Maleeq John ADML- Copy

John Temitope Maleeq
Administrative Manager
TEL: PERSONAL SUMMARY
T: 08102828308
A confident and reliable Senior Administrative Manager with extensive
practical experience of overseeing, leading, training, investigating and
Email: solving product and service complaints. Possessing an eye for detail and
Johntemi4141@gmail.com
able to multi-task under pressure. An excellent communicator and can
relate well with people at all levels and has the flexibility of working
well as part of a team and on my own.
ACADEMIC QUALIFICATIONS
HEGT university, Cotonou, Benin Republic (B.Sc. Computer Science)

- 2020
Higher National Diploma (HND) Computer science
The Federal Polytechnic Ado Ekiti, Ekiti state 2011 – 2013
National Diploma (ND) Computer science
The Federal Polytechnic Ado Ekiti, Ekiti state 2009 - 2011
SSCE
St. Augustine Comp High School, Ekiti State 2001 – 2007
WORK EXPERIENCE
MotionYield Ltd NG.

2021- Till date.
Administrative Manager/IT
Responsibilities:
 Overseeing and assessing customer service staff activities and

providing them with regular performance-related feedback.
 Strategizing and monitoring the daily activities of customer service

operations.
 Assisting customer service staff with duties where required.
 Training staff in areas of customer service and company policies.
 Monitoring and authenticating returns, exchanges, and voids.

 Investigating and solving customer service complaints.
 Assisting with the development and implementation of service

policies and explaining these to staff and customers.
 Performing additional duties where needed.

TEK - EXPERTS NIGERIA LIMITED
Customer Support Specialist EMEA
. 2019-2021
Responsibilities:
 Providing end-user support for all PC based hardware,
REFREE: applications and services
Available on request
 Receiving inbound calls from customers from UK, USA, INDIA,
PHILLIPINES, SOUTH AFRICA, UAE etc.
 Troubleshooting all Microsoft related issues with customers
globally
 Active directory and cloud implementation.
 New user setup and orientation including installing and
configuring workstations, software, telephone services, network
printing, etc.
 Maintain and provide support for all IT infrastructure.
 Provide tier 1 and tier 2 support and troubleshooting.
 Troubleshoot OS, network and storage related issues.
UNITED BANK FOR AFRICA PLC

Uba plc, Ilorin, Nigeria
Administrative Officer June – December 2019
Responsibilities:
Deliver timely customer services in person, over the phone or across multi-
communication channels in line with established customer service
standards.
Respond to customer enquiries, needs, concerns and suggestions in a timely

manner to improve and maintain quality of service in line with performance
measures.
Promote Council programs and services and educate customers to enable

their easier access to Council services, technology and information.
Assist in the delivery of enhanced business systems and processes in

consultation with internal and external customers and stakeholders.
Act as a ‘Process Champion’ and actively participate in the review,

development and implementation of customer service improvement
initiatives.
Promote the positive and collaborative culture and values of the

organization through open, fair and transparent decision making and ethical,
professional behavior.
Work in collaboration with and assist the team, manager and other key
stakeholders to achieve business unit goals.
ACCESS BANK PLC
Ilorin, Nigeria
Administrative Officer/ Customer Support Officer Oct 2015 – May 2019.
Responsibilities:
 Answer general questions and redirects misplaced calls
 Collect and validates complete data required to process
 Provide support and coaching to peers
 Participate in continuous improvement workshops and

project
 Complete necessary research to advance inquiries that are

complex or have individual focus to next level of HR or
identified SME
 Manage all supported channels (phone, email, employee

self-service portal, postal mail, fax)
 Generate reports and communications to HR and other

personnel as needed
 Identify and support enhancements of processes to improve

effectiveness and efficiency
 Researches and analyses each situation thoroughly to ensure

information to the customer is accurate, complete and timely
2014 – 2015
YOUTH CORPER, NYSC (AMARBOR COMMUNITY SECONDARY
SCHOOL, AGWU, ENUGU STATE)
 Mathematics, physics and computer teacher
2010– 2011
INDUSTRIAL TRAINEE,
NIGERIAN AGIP OIL COMPANY, PORT-HARCOURT

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John Temitope Maleeq

HEGT university, Cotonou, Benin Republic (B.Sc. Computer Science)

Higher National Diploma (HND) Computer science

The Federal Polytechnic Ado Ekiti, Ekiti state 2011 – 2013

National Diploma (ND) Computer science

The Federal Polytechnic Ado Ekiti, Ekiti state 2009 - 2011

MotionYield Ltd NG.

 Overseeing and assessing customer service staff activities and

 Strategizing and monitoring the daily activities of customer service

 Assisting customer service staff with duties where required.

 Training staff in areas of customer service and company policies.

 Monitoring and authenticating returns, exchanges, and voids.

 Assisting with the development and implementation of service

 Performing additional duties where needed.

UNITED BANK FOR AFRICA PLC

Administrative Officer June – December 2019

Respond to customer enquiries, needs, concerns and suggestions in a timely

Promote Council programs and services and educate customers to enable

Assist in the delivery of enhanced business systems and processes in

Act as a ‘Process Champion’ and actively participate in the review,

Promote the positive and collaborative culture and values of the

Administrative Officer/ Customer Support Officer Oct 2015 – May 2019.

 Collect and validates complete data required to process

 Provide support and coaching to peers

 Participate in continuous improvement workshops and

 Complete necessary research to advance inquiries that are

 Manage all supported channels (phone, email, employee

 Generate reports and communications to HR and other

 Identify and support enhancements of processes to improve

 Researches and analyses each situation thoroughly to ensure

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