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    hcl resume_Kailash Palai

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    trailokya1089

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    hcl resume_Kailash Palai

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    trailokya1089
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    © All Rights Reserved
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    Download as docx, pdf, or txt
    8 views3 pages

    hcl resume_Kailash Palai

    Uploaded by

    trailokya1089

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Kailash Chandra Palai E-mail: kpalai935@gmail.

    com

    Mobile No: +91- 9611138604

    OBJECTIVE

    To work in an environment that provides a challenging and rewarding career and ensuring a high-level of
    job satisfaction. In the process apart from benefiting my employer, I also except to learn for my overall
    experiences.

    PROFESSIONAL SUMMARY

     Having 5+ years of experience in the area of Production Support and Application Support using
    UNIX, Shell Scripting and Oracle.
     Excellent skills in UNIX, SQL, Good Knowledge Shell Scripting, PL/SQL (Oracle 10g).
     Excellent communication & inter-personal skills with ability in resolving production issues.
     Experience in L1/L2 level of Production Support.
     Responsible for System monitoring as well as health checks of application.
     Good analytical and Problem-solving abilities and provide resolution on support issues with the scope
    of support as per the Service Level Agreement (SLA)
     Monitoring the production server and providing support to client in 24 / 7 basis.
     Flexibility and Adaptability in regards with new technologies and environments.

    ORGANIZATIONAL DETAILS

     Currently working as a Software Engineer with HCL Technologies Ltd Bangalore.

    TECHNICAL SKILLS

    Operating System : Windows Family, Unix


    Database : Oracle 10g
    Language : Unix, Shell script, Sql,Plsql,
    Tools : Control-m, Autosys, ServiceNow, Toad, Putty, Sql Developer

    PROFESSIONAL QUALIFICATION
     Master in Computer Application (MCA) affiliated to BPUT .

    PROJECT #1: BANKING DOMAIN

    Title : MATRIX (Trading management system)


    Client : Deutsch Bank
    Project Type : Production Support & Application support
    Team Size :8
    Environment : UNIX
    Database : Oracle 10g
    Tools : Service now, control-PuTTY, Sql Developer
    Duration :Jun 2020 to till date

    Description:

    Matrix-Daily PFE is a credit risk calculation Engine Matrix projects implements a cross product
    credit risk Engine based on a distributed processing architecture. it calculates and reports CEES,
    PFES (current credit Exposure and projected future exposure) Results using Monte-Carlo simulation
    methodology over various time points. monte_carlo methodology provides more accurate credit
    reporting.

    Responsibilities:

     Responsible for providing L1/L2 level support depending on priority of issue to meet client SLA.
     Identify tasks from Ticket Lists assigned in SERVICENOW.
     Perform the daily health check of the application on production environment.
     Completing the assigned work as per the SLA.
     Involving with ITIL Incident Management process.
     Have Written SQL queries as per requirement.
     Monitoring & scheduling Control-m Jobs.
     Managing Log files and log information.
     Interacting with clients and analyzing the business requirement.
     Reporting the technical issue to the respective teams.
     Resolving and closing Ticket Issues.
     Taking full ownership of the application at the time of on call.
    PROJECT #2: TELECOM DOMAIN

    Title : ULTIMA
    Client : Nokia
    Project Type : Production Support & Application Support
    Team Size : 11
    Environment : UNIX
    Database : Oracle 10g
    Tools : Service now, Autosys, Crontab, Putty, Sql developer
    Duration :Jun 2018 to Jun 2020

    Description:
    ULTIMA (User, License usage, Tool and Installation Management Application) is a web application that
    manages all tool and application related information (Tools, Applications, Releases, IT Services
    and users) in Nokia Networks. ULTIMA provides centralized information storage and management
    used for Tools, Application, Users and Support network

    Responsibilities:

     Responsible for providing L1 level support depending on priority of issue to meet client SLA.
     Identify tasks from Ticket Lists assigned in Bmc remedy.
     Completing the assigned work as per the SLA.
     Involving with ITIL Incident Management process.
     Have Written SQL queries as per requirement.
     Monitoring & scheduling Autosys Jobs.
     Managing Log files and log information.
     Give the status report of tickets to Lead & Manager.

    Kailash Chandra Palai.

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