Name Of

Nestlé Bangladesh Ltd.

Customer
Voice of Customer NINAKABBO, Level-04.
what our customer thinks about us 227/A,
Address
Tejgaon Industrial Area.
Dhaka-1208, Bangladesh.
Date: 31st December
2024
Dear Sir/Madam,
Greetings from Orchid Printers Limited. Thank you for your continued business with us. We value your
business and will do our utmost to ensure a long-term relationship with you. In order to help us to improve
our service we would appreciate if you could spare few moments to fill this form out.
Thank you for your time.

………………………………………
Dr. Nadia Farheen Rahman
Director
Orchid Printers Limited
About Service We Provide To You

1. Orchid, customer service was very courteous.

❏ Strongly Agree
❏ Somewhat Agree
❏ Somewhat Disagree
❏ Strongly Disagree

2. Whenever you make a call, responsible Account Manager makes a quick response.
❏ Strongly Agree
❏ Somewhat Agree
❏ Somewhat Disagree
❏ Strongly Disagree

3. Customer Service team has got adequate knowledge to handle queries.

❏ Strongly Agree
❏ Somewhat Agree
❏ Somewhat Disagree
❏ Strongly Disagree

4. In your most recent customer service experience, how did you contact the customer service person?
❏ In person
❏ By telephone (Land)
❏ By E-mail
❏ By Mobile Phone
❏ Other ___________________________________

5. Overall, how much satisfied you are with Customer Service function?
❏ Very satisfied
❏ Satisfied
❏ Dissatisfied
❏ Very dissatisfied

Your experience with us will help us to help you better

Head Office: 32/A, 33 Mymensingh Road, Banglamotor, Dhaka-1000. Tel: 58617089, 58616395, 9671611 Fax : 880-2-58613187
Web : www.orchidprinters.com, E-mail : orchid_printers@hotmail.com, Factory:Kainjanul, Vowal Mirzapur, Gazipur,Dhaka.
 Name Of
Nestlé Bangladesh Ltd.
Customer
Voice of Customer NINAKABBO, Level-04.
what our customer thinks about us 227/A,
Address
Tejgaon Industrial Area.
Dhaka-1208, Bangladesh.
Date: 31st December
2024
If you were not satisfied, what could have been done to serve you better?

6. Any specific deficit being observed in the customer service which is needed to be improved?
❏ Need to be more patient
❏ Need to be more courteous
❏ Need to be more responsive
❏ Satisfied with current service
❏ Need to be more co-operative
❏ Other ___________________________________

7. How do you rate our complain resolution process

❏ Excellent
❏ Good
❏ Average
❏ Poor

8. How long does it take generally to resolve the problem raised by you?
❏ Less than one day
❏ Between 1 and 3 days
❏ Between 3 to 5 days
❏ More than a week

About Our Effort To Solve Your Problem

9. About Our Effort To Solve Your Problem

Very Extremely
Satisfied Dissatisfied
Satisfied Dissatisfied
Communication and follow-up on problem resolution? ❏ ❏ ❏ ❏
Ability of customer service associate to diagnose your problem? ❏ ❏ ❏ ❏
Ability of the customer service associate to solve your problem? ❏ ❏ ❏ ❏
Overall quality of the solution? ❏ ❏ ❏ ❏
About Our Product Deliver To You

10. The product we have been supplying to you, with respect to product quality, data accuracy & color
consistency, how would you like to rate us?

Your experience with us will help us to help you better

Head Office: 32/A, 33 Mymensingh Road, Banglamotor, Dhaka-1000. Tel: 58617089, 58616395, 9671611 Fax : 880-2-58613187
Web : www.orchidprinters.com, E-mail : orchid_printers@hotmail.com, Factory:Kainjanul, Vowal Mirzapur, Gazipur,Dhaka.
 Name Of
Nestlé Bangladesh Ltd.
Customer
Voice of Customer NINAKABBO, Level-04.
what our customer thinks about us 227/A,
Address
Tejgaon Industrial Area.
Dhaka-1208, Bangladesh.
Date: 31st December
2024
Extremely
Very satisfied Satisfied Dissatisfied
Dissatisfied
Product Quality ❏ ❏ ❏ ❏
Data Accuracy ❏ ❏ ❏ ❏
Color Consistency ❏ ❏ ❏ ❏

If you have any other experience, please specify below -

About Our Way of Pricing & Documentation

11. How do you rate our commercial documentation process time?

❏ Very satisfied
❏ Satisfied
❏ Dissatisfied
❏ Very dissatisfied

If the answer is dissatisfied or very dissatisfied, would you please explain what more could have been done to
meet your requirement?

12. When you ask for price quotation, how fast you get the answer?
❏ Very fast
❏ Fast
❏ Slow
❏ Very Slow
About Our Packing & Delivery System

13. How do you mark our current goods packaging?

❏ Very Good Packaging
❏ Good Packaging
❏ Average

Your experience with us will help us to help you better

Head Office: 32/A, 33 Mymensingh Road, Banglamotor, Dhaka-1000. Tel: 58617089, 58616395, 9671611 Fax : 880-2-58613187
Web : www.orchidprinters.com, E-mail : orchid_printers@hotmail.com, Factory:Kainjanul, Vowal Mirzapur, Gazipur,Dhaka.
 Name Of
Nestlé Bangladesh Ltd.
Customer
Voice of Customer NINAKABBO, Level-04.
what our customer thinks about us 227/A,
Address
Tejgaon Industrial Area.
Dhaka-1208, Bangladesh.
Date: 31st December
2024
❏ Bad Packaging

14. a) Do you find any discrepancy between delivery challan and certificate of analysis provided during goods
delivery?
❏ Yes
❏ No

14. b) If Yes, how frequent?

❏ Very often
❏ Often
❏ Occasionally
❏ Rare

15. How do you rate our delivery process?

Very satisfied Satisfied Dissatisfied Very Dissatisfied

i. Overall quality of on-site support? ❏ ❏ ❏ ❏
ii. Time required completing goods delivery? ❏ ❏ ❏ ❏
iii. Courtesy shown by Dispatch Staff ❏ ❏ ❏ ❏

Compare US!

16. Would you please consider Orchid for future business based on services rendered by us recently?
❏ Certainly
❏ Most likely
❏ Likely
❏ Not at all

17. Would you recommend Orchid for business to your colleagues or contacts within your industry?
❏ Certainly
❏ Most likely
❏ Likely
❏ Not at all

18. How do you grade our company compare to competitor?

Extremely
Very satisfied Satisfied Dissatisfied
Dissatisfied
Price of our product ❏ ❏ ❏ ❏
Production lead time ❏ ❏ ❏ ❏
Delivery on time ❏ ❏ ❏ ❏
Sample lead time ❏ ❏ ❏ ❏

Your experience with us will help us to help you better

Head Office: 32/A, 33 Mymensingh Road, Banglamotor, Dhaka-1000. Tel: 58617089, 58616395, 9671611 Fax : 880-2-58613187
Web : www.orchidprinters.com, E-mail : orchid_printers@hotmail.com, Factory:Kainjanul, Vowal Mirzapur, Gazipur,Dhaka.
 Name Of
Nestlé Bangladesh Ltd.
Customer
Voice of Customer NINAKABBO, Level-04.
what our customer thinks about us 227/A,
Address
Tejgaon Industrial Area.
Dhaka-1208, Bangladesh.
Date: 31st December
2024

Please Give Your Details

Remarks (If any):

Authorized Seal & Signature :

Name : ___________________________________________
Designation : ____________________________________
Date : ____________________________________________

Your experience with us will help us to help you better

Head Office: 32/A, 33 Mymensingh Road, Banglamotor, Dhaka-1000. Tel: 58617089, 58616395, 9671611 Fax : 880-2-58613187
Web : www.orchidprinters.com, E-mail : orchid_printers@hotmail.com, Factory:Kainjanul, Vowal Mirzapur, Gazipur,Dhaka.