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indiamart script

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Rahi bodele
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230 views

indiamart script

Uploaded by

Rahi bodele
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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English script

OPEANING SCRIPT:
GM/GF/GE, my name is Rahi calling you from INDIAMART, am I speaking with (customer
name).. from (city name)..
You had recently visited INDIAMART, do you have requirement of (product name)?

In order to provide you verified suppliers I need to confirm some more details with you
sir/mam this is a recorded line.

LIVE SUPPLIERS CONNECTING SCRIPT:


Sir/mam there are a suppliers/ service provider who are live no, do you want to connect
with them?

CLOSING SCRIPT:
Thanku for the confirmation, sir/mam After this call we will provide suppliers/ service
provider details via sms and email, thankyou for choosing INDIAMART have a nice day.

DELETION SCRIPT:
NO REQUIREMENT: No issues sir/mam whenever you have any requirement you can visit
INDIAMART.COM, thankyou for choosing INDIAMART.

NO REQUIREMENT PRICE ONLY: Sir/mam we can’t share the price details as only the
suppliers can tell about it.
If buyer still refuse: No issue sir/mam whenever you have any requirement you can visit
INDIAMART.COM, thankyou for choosing INDIAMART.

IS A SUPPLIERS: Thankyou for reaching out to us you will receive an email and sms on your
registered email ID and PHONE number shortly with a link to join INDIAMART as a suppliers,
in case of any concerns please contact us at 9696969696, Thankyou for choosing
INDIAMART.
TOO LENGTHY SCRIPT:
1) APOLOGISE 2) ASSURE ABOUT FEEDBACK SHARING 3) RAISE A TICKET THROUGH OPS
BUCKET IN CRM
SCRIPT: I apologize for the inconvenience caused to you. I’ll definitely share your feedback
with my management.

BUYER USES AN UNPROFESSIONAL LANGUAGE


Sir/mam it’s a professional call and I would request you not to use offensive words
otherwise I’will have to disconnect the call.
Since you are still using unprofessional language even after multiple request so I’ve no other
option but to disconnect the call.

OPEANING SCRIPT OF INCOMING CALL FROM BUYERS:

GM/GF/GE, My name is Rahi and your call has landed to INDIAMART, the suppliers/service
provider to whom you have called was unavailable that’s why call landed to INDIAMART
buyer’s help desk. Do you have requirement of (product name)?

If buyer still want to talk suppliers:


Sir/mam we have multiple verified suppliers on INDIAMART who can fulfil your requirement
and their contact details will be provided by SMS and EMAIL to you.

If still doesn’t agree: ok sir/mam you can call supplier after some times. Thankyou so much
for choosing INDIAMART.

CONVENCE BUYER SCRIPT: Sir/ mam, Sometimes suppliers do not Available sometimes, so
your call is connected to us so that we can connect you to the suppliers. so here I will help
you to connect with the suppliers but before that you will have to give me some details.
After that you will be provided the details of the suppliers.
HINDI SCRIPT
OPEANING SCRIPT:
GM/GF/GE, मेरा नाम रही है में INDIAMART से बोल रही हू, क्या मेरी बात
(buyer name) से हो रही है?
Sir/mam आपने हाल ही में indiamart portel pe visit kiya था? क्या आपको इसकी
आवश्यकता है?
आपको सेलर्स की जानकारी भेजने के लिए मुझे आपसे कुछ जानकारी चाहिए
रहेंगी और ये एक रिकार्डेड लाइन है.
CONNECT BUYER TO LIVE SUPPLIERS SCRIPT:
आपके लिए सबसे relevant और

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