MGT510-FinalTerm-MegaQuizFilebyShahzadSadiq_VUAnswer.com

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..Mega Quiz File..
(MGT510)
Shahzad Sadiq
lushahz@gmail.com
http://www.facebook.com/LushahzGoldsmithsCompany
(*Please correct me, if you find any mistake)
…..Highlighted in Red are not sure or unsolved…..

What does the transcendent view imply for high quality?
It is something everlasting
It is something timeless and enduring
It is something priceless
It is something perfect
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Taguchi suggested that loss in a process is increased with increase in which of the
following?
Specifications
Standards
Competition
Variability
The products manufactured during 1800s were unique. How quality was ensured in
this era?
Through renovation
Through inspection
Through calculation
Through repair
Which of the following is typically viewed to lie between fully vertically integrated
firms?
Supply chain management

Production chain management
Value chain management
Demand chain management
The majority of advertisers appeal the public on the basis of which of the following?
Quality of product
Quality of staff
Inferiority of product
Inferiority of service
Which of the following models value stability?
Organism model
Mechanistic model
Cultural model
Total Quality model
What is the relationship between Ishikawa and Deming?

Son and father
Nephew and uncle
Student and teacher
Grandson and grandfather
Which of the following was developed by Motorola to improve its processes by

minimizing defects?
ISO 9000
Six sigma
QS 9000
TQM
What was the primary concern of managers during 1980s?
Detection
Strategic impact
Control
Coordination
You can ask direct questions to quiet people and try to control talkative people", for
which of the following purpose?
Mobilizing the group

Keeping the group focused
Restating purpose
Starting punctually
Some organizations emphasizes the use of quality tools but failed to do which of the
following?
Focus on what is truly important to the distributors
Incorporate continuous improvement efforts
Make fundamental changes in their processes and culture
Focus on what is truly important to the customer
Learn how to tell when nothing can be gained from further discussion. This refers to
which of the following discussion skills in meetings?
Acting as gatekeepers
Closing the discussion
Asking for clarification
Testing for consensus
Which of the following models has the viewpoint that change and learning are
valued in themselves?
Organism model
Mechanistic model
Cultural model
Total Quality model
Marketing research carried out to know whether the particular area should be
covered in this course. What the course instructor should develop?
The course meeting requirements of the university

The course meeting requirements of the instructor
The course meeting requirements of the students
The course meeting requirements of the bookseller
Which of the following statements is TRUE about Deming‟s philosophy?
It is based on improving products and services by reducing uncertainty and variability in

the design and manufacturing processes
Quality is either or not present in the whole organization; that quality is
the responsibility of everyone in the organization
Increasing conformance to specifications through elimination of defects, supported
extensively by statistical tools for analysis
Increasing loss, for the producer, the customer, and society, associated with increasing
variability from a target value
All of the following are the elements of a TQM system EXCEPT:
Leadership
Communications
Measurement
Detentions
The standards for output based on quality and customer-service requirements that
originate at the organizational and process levels include requirements for all of the
following EXCEPT:
Accuracy
Innovation
Timeliness
Turnover Download More Latest Files from VUAnswer.com
Which of the following refers to SIPOC (Supplier-Input-Process-Output-Customer)

diagram?
A high-level process map

A low-level process map
A high-level performer map
A low-level performer map
Which of the following is concerned about quality for achievement of TQM?
The Managing Director

The Operative
The Quality Manager
Everyone in the organization
Which of the following is required for meeting and exceeding customer‟s need?
Planning
Control
Execution
Innovation
Which one of the following depicts feature, which is a dimension of quality?
Product looks and sounds

Brand name and price
Bells and whistles of the product
Ability to repair a product
Which of the following can help to eliminate fear and encourage teamwork?
Management
Workmanship
Leadership
Risk-taking
Which of the following focuses on results, not process, and encourages short-term
behavior?
Typical American MBO system

Typical Japanese MBO system
Typical Chinese MBO system
Uncommon Chinese MBO system
Which of the following statements, in relation to theory of knowledge, is TRUE for

people failing to understand the components of Profound Knowledge?
They see events as individuals‟ incidents rather than the net result of many
interactions and interdependent forces
They do not know the difference between prediction, forecasting, and guesswork
They create cynicism, demoralization, de-motivation, guilt, resentment, burnout,
craziness, and turnover
They do not understand the difference between improvement and change
Who made some salient observations about the failure to understand the
components of Profound Knowledge?
Scholtes
Deming
Juran
Crosby
Do not permit overlong examples or irrelevant discussion. This refers to which of

the following discussion skills in meetings?
Summarizing
Managing time
Containing digression
Which of the following decisions assume the existence of the facilities, but determine
the exact path(s) through which a product flows to and from these facilities?
Location decisions
Production decisions
Inventory decisions
Transportation decisions
If the change was successful, implement it on a wider scale and continuously assess
your results. Which stage represents this statement in the Shewhart Cycle?
Do stage
Act stage
Plan stage
Check stage
Which of the following is TRUE about entry-level managers as noted by Deming in

Japan?
They spend 5 to 20 years on the factory floor
Which of the following statements is TRUE for total quality?

Stresses on learning and adaptation to change
Ability to repair a product quickly and easily
Difficulty in establishing and measuring service levels
A customer focused management system
What is necessary for a system to be effective?
The components of any system must work together for the system
The components of any system must not work together for the system
The components of any system should not be organized for the system
The components of any system should provide disruption for the system
The concept of common and special causes of variations was developed by:
Deming
Walter Shewhart
Juran
Taguchi
MBO stands for:
Management by Objective
Management by Organization
Maintenance by Objective
Maintenance by Organization
Which of the following statements is true about routine inspection:
It adds value to the product

It acknowledges defects as well as adds value to the product
It acknowledges defects but does not add value to the product
All of the given options
The success of Japanese manufacturers is due to ________, small and incremental

improvements in design and production.
Continuous
Abrupt
Continual
None of the given options
All of the following statements are true about institute training except:
It improves quality
It improves productivity
It enhances workers’ morale
It certainly results in salary increment
One of the advantages of team work is:
It breaks down barriers between internal customers and suppliers

It results in promotion
It results in salary increment
Reworking _______ the cost of quality.
Decreases
Increases
Neutralizes
________ refers to general processes of improvement and encompasses

discontinuous improvements
Continuous improvement
Continual improvement
Constant improvement
Consecutive improvement
Total quality costs include:
Prevention costs
Appraisal costs
Failure costs
The no. of principles in Dr. W. Edwards Deming's quality principles is

____________.
8
10
12
14
During 1980s, the job characteristic of quality professionals was:
Educating others
Achieving personal targets
Consultative work with other departments
None of the above
During 1800s, the quality was viewed as:
A problem that can never be solved

A problem to be solved
A tool for measuring system
A remedy to control decline
Why the factory managers created inspection departments?
To keep defective products aside, ensuring they do not reach the customers
To ensure quantity of goods/services
To count, grade, and rework
All of the above
During 1950s, controlling quality meant:
To understand and address the causes of poor quality

To simplify and speed up process
To link outcomes to uses
Acting on defects
The „father‟ of statistical quality control is:
F. W. Taylor
Joseph M.Juran
Philip Crosby
Walter Shewhart
The Six Sigma is a new file separate from the total quality philosophy.
True
False
Today‟s consumers define quality as being flawless and having all of the attributes
they want in just the way they want them.
True
False
The Deming Chain Reaction theory states that one of the main purposes of having
quality products and processes is more rework.
True
False
The theory of variation helps us understand when there has not been a genuine
improvement in performance
True
False
A SIPOC diagram is a tool used by a team to identify all relevant elements of a

process improvement project before work begins.
True
False
Nonconformance is an expense of:
Profit of quality
Defects of quality
Quality of product
Cost of quality
Crosby‟s approach to management is:
A problem that can never be solved

Absolutes of Quality Management
Interim Management
ISO
Best price or zero cost is:
To keep defective products aside, ensuring they do not reach the customers
Prerogative cost
To count, grade, and rework
Cost leadership
Example of prevention costs is:
Quality improvement projects

Downgrading
To link outcomes to uses
Warranty claims
Big Q is:
Quality of services
Quality of people
Quality of processes
All of the above
Zero Defects is a widely accepted and understandable concept.

True
False
Managers assumed that they should not improve quality because defects are less
costly.
True
False
Quality is a destination.
True
False
“Narrowly interpreted, quality means quality of a product,” was stated by

Ishikawa.
True
False
ISO was first released in 1882.
True
False Download More Latest Files from VUAnswer.com
Which of the following document(s) is (are) included in the quality system?
A quality policy
Customer focus
Commitment
Appropriate motives for adopting ISO 9000 include which of the following?
To create a quality management system

To improve operations
To conform to the requirements of customers
Quality checklists are used to:
Ensure that Quality Assurance steps were followed

Keep quality inspectors busy
Inform upper management where failures occur
Prevent project audits
The ISO 9001:2000 standards are
More widely adopted in the U.S. than in Europe

Quality management procedures that address leadership, documentation, and
record-keeping
Are known as the Baldrige standards in the U.S
A set of product specifications for all industries
Documentation and data on existing products are the examples of ___________
External inputs
Internal inputs
Other inputs
None of the above options
Which of the following statements outline the relationship factor?
ISO 9000 and total quality are not in competition

ISO 9000 and total quality are not interchangeable
ISO 9000 is compatible with total quality
All of the above
Which of the following is not an example of physical factors affecting work

environment?
Noise
Cleanliness
Air flow
“Performance comes effortlessly” refers to _______________ stage of learning

according to psychologists.
Unconscious incompetence
Conscious incompetence
Conscious competence
Unconscious competence
There are _________ levels of the CMM.
Four
Five
Six
Three
The underlying cause(s) of TQM deficiencies is (are):
The failure of managers to understand the concept of quality

Costly implementation of quality management system
Lack of employee involvement
Leaders:
Push rather than pull

Must be trustworthy but not necessarily courageous
Know where they want to go
Need to dictate
The Steering Committee must develop:
Mission statement
Vision statement
All of the above
One thing that the implementation plan must provide is:
Short-term focus
Leadership delegation
Vision statement
Training
____________ provides information on how productivity and quality can be

continuously improved through problem identification.
Statistical quality control

Statistical process control
Tree Diagram
None of the given option

____________ is a graphic tool for defining the relationship between customer
desires and the firm/product capabilities.
House of Quality
Affinity diagram
Arrow diagram
None of the given option
The affinity diagram is used to bring logic to the process of identifying relationships
among the various ideas recorded on the tree diagram.
False
True
Total quality implementation must not be delegated.
True
False
Competitive and benchmark data are essential for planning quality leadership
because they make possible clear and objective quality comparisons.
True
False
Deployment refers to the extent to which the approaches are applied to all relevant
areas and activities addressed and implied in the examination items.
True
False
It is best to apply SPC to all processes at once.
False
True
What is quality?
Meeting and exceeding the customer‟s expectations

Adding extras to make the customer happy
The degree to which the project meets requirements
Conformance to management’s objectives
All of the following are the grounds to give birth to total quality approach
EXCEPT:
Obsession with quantity

Confusion and poor leadership
One employee in charge
Political disorder
All of the following are the major decision areas in supply chain management
EXCEPT:
Location
Production
Inventory
Pricing
Which of the following is true for subsystems?
These are not linked together as internal customers and suppliers

These are linked together as external customers and suppliers
These are linked together as external and internal customers and suppliers
These are linked together as internal customers and suppliers
In which of the following operations great deal of variations can occur?
Manufacturing
Financing
Purchasing
Selling
With total quality perspective, employees are empowered to think and make
recommendations for which of the following?
One time check
After completion check
Incremental improvement
Which one of the following depicts durability – a dimension of quality?
Exterior finish
Quality of work
Useful life
Ease of repair
Which of the following statements is TRUE for total quality?
Stresses on learning and adaptation to change

Ability to repair a product quickly and easily
Establishing and measuring service levels may be difficult
A primary operating characteristic of product
What is the objective of a TQM system?

Business improvement
Process improvement
Which of the following results in low costs?
High productivity and high capacity utilization

Low productivity and low capacity utilization
Low productivity and high capacity utilization
High productivity and low capacity utilization
In the process of acquiring the certificate of ISO 9000, which step follows the step of
setting the registration objective?
Develop and implement the QMS

Perform self-analysis audit
Submit quality manual for approval
Select the appropriate standards

pre-assessment by registrar?
Take corrective action

Obtain ISO registration
Select a third party registrar
developing and implementing the quality and management system?
Set the registration objectives

Select a third party registrar
Pre-assessment by registrar
selecting the appropriate standards?

selecting a third party registrar?

Obtain ISO registration
Final assessment by registrar
performing self-analysis audit?
Final assessment by registrar

In the process of acquiring the certificate of ISO 9000, which step follows the
step of submitting quality manual for approval?
Pre-assessment by registrar
Which of the following is TRUE for higher costs of quality?
Doing the wrong thing in the wrong way

Doing the wrong thing in the right way
Doing the right thing in the wrong way
Doing the right thing in the right way
For what duration is the ISO certification valid for any organization?
5 years
4 years
3 years
2 years
Identify the core leadership skills among the following.

a. Vision
b. Empowerment
c. Value congruence
d. Intuition
e. Skilled labor
f. Gross motor
a, b, c and f
b, c, d, and e
c, d, e, and f
a, b, c, and d
The primary requirement for organizational excellence is strategic focus.
True
False
The primary requirement for organizational excellence is tactical focus.
True
False
Japanese companies mostly are not ISO certified because they think they are
beyond the requirements of ISO.
True
False
The means for staff to perform their tasks right the first time is a benefit of
implementing the quality management system.
True
False
The means for documenting the company‟s experience in a structured manner is not
a benefit of implementing the quality management system.
True
False
The implementation of quality management system does not bring clarity and
transparency to duties and responsibilities.
True
False
The implementation of quality management system does not make export marketing
easier.
True
False
With the implementation of quality management system the company cannot secure
greater customer loyalty.
True
False
With the implementation of quality management system the company‟s customer

will not receive products or services of a known level of quality that is independently
audited.
True
False
What is quality for any organization?

A solution
A problem
A specification
A project
What kind of decisions did the managers make in the old paradigm?
Strategic positioning based on warfare models

Product positioning based on warfare models
Market positioning based on warfare models
Strategic and product positioning based on warfare models
What is the traditional view of quality?
Quality is measured by establishing an acceptable level of conformance

Quality is measured by establishing an acceptable level of employee satisfaction
Quality is measured by establishing an acceptable level of nonconformance
Quality is measured by establishing an acceptable level of both conformance and
nonconformance
When was the definition of total quality endorsed?
In 1950
In 1970
In 1985
In 1992
Customers want an excellent product or service from an organization that also

provides which of the following?
A heartiest welcome
Explicit costs
Reliable delivery and after purchase support
Implicit costs
Service standards are usually hard to measure because of the following reason?
Service standards are intangible
Service standards are unaccountable
Service standards are judgmental
Service standards are invariable
Which of the following is required to ensure quality?
Absence of wastage
Absence of defects
Absence of variations
Absence of specifications
Asking for examples, pictures, diagrams, and data in meetings, refers to which of
the following?
Acting as gatekeepers
Asking for clarification
Testing for consensus
The user-based view of quality is popular among the people of which of the
following area?
Accounting
Banking
Physics
Marketing
Motorola was committed to which of the following campaigns in 1980s?
Zero defect
Six sigma
Benchmarking
Cause-and-effect analysis
What are the ISO (International Organization for Standardization) series standards
for industries such as aerospace?
QS 9000
AS 9000
TL 9000
ISO/TS 16949
Juran advocates a never-ending spiral of activities that includes all of the following
EXCEPT:
Product development
Workers
Inspection and testing
Purchasing
To increase the awareness and involvement of people, employee training should

cover all of the following EXCEPT:
The vision for the future of the organization

The organization's policies and objectives
Organizations's intangible resources such as intellectual property
The initiation and implementation of improvement activities
Which of the following is a follow up activity relating to internal audit?
Collection of quality cost data

Questionnaires and surveys
Verification of implementation
Utilization of technologies
All of the following are the consideration of the organizations when analyzing how
all the processes interact to make sure that all processes operate as an efficient
network EXCEPT:
Ensuring inputs, activities and outputs are clearly defined and controlled
Managing risks and opportunities
Monitoring inputs and outputs to confirm that, group processes are unrelated
Establishing data analysis that facilitates continual improvement across all processes
Which of the following is a valid statement about design and development outputs?
It identifies and rectifies against potential conformance

It is used where excess in product will only be apparent in use
It in signifies and conceals the significant features of the processes
It meets the input requirements for design and development
Against which of the following scales, the Capability Maturity Model can be used to
assess an organization?
Three process maturity levels

Four process maturity levels
Five process maturity levels
Six process maturity levels
In the levels of organizational maturity, the dysfunctional system precedes which of

the following systems?
Awakening System
Developing System
Maturing System
World Class System
Which of the following is TRUE for lower costs of quality?

Which of the following defines the boundaries of the business in which the
organization operates?
Vision
Mission
Plan
Objectives
What are the core competencies of leadership?

Activities that get the opportunity to meet many people with similar interests
Activities and processes needed to meet customers' minimum requirements
Activities that gives you an opportunity to learn and experience new things
Activities that underpin competitive advantage and are difficult for competitors to
copy
Which of the following is NOT an organizational weakness?
Obsolete facilities
Obsolete processes
Weak management team
Higher quality competitors
Which of the following base all actions, activities, and decisions on what is most
likely within an ethical framework to ensure successful performance in the
marketplace?
Operation Management
Strategic Management
Financial Management
Network Management
Total quality relates to which of the following which enhances an organization's

ability to gain a sustainable competitive advantage in the marketplace?
Operation Management
Strategic Management
Financial Management
Network Management
Which of the following is a communication tool used to tell a story of how value is
created for the organization?
Injective map
Strategy map
Surjective map
Bijective map
Under which perspective of the balance scorecard, would you classify inventory
management measurement?
The customer perspective

The business process perspective
The financial perspective
The learning & growth perspective
Under which perspective of the balance scorecard, would you classify corporate
goals measurement?

Under which perspective of the balance scorecard, would you classify operating cost
management measurement?

Under which perspective of the balance scorecard, would you classify average time
to process orders measurement?

Under which perspective of the balance scorecard, would you classify number of
strategic skills learned measurement?

All of the following are the examples of product concerns from customers and end-
users EXCEPT:
Conformance
Transportation
Availability
Delivery
Brainstorming refers to which of the following?
Mess Finding
Fact Finding
Problem Finding
Idea Finding
The Pareto Principle is a technique used by quality managers to determine the

quality control problems concerning a particular service or manufacturing process
to be corrected. Which of the following statements best represents the problems
employed by this principle?
In order to minimize financial losses, all problems should be corrected

The majority of defects are caused by a small percentage of the identifiable
problems.
In order to achieve zero defects, all quality control problems should be corrected
Generally, 80% of the quality control problems are justifiable for correction via cost-
benefit analysis.
Which of the following helps you distinguish between normal and unusual variation
in a process?
Control Chart
Cause and effect diagram
Pareto Chart
Scatter Diagram
The observation in the „middle‟ of sorted data is called:
Mode
Median
Range
Variance
Which of the following is the contributor to materials as a cause in free-throwing

cause-and-effect diagram?
Basketball
Games
Video camera
Touched rim
Which of the following is the contributor to equipments as a cause in free-throwing

cause-and-effect diagram?
Basketball
Games
Video camera
Touched rim

In which of the following teams, the team members communicate by computers,
take turns as leaders, and jump in and out as necessary?
Virtual teams
Quality circles
Management teams
Natural work teams
Which of the following is performed in the process of benchmarking?
To collect related and structured activities that produce a specific product

To plan and control the performance of any type of activity
To compare external data collected to the internal data collected
To create goods and services that meet needs and wants of customers
Which of the following is NOT the responsibility of organization regarding
Competence, Awareness and Training of employees?
To implement the country‟s legal requirements for efficient transportation of

people
To make training available to employees or take other actions to satisfy competency
needs
To determine the necessary competence for employees performing work affecting
product quality
To ensure that employees are aware of the relevance and importance of their activities
You know how to paint, but your reactions are not automatic---- you have to work
at it. This statement refers to which of the following stages of learning?
Which of the following is the odd one out?
Peter Drucker
Philip Crosby
W. Edwards Deming
Kaoro Ishikawa
One of the most effective means of implementing quality initiatives for executive
management is to:
Establish quality goals tied to organizational performance

Conduct meetings on quality and demonstrate support for initiatives
Make public announcements explaining the company's quality goals
Hire a quality consultant to develop a total quality plan and lead its implementation
ISO 9000 certification:
Aims to promote top management’s commitment to TQM

Certifies products and their manufacturing processes
Does not apply to service industries
Is seen as a customer requirement
According to Crosby, most companies spend ______________ percent of their sales

dollars on quality costs.
15 to 20
20 to 25
25 to 30
The control of quality involves the following processes except:
Assess actual quality performance

Compare performance with goals
Act on differences between performance and goals
Methods of continuous improvement include _________.
Six Sigma
Lean Production
Kaizen
Shareholder is an example of ___________.
Internal customer
External customer
Investor customer
Social customer
__________ concepts are referred to as statistical quality control (SQC).
Shewhart‟s
Deming’s
Juran’s
Crosby’s
__________ is the judge of quality.
Customer
Supplier
Producer
______________ is not an example of organization.
Factory
Mosque
Hospital
Deming cycle was developed to link the production of a product with consumer
needs.
True
False
Avoidable costs are related to preventing defects.
True
False
Total quality requires a set of guiding principles.
True
False
Crosby is best known for his advocacy of zero defects management.
True
False
The Six Sigma is a new filed separate from the total quality philosophy.
True
False
Which of the following statements best describe the acronym SWOT?
Specific, Witness, Opportunities, and Time

Single, Weaknesses, Occasion, and Tactics
Strengths, Weaknesses, Opportunities, and Threats
Strategic, Weaknesses, Objectives, and Tactics
Which of the following is NOT a law of organizational change?
Involve everyone affected by change in making it

Be prepared to listen and observe
Trust people with dignity and respect
Understand the history behind the current culture
The most effective leaders can be found in what part of an organization?
Top-level management
Mid-level management
Lowest paid wage earner
Which of the following character traits promote successful teamwork?
Honesty
Controlling
Accountability Download More Latest Files from VUAnswer.com
Bossy
Which of the following statements outlines the relationship factor?
ISO 9000 and total quality are not in competition

ISO 9000 and total quality are not interchangeable
ISO 9000 is compatible with total quality
What is the only tool of the seven tools that is not based on statistics?
Pareto Chart
Fishbone Diagram
Scatter Diagram
Histogram
What portion of the QFD house explanation is where customer requirements are
converted into manufacturing terms?
The wall
The roof
The middle
The bottom
The most common inhibitor of SPC is:
Inadequate training
Lack of resources
Failure to have processes under control
Low production rates
Little Q regards the customer as:
The person who buys the product

All people involved, internal, and external
The decision-maker
Having continually changing needs
Which of the following behavior best describes the concept of benchmarking?
Unethical
Illegal
Industrial espionage

Which of the following statements is considered true concerning the affects of global
integration?
It has helped fuel economic growth throughout the industrialized world

It can be the Achilles heel of economic growth
Downturns in one country can now have a ripple effect that quickly spreads to other
countries
Which of the following statements is not true about Total Quality Management (TQM)?
TQM is focused on improving product and customer service quality

TQM is expensive to initiate
TQM requires top management support
TQM requires ISO 9000 certification
Which of the following may be a dimension of quality?
Performance
Conformance
Reliability
Durability
According to Juran trilogy, quality control involves which of the following

process(es).
Assessment of actual quality performance

Comparison of performance with goals
Action on differences between performance and goals
is best known for his zero defects management.
Crosby
Deming
Juran
The need to improve an organization‟s financial condition correlated directly with
the process of making and measuring quality improvements.
True
False
SWOT Analysis is the only step needed in the strategic planning process.
True
False
The concept of quality has often been defined, from a transcendent view, as innate
excellence.
True
False
Quality materials produced by Juran have been translated into 12 different

languages.
True
False
Philosophy helps us to understand people, interactions between people and

circumstances.
True
False
In total quality perspective, quality planning, and strategic business planning are
treated as which of the following?
Different
Consistent
Indistinguishable
Dissimilar
The marketing team of a company carried out a survey concerning expectations of

the customers from the product. What should be the product development
department of the company design?
The product meeting requirements of the customers

The product meeting requirements of the distributors
The product meeting requirements of the management
The product meeting requirements of the shareholders

Which of the following are generally easy to detect using statistical methods, and it
is usually economical to remove them?
Common causes
Special causes
Implicit causes
Assignable causes
During which century, the manufacturers began to include quality processes in

quality practices?
17th century
18th century
19th century
20th century
Which of the following models has the viewpoint that change and learning are
valued in themselves?
Organism model
Mechanistic model
Cultural model
Total Quality model
After the war, Deming was invited to which of the following countries?
Germany
Japan
France
China
Which of the following statements is TRUE for the organizations focusing problem-
solving and continuous improvement?
Fail to emphasize error prevention and design quality

Fail to focus on what is truly important to the customer
Fail to identify the best times about the situation in the past
Fail to integrate all organizational functions
Quality applies to which aspect(s) of the organization?
Products only
Products and services
People and product
Products, services, and people
Which of the following statements holds true for quality assurance?
Top management's intention regarding quality

Functions determining implementation of the quality policy
Actions to provide confidence of satisfying quality requirements
Responsibilities and processes, which implement quality management
Which of the following models reflect horizontal processes beginning with suppliers
and ending with customers?
Organism model
Mechanistic model
Cultural model
Total Quality model
Which of the following is concerned about quality for achievement of TQM?
The Managing Director

The Operative
The Quality Manager
Everyone in the organization
Which one of the following depicts durability – a dimension of quality?
Exterior finish
Quality of work
Useful life
Ease of repair
"Not giving respect to other people‟s contributions", depicts which of the following
self-oriented behavior?
Diverting
Excluding
Belittling
Blocking
which century, the manufacturers began to include quality processes in quality

practices?
17th century
18th century
19th century
20th century
In the new paradigm, managers view error as which one of the following?
A threat
A substitute
An opportunity
An end
Whose concepts are referred to as statistical quality control (SQC)?
Shewhart‟s
Deming’s
Juran’s
Crosby’s

Manufacturing
Distribution
Purchasing
Selling
Which of the following are generally easy to detect using statistical methods, and it
is usually economical to remove them?
Common causes
Special causes
Implicit causes
Assignable causes
Who argued that beauty could be understood only after exposure to a series of
objects that display its characteristics?
Drucker
Crosby
Deming
Plato
During which war, Deming taught quality control courses as part of the national
defense efforts?
World War I
World War II
Mexican-American War
The Civil War
The majority of advertisers appeal the public on the basis of which of the following?
Quality of product
Quality of staff
Inferiority of product
Inferiority of service

The customer value strategy may be addressed in which of the following topics?
Projects
Products
Services
Measurement
Who developed Quality Function Deployment (QFD)?
Frederick Taylor Download More Latest Files from VUAnswer.com

Joseph M. Juran
Y. Akao
Armand Feigenbaum
How the Baldrige Award recognizes the importance of total quality principles?
Through independence with overall business planning

Through a no relation with overall business planning
Through integration with overall business planning
Through dependence with overall business planning
Which of the following models considers the goal of meeting individual needs?
Organism model
Mechanistic model
Cultural model
Total Quality model
All of the following are the initial considerations in the Hoshin Kanri approach to
business system change EXCEPT:
Measuring the business system as a whole

Setting core objectives of the business
Understanding the environmental situation in which the business operates
Ceasing resources for performing activities to achieve business objectives
Which of the following statements is TRUE for ISO 9000?

Describes the principles of a quality management system and defines the
terminology
Describes the requirements relative to a quality management system either for internal
use or for contractual or certification purposes
Intended for internal use and not for contractual purposes, focuses particularly on
continually improving performance
Contains the guidelines for auditing quality management and/or environmental
management systems

Which of the following is an answer to the Second Absolute of Quality Management

as summarized by Crosby; what system is needed to cause quality?
Conformance to requirements
Prevention
Zero defects
Price of nonconformance
All of the following are the reasons why Total Quality Management programs are
not prolific for many companies, EXCEPT:
TQM focuses on minimum standards

TQM develops its own cumbersome bureaucracy
TQM has no place for love and passion
TQM focuses on customers and stakeholders
What is the other name used for Deming Cycle?
Shewhart cycle
Product life cycle
Data life cycle management
Information life cycle management
What is necessary for a system to be effective?

The components of any system must work together for the system
The components of any system must not work together for the system
The components of any system should not be organized for the system
The components of any system should provide disruption for the system
Which of the following is NOT the criterion under Canadian Awards for Business
Excellence?
Leadership
Planning for contraction
Process optimization
Supplier focus
Which of the following is true for subsystems?
These are not linked together as internal customers and suppliers

These are linked together as external customers and suppliers
These are linked together as external and internal customers and suppliers
These are linked together as internal customers and suppliers
What is the relationship between Ishikawa and Deming?
Son and father

Nephew and uncle
Student and teacher
Grandson and grandfather
Which of the following statements is TRUE for little q?
Striving for quality in a limited or specific area

Searching for specific lines of text containing a particular pattern
Matching rules encoded in a string according to certain syntax rules
Giving combination of values for the free variables
The Capability Maturity Model can help in all of the following EXCEPT:
Setting process improvement goals and priorities

Providing guidance for quality processes
Providing a yardstick for assessing current practices
Documenting procedures as to how the various processes for design operate
Projects
Products
Services
Measurement
Who is known as a father of modern-day statistical quality control?
Shewhart
Deming
Juran
Crosby
Which of the following forms the basis of TQM as an organization wide process?
Not using the resources of the total organization properly

Organizational flexibility and response to change
Not bound in business relationships
Not measuring continuous improvement
How should the benchmarking of individual processes as well as customer

satisfaction be employed?
As a standard tool
As a defective tool
As an improvement tool
As an instrumental tool
Identify the example of prevention costs.
Quality planning
Re-inspection
Product recalls
Customer returns
Which of the following is NOT included in the ISO registration process?
Document review by the registrar of the quality system documents or quality manual
Pre-assessment, which identifies potential noncompliance in the quality system or in the
documentation
Review the program descriptions and select the program(s) that will enable you to
contribute more to your organization
Assessment by a team of two or three auditors of the quality system and its
documentation
Who made some salient observations about the failure to understand the
components of Profound Knowledge?
Scholtes
Deming
Juran
Crosby

How can the quality be computed?
Quality = Expectation/Performance
Quality = Performance/Expectation
Quality = Performance+Expectation
Quality = Performance-Expectation
Documentation and data on existing products, are an example which of the

following?
External inputs
Internal inputs
Either internal or external inputs
Neither internal nor external inputs
behavior?
Who developed Quality Function Deployment (QFD)?
Frederick Taylor
Joseph M. Juran
Y. Akao
Armand Feigenbaum
All of the following are the examples of appraisal costs EXCEPT:
Quality measurement criteria

Quality improvement projects
Laboratory acceptance testing
In order to achieve the objectives and stimulate innovation, what the organization
should encourage?
The involvement of its human resource

The involvement of its process
The involvement of its system
The involvement of its capital
How the requirements for documentation and records may not arise?
Contractual requirements from the customer or other interested parties

Acceptance of international, national, regional and industry sector standards
Irrelevant statutory and regulatory requirements
Decisions by the organization
At which level, does the quality concern centers on meeting internal customer
requirements?
Organizational level
Performer level
Process level
Production level
Who is known as a father of modern-day statistical quality control?
Shewhart
Deming
Juran
Crosby
Which of the following is TRUE for higher costs of quality?

Which of the following concepts and tools can be used to assess internal customer
needs and to communicate internal supplier capabilities?
Financial
Management
Marketing
Production
The management representatives appointed and given authority by the senior

management are for all of the following EXCEPT:
Managing
Mishandling
Evaluating
Coordinating
The management preserves the conformity of products during internal processing

and final delivery. Which of the following is included in such preservation?
Handling
Abolition
Risk
Shrinking
All of the following are the basic requirements of ISO 9000 EXCEPT:
A documented quality system

Consistent adherence to the documented quality system
Check to see that the plan was carried out
Customers and processes be displeased
During 1990s, the following institution(s) began to pay increase attention to quality.
Education and health care only

Education, health care, and government
Health care and government only
Government and financial institutions only
Which one of the following depicts reliability – a dimension of quality?
Bells and whistles of the product

Meeting specifications
Average time for the unit to fail
Quality of work
Which of the following models considers the goal of organizational efficiency and
performance?
Organism model
Mechanistic model
Cultural model
Total Quality model
All of the following are the examples of external failure costs EXCEPT:
Processing customer complaints

Customer returns
Warranty claims
Quality planning
Identify the example of external failure costs.
Quality planning
Re-inspection
Material review
Customer returns
Which of the following is viewed as a Consistent Pair?
ISO 9000 and ISO 9004

In which century, the US broke further from the European tradition and adopted a
new management approach developed by Frederick W. Taylor?
17th century
18th century
19th century
20th century
Quality applies to which aspect(s) of the organization?
Products only
Products and services
People and product
Products, services, and people
Which of the following statements, in relation to system, is TRUE for people failing
to understand the components of Profound Knowledge?
They see the symptoms but not the deep causes of problems
They do not know when expectations are realistic
They do not understand motivation/why people do what they do
They do not know how to plan and accomplish learning and improvement
"Problems will remain unsolved, despite their best efforts." When this will happen?
When people don’t understand systems

When people don’t understand psychology
When people don’t understand variation
When people don‟t understand the theory of knowledge
Which stage in the Shewhart Cycle implements the change on a small scale?
Do stage
Act stage
Plan stage
Check stage
Which of the following s determining what to control, establishing units of

measurement so that data may be objectively evaluated?
Quality improvement
Quality planning
Quality control
Quality process
All of the following steps are required for quality planning EXCEPT:
Determine who the customers are

Deploy the plans to operational levels
Identify customers’ needs
Assess actual quality performance
Which of the following is an answer to the First Absolute of Quality Management

as summarized by Crosby; what is quality?
Prevention
Zero defects
Juran defines quality as “fitness for use”. This can be broken down into how many
categories?
Five
Four
Three
Two
How many maturity levels are there in the Capability Maturity Model?
Four
Five
Six
Seven
Which of the following is a unit for measuring process performance according to

traditional view of quality?
Effective parts per thousand produced

Defective parts per thousand produced
Effective parts per hundred produced
Defective parts per hundred produced
Which of the following statements, in relation to system, is TRUE for people failing
to understand the components of Profound Knowledge?
Which of the following statements, in relation to variation, is TRUE for people

failing to understand the components of Profound Knowledge?
They see events as individuals’ incidents rather than the net result of many interactions
and interdependent forces
Which of the following models has a vertical chain of command?
Organism model
Mechanistic model
Cultural model
Total Quality model
What was the role of quality professionals during 1800s?
Troubleshooting and the application of statistical methods

Inspection, sorting, counting, and grading
Quality measurement, quality planning, and program design
Goal setting, education and training, and program design
All of the following are the major categories and items within each category of
Canadian Awards for Business Excellence EXCEPT:
Customer focus
Distributor focus
People focus
Supplier focus
How the Baldrige Award recognizes the importance of total quality principles?
Through independence with overall business planning

Through a no relation with overall business planning
Through integration with overall business planning
Through dependence with overall business planning
Which of the following involves determining what to control, establishing units of

measurement so that data may be objectively evaluated?
Quality improvement
Quality planning
Quality control
Quality process
After the war, Deming was invited to which of the following countries?
Germany
Japan
France
China
Which of the following organizations has a little chance of survival?
With no corporate philosophy about how to create long-term customer loyalty

With no corporate objectives about how to create long-term customer loyalty
With no mission about how to create long-term customer loyalty
With no vision about how to create long-term customer loyalty
Who suggested that there are three categories of performance?

Taguchi
Taylor
Ishikawa
Deming

Which of the following statements is TRUE about Deming‟s philosophy?
It is based on improving products and services by reducing uncertainty and

variability in the design and manufacturing processes
Quality is either or not present in the whole organization; that quality is the responsibility
of everyone in the organization
Increasing conformance to specifications through elimination of defects, supported
extensively by statistical tools for analysis
Increasing loss, for the producer, the customer, and society, associated with increasing
variability from a target value
By the mid 1970s, which markets were penetrated by the Japanese companies?
Western markets
Eastern markets
Northern markets
Southern markets
The input for management review to examine the quality management system shall
include information about all of the following EXCEPT:
Status of preventive and corrective actions

Follow-up actions from previous management reviews
Changes that could affect the quality management system
Improvement of product related to customer requirements
Juran advocates a never-ending spiral of activities that includes all of the following
EXCEPT:
Product development
Workers
Purchasing
Which of the following statements is TRUE for little q?
Striving for quality in a limited or specific area

Searching for specific lines of text containing a particular pattern
Matching rules encoded in a string according to certain syntax rules
Giving combination of values for the free variables
Which of the following is the Total Quality Tool that is simply a graphical
representation of an outline that presents a chain of causes and effects?
Check sheet
Fishbone diagram
Scatter diagram
Pareto chart
Who found that teams are seldom fully used, and their individual members are
often complacent?
Oakland and Schein

Newall and Dale
Lehr and Cox
Juran and Schein
Projects
Products
Services
Measurement
Which of the following should be reviewed by the organization to identify

requirements for operations that realize products or deliver services in order to
ensure compliance with specifications?
Inability to comply with contractual requirements

Training and competence of people
Problem conception
Irrelevant statutory and regulatory requirements
What are the ISO (International Organization for Standardization) series standards
for industries such as automobiles?
ISO 9000
ISO 14000
QS 9000
AS 9000
Which of the following should be used as input to management review in order to

ensure that continual improvement is the driver for organizational development?
Performance information
Performance management
Ethical performance
Performance development
Based in Geneva, Switzerland, International Organization for Standardization is a

consortium of the national standard bodies, which has how many countries?
More than 100

Less than 100
Less than 90
Less than 80
Which of the following is the contributor to the work method cause in the house
paint peeling cause-and-effect diagram?
Cheap solvents
Temperature
Acid rain
Paint over dirt
Which of the following concepts and tools can be used to assess internal customer
needs and to communicate internal supplier capabilities?
Financial
Management
Marketing
Production
The input for management review to examine the quality management system shall
include information about all of the following EXCEPT:
Status of preventive and corrective actions

Follow-up actions from previous management reviews
Changes that could affect the quality management system
Improvement of product related to customer requirements
What the organization must accomplish to achieve the mission, by examination and
categorization of the impacts?
Critical success factors

Key process indicators
Illegal and policy factors
The enemy indicator
Who suggested, “A quality product is one that provides performance or

conformance at an acceptable price or cost"?
Crosby
Ishikawa
Garvin
Shewhart
Under which perspective of the balance scorecard, would you classify the operating
cost management measurement?

Which of the following is the purpose of ISO 9001?
To define the minimum Quality Management System requirements needed to

achieve customer satisfaction by meeting specified product requirements
To determine metals and metalloids in airborne particulate matter by inductively coupled
plasma atomic emission spectrometry
To ensure that the IT service management processes are aligned both with the needs of
the business and with international best practice
To evaluate ultimate aerobic biodegradability of organic compounds in aqueous medium
by determination of oxygen demand in a closed respirometer
Which of the following is a four-step quality model amongst the most widely used
tools for continuous improvement?
Deming Cycle
Juran Trilogy
Taguchi’s Loss Function
Quality Circles
What was the transcendent view of quality?
Satisfying customers
Meeting needs and wants
Innate excellence
Conformance
behavior?

Which of the following is NOT the category in Baldrige Award?
Leadership
Business results
Supply chain
Process management
What is the number of principles in Dr. W. Edwards Deming's quality principles?
8
10
12
14
Which of the following is NOT an advantage of functional structure?
It provides organizations with a clear chain of command

It enables employees to learn about customer expectations
It allows evaluating people based on clear set of responsibilities
It allows people to specialize in the aspect of the work
Which of the following is a requirement of ISO 9000:2000?
Processes to measure and analyze customer satisfaction

An Environmental Policy to be in existence within the organization
Procedures for registration of font-related identifiers
Irregular improvement of internal process and customer satisfaction
The management responsible for the area being audited is responsible for ensuring
that actions are taken without undue delay to eliminate detected nonconformities
and their causes. Which of the following is a follow-up activity?
The verification of the actions taken

The reporting of contradiction results
The contradiction of the actions taken
The verification of contradiction results
Which of the following total quality tools is employed in the step “plan and
implement a solution” in problem solving?
4W and 1H matrix
Pareto chart
Control chart
Scatter plot
Under which perspective of the balance scorecard, would you classify the customer
retention measurement?

What was the role of quality professionals during 1950s?
Troubleshooting and the application of statistical methods

Inspection, sorting, counting, and grading
Quality measurement, quality planning, and program design
Goal setting, education and training, and program design
What is quality?
Meeting and exceeding the customer‟s expectations

Adding factors to make the customer happy
The degree to which the project meets requirements
Conformance to management’s objectives
The quality initiatives focused initially on reducing defects and errors in products
and services with the help of which of the following?
Measurement, statistics, and other problem solving tools

Measurement, statistics and cause and effect analysis
Statistics and cause and effect analysis only
Failure modes and cause and effect analysis only
Which of the following performance levels have good results and have emphasized
sustained improvement trends?
Reactive approach
Stable formal system approach
Best-in-class performance
Continual improvement emphasized
Do not permit overlong examples or irrelevant discussion. This refers to which of

the following discussion skills in meetings?
Summarizing
Managing time
Containing digression
Which of the following statements, in relation to psychology, is TRUE for people

Under which perspective of the balance scorecard, would you classify motivated
workforce measurement?
.
Which of the following models value stability?
Organism model
Mechanistic model
Cultural model
Total Quality model
Who stressed that systems must be focused toward a purpose?
Crosby
Ishikawa
Taguchi
Deming
Which of the following leads to questioning and can be tested and validated?
Theory of knowledge
Psychology
Understanding of variation
Appreciation for a system

Which of the following represent short-term perspectives and do not encourage

long-term improvement as stated by Deming?
Numerical quotas
Constitutional quotas
Political party quotas
Mechanical quotas
All of the followings are true for zero defects concept EXCEPT:
A performance standard for management

A standard of the craftsperson regardless of his or her assignment
A tool of management to communicate to do things right the first time
A motivational, widely understood and accepted program
Which of the following tools plots the relationship of one numeric variable to
another on a horizontal and vertical axis and determines the degree of dependency
or interdependency of those variables?
Scatter diagram
Check sheet
Fishbone diagram
Pareto chart
Who warned against the use of extrinsic controls that compel behavioral changes in
people when rewards and incentive programs are seldom shifted to favor quality
improvement?
Oakland
Schein
Cox
Dale
How many maturity levels are there in the Capability Maturity Model?
Four
Five
Six
Seven
Which one of the following depicts aesthetics, which is a dimension of quality?
Exterior finish
Quality of work
Ranking first
Ease of repair
Which of the following firms solely owns the entire material flow and each channel
member operates independently?
Horizontal integrated firms

Backward vertical integrated firms
Vertical integrated firms
Conglomerate integrated firms
Which of the following is NOT the deadly disease according to Deming?
Excessive medical costs

Excessive transportation costs
Lack of constancy of purpose
Mobility of management
Which stage in the Shewhart Cycle uses data and facts to analyze the results of the
change?
Do stage
Act stage
Plan stage
Check stage
Why product-based definitions of quality suit engineers?
They are concerned with designing of the products

They can judge quality
They can reduce specific standards
They are concerned with translating product requirements into specific components
and physical dimensions thereby produced
All of the following are the objectives achieved simultaneously for the sustained
growth to be recognized EXCEPT:
Customer satisfaction
Effective leadership
Effective human resources
Integration with the supplier base
Some organizations emphasizes the use of quality tools but failed to do which of the
following?
Focus on what is truly important to the distributors

Incorporate continuous improvement efforts
Make fundamental changes in their processes and culture
Focus on what is truly important to the customer
Which of the following tools has a weakness that it does not tell whether the
variation is the result of special causes or common causes?
Histogram
Check sheet
Pareto chart
Run chart
All of the following are Juran‟s basic steps to progress EXCEPT:
Achieve structured improvements on a continual basis combined with dedication and a

sense of urgency
Establish an extensive training program
Establish an extensive marketing program
Establish commitment and leadership on the part of higher management
Which of the following statements, in relation to theory of knowledge, is TRUE for

people failing to understand the components of Profound Knowledge?
Which of the following performance levels is a systematic process-based approach,

early stage of systematic improvements?
No formal approach
Reactive approach
Stable formal system approach
Best-in-class performance
Which of the following describes a complete data set?
Measures of dispersion
Measures of central tendency
Deductive statistics
Inductive statistics
Which of the following tools represents the entire process at a high or detailed
(depending on your use) level of observation, allowing analysis and optimization of
workflow?
Check sheet
Pareto diagram
Flow chart
Histogram
Which of the following is NOT the characteristic of the organizations operating

according to the principles of quality management?
A total commitment to continually increasing value for customers, investors, and

employees
A firm understanding that market driven means that quality is defined by customers, not
the company
A commitment to leading people with a bias for broken improvement and
miscommunication
A commitment to fundamental improvement through knowledge, skills, problem
solving, and teamwork
Ahmad has organized a manual data collection in such a way as to be easily used,
understood and analyzed automatically. Which of the following Ahmad has
prepared?
Check sheet
Pareto diagram
Flow chart
Histogram
Which of the following is TRUE for design and development outputs under ISO
9001:2000 - Quality Management Systems ?
It Identifies of and corrects against potential conformance

It is used where excess in product will only be apparent in use
It is Insignificance and concealment of significant features of the processes
It meets the input requirements for design and development
What is the purpose of the Control Chart?
To indicate variations, trends, and the amount of change from one time period to
another
To show where to apply resources by revealing the significant few from the trivial many
To provide a scientific approach to gathering information to improve the validity of
decisions and interventions
To monitor effects of the variables on the difference between target and actual
performance
You have to identify which of the following quality leader said that quality is “non
faulty system”.
W. Edwards Deming
Joseph M. Juran
Philip B. Crosby
Ishikawa
Goods, healthy individuals and services come under which of the following sections
of the organization.
Input
Process
Output
None of the given
What is the objective of a TQM system?
Business improvement
Process improvement
From system perspective, Deming said that which one of the following should inter
connected?
Function
Process
Department
Worker
How can the quality be computed?
Quality = Expectation/Performance
Quality = Performance/Expectation
Quality = Performance + Expectation
Quality = Performance-Expectation
In quality meeting, give everyone opportunity to take part in the discussion is called
Manage Time
Manage Meeting
Manage Participants
None of the above

They see events as individuals' incidents rather than the net result of many interactions
craziness. and turnover
Internal customers of the organization are

Customers
Stakeholders
Employees
Suppliers
Whose efforts at quality improvement were supported by massive training

programs and top management leadership?
Lebanese
Chinese
Japanese
Vietnamese
Long term growth is the goal of which of the following model
Mechanistic Model
Organic Model
Structural Model
Unstructured Model
Which of the following is a set of two or more interrelated elements of any kind, not
being an ultimate indivisible element but a whole that can be divided into parts?
Process thinking
Systems thinking
Analytical thinking
Divergent thinking
When a firm focuses on the whole world as market but does adapt to the local
requirements, the firm is called
Global
Glocal
Local
Regional
What was the primary concern of managers during 1980s?
Detection
Strategic impact
Control
Coordination
Which of the following is not included in external failure?
Customer Service
Downtime
Field Service
Warranty Claims
Which of the following forms the basis of TQM as an organization wide process?
Not using the resources of the total organization property

Organizational flexibility and response to change
Not bound in business relationships
Not measuring continuous improvement
Manufacturing
Distribution
Purchasing
Selling
Which of the following is an answer to the Second Absolute of Quality Management

as summarized by Crosby; what system is needed to cause quality?
Prevention
Zero defects
Which of the following is an answer to the Third Absolute of Quality Management

as summarized by Crosby; what performance standard should be used?
Prevention
Zero defects
Who argued that "the quality of a manufactured product might be described in

terms of a set of characteristics"?
Shewhart
Drucker
Crosby
Ishikawa
Environmental management system is discussed in which of the following ISO

family of standard.
ISO-14000 (2004)
IS0-3CCC
ISO-10006
ISO-22000
With the total quality perspective, there is an emphasis on continuous improvement

of which one of the following?
Products and people only

Processes and people only
Products, processes, and purpose
Products, processes, and people
To beat the competition, organizations often must exceed which of the following?
Customer specifications
Customer expectations
Customer knowledge
Customer beliefs
According to Shewhart, how the fraction of nonconforming items produced by a

manufacturing process is studied?
Mathematically
Scientifically
Statistically
Physically
Motorola was committed to which of the following campaigns in 1980s?
Zero defect
Six sigma
Benchmarking
Cause-and-effect analysis
Who has formally linked inspection to quality control?
G.S. Radford
Fredrick W. Taylor
C.T. Friel
F.S. Brackett
Which of the following statements is TRUE about most of the quality problems?
These originate in the quality department where the ultimate responsibility for quality
rests
These originate on the shop floor because of waste and product rework
These are the results of management's lack of attention to potential quality
improvement ideas
These could be eliminated if shop supervisors monitor their workers more closely
Which of the following are the factors that are present as a natural part of a
process?
Common causes of variation

Special causes of variation
Red tape causes
Root causes
When was Systems theory refined?
1910s to 1930s
1930s to 1950s
1950s to 1970s
1970s to 1990s
Who represented the following graph?

Loss ($) due to
variation
Length of rod in inches
Feigenbaum
Taguchi
Deming
Shewhart
Which of the following is the arrangement established for validation of processes for
production and service provision?
Use of suitable equipment

Requirements for records
Undefined criteria for review
Packaging materials
In the levels of organizational maturity, awakening system precedes which of the

following systems?
Dysfunctional System
Developing System
Maturing System
World Class System
In the levels of organizational maturity, developing system precedes which of the

following systems?
Dysfunctional System
Awakening System
Maturing System
World Class System
Which of the following statements is TRUE about mission statement?
"The how-to" statement

It precedes the vision statement
It is the picture of company
“What do we want to become” statement
Which of the following is NOT an organizational external opportunity?
Availability of new customers

Removal of barriers that inhibit growth
Entry of lower cost competitors
Market expansion for existing products
Under which perspective of the balance scorecard, would you classify percent sales
from new products measurement?

Under which perspective of the balance scorecard, would you classify reduction in
unit costs measurement?

Brainstorming refers to which of the following?
Mess Finding
Fact Finding
Problem Finding
Idea Finding
The Pareto Principle is a technique used by quality managers to determine the

quality control problems concerning a particular service or manufacturing process
to be corrected. Which of the following statements best represents the problems
employed by this principle?
In order to minimize financial losses, all problems should be corrected

The majority of defects are caused by a small percentage of the identifiable
problems.
In order to achieve zero defects, all quality control problems should be corrected
Generally, 80% of the quality control problems are justifiable for correction via cost-
benefit analysis.
What should be the responsibility of managers regarding Quality?
To ensure that purchased product conforms to specified purchase requirements

To act as government officials in the cases of investigation
To assist in securing their performance by other lawyers
To enroll in the courses for which they are asking
Customer satisfaction is the measurements of the performance of the quality

management system. What should be the responsibility of organization regarding
Customer Satisfaction?
To enforce federal, state laws along with city ordinances

To implement the country’s legal requirements for efficient transportation of people
To improve the effectiveness of the quality management system
To apply new professional engineering approaches and techniques
Which of the following stages of learning refers that "You does not know that you
do not know"?
Which of the following stages of learning refers that "You learn to do, but with a
conscious effort"?
The Sitara Corporation has an established "game plan" for its business operations.
This game plan reflects the company's awareness of how and where it should
compete and against whom the competition should take place. It can be stated that
this organization has established which of the following?
Goal
Vision
Policy
Strategy
In which of the following perspectives of a balanced scorecard, the metrics allow the
managers to know how well their business is running, and whether the products and
services conform to customer's requirements?

ABC organization has selected the objectives for ISO registration, now what should
be the next step.
Selection of appropriate standard
Being a manager, you are handling customers' complaints, for this purpose you are
using different quality tools. Which of the following sequence is most suitable in this
regard?
Scatter diagram, Flow chart, Histogram

Fishbone diagram, Check sheet, Pareto diagram
Pareto diagram, Fishbone diagram, Flow chart
There is a high probability for getting a value closer to the mean if:
s is equal to m
s is small
s is large
Which of the following levels of management is mostly a part of steering

committee?.
Middle Level Management

Top Level Management
Operational Level Management
Population of Pakistan is increasing at a faster rate. Which of the following theories

relates to the mindset to utilize a large number of human resources for increasing
the productivity?
Theory of Scarcity
Theory of Abundance
Theory of Constraints
None of given options

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Supply chain management

What is the relationship between Ishikawa and Deming?

Which of the following was developed by Motorola to improve its processes by

What was the primary concern of managers during 1980s?

Mobilizing the group

The course meeting requirements of the university

Which of the following statements is TRUE about Deming‟s philosophy?

It is based on improving products and services by reducing uncertainty and variability in

All of the following are the elements of a TQM system EXCEPT:

Which of the following refers to SIPOC (Supplier-Input-Process-Output-Customer)

A high-level process map

Which of the following is concerned about quality for achievement of TQM?

The Managing Director

Which one of the following depicts feature, which is a dimension of quality?

Product looks and sounds

Typical American MBO system

Which of the following statements, in relation to theory of knowledge, is TRUE for

Do not permit overlong examples or irrelevant discussion. This refers to which of

Which of the following is TRUE about entry-level managers as noted by Deming in

Which of the following statements is TRUE for total quality?

What is necessary for a system to be effective?

MBO stands for:

Which of the following statements is true about routine inspection:

It adds value to the product

The success of Japanese manufacturers is due to ________, small and incremental

One of the advantages of team work is:

It breaks down barriers between internal customers and suppliers

Reworking _______ the cost of quality.

________ refers to general processes of improvement and encompasses

Total quality costs include:

The no. of principles in Dr. W. Edwards Deming's quality principles is

During 1980s, the job characteristic of quality professionals was:

During 1800s, the quality was viewed as:

A problem that can never be solved

Why the factory managers created inspection departments?

During 1950s, controlling quality meant:

To understand and address the causes of poor quality

A SIPOC diagram is a tool used by a team to identify all relevant elements of a

Crosby‟s approach to management is:

A problem that can never be solved

Best price or zero cost is:

Example of prevention costs is:

Quality improvement projects

Zero Defects is a widely accepted and understandable concept.

“Narrowly interpreted, quality means quality of a product,” was stated by

ISO was first released in 1882.

Which of the following document(s) is (are) included in the quality system?

To create a quality management system

Quality checklists are used to:

Ensure that Quality Assurance steps were followed

The ISO 9001:2000 standards are

More widely adopted in the U.S. than in Europe

Documentation and data on existing products are the examples of ___________

Which of the following statements outline the relationship factor?

ISO 9000 and total quality are not in competition