Scribd
Upload
21 views

mayank_CV

Uploaded by

parik.p88
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
21 views

mayank_CV

Uploaded by

parik.p88
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

MAYANK CHATURVEDI

E - M a i l : shanu0188@gmail.com
Phone: +91 8511987835

PROFILE SUMMARY
• A professional with over 8 years of experience in Banking CPC and Mobilitity department
• having an inborn quantitative aptitude & determined to carve a successful and satisfying career in the industry.
• Conceptually strong with an innovative and analytical approach to the work with an eye for detail.
• Assess client legal hierarchy and the Know Your Customer(KYC) documentation required as per policy. Problem Solving
and Responding to Customer Need. .
• Lead a team of 15 for approving and processing of account opening
• Set up Reconciliatrion process related to VAS services of Adarsh mobile application and Managing complaints &
escalations from clients, related to VAS services ,
• Handled effectively every favorable and unfavorable situation at workplace with fair outcomes.
• Efficiently completed various projects during the curriculum
• Proficient in ensuring continuous interaction with the customer to make sure that area of concern can be worked upon
for improved service levels and setting out quality standards for various operational areas, ensuring a high-quality
customer experience.
• Exceptionally well organized individual with a track record that demonstrates self-motivation, creativity and initiatives
to achieve the set goals.
• Received numerous accolades from senior management for the quality work and performance

CORE COMPETENCIES
Team Lead KYC Knowladge RBI guideline for account opening
Vendor Reconciliation Banking Mobile Application VAS Serices (Payment Gateway)
ORGANISATIONAL EXPERIENCE

Dec’2020-Present- with Jana Small Finance Bank, Ahmedabad as Senior Executive.


Roles:
• verification of KYC documents for various type of savings and current account.
• Ensure adherence RBI guideline for account opening and KYC documention.
• Handle branch complain and take appropriate action to resolve them.
• Responsible for audit and errorless account opening.
• Upload & maintained MOP, PHOTO,SIGNATURE & FD Sweep Facility Activation of account holder in CBS system.
• MIS preparation and provide reports to senior management.
• Duplicate Customer CRN Merging in SFDC System As Dedupt activity.
• Online check CRIL report in RBI site with Customer PAN Card and also verify GST ceritificate onlne.
• Quality Check of team members for error free work.
• Ensure to process the account opening as per given TAT with accuracy.

June’2019-Oct’19 - with SUD Life Insurance, Jaipur as Sales Support.


Roles:
• Works as a coordinator between ZO/HO and regional office.
• Publish sales report on daily/weekly/monthly basis .
• MIS preparation and provide data to ZO & HO.
• Design sales campaign and closely monitor campaign process and announcing qualifier detail
• Handling timely Gift distribution to achievers.
• Ensure engagement and coordination with sales channels and HO.
• Facilitate understanding and management of channel expectations.
• manage and supervise all critical functions through relevant metrics pertaining to Branch operations.
• Management of vendors, new vendor creation ,payments
• Ensure process adherence to all HR Compliance and Regulatory guidelines from time to time..
• Implement existing/new processes in region & Branch office as per system enhancements.

Sep’2012-June’19- with Adarsh Credit Co operative Society , Ahmedabad as Assistant Manager.


Roles:

• Handling a team of 15 for approving and processing of various type of account like CASA/FD/RD/DDS.
• Ensure adherence Society’s circular for account opening and KYC documention
• Analyze information received and assess additional steps required to complete KYC as per procedures.
• Monitoring quality for the processes with a strong focus on service level and aging.
• Monitor the performance of personnel to ensure a productive work environment.
• Coordinate with audit department to resolve errors.
• Various MIS preparation to identify process gape and submit to senior management.
• Coordinate with branches in PAN india for resolve their issues related to account opening process.
• Reconciliation of vendors (Paytm,Mobikwik,RedBus,Amazon,Oxigen)
• Calculation of commission amount received from vendors
• Provide solutions related to VAS services(Recharges,utility bill payment,wallet transfer) to exixsting members
• Responsible to publish Dashboard on daily, weekly, Monthly & yearly basis.

ACADEMIC DETAILS

MBA (Finance & Marketing) 2011


Global Institute of Technology (AICTE Approved).2009-11.
Bachelors in Commerce from Kota University in 2008
HSC from R.S.E.B., in 2005
SSC from R.S.E.B., in 2003

IT SKILLS
• ‘O’Level from Doeacc Society
• Knowladge of SAP,CBS & SFDC
• Windows / 2000/ XP / Windows 8/ 2007
• MS-Word, Excel, Power Point, Internet Operation, Outlook

PERSONAL DETAILS
Date of Birth: 1st Sep 1989
Languages Known: English, Hindi & Rajasthani
Mailing Address: New Jain Colony Near Janta Cinema Baran (Rajasthan) 325205
Status: Married

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy