CV shadreck mukuka

Shadreck Mukuka
IT Specialist
Phone ++260 975772837

E-mail shadreckmukuka17@gmail.com
Address House number 256/131, Garden, Lusaka. Gender Male

Languages English and Bemba Nationality Zambian
NRC 416230/67/1 Date of Birth 30thDecember 1997
Key Highlights
Successfully configured and managed Managed data center operations and server
network systems, ensuring optimal upgrades, maintaining high system uptime and
performance and reliability. performance.
Experienced ICT Specialist and Network Administrator with a strong background in computer science and
network management. Skilled in configuring and designing network systems, managing servers, and
implementing cyber security measures. Proven track record in providing IT support, overseeing help desk
operations, and leading joiner projects. Adept at teaching computer studies and mathematics, developing
curricula, and managing educational technology. Committed to optimizing IT systems and enhancing
organizational performance, with professional affiliation to the Information and Communications Technology
Association of Zambia (ICTAZ).
Core Skills
Network Design and configuration Virtualization
Server Management Communication
Cyber Security Programming
IT Support Technical Training
Education Qualification
2018 – 2020 Diploma in Computer Science STD &
Cisco Network Administrator (CCNA)
Evelyn Hone College
2011 - 2016 GCE O Level

Northmead Secondary School
Work Experience
2021 May – Present Ict Specialist and Network Admin-
Gabri Native Holding
Key responsibilities:
• Configuring and designing network systems to ensure optimal performance
and reliability.
• Supporting and maintaining ERP systems, ensuring smooth business
operations.
• Managing the network infrastructure, monitoring performance, and resolving
connectivity issues.
• Implementing cyber security measures to protect company data and
prevent unauthorized access.
• Providing IT support, troubleshooting technical issues, and resolving user
problems.
• Overseeing help desk operations, ensuring prompt and effective responses to
user queries.
• Leading joiner projects, coordinating resources, and ensuring timely
completion.
• Managing data center operations, ensuring uptime, and optimizing server
performance.
• Administering systems, performing updates, backups, and regular
maintenance tasks.
• Maintaining and updating database items and systems to ensure accuracy
and efficiency.
2021 May – 2022 ICT Specialist and Network Admin

Micro Finance Zambia
• Repaired computers and installed software to ensure functionality and
performance.
• Designed and configured network systems for optimal connectivity and
reliability.
• Managed and upgraded servers to maintain high performance and security.
• Oversaw network operations, ensuring efficient and secure network
performance.
• Implemented cyber security measures to safeguard company data and
prevent breaches.
• Provided IT support, addressed technical issues, and resolved user problems.
• Managed end-of-day (EOD) processes for Flexcube systems, ensuring
accuracy and completeness.
• Performed EOD maintenance to ensure system stability and reliability.
• Created and managed virtual machines (VMs) for various applications and
services.
• Operated the help desk, delivering prompt solutions to user issues and
inquiries.
• Serviced branches, handled technical support, and maintained equipment.
• Led joiner projects, coordinated tasks and resources to ensure successful
completion.
• Managed data center operations, optimized server performance, and
ensured uptime.
2019 May – Aug 2020 Computer Studies Teacher and IT Assistant (Attachments)
Northmead Secondary School
• Taught computer studies and mathematics to students, developing and
delivering lesson plans.
• Maintained records, entered data, and conducted system analysis to support
school operations.
• Prepared monthly reports detailing performance, progress, and other
relevant metrics.
• Developed and implemented curriculum for computer studies and
mathematics, ensuring alignment with educational standards.
• Monitored and evaluated student performance, providing feedback and
support to enhance learning outcomes.
• Managed classroom technology, including computers and software, to
facilitate effective teaching.
• Provided technical support to staff and students, resolving IT issues and
ensuring smooth operation of systems.
Professional Affiliation
Information and Communications Technology Association of Zambia ICTAZ - Full member
Personal Attributes
Critical Thinking Dependable
Innovative Leadership
Flexible Analytical
Integrity Presentable
Referees
Mr. Emmanuel Chikopela - Head of IT

Micro Finance Zambia
Email: echikopela@mfz.co.zm
Lusaka, Zambia.
Phone: +260 97 7785208
Mr. Mike Njuki - Director

Waltnet technologies
Email: miken@neurotechlimited.com
Lusaka, Zambia.
Phone: +260 976223333
Doc Chikwanda johnstone - Group chair

Gabri Native Holding
Email: Johnstone.chikwanda@gnpzambia.co.zm
Lusaka, Zambia.
Phone: +260 59150919

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Shadreck Mukuka

Phone ++260 975772837

Address House number 256/131, Garden, Lusaka. Gender Male

Server Management Communication

Cyber Security Programming

IT Support Technical Training

2011 - 2016 GCE O Level

2021 May – 2022 ICT Specialist and Network Admin

Mr. Emmanuel Chikopela - Head of IT

Mr. Mike Njuki - Director

Doc Chikwanda johnstone - Group chair

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