Protean eGov Technologies Limited

(Formerly known as NSDL e-Governance Infrastructure Limited)

Guidebook
on
Change in Subscriber’s Personal Details by Nodal Office

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of Protean eGov Technologies Limited.

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Background:

As per the existing process, subscriber need to submit duly filled and signed S2 form and supporting
proofs to concerned DDO to update below mentioned details -:

 Name
 Date of Birth
 Date of Joining
 Date of Retirement.

Post verification, DDO forwards subscriber details change request documents to concerned PAO/DTO
office.
PAO/DTO office forwards the subscriber details change request to DTA/Pr AO office after due verification.
Pr AO/ DTA office forwards duly signed and stamped document to CRA for further processing.
on receipt of documents through DTA/Pr AO office (through physical mode or scanned copy of documents
sent through registered Pr AO email id), CRA processes subscriber details change request.

CRA has now developed a new functionality wherein Nodal Offices can update details of subscriber
mapped under respective office. This functionality allows Nodal Office to Initiate Request, Authorize
pending request and view request status for above mentioned four type of subscriber details in CRA
i.e. Name, Date of Birth, Date of Joining and Date of Retirement. This functionality will be available in both
CRA and NPSCAN website.

This functionality will ensure faster processing of subscriber details change requests in CRA by
Nodal Offices.

1. Subscriber details change request initiated by DDO office is required to be verified and authorized
by concerned PAO/DTO office.
2. Subscriber details change request is initiated by PAO/DTO office, need to be authorized by the
PAO/DTO (through another ID) or by PrAO /DTA office.

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1. Request initiation by DDD office, verification and authorisation by PAO/DTA office-:

Initiation of request by DDO

 Nodal office (DDO) will log in to CRA portal using link https://npscan-cra.com/CRA/
Enter “User ID” and password click on “Submit”

 Click on option Transaction  Subscriber Personal Details update

 To capture subscriber details change request, click on option “Initiate” Enter PRAN
”Submit” (▶▶▶Please Note that only Service Book Records should be captured here)
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 Subscriber details will be available for view. Click on “Edit” to proceed.

 Enter the New personal details required to be updated. Nodal office will be required to select
“Document type” for respective modification type and “Upload” supporting proof for verification
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 purpose. Below mentioned documents can be accepted as supporting proof for uploading in
system for respective modification type-:
(Allowed document type-: .pdf,.jpg,.jpeg between size 12 KB to 5 MB.)

Change in Name Change in DoB Change in DoJ Change in DoR

Passport Passport Appointment/Offer Letter Appointment/Offer Letter

Driving License Driving License Employee ID card Employee ID card
Govt. ID card PAN card
Voter ID card Voter ID card
AADHAAR AADHAAR
NPR High School Mark sheet
- -
Gazette Notification
Affidavit
-
Nodal Office
Confirmation

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 Click on “Submit”

 Acknowledgement ID will be generated for request initiated by DDO Nodal office and details will
be displayed in screen.

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  DDO office will be able to check the status of request through below option
Transaction  Subscriber Personal Details update  View Request Status.

Verification by PAO / DTO Nodal office

Acknowledgement Number generated by DDO office need to verified and authorized by concerned PAO
Nodal office.

 PAO/DTO nodal officer 1 will log in to CRA portal using link https://npscan-cra.com/CRA/
Enter “User ID” and password click on “Submit”

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 Click on option  Transaction  Subscriber Personal Details Update

 Enter “Acknowledgement Number/ PRAN” of subscriber for verification of request captured by

DDO nodal office. Nodal officer 1 need to check the details and take action to “Approve/Reject”
the request. To view the details, click on hyperlinked “Acknowledgement Number”

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 PAO/DTO nodal officer 1 will be able to view the current status of request. Click on hyperlink
“Click Here to Check Details”

 PAO/DTO Nodal officer 1 will check the details and supporting documents uploaded by DDO
nodal office. Office to ensure during verification that correct supporting document is uploaded
for each type of modification request. Document type selected and uploaded by office during
request initiation should be correct.
If details and supporting documents uploaded by DDO office are correct, PAO/DTO Nodal officer
1 will click on “Accept”. Enter Remarks and click on “Approve”

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 Notification will be displayed on screen for successful verification of Acknowledgement ID with
time stamp details.

 In case of any discrepancies are noticed in request initiated by DDO nodal office, PAO/DTO Nodal
office 1 can Reject the request. Click on Reject. Enter rejection Remarks. Click on “Reject”.

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 Notification will be displayed on screen for successful rejection of Acknowledgement ID with time
stamp details.

 PAO/DTO nodal officer will be able to check the status of request through below option
Transaction  Subscriber Personal Details update  View Request Status.

Authorisation of request by PAO/DTO Office

 Acknowledgement number verified by PAO/DTO nodal officer 1 (Accepted/Rejected) need to be

authorized by PAO/DTO nodal officer 2

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 PAO/DTO nodal officer 2 will log in to CRA portal using link https://npscan-cra.com/CRA/
Enter “User ID” and password click on “Submit”

 Click on option  Transaction  Subscriber Personal Details Update

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 Enter “Acknowledgement Number/ PRAN” of subscriber for authorization of request captured by
PAO Nodal officer 1. Click on “Submit”

 PAO nodal officer 2 will be able to view the current status of request. Click on hyperlink “Click
Here to Check Details”

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 PAO Nodal officer 2 need to check the new details of subscriber verified by Nodal officer 1 against
supporting proof uploaded by DDO office.

 If details and supporting documents uploaded by DDO office are correct, PAO Nodal officer 2 will
click on “Accept”. Enter Remarks and click on “Approve”. In case of any discrepancy, PAO Nodal
officer 2 may “Reject” the request verified by PAO Nodal officer 1.

 In case if the request is rejected by PAO/DTO officer level 1, the same is to be authorised by
PAO/DTO officer level 2.

 Notification will be displayed on screen for successful authorization (Acceptation/rejection) of

Acknowledgement ID with time stamp details as per the case.

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  Status of request can be checked through below option
Transaction  Subscriber Personal Details update  View Request Status.

2. Request Initiation by PAO/DTO and Authorization by Pr AO/DTA office:

 PAO/DTO nodal officer will log in to CRA portal using link https://npscan-cra.com/CRA/
Enter “User ID” and password click on “Submit”.

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  Click on option  Transaction  Subscriber Personal Details Update

 To capture subscriber details change request, PAO/DTO nodal officer will click on option
“Initiate” Enter PRAN ”Submit”. Subscriber details will be displayed on screen click on
“Edit” to update new details.

(▶▶▶Please Note that only Service Book Records should be captured here)
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 Enter the New personal details required to be updated. Nodal office will be required to select
“Document type” for respective modification type and “Upload” supporting proof for verification
purpose. Below mentioned documents can be accepted as supporting proof for uploading in
system for respective modification type-:
(Allowed document type-: .pdf,.jpg,.jpeg between size 12 KB to 5 MB.)

Change in Name Change in DoB Change in DoJ Change in DoR

Passport Passport Appointment/Offer Letter Appointment/Offer Letter

Driving License Driving License Employee ID card Employee ID card
Govt. ID card PAN card
Voter ID card Voter ID card
AADHAAR AADHAAR
NPR High School Mark sheet
- -
Gazette Notification
Affidavit
-
Nodal Office
Confirmation

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 Click on “Submit”

 Acknowledgement ID will be generated for request initiated by PAO/DTO Nodal officer and details
will be displayed in screen.

 Status of the request can be checked through option

Transaction  Subscriber Personal Details update  View Request Status.

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Authorisation of request by PAO/PrAO- DTO/DTA

Subscriber details change request initiated by PAO/DTO Nodal officer 1 need to be authorized by
PAO/DTO Nodal officer 2 or by PrAO/DTA
 PAO/DTO nodal officer 2 or PrAO/DTA officer (hereafter termed as the concern officer) will log in
to CRA portal using link https://npscan-cra.com/CRA/ Enter “User ID” and password click on
“Submit”.

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 Click on option  Transaction  Subscriber Personal Details Update

 To authorize subscriber details change request, the concern officer will click on option
“Authorize” Enter PRAN/Acknowledgement Number ”Submit”. Click on hyperlink
“Acknowledgement ID” to take further action.

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 The concern officer will check details and supporting documents uploaded by PAO/Pr AO nodal
officer 1. Office to ensure during verification that correct supporting document is uploaded for
each type of modification request. Document type selected and uploaded by office during
request initiation should be correct.
 If details and supporting documents uploaded by PAO/DTO nodal officer 1 are correct, the
concern officer will click on “Accept”. Enter Remarks and click on “Approve”
 In case of any discrepancy, the concern officer will click on “Reject”. Mention rejection Remarks
and click on “Approve”

 Notification will be displayed on screen for successful authorization (Acceptation/rejection) of

Acknowledgement ID by the concern officer with time stamp details as per the case.

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Request Status View:

 Status of the request can be checked through option

Transaction  Subscriber Personal Details update  View Request Status.

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