Raiko Perera: 1271 SE 27 ST APT 103 33035 Personal Number: 786.545.9127 Email

Raiko Perera
1271 SE 27th ST APT 103 33035

Personal Number: 786.545.9127
Email: mrperera07@gmail.com
Education and Key Skills:
• High School Diploma completed from Robert Morgan Education Center.

• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Ability to persuade and influence others.
• Ability to effectively communicate ideas using proper diction, syntax and grammar.
• Eight years of customer service experience in a call center environment.
• Proficient with Microsoft Office.
• Able to type 40-45 WPM.
• Strong interpersonal and communication skills.
• Fluent in Spanish and English.
HHA certificate
• One year of experience with patient care, companion
• Experience with autistic patients
Registered Behavior Technician certificate

Behavior Assistant
Experience
For more than ten years, in experience working directly with clients via telephone, email, and in
person provided best customer care experience by describing products and/or services in a matter
that persuaded potential and current clients to purchase new products and/or services.
AT&T
600 NW 79th Ave., Miami, FL 33126
July 10th, 2017 through April 30th, 2018
● Provided excellent customer service to customers by assisting them with their account
needs.
● Successfully promoted special offers resulting in numerous sales for the company.
Alorica Corporation
Business Management Call Center Building A
19500 S Dixie Hwy, Cutler Bay, Florida 33157
786.293.4444
Senior Sales Consultant and Client Care Officer

January 24, 2007 to December 22, 2014.
• Make outbound calls to generate sales leads daily.

• All pending follow up outgoing calls are completed and pending voicemails messages are
answered.
• Provide timely and accurate information to incoming customer order status and product
knowledge requested.
• Process customer orders and order changes according to established policies and
procedures.
• Provide feedback to customer service management regarding service failures or customer
concerns.
• Effectively communicate company policies and troubleshooting of products by using
formal language.
• Being accountable for accurate and timely handling of all aspects of customer account
maintenance and transactions.
• Retrieving payment history from the system and clearly communicating status to the
customers.
• Analyzing account characteristics and working with customers to resolve their issues,
persuade them to bring their account current, and/or recommending appropriate solutions
while providing best customer service.
• Reviewing customer history and, where appropriate and based on established policies and
procedures, waives late charges and grants extensions.
• Utilizing all collection tools available to maintain delinquencies and losses at or below
Customer Service Center objectives.
• Documenting all activities in a clear and concise manner utilizing the appropriate systems
and in accordance with established procedures.
DIRECTV Satellite Television Company Authorized Retailer.

10654 sw 186 st Miami fl 33157
786-250-0012
Retails Store Manager and Lead of Sales Team.

June 13, 2015 to April 22, 2016
• Manage the sales team and help develop clear expectations of each sales representative.
• Utilize our Sales Pipeline System to manage all sales prospecting.
• Keep up with market and competitive conditions.
• Develop quarterly sales plan and budget.
• Developing positive long-term customer relationships.
• Utilizing consultative selling skills to solve customer problems.
• Interact with customers and provide prompt and courteous customer service.
• Ability to multi-task in a fast paced environment.
• Understand customers' needs and help them discover how our products meet their needs.
• Educate and engage customers through product demos.
• Assist with and participate in marketing efforts to solicit new business, including
outbound calling and outside events.
• Maintaining the visual appearance of the store, back room, restrooms, and work areas.
• Calculating prices, purchases, and processing payments.
CHS : Comprehensive Health Services
2018 – 2019 October to November .
Youth Care Worker
Oversees and manages the care, safety, and well-being of each minor.
• Maintains “line of sight and sound” supervision at all times and when applicable, provide one
on one supervision.
• Ensures that ratio is maintained at all times.
• Conducts headcounts every15-minutes to ensure all minors are accounted for.
• Document headcount checks in the required form.
• Physically count minors when transitioning throughout the shelter.
• Ensures all minors are accounted for at all times while off premises. (i.e. field trips,
appointments, etc.)
• Provides oversight during recreation, meal time, relaxing time, and play.
• Assists during transition and movement of children from one activity to the next and one
physical location to another.
• Interacts with children in an appropriate manner, including playing games or during recreational
time.
• Ensures that all contract agency policies and procedures are adhered to.
• Ensures quality care for all children residents and timely response to UAC needs.
• Ensures that all children’s needs are provided for such as protection of valuables, clothing
distribution, laundry services, etc.
• Provides reports to manager regarding children’s needs, activities, and documentation of
time/location.
• Attends appropriate internal and external meetings.
• Other duties as assigned by supervisor.
• Performs duties in a safe manner.
• Follows the corporate safety policy.
• Participates in and supports safety meetings, training, and goals.
• Encourages co-workers to work safely.
• Identifies “close calls” and/or safety concerns to supervisor.
• Ensures the safety and security of all children and the operating conditions within the area of
responsibility.
• Maintains a clean and orderly work area.

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Raiko Perera: 1271 SE 27 ST APT 103 33035 Personal Number: 786.545.9127 Email

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Raiko Perera

1271 SE 27th ST APT 103 33035

Education and Key Skills:

• High School Diploma completed from Robert Morgan Education Center.

• One year of experience with patient care, companion

• Experience with autistic patients

Registered Behavior Technician certificate

Senior Sales Consultant and Client Care Officer

• Make outbound calls to generate sales leads daily.

DIRECTV Satellite Television Company Authorized Retailer.

Retails Store Manager and Lead of Sales Team.

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