MAYANK CHATURVEDI

E - M a i l : shanu0188@gmail.com
Phone: +91 8511987835

PROFILE SUMMARY
• A professional with over 8 years of experience in Banking CPC and Mobilitity department
• having an inborn quantitative aptitude & determined to carve a successful and satisfying career in the industry.
• Conceptually strong with an innovative and analytical approach to the work with an eye for detail.
• Assess client legal hierarchy and the Know Your Customer(KYC) documentation required as per policy. Problem Solving
and Responding to Customer Need. .
• Lead a team of 15 for approving and processing of account opening
• Set up Reconciliatrion process related to VAS services of Adarsh mobile application and Managing complaints &
escalations from clients, related to VAS services ,
• Handled effectively every favorable and unfavorable situation at workplace with fair outcomes.
• Efficiently completed various projects during the curriculum
• Proficient in ensuring continuous interaction with the customer to make sure that area of concern can be worked upon
for improved service levels and setting out quality standards for various operational areas, ensuring a high-quality
customer experience.
• Exceptionally well organized individual with a track record that demonstrates self-motivation, creativity and initiatives
to achieve the set goals.
• Received numerous accolades from senior management for the quality work and performance

CORE COMPETENCIES
Team Lead KYC Knowladge RBI guideline for account opening
Vendor Reconciliation Banking Mobile Application VAS Serices (Payment Gateway)
ORGANISATIONAL EXPERIENCE

Dec’2020-Present- with JanaSmall Finance Bank, Ahmedabad as Senior Executive.

Roles:
• verification of kyc documents for various type of savings and current account.
• Ensure adherence RBI guideline for account opening and KYC documention.
• Handle branch complain and take appropriate action to resolve them.
• Responsible for audit and errorless account opening.
• Upload & maintained MOP, PHOTO,SIGNATURE & FD Sweep Facility Activation of account holder in CBS system.
• MIS preparation and provide reports to senior management.
• Duplicate Customer CRN Merging in SFDC System As Dedupt activity.
• Online check CRIL report in RBI site with Customer PAN Card and also verify GST ceritificate onlne.
• Quality Check of team members for error free work.
• Ensure to process the account opening as per given TAT with accuracy.

Dec’2018– June’20- with Oxigen Services India Pvt Ltd , Gurgaon as Deputy Manager.
Roles:
• Closely work with sales team to define sales plan for merchents..
• Monitor the existing portfolio of merchant to track growth/drop, both in number of transactions as well as volume and
plan differentiated campaigns for active/inactive merchents to understand and service their requirement.
• DBS Bank Kiosk Manpower Management for DBS Surat & Chennai.
• Management of vendor invoicing, payments. (Future Group, DBS Bank, Amazon, Yatra, Qwik Cilvr)
• Managing complaints & escalations from clients, related with Amzon GC and DBS KYC.
• Operational Support to Vendors in terms of Technical and Non - Technical.
• Client on-boarding, complaint management, account management for Amazon Gift Cards and Yatra
• Imparting training to Vendors’ Teams (Offline as well as Online)
• Preparing MIS and analysing the revenue and transactional trends of acquired merchants.
• Coordinating with Validation Team, KYC Team and Legal Team to streamline the process, agreements.

Sep’2014-June’19- with Adarsh Credit Co operative Society , Ahmedabad as Assistant Manager.

Roles:

• Handling a team of 15 for approving and processing of various type of account like CASA/FD/RD/DDS.
• Ensure adherence Society’s circular for account opening and KYC documention
• Analyze information received and assess additional steps required to complete KYC as per procedures.
• Monitoring quality for the processes with a strong focus on service level and aging.
• Monitor the performance of personnel to ensure a productive work environment.
• Coordinate with audit department to resolve errors.
• Various MIS preparation to identify process gape and submit to senior management.
• Coordinate with branches in PAN india for resolve their issues related to account opening process.
• Reconciliation of vendors (Paytm,Mobikwik,RedBus,Amazon,Oxigen)
• Calculation of commission amount received from vendors
• Provide solutions related to VAS services(Recharges,utility bill payment,wallet transfer) to exixsting members
• Responsible to publish Dashboard on daily, weekly, Monthly & yearly basis.

June’2011- Sep’2014,with Adani Power Rajasthan Ltd., Baran(Raj), as Junior Officer (Store Department)
Roles:
• Maintaining inward register, stock ledger, and inventory control and computer entry.
• Collecting scrap material from contractors and site.
• Proper sale of scrap by online auction.
• Proper Identification and location of Materials
• Coordination and negotiation with transporters.
• proper documantation of all received material.
• Co-ordination and implementation of material handling and material control procedures
• Strict on the compliance of Material Issue Receipt and other necessary paper works before the handover of items to the
requisition party.
• Material transfer from site to site or site to another party.
• Timely Unloading to avoid detention & demurrage Charges.
• Maintain proper material vehicle entry on SAP and ensure timely unloading.
• Monthly physical stock verification. Co-ordination with client and contractors.
• Maintain records and intimate vendors for shortage of materials or any type of damages

ACADEMIC DETAILS

MBA (Finance & Marketing) 2011

Global Institute of Technology (AICTE Approved).2009-11.
Bachelors in Commerce from Kota University in 2008
HSC from R.S.E.B., in 2005
SSC from R.S.E.B., in 2003

IT SKILLS
• ‘O’Level from Doeacc Society
• Knowladge of SAP,CBS,SFDC
• Windows / 2000/ XP / Windows 8/ 2007
• MS-Word, Excel, Power Point, Internet Operation, Outlook

PERSONAL DETAILS
Date of Birth: 1st Sep 1989
Languages Known: English, Hindi & Rajasthani
Mailing Address: New Jain Colony Near Janta Cinema Baran (Rajasthan) 325205
Status: Married