manishyadav.sia@gmail.

com
Manish Yadav +91-6366111130
Pune, Maharashtra, India
linkedin.com/in/yadavmanish91

Profile Skills
{Experienced Operations Manager with a robust background
o Product Management
in optimizing sales funnels and driving scalable processes}
{Proficient in program management, operational efficiency, o Operations Excellence
and strategic collaboration}. {Recognized for revenue growth o Sales Funnel Optimization
and impactful contributions to product roadmaps.}
o Vendor Management
{Storytelling Analyst, fond of crunching numbers to derive
business theories with proven record of scaling operation o Advanced Automation
from 0-1 and 1 -10} o Data Analytics, Control and Hygiene

Work Experience
9 Years and 6 Months Software and Languages
EnKash - Corporate Cards & Spend
o CRMs
Management Platform
February 2022 - Present (1 year 11 month) Zoho, Salesforce, Freshdesk
Pune, Maharashtra o Data Analysis
Product Manager – Onboarding and Payments QlikView, Tableau, AWS Quicksight, MS
Operations PowerBI, MixPanel
• Team Leadership
Persuading diverse teams throughout the entire product
o Automations
management lifecycle, with a primary focus on optimizing Excel Macros, Power Pivot & Query
customer onboarding, KYC and payments business (cards,PG) for
UI Path (Robot Process Automation)
both corporate and retail clientele.
.
o Languages
• Cross-Functional Collaboration
Fostered seamless collaboration with cross-functional units, SQL, R, Python, C++, Java, Deluge (Zoho),
including Sales, Product, Tech, and Engineering, as well as external Visualforce (Salesforce)
partners. Successfully developed robust payment product
frameworks, crafting exceptional customer journeys and
innovative payment services.
.

• Agile Project Management

Education
Orchestrated scrum processes and oversaw multiple teams,
managing the creation and maintenance of detailed stories and Suresh Gyan Vihar University
epics. Diligently tracked product deliverables, adhering to launch Bachelor's Degree, Electrical Engineering
timelines for successful product launches and ensuring 2009 – 2013, Jaipur Rajasthan
impeccable customer experiences across onboarding and
payments. Atomic Energy Central School
.

• Process Optimization High School, Computer Science

Implemented impactful payment process improvements and 2008, Rawatbhata – Rajasthan
optimizations by identifying inefficiencies, instituting changes, and
streamlining workflows, resulting in heightened overall
productivity and reduced operational costs.
.

• Tech Stack Management Interests

Managed developer and administrative functions for various
CRMs and business tools, including Zoho, JIRA, Slack, UI Path for
automations and AWS Quicksight, MixPanel etc for data analytics,
enabling efficient operations and data-driven decision-making.
.

• Supply Chain Management

Proficiently managed warehousing and last-mile solutions for Driving Soft Music Trekking
cards inventory management in collaboration with third-party
vendors such as eShipz, BlueDart, and Delhivery. Negotiated
contracts and cultivated positive working relationships to ensure
the timely delivery of high-quality goods and services.
 Work Experience
PhonePe
May 2016 – February 2022 (5 Years & 10 Months) | Bengaluru, India

Program Manager – Operations

July 2020 – February 2022 (1 Year, 8 Months)

• Led technical product support for overall operations and logistics of merchant collateral program in India.
• Responsible for ensuring the successful progression of the process framework
• Mentor and support process stakeholders to help them identify and address key challenges
• Facilitate product and automation support for process enhancement using external process tools (Salesforce, UI-
Path etc)
• Develop and track quality, operational execution, automations and data driven success metrics

Manager - Merchant Ecosystem

July 2019 – June 2020 (1 Year)

• Bridging BD and product requirement for optimal operations on field and back-end
• Assisting Category teams to establish monetization business process operations
• Managing vendors and third-party resources for product build and operations management

Assistant Manager - Merchant Operations and Services

May 2016 - June 2019 (3 Years, 2 Months)

• Managing end to end operations for PAN India merchant acquisition & service quality. Administrating merchant
product and DB, instrumental in setting up onboarding, support and service quality operations
• Conceptualizing and alleviating hindrance in onboarding process, enhancing front end user experience to
obtain maximum efficiency for Business Development teams.

Flipkart
July 2014 – April 2016 (1 Years & 10 Months) | Bengaluru, India

Business Analyst - Seller Ecosystem

July 2015 - April 2016 (10 Months)

• Augmented seller NPS (Net Promoter Score) improving key areas for marketplace seller ecosystem
• Inventory management for marketplace seller, stock warehousing for rapid selling SKUs (fulfilled by Flipkart)
• Alleviate seller growth with data-driven Inventory planning and projections for seasonal price management
• Responsible for driving insights on seller community (native build), hosting training & learning modules for
sellers improving order management, listing and returns experience , usage & user focused managed with
google analytics
• Reports and dashboard automation providing constructive insights on process review and optimization for
business, product and marketing teams within ecosystem
• Handling award and reorganization program for seller events involving categorization of rewards, quality
factors and criterion persuading sellers for consistent growth with Flipkart
• Managing Data security and sanity across various repositories (Salesforce, QlikView and internal DBs) and
providing insights to multiple process stakeholders
• Supervising market research for brand preference and competitive benchmarking for sellers

Senior Executive - Seller Marketing

Jul 2014 – Jun 2015 (1 Year)

• Worked closely with Procurement team organizing vendor management segment for BTL marketplace events
(seller marketing) in tier one and two cities.
• Driving finance operations and accruals for seller ecosystem, soothing payments process
• Analysing PAN India marketplace seller acquisition and optimizing acquisitions cost through various channels
– BTL, Feet on Street, mass and social media.