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Resume Nyah Young

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8 views6 pages

Resume Nyah Young

Uploaded by

arjun.tripathy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Nyah Young

Passionate Customer Service Representative with over 5+ years of Customer


service
Milwaukee, WI 53225
nyahyoung8_tvi@indeedemail.com
+1(262) 2193168

Professional Summary

Resourceful and empathetic customer service professional with 6 years of experience in


patient care, customer retention, and administrative roles. Proficient in handling customer
inquiries, resolving billing issues, and maintaining accurate records. Skilled in providing
exceptional customer service, managing large call volumes, and driving sales growth.
Possesses strong communication and organizational skills, with experience in various settings
including healthcare, retail, and education.

Authorized to work in the US for any employer

Work Experience

Patient Care Technician


DaVita Kidney Care (Dialysis Center)-
Milwaukee, WI February 2024 to December
2024

• Monitored vital signs and reported any abnormalities to the nursing staff
• Administered medications under the supervision of a registered nurse
• Performed phlebotomy procedures to collect blood samples for laboratory testing
• Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary
supplies
• Documented patient information accurately and timely in electronic medical records system
• Responded promptly to call lights and requests for assistance from patients
• Supported patients' emotional well-being through active listening and compassionate
communication
• Provided comfort measures such as positioning pillows, blankets, or adjusting room
temperature as needed
• Maintained confidentiality of patient information at all times

Pregnant/childbirth
Time off-Milwaukee, WI
December 2023 to March
2024

Customer Service Representative (Remote)


kolos corporation-Remote in WI
January 2023 to October 2023

• Responds to customer questions


• Research and troubleshoot issues
• Processes billing and adjustment transactions
• Handle customer questions about opening accounts, helping with loan applications and credit
cards.
• Monitoring accounts for fraudulent activity and liaising between customers and compliance
department to resolve issues.
• Assist customers in understanding their bill, processing transactions, and making payments.
• Maintaining customer profiles and ensuring proper documentation is provided and obtained.
• Transferring calls to the appropriate department
• Verifying customer information to protect against fraud

Entry Dental Assistant/Patient Coordinator


Aspen Dental-Milwaukee, WI
December 2021 to January
2023

• Answering phones and scheduling appointments


• Answering patient questions
• Verifying insurance
• Educating patients about third part financing
• Updating and maintaining patient dental records
• Overseeing patient check-in procedures
• Coding and preparing insurance forms
• Scheduling referral and testing appointments
• General office administration
• Showing patients to their exam rooms
• Preparing patients for procedures and/or surgeries
• Assisting with procedures such as fillings, crowns, and extractions
• Making dental impressions
• Sterilizing dental tools and equipment
• Post-procedure clean-up
• Generally chairside assisting of dentists and hygienists

Customer Retention Specialist


Spectrum-Milwaukee, WI
November 2020 to November
2021

1. Communicating with customers & support staff


2. . Collecting data about customer service trends.
3. Recording and responding to customer complaints.
4. Developing strategies to retain customers.
5. Measuring key performance metrics related to churn and retention efforts.

Daycare Assistant
TINY TOTS DAYCARE-Milwaukee, WI
April 2019 to September 2020

• Review learning material with students, either individually or in small groups, to help
reinforce lessons presented by lead teachers
• Supervise students in class, during lunch hour, playtime or recess, and at special events, like
field trips
• Aid in teaching appropriate behavior and social skills to students
• Assist in enforcing school and classroom rules
• Assist with record keeping, such as attendance records, student progress notes and grades
• Help teachers prepare for lessons by assembling materials and equipment
• Provide personal aid and care as necessary to students, such as help with hygiene, eating
or toileting, for example

Customer Service Representative


OSL Retail Services Inc-Milwaukee, WI
February 2018 to June 2020

• Manage large amounts of incoming calls


• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and
interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
In the case of a sales customer service representative, customer service duties and
responsibilities will include selling products and services to clients and processing payments.
• Handled billing issues and order inquiries
• Performed data entry for orders
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Processed refunds and orders
• Handled billing issues and order inquiries
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints

Caregiver
For loved ones-Milwaukee,
WI July 2016 to January
2019

• Assisted resident with everyday needs


• Provided resident with a comforting environment
• Checked patient's pulse, temperature, respiration
• Performed light housework duties, such as vacuuming, laundry, sweeping and mopping
• Monitored resident's nutritional requirements
• Assisted resident with Activities of Daily Living (ADLS)

Education

Bradley Technology & Trade


Milwaukee, WI
August 2017 to June 2021

Skills
• Sales
• Customer Service
• Communication Skills
• Time Management
• Retail Sales
• Cash Handling
• Front Desk
• Microsoft Word
• Math
• Customer service (5 year)
• Call center (5 years)
• Customer retention (1 year) (2 years)
• Negotiation
• Inside sales
• Medical billing
• Insurance verification
• Informing patients
• Dental office experience
• Medical terminology
• Childhood development (1 year)
• Live chat
• Retail sales
• Negotiation
• Front desk
• Customer support
• Customer service
• Communication skills
• Medical terminology
• Organizational skills
• Administrative experience
• Time management
• Epic
• Classroom experience
• Classroom management
• Experience working with students
• English
• Microsoft Outlook
• Microsoft Powerpoint
Languages

• English - Fluent

Assessments

Customer service — Proficient


December 2020
Identifying and resolving common customer
issues Full results: Proficient

Written communication — Proficient


October 2023
Best practices for writing, including grammar, style, clarity, and
brevity Full results: Proficient

Building relationships for childcare providers — Proficient


April 2023
Building positive and productive relationships with families of children ages
0–3 Full results: Proficient

Attention to detail — Proficient


February 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient

Protecting patient privacy — Proficient


January 2022
Understanding privacy rules and regulations associated with patient
records Full results: Proficient

Early childhood development — Proficient


February 2023
Knowledge of the development of children ages 0-3 and of ways to foster that
development Full results: Proficient

Work style: Reliability — Proficient


January 2022
Tendency to be reliable, dependable, and act with integrity at
work Full results: Proficient

Retail customer service — Proficient


October 2023
Responding to customer situations in a retail
setting Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient
records Full results: Proficient

Medical receptionist skills — Proficient


February 2023
Managing physician schedules and maintaining accurate patient
records Full results: Proficient

Administrative assistant/receptionist — Proficient


January 2022
Using basic scheduling and organizational skills in an office
setting Full results: Proficient

Call center customer service — Proficient


July 2022
Demonstrating customer service skills in a call center
setting Full results: Proficient

Sales skills — Proficient


December 2020
Influencing and negotiating with
customers Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or
continued development in any professional field.

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