Roll. No. .........................

Question Booklet Number

O.M.R. Serial No.

B.A. (SEM.-I) EXAMINATION, 2021-22

21 OFFICE MANAGEMENT &
SECRETARIAL PRACTICE
Question Booklet
Paper Code Series
A3 5 0 1 0 1 T B
Time : 1 : 30 Hours Max. Marks : 100
Instructions to the Examinee : ijh{kkfFkZ;ksa ds fy, funsZ'k %
1. Do not open the booklet unless you are 1. iz'u&iqfLrdk dks rc rd u [kksyas tc rd vkils
asked to do so. dgk u tk,A
2. The booklet contains 100 questions. 2. iz'u&iqfLrdk esa 100 iz'u gSaA ijh{kkFkhZ dks fdUgha
Examinee is required to answer any 75
75 iz'uksa dks dsoy nh xbZ OMR vkUlj&'khV
questions in the OMR Answer-Sheet
provided and not in the question booklet. ij gh gy djuk gS] iz'u&iqfLrdk ij ughaA ;fn
If more than 75 questions are attempted Nk= }kjk 75 ls vf/kd iz'uksa dks gy fd;k tkrk
by student, then the first attempted 75
gS rks izkjfEHkd gy fd;s gq, 75 mÙkjksa dks gh
questions will be considered for
evaluation. All questions carry equal
ewY;kadu gsrq lfEefyr fd;k tk,xkA lHkh iz'uksa
marks. ds vad leku gSaA
3. Examine the Booklet and the OMR 3. iz'uksa ds mÙkj vafdr djus ls iwoZ iz'u&iqfLrdk
Answer-Sheet very carefully before you rFkk OMR vkUlj&'khV dks lko/kkuhiwoZd ns[k
proceed. Faulty question booklet due to ysaA nks"kiw.kZ iz'u&iqfLrdk ftlesa dqN Hkkx Nius
missing or duplicate pages/questions or ls NwV x, gksa ;k iz'u ,d ls vf/kd ckj Ni x,
having any other discrepancy should be gksa ;k mlesa fdlh vU; izdkj dh deh gks] mls
got immediately replaced. rqjUr cny ysaA
(Remaining instructions on last page) ¼'ks"k funsZ'k vfUre i`"B ij½
1. Which one is considered as source of authority ? 1. buesa ls dkSu vf/kdkj dk lzksr gS \
(A) Organisation structure (A) laLFkku <k¡pk
(B) Legitimate right (B) oS/kkfud vf/kdkj
(C) Expertise power (C) rduhdh 'kfDr
(D) All of the above (D) mijksDr lHkh
2. What is the key function of Office ? 2. dk;kZy; dk egRoiw.kZ dk;Z gS %
(A) Production and marketing (A) mRiknu o foi.ku
(B) Management of records (B) vfHkys[kksa dk izcU/ku
(C) Staffing and directing (C) deZpkfj;ksa dh O;oLFkk o funZs'ku
(D) None of the above (D) mijksDr esa ls dksbZ ugha
3. Which one is commercial papers ? 3. dkSu&lk i= okf.kfT;d i= gS \
(A) Circulars and form letters (A) x'rh vkSj izk:i i=
(B) Business reply cards (B) O;kikfjd mRrj dkMZ
(C) General letters to shareholders (C) lk>snkjksa dks fy[ks lkekU; i=
(D) All of the above (D) mijksDr lHkh
4. Circular letter’s are : 4. x'rh i= gksrs gSa %
(A) Which is send to many persons (A) tks dbZ O;fDr;ksa dks Hksts tk,¡
(B) Which show reasons for sale (B) tks fcØh ds dkj.k gaS
(C) Which show commercial form (C) ftlesa okf.kfT;d QkeZ gksrk gS
(D) None of the above (D) mijksDr esa ls dksbZ ugha
5. A system is defined as set of element arranged 5. O;ofLFkr :i ls yxs lsV ftlls fdlh ____ dh
in an orderly manner to accomplish : izkfIr gks] flLVe dgykrk gSA
(A) Objective (A) mn~ns';
(B) Budget (B) ctV
(C) Target (C) y{;
(D) All of the above (D) mijksDr lHkh

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6. Quality of work life can be maintained by : 6. dk;Z thou dh xq.koÙkk c<+kbZ tkrh gS %
(A) Increment monetary (A) osru o`f) }kjk
(B) Promotion (B) inksUufr }kjk
(C) Over time payment (C) vf/kd dk;Z dk Hkqxrku }kjk
(D) All of the above (D) mijksDr lHkh
7. Worker’s participation in management 7. deZpkfj;ksa dh izcU/ku esa lgHkkfxrk dk vfHkizk;
means : gS %
(A) Participation in decision making (A) fu.kZ; ysus esa Hkkxhnkjh
(B) Employee grievance management (B) deZpkfj;ksa ds nq%[k dk izcU/ku
(C) Trade union (C) O;kikfjd laxBu
(D) All of the above (D) mijksDr lHkh
8. In office barriers in communication is due to : 8. dk;kZy; esa lEizs"k.k esa buls ck/kk gksrh gS %
(A) Information overload (A) vf/kd lwpuk
(B) Language (B) Hkk"kk
(C) Organisational levels (C) laLFkk ds <k¡ps ls
(D) All of the above (D) mijksDr lHkh
9. Correspondence means : 9. i=kpkj dk vFkZ gS %
(A) Communication by writing (A) fyf[kr lEizs"k.k
(B) Communication by voice (B) vkokt+ ls lEizs"k.k
(C) Communication by picture (C) n`'; ls lEizs"k.k
(D) All of the above (D) mijksDr lHkh
10. Which one is the good features of a good 10. ,d Js"B O;kikfjd i= ds xq.k gSa %
business letter ?
(A) Li"V
(A) Clear
(B) laf{kIr
(B) Concise

(C) Courteous
(C) f'k"Vkpkj

(D) All of the above (D) mijksDr lHkh

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11. Internet means : 11. bUVjusV gS %
(A) Inter related network (A) bUVj fjysVsM usVodZ
(B) Inter connected network (B) bUVj dusDVsM usVodZ
(C) Inter mixed network (C) bUVj feDlM usVodZ
(D) All of the above (D) mijksDr lHkh
12. Internet is developed by : 12. bUVjusV fodflr fd;k %
(A) Google (A) xwxy us
(B) Microsoft (B) ekbØkslkW¶V us
(C) I.U. Net (C) vkbZ-;w- usV us
(D) Defence department of USA (D) vesfjdk ds j{kk foHkkx us
13. Information available through internet are : 13. bUVjusV ij ;s lwpuk,¡ miyC/k gksrh gSa %
(A) Reports and facts (A) vk¡dMa+s o rF;
(B) Pictures and sound (B) n`'; o vkokt+
(C) Company’s profiles (C) dEifu;ksa dk fooj.k
(D) All of the above (D) mijksDr lHkh
14. Internet reaches to public via : 14. bUVjusV O;fDr;ksa rd igq¡prk gS %
(A) Dial up access (A) Mk;y&vi ,Dlsl
(B) Leased lines (B) iês ij yh xbZ ykbusa
(C) Cable modem (C) dscy ekWMe
(D) All of the above (D) mijksDr lHkh
15. Internet is used in trading by : 15. bUVjusV dk O;kikfjd mi;ksx gS %
(A) Sale (A) fcØh
(B) SKU (B) ,l-ds-;w-
(C) Research (C) vuqla/kku
(D) All of the above (D) mijksDr lHkh

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16. Which one product can’t be sold through 16. dqN izksMDV bZ&dkelZ }kjk lqxerk ls ugha csps tkrs
E-Commerce easily ? gSa %
(A) Vegetables and fruits (A) lfCt;k¡ o Qy
(B) Jewellary (B) xgusa
(C) Both (A) and (B) (C) nksuksa (A) vkSj (B)

(D) None of the above (D) mijksDr esa ls dksbZ ugha

17. Very soon metro railway in Kanpur will issue : 17. dkuiqj esa esVªks jsy dkSu&lk dkMZ tkjh djsxh \
(A) Credit Card (A) ØsfMV
(B) Debit Card (B) MsfcV
(C) Smart Card (C) LekVZ
(D) All of the above (D) mijksDr lHkh
18. Which one is a model of business ? 18. buesa ls dkSu&lk ,d O;kikfjd ekWMy gS \
(A) B2B (A) B2B

(B) B2C (B) B2C

(C) C2B (C) C2B

(D) All of the above (D) mijksDr lHkh

19. Which one is not function of management ? 19. buesa ls dkSu izcU/ku dk dk;Z ugha gS \
(A) Planning and Direction (A) fu;kstu o funZs'ku
(B) Controlling (B) dUVªksfyax
(C) Organising and Staffing (C) laxBu o LVkfQax
(D) All of the above (D) mijksDr lHkh
20. Who said that "authority is power of making 20. ^^vf/kdkj fu.kZ; ysus dh og 'kfDr gS ftlls nwljs ds
decision which give direction to other" ? dk;kZas dk funZ's ku gksrk gS** ;g fdlus dgk Fkk \
(A) Herbert Simon (A) gjcVZ lkbeu
(B) Harold Koontz (B) gsjkYM dksaV~t
(C) A. Maslow (C) ,- eSLyks
(D) F.W. Taylor (D) ,Q-MCY;w- Vsyj

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21. C means in LCD : 21. LCD esa C 'kCn |ksrd gS %
(A) Crystal (A) fØLVy
(B) Centralized (B) dsUnzh;
(C) Cooperation (C) lg;ksx
(D) Co-ordination (D) leUo;
22. Work stations computer used for : 22. odZ LVs'ku dEI;wVj dk mi;ksx gksrk gS %
(A) Large Memory (A) foLr`r Le`fr {kerk
(B) Large Algorithms (B) fo'kky x.khrh;
(C) Large Graphic (C) fo'kky xzkfQd
(D) All of the above (D) mijksDr lHkh
23. In Computer basic is : 23. dEI;wVj esa csfld gS %
(A) Modular (A) ekWM~;wyj
(B) Router (B) jkÅVj
(C) Language (C) Hkk"kk
(D) Reader (D) jhMj
24. Which one is an output device in computer ? 24. dEI;wVj esa vkÅViqV vo;o gS %
(A) Magnetic Tape (A) pqEcdh; Vsi
(B) Printer (B) fizUVj
(C) Plotter (C) IykWVj
(D) All of the above (D) mijksDr lHkh
25. Functions of operating system in computer is : 25. dEI;wVj dk vkWijsfVax flLVe dk dk;Z gS %
(A) Allocation (A) vkoaVu
(B) Error detection (B) xyrh idM+uk
(C) Maintaining file (C) Qkby fuokZg
(D) All of the above (D) mijksDr lHkh

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26. Main disadvantage of E-Commerce is : 26. bZ&dkelZ dk nks"k gS %
(A) Not to keep trade secret (A) O;kikfjd jgL;ksa dks cuk, j[kuk
(B) Economy (B) fdQ+k;r
(C) Reduction in marketing intermediaries (C) fcpkSfy;ksa dh deh
(D) All of the above (D) mijksDr lHkh
27. Business models tells : 27. O;kikfjd ekWMy crkrk gS %
(A) How customers requirement are searched (A) mijksDr dh t:jr [kkstus esa
(B) How a company earns (B) dSls ,d dEiuh dekrh gS
(C) How a company procures its resources (C) dSls dEiuh lalk/kuksa dks izkIr djrh gS
(D) None of the above (D) mijksDr esa ls dksbZ ugha
28. For controlling which steps are required ? 28. fu;U=.k esa dkSu t:jh gS \
(A) Monitoring (A) dk;Z ij utj j[kuk
(B) Measuring (B) dk;Z dk ewY;kadu
(C) Taking corrective action (C) t:jh fØ;k djuk
(D) All of the above (D) mijksDr lHkh
29. In planning the initial activity is : 29. fu;kstu esa igyh fØ;k gS %
(A) Define the objective (A) mn~ns'; dk fu/kkZj.k
(B) Defining the way (B) jkLrs dk fu/kkZj.k
(C) Searching the people (C) lgh O;fDr;ksa dh [kkst
(D) None of the above (D) mijksDr esa ls dksbZ ugha
30. Which one is not organizing activity in 30. laxBu cukus esa dkSu&lh fØ;k ugha gksrh \
management ?
(A) fofHkUu fØ;kvksa dk lewg cukuk
(A) Grouping the activities
(B) izcU/ku dh lhek
(B) Span of management

(C) Delegation of authority

(C) vf/kdkj dks lkSaiuk

(D) Selecting the right people (D) lgh O;fDr;ksa dks pquuk

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31. Information management helps in : 31. lwpuk izcU/k ls esa lgk;d gksrk gS %
(A) Right decision making (A) lgh fu.kZ;
(B) Effective communication (B) izHkkoh lEizs"k.k
(C) Availability for relevant information (C) uohure lwpukvksa dh miyC/krk
(D) All of the above (D) mijksDr lHkh
32. Information system is : 32. lwpuk iz.kkyh D;k gS \
(A) It must be according to organizational (A) ;s la LFkk ds mn~ns';ks a ds vuq: i gks uh
objective pkfg,
(B) It must be make before planning (B) ;kstukvksa ds igys cuuh pkfg,
(C) It must be made by managers (C) izcU/kdksa }kjk cuk;h tkuh pkfg,
(D) It is processed by Government (D) ljdkj }kjk izfØ;kdj.k ls
33. Time and motion study is done for : 33. le; vkSj xfr v/;;u i)fr dk lEcU/k gS %
(A) Business process outsourcing (A) O;kolkf;d fØ;kfof/k ckgjh O;fDr;ksa ls
(B) Measurement of work (B) dk;Z ukius ds fy,
(C) Motivation (C) izksRlkgu
(D) None of the above (D) mijksDr esa ls dksbZ ugha
34. Which one is a technique of increasing 34. buesa ls dkSu mRikndrk c<+kus dk rjhdk gS \
productivity ?
(A) dk;Z cnyrs jguk
(A) Job rotation
(B) dk;Z vfHko`f)
(B) Job enrichment

(C) MBO
(C) ,e-ch-vks-

(D) All of the above (D) mijksDr lHkh

35. Quality control of Office work is done by : 35. dk;kZy; dk;Z dh xq.koÙkk ij fu;U=.k gksrk gS %
(A) Inspection (A) vdLekr~ fujh{k.k }kjk
(B) Statistical techniques (B) lkaf[;dh rjhds ls
(C) Quality circle (C) xq.koÙkk ?ksjk ls
(D) All of the above (D) mijksDr lHkh

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36. If in a mail, cheque is received than It have to 36. ;fn Mkd ls psd izkIr gksrk gS rks ;s Mkd budh
open by : mifLFkfr esa [kksyk tkuk pkfg, %
(A) Treasurer (A) dks"kiky ds
(B) Shareholder's presence (B) dEiuh ds 'ks;j/kkfj;ksa dh mifLFkfr esa
(C) Responsible officer (C) ftEesnkj vf/kdkjh
(D) All of the above (D) mijksDr lHkh
37. Which one is the method of duplication ? 37. buesa ls dkSu cgq&izfrfyihdj.k dh fof/k gS \
(A) Carbon copies (A) dkcZu izfr
(B) By stencil (B) LVsafly }kjk
(C) Litho print (C) fyFkksfizVa
(D) None of the above (D) mijksDr esa ls dksbZ ugha
38. Which mode copies are made more in number 38. cgq&izfrfyihdj.k fdlds }kjk T;knk o de le;
in less time ? esa gksrk gS \
(A) Carbone copies (A) dkcZu dkWih
(B) Photo state (B) QksVks LVsV
(C) Offset litho (C) vkWQlsV fyFkks
(D) Stencil (D) LVsafly
39. Tables in office are used for : 39. dk;kZy; esa est dk mi;ksx gksrk gS %
(A) As desk (A) MsLd
(B) For search and selecting mails (B) i=ksa dh N¡VkbZ o <¡q<+kbZ esa
(C) For keeping records (C) vfHkys[kksa dks laHkkydj j[kus esa
(D) All of the above (D) mijksDr lHkh
40. Modular furniture helps in : 40. ekWM;~ wyj QuhZpj mi;ksxh gS %
(A) Less movement (A) de gjdr
(B) Special places for different things (B) fo'ks"k LFky fofHkUu phtksa ds fy,
(C) It save space (C) LFkku dh cpr
(D) All of the above (D) mijksDr lHkh

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41. Directing in management includes : 41. funZs'ku esa D;k gksrk gS \
(A) Leadership (A) ekxZn'kZu
(B) Communication (B) lEizs"k.k
(C) Motivation (C) izksRlkgu
(D) All of the above (D) mijksDr lHkh
42. Process of office management includes : 42. dk;kZy; izcU/k esa 'kkfey gS %
(A) forecasting (A) iwokZueq ku
(B) Objective (B) mn~ns';
(C) Policies (C) uhfr;k¡
(D) All of the above (D) mijksDr lHkh
43. Personnel policies includes : 43. dkfeZd uhfr;k¡ esa 'kkfey gS %
(A) Selection of employees (A) deZpkfj;ksa dh fu;qfDr
(B) Training of employees (B) deZpkfj;ksa dk izf'k{k.k
(C) Promotion of employees (C) deZpkfj;ksa dh inksUufr
(D) All of the above (D) mijksDr lHkh
44. Administrative management concept is given 44. iz'kklfud izcU/ku dh fopkj/kkjk nh Fkh %
by :
(A) ,Q-MCY;w- Vsyj
(A) F.W. Taylor
(B) ,p- Qs;ksy
(B) H. Fayol

(C) M. Webber
(C) ,e- oscj

(D) A. Maslow (D) ,- eSLyks

45. Modern equipment must be used for efficient 45. dk;kZy;ksa esa vk/kqfud e'khu dk mi;ksx djuk
office management said by : pkfg,] ;s dFku gS %
(A) Hicks and Place (A) fgDl rFkk Iysl
(B) F.W. Taylor (B) ,Q-MCY;w- Vsyj
(C) Waren Buffet (C) okWjsu cQsV
(D) Narayan Murti (D) ukjk;.k ewfrZ

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46. “Information Manual” inform : 46. lwpuk iqfLrdk crkrh gS %
(A) How information flow (A) lwpuk izokg dks
(B) To whom to report for input and output (B) buiqV vkSj vkmViqV dh fjiksfVZax
(C) How information would be processed (C) lwpukvksa ds izkslsflax esa
(D) All of the above (D) mijksDr lHkh
47. An Office require information for : 47. ,d dk;kZy; esa lwpuk dh t:jr gksrh gS %
(A) Sale (A) fcØh
(B) Resources (B) lalk/ku
(C) Consumers (C) miHkksDrk
(D) Decision making (D) fu.kZ; ysuk
48. Information system operated by computer 48. lwpuk iz.kkyh tks dEI;wVj ds fy, vko';d
requires : gS %
(A) Hardware and software (A) gkMZos;j rFkk lkW¶Vos;j
(B) Data (B) MkVk
(C) Human resource (C) ekuo lalk/ku
(D) All of the above (D) mijksDr lHkh
49. A data is converted into information by : 49. vk¡dM+ksa dks lwpuk esa cnyrs gSa %
(A) Processing (A) izfØ;kvksa }kjk
(B) Facts (B) rF;ksa }kjk
(C) Facts and figures (C) rF;ksa rFkk fp=ksa }kjk
(D) Numerics (D) la[;kvksa }kjk
50. Information system required in office is : 50. dk;kZy;ksa esa lwpuk iz.kkyh gksrh gS %
(A) MIS (A) MIS

(B) DSS and OAS (B) DSS and OAS

(C) EIS (C) EIS

(D) All of the above (D) mijksDr lHkh

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51. The suitable temperature of the office should 51. dk;kZy; dk Js"Bre rkieku gksuk pkfg, %
be :
(A) 15-20 ºC
(A) 15-20 ºC
(B) 20-25 ºC
(B) 20-25 ºC
(C) 30-40 ºC
(C) 30-40 ºC

(D) 40-42 ºC (D) 40-42 ºC

52. Duplication of the letter is done by : 52. i= dk cgq izfrfyihdj.k gksrk gS %

(A) Carbon copies (A) dkcZu izfr;ksa ls
(B) Stencil (B) LVsfUly }kjk
(C) Photocopiers (C) QksVks LVsV }kjk
(D) All of the above (D) mijksDr lHkh
53. What is office forms ? 53. dk;kZy; QkeZ ;s gksrk gS %
(A) It contains records (A) ftlesa vfHkys[k gksa
(B) It contains information (B) ftlesa lwpuk gks
(C) It contains directions (C) ftlesa funZs'k gks
(D) All of the above (D) mijksDr lHkh
54. GCPS is : 54. thlhih,l (GCPS) D;k gS \
(A) dEiuh }kjk i= O;ogkj dk NksVk fy[kus okyk
(A) Pad for writing company
iSM
(B) A machine
(B) ,d ;U=
(C) A communication mode (C) lEizs"k.k ek/;e
(D) None of the above (D) mijksDr esa ls dksbZ ugha

55. MICR No. of the cheque’s of bank contains how 55. cSadksa }kjk psd ij MICR esa fdrus vad gksrs
many numbers ? gSa \
(A) 9 (A) 9

(B) 14 (B) 14

(C) 10 (C) 10

(D) None of the above (D) mijksDr esa ls dksbZ ugha

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56. Office is the place, where : 56. dk;kZy; og LFkku gS] tgk¡ ij %
(A) Clerical works are done (A) fyfidh; dk;Z gksrk gS
(B) Ethical works are done (B) uSfrd dk;Z gksrk gS
(C) Social works are done (C) lkekftd dk;Z gksrk gS
(D) All of the above (D) mijksDr lHkh
57. Modern concept of office is defined as a unit, 57. vk/kqfud ifjHkk"kk ds vuqlkj dk;kZy; ,d bdkbZ
where : gS] tgk¡ %
(A) Planning and execution is management (A) fu;kstu vkSj fØ;kUo;u dk izcU/k gksrk gS
(B) Keep records of the office (B) dk;kZyh; vfHkys[kksa dks j[kk tkrk gS
(C) Information management is done (C) lwpuk izcU/k gksrk gS
(D) All of the above (D) mijksDr lHkh
58. Office is the hub of the institution : 58. dk;kZy; fdlh laLFkk dh _______ /kqjh gksrk gSA
(A) Administration (A) iz'kklfud
(B) Planning (B) fu;kstu
(C) Control (C) fu;U=.k
(D) All of the above (D) mijksDr lHkh
59. Primary work of an office is to : 59. dk;kZy; dk izkFkfed dk;Z gksrk gS %
(A) Preparation use and keeping records (A) vfHkys[kksa dks cukuk mi;ksx o j[kus ls lEcfUèkr
(B) Communication and administration of
(B) vfHkys[kksa dk lEizs"k.k rFkk iz'kklu
records
(C) nksuksa (A) vkSj (B)
(C) Both (A) and (B)

(D) None of the above (D) mijksDr esa ls dksbZ ugha

60. The word manage comes from _____ word 60. izcU/k 'kCn dh mRifÙk _____ Hkk"kk ds manege

manege. 'kCn ls gqbZ gSA

(A) Latin (A) ySfVu
(B) French (B) ÝsUp
(C) Greek (C) xzhd
(D) None of the above (D) mijksDr esa ls dksbZ ugha
OFF. MANAG./A350101T-B/25 ( 14 )
61. In Computers all the software are of : 61. dEI;wVj esa lkW¶Vos;j gksrs gSa %
(A) Application software (A) ,Iyhds'ku lkW¶Vos;j
(B) System software (B) flLVe lkW¶Vos;j
(C) Both (A) and (B) (C) nksuksa (A) vkSj (B)

(D) None of the above (D) mijksDr esa ls dksbZ ugha

62. A Officer gives order to secretary in same way a 62. vf/kdkjh vius lsØsVjh dks vkns'k nsrk gS mlh
computer operator given order to : rjQ dEI;wVj vkWijsVj vkns'k nsrk gS _____ dksA
(A) Operating system (A) vkWijsfVax flLVe
(B) In operating language (B) vkWijsfVax Hkk"kk
(C) Operating control (C) vkWijsfVax fu;U=.k
(D) Operating processor (D) vkWijsfVax izkslslj dks
63. In Office files are kept in Almirah in same way 63. dk;kZy; Qkbysa tSls vyekjh esa j[kh tkrh gaS] mlh
file are kept ______of computer : rjg dEI;wVj esa Qkbysa ______ j[kh tkrh gSA
(A) In CPU (A) lh-ih-;w- esa
(B) In Folder (B) QksYMj esa
(C) Both (A) and (B) (C) nksuksa (A) vkSj (B) esa
(D) None of the above (D) mijksDr esa ls dksbZ ugha
64. E-commerce helps in : 64. bZ&dkelZ dk mi;ksx gS %
(A) In exchange (A) fofue; eas
(B) In digital transportation (B) fMftVy ifjogu esa
(C) In electronic transmission (C) fMftVy Vªkalfe'ku
(D) All of the above (D) mijksDr lHkh
65. “E-Commerce" gives which advantage in 65. ßbZ&dkelZÞ O;olk; esa ykHkdkjh gksrk gS %
business :
(A) fdQk;r
(A) Economic use
(B) nwljs ls lqxerk ls var%fØ;k
(B) Carry interaction with others

(C) Reduction in intermediation (C) fcpkSfy;ksa esa deh

(D) All of the above (D) mijksDr lHkh
OFF. MANAG./A350101T-B/25 ( 15 ) [P.T.O.]
66. A ____ may be defined as a series of steps in 66. ,d______ dks dk;Z dks djus esa pj.kksa dh ,d
the performance of work. J`a[kyk ds :i esa ifjHkkf"kr fd;k tkrk gSA
(A) Routine (A) uSR;d
(B) Planning (B) fu;kstu
(C) Objective (C) mn~ns';
(D) Budget (D) ctV
67. A _____ is a planned sequence of activities in a 67. fu;ksftr dke dks Øec) rjhds ls djus okyh
position. fØ;k,¡ dgykrh gSa %
(A) Planning (A) fu;kstu
(B) Procedure (B) dk;Zfof/k
(C) System (C) dk;Z iz.kkyh
(D) None of the above (D) mijksDr esa ls dksbZ ugha
68. Which one is a type of flow chart ? 68. buesa ls dkSu izokg pkVZ gS \
(A) Office layout (A) dk;kZy; foU;kl
(B) Process flow (B) izokg izfØ;k
(C) Management type flow (C) izcU/ku lEcU/kh izokg
(D) All of the above (D) mijksDr lHkh
69. The book which contains policies, laws, work 69. ftl iqLrd esa la[;k dh uhfr;ks]a fu;eks]a dk;Zi.z kkyh
system, work methods is called : rFkk dk;Z fof/k;ksa dk mYys[k gksrk gS mls dgrs gSa %
(A) Office manual (A) dk;kZy; fu;e iqLrd
(B) Office ordinance (B) dk;kZy; vkns'k iqLrd
(C) Office constitution (C) dk;kZy; lafo/kku
(D) All of the above (D) mijksDr lHkh
70. The objective of Work Simplification is : 70. dk;Z ljyhdj.k dk mn~ns'; gS %
(A) Reduce cost (A) ykxr de djuk
(B) Quality improvement (B) mRd`"Vrk c<+kuk
(C) Uniform work flow (C) leku dk;Z izokg
(D) All of the above (D) mijksDr lHkh
OFF. MANAG./A350101T-B/25 ( 16 )
71. Office management is defined as an 71. dk;kZy; izcU/k dks bl rjg ls ifjHkkf"kr djrs gSa
organization meant ______ for achieving. fdlh laLFkk ds %
(A) Objective (A) mn~ns'; ds fy,
(B) Use of resources (B) lalk/kuksa ds mi;ksx gsrq
(C) Create a suitable environment (C) dk;Z ds fy, mi;qDr okrkoj.k gsrq
(D) None of the above (D) mijksDr esa ls dksbZ ugha
72. The main functions of Office management are : 72. dk;kZy; ds izeq[k izcU/kdh; dk;Z gSa %
(A) Planning and execution (A) ;kstuk rFkk fØ;kUo;u
(B) Organising and control (B) laxBu rFkk fu;U=.k
(C) Staffing and directing (C) deZpkfj;ksa dh O;oLFkk rFkk funZs'ku
(D) All of the above (D) mijksDr lHkh
73. Concept of Scientific Office Management is 73. oSKkfud dk;kZy; izcU/k dh fopkj/kkjk bUgksaus nh
given by : Fkh %
(A) A.H. Maslow (A) ,-,p- eSLyks
(B) F.W. Taylor (B) ,Q-MCY;w- Vsyj
(C) H. Fayol (C) ,p- Qs;ksy
(D) McClelland (D) eSdDyhyS.M
74. The essential qualification of a Office Manager 74. dk;kZy; izcU/kd esa ;s ;ksX;rk gksrh gS %
is :
(A) Kku
(A) Knowledge
(B) dkS'ky
(B) Skill
(C) Abilities (C) {kerk,¡
(D) All of the above (D) mijksDr lHkh
75. For organizing the first step is to : 75. laxBu gsrq igyk dk;Z ;s gksrk gS %
(A) Division and grouping work (A) dk;Z dk foHkktu o leku dk;kZsa dk lewg
cukuk
(B) Direction
(B) funZs'ku
(C) Centralization and decentralization
(C) dsUnzh;dj.k o fodsUnzhdj.k
(D) Span of control (D) fu;U=.k dh lhek

OFF. MANAG./A350101T-B/25 ( 17 ) [P.T.O.]

76. Work Simplification is organized by : 76. dk;Z ljyhdj.k laxfBr dh tkrh gS %
(A) Management consultant (A) izcU/k lykgdkj }kjk
(B) Employee groups (B) deZpkjh laxBu }kjk
(C) Quality circle group (C) mRd`"V xksys laxBu }kjk
(D) All of the above (D) mijksDr lHkh
77. Work measurement is done by : 77. dk;Z ekiu fdlds }kjk gksrk gS \
(A) Amount of work completed (A) fdruk dk;Z lEiUu gqvk
(B) Amount of money spend (B) dk;Z ij [kpkZ
(C) Amount of time spend (C) dk;Z ij le;
(D) All of the above (D) mijksDr lHkh
78. “MBO” helps in : 78. ßmn~ns';ksa }kjk izcU/kuÞ dk ;ksxnku gksrk gS %
(A) Motivation (A) izksRlkgu
(B) Concentration (B) dk;Z ij vf/kd /;ku
(C) Consultation and cooperation with seniors (C) ofj"B ds lkFk lykg o lg;ksx
(D) All of the above (D) mijksDr lHkh
79. Machines used in office helps in : 79. dk;kZy; esa e'khu dk mi;ksx enn djrk gS %
(A) Saving labor (A) Je cpkus esa
(B) Saving labor and time (B) Je o le; cpkus esa
(C) Saving labor, time and easy control (C) Je cpkus] le; o vklku fu;U=.k esa
(D) None of the above (D) mijksDr esa ls dksbZ ugha
80. Ergonomics is the study of : 80. bxkZsuksfeDl dks dgrs gSa %
(A) Employee behaviour (A) deZpkfj;ksa ds O;ogkj dk v/;;u
(B) Trade union (B) O;kikfjd laxBu dk v/;;u
(C) Employee and physical environment (C) deZpkfj;ksa o HkkSfrd okrkoj.k dk v/;;u
(D) None of the above (D) mijksDr esa ls dkssbZ ugha

OFF. MANAG./A350101T-B/25 ( 18 )
81. All the information regarding a business firm is 81. laLFkk dh lHkh lwpukvksa dk laxzg dgykrk
know as : gS %
(A) Vouchers (A) Hkqxrku izek.k i=
(B) Account statement (B) ys[kk fooj.k
(C) Records (C) vfHkys[k
(D) Letters (D) i=
82. A firm record is compilation of : 82. fdlh QeZ ds vfHkys[kksa esa 'kkfey gS %
(A) Correspondence letters (A) i=kpkj&i=
(B) Related with accounts (B) [kkrksa ls lEcfU/kr lwpuk
(C) Related with employee (C) dfeZ;ksa ls lEcfU/kr lwpuk
(D) All of the above (D) mijksDr lHkh
83. Aims of record keeping is to : 83. vfHkys[k j[kus dk mn~ns'; gS %
(A) Know the state of business (A) O;kikj dh fLFkfr tkuuk
(B) For making decision (B) fu.kZ; ysus gsrq
(C) Statutory procedure (C) oS/kkfud izfØ;k
(D) All of the above (D) mijksDr lHkh
84. The advantage of filing is to : 84. Qkby O;oLFkk ds ykHk gSa %
(A) For searching concern paper (A) lEcfU/kr i= dks 'kh?kzrk ls izkIr djus esa
(B) For safety of papers (B) i=ksa dh lqj{kk
(C) Increase the efficiency of operation (C) fØ;kfof/k esa lqxerk
(D) All of the above (D) mijksDr lHkh
85. Files in a business firm is of following types : 85. fdlh O;kolkf;d laLFkk esa Qkbyksa dk oxhZdj.k ds
(A) Alphabetically and numerically izdkj gSa \
(A) o.kkZukRed o la[;kRed
(B) Alpha numerical
(B) o.kZu la[;k
(C) Geographically and chronologically (C) HkkSxksfyd o dkyØe
(D) All of the above (D) mijksDr lHkh

OFF. MANAG./A350101T-B/25 ( 19 ) [P.T.O.]

86. Authority provide power to : 86. vf/kdkj 'kfDr nsrk gS %
(A) Make decision (A) fu.kZ; ysus dk
(B) Give direction (B) funZs'k nsus dk
(C) Both (A) and (B) (C) nksuksa (A) vkSj (B)

(D) None of the above (D) mijksDr esa ls dksbZ ugha

87. Office layout means : 87. dk;kZy; foU;kl lEcfU/kr gS %
(A) Floor management for personnels (A) Hkwfe LFky dk O;fDr;ksa ds fy, izcU/k
(B) Floor management for equipment (B) Hkwfe LFky dk e'khuksa ds fy, izcU/k
(C) Floor management for furniture (C) Hkwfe LFky dk QuhZpj ds fy, izcU/k
(D) All of the above (D) mijksDr lHkh
88. Public utilities which must present near Office 88. dk;kZy; ds utnhd tulqfo/kk,¡ tks gksuh pkfg, %
are : (A) ikuh o eksVjxkfM+;k¡ [kM+h djus dk LFkku
(A) Water, Parking
(B) gksVy o dSUVhu
(B) Hotel and Cafeteria
(C) nksuksa (A) vkSj (B)
(C) Both (A) and (B)
(D) None of the Above
(D) mijksDr esa ls dksbZ ugha
89. The first principles of office layout : 89. dk;kZy; foU;kl dk izFke fl)kUr gS %
(A) Utilization of floor area (A) Hkwfe LFky dk leqfpr iz;ksx
(B) Separate place for department (B) foHkkx ds fy, i`Fkd LFkku
(C) Safety and security (C) lqj{kk o cpko
(D) Space for equipment and furniture (D) e'khuksa o QuhZpj ds fy, LFkku
90. Private or cabinet office means : 90. futh ;k dSfcusV dk;kZy; dk vFkZ gS %
(A) Officer’s house (A) vf/kdkjh fuokl

(B) Officer’s choosen place for personal use

(B) vf/kdkjh }kjk fu/kkZfjr LFkku mlds O;fDrxr
dk;Z gsrq
(C) Separate place in office
(C) dk;kZy; esa iznku fd;k x;k i`Fkd LFkku
(D) Office of the private organisation
(D) futh laLFkk dk dk;kZy;

OFF. MANAG./A350101T-B/25 ( 20 )
91. Subject wise filing means : 91. fo"ke Øe vuqlkj Qkbfyax gksrh gS %
(A) Appointment (A) fu;qfDr
(B) Advertisement (B) foKkiu
(C) Sale (C) foØ;
(D) All of the above (D) mijksDr lHkh
92. Indexing means : 92. vuqØef.kdk ls rkRi;Z gS %
(A) Inform about something (A) fdlh oLrq ds lEcU/k esa lwpuk
(B) Indicate about something (B) fdlh oLrq ds lEcU/k esa ladsr
(C) Inform to search something (C) fdlh oLrq dh tkudkjh <+w¡<+us esa lgk;rk djuk
(D) All of the above (D) mijksDr lHkh
93. Card Index is discovered by : 93. dkMZ vuqØef.kdk dk vkfo"dkj fd;k Fkk %
(A) A.B. Jene Rosier (A) ,-ch- thu jksft;j
(B) Francis Becquerel (B) Ýkafll csdqjsy
(C) T.A. Edison (C) Vh-,- ,fMlu
(D) S.T. Fayol (D) ,l-Vh- Qs;ksy
94. Office system means : 94. dk;kZy; dk;Z iz.kkyh dh fof/k gS %
(A) System to perform work for achieving (A) mn~ns';ksa dks izkIr djus dh dk;Z iz.kkyh
objectives
(B) ekud fØ;k iz.kkyh
(B) Standard operating system
(C) fofHkUu dk;kZsa dks dc] dSls vkSj fdl Øe esa
(C) A work that is performed when, how and
fd;k tkuk
what particular sequence

(D) All of the above (D) mijksDr lHkh

95. For making office system it is necessary to follow 95. dk;kZy; ds dk;Z iz.kkyh esa fuEu fl)kUr dk ikyu
this principle : gksuk pkfg, %
(A) Delegation of authority (A) vf/kdkj lkSaiuk
(B) Centralization and decentralization (B) dsUnzh; o fodsUnzh;
(C) Accountability and responsibility (C) mRrjnkf;Ro o ftEesnkjh
(D) All of the above (D) mijksDr lHkh
OFF. MANAG./A350101T-B/25 ( 21 ) [P.T.O.]
96. Paper shredder machine is used : 96. isij JSMj e'khu dk mi;ksx gksrk gS %
(A) To save confidential facts of office (A) dk;kZy; dh xqIr ckrkas dks cpkus esa
(B) To save dirt (B) xUnxh dks cpkus esa
(C) To recycle paper (C) dkxt+ dk iqu% iz;ksx
(D) All of the above (D) mijksDr lHkh
97. The name of First Digital Computer was : 97. igys fMftVy dEI;wVj dk uke Fkk %
(A) Mark one (A) ekdZ ou
(B) IBM (B) vkbZ-ch-,e-
(C) Apolo (C) viksyks
(D) SUN (D) lu
98. Mainframe computers have : 98. esuÝse dEI;wVj esa gksrk gS %
(A) Fast processing speed (A) rst izkslsflax xfr
(B) More storage (B) T;knk LVksjst {kerk
(C) Large memory (C) cgqr cM+h eseksjh
(D) All of the above (D) mijksDr lHkh
99. Fortran is a ___ of the computer. 99. Fortran dEI;wVj esa D;k gS \
(A) Processor (A) izkslslj
(B) Language (B) Hkk"kk
(C) Type of computer (C) dEI;wVj dk ,d izdkj
(D) All of the above (D) mijksDr lHkh
100. CPU in computer have : 100. dEI;wVj dh lh-ih-;w- esa gksrk gS %
(A) Control unit (A) fu;U=.k ;wfuV
(B) Control unit and arithmetic unit (B) fu;U=.k vkSj xf.krh; ;wfuV
(C) CU all and storage unit (C) fu;U=.k xf.krh; rFkk Hk.Mkj.k ;wfuV
(D) None of the above (D) mijksDr esa ls dksbZ ugha

OFF. MANAG./A350101T-B/25 ( 22 )
 Rough Work @ jQ dk;Z

OFF. MANAG./A350101T-B/25 ( 23 )
 Example : mnkgj.k %
Question : iz'u %
Q.1 A C D iz'u 1 A C D

Q.2 A B D iz'u 2 A B D

Q.3 A C D iz'u 3 A C D

4. Each question carries equal marks. 4. izR;sd iz'u ds vad leku gSaA vkids ftrus mÙkj
Marks will be awarded according to the lgh gksaxs] mUgha ds vuqlkj vad iznku fd;s tk;saxsA
number of correct answers you have.
5. All answers are to be given on OMR 5. lHkh mÙkj dsoy vks0,e0vkj0 mÙkj&i=d
Answer Sheet only. Answers given (OMR Answer Sheet) ij gh fn;s tkus gSaA
anywhere other than the place specified
in the answer sheet will not be
mÙkj&i=d esa fu/kkZfjr LFkku ds vykok vU;=
considered valid. dgha ij fn;k x;k mÙkj ekU; ugha gksxkA
6. Before writing anything on the OMR 6. vks0,e0vkj0 mÙkj&i=d (OMR Answer
Answer Sheet, all the instructions given Sheet) ij dqN Hkh fy[kus ls iwoZ mlesa fn;s x;s
in it should be read carefully.
lHkh vuqns'kksa dks lko/kkuhiwoZd i<+ fy;k tk;sA
7. After the completion of the examination, 7. ijh{kk lekfIr ds mijkUr ijh{kkFkhZ d{k fujh{kd
candidates should leave the examination
hall only after providing their OMR dks viuh OMR Answer Sheet miyC/k djkus
Answer Sheet to the invigilator. ds ckn gh ijh{kk d{k ls izLFkku djsaA ijh{kkFkhZ
Candidate can carry their Question
Booklet.
vius lkFk iz'u&iqfLrdk ys tk ldrs gSaA

8. There will be no negative marking. 8. fuxsfVo ekfdZax ugha gSA

9. Rough work, if any, should be done on 9. dksbZ Hkh jQ dk;Z] iz'u&iqfLrdk esa] jQ&dk;Z ds
the blank pages provided for the purpose
in the booklet.
fy, fn, [kkyh ist ij gh fd;k tkuk pkfg,A
10. To bring and use of log-book, calculator, 10. ijh{kk&d{k esa ykWx&cqd] dSYdqyVs j] istj rFkk lsY;qyj
pager & cellular phone in examination Qksu ys tkuk rFkk mldk mi;ksx djuk oftZr gSA
hall is prohibited.
11. In case of any difference found in English 11. iz'u ds fgUnh ,oa vaxzsth :ikUrj.k esa fHkUurk gksus
and Hindi version of the question, the
English version of the question will be
dh n'kk esa iz'u dk vaxzsth :ikUrj.k gh ekU;
held authentic. gksxkA
Impt. On opening the question booklet, egRoiw. kZ% iz'uiqfLrdk [kks yus ij izFker% tk¡p dj
first check that all the pages of the question
ns[k ysa fd iz'uiqfLrdk ds lHkh i`"B HkyhHkk¡fr Nis
booklet are printed properly. If there is any
discrepancy in the question Booklet, then gq , gS a A ;fn iz ' uiq f Lrdk es a dks b Z deh gks ] rks
after showing it to the invigilator, get another d{kfujh{kd dks fn[kkdj mlh fljht dh nw l jh
question Booklet of the same series. iz'uiqfLrdk izkIr dj ysa A