JJM CLASSES

CA ADITYA AGARWAL,B.COM(HONS)

Worksheet Name: Consumer Standard: 12th Commerce Subject: Business Studies

Protection

Q1. Sellers often adopt unfair trade practices to increase the sale of their products. Give few examples of such practices adopted by
seller.
1. Misleading advertisements.
2. Fake price stickers on products.
3. Supply of cheap quality product.
4. All of the above.
Q2. The consumer organisation 'VOICE' is situated in:
1. Delhi.
2. Mumbai.
3. Kolkata.
4. Chennai.
Q3. Which of the following is not a function of Non government organisations (NGOs)?
1. Accelerating consumer awareness.
2. Filing suits, complaints on behalf of consumers.
3. Solving personal and marital problems of consumers.
4. Collecting data on different products and testing them.
Q4. Which of the following statements is true?
1. A member of District Forum can hold office up to the age of 65 years.
2. A State Commission is established by the Central Govt.
3. There can be only one District Forum in a district.
4. All of the above

Q5. Which of the following days is celebrated as "World Consumer Rights Day"?
1. 15th March
2. 15th June
3. 15th January
4. 15th May

Q6. All the provisions of the Consumer Protection Act came into force with effect from______.
1. July 1, 1980
2. July 1, 1987
3. July 10, 1990
4. January 26, 1995
Q7. The National Commission consists of a President and at least ____ other members, one of whom should be a woman.
1. One
2. Two
3. Three
4. Four

Q8. Dividing the total market into several groups on the basis of consumer characteristics is known as:
1. Market segmentation
2. Market Development
3. Market Research
4. None of the above.
Q9. A complaint before the appropriate consumer forum can be filed by:
1. Any registered consumer's association.
2. A legal heir or representative of a deceased consumer.
3. The Central Government or any State Government.
4. All of these.
Q10. The Consumer Protection Act provides for ______ consumer rights and helps consumers in getting their grievances redressed
for any shortcoming in the goods purchased or services availed.
1. Five
2. Six
3. Seven
4. Eight

Q11. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of
defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. Identify the right of consumer.
1. Right to be informed.
2. Right to be heard.
3. Right to seek redressal.
4. Right to consumer education.
Q12. The President and four other members, one of which should be woman are appointed by the ____________.
1. State government
2. Central government
3. District forum
4. State commission

Q13. The appeals against the orders of a _________ can also be filed before the national commission.
1. District forum
2. State government
3. State commission
4. Both (A) and (B)

Q14. The provisions of _________ Act are applicable in case of those goods which are sold or distributed by weight, measure or
number.
1. Prevention of Food Adulteration
2. Standards of Weights and Measures
3. Trade Marks
4. Competition

Q15. In case, the aggrieved party is not satisfied with the order of the district forum, he can appeal in:
1. State Commission.
2. High Court.
3. National Commission.
4. Supreme Court.

Q16. A hire purchaser of the goods __________.

1. Can resale the goods
2. Cannot use the goods
3. Has an option to return the goods (or) buy it
4. None of the above

Q17. Goods sold by description but not identified or agreed upon at the time of contract of sale are _____________.
1. Specific goods
2. Future goods
3. Existing goods
4. Unascertained goods

Q18. The consumer has a right to file a complaint and to be heard in case of ____________ with a good or a service.
1. Satisfication
2. Dissatisfaction
3. Both (A) and (B)
4. None of the above

Q19. Ms. Jeena wants to buy a mango drink. As a responsible consumer, she should check which mark on the label of the mango
drink?
1. BSI mark.
2. ISI mark.
3. FPO mark.
4. None of the above.
Q20. According to the provisions of the Consumer Protection Act, 1986 which of the following is not a consumer?
1. A student of BBA College
2. Basanti receives medical treatment in a Government Hospital.
3. Anju hires services of an engineer for a consideration.
4. Chandrika avails services of a water supplier under the system of deferred payment.

Q21. Which of the following are the consumer rights?

1. Right to Safety
2. Right To be Heard
3. Right to seek Redressal
4. All of the above

Q22. Indicate the ground on which a complaint under the Consumer Protection Act, 1986, shall be invalid.
1. A product having short weight
2. A service provided free of cost
3. A misleading advertisement given in newspaper
4. None of the above

Q23. Raman bought a room heater of a reputed brand for ₹ 1,500, but it caused an electric shock while it was being used. Raman
wants to exercise his 'right'. Identify the ‘right' under which he can be protected?
1. Right to seek redressal.
2. Right to be choose.
3. Right to be informed.
4. Right to consumer education.

Q24. It is clearly stated in the legal framework of India that the information regarding the product, its content, date of
manufacturing, expiry, etc should be printed on the package. Identify the right of consumer highlighted here.
1. Right to be heard.
2. Right to choose.
3. Right to safety.
4. Right to be informed.
Q25. Which of the following is not regulated by The Competition Act, 2002?
1. Abuse of dominant position
2. Anti-competitive agreements
3. Medical negligence
4. Predatory pricing

Q26. Coka Crackers Ltd, a fire cracker manufacturing company, launched some new products on the eve of Diwali which attracted
many customers. To meet the increased demand, the company employed children from nearby villages and in the urgency of
work, they ignored to specify safety warnings on packets of crackers. Identify which consumer right is being ignored.
1. Right to choose.
2. Right to be heard.
3. Right to be informed.
4. Right to seek redressal.

Q27. The electrical goods which are manufactured with substandard products can deprive a consumer of ___________.
1. Right to choose.
2. Right to safety.
3. Right to be heard.
4. None of these.

Q28. Which consumer right gives the freedom to business firms to set up their own consumer grievance cell?
1. Right to consumer education.
2. Right to choose to.
3. Right to be heard.
4. Right to be informed.

Q29. As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.
1. Right to be heard
2. Right to be informed
3. Right to consumer education
4. Right to choose
Q30. Shweta wants to buy a gold ring. As an aware consumer, how can she be sure about the quality of gold ring she is going to buy?
1. She should check hallmark on the jewellery.
2. She should check agro mark on the jewellery.
3. She should check FPO mark on the jewellery.
4. She can ask from another jewellery.

Q31. The consumer has a right to get relief in case of defective goods or deficient services as per the_____________.
1. Right to choose
2. Right to seek redressal
3. Right to be heard
4. Right to be informed

Q32. Consumer protection act is applicable on:

1. Immovable goods only.
2. Movable goods only.
3. Services only.
4. All goods and services.

Q33. The Standards of Weights and Measures Act was passed in_____.
1. 1976
2. 1960
3. 1965
4. 1968

Q34. In case the aggrieved party is not satisfied with the order of the District Forum, within which period a complaint must be filed
before the State Commission?
1. Within 120 days
2. Within 30 days
3. Within 90 days
4. Within 60 days

Q35. Right to_______ is where the consumer has a right to acquire knowledge and to be well informed consumer throughout his/her
life.
1. Seek redressal
2. Be informed
3. Consumer education
4. Safety

Q36. Who can file a complaint under the Consumer Protection Act, 1986?
1. Any registered consumers association.
2. Any consumer
3. A legal heir or representative of a deceased consumer.
4. All of these

Q37. _________ is where the consumer ha a right to be protected against goods and services which are hazardous to life and health.
1. Right to Safety
2. Right to be Heard
3. Right to be Informed
4. Right to seek redressal

Q38. Under ________, the consumer has a right to have complete information about the product he intends to buy including its
ingredients, date of manufacture, price, quantity, directions to use, etc.
1. Right to Safety
2. Right to be Informed
3. Right to be Heard
4. Right to Consumer Education

Q39. Consumers should use ISI marked electrical appliance is an example of __________.
1. Right to choose
2. Right to be informed
3. Right to be heard
4. Right to safety

Q40. The Competition Act, 2002, seeks to regulate.

 1. Anti-competitive agreements
2. Mergers and amalgamation
3. Unfair trade practices
4. A and B above

Q41. A responsible consumer must:

1. Exercise his/ her rights.
2. Insist on cash memo.
3. Be quality conscious.
4. All of these.

Q42. A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the
___________.
1. Right to be heard
2. Right to choose
3. Right to Seek redressal
4. None of these

Q43. Samaya purchased a watch from a Titan Gallery. As a proof of purchase, what she should ask for?
1. Invoice.
2. Cash memo.
3. Warranty card.
4. None of these.

Q44. Which of the following statements is true in the context of delivery of wrong quantity?
1. Buyer is bound to return the rejected goods.
2. Buyer is bound to accept delivery of goods in instalments.
3. Right to reject the wrong goods is equivalent to the right to cancel the goods.
4. Right to rejection of wrong goods is subject to the general rule of law.

Q45. When the value of goods and services, along with compensation claimed is more than ₹ 1 crore, then the complaint can be filed
in _________.
1. District Forum.
2. State Commission.
3. National Commission.
4. None of these.

Q46. If the amount claimed by a onsumer as compensation is Rs 89 lacs, the case under the Consumer Protection Act shall be filed
with ________.
1. District Consumer Redressal Forum
2. State Consumer Disputes Redressal Commission
3. National Consumer Disputes Redressal Commission
4. Supreme Court

Q47. Rights of a consumer are protected under __________________.

1. Consumer Protection Act, 1984
2. Consumer Protection Act, 1988
3. Consumer Protection Act, 1986
4. Consumer Protection Act, 1982

Q48. 'Jago Grahak Jago' is the publicity campaign undertaken by government in eleventh five year plan to:
1. Promote the demand.
2. Protect the seller.
3. Protect the interest of consumers.
4. Promote the development of India.