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Executive Administrator

Customer-focused professional with over 5 years of experience in high-volume environments, skilled in CRM systems, data analysis, and customer service excellence. Proven track record in improving customer satisfaction and operational efficiency through effective communication and campaign execution. Holds a BSc in Sociology and various certifications, demonstrating strong organizational and multitasking abilities.

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Mohd Tayyab Athar
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21 views2 pages

Executive Administrator

Customer-focused professional with over 5 years of experience in high-volume environments, skilled in CRM systems, data analysis, and customer service excellence. Proven track record in improving customer satisfaction and operational efficiency through effective communication and campaign execution. Holds a BSc in Sociology and various certifications, demonstrating strong organizational and multitasking abilities.

Uploaded by

Mohd Tayyab Athar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Professional Summary

Customer-focused professional with over 5 years of experience providing exceptional service in


high-volume environments. Adept at resolving customer inquiries, handling complaints, and
maintaining accurate records using CRM systems. Skilled in JDE, ERP, and data analysis, with a
proven track record of improving customer satisfaction and operational efficiency. Experienced
in executing cross-platform campaigns, analyzing performance metrics, and optimizing customer
journeys to drive engagement and retention. Highly organized, detail-oriented, and proficient in
calendar management, travel coordination, and administrative support. Demonstrated ability to
manage multiple priorities in fast-paced environments and act as a trusted partner to senior
leadership.

Skills
 Calendar Management & Scheduling Travel Coordination & Itinerary Planning
 Data Analysis & Reporting (Excel, CRM Sys- tems).
 Administrative Support & Organization
 Certifications: AWS, Scrum Master, Cer- tified Medical Assistant, Certified Nursing
Assistant.
 Education BSc. Sociology, University of Calabar, Calabar, Nigeria
 Multitasking & Time Management
 Microsoft Office Suite (Word, Excel, Pow- erPoint, Outlook)
 Customer Service Excellence

Employment History

Customer Experience Representative June 2024 - Present


Visual Comfort & Co, Skokie
 Respond to customer inquiries via email and phone, providing information on product
availability, shipment status, and order processing.
 Process quotes, orders, returns, and warranty claims with accuracy, ensuring compliance
with company policies and customer requirements.
 Maintain detailed records of customer interactions, including inquiries, complaints, and
resolutions, in CRM systems.
 Utilize JDE and ERP systems to track orders, generate reports, and improve workflow
efficiency.
 Executed targeted email and push campaigns using CRM systems to drive customer
engagement and retention.
 Designed and maintained customer journey workflows to enhance user engagement and
experience.

Customer Support Expert Mar 2019 - Feb 2024


Angie Joy LLC, Park Ridge
 Handled high volumes of inbound and outbound customer communications, including
email inquiries and live chat support.
 Resolved service and billing complaints through proactive communication and efficient
problem-solving.
 Documented customer interactions in Spiceworks Ticketing and CRM systems to inform
process improvements.
 Conducted follow-ups with customers to ensure satisfaction and foster long-term
relationships.
 Conducted A/B tests on customer communications to optimize engagement and
conversion rates.
 Partnered with design and marketing teams to develop compelling campaign assets and
messaging.

Customer Relations Specialist Mar 2022 – Aug 2023


DHL Global Forwarding, Chicago
 Resolved customer issues related to shipment tracking, delivery delays, and billing
discrepancies, achieving a 15% improvement in satisfaction scores.
 Coordinated with internal teams to process shipment schedules, manage import/export
documentation, and maintain accurate records.
 Leveraged Excel for data analysis to identify trends and recommend service
optimizations.
 Managed and optimized multi-channel campaigns across email, in-app messaging, and
push notifications to maximize reach and impact.
 Utilized segmentation strategies to personalize customer interactions and improve
response rates.

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