PPS Trucking (MP), Indore (PO) PPMP PA outlet

Sy. No. 361/1/2, 361/2/2, 361/ Indore 452001 IN

BharatBenz Authorized Dealer

Product Concern Report - WYPS1NB10073

PCR WYPS1NB10073 PCR Type Standard Warranty PCR Date 29-01-2025
Variant Description 1824 CHS 6850
Model 1824 Variant V83136821P3420000
BS6.1 TR295/80 AS
MEC368EEBRP15895
VIN Engine No 400958D0166678 Engine Type
8
Registration No AR11D6500 Present Kms 54579KMS Date Of Sale
PPS MOTORS
Selling Dealer Name Vehicle Type Bharat Benz Engine Hours 507 HR
PRIVATE LTD
PPS Trucking (MP), Service Dealer
Service Dealer Name Service Dealer Code PS1N Indore
Indore (PO) Location

Major Assy Sr.No Customer Name Hans Travels India PVT LTD Selling Dealer Code PPMP

Date of Failure
Damage Code 54086747 Fault Class DRIVABLE 29-01-2025
Reported
Segment HD Bus Road Type GOOD Failure Reported Running Repair

Failure Recurrence YES Pay Load 16.00 Application INTERCITY

Modifications by
NO MODIFICATION Reported By Kishor Dinanath Kshirsagar Sub Application SLEEPER
Customer
Load Carried PASSENGERS Warranty Type Standard Warranty Onward Payload
indore INDORE
Customer Address FSM Contact No 9448282003 Return Payload
452001 IN
VEHICLE
Aggregate Job card Kms/Hrs 54579KMS/507HRS Job Card No 2PS1NB0373
ELECTRICALS
Approval Status PCR Approved Customer Compliant Assigned To Lokesh Kumar Singh
Terrain at the Time of
CSC Complaint No CITY & HIGHWAY
Failure

Service History
JC No Type of Service Service Date Service Dealer Code Kms/Hrs Customer Concerns

4PS1NB0003 Breakdown 16-11-2024 PS1N 32033KMS/501HRS Engine Not starting

2PS1NB0373 Running Repair 29-01-2025 PS1N 54579KMS/507HRS Engine Not starting

2PS1NB0372 Running Repair 29-01-2025 PS1N 54578KMS/506HRS Engine Not starting

2PS1NB0371 Running Repair 29-01-2025 PS1N 51202KMS/505HRS Engine Not starting

2PS1NB0318 Running Repair 11-01-2025 PS1N 47829KMS/505HRS Engine Not starting

2PS1NB0317 Running Repair 11-01-2025 PS1N 39975KMS/504HRS Engine Not starting

2PS1NB0111 Running Repair 25-11-2024 PS1N 32033KMS/56HRS Engine Not starting

2PS1KB0260 Running Repair 27-11-2024 PS1K 32033KMS/503HRS Engine Not starting

Customer Complaint :
Customer Voice Concern Code Concern Description

Engine Not starting GC1048 ENGINE NOT STARTING

Dealer Remarks : 29.01.2025 19:22:19 D8LGEORG~Wiring harness burnt & both starting relay faulty.

Team attended at Breakdown Dhamnod Location for engine not starting complaint.
Checked by team & found No INS not working & Xentry not connect due to battery down, We checked junction box & all
Observation by Reportee : fuses, all relay found in correct ampere with correct specification.Further checking we found chassis wiring harness wire

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 burn, Alternator & both starting relay burn.

Cause of failure might be material defect for chassis wiring harness burnt. Consequently affected the starting relay &
Cause of Failure :
Alternator.

Action Taken : Action taken - Need to replace chassis wiring harness Alternator & relay.

HQ Remarks :

Issue Grouping :

Issue Resolution :

Customer Verbatim : 29.01.2025 19:22:19 D8LGEORG~Engine not starting complaint

Product Concern Report

Vehicle Route Type Bharat Benz PCR Priority DTC Code

ECU
Road Type GOOD Route From Pune
Component
New Aggregate
FAW Route To Indore
Serial Number
Old Aggregate Route
RAW Operation Type
Serial Number
Actual Kms
Casual Part YES Actual Hrs Covered 16 600
Covered

Failure Observations :

Failed Return Part Status

Part Number Part Description Quantity Status Part Approved for Replacement Date
ZB ELECTRICAL WIRING
A8315401913 1.000
HARNESS / W.OUT RTR
ZB THREE-PHASE
A4001501150 1.000
ALTERNATOR / 100A
RELAY UNIT / BISTABIL 300A
A0055450005 1.000
24V DC
A0045451705 SWITCHING RELAY 1.000

Inspection Images

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