Personality Development – Written Assignment

Reference ID/ Batch Code- D-1

Learner Name Deepanshi
FIAT/DSE/24-25/16

Course Title AHTM

Assessor Name Mrs Garima

Part 1-Self Development

Assessment Area
Part 2 –Effective Communication Skills

Pass

1:Investigate factors which contribute to personality Development

Assignment Title
2: Understand Time & explore methods for its management & removing blocks

3: Investigate the development of leadership skills appropriate to specific situations..

4: Recognise Inter Personal Behaviour, its affects on relationships with others.

5: Examine Communication, its types & its importance on our effectiveness.

6: Understand the importance of projecting a positive Image.

Purpose/Aims
Analyse own personality type.
Critically examine a range of factors, which contribute to personality development.
What is time, its value, how can it be measured.
Identify ways to overcome blocks to effective time-management. (Realise the importance of TIME
MANAGEMENT in everyday life and relate it to self development.)
Define leadership skills needed for a specific situation.
Propose methods to develop own leadership skills.
Identify a range of methods required for analysing effective interrelationships with others.
Evaluate the main steps required to develop an open self personality.
Analyse barriers and weaknesses to successful communication
Produce evidence of effective verbal, non verbal and written communication.
Explore how character building and morals will support career development.
Demonstrate public speaking skills.

I confirm that the work submitted for this assignment is my own.

Learner name - Deepanshi

 Reference id- FIAT/DSE/23-24/1164 Date- 10/02/2025 Batch code-D-1

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION

1. Write your responses in the space provided below the questions

2. Review your answers before submitting the Assignment
3. Also, each question indicates if it is PASS/ MERIT/ DISTINCTION

TIMELINE: You can take upto One Week to submit the Assignments

Ques1. Define Personality (PASS)

Ans. Personality are refers to a individual behaviour how they react , how they do action, how you tkae
decision which shown to others.

the personality getting from genetics, upbringing, experiences, and even your environment.

There are different types of personality

1. Introvert- a introvert is a type of personality where individual are not ready to socialize themself to other
and have a fear to show their capablity to other, they just focus on his own mind feelings and they majorly
remain quiet and calm.
2. extrovert- A extrovert is totally opposite of introverts, where they love to socialize to the people
and even though stranger to , they can easliy put their pov’s to others because they have robust
self confidence, and they also become leader as well because of their personality.
3. ambivert- this personality individuals has both qualities in it they can be introvert as well as
ambivert by the seeing the situation.
4. positive- the positive peaple who always motivated towards their goals and they accept their
weakness derive to overcome and make it to streanght .
5. negative- a personality who always demotivated by its own performance not allowing themself to
grow , easy to give up in the race and they oftenly not make them happy.

Ques2. Define SWOT. How will you convert Weakness into Strength?(PASS)

Ans. It is a technique where individual can understand their strenghts weakness oppertunity and threats,

a individual understand their weakness and accept it only the way they can overcome it.

strenght and weakness are in internally in individual whereas oppertunity and threats are comes from
externally .

streanght- strenght can be anything which makes them powerfull and a strong point of indiviadual person like
good communication skills , anything which makes them benifits from their capablity.
weakness- it is also in internally which is weak or something lacknesss in it thats why it can be weak but once a
individual understand their weakness only they can overcome it, weakness maybe fear of speaking inb front of
other , not have skills etc

oppertunity-A oppertunity are comming from externally which give the chance to individual to express them
self more eloquently as well as benifits them in future like getting a chance to be promoting in next upper
position

threats- threats are the obstacles which become uneasy to achieve the goal like compititors doing better than
you.

weakness convert into streanght:-

weakness are easily connect with people, which sometimes makes me too trusting.

I use this ability to build strong relationships while also learning to set healthy boundaries and stay
professional when needed.This allows me to provide excellent customer service and make people feel
valued. I am learning to stay professional while maintaining genuine connections.This helps me build
rapport quickly, making me approachable and easy to work with. I’m learning to balance connections.

Ques 3. Which factor is important for development of one’s personality? Justify by giving Examples. (PASS)

Ans. Environment – The surroundings in which a person grows up greatly influence their personality. For
example

a child raised in a supportive and disciplined family tends to develop confidence and good manners.

Ques 4. Define Perception, Emotional Intelligence and its impact in one’s Personal and Professional Life. (PASS)

Ans. Perception

Perception is how individuals understand and interpret a situation based on their own experiences and
viewpoints. It varies from person to person.

Example:
If a girl slips in the corridor, some students might think she simply lost balance, while others may assume
someone pushed her. Their perception depends on how they interpret what they saw.

Impact on Personal Life:

 Self-confidence: Positive perception boosts confidence, while negative thinking leads to self-doubt.
Relationships: The way we see others affects trust and understanding.
Problem-solving: A positive mindset helps in handling challenges effectively.

Impact on Professional Life:

Career Growth: How others perceive us affects job opportunities.

Communication: Clear thinking leads to better understanding.
Teamwork: A leader’s perception of the team influences motivation.
Decision-making: Misjudging a situation can lead to wrong decisions.

Emotional Intelligence (EI)

Emotional Intelligence is how people recognize, manage, and express their emotions while interacting with
others. It includes self-awareness, self-regulation, motivation, empathy, and social skills.

Example of Empathy:
If someone is feeling sad, you show empathy by putting a hand on their back to comfort them.

Impact on Personal Life:

Stronger relationships: Helps build connections in society.

Better anger management: Keeps emotions in control.

Impact on Professional Life:

1. Leadership Skills: Helps in making better decisions and working effectively with a team.
2. Better Communication: Makes it easier to resolve conflicts and build positive workplace relationships.

Ques5. Why do you think Time has to be managed? (PASS)

Ans . The Importance of Time Management

yes, time plays a crucial role in life despite its every second are important in the life only those who understand
its importance can manage it effectively. People who value time always plan ahead and use it wisely to achieve
their goals.

However, time management is not just about making schedules; it’s about mindset. If you know how to manage
your time, you can accomplish anything within a day or even a week. Your ability to control time depends on how
you perceive it and plan accordingly.

Example:
Imagine a messy room that seems impossible to clean. Most people might say it would take three days to
organize everything. However, one person looks at the same room and confidently decides to clean it in just two
hours—and succeeds.

This example shows that time follows your mindset. If you plan your routine properly and set specific tasks for
specific times, you’ll naturally complete them more efficiently. In short, time management is all about
perspective and planning.

Ques6. Talk about your daily Routine & make a DAILY HALF HOUR TIME LOG SHEET. (PASS)

Ans.

Time Activity

6:00 AM - 6:30 AM Wake up, morning hygiene routine

6:30 AM - 7:00 AM Chanting mantras

7:00 AM - 7:30 AM Breakfast and planning the day

7:30 AM - 8:00 AM Study or work-related tasks (e.g., hospitality prep)

8:00 AM - 11:00 AM Institute timing

11:00 AM - 02:00 PM Office

02:00 PM - 05:00 PM lunch, then back to work

05:00 PM - 07:00PM Continue work or prepfor interview

07:00 PM - 08:00 PM Going back to home , fresh and up

8:00 PM- 10:00 PM zoom meeting( enhancing communication skill)

10:00 AM - 10:30 AM read book

10:30 PM - 11:00 PM watching pod cast

11:00 PM - 11:15 PM learn vocabs

11:15 PM - 11:30 PM Skin care

11:45 PM - 12:00PM Wrap up work, plan for tomorrow and sleep

Ques 7. What are the Time wasters and how to overcome them? (PASS)

Ans. time waster are wasting their time by Scrollingover the instagram and many apps .They are not utilizing
their time in any skills .

1. Social Media Scrolling

Why it’s a problem: Wastes free time and distracts from important tasks.
Solution: Set time limits using apps like Digital Wellbeing or Focus Mode. Schedule specific time slots
for social media.
2. Procrastination
Why it’s a problem: Delays important work, reducing productivity.
Solution: Use the Pomodoro Technique (25 minutes of work, 5 minutes break). Make a to-do list and set
deadlines to stay on track.
3. Phone Notifications & Calls
Why it’s a problem: Constant interruptions break focus and waste time.
Solution: Turn off unnecessary notifications and use "Do Not Disturb" mode during work.
Managing time wisely helps in personal growth and achieving goals faster!

Ques8.During your class Activity how you manage your time, What Sort of Typical barriers you face and how you
overcome them. (PASS)
Ans .
Managing time well in class helps me stay productive and engaged. Here’s how I do it, the challenges
I face, and how I overcome them. I feel so confident after I manage my time .
How I Manage Time During Class
1. Plan Ahead
 I review the topics before class to understand what will be covered.
I keep my notes and materials ready to avoid wasting time.
2. Stay Focused
I sit in a spot where I can hear the teacher clearly.
I avoid distractions like my phone or unnecessary chatting.
3. Take Short Notes
I write down key points quickly during class.
If I miss anything, I ask classmates later to fill in the gaps.
4. Use Time Wisely
I don’t leave assignments for the last minute.
I break my study time into smaller sessions with short breaks.
5. Ask Questions
If something is unclear, I ask the teacher immediately.
This helps me understand better and saves time later.
Challenges & How I Overcome Them

1. Getting Distracted (Phone, social media, or chatting)

Solution: I keep my phone away and focus on the lesson.
2. Not Understanding a Topic
Solution: I ask the teacher for clarification or read about it later.
3. Running Out of Time to Write Notes
Solution: I use short forms and later rewrite them neatly.
4. Feeling Bored
Solution: I connect the topic to real-life examples to make it more interesting.
5. Too Many Assignments
Solution: I create a simple schedule and complete one task at a time.

By managing my time well, I make the most of my class activities and stay productive.

Ques9. Define Leadership.(pass)

A true leader stays positive even in the toughest situations. Instead of being discouraged, they inspire their
team, manage responsibilities effectively, and keep everyone motivated. Leadership is about guiding a team,
assigning tasks based on each person's strengths, and helping individuals grow while ensuring collective
success.

A leader not only sets goals but also ensures they are achieved within a given timeframe. They uplift their team
members, boost morale during difficult times, and create an environment where everyone can perform at their
best.

Example:
Example: Elon Musk (CEO of Tesla & SpaceX)
Elon Musk leads with innovation, assigns tasks based on expertise, and motivates his team to achieve ambitious
goals. Even in setbacks, he stays positive and pushes for groundbreaking advancements.

Ques10.What are the 7 functions of Leadership? (PASS)

Ans.

Key Qualities of a Great Leader

1. Setting Clear Goals
A leader defines the team's objectives.
They ensure everyone understands what needs to be achieved.
2. Motivating the Team
A good leader inspires and encourages others.
They recognize efforts and boost confidence.
 3. Making Smart Decisions
Leaders take responsibility for important choices.
They carefully evaluate situations before deciding the best course of action.
4. Delegating Tasks Effectively
A leader assigns responsibilities based on team members' strengths.
This improves efficiency and productivity.
5. Effective Communication
A leader explains tasks clearly and listens to feedback.
They ensure smooth and open communication within the team.
6. Creating Strong Team Bonds
Leaders foster teamwork and resolve conflicts.
They build a positive and collaborative work environment.
7. Monitoring Progress
A leader tracks the team's performance.
They provide guidance and help improve outcomes.
This approach ensures the team stays focused, motivated, and productive.

Ques11.What are the qualities of Leadership? (PASS)

Ans. the qualities of leadership are:-

Confidence – A leader believes in themselves and their team.

Honesty – They are truthful and fair in their actions.

Good Communication – A leader speaks clearly and listens well.

Decision-Making Ability – They make smart and quick choices.

Responsibility – A good leader takes charge and owns their mistakes.

Motivation – They inspire others to work hard.

Patience – A leader stays calm in tough situations.

Teamwork – They work well with others and encourage cooperation.

Problem-Solving Skills – A leader finds solutions to challenges.

Positive Attitude – They stay hopeful and encourage others.

Ques 12.Why is leadership important? State the 5 reasons which make leadership important. (PASS)

Ans. A leadership is important because it leads the team while directing the roles and reponsblity where
they all are suitable for them time to time motivate the members because not every time they motivated
becasuse team can also see worst situation that makes them to loose the moral, sometimes conflicts also
happen beteen the members under the good leadership the chance get less and a good leader driven to
take their team to their objective not only their objective they even also help personally for their carreir
thats why leadership is important.

the 5 reasons which make leadership important.

Gives Clear Direction

A leader helps a team understand their goals and how to achieve them.
Without leadership, people may feel lost or confused.
Motivates and Inspires People

A good leader encourages others to work hard and stay positive.

They boost confidence and help people believe in themselves.
Helps in Decision-Making

Leaders make smart choices that guide the team to success.

They solve problems and handle challenges effectively.
Builds Strong Teams

Leadership promotes teamwork and cooperation.

A leader ensures that everyone works together smoothly.
Brings Growth and Success

Good leadership helps businesses, organizations, and even countries grow.

It leads to better performance, innovation, and long-term success.

Ques13.What do you understand by open Self Personality? (PASS)

Ans. The open self personality are refers by a individual have an personality where they can comfortably intract
with people or stranger, extrovert nature, express their feelings and their no fear of speaking in front of anyone,
openly showing their thought to others.

Ques 14.Explain the Four Self Johari’s window. (PASS)

Ans. The Johari Window Model, developed by Joseph Luft and Harrington Ingham, is a framework that helps
individuals understand selfaware ness, interpersonal skills, personal growth and build a communication of
individual person.

It shows how personalities intact to each other their behaviour, intraction towards each other which makes
them to know the personality of individual person how they think their action can also predicted by them.

The Four Parts of the Johari Window

1. Open Self (Public Self) – Things you and others know
This includes information about you that is shared openly, such as your name, interests, or
skills.
Example: Your love for music or your talent in speaking.
The more you share and communicate, the bigger this area gets, making relationships
stronger.
2. Hidden Self (Private Self) – Things you know but others don’t
These are your personal thoughts, feelings, or secrets that you choose not to share.
Example: Fears, insecurities, or personal struggles.
Sharing some of these can help build trust with others.
3. Blind Self (Blind Spot) – Things others know about you, but you don’t
These are habits or traits that you don’t notice about yourself, but others do.
Example: Maybe you talk too fast, or you are a great leader but don’t realize it.
Getting feedback from others can help you become more aware of yourself.
4. Unknown Self (Hidden Talent) – Things neither you nor others know
 This includes talents, emotions, or potential that have not yet been discovered.
Example: You may be great at painting but never tried it before.
Exploring new things can help uncover these hidden skills.

Ques15.Define the Term Transactional Analysis (PASS)

Ans. transactional analysis are the understanding of individual that how they behave and thing, their interation
towards anyone, it helps to u derstand why we have to behave and at what type of communication we used to
meet with them

Ques16.Define Four Life Stroke Position and its impact while

Working in Team.(PASS)

Ans. Four Life Stroke Positions and Their Effect on Teamwork

Life stroke positions show how people feel about themselves and others. These affect how they work in a team.
The four positions are:

1. I’m OK, You’re OK (Best Position)

Meaning: You believe in yourself and also trust others.
Effect on Team: Helps teamwork, respect, and problem-solving. Everyone works well together.
 2. I’m OK, You’re Not OK (Bossy Position)
Meaning: You think you are better than others.
Effect on Team: Can cause problems because you may not listen to teammates. Others might feel
unimportant.
3. I’m Not OK, You’re OK (Low Confidence Position)
Meaning: You feel others are better than you.
Effect on Team: You may not share your ideas or take action, relying too much on others.
4. I’m Not OK, You’re Not OK (Negative Position)
Meaning: You don’t trust yourself or others.
Effect on Team: Leads to poor teamwork, low motivation, and failure to complete tasks.

Ques:1. Why is the open self personality important? How do you become an open self personality? (MERIT)

Ans.

An open personality means being comfortable interacting with others, expressing thoughts and emotions
freely, and having no fear of speaking in front of people. Those with an open personality are often extroverted,
enjoy meeting new people, and share their ideas without hesitation.

Why is an Open Personality Important?

1. Teamwork – Everyone in a team should feel free to share ideas, not just the leader. An open personality
helps both leaders and team members communicate and collaborate effectively.
2. Better Communication – Open individuals express their thoughts clearly, helping to avoid and resolve
misunderstandings.
3. Builds Trust – Being transparent and genuine helps people trust you, strengthening relationships.
4. Encourages Understanding – Sharing experiences and viewpoints allows others to relate to you, creating
empathy and connection.

How to Become More Open

Share About Yourself – Start with small things like hobbies, then gradually open up more.
Be Honest – Speak truthfully and stay genuine. People appreciate authenticity.
Listen to Others – Openness isn’t just about talking; it also means listening with interest.
Ask for Feedback – Get opinions from friends or coworkers to improve yourself.
Embrace Vulnerability – Don’t be afraid to admit mistakes or uncertainties. It makes you more relatable.
Set Boundaries – Share what you’re comfortable with; it’s okay to keep some things private.
Self-Reflection – Take time to understand your own thoughts and feelings to express them better.
Being open helps build strong relationships, improve teamwork, and create a more positive environment in
personal and professional life.
Ques2: Name one external and internal motivational factor which motivates you towards achieving your goal.
Justify your answer. (MERIT)

Ans:Motivate means to inspire, encourage, or push someone to take action or work towards a goal. Motivation
can come from within (self-motivation) or from external factors and internal factors like people, experiences, or
rewards.

external motivation are basically means a motivation which comming from outer side of a person not by itself

one External factors are motivates me ,some one story:-Neerja Bhanot: A True Inspiration

Neerja Bhanot was a brave and selfless woman who proved that courage and determination can save lives. She
was a flight attendant for Pan Am who sacrificed her life to protect passengers during a hijacking in 1986.
Instead of thinking about her own safety, she focused on helping others escape. She managed to save 360 out
of 379 passengers before she was tragically shot while shielding children from terrorists.

Her story teaches us:

Never give up: No matter how tough the situation, stand strong.
Courage over fear: Even in life-threatening situations, she chose to help others.
Selflessness: True success is not just about personal achievements but also about making a difference.
Using what you have: She didn’t focus on fear but on what she could do in that moment.
Like Neerja, I should never lose hope. Instead of thinking about what I have lost, I will focus on what we still have
and use it to achieve greatness.

Internal motivation are motivation are comes by in itself

My Past Experience That Motivates Me

Last year, I made one of the best decisions of my life—I joined Frankfinn Institute to pursue my dream
of working in the aviation industry. However, when I started my classes, I felt invisible. No one talked
to me, and I realized it was because I lacked confidence, personality, and grooming.
This situation hit me hard, but instead of giving up, I took it as a challenge. I worked on myself,
improved my communication skills, and learned how to present my qualities effectively. I transformed
from someone who struggled to express themselves to a person who can confidently present in front
of others.
This journey taught me:
Self-improvement is in my hands—I can grow if I put in the effort.
Confidence comes with practice—The more I worked on myself, the better I became.
Presentation matters—It's not just about having skills but also about showcasing them well.
Now, I have a strong personality, and I can express myself clearly. This experience motivates me to
keep improving and never stop growing.
Ques 3: List any 3 positive emotions and 3 negative emotions. How can you creatively use each to become more
emotionally intelligent? (MERIT)

Ans:

3 Positive Emotions & How to Use Them Creatively

1. Happiness
Use It: Spread positivity in your environment.
Creative Tip: Use humor or a warm smile to make others feel comfortable, like greeting
passengers cheerfully as a cabin crew.
2. Gratitude
Use It: Appreciate people around you.
Creative Tip: Keep a "thank-you journal" or write small notes to recognize colleagues or
customers who help you.
3. Confidence
Use It: Make strong decisions and express yourself clearly.
Creative Tip: Practice speaking in front of a mirror or record yourself to improve
communication skills and self-presentation.

3 Negative Emotions & How to Use Them Creatively

1. Anger
Use It: Turn frustration into motivation.
Creative Tip: When feeling angry, channel it into physical activity like exercising or journaling
to find a constructive solution.
2. Fear
Use It: Learn and grow from your fears.
Creative Tip: If public speaking scares you, start by talking to small groups, then gradually
increase your audience to build confidence.
3. Sadness
Use It: Develop empathy and connect with others.
Creative Tip: Use your experience with sadness to comfort someone else going through a
tough time, creating deeper emotional connections.

Ques:-4 What are the applications and results of motivation? (MERIT)

Ans:Applications and Results of Motivation (In Easy Words)

Where We Can Use Motivation (Applications):

1. Personal Life:
Use: To reach your goals and improve yourself.
Example: Staying motivated to improve your speaking skills for a cabin crew job.
2. Workplace:
Use: To do your job better and help your team succeed.
Example: A cabin crew member staying motivated to give the best service to passengers.
3. Studies:
Use: To focus on learning and get good marks.
Example: Studying hard to complete your diploma in hospitality and aviation.
 4. Sports & Fitness:
Use: To train regularly and perform better.
Example: A player practicing daily to win a match.
5. Leadership:
Use: To inspire and guide others to do their best.
Example: A team leader motivating the crew to handle a busy flight smoothly.
What Happens When You’re Motivated (Results):

1. Better Work:
You do your tasks well and with more effort.
Example: A motivated student scores good marks because they study regularly.
2. More Productivity:
You finish your work faster and more efficiently.
Example: A cabin crew member serving passengers quickly and with a smile.
3. Achieving Goals:
You reach your dreams and goals.
Example: Getting selected for your dream job in the aviation industry.
4. Positive Mindset:
You stay happy and confident, even during tough times.
Example: Staying calm and positive while handling difficult passengers.
5. Feeling Proud:
You feel good about yourself when you achieve something.
Example: Feeling proud after passing an interview or completing a task successfully.

Ques: 5 List any three persons in your life who are most empathy oriented towards you. State what is it that they
do for you that makes you like them. (MERIT)

Ans: .Three People in My Life Who Show the Most Empathy

Three People in My Life Who Show the Most Empathy

1. My Mother

She is my biggest emotional support. No matter what I’m going through, she understands my feelings without
me even saying a word. She notices small changes in my behavior and keeps asking what’s wrong until I finally
open up. Her unconditional love and care make me feel safe and valued.

2. My Father

He is my backbone and the strongest pillar in my life. He works tirelessly to provide for our family and ensures
that I never lack anything. More than just a provider, he is my guide—teaching me discipline, perseverance, and
the importance of hard work. His support during my difficult times, like in 9th grade, has shown me how deeply
he understands and cares for me.
3. My Younger Brother

I love my younger brother a lot. He not only learns from me but also knows how to comfort me when I’m sad.
Whenever I cried, he would sit on my lap, wipe my tears, and try to cheer me up with his silly jokes. Even though I
now live in Delhi, far from my hometown, he calls me every day—sometimes through video calls. Whenever I visit
home, he is the first to hug me, and I can see tears in his eyes. This has taught me how much love and care he has
for me.

These three people have shown me the purest form of empathy, love, and support, making my life truly special.

Ques:6 How will you improve your time-management? State 5 areas in which you commit to improve (MERIT)

Ans:- Time is very precious for every one but very few of one who knows the real value of it, if a person get to
know how they utilize their time it becomes benificial for them,

Time management is very important in the life its help to know the best way to use the time at their correct time
planing.

there are 5 areas which commit to improve

Set Priorities:
I will focus on the most important tasks first, so I don’t rush at the last minute.

Make Clear Goals:

I’ll set small, easy-to-reach goals to stay organized and motivated.

Plan My Day:
I’ll create a daily routine and set specific times to finish each task.

Avoid Distractions:
I will stay away from things that waste time, like using my phone too much, and focus on my work.

Review My Time:
I’ll check how I spend my time regularly and find better ways to get things done faster.

Ques:7 What are the blocks to efficient time management? How will you overcome them?
(MERIT)

Ans: The blocks to effecient time management are the behvaiour which makes to not to the work on time
due to some laziness and not upon the planning.

Blocks to Efficient Time Management:

1. Procrastination: Delaying tasks until the last minute.
2. Lack of Planning: Not having a clear schedule or to-do list.
3. Distractions: Getting easily distracted by phones, social media, or other people.
4. Poor Prioritization: Focusing on less important tasks instead of urgent ones.
5. Multitasking: Trying to do many things at once, which reduces focus and quality.

How I Will Overcome Them:

1. Set Deadlines: I’ll break tasks into smaller steps with deadlines to avoid procrastination.
2. Make a To-Do List: I’ll plan my day with a checklist to stay organized.
3. Reduce Distractions: I’ll keep my phone away during work and find a quiet place to focus.
4. Prioritize Tasks: I’ll do the most important tasks first to save time and energy.
5. Focus on One Task: I’ll finish one task before starting another to maintain quality and focus.

Ques 8.Which leadership function do you think is most important and justify your choice. (MERIT)

Ans. Assigning the role to the team members are the function which is very important for the team to achieve it
desire goals , because leader should know the real capablity of their members where they are master means
about their skills according to their skills leader gives the role to them , then only help to achieve their goals.

if the leader gives roles and responsblity without knowing their capablity or skills where the higher
chances for the team to succeed mostly team would be struggling but couldn't achieve it goals memebers
cannot put their potential properly in the team because the assigned roles couldn't meet the members
potential.

exmaple- INDIAN CRICKET TEAM

A captain who lead the team assigning the roles and through that players are comfortable work on the team
because of their roles assigned correctly.

batsman, wicketkeeper ,bowler, fielder

player assigned then all can put their full potential.

Ques:9.What are the 10 steps of goal setting and achievement?(MERIT)

Ans. 10 Steps of Goal Setting and Achievement:

1. Set Clear Goals:

Decide exactly what you want to achieve. Be specific.
2. Write Down Your Goals:
Writing your goals makes them real and easier to focus on.
3. Set a Deadline:
Choose a date by when you want to achieve your goal.
4. Break into Smaller Steps:
Divide big goals into smaller, manageable tasks.
5. Identify Resources Needed:
Think about what skills, knowledge, or tools you need.
6. Make a Simple Plan:
Create a step-by-step plan to reach your goal.
7. Stay Focused:
Keep working towards your goal, even if it’s hard.
8. Check Your Progress:
See how much you’ve done and what’s left to do.
9. Change If Needed:
If something isn’t working, try a new way.
10. Celebrate Your Success:
When you reach your goal, enjoy your success and feel proud.
examples - Goal is to become a cabin crew

Example: Goal - I Want to Become a Cabin Crew Member

1. Know What You Want:
I want to work as a cabin crew for a reputed airline.
2. Write It Down:
I will write, "My goal is to become a cabin crew member."
3. Set a Time Limit:
I want to achieve this goal within the next 6 months.
4. Break It Into Small Steps:
Improve my communication skills.
Learn about aviation and customer service.
Prepare for cabin crew interviews.
5. Find What You Need:
I need interview tips, grooming skills, and knowledge about the airline industry.
6. Make a Simple Plan:
Attend aviation classes regularly.
Practice mock interviews weekly.
Work on personal grooming and fitness.
7. Stay Focused:
I will stay motivated even if I face rejections in interviews.
8. Check Your Progress:
After 3 months, I will see if my communication and interview skills have improved.
9. Change If Needed:
If I don’t succeed in the first interview, I will identify my mistakes and improve.
10. Celebrate Your Success:
When I get selected as a cabin crew member, I will celebrate with my family and friends.
Ques10.What are the patterns of communication? Give example for each. (MERIT)

1. Written Communication – Messages conveyed through written formats. Example: Emails, reports, memos.

2. Verbal Communication – Spoken communication, either face-to-face or virtual. Example: Meetings, phone
calls.

3. Internal Communication – Exchange of information within an organization. Example: Employees discussing a

project.

4. External Communication – Communication between the organization and

outsiders. Example: A company interacting with customers.

5. Formal Communication – Structured communication following official

channels. Example: HR policies, business proposals.

6. Informal Communication – Casual and unstructured communication. Example: Office gossip, casual chats.

7. Upward Communication – Flow of information from lower to higher levels. Example: Employee feedback to a
manager.

8. Downward Communication – Flow of information from higher to lower levels. Example: A manager assigning
tasks to employees.

9. Horizontal Communication – Communication between colleagues at the same

level. Example: Team members collaborating on a project.

10. Grapevine Communication – Informal and unofficial communication, often

spreading rumors. Example: Employees speculating about a company merger

Ques:11. What are Ego states? Which Ego state do you operate most often? (MERIT)

Ans. Ego States: How We Think, Feel, and Act

Ego states are different ways we behave, react, and communicate in various situations. There are three primary
types:

1. Parent Ego State

Description: This state reflects authority, guidance, and nurturing. It can be protective and supportive
or controlling and critical.
Example: Offering advice to a friend or instructing someone on what they should do.
2. Adult Ego State
Description: This state is rational, objective, and focused on logical thinking. Decisions are based on
facts rather than emotions.
Example: Analyzing a situation carefully and making a well-thought-out decision.
3. Child Ego State
Description: This state is emotional, spontaneous, and playful. It can involve creativity, curiosity, or
impulsive reactions.
Example: Laughing and joking with friends or feeling hurt easily in an argument.

Which Ego State Do I Use the Most?

Most of the time, I function from the Adult Ego State, where I rely on logical reasoning, stay calm, and make
decisions based on facts rather than emotions.

Ques12.List any 4 areas where you would like to be more persistent? How will you do it?(MERIT)

Ans. Areas Where I Want to Stay Persistent

1. Cooking Skills

I want to improve my cooking to prepare healthy and tasty meals. To achieve this:

I will practice regularly and try new recipes.

I will watch tutorials and learn from experienced cooks.
I will experiment with different ingredients to enhance flavors.
2. Communication Skills

Strong communication is key to success in personal and professional life. To improve:

 I will practice speaking English daily.
I will read books, watch podcasts, and engage in discussions.
I will work on public speaking and active listening.
3. Personality Development

Becoming a better version of myself is important for confidence and success. To develop my personality:

I will focus on self-discipline and a positive mindset.

I will improve emotional intelligence and adaptability.
I will seek feedback and continuously learn from experiences.
4. Always Be Kind

Kindness makes life more meaningful and helps build strong relationships. To stay kind:

I will be patient and understanding with others.

I will help people selflessly and spread positivity.
I will practice gratitude and stay humble.
By being persistent in these areas, I can grow personally and professionally while making a positive impact on
others!

Ques1.Does your "personality" need improvement? Why?(DISTINCTION)

Ans

Ques2.List 5 areas in which you hold negative attitudes. How can you change these to positive attitudes?
(DISTINCTION)

Ans
Ques3.How can you motivate people? Give example. (DISTINCTION)

Ans.

Ques4.What are the applications of Emotional Intelligence? Give examples explaining this application?
(DISTINCTION)

Ans

Ques5 What are the blocks to efficient time management? How will "YOU" overcome them? (DISTINCTION)

Ans.
Ques 6.What are the three factors essential for leadership to function effectively? (DISTINCTION)

Ans .

Ques7.What are the barriers you faced while improving your communication? What will you do to overcome
them? (DISTINCTION)

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Ques8. Explain the ladder of inference with an example. (DISTINCTION)

Ans.
Ques 9.Which of the five team life-cycle stages occurs after storming? (DISTINCTION)

Ans.

Ques10.What Barriers did you face during your Project work? How can it be translated to your Desired Job?
(DISTINCTION)

Ans.

Ques11.How your Inter personal skills will help you to achieve your goal?(DISTINCTION)

Ans.
Ques12.What sort of moral values you are lacking and how you can develop the same? (DISTINCTION)

Ans.