BUS STUDIES
BUS STUDIES
BUS STUDIES
SEPTEMBER 9, 2024
PRINCETON COLLEGE
9/33 OLATUNDE ONIMOLE STREET, SURELERE LAGOS.
Weeks Topics Sub-Topics
1 Review of Third Term’s Review of Second Term’s Examination
Examination Questions Questions
A. Meaning and description of the
The Reception Office reception office
B. The Receptionist:
i. Meaning
ii. Qualities of a receptionist
iii. Importance of a
receptionist
2 Duties of a Receptionist
i. How to receive and treat visitors
ii. Procedures involved in answering
a telephone call
iii. Appropriate office dress code for
workers
3 The Document Handled i. Documents handled by a
by a Receptionist receptionist
ii. Uses of the documents handled
by a receptionist
iii. Meaning of office procedure
iv. Importance of office procedure
4 Office Correspondence i. Meaning of office correspondence
ii. Purpose of office correspondence
iii. Types of office correspondence
iv. Procedure for handling mails in
office correspondence
5 Trade A. Meaning of Trade
B. Forms of Trade:
i. Home trade (Wholesale
trade and Retail trade)
ii. Foreign trade (import,
export and entrepot)
C. Importance of trade
Aids to Trade
A. Services that aid trade:
i. Banking
ii. Advertising
iii. Insurance
iv. Communication
v. Transport
vi. Tourism
vii. Warehousing
viii. E- commerce
B. Role of the Customs and Excise
Department in foreign trade
Content
1.Explain the following terms
i. Shorthand
iii. Stenography
H.B. Pencil
A radio tape for dictation
Shorthand pad
Shorthand textbook & key
A chair and a table.
2. Define Daybook (Journal)
Sales Journal or sales daybook: - This is the book of original entry that is used
to record all credit sales.
Returns inward daybook/sales return journal: - This is the book of original used
to record sales returns.
3. Tunde Ayala sold some goods in the month of March. Enter the following in
his Sales Daybook.
Sold to
Nigercem ltd:
May 12 20 bags of
cements @
$1850 each
Sales A/C cr
37000
50200
a. They are large and complex organization, which are costly to form
b. A public limited company lacks privacy and its activities and records are
under constant public view.
c. Annual reports and accounts must be published.
d. All information required by the Companies and Allied Matters Act and its
amendments, have to be disclosed in annual report and accounts.
e. Private individuals’ shareholders, who own few shares, may not be able
to influence company policy.
Invoice
Debit note
Credit note
Cheque
Statement of account
PETTY CASH VOUCHER: This is the document, which covers small payments
for expenses credited to the petty cash book.
CHEQUE: This is an unconditional order in writing addressed by the drawer to
the banker to pay on demand a specified sum of money to the person named as
payee on the cheque
CREDIT NOTE: This is a document sent by the seller to the buyer to correct an
overcharge.
It improves accuracy
Duration: 40 Minutes (Period 2)
Content
Public and private organisations are regularly besieged by visitors from all
walks of life for various activities. Most large businesses and medium-sized
firms usually have a special room, where all visitors to the organisation are
received and directed, to the different offices they wish to visit.
The reception office is where visitors to an organisation are received, directed
and attended to. It is the first point of physical contact with a company or an
establishment.
The way a client or customer is received influences his assessment of
the organisation. This is why some organisations makes the reception
office cosy and imposing.
The equipment commonly found in a reception office:
• Reception desk and good office
• An office chair for the receptionist
• Chairs for guests, while waiting.
• Wall clock
• Calendar
• A table to hold magazines, fliers about the organisation or to
provide guests with a place to put their laptop or baggage
while waiting.
• Staplers etc.
Who is a Receptionist?
A receptionist is an important member of the business organisation.
He/ She is the point of communication between the organisation and
the external environment.
The receptionist is a staff of an organisation, who is usually in the waiting area
of an office, such as lobby or front office, and responsible for receiving and
directing visitors to the organisation.
The receptionist is usually the first person a visitor sees, immediately after he or
she enters an organisation. This is because the reception office is usually
located, near the main entrance of the building.
QUALITIES OF A RECEPTIONIST
Mainly there are two kinds of qualities of a receptionist, which are job qualities
and personal qualities.
The job qualities are the qualities that the job or the organization requires from
the receptionist. i.e., on the job quality, while the personal qualities are the
qualities that the receptionist must possess before going to apply as a
receptionist.
Job Qualities
1. Must be punctual
2. Must be hardworking
3. Must be truthful
4. Must have experience of the job
5. Must be careful at work
6. Must be ready to accept local training
Personal Qualities
EVALUATION (classwork)
ASSIGNMENT
Content
EVALUATION (classwork)
1. Describe three (3) procedures in receiving telephone calls?
2. Identify two (2) ways in which a receptionist can receive a visitor.
Period 2
Duration: 40 Minutes
Content
Documents handled by a receptionist are used in making work easier in the
office and enables the receptionist to carry out her responsibility effectively.
A Visitors’ Book
6. TELEPHONE DIRECTORY
This is current and updated information about important places, offices and the
telephone contacts and addresses within the state or country. It is the duty of the
receptionist to keep this information and study it, so as to know telephone and
address contacts of organizations around the country.
A telephone directory is useful to a receptionist, especially for easy tracing of
customers and suppliers’ telephone numbers.
7. THE DIARY
Diary is another document that a receptionist must keep.
A diary is a record book for keeping daily activities. The receptionist uses it to
record all future appointments, interviews and meetings. It contains spaces with
dates for recording daily events and information.
EVALUATION (classwork)
Take the CBT on this topic - Duties of a receptionist.
CBT duration: 10 minutes.
ASSIGNMENT
1. Discuss two (2) types of visitors.
2. On page 3 of the Business Studies book two, identify the acceptable and
unacceptable dress codes.
Week 3
Duration: 40 Minutes (Period 1)
Content
1. Business letters
2. Office letter
3. memorandum
OFFICE LETTERS
These are the letters that come into the organization and sent out by the
organization. Letters that come into the organization or company are referred to
as incoming mails while those letters sent out are called outgoing mails. The
volume of incoming and outgoing mails depends on the following:
TYPES OF MAILS
1. Incoming mails
2. Outgoing mails
3. Internal mail
INCOMING MAILS: These are the letters, parcels, documents being received
in an organization. In a large organization, incoming mails will be opened,
recorded, sorted and distributed to the various units.
It contains the followings:
OUTGOING MAILS: These are letters, parcels and documents going out of
the organization.
Letters going out of the company will usually be sorted into two categories:
Such internal mail may include application for leave, letter reporting a sick
worker to the personnel manager, letter of promotion.
The incoming and outgoing mails should be handled promptly and efficiently.
Mails come into the organization by hand, through the post or through
electronic means.
BUSINESS LETTERS
These are always typed on letter head paper of the prospective company and
copies are made from the original copy using carbon paper in between the
papers. It is normal to put subject heading on business letter so as to know at a
glance the subject matter of the letter. In a fully block letter, the subject
heading, if any, is typed at the left-hand margin and underscored if it is in lower
case.
MEMORANDUM
PRINCETON COLLEGE
________________________________________________________________
_____________
From: To:
Subject: ………
EVALUATION (Classwork)
From options A- D, Choose the correct option
HANDLING OF MAIL
Mails may be defined as letters, postcards, papers and parcels to be sent by post.
Mails come into an office either by hand or by post. Mails coming by hand are
signed for by the receiving clerk or the receptionist.
INCOMING MAILS
Mails that are received through the post are either delivered by post men or
private mail bags by post office clerks.
In whatever form mails come into an office, they are opened, sorted and date-
stamped by authorized persons.
This is used to record incoming mails after which they are sent to the
persons/officers that will attend to them or distributed simply to different
departments concerned.
FROM
DATE SUBJECT FILE NO ATTENTION TO
WHO
OUT-GOING MAILS
When action is taken on an incoming mail, a reply is sent to the writer. Such
an outgoing mail will be registered in an outgoing mail register.
ASSIGNMENT
1. Draft letters, emails or memos which includes writing a complaint letter,
scheduling a meeting or responding to business inquiries.
2. Define enclosures and give three (3) examples.
Week 4
Duration: 40 Minutes (Period 1)
TEACHING METHODS: The students are divided into small groups, the
teacher creates a scenario where one group prepares sales documents like
invoices, while the others prepare purchase orders and payment receipts.
TEACHING AIDS: Sample of the sales and purchases documents
VIDEO LINK: https://www.youtube.com/watch?v=BJ1WuXQE8fo
https://www.youtube.com/watch?v=QtMYE1f-g1o
Content
OFFICE DOCUMENTS
Office documents are official papers used in transaction of business between
organizations to another.
Office documents can be classified into (i) sales documents and (ii) purchase
documents.
1. Letter of Enquiry
2. Catalogue
3. Quotation
4. Price list
5. Order
6. Statement of account
7. Credit note
8. Debit note
In the course of buying and selling of goods and services, these are lots of
documents that must be involved for the following purposes. They include:
1. Record Keeping
2. Documenting evidence of transactions between the buyer and sellers
3. Valid contract.
Sales Documents: These are documents used in keeping records of all sales
transactions. They keep record of what is sold either in cash or credit. Examples
are invoice, debit note, credit note, quotation, price current etc.
i. Sales Invoice: This is like a receipt given to the buyer by the seller,
showing the types of goods bought, quality, price per unit and the total
quantity
bought.
ii. Quotation: A quotation is also called a price list. It contains lists of
goods and their prices. It is sent to the buyer by the seller and also
contains illustrations on the goods
iii. Catalogue: A catalogue is sent to the buyer by the seller, as a reply to the
letter of enquiry. The catalogue is a list of goods in stock available for
sales
iv. Price list: This is a document sent by the seller to the buyer indicating
current prices ruling in the market at the time the goods or document is
sent
v. Delivery Note: Also called dispatch note, it is usually sent to the buyer to
show the goods that have been supplied to him based on his request.
vi. Credit Note: This is a document sent by the seller to the buyer who is a
debtor indicating that his accounts have been credited. The seller sends a
credit note for the following reasons:
b. When the seller sends less or few goods for the number of goods ordered
a. When the buyer has bought goods with the wrong price tag. E.g. A
book of N15 carrying a price tag of N5 (Undercharged)
b. When the seller sends more goods to the buyer than required
ASSIGNMENT
PURCHASE DOCUMENTS
Purchase documents: These are documents used in keeping record of
purchases in the organization. E.g., order note, enquiry note etc.
c. Cheque:
Parties to a cheque
1. Payee: The person whose name is written on the cheque, that is the
person to whom the cheque is payable.
2. Drawer: The owner of the current account, that is, the person who issued
and signed the cheque.
3. Drawee: The bank from where the money is cashed. This is the bank
whose name is printed on the cheque. E.g., Union bank, Eco bank, First
Bank etc.
EVALUATION (Classwork)
HOMEWORK
Prepare a PowerPoint slide on the topic (trade) page 20-21 of the Business
Studies book two.
Week 6
Duration: 40 Minutes (Period 1)
Topic: TRADE
OBJECTIVES: At the end of the lesson, students should be able to:
i. explain the meaning of trade.
ii. describe forms of trade.
iii. differentiate between home trade and foreign trade.
iv. list the benefits/importance of trade.
REFERENCE TEXT: Business Studies for Junior Secondary School Book
One by O.A. Lawal, F.O.C.Ezeah, J.E.Yaro, etal. Pages 20-21
TEACHING METHODS: The students will be divided into small groups. The
teacher would have assigned a pre-class reading to the small groups on home
and foreign trade concepts. Class time will be used for interactive discussions.
TEACHING AIDS: Study materials, diagrams of trade
VIDEO LINK: https://www.youtube.com/watch?v=Ywt0NNIs0eU
https://www.youtube.com/watch?v=EfIi79C18aE
Content
DEFINITION OF TRADE
Trade is defined as the exchange of goods and services between buyers and
sellers at an agreed price. It is the buying and selling of goods and services at an
agreed price.
When goods are handed over to the buyers and there is exchange of ownership,
the process of handing over the goods is called delivery. Trade is broadly
classified into home trade and foreign trade. However, buying and selling
takes place very often in a market.
FORMS OF TRADE
a. Home Trade
b. Foreign trade
HOME TRADE
Home trade is the buying and selling of goods and services within the boundary
of a country. For example, a yam trader at Onitsha selling to her customer in
Lagos.
Home trade can also be called domestic trade or internal trade or national
trade. It can be divided into two (2):
1. Wholesale trade
2. Retail trade
WHOLESALE TRADE
A wholesaler is the trader who buys goods and services in large quantities from
the producer to sell in small quantities to the retailer.
Wholesale trade is the process or system of buying in large quantities from the
producer and selling in small quantities to the retailer.
A retailer is a trader who buys goods in small quantities from the wholesaler
and sells in units to the consumer.
However, retail trade is the process of buying in small quantity from the
wholesaler and selling in bits or units to consumers.
FOREIGN TRADE
Foreign trade is the selling of goods and services between one country and
another. Example of this trade could be between Nigeria and Germany. It can
also be called external trade or international trade and it is divided into two
(2) types namely:
For example, a company buying goods from a foreign country and selling it
to another foreign country.
DIVISION OF TRADE
IMPORTANCE OF TRADE
EVALUATION (classwork)
Attempt the essay questions 1-3 on page 26 of the Business Studies Book Two.
Period 2
Duration: 40 Minutes
Content
By the expression “Aids to Trade” we mean those things or agents that assist
buying and selling of goods and services. The aids to trade make trade easy and
for this reason they are called aids to trade or ancillary to trade.
1. Insurance
2. Banking
3. Transportation
4. Warehousing
5. Advertising
6. Communication
7. Tourism
1. Collection of various dues like import duties and excise duties. Import
duties and excise are money paid for imported goods while excise duties
are paid on locally produced goods.
2. Control the flow of goods in and out of the country.
3. Collection of information and facts about trade to help planning by the
government.
4. Supervision of bonded warehouses. Bonded warehouses are where
imported goods are kept till duties are paid on them.
EVALUATION (Classwork)
Attempt the CBT (office documents) on the Eddufice platform.
HOMEWORK
Write down four (4) differences between the Customs and Excise Department
and the Immigration Department.
Week 8
Duration: 40 Minutes (Period 1)
OBJECTIVES: At the end of the lesson, the students should be able to:
i. define filing.
ii. identify the importance of filing.
i. state the characteristics of an efficient filing system.
ii. identify the classification of filing systems.
REFERENCE TEXT: Business Studies for Junior Secondary School Book
Two, by O.A. Lawal, F.O.C.Ezeah, J.E.Yaro, etal. Page 11
TEACHING METHODS: The students will watch a video on the different
types of filing systems (alphabetical, numerical, subject-wise, etc.). They will
identify and discuss the features of the various filing systems.
TEACHING AIDS: A file jacket, audio-visual tapes
VIDEO LINKS: https://www.youtube.com/watch?v=3f-6XBeupao
https://youtu.be/ApSVztmcsjU
Content
MEANING OF FILING
Filing is the systematic storing of letters and other documents. It also means
keeping the document in a safe place and being able to access them quickly.
IMPORTANCE OF FILING
Filing is important for two reasons, these are:
1. The preservation of correspondence and other documents.
2. Availability of information makes for ease of reference.
However, the size of a business or an organisation will determine the number of
files to use and the number of file cabinets in which to keep the file.
FILING SYSTEMS
Filing systems can vary from one organization to another. The type of system
adopted depends on how large an organization is. A filing system can either be
centralised or departmentalised.
Centralised filing means that all the files are kept and controlled together in
one room under the care of one or more clerks.
Departmental filing means that every department keeps its own file. It is a
filing system, which allows every department to maintain a separate filing
method.
1. Electronic filing method: In this method, the computer system is used for
storing valuable information for easy retrieval. Hard discs, compact discs and
flash discs are used to file and store information.
2. Alphabetical filing method: In alphabetical filing, the documents filed are
arranged according to the letters of the alphabets (from A - Z).
3. Numerical filing method: When using the numerical filing method, every
folder must be numbered and arranged in numerical order.
4. Geographical filing method: In this method, letters are filed according to
their places of origin or their destination.
5. Subject filing method: In this case, filing is done according to topics which
can still be arranged either in alphabetical, numerical or geographical order.
6. Chronological filing method: In this method, letters are filed according to
the dates received (i.e., files are arranged in a time sequence).
EVALUATION (Classwork)
Duration: 40 Minutes
Hard copy(physical)
Week 9
Duration: 40 Minutes (Period 1)
Content
Work can be defined as any official activity that a person is engaged in, in
order to earn a living.
Work is important because it is from the work people do that, they earn salary
or wages for the up-keep of their families. From the income earned, people can
pay the school fees of their children/wards, provide food, shelter and clothing
for their families, etc. As such, engaging in work helps people to sustain their
families.
This means consciously choosing to have a positive state of mind and giving
your best at your work.
It is the responsibility of every individual to decide what his or her attitude will
be. The key to right attitude to work is responding well to those things that
makes an organization, group or person successful.
Period 2
Duration: 40 Minutes
EVALUATION (classwork)
1. What does it mean to have the right attitude to work?
2. List five (5) behaviours of people with the negative attitude to work.
Week 10
Duration: 40 Minutes (Period 1)
Content
g. It will result to more patronage and goodwill (promotes good image of the
business).
Duration: 40 Minutes
EVALUATION (classwork)
Attempt the CBT (Right attitude to work 2) on the Eddufice platform.
Homework
Identify five (5) effects of devotion to duty in an organisation and the economy.