BTEC Assignment Brief

Qualification
BTEC HND IN COMPUTING

Unit or Component
3: Proffessional Practise
number and title
LO1 Demonstrate a range of interpersonal and transferable communication
skills to a target audience.
LO2 Apply critical reasoning and thinking to a range of problemsolving
scenarios.
Learning aim(s)
(For NQF/RQF only) LO3 Discuss the importance and dynamics of working within a team and the
impact of team working in different environments.
LO4 Examine the need for Continuing Professional Development (CPD) and its
role within the workplace and for higher level learning.

Assignment title Crisis Recovery Management

Assessor
Ms. Rangi Dahanayake

Hand out date

28/11/2024

28/12/2024
Hand in deadline

"XYZ Telecom Ltd." is a telecom company offering mobile services and internet
packages to consumers. Due to the ongoing economic challenges in the
country, the company has been struggling to meet its sales targets. A high-level
analysis shows that the telecom services offered by XYZ are becoming less of a
priority for the general public. Furthermore, the demand for new mobile
phones and broadband subscriptions has declined significantly due to the
increasing financial constraints on individuals.
Vocational Scenario or
Context To address these issues, the company has decided to form a “Sales Recovery
Task Force” and has appointed you as the Head of the Task Force. You are given
the responsibility to identify key strategies and build a team of 10 members
who can help revitalize the sales process. The company management has given
you a timeframe of 7 days to assemble your team, and they expect you to
prepare and submit a comprehensive report within 3 days.

Author: VQAM Page 1 of 8

Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023
 1.1. Design and Deliver a Training Event
You have to design a training event for a team at XYZ Telecom Ltd.
to help improve sales performance. The target audience is a group
of salespeople who need guidance on how to revitalize the sales
process.
1.1.1. Using a variety of communication styles and formats
(e.g., presentations, group discussions, interactive
exercises), demonstrate how you would design and
deliver the event. Be sure to consider the specific
needs of your target audience and adapt your
communication approach accordingly. (P1)
1.1.2. Demonstrate your ability to manage time effectively in
Task 1 the planning of the event. Prepare a timeline for the
event, outlining key activities and their durations. (P2)
1.1.3. Design a professional schedule to support the planning
of an event, to include contingencies and justifications
of time allocated. (M2)
1.2. Evaluate the Effectiveness of Your Communication Skills.
After delivering your training event, evaluate how effectively
your interpersonal and communication skills contributed to
the success of the training.
1.2.1. Reflect on how you used interpersonal skills such as
active listening and adaptability during the design and
delivery of the event. Evaluate the impact of these
skills on achieving the event’s objectives. (D1)
Checklist of evidence The Answer should be Presented in the Report. (1,500–2,000 words)
required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P1 Details of the Learning outcomes are indicated at the bottom of the document
P2 Details of the Learning outcomes are indicated at the bottom of the document
D1 Details of the Learning outcomes are indicated at the bottom of the document

Author: VQAM Page 2 of 8

Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023
 Apply critical reasoning and thinking to a range of problem-solving scenarios
2.1. Demonstrate Problem-Solving Techniques
During the training event, you need to address the problem of declining sales and
customer interest in XYZ Telecom Ltd.’s services. You must use problemsolving
techniques to help the sales team identify potential solutions.
Task 2 2.1.1. Using at least two different problem-solving techniques describe
how you would guide the team through a process of identifying
and addressing the key issues facing the company. Provide
examples of how these techniques would be applied during the
event. (P3)

2.2. Critical Reasoning in Problem Solving

As part of the event, you will need to demonstrate critical
thinking in analyzing the current challenges XYZ Telecom Ltd. is
facing and suggest strategic solutions.
2.2.1. Discuss how you would apply critical reasoning in the design and
delivery of the event. What specific approaches would you take
to help the team think critically about the current business
environment and the challenges the company faces? (P4)
2.3. Research Problem-Solving Techniques

2.3.1. Research and analyze at least three problem-solving

methodologies that could be applied in the design and delivery of
an event. Justify why you selected these techniques and explain
how they would be effective in addressing XYZ Telecom Ltd.’s
sales challenges. (M2)
2.3.2. Justify the use of the problem-solving techniques you researched
in the context of XYZ Telecom Ltd. Provide an explanation for how
each methodology could contribute to resolving the issues faced
by the company. (M3)
Checklist of evidence The Answer should be Presented in the Report.
required
Criteria covered by this task:
Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P3 Details of the Learning outcomes are indicated at the bottom of the document
P4 Details of the Learning outcomes are indicated at the bottom of the document
M2 Details of the Learning outcomes are indicated at the bottom of the document
M3 Details of the Learning outcomes are indicated at the bottom of the document

Author: VQAM Page 3 of 8

Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023
 3.1. Discuss the Importance of Team Dynamics
Your task force consists of 10 members with different skills and experiences.

3.1.1. Discuss the importance of team dynamics in the success or failure of group work.
How can effective team collaboration lead to better problemsolving and higher
performance in the context of sales recovery? (P5)
3.1.2. As part of the task force, you will need to work with your team to develop a
Task 3 strategy for revitalizing XYZ Telecom Ltd.’s sales. How would you approach this task to
ensure effective collaboration and the achievement of your team’s goals? (P6)

3.2. Analyze Team Dynamics

After working with your team, you are required to analyse the roles that team members
play and how those roles affect the team’s overall performance.

3.2.1. Analyze the roles played by each member of your task force. Evaluate how their
individual strengths and weaknesses impact the team’s ability to achieve the shared
goals of sales recovery. (M4)
3.2.2. Critically evaluate your own role and contribution within the team. What
strengths did you bring to the team, and how did you overcome any challenges that
arose in the team dynamics? (D3)

Checklist of evidence The Answer should be Presented in the Report.

required

Criteria covered by this task:

Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P5 Details of the Learning outcomes are indicated at the bottom of the document
P6 Details of the Learning outcomes are indicated at the bottom of the document
M4 Details of the Learning outcomes are indicated at the bottom of the document
D3 Details of the Learning outcomes are indicated at the bottom of the document

Author: VQAM Page 4 of 8

Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023
 4.1. Discuss the Importance of CPD
4.1.1. Discuss the importance of Continuing Professional Development (CPD)
for yourself as the head of the Sales Recovery Task Force and for your team.
How does CPD contribute to learning, growth, and motivation in the
workplace? (P7)

4.2. Review Motivational Theories

In order to improve team performance, you need to understand motivational
theories that can be applied to the workplace.

4.2.1. Review different motivational theories and discuss how they could be
used to motivate your team and improve performance during the sales
recovery process. (P8)

4.3. Development Plan for Future Goals

Task 4 You will need to create a development plan for yourself and your team
members, outlining how each person will continue to develop their skills to
improve sales performance at XYZ Telecom Ltd.

4.3.1. Produce a development plan that includes responsibilities, performance

objectives, and the required skills for both your team members and yourself in
achieving future goals related to sales recovery. (P9)

4.3.2. Justify how CPD and development planning can help build motivation and
improve overall performance at XYZ Telecom Ltd. What specific actions should
be taken to support the continuous development of team members? (M5)

4.3.3. Evaluate a range of criteria that could be used to measure the

effectiveness of CPD in improving individual and team performance. How can
these criteria help in assessing the success of the CPD initiatives? (D4)
Checklist of evidence The Answer should be Presented in the Report.
required
Criteria covered by this task:

Unit/Criteria
To achieve the criteria, you must show that you are able to:
reference
P7 Details of the Learning outcomes are indicated at the bottom of the document
P8 Details of the Learning outcomes are indicated at the bottom of the document
P9 Details of the Learning outcomes are indicated at the bottom of the document
M5 Details of the Learning outcomes are indicated at the bottom of the document
D4 Details of the Learning outcomes are indicated at the bottom of the document

Author: VQAM Page 5 of 8

Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023
 Sources of information to
support you with this N/A
Assignment

Other assessment N/A

materials attached to this
Assignment Brief

FOR L1/2 FIRSTS ONLY: If you have not achieved the Level 2 criteria, your work will be assessed to determine if the
following Level 1 criteria have been met.

Criterion
To achieve the criteria, you must show that you are able to: Unit
reference

Pass Merit Distinction

LO1 Demonstrate a range of interpersonal and
transferable communication skills to a target audience

Author: VQAM Page 6 of 8

Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023
 P1 Demonstrate effective M1 Design a professional
design and delivery of a schedule to support the D1 Evaluate the
training event for a given planning of an event, to effectiveness and
target audience, using include contingencies and
different communication justifications of time application of
allocated. styles and formats. interpersonal skills used
in the design and delivery
P2 Demonstrate effective of a training event.
time-management skills
in planning an event.

LO2 Apply critical reasoning and thinking to a range of

problem-solving scenarios

P3 Demonstrate the use M2 Research the use of D2 Evaluate the overall

of different problem- different problem-solving success of the event
solving techniques in techniques used in the
delivered, in terms of
the design and delivery design and delivery of an
of an event. event. how well critical
reasoning and thinking
P4 Demonstrate that M3 Justify the use and were applied to achieve
critical reasoning has application of a range of the end goal.
been applied to the methodologies in the
design and delivery of design and delivery of an
the event. event.

Pass Merit Distinction

Author: VQAM Page 7 of 8
Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023
 LO3 Discuss the importance and dynamics of
working within a team and the impact of team
working in different environments

P5 Discuss the
M4 Analyse team D3 Critically evaluate
importance of team
dynamics in the success dynamics, in terms of the your own role and
and/or failure of group roles that group members contribution to a group
work. play in a team and the scenario.
P6 Work in a team to effectiveness in terms of
achieve a defined goal. achieving shared goals.

LO4 Examine the need for Continuing Professional

Development (CPD) and its role within the
workplace and for higher-level learning

P7 Discuss the M5 Justify the role of CPD

D4 Evaluate a range
importance of CPD and and development planning
its contribution to own in building motivation.
learning and motivation.
P8 Review different
motivational theories
and the impact they
can have on
performance in the
workplace.
P9 Produce a
development
plan that outlines
responsibilities,
performance objectives
and required skills for
future goals.

Author: VQAM Page 8 of 8

Version: 1.3
Approver: VQAM Lead Public
Date: 19 July 2023