXE file is able to
detect the existing version of the software and give an option to user to uninstall the
program while MSI will instruct the users to use the add and remove program in the

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control panel to remove the existing product first and then you can install the new
program.

45) What is BSOD? How do you troubleshoot it?

BSOD stands for the Blue Screen Of Death. When there is some fault in OS or hardware,
then Windows can’t run the program and gives a blue screen with a code. To resolve this
problem the best way is to reboot the system. If it doesn’t work than boot the system in
the safe mode.

46) What is PTR Record?

The PTR record or Pointer record is used to check if the server name is connected with
the IP address, it is exactly opposite to the ‘A’ record. This record is basically created in
reverse lookup zone, so it is also known as Reverse DNS records or pointer records.

PTR record= Give me an IP address and I will give you the name

‘A’ record= Give me the name and I will give you the IP address

47) What is a reservation?

Basically, the term “Reservation” is used in the DHCP server. Some network equipment or
computer system needs a specific IP address, in such case we make a reservation in DHCP
server for that particular computer system. By creating reservation, it gives access to that
particular IP address and at the same time prevents other computer systems to use that
IP address.

48) What is the SMTP server or POP server?

POP stands for post office protocol. It is used for mail receiving purpose in the network.

SMTP stands for simple mail transfer protocol. It is basically used for sending and
receiving the mail.

49) What is RIS and why you use RIS?

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RIS stands for remote installation services. It is used to install image from a Window
server to new hardware. We use RIS because installing the OS every time using a CD
would be more time-consuming.

50) What is “Bootloader”?

Bootloader facilitates the loading of the operating system on the system. It enables the
booting process and gives the OS option to the users while starting the system.

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198 Comments

‫ الثلاثي المرعب‬says:

Thanks :)

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

Raja.R says:

Very useful for me.thank u

Reply

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Thanks a lot

Reply

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>!ts_me?

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https://career.guru99.com/top-50-desktop-support-interview-questions/ 13/58
12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

very useful

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Blues11 says:

difference between incremental backup and differential backup is wrong. Rework that
answer…

Reply

Guru99 says:

Error Fixed! Thanks for bringing this to notice

Reply

Lokesh Sharma says:

A physical drive can have only 4 logical partitions, and 24 extended partitions.

Reply

spandan says:

incremental back up process fast and restoration process slow & complex, archive file
backup not taken
differential back up process little bit slow but restoration process fast & simple, archive
file backup are taken

Reply

RX9 says:

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

‘Archive file backup’ – Are you referring to a full backup? Because neither take a full
backup. A full backup takes a full backup.

Only real difference between diff and inc is what point they use as a reference to
measure the change in data.

Reply

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About encryption and description

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

Halaswamy b mathapati says:

It is very help full

Reply

ayush gupta says:

What is SMTP server or POP server?

it is wrong concept SMTP :SMTP stands for simple mail transfer protocol. it is used for
mail receiving purpose in the network.
POP server
It is basically used for sending and receiving the mail.

Reply

admin says:

Answer Updated!

Reply

Vaibhavi Raut says:

pop is post office protocol

Reply

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

DJ says:

Updated answer is incorrect. The basic difference between SMTP and POP3 is that
SMTP is a message transfer agent used to send the message and POP3 is a message
access agent used to receive the message.

Reply

Ali says:

Both POP3 and SMTP are protocols for handling your email over the Internet. The
difference between them is that the SMTP protocol handles sending new emails,
while POP3 takes care of receiving emails.

You are right DJ.

THANK YOU

Reply

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https://career.guru99.com/top-50-desktop-support-interview-questions/ 22/58
12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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https://career.guru99.com/top-50-desktop-support-interview-questions/ 30/58
12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

janarthanan says:

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Reply

Tawnni says:

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Reply

Dennis Aston says:

I believe 46 is a POINTER record (PTR).

Reply

admin says:

nope

Reply

Fouad l says:

Yes it is Pointer Record (PTR)

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

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Jean Faubter says:

Question 48

SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving
e-mail. … In other words, users typically use a program that uses SMTP for sending e-mail
and either POP3 or IMAP for receiving e-mail. On Unix-based systems, sendmail is the
most widely-used SMTP server for e-mail.

Reply

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

joseph bila says:

Thanks for your interview tips it wil help me to answer all questions regarding desktop

Reply

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

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Thank u so much?

Reply

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Shahid Mukadam says:

Thank you so much, I attended an interview where maximum number of questions were
asked included in this page,
Some more questions were also asked about ITIL , ITSM ,SCCM etc

Reply

Nagesh says:

Good explanation

Reply

Anshuman Gaikwad says:

It will be very helpful.

Thanks a lot ?.

Reply

Pique' says:

Great information. Thank you!

Reply

Bhuvanesh says:

good question and answers

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

vinay says:

Very good guide for preparing for interview

Reply

Priya subhash sawant. says:

It is very useful .. Thank you so much for sharing the interview questions with answers …..

Reply

Robert Korn says:

#8 is only partially correct. You can use a standard LAN cable since most adapters now
are auto-sensing.

Reply

Asees says:

Its very useful and nicequestions

Reply

alham shaikh says:

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

thank you so much it is very useful for me im studying diploma in networking

adminsration

Reply

Akkash says:

Very useful for freshers. Basic info.to crack an interview. Large amt of info. Tq

Reply

sachin shahaji nanaware says:

Thank you so much sir it is very helpful questions. it is very important for me thats
questions.

Reply

Chris says:

Program trouble record? Where on earth did you get that idea from?! PTR is an
abbreviation for “pointer”, hence it’s a “pointer record”.

Reply

Alex Silverman says:

It is corrected.

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Reply

Adarsh says:

Hi Admin,

Kindly share some questions regarding SSCM admin

Thanks & regard

Adarsh

Reply

Kuldeepsinh rathod says:

Thank you?

Reply

Raja says:

Thank you

Reply

Alexander V says:

Thank you for helpful questionary!

Reply

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

faizan says:

pop and smtp answer is incorrect..

Reply

Krishna says:

Thanks for writing. It is updated.

Reply

babu says:

its useful learning those who r interest abt admin side

Reply

Dheerendra singh says:

very usefull thanks

Reply

Vipin pal says:

Very nice questions sir please make more questions . Thank you

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Reply

Prashant says:

Very useful.
Thanks a lot

Reply

Sathiya moorthy says:

Very useful.thanks

Reply

Sid says:

Thanks a lot!!! Defined simply and easily understandable.

Reply

ameen says:

1st I said you a Big THANKS….

It’s very useful questions and answers in an understandable simple language.

Reply

Petrush says:

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Very useful information. Thank you so much for sharing.

Reply

Yasmeen says:

Thank you sooo much

Reply

MREklare says:

Too informative for everyone….

Reply

Pradeep pal says:

Very useful Q sir

Reply

Mahesh bhatt says:

Nice sir

Reply

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Vishnu Sharma says:

Thanks for information of intervew questions answer…

Regards,

Vishnu Sharma

Reply

Vishnu Sharma says:

Thanks for information of intervew questions answer…

Reply

Naushad Afzal says:

Good questions send Active directory questions

Reply

sandip choudhari says:

thanks for this questions and answers

Reply

Mukesh Kashyap says:

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

It is very helpfull for all the persons in IT field. And i am very thankful to you.

Reply

Rahmath says:

Thanks for the above information..it will very help for interviews..

Reply

Sandile Mdunge says:

Thank you very much, very useful questions and answers for interview

Reply

Vimal Bhatt says:

Nice. All are useful questions for Desktop support engineer.

Reply

Mr s says:

Thanks

Reply

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

asmit says:

Do post more questions regarding active directory and office 365 as well. Overall its a
good amount of Q&A. Thanks.

Reply

Naveen sharma says:

It is too helpful for increasing the knowledge and interview clearance

Regards
Naveen sharma

Reply

noor says:

good

Reply

Janak Kumar says:

It is very useful for us,to increase our knowledge

Reply

Mussie Gada says:

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

ty

Reply

Syed Naveedh says:

Good job.?

Reply

Eknath Vibhutr says:

Very useful for interview.

Thank u

Reply

Ashwini Pratik says:

Very easy to understand… And very useful ?

Reply

KANCHAM PAVAN KUMAR REEDY says:

Very useful for me

Reply

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

bharath says:

thank you very much to the creater helps me a lot in learing for the interview

Reply

Pr@sh@nt says:

Add server question and desktop also

Reply

Hanish says:

Thanks a lot

Reply

Shamali Nikhar says:

Very useful thankyou

Reply

Vinesh says:

Very useful questions (thanks)

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

Md Faizan says:

Easy understanding answers

Reply

Sherpard Chingono says:

What a useful information to get ready for the preparation of exams

Reply

suraj p says:

thank you very uswfull

Reply

Farooqui says:

Very informative and simply described… Thank you so much!

Reply

D Suresh says:

Very useful thank you.

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12/01/2024, 09:30 Top 50 Desktop Support Interview Questions and Answers

Reply

sarath says:

thank you

Reply

Prashant shukla says:

Thanx a lot career guru . It is very useful questions. thx again.

Reply

Yassein says:

Awesome!
this is more than a summary of a special books ..
Thank you .

Reply

Amar says:

SMTP (“Simple Mail Transfer Protocol”) is used for sending and delivering from a client to
a server via port 25: it’s the outgoing server. On the contrary, POP (“Post Office Protocol”)
allows the user to pick up the message and download it into his own inbox: it’s the
incoming server.

Reply

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nitin wadhe says:

thankyou so much .
add server questions

Reply

Hemant sharma says:

Thanx for that

It helpful for inteview

Reply

Arun says:

It is very useful .thanks

Reply

prasanna kumar sikhile says:

dear career guru team,

thank you very much for your guidance ,

kindly revise question no 48. it answer was reversed .

POP used for mail receiving purpose. only receiving purpose
smtp used for send and receive .

Reply

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Alex Silverman says:

Answer is updated, Thanks

Reply

Ravindra Takalkar says:

Very Nice Notes desktop support Interview questions and answers.

Reply

Jaya Anna says:

Thank you so much. useful for my Interview.

Reply

Justin Nsabimbona says:

Very Helpful module for writing and interview exam preparation

Reply

M.Kaif says:

It’s a very useful for me . Thankyou

Reply

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jo says:

How many questions are the interviewer going to ask?

Reply

Shravan Kumar says:

Best for interview Q&A

Reply

sanni dixit says:

thank you for help me this question….

Reply

Nakliye says:

Thanks for any other fantastic article. The place else could anyone get that kind of info
in such an ideal way of writing? I have a presentation subsequent week,
and I am at the look for such info.

Reply

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