lesson 11

COMMUNICATION SKILLS/ MANAGING PEOPLE.
Communication and management are closely linked. Communication refers to the

process by which information is exchanged between two or more people (increasingly,
machines are also included in communication, but we limit the discussion here to
communication between people). Each of the management roles planning, organizing,
leading, and controlling depends on effective communication. Managers must be able
to receive accurate information to determine plans, and they must be able to send
accurate information for the plans to be implemented. When information is accurately
sent and received, everyone in an organization can be informed. As we see in the
earlier example, however, when information is misinterpreted or when incorrect
information spreads, communications can create significant problems in organizations.
The Role of Communication in Management
The role of management is to accomplish the goals of an organization. To do this,

managers create a plan that defines what needs to be done, when it will be done, and
how it will be done. To implement the plan, managers must convey this information
to everyone in the organization. That is, they must communicate the plan to members
of the organization. However, managers need to do much more than just inform
people what they need to do to support the plan. They also must motivate people to
support the plan, build commitment to the organization, establish rapport and
collaboration, and keep everyone informed of events and actions that affect the
organization. Good communication not only informs but also helps to create a culture
that makes people feel like they belong to and want to support the organization. The
opening example shows what can result from poor communication. Following are
some of the benefits of effective communication.
 Provides clarity: Confusion, uncertainty, and ambiguity make people

uncomfortable and uncooperative. Making roles, responsibilities, and
relationships clear gives everyone the information they need to do their jobs and
to understand their contributions to the organization. Effective communication
reduces the cost associated with conflicts, misunderstandings, and mistakes.
 Builds Relationships. A culture that promotes open communication reduces

tension between hierarchical levels of employees, both professionally and
socially. In a trusting and collaborative culture, people are more likely to seek
help with problems and to suggest solutions and improvements. Effective
communication creates a collegial culture that fosters teamwork and encourages
cooperation.
 Creates commitment. Effective communication involves not only sending

information but also receiving it. By listening to employees’ concerns, allowing
them to have input on their work and their workplace, and giving consideration to
their suggestions, managers can make everyone in the organization feel like they
are valued contributors. When employees feel like they are valued in the
organization, they will likely be more engaged and motivated. Effective
communication creates support and commitment.
 Defines expectations. When people are uncertain about what is expected of them
and how they will be evaluated, they can’t do their jobs well. Performance
reviews are difficult because the employee does not know the performance
standards they are expected to meet. And if corrective measures are necessary,
the employee may be resentful if he can’t see how his behaviors reduced his
effectiveness. When expectations and standards are clear, employees know what
they need to do to get a positive review and the benefits that come with it.
We all know it’s important, but communication skills can be challenging to

develop and implement at work. The rise of remote and hybrid work hasn’t made
it any easier, either.
Yet, effective communication at work can be transformative for individuals, teams,

and businesses. We’re here to show you why communication is important in the
workplace and how to start building your and your team’s communication skills
today .
Benefits of communication at workplace
Communication in the workplace is important because it boosts employee morale,

engagement, productivity, and satisfaction. Communication is also key for better team
collaboration and cooperation. Ultimately, effective workplace communication helps
drive better results for individuals, teams, and organizations. To take it a step further,
specifically as a manager, building good communication skills has profound short-
and long-term benefits for your organization. An effective communicator is able
to motivate their team to get more done with better results and fewer
misunderstandings.
Communication skills can contribute to the company’s success and to

your own personal success as a leader and management of people.
TYPES OF COMMUNICATION IN THE WORKPLACE
Not all work communication is made equal. We have all had the experience of sitting
through a boring, lengthy meeting with the thought, “This should have been an
email.” or just notice.Different communication channels are ideal for different types
of communication. Depending on the type of information being conveyed, those
different channels can enhance or detract from how it is received. An effective
communicator will develop different skills and tools to match the type of
communication needed.
 Leadership communication
Leaders often deliver one-way communications to their teams. The goal may be to
inform or update, such as a memo about a new company policy or a change in
direction. Leaders also often communicate to persuade, encourage, and inspire
commitment. They often communicate through stories more than data.
 Upward communication
Managers (and team members) often have to communicate with their own
managers and with other leaders who are not in their direct chain of command.
These may take the form of memos/emails, reports, or a slot in a standing meeting.
Regardless of the format, these types of communications should be considered
more formal .
 Updates
Since they’re brief by nature, updates often fall short of being a type of strong
communication. Use a visual tracker or dashboard to carry the load, and save your
verbal or written commentary for drawing the audience’s attention to what is most
important — typically, what requires action or further involvement from them.
This might include surprises, obstacles, and potential risks, as well as wins.
 Presentations
These formal communication events tend to receive the lion’s share of attention, for
good reason. Presentations are communication tools that are typically aimed at a
larger audience with higher stakes. They have objectives like informing, influencing,
and persuading.
 Meetings
Meetings, whether large or small, are a critical part of a workplace’s internal

communication strategy. They’re also one of the least understood and most overused
types of communication. Effective meetings build synergy between teams and quickly
communicate information that would have a high potential to be misunderstood in
another format (like email). The best meetings are highly collaborative and leave
participants feeling energized, not drained.
 Customer communications
Communicating with customers can run the entire gamut discussed above, from one-
offs to face-to-face, virtual, spoken, or written, formal. In general, all of the
considerations of communication among employees go double for customers.
Be deliberate and plan your messages to provide what your customer needs, in the
way they prefer, and create a positive impression for the company and the product.
 Informal interactions
Informal communications include the emails and chats you engage in all day: making
requests, asking for information, responding to requests, and giving or receiving
support and guidance. In addition to moving the work of the organization forward,
these informal communications have secondary objectives of forming social
connections, building culture, establishing trust, and finding common ground.
Communication skills for managers and business leaders are one of the
most important soft skills you can develop. It involves any sort of communication
(verbal and non-verbal) you have with an employee in-person, on video calls, emails,
messages, or any platform used to keep in touch.
Good communication skills for managers allow you to:
 Explain tasks and goals clearly to their team

 Understand what their team is working on and provide feedback as needed
 Resolve any conflicts that may arise
 Ensure everyone is on the same page regarding deadlines, expectations, etc.
COMMUNICATION MODEL

lesson 11

Uploaded by

Copyright:

Available Formats

lesson 11

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

lesson 11

Uploaded by

Copyright:

Available Formats

COMMUNICATION SKILLS/ MANAGING PEOPLE.

Communication and management are closely linked. Communication refers to the

The Role of Communication in Management

The role of management is to accomplish the goals of an organization. To do this,

 Provides clarity: Confusion, uncertainty, and ambiguity make people

 Builds Relationships. A culture that promotes open communication reduces

 Creates commitment. Effective communication involves not only sending

We all know it’s important, but communication skills can be challenging to

Yet, effective communication at work can be transformative for individuals, teams,

Benefits of communication at workplace

Communication in the workplace is important because it boosts employee morale,

Communication skills can contribute to the company’s success and to

TYPES OF COMMUNICATION IN THE WORKPLACE

Meetings, whether large or small, are a critical part of a workplace’s internal

Good communication skills for managers allow you to:

 Explain tasks and goals clearly to their team

You might also like

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.