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    Taiwo A. Ayankoya CV

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    A. kenny
    Agnes Taiwo Ayankoya is seeking a challenging opportunity to enhance her knowledge and skills. She has a year of experience in customer service at Access Bank and previously served as a teacher during her NYSC year. She holds an MSc in Zoology from University of Ibadan and BTech in Zoology from Ondo State University of Science and Technology. Her contact information and areas of expertise are provided.

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    Taiwo A. Ayankoya CV

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    A. kenny
    48 views2 pages
    Agnes Taiwo Ayankoya is seeking a challenging opportunity to enhance her knowledge and skills. She has a year of experience in customer service at Access Bank and previously served as a teacher during her NYSC year. She holds an MSc in Zoology from University of Ibadan and BTech in Zoology from Ondo State University of Science and Technology. Her contact information and areas of expertise are provided.

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    TAIWO A. AYANKOYA CV

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    Agnes Taiwo Ayankoya is seeking a challenging opportunity to enhance her knowledge and skills. She has a year of experience in customer service at Access Bank and previously served as a teacher during her NYSC year. She holds an MSc in Zoology from University of Ibadan and BTech in Zoology from Ondo State University of Science and Technology. Her contact information and areas of expertise are provided.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    48 views2 pages

    Taiwo A. Ayankoya CV

    Uploaded by

    A. kenny
    Agnes Taiwo Ayankoya is seeking a challenging opportunity to enhance her knowledge and skills. She has a year of experience in customer service at Access Bank and previously served as a teacher during her NYSC year. She holds an MSc in Zoology from University of Ibadan and BTech in Zoology from Ondo State University of Science and Technology. Her contact information and areas of expertise are provided.

    Copyright:

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    Download as pdf or txt
    of 2

    AGNES TAIWO AYANKOYA

    M.Sc in view | B.Tech

    CLIENT SERVICES|ADMINISTRATION|PROJECT MGT|BUSINESS|DESIGNS

    CONTACTS

    Ajobo, Ojoo, Ibadan taiwoagneso@gmail.com +234 81 0014 9092

    PROFESSIONAL SUMMARY

    I am a dedicated, detail and result oriented professional seeking for a challenging opportunity to learn and enhance
    my knowledge, interpersonal and technical skills. I am an avid team player and can learn concepts quickly.

    An accomplished analytical thinker and passionate problem solver with a year of Customer experience in the
    Financial (Banking) Industry. I can listen well, understand and interpret regulations and make accurate operational
    decisions regarding customer’s enquiries, requests and complains. Keen to work in a professional & challenging
    environment where I can contribute strong background to research implementation and administrative services,
    along with a unique drive for excellence & success to the organization in a career capacity.
    PERSONAL DATA
    Sex: Female
    Date of Birth: 22nd April 1997
    Marital Status: Single
    Health Status: Very Good

    WORK EXPERIENCE

     Contact Center Agent July, 2022 – Till date


    Access Bank Plc.

     Responsible for taking incoming calls from customer via Avaya application.
    • Ensured that all interactions with customers are correctly and completely logged on Customer Relationship

    Management (CRM) in compliance with all relevant regulations and policies through appropriate control
    Systems to minimize and mitigate risks.

    • Ensured that all changes and updates of regulations, rules or guidelines and periodic compliance changes are
    strictly adhered to in order to provide superior values to customer and the general market.
    • Ensured that appropriate levels of confidentiality and discretion are maintained throughout the contact center
    monitoring processes.

    • Monitored and tested new contact center technologies and procedures such as filling of chargeback directly on
    CRM.

    • Conscious adherence to regulations, codes, rules, and directives, as may be issued from time to time by the
    Contact` Center.

     National Youth Service Corps (NYSC) Jun. 2019 – May 2020.


    Mamman Guyegi Secondary School, Edu, Kwara State.

     Managed the activities of the students via proper register and attendance
     Observed students’ performance and ensured students documents are well kept.
     Prepared lesson notes outline and plans in assigned subject area.
     Prepared the students for both internal and external examinations.
     Communicated complex ideas in a simple but entertaining manner
     Ensured quality teaching by following education board standards

    EDUCATION

     Master’s Degree: M.Sc in Zoology Apr. 2021– Till date


    Unversity oIbadan.

     Bachelor’s Degree: B. Tech in Zoology Nov. 2013 - Mar. 2019


    Ondo State University of Science and Technology.
    Second Class

    PROFESIONAL QUALIFICATIONS AND TRAININGS

     Customer Service Foundation August, 2022


    LinkedIn Learning

    PROFESSIONAL SKILLS TECHNICAL SKILLS


     Strong interpersonal and communication (both verbal Software Skills
    and written) skills and ability to effectively workwithin Numerical and Analytical Skills
    a diverse workforce. Proficient in the use of Microsoft
    Office applications
    Excellent communication, interpersonal,organizational, Project Management
    leadership, and problem-solvingskills. Skilled in change Good communication and
    management & business acumen. interpersonal skills

     Proficiency in organizing, coordinating, and communicating Data Analysis


    with senior executives and other employees within the
    organizations.
    REFEREES
     Good command in computer skills with ability tobecome Available on request
    familiar and firm with new programs and software’s.

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