USER’S MANUAL

Philcare Website
Teletech Microsite
Version 1

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 Table of Contents

Table of Contents .................................................................................................................................................... 2

Overview ................................................................................................................................................................. 3
Introduction ............................................................................................................................................................ 3
I. Work Instruction ................................................................................................................................................. 4
A. Accessing Microsite ........................................................................................................................................ 4
B. Registration ..................................................................................................................................................... 5
C. Login ................................................................................................................................................................ 7
D. Forgot Password ........................................................................................................................................... 15

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Overview

As a leading HMO Company in the Philippines that provide medical insurance to Filipino people, there is a need for us to provide excellent
service to our clients. In line with this, the PhilCare management introduced the Microsite exclusively for Teletech Members only.

Introduction
PhilCare created a Microsite within the PhilCare website exclusively for Teletech members. The microsite aims to provide members a web based
application wherein the Teletech members can view their own member and benefit profile and availment summary.

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I. Work Instruction

A. Accessing Microsite

1. To access the Teletech Microsite, go to www.philcare.com.ph then click “Gateway” tab.

2. Upon clicking the Gateway tab, User will be redirect on the Gateway login page.

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B. Registration
1. To register on the Microsite, click the “Register” button. Once clicked, user will be redirect on the below page.

 User needs to key in the certificate number and birthdate then click the “Submit” button.
 If the Certificate number and birthdate is not match, system will prompt “Certificate or Birthdate did not match”.
 If the Certificate number and birthdate is valid and match, the User will be redirect on the second page of the Registration.

 User need to fill up the following fields:

o Home Address
o Neither Home Phone Number or Mobile Number
o Email Address (will serve us the username of the member)
o Password
 Then click the “Submit” button.
 A “Thank you” page will be display.

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 User will receive an email notification on the registered email address.

 User need to click the Verification link for his/her be activated on the system.
 Once click, user will be redirect on the below page, indicating that the login account has been verified.

 And also, the User will receive an email notification.

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C. Login and Features of Microsite.

1. To login, key in the username and password indicated during the registration process. User may be able to login using his/her Go!Mobile
account.

2. User will be redirected on the News feed page.

 On the News Feed page, User will be able to watch the Tutorial video, download the member Guide book and see the latest News and
announcement for Teletech and Philcare.
 On the “Watch Video” portion, click the link you want to view. You will be routed to a link at my.benefits.teletech.com to view the video.
For employees, log in will be the Oracle ID number. For dependents, it will be 2000000 to view the video.

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  To download the Member guide book, click the link “Download PDF file for guide book”.

 The system will download the Member Guide book on a PDF format.

3. To view the Member Information page, on the side Menu, click the Member Information tab. Once clicked the user will be redirect on the below
page.

 The Member Information page, has three (3) tab;

o Coverage - indicating the Plan and Benefit Summary package for the Member
o Basic- contains the basic and personal information of the member
o Utilization – contains the Availment History of the member.

- Coverage Tab

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- Basic Tab

- Utilization

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4. To search for a specific clinic/hospital , on the side Menu click the “Find a Provider”.

 Once clicked, the user will be redirect on the below page.

 To search for a Hospital or Clinic, user needs to select first the “Type of Availment” dropdown list. See list below.
o Inpatient/Hospitalization Care
o Outpatient Care
o Emergency Care
o Dialysis
o Physical Therapy

 Then select Location if Metro manila or Province area, then select the City.
 Then click “Search” button.

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5. To search for a doctor, on the side Menu click the “Find a provider” and then click “Find a Doctor”.

 Once clicked, the user will be redirect on the below page.

 To search for a Doctor, user needs to select whether it is on “Province/ Metro Manila”, and then select the City.
 Then select “Specialization”
 Doctor name is not a mandatory field.
 Then click the “Search” button.

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  Details of the Doctor will be display based on the selected parameters.

5. To Submit APE Schedule, on the side Menu click the “Online Schedule Appointment” and then click “Submit Schedule”.

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  Once clicked, the user will be redirect on the below page.

 To submit schedule, user needs to select first the “Type of Appointment” dropdown list. See list below.
o Annual Physical Examination
o Pre- Employment
o Executive Check Up
 Second is “Type of Availment” dropdown list whether:
o Outpatient Care
o Inpatient Care
 Then select Location if Metro manila or Province area, and then put the provider’s name.
 Then fill a preferred schedule.
 Then click the send button.????

6. To search for a Request Reimbursement, on the side Menu click the “Reimbursement”.

 Once clicked, the user will be redirect on the below page.

 To request for the Reimbursement, user needs to fill up the following field. See list below.
o Date of Availment
o Description of the Availment
o In “attachment”, choose the file for the supporting documents.
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  Then click “Send” button.
 After you send it, your file will be successfully send to the respective unit for processing.

7. To view the FAQ details, on the side Menu click the FAQ link.

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  Once clicked, user will be redirect to FAQ page.

6. To edit the Profile, go to the upper side of the page.

 User may be able toad and change photo of their Microsite.

 Click the “Change Photo” link.
 Once clicked a pop up window will be displayed.

 Click the “Choose File” button, and select the image you want for the Microsite profile. Allowable size is up to 2MB only.
 Then click the “Save” button.
 To change the password, click the “Change Password” link. A pop up window will be displayed.

 Key in the Old Password, and key in the New password then click “Save” button. On the next login, system will require you to key in the
new password for the Microsite.

D. Forgot Password

1. If the User forgot his/her login credentials. They can use the “Forgot Password” link.
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 On the Login page, click “Click Here” link.

 Once clicked, user will be redirected on the below page.

 Key in the email address use during Registration process and click “Submit” button.

 User will receive an email notification from PhilCare, indicating his/her login credentials.

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