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Khattar Baydoun
Senior Solutions Engineer
Summary
Results-driven Solution Support Engineer with expertise in Linux admin-
istration, scripting, SQL, PostgreSQL, and API configuration and testing.
Proven ability in troubleshooting, regex for data manipulation, and pat-
tern matching. Experienced in enterprise software and network manage-
ment. Committed to delivering efficient solutions and ensuring optimal
system performance.
#
khattarbaydoun96@gmail.com
Experience
I +961 70 036 790
+ Hamra, Beirut - Lebanon Senior Solutions Support Engineer
ï K. Baydoun
Monty Mobile Dec 2021 - Present
• Exceptional analytical skills in identifying and resolving system is-

Language sues, complemented by advanced proficiency in Unix/Linux envi-
ronments, SQL databases, and production environments.
• English - C1
• Proven ability to enhance customer satisfaction through proactive
bug tracking, feature testing, and personalized training sessions.
• French - C1
• Identified and solved system problems by monitoring system logs,
services, and databases for possible faults.
• Arabic - Native
• Monitored and managed customer databases, hardware, and web
applications to ensure smooth operation.
• Provided technical advice to clients to ensure ease of system use

and a seamless experience.
• Followed up on new features and bugs requested by customers

through a specialized tracking system.
• Tested new system versions to evaluate new features, modules,

and products, and to solve bugs.
• Delivered regular reports on client status and system updates, en-

suring transparency and continuous improvement.
• Participated in enhancement meetings with the RD team to evalu-

ate and improve products.
• Trained clients and guided them through system operations to en-

sure competence and satisfaction.
• Executed deployments on live environments, ensuring minimal

downtime and high reliability.
• Conducted REST API testing and configuration to ensure robust

and secure integrations.
• Experienced in PostgreSQL and SQL for efficient database man-

agement and troubleshooting.
Experience
Technical Support Engineer, Monty Mobile
Monty Mobile Dec 2019 - Dec 2021 (2 years & 1 month)
• Categorized suppliers’ accounts and communicated with carriers, vendors, and clients for technical purposes.
• Configured routing classifications globally, conducted testing, and ensured quality and fraud identification.
• Managed SMSC "Gateway," portal, and ticketing systems, ensuring high-quality traffic and stability.
• Investigated reported cases on traffic quality, system bugs, and disputes, providing reliable routes.
• Played a key role in testing and implementing A2P, P2P, and direct mobile messaging routes.
Java Software Engineer - Internship, Monty Mobile

August 2019 - December 2019
• Spearheaded optimizations that slashed data loading times by 65% through the adoption of efficient coding
methodologies.
• Engineered and delivered a suite of reusable component libraries leveraging J2EE technologies and application
servers, enhancing development efficiency.
• Collaborated within a dynamic 50-member development and design consortium, contributing to major project
milestones and innovative solutions.
• Innovated and deployed a robust API for Yahoo Finance, catalyzing a substantial 50% uplift in subscription
rates.
• Expertly developed high-performance web applications utilizing Java EE technologies, showcasing proficiency
in Java, JavaScript, XML, HTML, CSS3, and Git.
Financial Consultant, MetLife

October 2018 - August 2019
• Delivered tailored financial advice to clients, aligning with their unique needs and objectives.
• Conducted comprehensive research and analysis on financial products, ensuring recommendations were strate-
gic and suitable.
• Skillfully negotiated with financial product providers, securing favorable terms while maintaining meticulous
records.
• Generated and presented detailed financial reports, maintaining transparent and consistent communication
with clients.
• Remained at the forefront of industry trends and product offerings, ensuring advice remained relevant and
informed.
Sales Manager, Seasonal Section, Kado Ghamloush

January 2015 - January 2017
• Enhanced customer engagement by assisting with product selection and processing orders, contributing to a
positive shopping experience.
• Oversaw inventory management and customer service complaints, ensuring issues were swiftly resolved.
• Facilitated seamless coordination between management and other branches to guarantee stock availability.
• Achieved and surpassed sales targets through exceptional customer service, demonstrating keen ability to
meet and exceed company goals.
Education
Masters in Communication and Computer Engineering GPA: 3.42
Lebanese International University - June 2020
BS in Communication and Computer Engineering GPA: 3.12

Lebanese International University - June 2018
Licenses & Certifications

• Full Stack Developer - 29+ hours - LinkedIn
• Software Developer - 30+ hours - LinkedIn
• Cisco CCNA Routing and Switching Certification
• First Place award for best Thesis project at Lebanese International University: Fire Detector self-driven
drone using image processing and machine learning.
Skills
Programming
Back-end Developer,Java Spring, Python, SQL,PostgreSQL, Apache webserver, API configuration and test-
ing, Regex,Android application development, Full-stack development
Technical
Troubleshooting, Customer interaction, Attention to detail, Independent work, Quick learning, Problem-solving,
Self-learning, Oral communication, Training delivery,Customer service
Tools
visual studio, Dbeaver, MSSQL Android studio, Anaconda , Postman API for REST API, Wireshark, Ticketing
System (Zendesk, Jira)
References
Complete college transcripts and additional information are readily available upon request. Please feel free to
contact me at your convenience for any further details or documentation required.

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Khattar Baydoun

Senior Solutions Engineer

• Exceptional analytical skills in identifying and resolving system is-

• Provided technical advice to clients to ensure ease of system use

• Followed up on new features and bugs requested by customers

• Tested new system versions to evaluate new features, modules,

• Delivered regular reports on client status and system updates, en-

• Participated in enhancement meetings with the RD team to evalu-

• Trained clients and guided them through system operations to en-

• Executed deployments on live environments, ensuring minimal

• Conducted REST API testing and configuration to ensure robust

• Experienced in PostgreSQL and SQL for efficient database man-

Java Software Engineer - Internship, Monty Mobile

Financial Consultant, MetLife

Sales Manager, Seasonal Section, Kado Ghamloush

BS in Communication and Computer Engineering GPA: 3.12

Licenses & Certifications

• Software Developer - 30+ hours - LinkedIn

• Cisco CCNA Routing and Switching Certification

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