`TABLE SERVICE SEQUENCE water goblet is half empty then water on it.

Don’t
wait for the guest to ask for water.)
A. Greeting and Welcoming the Guest/s Without
Reservation H. Serving Bread (if any… on the life side using left
1. Good morning Ma’am/Sir. Welcome to hand)
________restaurant.
2. Do you have any reservation? I. Present the Menu
3. Table for how many? Say: Excuse me Ma’am/Sir. May I present to you our
4. Would you like to be seated in the Smoking or Non- menu? I’ll be back to take your order later.
smoking area? Excuse me Ma’am/Sir, (then leave the table.)
5. This way please.
J. Taking Food and Beverage Order
With Reservation Excuse me Ma’am /Sir, may I take your order?
1. Good morning Ma’am/Sir. Welcome to_________ But before that, may I ask if you have food
restaurant. allergies or food restrictions?
2. Do you have any reservation? (Suggestive selling: look at five courses
3. May I have your name please... so I can check on our (appetizer, soup, salad, main course, and dessert)
reservation’s list? Upsell the food that the guest didn’t order for an
4. Excuse me ma’am/Sir. (Confirm the reservation then instance the guest did not order for an
return to the guest saying...) appetizer...)
5. Ok Ma’am/Sir we have prepared a special table for Say: Ok Ma’am/Sir, would you like to try our
you. This way please. fresh spring roll for your appetizer?
Soup: would you like to try our soup for the day?
B. Leading the Guest to the Table (Then mention the soup name, .)
Dessert: would you like to try any of our
C. Seating the Guest. dessert? (Then mention the dessert name, .)
Pull the chair for the guest then push the chair Anything else Maam/Sir?
when guest is about to sit.
K. Presenting the Wine List
D. Introduce Yourself (right side of the guest) By the way Sir/Ma’am, May I present to you our
By the way Ma’am/Sir, I’m _________ your Wine List.
food and beverage service ambassador for A Cabernet red wine is best compliment with your
today. If you need any assistance, don’t hesitate Beef Rib Steak.
to call me. If the guest orders wine, repeat the orders and
mention the time that the guest will wait for his order
E. Laying the Table Napkin then leave the table
Ask guest: May I lay your table napkin?
When the guest says YES... get one end of the L. Repeating the Orders
table napkin and lay it on the lap of the guest. Ma’am/Sir, may I repeat your order?
When the guest says NO...simply smile and say For your Soup, you ordered for creamy
ok Ma’am/Sir mushroom soup.
Then excuse yourself and get the water pitcher. For your Salad, Garden Salad.
For your Main Course, Beef Rib Steak.
F. Bring the water pitcher and pour ¾ of water in For your Dessert, Fresh fruits
the water goblet. and lastly you have Cabernet red wine.
Did I get your order right Sir/Ma’am?
G. Offering beverage Ok Ma’am/Sir, your order will be serve for
Would you like something to drink? A refreshing Iced about 15 – 20 minutes... are you willing to wait
tea or Orange juice? Ma’am/Sir?
When the guest chooses something to drink, If the guest says:
Say: Excuse me, Ma’am/Sir here’s your orange juice. YES.... say: thank you Ma’am/Sir then excuse
Excuse me. (right side- right hand) yourself.
Serve the pre meal drinks then excuse yourself and NO.... try to suggest food that won’t take long to
get the menu. prepare.
(Beverage: serve using round tray and serve it on the
right side of the guest. In between meals check if the M. Completing the Table Setting
 Review order slip. That would be the basis of Excuse yourself. Excuse me Ma’am/Sir are you
table set up. done? May I take your plate?
Check if the guest ordered for: Buss out dessert plate, spoon, fork
Wine – Wine glass (Red or White wine glass) Suggest coffee or tea.
Soup - soup spoon How about a cup of coffee or tea to conclude
Main Course- dinner knife and fork your meal?
Fish- fish knife/fish fork
Salad- salad knife/salad fork P. Billing Out- Stay on the right side of the Guest.
Dessert- dessert spoon and fork Present Billing Folder
Excuse me, Ma’am/Sir... here’s your bill.
N. Wine Serving (right side of the guest) I received (mention the amount)
Present the wine to the guest before opening. I’ll be back with your change and receipt.
Sir, here’s your Cabernet red wine by Montgrass, On the left side hand over the change tray.
1990 with 10% alcohol content by volume. Excuse me Ma’am/Sir, here is your change.
Shall I open the bottle for you?
(if the guest says yes) Q. Bidding Goodbye
Here is the cork for your evaluation. Thank you Ma’am/Sir for dining with us. We
(Pour the wine,let the guest check the wine) hope to see you again.
Do you want another glass? Escort the guest to the door.
(After Pouring the wine then place it to the wine
bucket then leave it in the table with the label facing POINTERS TO REMEMBER:
the guest. Stand on the RIGHT side of the guest when:
INTRODUCING YOURSELF and laying TABLE NAPKIN
Presenting the MENU and taking food and beverage orders
O. Serving food in sequence (All shall be serve at the Serving LIQUID like water, soup, beverage, wines, etc.
left side using our left hand except the soup) BUSS OUT removing used silverware used plates and used
SERVE: glasses from the table.
Appetizer/ Hors d’ Oeuvres (Or Duv)- use Presenting BILL FOLDER
salad plate or dessert plate
Excuse me Ma’am/Sir, here’s your appetizer, Stand on the LEFT side of the guest when:
(mention the name of the dish) Serving SOLID food (Appetizer, Salad, Main Course and
When the guest is done... ask:Excuse me Dessert) and when handling over the CHANGE.
Sir/Ma’am, are you done? May I take your plate
now? If the guest say Yes, Excuse me Ma’am/Sir
(Buss out the items use in appetizer)
Soup- use soup bowl for creamy soup and
bouillon on clear soup.
Excuse me Ma’am/Sir, here is your soup,
(mention the name of the soup)
Excuse yourself again.
(Buss- out the Items used in the soup)
Salad- Excuse me Ma’am/Sir, here is your salad
,(mention the name of the salad)
Excuse yourself again.
(Buss out the items used in salad.)
Main course- Excuse me Ma’am/Sir, here is
your Main course, ,(mention the name of the
dish)
Excuse yourself again.
(Buss out the item in the Main Course- including
the SHOW PLATE, SALT AND PEPPER
SHAKER.)
Dessert- before serving the dessert... move the
dessert spoon and fork near the guest (dessert
spoon positioned at the right side and dessert
fork on the left then put the dessert plate in front
of the guest.)